Get MOBILITY -> Breakdown Assistance Guide for BMW 5 Series 4 Door 2022

Breakdown Assistance

MOBILITY

Breakdown Assistance

Vehicle features and

options

Warning triangle

This chapter describes all standard, country-spe‐

cific and optional features offered with the series.

It also describes features and functions that are

not necessarily available in your vehicle, e.g., due

to the selected options or country versions. This

also applies to safety-related functions and sys‐

tems. When using these functions and systems,

the applicable laws and regulations must be ob‐

served.

The warning triangle is located on the inside of

the tailgate.

Press on the release, arrow 1, and swivel the

cover down, arrow 2.

Hazard warning flashers

First-aid kit

General information

Some of the articles have a limited service life.

Check the expiration dates of the contents regu‐

larly and replace any expired items promptly.

The button is located in the center console.

Storage

The red light in the button flashes when the haz‐

ard warning flashers are activated.

Storage for the first-aid kit is provided in the net

on the left side of the cargo area.

BMW Roadside Assistance

Principle

Contact the BMW Group Roadside Assistance if

assistance is needed in the event of a break‐

down.

374

Online Edition for Part no. 01405A37F46 - VI/21

Breakdown Assistance

MOBILITY

You can launch Teleservice Help by requesting it

through BMW Roadside Assistance.

General information

In the event of a breakdown, data on the vehi‐

cle's condition is transmitted to the BMW Road‐

side Assistance.

1. Park the vehicle in a safe place.

2. Set the parking brake.

There are various ways of contacting BMW

Roadside Assistance.

3. Control Display is switched on.

4. Confirm Teleservice Help.

▷ Via a Check Control message.

Supplementary text messages, refer to

page 157.

BMW Accident Assistance

▷ Calling with a mobile phone.

▷ Via the BMW app.

Principle

BMW Group Accident Assistance can be con‐

tacted if assistance is needed in the event of an

accident.

Functional requirements

▷ Active ConnectedDrive contract, equipment

with intelligent emergency call or BMW Con‐

nectedDrive services.

General information

If the vehicle sensors detect a minor to moder‐

ately severe accident, which did not trigger any

airbags, a Check Control message appears on

the instrument cluster. In addition, a text mes‐

sage appears on the Control Display.

▷ Cellular network reception.

▷ Standby state is switched on.

Starting manually

If the vehicle is equipped with Teleservices, sup‐

port is offered through Teleservice Diagnosis.

When BMW Accident Assistance is activated,

data on the vehicle's condition is sent to BMW.

1. "APPS"

Functional requirements

2. "Installed apps"

▷ Active ConnectedDrive contract, equipment

with intelligent emergency call or BMW Con‐

nectedDrive services.

3. "BMW Assist"

4. If necessary, "BMW Roadside Assistance"

A voice connection is established.

▷ Cellular network reception.

▷ Standby state is switched on.

Teleservice Diagnosis

Teleservice Diagnosis enables the wireless

transmission of detailed vehicle data that is im‐

portant for vehicle diagnosis. This data is trans‐

mitted automatically. It may be necessary to ap‐

prove this on the Control Display.

Starting BMW Accident

Assistance

If an accident is detected

automatically

Teleservice Help

A text message relating to BMW Accident Assis‐

tance appears on the Control Display.

Depending on the country, Teleservice Help en‐

ables an in-depth diagnosis of the vehicle by

BMW Roadside Assistance via wireless trans‐

mission.

The connection can be established directly:

"Contact accident assistance"

375

Online Edition for Part no. 01405A37F46 - VI/21

Breakdown Assistance

MOBILITY

The Check Control message for BMW Accident

Assistance can also be called up from the stored

Check Control messages for a certain length of

time.

Overview

Additional information:

Check Control, refer to page 156.

Starting manually

BMW Accident Assistance can also be con‐

tacted independently of the automatic accident

detection function.

SOS button.

1. "APPS"

2. "Installed apps"

3. "BMW Assist"

Functional requirements

▷ Standby state is switched on.

▷ The Assist system is functional.

4. "BMW Accident Assistance"

Follow the displays on the Control Display. A

voice connection is established.

▷ If the vehicle is equipped with intelligent

emergency call: the integrated SIM card in

the vehicle has been activated.

Emergency Call

Automatic triggering

Under certain conditions, for instance if the air‐

bags trigger, an emergency call is automatically

initiated immediately after an accident of corre‐

sponding severity. Automatic Collision Notifica‐

tion is not affected by pressing the SOS button.

Intelligent emergency call

Principle

In case of an emergency, an emergency call can

be triggered automatically by the system or man‐

ually.

Manual triggering

1. Tap the cover.

General information

Only press the SOS button in an emergency.

2. Press and hold the SOS button until the LED

in the area of the button illuminates green.

The Intelligent Assist system establishes a con‐

nection with the BMW Response Center.

▷ The LED is illuminated green when an emer‐

gency call has been initiated.

For technical reasons, the Emergency Call can‐

not be guaranteed under unfavorable conditions.

If a cancel prompt appears on the Control

Display, the emergency call can be aborted.

If the situation allows, wait in your vehicle until

the voice connection has been established.

▷ The LED flashes green when a connection to

the BMW Response Center has been estab‐

lished.

376

Online Edition for Part no. 01405A37F46 - VI/21

Breakdown Assistance

MOBILITY

The BMW Response Center then makes

contact with the occupants of the vehicle and

initiates further steps to help.

Safety information

DANGER

Even if you are unable to respond, the BMW

Response Center can take further steps to

help you under certain circumstances.

Contact with live components can lead to an

electric shock. There is a risk of injury or danger

to life. Do not touch any components that are

under voltage.

For this purpose, data that serves to deter‐

mine the necessary rescue measures, for in‐

stance the current position of the vehicle

when it can be determined, is transmitted to

the BMW Response Center.

Warning

If the jumper cables are connected in the incor‐

rect order, sparking may occur. There is a risk

of injury. Pay attention to the correct order dur‐

ing connection.

Even if the BMW Response Center is no lon‐

ger heard through the loudspeakers, the

BMW Response Center may still be able to

hear the occupants of the vehicle.

The BMW Response Center ends the emer‐

gency call.

NOTICE

Malfunction

The function of the Emergency Request may be

impaired.

In the case of body contact between the two

vehicles, a short circuit can occur during jump-

starting. There is a risk of damage to property,

among other potential damage. Make sure that

no body contact occurs.

The LED in the area of the SOS button lights up

for approximately 30 seconds. A Check Control

message is displayed.

Have it checked by a dealer's service center or

another qualified service center or repair shop.

Preparation

1. Check whether the battery of the other vehi‐

cle has a voltage of 12 volts. The voltage in‐

formation can be found on the battery.

Jump-starting

2. Switch off the engine of the assisting vehicle.

3. Switch off any electrical components in both

vehicles.

General information

If the battery is discharged, the engine can be

started using the battery of another vehicle and

two jumper cables. Only use jumper cables with

fully insulated clamp handles.

Starting aid terminals

The starting aid terminal in the engine compart‐

ment acts as the positive battery terminal.

A special connection on the body in the engine

compartment acts as the negative battery termi‐

nal.

Additional information:

Overview of engine compartment, refer to

page 357.

Open the cover of the positive battery terminal.

377

Online Edition for Part no. 01405A37F46 - VI/21

Breakdown Assistance

MOBILITY

Connecting the cables

Before you begin, switch off all unnecessary

electronic systems/components, such as the

radio, on the assisting and receiving vehicles.

Tow-starting and towing

Safety information

Warning

1. Open the cover of the starting aid terminal.

2. Attach one terminal clamp of the positive

jumper cable to the positive battery terminal,

or to the corresponding starting aid terminal

of the vehicle providing assistance.

Due to system limits, individual functions can

malfunction during tow-starting/towing with the

Intelligent Safety systems activated. There is a

risk of accident. Switch all Intelligent Safety

systems off prior to tow-starting/towing.

3. Attach the terminal clamp on the other end of

the cable to the positive battery terminal, or

to the corresponding starting aid terminal of

the vehicle to be started.

Steptronic transmission:

transporting the vehicle

4. Attach one terminal clamp of the negative

jumper cable to the negative battery terminal,

or to the corresponding engine or body

ground of assisting vehicle.

General information

The vehicle is not permitted to be towed.

5. Attach the second terminal clamp to the neg‐

ative battery terminal, or to the corresponding

engine or body ground of the vehicle to be

started.

Safety information

NOTICE

The vehicle can be damaged when towing the

vehicle with a single lifted axle. There is a risk of

damage to property, among other potential

damage. The vehicle should only be trans‐

ported on a loading platform.

Starting the engine

Never use spray fluids to start the engine.

1. Start the engine of the assisting vehicle and

let it run for several minutes at an increased

idle speed.

2. Start the engine of the vehicle that is to be

started in the usual way.

NOTICE

If the first starting attempt is not successful,

wait a few minutes before making another at‐

tempt in order to allow the discharged battery

to recharge.

The vehicle can become damaged when lifting

and securing it.

There is a risk of damage to property, among

other potential damage.

3. Let both engines run for several minutes.

▷ Lift the vehicle using suitable means.

4. Disconnect the jumper cables in the reverse

order.

▷ Do not lift or secure the vehicle by its tow

fitting, body parts, or suspension parts.

Check the battery and recharge, if needed.

Pushing the vehicle

To remove a broken-down vehicle from the haz‐

ardous area, it can be pushed for a short dis‐

tance.

378

Online Edition for Part no. 01405A37F46 - VI/21

Breakdown Assistance

MOBILITY

Additional information:

NOTICE

Rolling or pushing the vehicle, refer to page 149.

If the tow bar or tow rope is attached incor‐

rectly, damage to other vehicle parts can occur.

There is a risk of damage to property, among

other potential damage. Correctly attach the

tow bar or tow rope to the tow fitting.

Tow truck

Tow bar

The tow fittings used should be on the same

side on both vehicles.

Should it prove impossible to avoid mounting the

tow bar at an inclination, please follow the follow‐

ing:

The vehicle should only be transported on a

loading platform.

▷ Free movement is limited going around cor‐

ners.

Towing other vehicles

General information

▷ The tow bar will generate lateral forces if it is

secured with an inclination.

Switch on the hazard warning system, depend‐

ing on local regulations.

Tow rope

Observe the following notes when using the tow

rope:

If the electrical system has failed, clearly identify

the vehicle being towed by placing a sign or a

warning triangle in the rear window.

▷ Use nylon ropes or straps, which will enable

the vehicle to be towed without jerking.

▷ Make sure the tow rope is not twisted when

fastening.

Safety information

▷ Check the attachment of the tow fitting and

tow rope in regular intervals.

Warning

If the approved gross vehicle weight of the tow‐

ing vehicle is lighter than the vehicle to be

towed, the tow fitting can tear off or it will not

be possible to control handling. There is a risk

of accident. Make sure that the gross vehicle

weight of the towing vehicle is heavier than the

vehicle to be towed.

▷ Do not exceed a towing speed of

30 mph/50 km/h.

▷ Do not exceed a towing distance of

3 miles/5 km.

▷ When starting to tow the vehicle, make sure

that the tow rope is taut.

379

Online Edition for Part no. 01405A37F46 - VI/21

Breakdown Assistance

MOBILITY

Safety information

Tow fitting

General information

NOTICE

If the tow fitting is not used as intended, there

may be damage to the vehicle or to the tow fit‐

ting. There is a risk of damage to property,

among other potential damage. Follow the

notes on using the tow fitting.

Screw thread for tow fitting

The screw-in tow fitting should always be carried

in the vehicle.

The tow fitting can be screwed in at the front or

rear of the vehicle.

The tow fitting is found in the onboard vehicle

tool kit.

Observe the following notes when using the tow

fitting:

Press on the mark on the edge of the cover to

push it out.

▷ Use only the tow fitting provided with the ve‐

hicle.

▷ Turn the tow fitting at least 5 turns clockwise

and screw it in as far as it will go. If necessary,

tighten with a suitable object.

Tow-starting

Do not tow-start the vehicle.

▷ After use, unscrew the tow fitting counter-

clockwise.

Start the engine by jump-starting, if possible.

Have the reasons for the starting difficulties cor‐

rected by a dealer’s service center or another

qualified service center or repair shop.

▷ Use the tow fitting for towing on paved roads

only.

▷ Avoid lateral loading of the tow fitting, for in‐

stance do not lift the vehicle by the tow fit‐

ting.

Additional information:

Jump-starting, refer to page 377.

▷ Check the attachment of the tow fitting in

regular intervals.

Additional information:

Onboard vehicle tool kit, refer to page 369.

380

Online Edition for Part no. 01405A37F46 - VI/21

MOBILITY -> Breakdown Assistance for Your BMW 5 Series 4 Door 2022

Popular Manuals