Get Customer Assistance -> In California (U.S. Only) Guide for Ford Ecosport SUV 2020

Customer Assistance

2. If your inquiry or concern remains

IN CALIFORNIA (U.S. ONLY)

California Civil Code Section 1793.2(d)

requires that, if a manufacturer or its

representative is unable to repair a motor

vehicle to conform to the vehicle’s

unresolved, contact the Sales Manager,

Service Manager or Customer Relations

Manager.

3. If you require assistance or clarification

on Ford Motor Company policies,

please contact the Ford Customer

Relationship Center.

In order to help us serve you better, please

have the following information available

when contacting a Customer Relationship

Center:

applicable express warranty after a

reasonable number of attempts, the

manufacturer shall be required to either

replace the vehicle with one substantially

identical or repurchase the vehicle and

reimburse the buyer in an amount equal to

the actual price paid or payable by the

consumer (less a reasonable allowance

for consumer use). The consumer has the

right to choose whether to receive a refund

or replacement vehicle.

•

Vehicle Identification Number.

Your telephone number (home and

business).

•

The name of the authorized dealer and

city where located.

The vehicle’s current odometer reading.

California Civil Code Section 1793.22(b)

presumes that the manufacturer has had

a reasonable number of attempts to

conform the vehicle to its applicable

express warranties if, within the first 18

months of ownership of a new vehicle or

the first 18,000 mi (29,000 km), whichever

occurs first:

In some states within the United States,

you must directly notify Ford in writing

before pursuing remedies under your

state's warranty laws, and Ford is also

allowed a final repair attempt.

Additionally, in some states within the

United States, a consumer has the option

of submitting a warranty dispute to the

BBB Auto Line before taking action under

the Magnuson-Moss Warranty Act, or to

the extent allowed by state law, before

pursuing replacement or repurchase

remedies provided by certain state laws.

This dispute handling procedure is not

required prior to enforcing state created

rights or other rights which are independent

of the Magnuson-Moss Warranty Act or

state replacement or repurchase laws.

1. Two or more repair attempts are made

on the same non-conformity likely to

cause death or serious bodily injury OR

2. Four or more repair attempts are made

on the same nonconformity (a defect

or condition that substantially impairs

the use, value or safety of the vehicle)

3. The vehicle is out of service for repair

of nonconformities for a total of more

than 30 calendar days (not necessarily

all at one time).

In the case of 1 or 2 above, the consumer

must also notify the manufacturer of the

need for the repair of the nonconformity

at the following address:

Ford Motor Company

16800 Executive Plaza Drive

Mail Drop 3NE-B

Dearborn, MI 48126

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Customer Assistance

You are required to submit your warranty

Disputes submitted to the BBB AUTO LINE

program are usually decided within forty

days after you file your claim with the BBB.

You are not bound by the decision, and

may reject the decision and proceed to

court where all findings of the BBB Auto

Line dispute, and decision, are admissible

in the court action. Should you choose to

accept the BBB AUTO LINE decision, Ford

is then bound by the decision, and must

comply with the decision within 30 days

of receipt of your acceptance letter.

BBB AUTO LINE Application: Using the

information provided below, please call or

write to request a program application.

You will be asked for your name and

address, general information about your

new vehicle, information about your

warranty concerns, and any steps you have

already taken to try to resolve them. A

Customer Claim Form will be mailed that

will need to be completed, signed and

returned to the BBB along with proof of

ownership. Upon receipt, the BBB will

review the claim for eligibility under the

Program Summary Guidelines.

dispute to BBB AUTO LINE before asserting

in court any rights or remedies conferred

by California Civil Code Section 1793.22(b).

You are also required to use BBB AUTO

LINE before exercising rights or seeking

remedies created by the Federal

Magnuson-Moss Warranty Act, 15 U.S.C.

sec. 2301 et seq. If you choose to seek

redress by pursuing rights and remedies

not created by California Civil Code Section

1793.22(b) or the Magnuson-Moss

Warranty Act, resort to BBB AUTO LINE is

not required by those statutes.

THE BETTER BUSINESS

BUREAU (BBB) AUTO LINE

PROGRAM (U.S. ONLY)

Your satisfaction is important to Ford

Motor Company and to your dealer. If a

warranty concern has not been resolved

using the three-step procedure outlined

earlier in this chapter in the Getting the

Services you need section, you may be

eligible to participate in the BBB AUTO

LINE program.

You can get more information by

calling BBB AUTO LINE at

The BBB AUTO LINE program consists of

two parts – mediation and arbitration.

During mediation, a representative of the

BBB will contact both you and Ford Motor

Company to explore options for settlement

of the claim. If an agreement is not reached

during mediation or you do not want to

participate in mediation, and if your claim

is eligible, you may participate in the

arbitration process. An arbitration hearing

will be scheduled so that you can present

your case in an informal setting before an

impartial person. The arbitrator will

1-800-955-5100, or writing to:

BBB AUTO LINE

3033 Wilson Boulevard, Suite 600

Arlington, Virginia 22201

BBB AUTO LINE applications can also be

requested by calling the Ford Motor

Company Customer Relationship Center

at 1-800-392-3673.

For additional information refer to the

Better Business Bureau website.

Note: Ford Motor Company reserves the

right to change eligibility limitations, modify

procedures, or to discontinue this process

at any time without notice and without

obligation.

consider the testimony provided and make

a decision after the hearing.

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Customer Assistance -> In California (U.S. Only) for Your Ford Ecosport SUV 2020

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