OnStar for Your Chevrolet Silverado 1500 Light Truck 2023

OnStar  
441  
The OnStar system status light is next to  
the OnStar buttons. If the status light is:  
OnStar Overview  
OnStar  
.
.
.
Solid Green: System is ready.  
Flashing Green: On a call.  
Red: Indicates a problem.  
OnStar Overview  
OnStar Overview . . . . . . . . . . . . . . . . . . . . . . 441  
OnStar Services  
Emergency . . . . . . . . . . . . . . . . . . . . . . . . . . . . 442  
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 442  
.
Off: System is off. Press Q twice to  
speak with an OnStar Advisor.  
Press Q or call 1-888-4ONSTAR  
= Voice Command Button  
Q Blue OnStar Button  
OnStar Additional Information  
OnStar Additional Information . . . . . . . . 443  
(1-888-466-7827) to speak to an Advisor.  
Functionality of the Voice Command button  
may vary by vehicle and region.  
> Red Emergency Button  
Press = to:  
This vehicle may be equipped with a  
comprehensive, in-vehicle system that can  
connect to an OnStar Advisor for Emergency,  
Security, Navigation, Connections, and  
Diagnostics Services. OnStar services may  
require a paid service plan and data plan.  
OnStar requires the vehicle battery and  
electrical system, cellular service, and GPS  
satellite signals to be available and  
operating. OnStar acts as a link to existing  
emergency service providers. OnStar may  
collect information about you and your  
vehicle, including location information. See  
OnStar User Terms, Privacy Statement, and  
Software Terms for more details including  
.
Open the OnStar app on the infotainment  
display. If equipped, the infotainment  
system has OnStar controls in the  
embedded OnStar app on the Home Page.  
Most OnStar functions that can be  
performed with the buttons can be done  
using the app. To open the app, touch the  
OnStar icon on the Home Page. App  
updates require a corresponding service  
plan. Features vary by region and model.  
Features are subject to change. For more  
information, see my.chevrolet.com/learn  
or press Q.  
442  
OnStar  
Or  
Security  
OnStar Services  
.
.
Give OnStar Turn-by-Turn Navigation voice  
commands.  
Obtain and customize the Wi-Fi hotspot  
name or SSID and password, if equipped.  
If equipped, OnStar provides these services:  
Emergency  
.
With Stolen Vehicle Assistance, OnStar  
Advisors can use GPS to pinpoint the  
vehicle and help authorities quickly  
recover it.  
Emergency Services require an active safety  
and security plan. With Automatic Crash  
Response, built-in sensors can automatically  
alert a specially trained OnStar Advisor who  
is immediately connected in to the vehicle  
to help.  
Press Q to connect to an Advisor to:  
.
.
.
With Remote Ignition Block, if equipped,  
OnStar can block the vehicle from being  
restarted.  
With Stolen Vehicle Slowdown,  
if equipped, OnStar can work with law  
enforcement to gradually slow the  
vehicle down.  
Verify account information or update  
contact information.  
Get driving directions.  
Receive a Diagnostic check of the vehicle's  
key operating systems.  
Receive Roadside Assistance.  
.
.
Press > for a priority connection to an  
OnStar Advisor who can contact emergency  
service providers, direct them to your exact  
location, and relay important information.  
.
.
Manage Wi-Fi Settings, if equipped.  
With OnStar Crisis Assist, specially trained  
Advisors are available 24 hours a day, 7 days  
a week, to provide a central point of  
contact, assistance, and information during a  
crisis.  
Theft Alarm Notification  
Press > to get a priority connection to an  
OnStar Advisor available 24/7 to:  
If equipped, if the doors are locked and the  
vehicle alarm sounds, a notification by text,  
e-mail, or phone call will be sent. If the  
vehicle is stolen, an OnStar Advisor can work  
with authorities to recover the vehicle.  
.
Get help for an emergency.  
.
Be a Good Samaritan or respond to an  
AMBER Alert.  
With Roadside Assistance, Advisors can  
locate a nearby service provider to help with  
a flat tire, a battery jump, or an empty  
gas tank.  
.
Get assistance in severe weather or other  
crisis situations and find evacuation  
routes.  
OnStar  
443  
services may not work if the OnStar  
How OnStar Service Works  
OnStar Additional  
Information  
equipment is not properly installed or it has  
not been properly maintained. If equipment  
or software is added, connected,  
Automatic Crash Response, Emergency  
Services, Crisis Assist, Stolen Vehicle  
Assistance, Remote Services, and Roadside  
Assistance are available on most vehicles.  
Not all OnStar services are available  
everywhere or on all vehicles. For more  
information, a full description of OnStar  
services, system limitations, and OnStar User  
Terms, Privacy Statement, and Software  
Terms:  
In-Vehicle Audio Messages  
or modified, OnStar or connected services  
may not work. Other problems beyond the  
control of OnStar such as hills, tall  
buildings, tunnels, weather, electrical system  
design and architecture of the vehicle,  
damage to the vehicle in a crash, or wireless  
phone network congestion or jamming —  
may prevent service.  
Audio messages may play important  
information at the following times:  
.
Prior to vehicle purchase. Press Q to set  
up an account.  
.
After change in ownership and at  
90 days.  
.
.
.
.
Call 1-888-4ONSTAR (1-888-466-7827).  
Call TTY 1-877-248-2080.  
See Radio Frequency Statement 0 438.  
Transferring Service  
Press Q to request account transfer  
eligibility information. The Advisor can  
cancel or change account information.  
Services for People with Disabilities  
Advisors provide services to help with  
physical disabilities and medical conditions.  
.
Press Q to speak with an Advisor.  
Selling/Transferring the Vehicle  
OnStar or connected services cannot work  
unless the vehicle is in a place where OnStar  
has an agreement with a wireless service  
provider for service in that area. The  
wireless service provider must also have  
coverage, network capacity, reception, and  
technology compatible with OnStar or  
connected services. Service involving location  
information about the vehicle cannot work  
unless GPS signals are available,  
Press Q to help:  
Call 1-888-4ONSTAR (1-888-466-7827)  
.
.
.
Locate a gas station with an attendant to  
pump gas.  
Find a hotel, restaurant, etc., that meets  
accessibility needs.  
Provide directions to the closest hospital  
or pharmacy in urgent situations.  
immediately to terminate your OnStar or  
connected services if the vehicle is disposed  
of, sold, transferred, or if the lease ends.  
Reactivation for Subsequent Owners  
Press Q and follow the prompts to speak to  
an Advisor as soon as possible. The Advisor  
will update vehicle records and explain  
OnStar or connected service options.  
unobstructed, and compatible with the  
OnStar hardware. OnStar or connected  
444  
OnStar  
operate to call OnStar. However, OnStar  
could have difficulty identifying the exact  
location.  
In emergency situations, OnStar can use  
the last stored GPS location to send to  
emergency responders.  
TTY Users  
Languages  
OnStar has the ability to communicate to  
deaf, hard-of-hearing, or speech-impaired  
customers while in the vehicle. The available  
TTY system can provide in-vehicle access to  
all OnStar services, except Virtual Advisor  
and OnStar Turn-by-Turn Navigation.  
The vehicle can be programmed to respond  
in multiple languages. Press Q and ask for  
an Advisor. Advisors are available in English,  
Spanish, and French. Available languages  
may vary by country.  
.
A temporary loss of GPS can cause loss of  
the ability to send a Turn-by-Turn  
Navigation route. The Advisor may give a  
verbal route or may ask for a call back after  
the vehicle is driven into an open area.  
Potential Issues  
If equipped, TTY mode can be turned on or  
off by touching Settings, then Apps, and  
then Phone. When TTY mode is on, phone  
calls can be made or received with OnStar  
using the infotainment display.  
OnStar cannot perform Remote Door Unlock  
or Stolen Vehicle Assistance after the vehicle  
has been off continuously for an extended  
period of time without an ignition cycle. To  
find out the duration of time that applies  
for the vehicle, contact an OnStar Advisor by  
pressing Q or calling 1-888-4ONSTAR. If the  
vehicle has not been started for an extended  
period of time, OnStar can contact Roadside  
Assistance or a locksmith to help gain access  
to the vehicle.  
Cellular and GPS Antennas  
OnStar Personal Identification  
Number (PIN)  
Cellular reception is required for OnStar to  
send remote signals to the vehicle. Do not  
place items over or near the antenna to  
prevent blocking cellular and GPS signal  
reception.  
A PIN is needed to access some OnStar  
services. The PIN will need to be changed  
the first time when speaking with an  
Advisor. To change the OnStar PIN, contact  
an OnStar Advisor by pressing Q or calling  
1-888-4ONSTAR.  
Unable to Connect to OnStar Message  
Global Positioning System (GPS)  
If there is limited cellular coverage or the  
cellular network has reached maximum  
capacity, this message may come on. Press  
Q to try the call again or try again after  
driving a few miles into another  
cellular area.  
.
Obstruction of the GPS can occur in a  
large city with tall buildings; in parking  
garages; around airports; in tunnels and  
underpasses; or in an area with very  
dense trees. If GPS signals are not  
Warranty  
OnStar equipment may be warranted as part  
of the vehicle warranty.  
available, the OnStar system should still  
OnStar  
445  
These updates or changes may also collect  
personal information. Such collection is  
described in the OnStar privacy statement or  
separately disclosed at the time of  
installation. These updates or changes may  
also cause a system to automatically  
communicate with GM servers to collect  
information about vehicle system status,  
identify whether updates or changes are  
available, or deliver updates or changes. An  
active OnStar agreement constitutes consent  
to these software updates or changes and  
agreement that either OnStar or GM may  
remotely deliver them to the vehicle.  
Vehicle and Power Issues  
OnStar - Software Acknowledgements  
OnStar services require a vehicle electrical  
system, wireless service, and GPS satellite  
technologies to be available and operating  
for features to function properly. These  
systems may not operate if the battery is  
discharged or disconnected.  
To obtain the source code under GPL, LGPL,  
MPL, and other open source licenses, that is  
contained in this product, please visit  
the source code, all referred license terms,  
warranty disclaimers, and copyright notices  
are available for download. This offer is valid  
for a period of three years after our last  
shipment of this product. This offer is valid  
to anyone in receipt of this information.  
Add-on Electrical Equipment  
The OnStar system is integrated into the  
electrical architecture of the vehicle. Do not  
add any electrical equipment. See Add-On  
Electrical Equipment 0 328. Added electrical  
equipment may interfere with the operation  
of the OnStar system and cause it to not  
operate.  
*Provided through LG Electronics Inc., who is  
solely responsible for provisions of related  
OSS compliance.  
Privacy  
The complete OnStar Privacy Statement may  
that you review it. If you have any  
questions, call 1-888-4ONSTAR  
(1-888-466-7827) or press Q to speak with  
an Advisor. Users of wireless  
communications are cautioned that the  
privacy of any information sent via wireless  
cellular communications cannot be assured.  
Third parties may unlawfully intercept or  
access transmissions and private  
Vehicle Software Updates  
OnStar or GM may remotely deliver  
software updates or changes to the vehicle  
without further notice or consent. These  
updates or changes may enhance or  
maintain safety, security, or the operation  
of the vehicle or the vehicle systems.  
Software updates or changes may affect or  
erase data or settings that are stored in the  
vehicle, such as saved navigation  
destinations or pre-set radio stations.  
Neither OnStar nor GM is responsible for  
any affected or erased data or settings.  
communications without consent.  
446  
Connected Services  
Using Voice Commands During a  
Planned Route  
Connected Services  
Connected Services  
Navigation  
Navigation requires a specific OnStar or  
connected service plan.  
Functionality of the Voice Command button,  
if equipped, may vary by vehicle and region.  
For some vehicles, press = to open the  
Connected Services  
Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 446  
Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . 446  
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . 448  
OnStar app on the infotainment display.  
Press Q to receive Turn-by-Turn directions  
or have them sent to the vehicles  
Send Destination to Vehicle  
navigation screen, if equipped. Select  
Turn-by-Turn Directions from the Services  
tab of the OnStar app to call an Advisor or  
select a recent or favorite destination. Touch  
the navigation icons to select home, address,  
or place. A destination transfer from OnStar  
will show the detail view of the destination  
when it is transferred from OnStar to the  
for a coverage map. Services vary by model.  
Map coverage is available in the United  
States and Canada.  
Directions can be sent to the vehicles  
navigation screen, if equipped.  
Press Q, then ask the Advisor to download  
directions to the vehicles navigation system,  
if equipped. After the call ends, the  
navigation screen will provide prompts to  
begin driving directions. Routes that are  
sent to the navigation screen can only be  
canceled through the navigation system.  
(Canada).  
Turn-by-Turn Navigation  
Connections  
The following services help with staying  
connected.  
1. Press Q to connect to an Advisor.  
2. Request directions to be downloaded to  
the vehicle.  
3. Follow the voice-guided commands.  
Connected Services  
447  
.
.
Activate the horn and lamps.  
Check the vehicles fuel level, oil life,  
or tire pressure, if factory-equipped with  
the Tire Pressure Monitor System.  
Send destinations to the vehicle.  
Locate the vehicle on a map (U.S.  
market only).  
Turn the vehicle's Wi-Fi hotspot on/off,  
manage settings, and monitor data  
consumption, if equipped.  
Locate a dealer and schedule service.  
Request Roadside Assistance.  
Set a parking reminder with pin drop,  
take a photo, make a note, and set a  
timer.  
Ensuring Security  
Internet connection, 3G, 4G, 4G LTE), and  
signal quality (poor, good, excellent). The  
LTE icon shows connection to Wi-Fi. It is  
possible that the icon may not illuminate  
even though the vehicle has an active  
connection.  
.
Change the default passwords for the  
Wi-Fi hotspot and myChevrolet mobile  
application. Make these passwords  
different from each other and use a  
combination of letters and numbers to  
increase the security.  
.
.
3. To change the SSID or password, press  
.
Change the default name of the SSID  
(Service Set Identifier). This is your  
networks name that is visible to other  
wireless devices. Choose a unique name  
and avoid family names or vehicle  
descriptions.  
Q or call 1-888-4ONSTAR to connect  
with an Advisor. On some vehicles, the  
SSID and password can be changed in  
the Wi-Fi Hotspot menu.  
.
.
.
.
After initial set-up, your vehicles Wi-Fi  
hotspot will connect automatically to your  
mobile devices. Manage data usage by  
turning Wi-Fi on or off on your mobile  
device, using the myChevrolet mobile app,  
or by contacting an OnStar Advisor. On  
some vehicles, Wi-Fi can also be managed  
from the Wi-Fi Hotspot menu.  
Wi-Fi Hotspot (If Equipped)  
The vehicle may have a built-in Wi-Fi  
hotspot that provides access to the Internet  
and web content at 4G LTE speed. Up to  
seven mobile devices can be connected.  
A data plan is required. Use the in-vehicle  
controls only when it is safe to do so.  
.
Connect with Chevrolet on social media.  
Features are subject to change. For  
myChevrolet mobile app information and  
compatibility, see my.chevrolet.com.  
MyChevrolet Mobile App (If Available)  
An active OnStar or connected service plan  
may be required. A compatible device,  
factory-installed remote start, and power  
locks are required. Data rates apply. See  
limitations.  
1. To retrieve Wi-Fi hotspot information,  
Download the myChevrolet mobile app to  
compatible Apple and Android smartphones.  
Chevrolet users can access the following  
services from a smartphone:  
press = to open the OnStar app on the  
infotainment display, then select Wi-Fi  
Hotspot. On some vehicles, touch Wi-Fi  
or Wi-Fi Settings on the screen.  
.
Remotely start/stop the vehicle,  
if factory-equipped.  
2. The Wi-Fi settings will display the Wi-Fi  
hotspot name (SSID), password, and on  
some vehicles, the connection type (no  
.
Lock/unlock doors, if equipped with  
automatic locks.  
448  
Connected Services  
Remote Services  
Contact an OnStar Advisor to unlock the  
doors or sound the horn and flash the  
lamps.  
Marketplace  
OnStar Advisors can provide offers from  
restaurants and retailers on your route, help  
locate hotels, or book a room. These services  
vary by market.  
Diagnostics  
By monitoring and reporting on the vehicle's  
key systems, OnStar Advanced Diagnostics,  
if equipped, provides a way to keep up on  
maintenance. Capabilities vary by model.  
limitations. Features are subject to change.  
For updates on feature capabilities, see  
my.chevrolet.com. Message and data rates  
may apply.