Customer Information
439
Customer Care Centre
or average speed. These modules may retain
personal preferences, such as radio presets,
seat positions, and temperature settings.
and notify General Motors of Canada
Company. Call Transport Canada at
1-800-333-0510; go to:
General Motors of Canada Company
500 Wentworth Street W
Oshawa, ON L1J 0C5
or write to:
Cybersecurity
GM collects information about the use of
your vehicle including operational and safety
related information. We collect this
In Mexico, call 800-466-0811 or
800-508-0000.
In other Central America and Caribbean
Countries, call 52-555-901-2369.
Transport Canada
information to provide, evaluate, improve,
and troubleshoot our products and services
and to develop new products and services.
The protection of vehicle electronics systems
and customer data from unauthorized
outside electronic access or control is
important to GM. GM maintains appropriate
security standards, practices, guidelines and
controls aimed at defending the vehicle and
the vehicle service ecosystem against
unauthorized electronic access, detecting
possible malicious activity in related
Motor Vehicle Safety Directorate
Defect Investigations and Recalls
Division
80 Noel Street
Gatineau, QC J8Z 0A1
Vehicle Data Recording and
Privacy
The vehicle has a number of computers that
record information about the vehicle’s
performance and how it is driven or used.
For example, the vehicle uses computer
modules to monitor and control engine and
transmission performance, to monitor the
conditions for airbag deployment and
deploy them in a crash, and, if equipped, to
provide antilock braking to help the driver
control the vehicle. These modules may
store data to help the dealer technician
service the vehicle or to help GM improve
safety or features. Some modules may also
store data about how the vehicle is
Reporting Safety Defects to
General Motors
In addition to notifying NHTSA (or Transport
Canada) in a situation like this, notify
General Motors.
networks, and responding to suspected
cybersecurity incidents in a timely,
In the U.S., call 1-800-222-1020, or write:
coordinated and effective manner. Security
incidents could impact your safety or
compromise your private data. To minimize
security risks, please do not connect your
vehicle electronic systems to unauthorized
devices or connect your vehicle to any
unknown or untrusted networks (such as
Bluetooth, WIFI or similar technology). In
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 33170
Detroit, MI 48232-5170
operated, such as rate of fuel consumption
In Canada, call 1-800-263-3777 (English) or
1-800-263-7854 (French), or write:
