Get MOBILITY -> Help in case of a breakdown Guide for BMW X5 SUV 2024

Help in case of a breakdown

MOBILITY

Help in case of a breakdown

Vehicle equipment

Warning triangle

This chapter describes equipment, systems

and functions which are offered or may be of-

fered in future on a model-specific basis, even

if they are not included in the vehicle in ques-

tion.

The warning triangle is to be stored in the

left-hand storage compartment in the luggage

compartment.

1. Unlock the cover on the left-hand side trim

panel, arrow 1, and open, arrow 2.

For further information:

Vehicle equipment, see page 8.

Hazard warning lights

2. Pull out the warning triangle towards the

interior.

Hazard warning lights button

The red light in the button flashes when the

hazard warning lights are turned on.

First-aid kit

General

Depending on the equipment and the national-

market version, the vehicle may have a first-

aid kit.

Some items in the kit have a limited life.

Check the use-by dates of the contents regu-

larly and replace any items that have expired in

good time.

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Depending on the national-market version and

vehicle type, a different roadside assistance

provider can be assigned via the Connected-

Drive Customer Portal if necessary.

Storage

The first-aid kit is housed in the left-hand

storage compartment in the luggage compart-

ment.

1. Unlock the cover on the left-hand side trim

panel, arrow 1, and open, arrow 2.

Operating requirements

▷

Active ConnectedDrive contract, equipment

with intelligent emergency call or BMW

ConnectedDrive services.

▷

Mobile reception.

Standby state is switched on.

Starting BMW Roadside Assistance

manually

When equipped with Teleservices, support is

provided first through Teleservice Diagnosis

and then by Teleservice help if required.

2. Take the luggage compartment cover out

of the storage box under the luggage com-

partment floor.

1.

Apps menu

.

2. "All apps"

3. "BMW Assistance"

4. "BMW Roadside Assistance" or select the

desired service.

BMW Emergency Service

Follow the displays on the control display.

A voice contact is established.

Principle

BMW Group Roadside Assistance can be con-

tacted if assistance is needed in the event of a

breakdown.

Teleservice Diagnosis

Teleservice Diagnostics enables detailed vehi-

cle data, which is necessary for vehicle diagno-

sis, to be transmitted via mobile communica-

tion. This data is transferred automatically. It

may be necessary to approve this on the Con-

trol Display.

General

In the event of a breakdown, data on the vehi-

cle's condition is sent to BMW Roadside Assis-

tance. It is possible that malfunctions can be

remedied directly.

There are various ways of contacting BMW

Roadside Assistance:

Teleservice Assistance

Teleservice Assistance is a country-specific

feature that allows BMW Roadside Assistance

to carry out a more in-depth diagnosis of the

vehicle via mobile radio.

▷

Via a Check Control message.

Supplementary text messages, see

page 167.

▷

By calling with a mobile phone.

Via the BMW app.

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Teleservice Assistance can be started after a

request by BMW Roadside Assistance.

"Contact accident assistance"

For a short time, the Check Control message

for BMW Accident Assistance can also be

retrieved from the saved Check Control mes-

sages.

1. Park the vehicle safely.

2. Apply the parking brake.

3. Turn on control display.

4. Consent to Teleservice help.

For further information:

Check Control, see page 166.

Starting BMW Accident Assistance

manually

BMW Accident Assistance

BMW Accident Assistance can also be contac-

ted independently of the automatic accident

detection function.

Principle

BMW Group Accident Assistance can be con-

tacted if assistance is needed in the event of

an accident.

1.

Apps menu

2. "All apps"

General

3. "BMW Assistance"

If the vehicle sensors detect a minor to moder-

ately severe accident that did not trigger any

airbags, a Check Control message is displayed

in the instrument cluster. A corresponding text

message also appears on the control display.

4. "BMW Accident Assistance" or select the

desired service.

Follow the displays on the control display.

A voice contact is established.

When BMW Accident Assistance is activated,

data on the vehicle's condition is transferred to

BMW.

Emergency call

Depending on the national-market version and

vehicle type, a different accident assistance

provider can be assigned via the Connected-

Drive Customer Portal if necessary.

Statutory emergency call

Principle

In emergency situations, an emergency call

can be triggered automatically or manually via

the system.

Operating requirements

▷

Active ConnectedDrive contract, equipment

with intelligent emergency call or BMW

ConnectedDrive services.

General

Depending on the equipment and the national-

market version, the vehicle may have an emer-

gency call system.

▷

Mobile reception.

Standby state is switched on.

Press the SOS button in an emergency only.

Starting BMW Accident Assistance

The emergency call establishes a connection

to a public emergency call number.

If an accident is detected automatically

A BMW Accident Assistance text message is

shown on the control display.

This depends on factors such as the specific

mobile communications network and national

regulations, among others.

The connection can be established directly:

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The emergency call is placed using the

integrated SIM card in the vehicle and cannot

be switched off.

If a cancellation request is shown on the

control display, the emergency call can be

cancelled.

For technical reasons, it might not be possible

to make an emergency call in highly adverse

conditions.

If the situation permits, wait in the vehicle

until voice contact has been established.

▷

The LED flashes green when the connec-

tion to the emergency call has been estab-

lished.

Overview

When an emergency call is made, data is

sent to the public rescue coordination cen-

tre in order to decide what rescue meas-

ures are required, for example the position

of the vehicle, if this can be determined.

For information on data transfer and stor-

age:

Statutory emergency call system, see

page 16.

SOS button

Even if the vehicle occupants can no lon-

ger hear the rescue coordination centre

through the loudspeakers, the rescue coor-

dination centre can still hear the vehicle oc-

cupants speak.

Operating requirements

▷

Standby state is switched on.

The rescue coordination centre ends the emer-

gency call.

Emergency call system is functional.

If the vehicle is equipped with intelligent

emergency call: the integrated SIM card in

the vehicle is activated.

Malfunction

The emergency call function may be impaired.

The LED in the area of the SOS button flashes

for approximately 30 seconds. A Check Control

message is shown.

Automatic triggering

Under certain conditions, e.g. if the airbags

are deployed, an emergency call is triggered

automatically immediately after an accident of

appropriate severity. Pressing the SOS button

does not affect the automatic emergency call.

Have it checked by an authorised Service Part-

ner or another qualified Service Partner or a

specialist workshop.

Intelligent emergency call

Manual triggering

1. Tap the cover flap.

Principle

2. Press and hold the SOS button until the

LED in the button area is illuminated green.

The system can be used to trigger an emer-

gency call automatically or manually in emer-

gency situations.

▷

The LED is illuminated green when the

emergency call has been activated.

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appropriate severity. Pressing the SOS button

does not affect the automatic emergency call.

General

Depending on the equipment and the national-

market version, the vehicle may have an emer-

gency call system.

Manual triggering

1. Tap the cover flap.

Press the SOS button in an emergency only.

2. Press and hold the SOS button until the

LED in the button area is illuminated green.

The intelligent emergency call system estab-

lishes a connection with the BMW emergency

call centre.

▷

The LED is illuminated green when the

emergency call has been activated.

Even if no emergency call through BMW is

possible, in some cases an emergency call

may still be established to a public emergency

call number. This depends on factors such

as the specific mobile phone network and na-

tional regulations, among others.

If a cancellation request is shown on the

control display, the emergency call can be

cancelled.

If the situation permits, wait in the vehicle

until voice contact has been established.

For technical reasons, it might not be possible

to make an emergency call in highly adverse

conditions.

▷

The LED flashes green when the connec-

tion to the emergency call has been estab-

lished.

When an emergency call is made through

BMW, data such as the vehicle's current

position, if this can be determined, is sent

to the emergency call centre in order to de-

cide what rescue measures are required.

Overview

If questions asked by the emergency call

centre remain unanswered, rescue meas-

ures are implemented automatically.

Even if the vehicle occupants can no longer

hear the emergency call centre through the

loudspeakers, the emergency call centre

can still hear the vehicle occupants speak.

SOS button

The emergency call centre ends the emer-

gency call.

Operating requirements

Malfunction

The emergency call function may be impaired.

▷

Standby state is switched on.

Emergency call system is functional.

The LED in the area of the SOS button flashes

for approximately 30 seconds. A Check Control

message is shown.

If the vehicle is equipped with intelligent

emergency call: the integrated SIM card in

the vehicle is activated.

Have it checked by an authorised Service Part-

ner or another qualified Service Partner or a

specialist workshop.

Automatic triggering

Under certain conditions, e.g. if the airbags

are deployed, an emergency call is triggered

automatically immediately after an accident of

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Overview

The fire extinguisher is located in the interior,

for example under the seat or in the glove

compartment.

Fire extinguisher

Principle

The fire extinguisher can be used to put out

vehicle fires.

Removing the fire extinguisher

Open the buckles on the retaining strap.

General

Depending on the equipment and the national-

market version, the vehicle may have a fire ex-

tinguisher.

Using the fire extinguisher

To use the fire extinguisher, follow the manu-

facturer's instructions on the fire extinguisher

and the information supplied with it.

Safety information

Stowing the fire extinguisher

1. Insert the fire extinguisher into the holder.

2. Hook in and close the buckles.

WARNING

Incorrect use of the fire extinguisher can

cause injury. There is a danger of injury. Ob-

serve the information below when using the

fire extinguisher:

Maintenance and refilling

Have the fire extinguisher checked every

2 years by an authorised Service Partner or

another qualified Service Partner or a specialist

workshop.

▷

Do not inhale the extinguishing agent.

If the extinguishing agent has been in-

haled, move the affected person into

fresh air. If the casualty experiences

breathing difficulties, contact a doctor

immediately.

Make a note of the next maintenance date for

the fire extinguisher.

Replace the fire extinguisher after use or have

it refilled.

▷

Do not allow the extinguishing agent

to come into contact with the skin. Pro-

longed contact with the extinguishing

agent can cause the skin to dry out.

Jump start

Do not allow the extinguishing agent to

come into contact with the eyes. In the

event of contact with the eyes, rinse

them immediately with plenty of water.

In case of prolonged discomfort, contact

a doctor.

General

If the vehicle battery is discharged, the engine

can be started from another vehicle's battery

using two jump leads. Only use jump leads

with fully insulated terminal clamps.

WARNING

Objects in the driver's footwell can restrict the

pedal travel or block a pedal that has been

pressed. There is a risk of accident. Ensure

that items in the vehicle are stowed securely

and cannot get into the driver's footwell.

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Safety information

Connecting the cables

Before starting, switch off all unnecessary

power consumers, for example the radio, on

both vehicles.

DANGER

Touching live components can result in an

electric shock. There is a danger of injury or

danger to life. Do not touch any components

that could be live.

1. Open the cover of the jump start terminal.

2. Connect a terminal clamp of the positive/+

jump lead to the positive battery terminal

or the corresponding jump start terminal on

the donor vehicle.

WARNING

3. Connect the second terminal clamp to the

positive battery terminal or to the corre-

sponding jump start terminal on the vehicle

being started.

Connecting the jump lead in the wrong se-

quence can cause sparks. There is a danger

of injury. Please comply with the correct se-

quence when connecting.

4. Connect a terminal clamp of the negative/–

jump lead to the negative battery termi-

nal or the corresponding engine or body

ground on the donor vehicle.

WARNING

5. Connect the second terminal clamp to the

negative battery terminal or to a corre-

sponding engine or body ground on the ve-

hicle being started.

Contact between the bodywork of the two ve-

hicles when jump-starting can cause a short

circuit. There is a danger of injury or material

damage. Make sure there is no contact be-

tween vehicle bodies.

Starting the engine

Never use spray products to start the engine.

Preparations

1. Check whether the battery in the other vehi-

cle shows 12 V voltage. Information about

the voltage is provided on the battery.

1. Start the engine of the donor vehicle and

allow it to run for a few minutes at a slightly

higher idle rotational speed.

If starting a vehicle with diesel engine: allow

the engine of the donor vehicle to run for

approximately 10 minutes.

2. Switch off the engine of the donor vehicle.

3. Switch off any power consumers in both

vehicles.

2. Start the engine of the vehicle to be started

in the usual way.

Jump start terminals

The starting aid terminals are located in the

engine compartment.

If an initial start attempt fails, wait a few

minutes before trying again to allow the

discharged battery to recharge.

For further information:

3. Allow both engines to run for a few mi-

nutes.

Overview, see page 389.

4. Disconnect the jump leads in reverse order

to connection.

Open the lid of the starting aid terminals.

Check the battery and have it recharged if nec-

essary.

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Pushing the vehicle

To remove a broken-down vehicle from a dan-

ger area, it can be pushed over a short dis-

tance at a maximum speed of 10 km/h, 6 mph.

Tow-starting/towing away

Safety information

WARNING

For further information:

For rolling or pushing the vehicle, see

page 142.

Individual functions may malfunction when

tow-starting or towing away with activa-

ted front-collision warning or Cruise Control

switched on. There is a risk of accident. Turn

off the front-collision warning and Cruise

Control before tow-starting or towing away.

Recovery vehicle

Steptronic transmission:

transporting the vehicle

General

The vehicle must not be towed for transport.

Only have the vehicle transported on a loading

platform.

Safety information

Towing other vehicles

NOTICE

If the vehicle is towed away with one axle

raised, the vehicle can be damaged. There

is a risk of material damage. Only have the

vehicle transported on a loading platform.

General

Switch on the hazard warning lights in line with

local regulations.

If the electrical system of the vehicle being

towed has failed, the vehicle must be made

identifiable to other road users, for example by

placing a sign or the warning triangle in the

rear window.

WARNING

The vehicle may be damaged when raising

and securing it.

There is a danger of injury or material dam-

age.

Safety information

▷

Use suitable equipment to raise the ve-

hicle.

WARNING

If the permitted total weight of the towing

vehicle is less than that of the vehicle being

towed, the towing eye may be torn off or it

may not be possible to control the vehicle.

There is a risk of accident. Make sure that the

▷

Do not raise or secure the vehicle by

its towing eye, body parts or suspension

parts.

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total weight of the towing vehicle is greater

than the weight of the vehicle being towed.

▷

Do not exceed a towing distance of 5 km,

3 miles.

Ensure that the towing rope is taut when

the towing vehicle drives off.

WARNING

Towing eye

Different levels of braking may occur during

tow-starting/towing away with adaptive recu-

peration. There is a risk of accident. Deacti-

vate adaptive recuperation before tow-start-

ing/towing away.

General

NOTICE

If the towbar or the towing rope is not at-

tached correctly, other vehicle parts can be

damaged. There is a risk of material damage.

Attach the towbar or towing rope to the tow-

ing eye correctly.

Always keep the screw-on towing eye in the

vehicle.

The towing eye can be screwed in at the front

or rear of the vehicle.

Towbar

The towing eyes of both vehicles should be on

the same side.

The towing eye is located under the luggage

compartment floor.

If it is impossible to avoid attaching the towbar

at an angle, note the following:

Observe the following notes when using the

towing eye:

▷

Clearance may be restricted when corner-

ing.

▷

Only use the towing eye supplied with the

vehicle.

▷

Lateral force will be generated if the towbar

is installed at an angle.

▷

Turn the towing eye at least 5 turns clock-

wise and screw it in tight and as far as it

will go. If necessary, tighten with a suitable

object.

Towing rope

Note the following if using a towing rope:

▷

After use, unscrew the towing eye in an

anti-clockwise direction.

▷

Use nylon ropes or straps that will allow the

vehicle to be towed smoothly.

Only use the towing eye for towing on

paved roads.

▷

Fasten the towing rope so it is not twisted.

Check the towing eye and towing rope fas-

tening regularly.

Avoid transverse loads on the towing eye,

for example do not raise the vehicle by the

towing eye.

▷

Do not exceed a towing speed of 50 km/h,

30 mph.

▷

Check the towing eye mounting regularly.

For further information:

Toolkit, see page 407.

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Safety information

NOTICE

If the towing eye is not used as intended,

the vehicle or towing eye may be damaged.

There is a risk of material damage. Observe

the notes on using the towing eye.

Thread for towing eye

Press the marking on the edge of the cover to

press it out.

Tow-starting

Do not attempt to tow-start the vehicle.

If necessary, start the engine using the jump

start.

Have the cause of the starting problems rec-

tified by an authorised Service Partner or an-

other qualified Service Partner or a specialist

workshop.

For further information:

Jump start, see page 417.

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