Get SYNC? Guide for Ford Ecosport SUV 2020

SYNC™

Driving Restrictions

GENERAL INFORMATION

SYNC is an in-vehicle communications

system that works with your Bluetooth

enabled cellular phone and portable media

player. This allows you to:

For your safety, certain features are

speed-dependent and restricted when your

vehicle is traveling over 3.1 mph (5 km/h).

Safety Information

•

Make and receive calls.

Access and play music from your

portable music player.

WARNING: Driving while

distracted can result in loss of vehicle

control, crash and injury. We strongly

recommend that you use extreme

caution when using any device that may

take your focus off the road. Your

primary responsibility is the safe

operation of your vehicle. We

•

Use 911 Assist or Emergency Assistance

and applications via SYNC AppLink.^*

•

Access phonebook contacts and music

using voice commands.

Stream music from your connected

phone.

recommend against the use of any

hand-held device while driving and

encourage the use of voice-operated

systems when possible. Make sure you

are aware of all applicable local laws

that may affect the use of electronic

devices while driving.

•

Text message.

Use the advanced voice recognition

system.

•

Charge your USB device (if your device

supports this).

^*These features are not available in all

markets and may require activation.

Available AppLink enabled apps vary by

market.

When using SYNC:

•

Do not operate playing devices if the

power cords or cables are broken, split

or damaged. Place cords and cables

out of the way, so they do not interfere

with the operation of pedals, seats,

compartments or safe driving abilities.

Make sure that you review your device's

manual before using it with SYNC.

Support

SYNC support is available at your regional

•

Do not leave playing devices in your

vehicle during extreme conditions as it

could cause them damage. See your

device's manual for further information.

Ford website. See SYNC™

Troubleshooting (page 310).

SYNC Owner Account

Why do I need a SYNC owner account?

Do not attempt to service or repair the

system. See an authorized dealer.

•

Essential for keeping up with the latest

software downloads available for

SYNC.

Privacy Information

When a cellular phone is connected to

SYNC, the system creates a profile within

your vehicle that is linked to that cellular

phone. This profile is created in order to

offer you more cellular features and to

operate more efficiently. Among other

•

Access to customer support for any

questions you may have.

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SYNC™

things, this profile may contain data about

court order, or where required by law

enforcement, other government

authorities, or other third parties acting

with lawful authority. Other parties may

seek to access the information

your cellular phone book, text messages

(read and unread), and call history,

including history of calls when your cellular

phone was not connected to the system.

In addition, if you connect a media device,

the system creates and retains an index of

supported media content. The system also

records a short development log of

approximately 10 minutes of all recent

system activity. The log profile and other

system data may be used to improve the

system and help diagnose any problems

that may occur.

independently of Ford Motor Company and

Ford of Canada. For further privacy

information, see the section on 911 Assist.

See SYNC™Applications and Services

(page 306).

USING VOICE RECOGNITION

This system helps you control many

features using voice commands. This

allows you to keep your hands on the

wheel and focus on what is around you.

The cellular profile, media device index,

and development log will remain in the

vehicle unless you delete them and are

generally accessible only in the vehicle

when you connect the cellular phone or

media player. If you no longer plan to use

the system or the vehicle, we recommend

you perform a Master Reset to erase all

stored information.

Initiating a Voice Session

Press the voice button. A list of

available voice commands

appears in the display.

No one can access system data without

special equipment and access to the

vehicle's SYNC module. Ford Motor

Company and Ford of Canada will not

access the system data for any purpose

other than as described absent consent, a

Global Voice Commands

These voice commands are always

available. You can say them at any time.

Global voice commands

Help

Gives you available commands you can use

on the current screen.

List of Commands

Cancel

Gives you a list of possible voice

commands.

This command ends the voice session. You

can also cancel a session by pressing seek

up, seek down, or holding the voice button

for two or more seconds.

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SYNC™

Helpful Hints

System Interaction and Feedback

•

Make sure the interior of your vehicle is

as quiet as possible. Wind noise from

open windows and road vibrations may

prevent the system from correctly

recognizing spoken commands.

The system provides feedback through

audible tones, prompts, questions and

spoken confirmations depending on the

situation and the chosen level of

interaction. You can customize the voice

recognition system to provide more or less

instruction and feedback.

•

Before giving a voice command, wait

for the system announcement to finish,

followed by a single tone. Any

The default setting is to a higher level of

interaction in order to help you learn to use

the system. You can change these settings

at any time.

command spoken before this does not

register with the system.

•

Speak naturally, without long pauses

between words.

Adjusting the Interaction Level

You can interrupt the system at any

time while it is speaking by pressing the

voice button. You can cancel a voice

session by pressing and holding the

voice button.

Press the voice button. When

prompted, say:

Voice Command

Voice Settings

Action and Description

Then either of the following:

Interaction Mode Standard

Provides more detailed interaction and

guidance. (Recommended for first time

users.)

Interaction Mode Advanced

Provides less audible interaction and guid-

ance.

Phone Confirmation

Using phone confirmations the system

asks you to verify before placing any calls.

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SYNC™

To adjust this setting press the voice button, when prompted say:

Voice Command

Action and Description

Voice Settings

Then any of the following:

Phone Confirmation Off

When enabled, this feature will prompt you

to confirm any voice initiated call command

prior to the call being placed.

Phone Confirmation On

The system will make a best guess; you

may still occasionally be asked to confirm

settings.

Note: Make sure to switch on the ignition

and the radio. Shift the transmission into

park (P) for automatic transmission or first

gear for manual transmission.

USING SYNC™ WITH YOUR

PHONE

Using the Audio System

Note: To scroll through the menus, press

the up and down arrows on your audio

system.

1. Make sure to switch on your phone's

Bluetooth feature before starting the

search. See your device's manual if

necessary.

Hands-free calling is one of the main

features of SYNC. While the system

supports a variety of features, many are

dependent on your cellular phone's

functionality. At a minimum, most cellular

phones with Bluetooth wireless technology

support the following functions:

•

Answering an incoming call.

Ending a call.

Dialing a number.

Redialing.

Call waiting notification.

Caller ID.

2. Press the Settings button.

3. Select Bluetooth from the menu.

4. Press the OK button.

5. Select the option to add. This starts

the pairing process.

Other features, such as text messaging

using Bluetooth and automatic phonebook

download, are phone-dependent features.

6. When a message to begin pairing

appears in the audio display, search for

SYNC on your device.

Depending on your phone's capability and

your market, the system may prompt you

with questions, such as setting the current

phone as the primary phone and

Pairing a Phone

Wirelessly pairing your phone with SYNC

allows you to make and receive hands-free

calls.

downloading your phonebook.

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SYNC™

Using Voice Commands

Accessing Features through the

Phone Menu

Make sure to switch on your

phone's Bluetooth feature

before starting the search. See

your device's manual if necessary.

You can access your call history,

phonebook, sent text messages, as well

as access phone and system settings.

1. Press the PHONE button to enter the

Press the voice button and when

prompted say:

phone menu.

2. Scroll through the menu to view

contacts, text messages, and the

phone dialer.

Voice Command

Action and Descrip-

tion

Pair Phone

Follow the instruc-

tions on the audio

display.

SYNC™ APPLICATIONS AND

SERVICES

•

911 Assist: Can alert 911 in the event of

Phone Voice Commands

an emergency.

Press the voice button. You can

•

SYNC AppLink: Allows you to connect

to and use certain applications (if your

phone is compatible).

do things like place a phone call

and access text messages.

When prompted, say a command. See the

following table for examples of

commands.

These features may require activation.

Available AppLink enabled apps vary by

market.

Voice Command

___ List of Commands

Help

911 Assist

WARNING: Unless the 911 Assist

setting is set on before a crash, the

system will not dial for help which could

delay response time, potentially

increasing the risk of serious injury or

death after a crash.

Call ___

Dial ___

Text Messages

WARNING: Do not wait for 911

Assist to make an emergency call if you

can do it yourself. Dial emergency

services immediately to avoid delayed

response time which could increase the

risk of serious injury or death after a

crash. If you do not hear 911 Assist within

five seconds of the crash, the system or

phone may be damaged or

__ is a dynamic listing, meaning that it

could be the name of anything, such as a

contact or phone number.

Phone Controls

Use the phone buttons on your steering

wheel to answer, reject, or hang up a call.

non-functional.

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SYNC™

Setting 911 Assist On or Off

Press the Settings button then select:

WARNING: Always place your

phone in a secure location in your vehicle

so it does not become a projectile or get

damaged in a crash. Failure to do so may

cause serious injury to someone or

damage the phone which could prevent

911 Assist from working properly.

Menu

Action and Description

Item

911 Assist Select the desired option, on

or off.

To make sure that 911 Assist works

properly:

Note: The SYNC 911 Assist feature must be

set on before the incident.

•

SYNC must be powered and working

properly at the time of the incident and

throughout feature activation and use.

Note: The SYNC 911 Assist feature only

operates in the U.S., Canada or in a territory

in which 911 is the emergency number.

Note: Before setting this feature on, make

sure that you read the 911 Assist Privacy

Notice later in this section for important

information.

Note: If any user switches 911 Assist to on

or off, that setting applies for all paired

phones. If 911 Assist is switched off, either

a voice message plays or a display message

or an icon comes on when your vehicle is

started and after a previously paired phone

connects.

Note: Every phone operates differently.

While SYNC 911 Assist works with most

cellular phones, some may have trouble

using this feature.

If a crash deploys an airbag (excluding

knee airbags and rear inflatable safety

belts [if equipped]) or activates the fuel

pump shut-off, your SYNC-equipped

vehicle may be able to contact emergency

services by dialing 911 through a paired and

connected Bluetooth-enabled phone.

See SYNC™ (page 302). Important

information about airbag deployment is in

this chapter.

•

The 911 Assist feature must be set on

before the incident.

You must pair and connect a Bluetooth

enabled and compatible cell phone to

SYNC.

•

A connected Bluetooth enabled phone

must have the ability to make and

maintain an outgoing call at the time

of the incident.

•

A connected Bluetooth enabled phone

must have adequate network coverage,

battery power and signal strength.

The vehicle must have battery power

and be located in the U.S., Canada or

in a territory in which 911 is the

emergency number.

In the Event of a Crash

Not all crashes deploy an airbag or activate

the fuel pump shut-off (the triggers for 911

Assist). If a connected cell phone sustains

damage or loses its connection to SYNC

during a crash, SYNC searches for and tries

to connect to a previously paired cell

phone; SYNC then attempts to call the

emergency services.

See Roadside Emergencies (page 190).

Important information about the fuel pump

shut-off is in this chapter.

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SYNC™

Before making the call:

SYNC Mobile Apps

•

SYNC provides a short window of time

(about 10 seconds) to cancel the call.

If you fail to cancel the call, SYNC

attempts to dial 911.

The system enables voice and steering

wheel control of SYNC AppLink enabled

smartphone apps. When an app is running

through AppLink, you can control main

features of the app through voice

•

SYNC says the following, or a similar

message: "SYNC will attempt to call

911, to cancel the call, press Cancel on

your screen or press and hold the

phone button on your steering wheel".

commands and steering wheel controls.

Note: You must pair and connect your

smartphone to SYNC to access AppLink.

Note: Android users need to connect the

If you do not cancel the call, and SYNC

makes a successful call, a pre-recorded

message plays for the 911 operator, and

then the occupant(s) in your vehicle are

able to talk with the operator. Be prepared

to provide your name, phone number and

location immediately, because not all 911

systems are capable of receiving this

information electronically.

phone to SYNC using Bluetooth.

Note: For information on available apps,

supported smartphone devices and

troubleshooting tips please visit the Ford

website

Note: Availability of SYNC AppLink enabled

Apps will vary by region.

Note: Make sure you have an active account

for the app that you have downloaded.

Some apps work automatically with no

setup. Other apps want you to configure

your personal settings and personalize your

experience by creating stations or favorites.

We recommend you do this at home or

outside of your vehicle.

911 Assist May Not Work If

•

Your cellular phone or 911 Assist

hardware sustains damage in a crash.

The vehicle's battery or the SYNC

system has no power.

The phone(s) thrown from your vehicle

are the ones paired and connected to

the system.

To Access Using the SYNC Menu

Press the Mobile Apps button to access

911 Assist Privacy Notice

the menu on-screen. Then select:

When you switch on 911 Assist, it may

disclose to emergency services that your

vehicle has been in a crash involving the

deployment of an airbag or activation of

the fuel pump shut-off. Certain versions or

updates to 911 Assist may also be capable

of electronically or verbally disclosing to

911 operators your vehicle location or other

details about your vehicle or crash to assist

911 operators to provide the most

Menu

Item

Action and Description

Find

Scroll through the list of

available applications and

select a particular app.

Mobile

Apps

Note: If you cannot find a compatible SYNC

AppLink app, make sure the required app is

running on the mobile device.

appropriate emergency services. If you do

not want to disclose this information, do

not switch the feature on.

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SYNC™

To Access Using Voice Commands

Press the voice button, then when prompted say:

Voice Command

Action and Description

Mobile Applications

Say the name of the application after the tone.

The app should start. When an app is running through SYNC, you

can press the voice button and speak commands specific to the

app, for example "Play Playlist Road Trip".

List Applications

Find Applications

SYNC lists all of the currently available mobile apps.

Searches your connected mobile device for SYNC-compatible

mobile apps.

Help

Use this command to discover the available voice commands.

•

To allow your vehicle to provide

location information, including: GPS

and speed.

App Permissions

App permissions are organized by groups.

You can grant these group permissions

individually. You can change a permission

group status any time when not driving, by

using the settings menu.

When you launch an app using SYNC, the

system may ask you to grant certain

permissions, for example:

To allow the app to send push

notifications using the vehicle display

and voice capabilities while running in

a background state. Push notifications

may be particularly useful for news or

location based apps.

Note: You only need to grant permissions

the first time you use an app with SYNC.

•

To allow your vehicle to provide vehicle

information to the app such as, but not

limited to: Fuel level, fuel economy, fuel

consumption, engine speed, rain

sensor, odometer, VIN, external

Note: Ford is not responsible or liable for

any damages or loss of privacy relating to

usage of an app, or dissemination of any

vehicle data that you approve Ford to

provide to an app.

temperature, gear position, tire

pressure, and head lamp status.

Enabling SYNC Mobile Apps

•

To allow your vehicle to provide driving

characteristic information such as, but

not limited to: MyKey, seat belt status,

engine revolutions per minute, gear

position, braking events, steering wheel

angle, and accelerator pedal position.

In order to enable mobile apps, SYNC

requires user consent to send and receive

app authorization information and updates

using the data plan associated with the

connected device.

Data is sent to Ford in the United States

through the connected device. The

information is encrypted and includes your

VIN, SYNC module number, anonymous

usage statistics and debugging

information. Updates may take place.

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SYNC™

Note: You must enable mobile apps for

each connected device the first time you

select a mobile app using the system.

Command

___ List of Commands

Help

Note: Standard data rates apply. Ford is

not responsible for any additional charges

you may receive from your service provider,

when your vehicle sends or receives data

through the connected device. This includes

any additional charges incurred due to

driving in areas when roaming out of a home

network.

Pause

Play

Next Track

Previous Track

AM ___

USING SYNC™ WITH YOUR

MEDIA PLAYER

FM ___

SYNC supports digital media sources

including: iPod, Bluetooth devices, and

most USB drives. SYNC also supports

audio formats, such as MP3, WMA, WAV

and ACC.

CD Player

Sirius Channel ___

USB

Bluetooth Audio

Media Sources

The AUX or MEDIA button allows you to

__ is a dynamic listing, meaning that it

could be the name of anything, such as an

artist, station, or media source.

view and select available media sources.

Press the AUX or MEDIA button to view

your sources. Use the directional arrows

and OK button to select your source. You

can also use the steering wheel audio

controls.

SYNC™ TROUBLESHOOTING

Your SYNC system is easy to use. However,

should questions arise, see the tables

below.

Audio Voice Commands

Press the voice button. You can

do things like play a specific song

or album, skip to the next song,

or tune to a radio station. When prompted,

say a command. See the following table

for example commands. Not all

commands may be available on your

vehicle.

Use your regional Ford website at any time

to check your phone's compatibility,

register your account and set preferences

as well as access a customer

representative via an online chat (during

certain hours).

Market

Website(s)

North America

www.SYNCMyRide.com

www.SYNCMyRide.ca

www.sync-

maroute.ca

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SYNC™

Phone issues

Issue

Possible cause(s)

Possible solution(s)

The audio control settings Review your phone's manual

There is excessive back-

ground noise during a phone

call.

on your phone may be

affecting SYNC perform-

ance.

about audio adjustments.

Try turning off the device,

resetting the device,

During a call, I can hear the

other person but they

cannot hear me.

This may be a possible

phone malfunction.

removing the device's

battery, then trying again.

Go to the website to review

your phone's compatibility.

This is a phone-dependent

feature.

Try turning off the device,

resetting the device or

removing the device's

battery, then trying again.

SYNC is not able to down-

load my phonebook.

Try pushing your phonebook

contacts to SYNC by using

the Add Contacts feature.

This may be a possible

phone malfunction.

Use the SYNCmyphone

feature available on the

website.

Try pushing your phonebook

contacts to SYNC by using

the Add Contacts feature.

If the missing contacts are

stored on your SIM card, try

moving them to the device

memory.

The system says Phonebook

Downloaded but the

This may be a limitation on

your phone's capability.

phonebook in SYNC is

empty or missing contacts.

Remove any pictures or

special ring tones associ-

ated with the missing

contact.

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SYNC™

Phone issues

Issue

Possible cause(s)

Possible solution(s)

Depending upon your phone,

you may have to grant SYNC

permission to access your

phonebook contacts. Make

sure to confirm when

prompted by your phone

during the phonebook

download.

Go to the website to review

your phone's compatibility.

Try turning off the device,

resetting the device or

removing the device's

battery, then trying again.

This is a phone-dependent

feature.

Try deleting your device

from SYNC, deleting SYNC

from your device and trying

again.

I am having trouble

connecting my phone to

SYNC.

Check the security and auto

accept and prompt always

settings relative to the SYNC

Bluetooth connection on

your phone.

This may be a possible

phone malfunction.

Update your device's firm-

ware.

Turn off the Auto phone-

book download setting.

This is a phone-dependent Go to the website to review

feature.

your phone's compatibility.

Text messaging is not

working on SYNC.

Try turning off the device,

resetting the device or

removing the device's

battery, then trying again.

This may be a possible

phone malfunction.

I cannot return to the Phone

menu when selecting a

contact.

You are on the Select a

Character screen.

Press the Phone button to

return to the Phone menu.

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SYNC™

USB and media issues

Possible cause(s)

Issue

Possible solution(s)

Try turning off the device,

resetting the device,

removing the device's

battery, then trying again.

Make sure you are using the

manufacturer's cable.

I am having trouble

This may be a possible

device malfunction.

Make sure you insert the

USB cable correctly into the

device and the USB port.

connecting my device.

Make sure that the device

does not have an auto-

install program or active

security settings.

Make sure you are not

leaving the device in your

vehicle during very hot or

cold temperatures.

SYNC does not recognize

my device when I turn on the This is a device limitation.

car.

Review the device compatib-

ility chart on the SYNC

website to confirm your

phone supports the

Bluetooth audio streaming

function.

This is a phone-dependent

feature.

Bluetooth audio does not

stream.

Make sure you correctly

connect the device to SYNC,

and that you have pressed

play on your device.

The device is not connected.

Your music files may not

SYNC does not recognize

music that is on my device.

contain the correct artist,

song title, album or genre

information.

Make sure that all song

details are populated.

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SYNC™

USB and media issues

Possible cause(s)

Issue

Possible solution(s)

The file may be corrupted.

Some devices require you to

change the USB settings

from mass storage to MTP

class.

The song may have copy-

right protection, which does

not allow it to play.

Switch radio bands and

return to Sirius or switch the

feature off. You can then

change the Sirius station

using the directional

buttons.

I cannot change the Sirius

station.

Sirius Replay is active.

Voice command issues

Possible cause(s)

Issue

Possible solution(s)

Review the phone voice

commands and the media

voice commands at the

beginning of their respective

sections.

You may be using the wrong

voice commands.

SYNC does not understand

what I am saying.

After pressing the voice icon,

wait until after the tone

sounds and Listening

You may be speaking too

soon or at the wrong time.

appears before saying a

command. Any command

spoken before this does not

register with the system.

Review the media voice

commands at the beginning

of the media section.

You may be using the wrong

voice commands.

Say the song or artist

exactly as listed. If you say

"Play Artist Prince", the

SYNC does not understand

the name of a song or artist.

You may be saying the

name differently than the system does not play music

way you saved it.

by Prince and the Revolution

or Prince and the New

Power Generation.

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SYNC™

Voice command issues

Possible cause(s)

Issue

Possible solution(s)

Make sure you are saying the

complete title, such as

"California remix featuring

Jennifer Nettles".

If the song titles are in all

CAPS, you have to spell

them. LOLA requires you to

say "L-O-L-A".

The system may not be

reading the name the same

way you are saying it.

Do not use special charac-

ters in the title. The system

does not recognize them.

Review the Phone voice

commands at the beginning

of the phone section.

Make sure you are saying the

contacts exactly as they are

listed. For example, if you

save a contact as Joe

Wilson, say "Call Joe

Wilson".

You may be using the wrong

voice commands.

SYNC does not understand

or is calling the wrong

contact when I want to

make a call.

Using the SYNC phone

menu, open the phonebook

and scroll to the name

SYNC is having trouble

understanding. SYNC will

read the name to you, giving

you some idea of the

pronunciation SYNC is

expecting.

You may be saying the

name differently than the

way you saved it.

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SYNC™

Voice command issues

Possible cause(s)

Issue

Possible solution(s)

The system works better if

you list full names, such as

"Joe Wilson" rather than

"Joe".

The system may not be

reading the name the same

way you are saying it.

Contacts in your phonebook Do not use special charac-

may be very short and ters, such as 123 or ICE, as

similar, or they may contain the system does not recog-

special characters.

nize them.

If a contact is in CAPS, you

have to spell it. JAKE

requires you to say "Call J-

A-K-E".

Your phonebook contacts

may be in CAPS.

AppLink issues

Issue

Possible cause(s)

Possible solution(s)

Ensure you have a compat-

ible smartphone; an Android

with OS 2.3 or higher or an

iPhone 3GS or newer with

iOS 5.0 or higher. Addition-

ally, ensure your phone is

paired and connected to

SYNC in order to find

AppLink Mobile Applica-

tions: When I select "Find An AppLink capable phone

New Apps," SYNC does not is not connected to SYNC.

find any applications.

AppLink-capable apps on

your device. iPhone users

must also connect to

SYNC's USB port with an

Apple USB cable.

Ensure you have down-

loaded and installed the

latest version of the app

AppLink-enabled apps are

My phone is connected, but

not installed and running on from your phone's app store.

I still cannot find any apps.

your mobile device.

Ensure the app is running on

your phone. Some apps

require you to register or

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SYNC™

AppLink issues

Issue

Possible cause(s)

Possible solution(s)

login on the app on the

phone before using them

with AppLink. Also, some

may have a "Ford SYNC"

setting, so check the app's

settings menu on the phone.

Closing and restarting apps

may help SYNC find the

application if you cannot

discover it inside the vehicle.

On an Android device, if

apps have an "Exit' or 'Quit'

option, select that then

restart the app. If the app

does not have that option,

you can also manually

"Force Close" the app by

going to the phone's settings

menu, selecting 'Apps.' then

finding the particular app

and choosing 'Force stop.'

Don't forget to restart the

app afterwards, then select

"Find New Apps" on SYNC.

Sometime apps do not

My phone is connected, my properly close and re-open

app(s) are running, but I still their connection to SYNC,

cannot find any apps.

over ignition cycles, for

example.

On an iPhone with iOS7+, to

force close an app, double

tab the home button then

swipe up on the app to close

it. Tab the home button

again, then select the app

again to restart it. After a

few seconds, the app should

then appear in SYNC's

Mobile App's Menu.

My Android phone is

connected, my app(s) are

running, I restarted them,

but I still cannot find any

apps.

There is a Bluetooth bug on Reset the Bluetooth on your

some older versions of the phone by turning it off and

Android operating system then turning Bluetooth back

that may cause apps that on. If you are in your vehicle,

were found on your previous

SYNC should be able to

vehicle drive to not be found automatically re-connect to

again if you have not turned your phone if you press the

off Bluetooth.

"Phone" button.

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SYNC™

AppLink issues

Issue

Possible cause(s)

Possible solution(s)

Unplug the USB cable from

the phone, wait a moment,

and plug the USB cable

back in to the phone. After a

few seconds, the app should

appear in SYNC's Mobile

Apps Menu. If not, "Force

Close" the application and

restart it.

My iPhone phone is

connected, my app is

running, I restarted the app

but I still cannot find it on

SYNC.

The USB connection to

SYNC may need to be reset.

Try increasing the Bluetooth

volume of the device by

using the device's volume

control buttons which are

most often found on the

side of the device.

I have an Android phone. I

found and started my media

app on SYNC, but there is no

sound or the sound is very

low.

The bluetooth volume on

the phone may be low.

Some Android devices have Force close or uninstall the

a limited number of apps you do not want SYNC

bluetooth ports apps can to find. If the app has a "Ford

I can only see some of the use to connect. If you have SYNC" setting, disable that

AppLink apps running on my more AppLink apps on your setting in the app's settings

phone listed in SYNC's

Mobile Apps Menu.

phone than the number of

available Bluetooth ports,

you will not see all of your

apps listed in SYNC's mobile

apps menu.

menu on the phone.

SYNC System Reset

The SYNC system in your vehicle has System Reset feature that can be performed if

the function of a SYNC feature is lost. This reset is intended to restore functionality and

will not erase any information previously stored in the system (Such as paired devices,

phonebook, call history, text messages, or user settings). To perform a System Reset,

press and hold the Seek Up (>>) button while pressing and holding the Radio Power

button. Release both buttons after 2-3 seconds. Please allow a few minutes for the

reset to complete. After a few minutes has passed you can resume using the SYNC

system.

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SYNC? for Your Ford Ecosport SUV 2020

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