Customer Information -> Vehicle Data Recording and Privacy for Your Chevrolet Silverado 1500 Light Truck 2023

Customer Information  
439  
Customer Care Centre  
or average speed. These modules may retain  
personal preferences, such as radio presets,  
seat positions, and temperature settings.  
and notify General Motors of Canada  
Company. Call Transport Canada at  
1-800-333-0510; go to:  
General Motors of Canada Company  
500 Wentworth Street W  
Oshawa, ON L1J 0C5  
or write to:  
Cybersecurity  
GM collects information about the use of  
your vehicle including operational and safety  
related information. We collect this  
In Mexico, call 800-466-0811 or  
800-508-0000.  
In other Central America and Caribbean  
Countries, call 52-555-901-2369.  
Transport Canada  
information to provide, evaluate, improve,  
and troubleshoot our products and services  
and to develop new products and services.  
The protection of vehicle electronics systems  
and customer data from unauthorized  
outside electronic access or control is  
important to GM. GM maintains appropriate  
security standards, practices, guidelines and  
controls aimed at defending the vehicle and  
the vehicle service ecosystem against  
unauthorized electronic access, detecting  
possible malicious activity in related  
Motor Vehicle Safety Directorate  
Defect Investigations and Recalls  
Division  
80 Noel Street  
Gatineau, QC J8Z 0A1  
Vehicle Data Recording and  
Privacy  
The vehicle has a number of computers that  
record information about the vehicles  
performance and how it is driven or used.  
For example, the vehicle uses computer  
modules to monitor and control engine and  
transmission performance, to monitor the  
conditions for airbag deployment and  
deploy them in a crash, and, if equipped, to  
provide antilock braking to help the driver  
control the vehicle. These modules may  
store data to help the dealer technician  
service the vehicle or to help GM improve  
safety or features. Some modules may also  
store data about how the vehicle is  
Reporting Safety Defects to  
General Motors  
In addition to notifying NHTSA (or Transport  
Canada) in a situation like this, notify  
General Motors.  
networks, and responding to suspected  
cybersecurity incidents in a timely,  
In the U.S., call 1-800-222-1020, or write:  
coordinated and effective manner. Security  
incidents could impact your safety or  
compromise your private data. To minimize  
security risks, please do not connect your  
vehicle electronic systems to unauthorized  
devices or connect your vehicle to any  
unknown or untrusted networks (such as  
Bluetooth, WIFI or similar technology). In  
Chevrolet Motor Division  
Chevrolet Customer Assistance Center  
P.O. Box 33170  
Detroit, MI 48232-5170  
operated, such as rate of fuel consumption  
In Canada, call 1-800-263-3777 (English) or  
1-800-263-7854 (French), or write:  
440  
Customer Information  
the event you suspect any security incident  
impacting your data or the safe operation of  
your vehicle, please stop operating your  
vehicle and contact your dealer.  
Note  
others for research purposes, where a need  
is shown and the data is not tied to a  
specific vehicle or vehicle owner.  
EDR data are recorded by your vehicle only  
if a non-trivial crash situation occurs; no  
data are recorded by the EDR under normal  
driving conditions and no personal data  
(e.g., name, gender, age, and crash location)  
are recorded. However, other parties, such  
as law enforcement, could combine the EDR  
data with the type of personally identifying  
data routinely acquired during a crash  
investigation.  
OnStar  
Event Data Recorders  
If the vehicle is equipped with OnStar and  
has an active service plan, additional data  
may be collected and transmitted through  
the OnStar system. This includes information  
about the vehicles operation; collisions  
involving the vehicle; the use of the vehicle  
and its features, including infotainment; and  
the location and approximate GPS speed of  
the vehicle. Refer to the OnStar Terms and  
Conditions and Privacy Statement on the  
OnStar website.  
This vehicle is equipped with an Event Data  
Recorder (EDR). The main purpose of an EDR  
is to record, in certain crash or near  
crash-like situations, such as an air bag  
deployment or hitting a road obstacle, data  
that will assist in understanding how a  
vehicles systems performed. The EDR is  
designed to record data related to vehicle  
dynamics and safety systems for a short  
period of time, typically 30 seconds or less.  
The EDR in this vehicle is designed to record  
such data as:  
To read data recorded by an EDR, special  
equipment is required, and access to the  
vehicle or the EDR is needed. In addition to  
the vehicle manufacturer, other parties, such  
as law enforcement, that have the special  
equipment, can read the information if they  
have access to the vehicle or the EDR.  
See OnStar Additional Information 0 443.  
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How various systems in your vehicle were  
operating;  
Whether or not the driver and passenger  
safety belts were buckled/fastened;  
How far (if at all) the driver was  
depressing the accelerator and/or brake  
pedal; and,  
Infotainment System  
GM will not access these data or share it  
with others except: with the consent of the  
vehicle owner or, if the vehicle is leased,  
with the consent of the lessee; in response  
to an official request by police or similar  
government office; as part of GM's defense  
of litigation through the discovery process;  
or, as permitted by law. Data that GM  
collects or receives may also be used for GM  
research needs or may be made available to  
If the vehicle is equipped with a navigation  
system as part of the infotainment system,  
use of the system may result in the storage  
of destinations, addresses, telephone  
numbers, and other trip information. See the  
infotainment section for information on  
stored data and for deletion instructions.  
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How fast the vehicle was traveling.  
These data can help provide a better  
understanding of the circumstances in which  
crashes and injuries occur.