Get OnStar -> OnStar Additional Information Guide for Chevrolet Silverado 1500 Light Truck 2023

OnStar

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services may not work if the OnStar

How OnStar Service Works

OnStar Additional

Information

equipment is not properly installed or it has

not been properly maintained. If equipment

or software is added, connected,

Automatic Crash Response, Emergency

Services, Crisis Assist, Stolen Vehicle

Assistance, Remote Services, and Roadside

Assistance are available on most vehicles.

Not all OnStar services are available

everywhere or on all vehicles. For more

information, a full description of OnStar

services, system limitations, and OnStar User

Terms, Privacy Statement, and Software

Terms:

In-Vehicle Audio Messages

or modified, OnStar or connected services

may not work. Other problems beyond the

control of OnStar — such as hills, tall

buildings, tunnels, weather, electrical system

design and architecture of the vehicle,

damage to the vehicle in a crash, or wireless

phone network congestion or jamming —

may prevent service.

Audio messages may play important

information at the following times:

Prior to vehicle purchase. Press Q to set

up an account.

After change in ownership and at

90 days.

Call 1-888-4ONSTAR (1-888-466-7827).

See www.onstar.com (U.S.).

See www.onstar.ca (Canada).

Call TTY 1-877-248-2080.

See Radio Frequency Statement 0 438.

Transferring Service

Press Q to request account transfer

eligibility information. The Advisor can

cancel or change account information.

Services for People with Disabilities

Advisors provide services to help with

physical disabilities and medical conditions.

Press Q to speak with an Advisor.

Selling/Transferring the Vehicle

OnStar or connected services cannot work

unless the vehicle is in a place where OnStar

has an agreement with a wireless service

provider for service in that area. The

wireless service provider must also have

coverage, network capacity, reception, and

technology compatible with OnStar or

connected services. Service involving location

information about the vehicle cannot work

unless GPS signals are available,

Press Q to help:

Call 1-888-4ONSTAR (1-888-466-7827)

Locate a gas station with an attendant to

pump gas.

Find a hotel, restaurant, etc., that meets

accessibility needs.

Provide directions to the closest hospital

or pharmacy in urgent situations.

immediately to terminate your OnStar or

connected services if the vehicle is disposed

of, sold, transferred, or if the lease ends.

Reactivation for Subsequent Owners

Press Q and follow the prompts to speak to

an Advisor as soon as possible. The Advisor

will update vehicle records and explain

OnStar or connected service options.

unobstructed, and compatible with the

OnStar hardware. OnStar or connected

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OnStar

operate to call OnStar. However, OnStar

could have difficulty identifying the exact

location.

In emergency situations, OnStar can use

the last stored GPS location to send to

emergency responders.

TTY Users

Languages

OnStar has the ability to communicate to

deaf, hard-of-hearing, or speech-impaired

customers while in the vehicle. The available

TTY system can provide in-vehicle access to

all OnStar services, except Virtual Advisor

and OnStar Turn-by-Turn Navigation.

The vehicle can be programmed to respond

in multiple languages. Press Q and ask for

an Advisor. Advisors are available in English,

Spanish, and French. Available languages

may vary by country.

A temporary loss of GPS can cause loss of

the ability to send a Turn-by-Turn

Navigation route. The Advisor may give a

verbal route or may ask for a call back after

the vehicle is driven into an open area.

Potential Issues

If equipped, TTY mode can be turned on or

off by touching Settings, then Apps, and

then Phone. When TTY mode is on, phone

calls can be made or received with OnStar

using the infotainment display.

OnStar cannot perform Remote Door Unlock

or Stolen Vehicle Assistance after the vehicle

has been off continuously for an extended

period of time without an ignition cycle. To

find out the duration of time that applies

for the vehicle, contact an OnStar Advisor by

pressing Q or calling 1-888-4ONSTAR. If the

vehicle has not been started for an extended

period of time, OnStar can contact Roadside

Assistance or a locksmith to help gain access

to the vehicle.

Cellular and GPS Antennas

OnStar Personal Identification

Number (PIN)

Cellular reception is required for OnStar to

send remote signals to the vehicle. Do not

place items over or near the antenna to

prevent blocking cellular and GPS signal

reception.

A PIN is needed to access some OnStar

services. The PIN will need to be changed

the first time when speaking with an

Advisor. To change the OnStar PIN, contact

an OnStar Advisor by pressing Q or calling

1-888-4ONSTAR.

Unable to Connect to OnStar Message

Global Positioning System (GPS)

If there is limited cellular coverage or the

cellular network has reached maximum

capacity, this message may come on. Press

Q to try the call again or try again after

driving a few miles into another

cellular area.

Obstruction of the GPS can occur in a

large city with tall buildings; in parking

garages; around airports; in tunnels and

underpasses; or in an area with very

dense trees. If GPS signals are not

Warranty

OnStar equipment may be warranted as part

of the vehicle warranty.

available, the OnStar system should still

OnStar

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These updates or changes may also collect

personal information. Such collection is

described in the OnStar privacy statement or

separately disclosed at the time of

installation. These updates or changes may

also cause a system to automatically

communicate with GM servers to collect

information about vehicle system status,

identify whether updates or changes are

available, or deliver updates or changes. An

active OnStar agreement constitutes consent

to these software updates or changes and

agreement that either OnStar or GM may

remotely deliver them to the vehicle.

Vehicle and Power Issues

OnStar - Software Acknowledgements

OnStar services require a vehicle electrical

system, wireless service, and GPS satellite

technologies to be available and operating

for features to function properly. These

systems may not operate if the battery is

discharged or disconnected.

To obtain the source code under GPL, LGPL,

MPL, and other open source licenses, that is

contained in this product, please visit

https://opensource.lge.com. In addition to

the source code, all referred license terms,

warranty disclaimers, and copyright notices

are available for download. This offer is valid

for a period of three years after our last

shipment of this product. This offer is valid

to anyone in receipt of this information.

Add-on Electrical Equipment

The OnStar system is integrated into the

electrical architecture of the vehicle. Do not

add any electrical equipment. See Add-On

Electrical Equipment 0 328. Added electrical

equipment may interfere with the operation

of the OnStar system and cause it to not

operate.

*Provided through LG Electronics Inc., who is

solely responsible for provisions of related

OSS compliance.

Privacy

The complete OnStar Privacy Statement may

be found at www.onstar.com (U.S.),

or www.onstar.ca (Canada). We recommend

that you review it. If you have any

questions, call 1-888-4ONSTAR

(1-888-466-7827) or press Q to speak with

an Advisor. Users of wireless

communications are cautioned that the

privacy of any information sent via wireless

cellular communications cannot be assured.

Third parties may unlawfully intercept or

access transmissions and private

Vehicle Software Updates

OnStar or GM may remotely deliver

software updates or changes to the vehicle

without further notice or consent. These

updates or changes may enhance or

maintain safety, security, or the operation

of the vehicle or the vehicle systems.

Software updates or changes may affect or

erase data or settings that are stored in the

vehicle, such as saved navigation

destinations or pre-set radio stations.

Neither OnStar nor GM is responsible for

any affected or erased data or settings.

communications without consent.

OnStar -> OnStar Additional Information for Your Chevrolet Silverado 1500 Light Truck 2023

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