2020 Ford Ecosport SUV SYNC? 3 User Manual

MY CAR USER MANUAL

SYNC? 3 for Your Ford Ecosport SUV 2020

SYNC™ 3  
Getting to Know Your System  
GENERAL INFORMATION  
The SYNC 3 system allows you to interact  
with a variety of features using the  
touchscreen and voice commands. By  
integrating with your Bluetooth-enabled  
phone, the touchscreen provides easy  
interaction with audio, multimedia, climate  
control, navigation, and your phone's SYNC  
AppLink.  
WARNING: Driving while  
distracted can result in loss of vehicle  
control, crash and injury. We strongly  
recommend that you use extreme  
caution when using any device that may  
take your focus off the road. Your  
primary responsibility is the safe  
operation of your vehicle. We  
Using the Touchscreen  
recommend against the use of any  
hand-held device while driving and  
encourage the use of voice-operated  
systems when possible. Make sure you  
are aware of all applicable local laws  
that may affect the use of electronic  
devices while driving.  
To operate the touchscreen, you can  
simply touch the item or option that you  
want to select. The button highlights when  
you select it.  
The SYNC 3 layout allows you to quickly  
select the feature you wish to use.  
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SYNC™ 3  
Item  
Menu Item  
Action and Description  
A
Status Bar  
This bar displays icons and messages pertaining to current  
system activities including climate settings, voice  
commands and phone functions such as text messages.  
B
C
Home  
Clock  
This button is available on the main screens. Pressing it  
takes you to the home screen view.  
This shows the current time. You can set the clock manually  
or have it controlled by the vehicle's GPS location. See  
Settings (page 355).  
D
E
Outside  
This displays the current outside temperature.  
Temperature  
Feature Bar  
You can touch any of the buttons on this bar to select a  
feature.  
The Status Bar  
The touchscreen allows you quick access  
to all of your comfort, navigation,  
communication and entertainment  
options. Using the status and feature bar  
you can quickly select the feature you want  
to use.  
Note: Your system is equipped with a  
feature that allows you to access and  
control audio features for 10 minutes after  
you switch the ignition off (and no doors  
open).  
Additional icons also display in the status  
bar depending on market, vehicle options  
and current operation. If a feature is not  
active, the icon does not display. Certain  
icons may move to the left or right  
depending on what options are active.  
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SYNC™ 3  
Callout  
Item  
Description  
A
Microphone Mute This icon displays when your phone's microphone is  
muted. A caller cannot hear you.  
B
C
Mute  
This icon displays when the audio system is muted.  
Download  
This icon displays when SYNC 3 has received a soft-  
ware update. Pressing the icon will show more details  
about the new software.  
D
E
Wi-Fi  
This icon displays when the system is connected to  
a Wi-Fi network.  
Wi-Fi in Range  
This icon displays when an available Wi-Fi network  
is within range.  
F
Roaming  
This icon displays when your cell phone is roaming.  
G
Text Message  
This icon displays when you receive a text message  
on your phone.  
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SYNC™ 3  
Callout  
Item  
Description  
H
I
911 Assist Off  
This icon displays when 911 Assist is set to off and  
your phone is connected to SYNC.  
Bluetooth Alert  
Bluetooth  
This icon displays when there is an active Bluetooth  
alert.  
J
This icon displays to show an active Bluetooth  
connection.  
Messages may also appear in the status  
bar to provide you with notifications. You  
can select the message to view the  
associated feature.  
Feature Bar  
Feature Bar Item  
Functions  
Audio  
Allows you to control the media playing in  
your vehicle. You can control all audio  
features including AM, FM and satellite  
radio and media streaming over a Bluetooth  
device or through a USB connection.  
Phone  
Allows you to make calls, receive calls, and  
access the phonebook of your connected  
device.  
Navigation  
Allows you to see your vehicle's location on  
a virtual road map, get driving directions to  
your destination and find points of interest  
along your route.  
(If equipped)  
Apps  
Connect and control SYNC 3 compatible  
apps running on your iPhone or Android  
device. Also, access built-in additional  
features such as SiriusXM Traffic and Travel  
Link (if equipped).  
Settings  
You can customize your system with  
various settings for the touchscreen display,  
feature preferences, and how you want to  
interact with your vehicle.  
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SYNC™ 3  
Cleaning the Touchscreen  
SEEK NEXT:  
•
While in radio mode, press to seek  
between memory presets or press and  
hold to fast seek.  
You can remove fingerprints with a dry,  
clean, soft cloth.  
If dirt or fingerprints are still on the screen,  
apply a small amount of alcohol to the  
cloth and try to clean it again.  
•
While in USB, Bluetooth Audio or CD  
mode, press to seek between songs or  
press and hold to fast seek.  
Note: Do not use detergent or any type of  
SEEK PREVIOUS:  
solvent to clean the touchscreen.  
•
While in radio mode, press to seek  
between memory presets or press and  
hold to fast seek.  
Note: Do not pour or spray alcohol onto the  
touchscreen.  
•
While in USB, Bluetooth Audio or CD  
mode, press to seek between songs or  
press and hold to fast seek.  
Using Voice Recognition  
Using voice commands allows you to keep  
your hands on the wheel and eyes on the  
road. The system provides feedback  
through audible tones, prompts, questions  
and spoken confirmations depending on  
the situation and the chosen level of  
interaction (voice settings).  
The system also asks short questions  
(confirmation prompts) when it is not sure  
of your request or when there are multiple  
possible responses to your request.  
When using voice commands, words and  
icons may appear in the status bar  
indicating the status of the voice command  
session. See Using Voice Recognition  
(page 327).  
PHONE ACCEPT: Press to answer a call  
or switch between calls.  
PHONE REJECT: Press to end a call or  
reject an incoming call.  
Note: On some models, SEEK NEXT may  
be combined with PHONE REJECT and  
SEEK PREVIOUS may be combined with  
PHONE ACCEPT.  
See Steering Wheel (page 71).  
Using Your Bezel Controls  
Depending on your vehicle and option  
package, you may also have these controls  
on your instrument panel:  
Using the Steering Wheel Controls  
•
Power or VOL: Press to switch the  
audio system on and off, or turn to  
adjust the volume.  
Depending on your vehicle and option  
package, you can use different controls on  
your steering wheel to interact with the  
touchscreen system in different ways.  
•
•
•
•
•
Sound Settings: Press to access the  
audio settings.  
Seek: Press to seek through radio  
VOL: Control the volume of audio output.  
stations or audio tracks.  
Voice: Press to start a voice session. Press  
again to stop the voice prompt and  
immediately begin speaking. Press and  
hold to end a voice session.  
Play or Pause: Press to either play or  
pause a track.  
Tune: Turn to manually tune radio  
stations.  
Display: Press to switch the display on  
or off.  
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SYNC™ 3  
•
Do not leave playing devices in your  
Safety Information  
vehicle during extreme conditions as it  
could cause them damage. See your  
device's user guide for further  
information.  
WARNING: Driving while  
distracted can result in loss of vehicle  
control, crash and injury. We strongly  
recommend that you use extreme  
caution when using any device that may  
take your focus off the road. Your  
primary responsibility is the safe  
operation of your vehicle. We  
•
For your safety, some SYNC 3 functions  
are speed-dependent. Their use is  
limited to when your vehicle is traveling  
at speeds under 3 mph (5 km/h). Make  
sure that you review your device's  
manual before using it with SYNC 3.  
recommend against the use of any  
hand-held device while driving and  
encourage the use of voice-operated  
systems when possible. Make sure you  
are aware of all applicable local laws  
that may affect the use of electronic  
devices while driving.  
Speed-restricted Features  
Some features of this system may be too  
difficult to use while your vehicle is moving  
so they are restricted from use unless your  
vehicle is stationary.  
•
Screens crowded with information,  
such as Point of Interest reviews and  
ratings, SiriusXM Traffic and Travel Link  
sports scores, movie times or ski  
conditions.  
•
•
Do not attempt to service or repair the  
system. Have an authorized dealer  
check your vehicle.  
Do not operate playing devices if the  
power cords or cables are broken, split  
or damaged. Place cords and cables  
out of the way, so they do not interfere  
with the operation of pedals, seats,  
compartments or safe driving abilities.  
•
•
Any action that requires you to use a  
keyboard is restricted, such as entering  
a navigation destination or editing  
information.  
All lists are limited so the user can view  
fewer entries (such as phone contacts  
or recent phone call entries).  
See the following table for more specific  
examples.  
Restricted features  
Pairing a Bluetooth phone.  
Cellular Phone  
Browsing of list entries is limited for phone contacts and  
recent phone calls.  
System Functionality  
Editing the keypad code.  
Enabling Valet Mode.  
Editing settings while the rear view camera or active park  
assist are active (If equipped).  
Wi-Fi  
Editing Wi-Fi settings.  
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SYNC™ 3  
Restricted features  
Editing the list of wireless networks.  
Connecting to a new Wi-Fi network.  
Viewing received text messages.  
Using the keyboard to enter a destination.  
Text Messages  
Navigation  
Adding or editing Navigation Favorites entries or Avoid  
Areas.  
•
•
FCC: LHJ-FANW  
IC: 2807E-FANW  
Creating an Owner Account  
Why do I need an owner account?  
Updating Your System  
You can choose to download the update  
onto a USB drive or use Wi-Fi to deliver  
automatic updates.  
•
•
•
Essential for keeping up with the latest  
software and connected features.  
Access to customer support for any  
questions you may have.  
Maintain account permissions.  
USB Updates  
To use the USB update you need to log  
into your owner account and visit the SYNC  
software update page.  
Visit the website to sign up and register.  
Website  
www.owner.ford.com  
www.syncmyride.ca  
www.syncmaroute.ca  
Website  
www.owner.ford.com  
www.syncmyride.ca  
www.syncmaroute.ca  
FordPass™ Connect(If Equipped)  
With a FordPass-equipped vehicle, you can  
use FordPass to track your vehicle’s  
location and remotely access vehicle  
features such as start, lock and unlock and  
vehicle status including fuel level and  
approximate mileage. You can also  
schedule specific times to remotely start  
your vehicle so it is ready to hit the road as  
soon as you are. FordPass is an optional  
feature on select vehicles. FordPass is  
available through a free download via the  
Apple App Store® or Google Play™.  
Message and data rates may apply.  
Services may be limited by mobile phone  
network coverage area.  
The website notifies you if an update is  
available. You can then select to download  
the update.  
You will need an empty USB drive. Please  
check the website for minimum  
requirements. Once you have inserted the  
USB drive into your computer, choose to  
start the download. Follow the instructions  
provided to download the files to the USB  
drive.  
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SYNC™ 3  
To install the update in your vehicle,  
You must also give the system permission  
to update automatically. Upon vehicle  
delivery, the System asks you if you would  
like to use the automatic update feature.  
If you agree to automatic updates, you can  
press OK to confirm. If this selection does  
not appear upon vehicle delivery you can  
access it through the General Settings.  
See Settings (page 355). You can also  
perform a master reset. See SYNC™ 3  
Troubleshooting (page 357).  
remove anything that is plugged in the USB  
ports on the media hub and plug in the  
USB drive containing the update. When  
the USB drive is plugged in, the installation  
should begin immediately. After a  
successful installation, the update is  
available the next time the vehicle is  
started.  
The installation of most files occurs in the  
background, and does not interrupt your  
use of the system. Navigation updates  
cannot be installed in the background,  
because the files are too large.  
If you would like to switch this feature  
on later, select:  
Menu Item  
Please refer to the website for any further  
actions.  
Settings  
Updating Over Wi-Fi  
To update your System over Wi-Fi your  
vehicle must be within the range of a Wi-Fi  
access point. Data rates may apply.  
Automatic  
System  
From this menu, you can  
enable automatic updates.  
If you have not done so  
already, the system  
Updates  
prompts you to set up a  
Wi-Fi connection when you  
enable this feature.  
To enable automatic updates using  
Wi-Fi, select:  
Menu Item  
When Wi-Fi and automatic updates are  
enabled, your system checks for software  
updates periodically. If a new version is  
available, it downloads at that time.  
Software downloads can take place for up  
to 30 minutes after you have switched your  
vehicle off. The updates do not interrupt  
the normal use of your SYNC 3 system. If  
a download does not complete for any  
reason, the download continues where it  
left off at the next Wi-Fi connected  
Settings  
Wi-fi & Hotspot  
System Wi-Fi  
Available  
Wi-Fi  
You can then select your  
Wi-Fi network. You may  
have to enter the security  
code if the network is  
secured. The system  
Networks  
opportunity. Upon activation of an update,  
a banner displays on the touchscreen  
indicating the system update. Select the  
icon to see more detail. This icon displays  
for two ignition cycles.  
confirms when it has  
connected to the network.  
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SYNC™ 3  
The cellular profile, media device index,  
To switch this feature off:  
Menu Item  
and diagnostic log remain in your vehicle  
unless you delete them and are generally  
accessible only in your vehicle when the  
cellular phone or media player is  
connected.  
Settings  
Automatic  
System  
In this menu selection, you  
If you sell or transfer your vehicle, we  
recommend you perform a Master Reset  
to erase all stored information. You can  
find more information about the Master  
Reset in General Settings. See Settings  
(page 355). System data cannot be  
accessed without special equipment and  
access to your vehicle's SYNC 3 module.  
Ford Motor Company and Ford of Canada  
do not access the system data for any  
purpose other than as described absent  
consent, a court order, or where required  
by law enforcement, other government  
authorities, or other third parties acting  
with lawful authority. Other parties may  
seek to access the information  
can change the selection  
for automatic updates to  
OFF.  
Updates  
Support  
The SYNC support team is available to  
help you with any questions you are not  
able to answer on your own.  
Monday-Saturday, 8:30am-8:00pm EST.  
Sunday, 10:30am-7:30pm EST.  
United States: 1-800-392-3673.  
Canada: 1-800-565-3673.  
Times are subject to change due to  
independently of Ford Motor Company and  
Ford of Canada.  
holidays.  
Privacy Information  
USING VOICE RECOGNITION  
When you connect a cellular phone to  
SYNC 3, the system creates a profile within  
your vehicle that links to that cellular  
phone. This profile helps in offering you  
more cellular features and operating more  
efficiently. Among other things, this profile  
may contain data about your cellular  
phone book, text messages (read and  
unread), and call history, including history  
of calls when your cell phone was not  
connected to the system. In addition, if you  
connect a media device, the system  
The SYNC 3 system allows you to use voice  
commands, to control features like audio  
and phone. By using voice commands, you  
can keep your hands on the wheel and your  
eyes on the road.  
You can access each feature controlled by  
SYNC 3 through a variety of commands.  
To activate the SYNC 3 voice  
commands push the voice  
button on the steering wheel and  
wait for the prompt.  
creates and retains an index of supported  
media content. The system also records a  
short diagnostic log of approximately 10  
minutes of all recent system activity. The  
log profile and other system data may be  
used to improve the system and help  
diagnose any problems that may occur.  
___ is a dynamic listing, meaning that it can  
be the name of anything, such as artist, the  
name of contact or number. The context  
and the description of the command tell  
you what to say for this dynamic option.  
There are some commands that work for  
every feature, these commands are:  
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SYNC™ 3  
Voice Command  
Main Menu  
Action and Description  
Brings you to the main menu.  
Go back  
Returns you to the previous screen.  
Ends the voice session.  
Cancel  
List of Commands  
Gives you a list of possible voice commands.  
___ List of Commands You can name any feature and the system gives a list of  
commands available for the feature. For example, you could  
say:  
Phone List of Commands  
Navigation List of Commands  
Next Page  
Previous Page  
Help  
You can use this command to view the next page of options on  
any screen where multiple pages of choices are given.  
You can use this command to view the previous page of options  
on any screen where multiple pages of choices are given.  
Gives you available commands you can use on the current  
screen.  
Audio Voice Commands  
Included here are some of the most  
popular commands for each SYNC 3  
feature.  
___ is a dynamic listing, meaning that for  
audio voice commands it can be the name  
of a Sirius channel or a channel number, a  
radio frequency number, or the name of a  
artist, album, song or a genre.  
To control the media features, press the voice button and when prompted, say:  
Voice command  
Description  
Sirius Channel ___  
*
You can say the Sirius channel name or number  
such as "Sirius channel 16".  
You can also turn to a Sirius channel by saying the channel's name, such as "The Pulse".  
AM ___  
Allows you to tune to a specific FM or AM  
frequency such as "88.7 FM" or "1580 AM".  
FM ___  
FM ___ HD ___  
*
Allows you to tune to a specific HD frequency  
such as “88.7 FM HD 1”.  
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SYNC™ 3  
Voice command  
Bluetooth Audio  
Description  
Allows you to listen to music on your Bluetooth-  
connected device.  
USB  
Allows you to listen to music on your USB  
connected device.  
Play Genre ___  
Play Playlist ___  
Play Artist ___  
Play Album ___  
Play Podcast ___  
Play Song ___  
For USB audio only, you can say the name of an  
artist, album, song or a genre to listen to that  
selection. Your system must finish indexing  
before this option is available. For example, you  
could say "Play artist, The Beatles" or "Play song,  
Penny Lane".  
Play Audiobook ___  
Browse ___  
For USB audio only, you can say the name of an  
artist, album, or a genre to browse by that selec-  
tion. Your system must finish indexing before this  
option is available. For example you can say  
"Browse The Beatles" or "Browse folk".  
* This option may not be available in all markets or may require a subscription.  
Phone Voice Commands  
Pairing a Phone  
You can use voice commands to connect  
your Bluetooth-enabled phone to the  
system.  
To pair your phone, press the voice button and when prompted, say:  
Voice command  
Description  
Pair Phone  
Follow the on-screen instructions to complete the pairing  
process. See Settings (page 355).  
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SYNC™ 3  
Making Calls  
___ is a dynamic listing, meaning that for  
phone voice commands it can be the name  
of the contact you wish to call or the digits  
you want to dial.  
Press the voice button and say a command similar to the following:  
Voice command  
Description  
Call ___  
Allows you to call a specific contact from your phonebook  
such as "Call Jenny".  
Call ___ at ___  
Dial ___  
Allows you to call a specific contact from your phonebook  
at a specific location such as "Call Jenny at Home".  
Allows you to dial a specific number such as “Dial 867-5309”.  
Please make sure that you are saying the  
contact name exactly as it appears in your  
contact list.  
Once you have provided the digits of the phone number, you can say the following  
commands:  
Voice Command  
Description  
<0-9>  
If the full number was not entered with the first command, you  
can continue saying the number.  
Dial  
Tells SYNC 3 to make the phone call.  
Delete  
Clear  
Tells SYNC 3 to erase the last block of digits stated.  
Tells SYNC 3 to erase the entire number.  
Text Message Voice Commands  
To access text message options, press the voice button and say:  
Voice command  
Description  
Listen to Message  
Listen to text message ___  
Reply to Message  
You can say the number of the message you  
would like to hear.  
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SYNC™ 3  
commands to set a destination or find a  
Navigation Voice Commands(If  
point of interest.  
Equipped)  
___ is a dynamic listing, meaning that for  
navigation voice commands it can be a POI  
category or an address.  
Setting a Destination  
You can use any of the following  
You can find an address, a point of interest (POI), or search for points of interest  
by category:  
Voice command  
Find an Address  
Find a ___  
Description  
Allows you to enter the address search functionality.  
State the name of the POI category you would like to search for  
such as "Find restaurants".  
Find POI  
Allows you to enter the POI search functionality.  
Find Intersection  
Allows you to enter the intersection search functionality.  
Destination Nearest State the name of the POI category you would like to search for  
___ nearby such as "Destination nearest restaurants".  
Destination Previous Allows you to see a list of your previous destinations.  
Destination  
Destination Home  
Allows you to route to your home address.  
In addition, you can say these commands when a route is active:  
Voice command  
Cancel Route  
Detour  
Description  
Cancels the current route.  
Allows you to select an alternate route.  
Repeats the last guidance prompt.  
Shows the current route.  
Repeat Instruction  
Show Route  
Where Am I  
Zoom in  
Provides current location.  
Allows you to zoom in on the map.  
Allows you to zoom out from the map.  
Zoom out  
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SYNC™ 3  
Mobile App Voice Commands (If Equipped)  
The following voice commands are always available:  
Voice command  
Description  
Mobile Apps  
SYNC 3 will prompt you to say the name of an app to start it on  
SYNC 3.  
List Mobile Apps  
Find Mobile Apps  
SYNC 3 will list all of the currently available Mobile Apps.  
SYNC 3 will search and connect to compatible app(s) running on  
your mobile device.  
There are also voice commands that you can use when app(s) are connected to  
SYNC 3:  
Voice command  
Description  
Say the name of an At any time, you can say the name of a mobile app to start the  
app mobile app on SYNC 3.  
Say the name of an SYNC 3 will list the available voice commands for the specified  
app, followed by  
help  
app if the app is running on SYNC 3.  
SiriusXM Traffic and Travel Link  
Voice Commands(If Equipped)  
SiriusXM Traffic and Travel Link may not  
be available in all markets. Activation and  
a subscription are required.  
You can say the following commands to access SiriusXM Traffic and Travel Link:  
Voice command  
Description  
Show Traffic  
Displays a list of traffic incidents.  
Show Weather Map Displays the current weather map.  
Show Fuel Prices  
Displays a list of fuel prices.  
Show 5 Day Fore-  
cast  
Displays the 5 day weather forecast.  
Help  
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SYNC™ 3  
Voice Settings Commands  
You can say the following commands to access the voice settings:  
Voice command  
Description  
Voice Settings  
Allows you to enter the voice settings functionality.  
Sets standard prompting with longer prompts.  
Interaction Mode  
Standard  
Interaction Mode  
Advanced  
Sets advanced prompting with shorter prompts.  
Phone Confirmation On Allows the system to confirm before making a phone call.  
Phone Confirmation Off The system does not confirm before placing a call.  
Voice Command Lists On The system displays a short list of available commands.  
Voice Command Lists Off The system does not display the list of commands.  
To disable this automatic fan speed  
You can use the volume control to adjust  
reduction feature during voice sessions,  
the volume of the system voice prompts.  
press and hold the climate control AC and  
While prompt is active, adjust the volume  
Recirculated air buttons simultaneously,  
control up or down to your desired setting.  
Note: Depending on the current climate  
control settings, the fan speed may  
release and then increase fan speed within  
2 seconds. To re-enable this feature, repeat  
the above sequence.  
automatically go down while issuing voice  
commands or while making and receiving  
phone calls via SYNC to reduce the amount  
of background noise in the vehicle. The fan  
speed will automatically return to normal  
operation once the voice session ends. Fan  
speed can also be adjusted normally during  
a voice session, simply press fan buttons (or  
turn fan knob) to increase or decrease fan  
speed to desired setting.  
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SYNC™ 3  
ENTERTAINMENT  
You can access these options using the  
touchscreen or voice commands.  
Message  
Message and description  
Sources  
A
B
C
Sources  
Press this button to select the source of  
Direct Tune  
media you want to listen to.  
Browse1  
D
Presets  
1If equipped.  
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SYNC™ 3  
Menu item  
AM  
FM  
USB  
The name of the USB that is plugged in displays here.  
Bluetooth Stereo  
Apps If you have SYNC 3 compatible apps on your connected smart phone, they  
display here as individual source selections.  
Once you have entered the station's  
call numbers, you can select:  
AM/FM Radio  
Tuning a Station  
Menu item  
Action and descrip-  
tion  
You can use the tune or seek controls on  
the radio bezel to select a station.  
Enter  
Press to begin  
playing the station  
you have entered.  
To tune a station using the  
touchscreen, select:  
Cancel  
Press to exit  
Menu item  
without changing  
the station.  
Direct Tune  
Presets  
A pop up appears, allowing you to type in  
the frequency of a station. You can only  
enter a valid station for the source you are  
currently listening to.  
To set a new preset, tune to the station  
and then press and hold one of the  
memory preset buttons. The audio mutes  
briefly while the system saves the station  
and then returns.  
You can press the backspace button to  
delete the previously entered number.  
There are two preset banks available for  
AM and three banks for FM. To access  
additional presets, tap the preset button.  
The indicator on the preset button shows  
which bank of presets you are currently  
viewing.  
SiriusXM® Satellite Radio (If  
Activated)  
Note: This feature may not be available in  
all markets and requires an active  
subscription.  
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SYNC™ 3  
For more information on extended  
subscription terms (a service fee is  
required), the online media player and a  
list of SiriusXM satellite radio channels,  
and other features, please visit  
www.siriusxm.com in the United States,  
www.siriusxm.ca in Canada, or call  
SiriusXM at 1-888-539-7474.  
SiriusXM satellite radio is a  
Note: SiriusXM reserves the unrestricted  
right to change, rearrange, add or delete  
programming. This includes canceling,  
moving or adding particular channels, and  
its prices, at any time, with or without notice  
to you. Ford Motor Company shall not be  
responsible for any such programming  
changes.  
subscription-based satellite radio service  
that broadcasts a variety of music, sports,  
news, weather, traffic and entertainment  
programming. Your factory-installed  
SiriusXM satellite radio system includes  
hardware and a limited subscription term  
that begins on the date of sale or lease of  
your vehicle. See an authorized dealer for  
availability.  
Note: This receiver includes the eCos  
real-time operating system. eCos is  
published under the eCos License.  
The following buttons are available for SiriusXM:  
Menu item Action and description  
Browse  
Direct Tune  
Touch this button to see a list of available stations.  
A pop-up appears, allowing you to type in the call numbers of  
a station.  
Once you enter the stations call numbers, you can select:  
Enter  
The system tunes to the station you select.  
Cancel  
You exit the pop-up and the current station  
continues to play.  
You can press the backspace button to delete the previous  
number.  
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SYNC™ 3  
Menu item  
Replay  
Action and description  
Replay audio on the current channel. You can replay approx-  
imately 45 minutes of audio as long as you remain tuned to  
the current station. Changing stations erases the previous  
audio.  
Live  
When you are in replay mode, you are not  
able to select a different preset until you  
return to live audio. Pressing this button  
returns you to the live broadcast.  
ALERT  
Save the current song, artist, or team as a favorite. The system  
alerts you when it plays again on any channel.  
Selecting this button allows you to enable and edit alerts. See  
Settings (page 355).  
There are three preset banks available for  
SiriusXM. To access additional presets, tap  
the preset button. The indicator on the  
Memory Presets  
To set a preset, tune to the station then  
press and hold one of the memory preset  
buttons. The audio mutes briefly while the  
system saves the station and returns once  
the station is stored.  
preset button shows which bank of presets  
you are currently viewing.  
Satellite Radio Electronic Serial  
Number (ESN)  
You need your ESN to activate, modify or  
track your satellite radio account. See  
Settings (page 355).  
SiriusXM Satellite Radio Reception Factors and Troubleshooting  
Potential reception issues  
Antenna obstructions  
Terrain  
For optimal reception performance, keep the antenna clear  
of snow and ice build-up and keep luggage and other  
materials as far away from the antenna as possible.  
Hills, mountains, tall buildings, bridges, tunnels, freeway  
overpasses, parking garages, dense tree foliage and thunder-  
storms can interfere with your reception.  
Station overload  
When you pass a ground-based broadcast-repeating tower,  
a stronger signal may overtake a weaker one and the audio  
system may mute.  
Satellite radio signal  
interference  
Your display may show ACQUIRING... to indicate the interfer-  
ence and the audio system may mute.  
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SYNC™ 3  
Troubleshooting tips  
Cause  
Message  
Action  
Acquiring Signal  
Radio requires more than two No action required. This  
seconds to produce audio for message should disappear  
the selected channel.  
shortly.  
Satellite antenna fault There is an internal module or If this message does not clear  
system failure present.  
shortly, or with an ignition key  
cycle, your receiver may have  
a fault. See an authorized  
dealer for service.  
SIRIUS system failure  
Invalid Channel  
The channel is no longer avail- Tune to another channel or  
able.  
choose another preset.  
Unsubscribed Channel Your subscription does not  
include this channel.  
Contact SiriusXM at 1-888-  
539-7474 to subscribe to the  
channel, or tune to another  
channel.  
Satellite acquiring  
The signal is lost from the Siri- The signal is blocked. When  
usXM satellite or SiriusXM you move into an open area,  
tower to your vehicle antenna. the signal should return.  
signal…  
Updating…  
Update of channel program-  
ming in progress.  
No action required. The  
process may take up to three  
minutes.  
Questions? Call 1-  
888-539-7474  
Your satellite service is no  
longer available.  
Contact SiriusXM at 1-888-  
539-7474 to resolve subscrip-  
tion issues.  
None found. Check  
channel guide.  
All the channels in the selected Use the channel guide to turn  
category are either skipped or off the Lock or Skip function on  
locked.  
that station.  
SIRIUS Subscription  
updated  
SiriusXM has updated the  
channels available for your  
vehicle.  
No action required.  
To activate HD radio, please see the Radio  
Settings in the Settings Chapter. See  
Settings (page 355).  
HD Radio™ Information (If  
Available)  
Note: This feature may not be available in  
all markets.  
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SYNC™ 3  
HD Radio technology is the digital  
The HD logo is grey when acquiring a digital  
station, and then changes to orange when  
digital audio is playing. When this logo is  
available, you may also see Title and Artist  
fields on-screen.  
The multicast indicator appears in FM  
mode (only) if the current station is  
broadcasting multiple digital broadcasts.  
The highlighted numbers signify available  
digital channels where new or different  
content is available. HD1 signifies the main  
programming status and is available in  
analog and digital broadcasts. Other  
multicast stations (HD2 through HD7) are  
only available digitally.  
evolution of analog AM/FM radio. Your  
system has a special receiver that allows  
it to receive digital broadcasts (where  
available) in addition to the analog  
broadcasts, it already receives. Digital  
broadcasts provide a better sound quality  
than analog broadcasts with free,  
crystal-clear audio and no static or  
distortion. For more information, and a  
guide to available stations and  
programming, please visit:  
Website  
www.hdradio.com  
Note: There is also an additional feature  
for stations that have more than 1 HD  
multicast (For example, HD1 or HD2). The  
HD logo and Radio text appears as a button.  
Pressing this button allows you cycle  
through all of the HD stations on that  
specific frequency. For example, if you are  
on 101.1 and it has HD1, HD2, HD3, pressing  
the button repeatedly causes the radio to  
cycle through the HD stations in a cyclic  
increasing order.  
When HD Radio is on and you tune to a  
station broadcasting HD Radio technology,  
you may notice the following indicators on  
your screen:  
When HD Radio broadcasts are active, you can access the following functions:  
Message  
Action and description  
Presets  
Allows you to save an active channel as a memory preset.  
Touch and hold a memory preset slot until the sound returns.  
There is a brief mute while the radio saves the station. Sound  
returns when the channel saves. When switching to an HD2  
or HD3 memory preset, the sound mutes before the digital  
audio plays, because the system has to reacquire the digital  
signal.  
Note: As with any station you save, you cannot access the saved station if your vehicle is  
outside the station’s reception area.  
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SYNC™ 3  
HD Radio Reception and Station Troubleshooting  
Potential reception issues  
Reception area  
If you are listening to a multicast station and you are on the  
fringe of the reception area, the station may mute due to  
weak signal strength.  
If you are listening to HD1, the system changes back to the  
analog broadcast until the digital broadcast is available again.  
However, if you are listening to any of the possible HD2-HD7  
multicast channels, the station mutes and stays muted unless  
it is able to connect to the digital signal again.  
Station blending  
When the system first receives a station (aside from HD2-  
HD7 multicast stations), it first plays the station in the analog  
version. Once the receiver verifies the station is an HD Radio  
station, it shifts to the digital version. Depending on the station  
quality, you may hear a slight sound change when the station  
changes from analog to digital. Blending is the shift from  
analog to digital sound or digital back to analog sound.  
In order to provide the best possible  
experience, use the contact form to report  
any station issues found while listening to  
a station broadcasting with HD Radio  
technology. Independent entities own and  
operate each station. These stations are  
responsible for ensuring all audio streams  
and data fields are accurate.  
Potential station issues  
Cause  
Issues  
Action  
Echo, stutter, skip or  
repeat in audio.  
This is poor time alignment by No action required. This is a  
the radio broadcaster.  
broadcast issue.  
Increase or decrease in  
audio volume.  
Sound fading or  
The radio is shifting between  
analog and digital audio.  
No action required. The recep-  
tion issue may clear up as you  
continue to drive.  
blending in and out.  
There is an audio mute The digital multicast is not  
delay when selecting available until the HD Radio  
HD2 or HD3, multicast broadcast is decoded. Once  
preset or Direct Tune. decoded, the audio is available.  
No action required. This is  
normal behavior. Wait until the  
audio is available.  
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SYNC™ 3  
Potential station issues  
Cause  
Issues  
Action  
Cannot access HD2 or The previously stored multicast No action required. The station  
HD3 multicast channel preset or direct tune is not  
is not available in your current  
when recalling a preset available in your current recep- location.  
or from a direct tune. tion area.  
Fill out the station issue form.1  
Text information does Data service issue by the radio  
not match currently  
playing audio.  
broadcaster.  
There is no text  
Data service issue by the radio Fill out the station issue form.  
1
information shown for broadcaster.  
currently selected  
frequency.  
1
You can find the form here:  
Website  
http://hdradio.com/stations/feedback  
Bluetooth Stereo or USB  
HD Radio Technology manufactured under  
license from DTS Inc. and foreign patents.  
HD Radio and the HD and HD Radio logos  
are proprietary trademarks of DTS Inc. Ford  
Motor Company and DTS Inc. are not  
responsible for the content sent using HD  
Radio technology. Content may be  
Bluetooth Stereo and USB allow you to  
access media that you store on your  
Bluetooth device or USB device such as  
music, audio books or podcasts.  
changed, added or deleted at any time at  
the station owner's discretion.  
The following buttons are available for Bluetooth and USB:  
Button  
Function  
Repeat  
Pressing the repeat button toggles the repeat setting through  
three modes: repeat off (button not highlighted), repeat all  
(button highlighted) and repeat track (button highlighted with  
a small number one).  
Shuffle  
Play the tracks in random order.  
To get more information about the  
You can use the forward, reverse, pause or  
play buttons to control the audio playback.  
currently playing track, press the cover art  
or Info button.  
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SYNC™ 3  
For some devices, SYNC 3 is able to  
backward within a track.  
provide 30-second skip buttons when you  
listen to audio books or podcasts. These  
buttons allow you to skip forward or  
While playing audio from a USB device you  
can look for certain music by selecting the  
following:  
Button  
Function  
Browse  
If available, displays the list of tracks in the  
Now Playing playlist.  
New Search  
This option, which is available under  
browse, allows you to play all tracks or to  
filter the available media into one of the  
below categories.  
Play All  
Playlists  
Artist  
Albums  
Songs  
Genres  
Podcasts  
Audio Books  
Composers  
A-Z Jump  
This button allows you to choose a specific  
letter to view within the category you are  
browsing.  
Explore Device  
If available, this allows you to browse the  
folders and files on your USB device.  
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SYNC™ 3  
SYNC 3 is also able to organize the media  
USB Port  
from your USB device by metadata tags.  
Metadata tags, which are descriptive  
software identifiers embedded in the  
media files, provide information about the  
file.  
If your indexed media files contain no  
information embedded in these metadata  
tags, SYNC 3 may classify the empty  
metadata tags as unknown.  
SYNC 3 is capable of indexing up to  
50,000 songs per USB device, for up to 10  
devices.  
The USB port is in the center console or  
behind a small access door in the  
instrument panel.  
This feature allows you to plug in USB  
media devices, memory sticks, flash drives  
or thumb drives, and charge devices if they  
support this feature.  
PHONE  
WARNING: Driving while  
Select this option to play audio from your  
distracted can result in loss of vehicle  
control, crash and injury. We strongly  
recommend that you use extreme  
caution when using any device that may  
take your focus off the road. Your  
primary responsibility is the safe  
operation of your vehicle. We  
USB device.  
Apps  
The system supports the use of certain  
audio apps such as iHeartRadio through a  
USB or bluetooth-enabled device.  
recommend against the use of any  
hand-held device while driving and  
encourage the use of voice-operated  
systems when possible. Make sure you  
are aware of all applicable local laws  
that may affect the use of electronic  
devices while driving.  
Each app gives you different on-screen  
options depending on the app's content.  
SupportedMediaPlayers,Formats  
and Metadata Information  
The system is capable of hosting nearly  
any digital media player, including iPod,  
iPhone, and most USB drives.  
Hands-free calling is one of the main  
features of the system. Once you pair your  
cell phone, you can access many options  
using the touchscreen or voice commands.  
While the system supports a variety of  
features, many are dependent on your cell  
phone’s functionality.  
Supported audio formats include MP3,  
WMA, WAV, AAC, and FLAC.  
Supported audio file extensions include  
MP3, WMA, WAV, M4A, M4B, AAC, and  
FLAC.  
Supported USB file systems include: FAT,  
exFAT, and NTFS.  
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SYNC™ 3  
1. Follow the on-screen instructions.  
Pairing Your Cell Phone for the  
First Time  
2. Select your phone's name when it  
appears on the touchscreen.  
Pair your Bluetooth-enabled phone with  
the system before using the functions in  
hands-free mode.  
Switch on Bluetooth on your device to  
begin pairing. See your phone’s manual if  
necessary.  
3. Confirm that the six-digit number  
appearing on your phone matches the  
six-digit number on the touchscreen.  
4. The touchscreen indicates when the  
pairing is successful.  
5. Your phone may prompt you to give  
the system permission to access  
information. To check your phone’s  
compatibility, see your phone’s manual  
or visit the website.  
To add a phone, select:  
Menu Item  
Add a Bluetooth Device  
At a minimum, most cell phones with  
Bluetooth wireless technology support the  
following functions:  
1. Follow the on-screen instructions.  
2. A prompt alerts you to search for the  
system on your phone.  
•
•
•
•
•
Answering an incoming call.  
Ending a call.  
Dialing a number.  
Call waiting notification.  
Caller identification.  
3. Select your vehicle's make and model  
as it displays on your phone.  
4. Confirm that the six-digit number  
appearing on your phone matches the  
six-digit number on the touchscreen.  
Other features, such as text messaging  
using Bluetooth and automatic phonebook  
download, are phone-dependent features.  
5. The touchscreen indicates when the  
pairing is successful.  
6. Your phone may prompt you to give  
the system permission to access  
information. To check your phone’s  
compatibility, see your phone’s manual  
or visit the website.  
Phone Menu  
This menu becomes available after pairing  
a phone.  
Alternatively, to add a phone, select:  
Menu Item  
Add a Bluetooth Device  
Then select:  
Discover Other Bluetooth Devices  
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SYNC™ 3  
Item  
Menu Item  
Action and Description  
A
Recent  
Displays your recent calls.  
Call List  
You can place a call by selecting an entry from this list.  
You can also sort the calls by selecting the drop down  
menu at the top of the screen. You can choose:  
All  
Incoming  
Outgoing  
Missed  
B
C
Contacts  
You can search for a contact or choose a contact from  
the list.  
Phone  
Displays the name of your phone and takes you to the  
phone settings options.  
Settings  
From this menu, you can pair subsequent devices, set ring  
tones and alerts.  
D
Change  
Device  
Gives you access to the list of paired or connected  
Bluetooth devices allowing you to change or select a  
device.  
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SYNC™ 3  
Item  
Menu Item  
Action and Description  
E
F
Text  
Displays all recent text messages.  
Messages  
Phone  
Use this keypad to dial in a phone number.  
Use the backspace button to delete numbers.  
Keypad  
Call  
Press this button to begin a  
call.  
G
Do Not  
Disturb  
Touch this button to reject all incoming calls automatic-  
ally. Text message notifications do not display on the  
screen. All ringtones and alerts are set to silent.  
Users with phones having voice services  
may see a button to access the feature.  
For example, iPhone users see a Siri button.  
A press and hold of the voice button on the  
steering wheel also accesses this feature.  
To call a number in your contacts,  
select:  
Menu Item  
Action and Description  
Contacts  
You can search for a  
contact or choose a  
contact from the list.  
Making Calls  
There are many ways to make calls from  
the SYNC 3 system, including using voice  
commands. See Using Voice  
To call a number from your recent calls,  
select:  
Recognition (page 327). You can use the  
touchscreen to place calls as well.  
Menu Item  
Action and Description  
Recent Call You can then select an  
List  
entry that you want to call.  
The system begins the call.  
To call a number that is not stored in  
your phone, select:  
Menu Item  
Action and Description  
Phone  
Select the digits of the  
number you wish to call.  
Keypad  
Call  
The system begins the call.  
Pressing the backspace button deletes the  
last digit you typed.  
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SYNC™ 3  
•
•
Signal Strength.  
Battery.  
Receiving Calls  
During an incoming call, an audible tone  
sounds. Caller information appears in the  
display if it is available.  
You can select any of the following during  
an active phone call:  
To accept the call, select:  
Menu Item  
Item  
End Call  
Immediately end a  
phone call. You can  
also press the  
Accept  
Note: You can also accept the call by  
pressing the phone button on the steering  
wheel.  
button on the  
steering wheel.  
Keypad  
Mute  
Press this to access  
the phone keypad.  
To reject the call, select:  
Menu Item  
You can switch the  
microphone off so  
the caller does not  
hear you.  
Reject  
Note: You can also reject the call by  
pressing the phone button on the steering  
wheel.  
Privacy  
Transfer the call to  
the cell phone or  
back to SYNC 3.  
Ignore the call by doing nothing. SYNC 3  
logs it as a missed call.  
Text Messaging  
Note: Downloading and sending text  
messages using Bluetooth are cell  
phone-dependent features.  
Note: Certain features in text messaging  
are speed-dependent and not available  
when your vehicle is traveling at speeds over  
3 mph (5 km/h).  
During a Phone Call  
During a phone call, the contacts name  
and number display on the screen along  
with the call duration.  
The phone status items are also visible:  
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SYNC™ 3  
Receiving a Text Message  
When a new message arrives, an audible tone sounds and the screen displays a  
pop-up with the sender name and ID, if supported by your cell phone. You can  
select:  
Menu Item  
Action and Description  
Have SYNC 3 read the message to you.  
View the text on the touchscreen.  
To call the sender.  
Hear It  
View  
Call  
Reply  
You can select from 15 preset messages. Press the message  
that you would like to use and confirm to send the message.  
SYNC 3 confirms when the message is sent successfully.  
Close  
To exit the screen.  
3. Follow the prompts that appear on  
Smartphone Connectivity(IfEquipped)  
your phone to allow access to Apple  
CarPlay.  
SYNC 3 allows you to use Apple CarPlay  
After completing the setup, your phone  
connects to CarPlay automatically when  
plugged into a USB port.  
and Android Auto to access your phone.  
When you use Apple CarPlay or Android  
Auto, you can:  
To disable this feature from the  
Settings screen, select:  
•
•
•
•
Make calls.  
Send and receive messages.  
Listen to music.  
Menu Item  
Use your phone's voice assistant.  
Apple CarPlay Preferences  
Apple CarPlay and Android Auto disable  
Your device is listed if SYNC detects  
Apple CarPlay. Select the name of your  
device and select:  
some SYNC 3 features.  
Most Apple CarPlay and Android Auto  
features use mobile data.  
Disable  
Apple CarPlay  
To return to SYNC 3, go to the Apple  
CarPlay home screen and select the SYNC  
app.  
Apple CarPlay requires an iPhone 5 or  
newer with iOS 7.1 or newer. Updating to  
the latest iOS version is recommended.  
Note: Contact Apple for Apple CarPlay  
1. Plug your phone into a USB port. See  
support.  
Entertainment (page 334).  
2. Follow the prompts on the  
Android Auto  
touchscreen.  
Android Auto is compatible with most  
devices with Android 5.0 or newer.  
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1. Download the Android Auto app to  
Note: Contact Google for Android Auto  
your device from Google Play to  
prepare your device (this may require  
mobile data usage).  
support.  
NAVIGATION  
Note: The Android Auto App may not be  
available within your current market.  
Note: For more information, refer to the  
regional Ford website.  
2. Plug your device into a USB port. See  
USB Port (page 301).  
Select the navigation option on  
the feature bar.  
3. Follow the prompt on the touchscreen.  
4. Follow the prompts that appear on  
your device.  
Note: You may be prompted to update  
additional apps on your device (this may  
require mobile data usage).  
To disable this feature from the  
Settings screen, select:  
Menu Item  
Android Auto Preferences  
Your device is listed if SYNC detects  
Android Auto. Select the name of your  
device and select:  
A
B
C
D
E
Map view menu.  
Zoom in.  
Zoom out.  
Route guidance menu.  
Destination entry menu.  
Disable  
Note: You may need to slide your Settings  
screen to the left to select Apple CarPlay  
Preferences or Android Auto Preferences.  
To return to SYNC 3, select the  
speedometer icon in the Android Auto  
menu bar at the bottom of the  
touchscreen, and then touch the option to  
return to SYNC.  
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SYNC™ 3  
Setting a Destination  
Destination Entry Menu  
Item  
Search  
Description  
Enter a destination address.  
Previous Destinations  
Home  
Display and select from a list of previous destinations.  
Set your saved home address as your destination  
Set your saved place of work as your destination.  
Display and select from a list of favorite destinations.  
Work  
Favorites  
You can search by entering all or part of  
Setting a Destination Using the Text  
Entry Screen  
the destination, such as the Address, POI  
Category or Name, Intersection, City,  
Latitude/Longitude, etc. Tips: If you do  
not specify a location, the system will  
use the current vehicle location. You can  
specify a location by address, city, state  
or zip code. For additional search support,  
please visit: support.ford.com.  
Note: Press the button in the top right-hand  
corner of the main map to display estimated  
time of arrival, remaining travel time or  
distance to destination.  
A
B
C
Text entry field.  
Information icon.  
Automatic suggestions based on  
the text you enter.  
D
E
F
Extended keyboard.  
Search.  
Keyboard settings.  
Note: Select one of the suggestions to  
copy the detail to the text entry field.  
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SYNC™ 3  
Setting a Destination Using the Map  
Zoom  
Screen  
Display more or less detail on the map.  
Note: You can use pinch gestures to zoom  
in and out. Place two fingers on the screen  
and move them apart to zoom in. Place two  
fingers on the screen and bring them  
together to zoom out.  
Route Guidance  
A
B
C
Re-center the map.  
Selected location.  
3D map rotation. Swipe left or  
right.  
D
E
F
Start route guidance.  
Destination name.  
Show feature bar.  
A
Turn indicator. Select to hear the  
last voice prompt.  
Point of interest.  
Estimated time of arrival,  
distance to destination or time  
to destination.  
Select the location on the map.  
Select Start to begin route guidance.  
B
C
Changing the Format of the Map  
Display the map in one of the following  
D
E
Current road.  
Mute guidance prompts.  
formats:  
•
A two-dimensional map with the  
direction you are traveling toward the  
top of the screen.  
Note: To change guidance prompt volume,  
turn the volume control when a guidance  
prompt plays.  
•
•
A two-dimensional map with north  
toward the top of the screen.  
A three-dimensional map with the  
direction you are traveling toward the  
front.  
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SYNC™ 3  
Route Guidance Menu  
Menu Item  
Screen View  
Full Map  
Description  
Adjust your map preferences for when route guidance is active.  
View a full screen map when route guidance is active.  
View highway exit information for your current route.  
Highway Exit Info  
Turn List  
View the turn list for your current route. Select a road to avoid  
it.  
Navigation Settings  
Where Am I?  
Cancel Route  
View Route  
Detour  
Adjust navigation settings. See Settings (page 355).  
View information about your current location.  
Cancel route guidance.  
View the entire current route on the map.  
View an alternative route compared to your current one.  
Change the order or remove waypoints.  
Edit Waypoints  
Optimize Order  
Go  
The system determines the order of waypoints for you.  
Go to the next screen and start the new route.  
Adding Waypoints  
You can add a waypoint to a navigation  
route as a destination along your route.  
You can add up to five waypoints.  
1. Select the search option on the map.  
2. Set a destination.  
Adjusting the Guidance Prompt  
Volume  
Turn the volume control when a guidance  
prompt plays to adjust the volume.  
Note: If you have inadvertently adjusted  
the volume to zero, press the turn indicator  
button to play the last voice prompt and  
then adjust the volume to the desired level.  
3. Select Add Waypoint.  
4. Select Go.  
Muting Guidance Prompts  
Canceling Route Guidance  
Select the mute option on the  
screen to mute guidance  
prompts.  
Select the route guidance menu  
option on the active guidance  
screen.  
Note: The system mutes the next and all  
future guidance prompts.  
Select Cancel Route.  
Note: When you mute guidance prompts,  
the color of the symbol changes to green.  
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SYNC™ 3  
recommend that you check the app  
provider's terms and conditions and  
privacy policy before using their app. Make  
sure that you have an active account for  
apps that you want to use through the  
system. Some apps will work with no  
setup. Others require you to configure  
some personal settings before you can use  
them.  
Note: For more information about available  
apps, visit catalog.ford.com.  
Using Apps on an iOS Device  
Note: The route guidance menu option is  
always in the bottom right-hand corner of  
the main map.  
Select the apps option on the  
feature bar.  
Navigation Map Updates  
1. If your device is connected via USB,  
switch Apple CarPlay off. See Phone  
(page 343).  
HERE is the digital map provider for the  
navigation application. If you find map data  
errors, you may report them directly to  
HERE by going to www.here.com. HERE  
evaluates all reported map errors and  
responds with the result of their  
2. Connect your device to a USB port or  
pair and connect using Bluetooth.  
3. If prompted to enable CarPlay, select  
Disable.  
investigation by e-mail.  
4. Start the apps on your device that you  
want to use through SYNC.  
APPS  
Note: If you close the apps on your device,  
you will not be able to use them through the  
system.  
The system allows you interact with select  
mobile apps while keeping your eyes on  
the road. Voice commands, your steering  
wheel buttons, or a quick tap on your  
touchscreen give you advanced control of  
compatible mobile apps. You can also  
stream your favorite music or podcasts,  
share your time of arrival with friends, and  
keep connected safely.  
When you start an app through the system  
for the first time, you could be asked to  
grant certain permissions. You can review  
and change the permissions that you have  
granted at any time when your vehicle is  
not moving. We recommend that you  
check your data plan before using your  
apps through the system. Using them  
could result in additional charges. We also  
5. Select the app that you want to use on  
the touchscreen.  
Note: Connect your device to a USB port if  
you want to use a navigation app. When  
using a navigation app, keep your device  
unlocked and the app open.  
Using Apps on an Android Device  
Select the apps option on the  
feature bar.  
1. If your device is connected via USB,  
switch Android Auto off. See Phone  
(page 343).  
2. Pair your device. See Phone (page 343).  
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SYNC™ 3  
3. Start the apps on your device that you  
SiriusXM Traffic and Travel Link(If  
want to use through SYNC.  
Equipped)  
Note: If you close the apps on your device,  
you will not be able to use them through the  
system.  
4. Select Find Mobile Apps.  
Note: The system searches and connects  
to compatible apps that are running on your  
device.  
WARNING: Driving while  
distracted can result in loss of vehicle  
control, crash and injury. We strongly  
recommend that you use extreme  
caution when using any device that may  
take your focus off the road. Your  
primary responsibility is the safe  
operation of your vehicle. We  
5. Select the app that you want to use on  
the touchscreen.  
recommend against the use of any  
hand-held device while driving and  
encourage the use of voice-operated  
systems when possible. Make sure you  
are aware of all applicable local laws  
that may affect the use of electronic  
devices while driving.  
Note: Mobile Apps on your device use the  
USB port to establish a connection with  
SYNC. Some devices may lose the ability to  
play music over USB when Mobile Apps are  
enabled.  
Using Mobile Navigation on an  
Android Device  
Note: SiriusXM Traffic and Travel Link may  
1. Connect your device to a USB port.  
not be available in all markets.  
2. Switch Android Auto off. See Phone  
Note: In order to use SiriusXM Traffic and  
Travel Link, your vehicle must have  
navigation.  
Note: A paid subscription is required to  
access and use these features. Go to  
www.siriusxm.com/travellink for more  
information.  
Note: Visit www.siriusxm.com/traffic and  
click on Coverage map and details for a  
complete listing of all traffic areas covered  
by SiriusXM Traffic and Travel Link.  
(page 343).  
3. Switch on Enable Mobile Apps via  
USB in the Mobile Apps Settings tile.  
4. Select the apps option on the feature  
bar.  
5. Select the navigation app that you  
want to use on the touchscreen.  
Note: When using a navigation app, keep  
your device unlocked and the app open.  
Note: Neither Sirius nor Ford is responsible  
for any errors or inaccuracies in the SiriusXM  
Traffic and Travel Link services or its use in  
vehicles.  
When you subscribe to SiriusXM Traffic  
and Travel Link, it can help you locate the  
best gas prices, find movie listings, get  
current traffic alerts, view the current  
weather map, get accurate ski conditions  
and see scores to current sports games.  
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Menu Item  
Traffic on Route  
Traffic Nearby  
Action and Description  
Touch these buttons to identify traffic incidents on your route,  
near your vehicle’s current location or near any of your favorite  
places, if programmed.  
Fuel Prices  
Movie Listings  
Weather  
Touch this button to view fuel prices at stations close to your  
vehicle’s location or on an active navigation route.  
Touch this button to view nearby movie theaters and their  
show times, if available.  
Touch this button to view the nearby weather, current weather,  
or the five-day forecast for the chosen area.  
Map  
Select to see the weather map,  
which can show storms, radar  
information, charts and winds.  
Area  
Select to choose from a listing of  
weather locations.  
Sports Info  
Touch this button to view scores and schedules from a variety  
of sports. You can also save up to 10 favorite teams for easier  
access. The score automatically refreshes when a game is in  
progress.  
Ski Conditions  
Touch this button to view ski conditions for a specific area.  
Bluetooth  
SETTINGS  
Select this tile to switch Bluetooth on and  
off and adjust settings.  
Press the button to enter the  
settings menu.  
Phone  
Select this tile to connect, disconnect, and  
Once you select a tile, press the  
button next to a menu item to  
view an explanation of the  
manage the connected device settings.  
Audio  
feature or setting.  
Select this tile to adjust the audio settings.  
Sound  
Driver Assist(If Equipped)  
Select this tile to adjust the sound settings.  
Select this tile to adjust Driver Assist  
features like Parking Aids, Lane Keeping  
system, Pedestrian Detection, and  
Auto-Start-Stop.  
Clock  
Select this tile to adjust the clock settings.  
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SYNC™ 3  
Vehicle  
Voice Control  
Select this tile to adjust voice control  
settings like command confirmations and  
displayed lists.  
Select this tile to adjust vehicle settings  
like windows, alarm, lighting, backup  
starting passcode, and MyKey settings.  
Lincoln Way  
Navigation(If Equipped)  
Select this tile to adjust the Lincoln Way  
Select this tile to adjust navigation settings  
settings.  
like map preferences and route guidance.  
General  
Multi Contour Seats (If Equipped)  
Select this tile to adjust settings like  
language, measurement units, or to reset  
the system.  
Select this tile to adjust the position and  
massage function of your multi contour  
seats.  
911 Assist (If Equipped)  
Seats(If Equipped)  
Select this tile to switch 911 Assist on and  
Select this tile to adjust the lumbar  
off.  
function of your seat.  
Automatic Updates  
Message Center (If Equipped)  
Select this tile to view vehicle messages.  
Select this tile to adjust automatic update  
settings.  
Personal Profiles (If Equipped)  
Select this tile to adjust recalled memory  
features when using personal profiles.  
Mobile Apps  
Select this tile to adjust permissions,  
enable, disable, and update mobile apps.  
Valet Mode(If Equipped)  
Display  
Select this tile to enable and disable valet  
Select this tile to adjust display settings  
mode.  
like brightness and auto dim.  
Ambient Lighting (If Equipped)  
Charge Settings (If Equipped)  
Select this tile to change the color or  
Select this tile to adjust the electric vehicle  
intensity of the interior lighting.  
charge setting.  
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SYNC™ 3  
SYNC™ 3 TROUBLESHOOTING  
Voice Recognition  
Symptom  
Possible Cause and Resolution  
The system does not under-  
stand what I am saying.  
–
You are using the wrong voice commands.  
•
•
See Using Voice Recognition (page 327).  
For a complete list of voice commands, refer to our  
website.  
–
–
You are speaking too soon.  
Wait for the voice prompt before you speak.  
•
The system does not under-  
stand the name of a track or  
artist.  
Device limitation. Bluetooth does not support voice  
commands.  
•
•
Connect your device to a USB port.  
If you have an iOS device, press and hold the voice  
control button on the steering wheel to use Siri to  
play specific tracks.  
–
–
You are using the wrong voice commands.  
•
•
See Using Voice Recognition (page 327).  
For a complete list of voice commands, refer to our  
website.  
You are not saying the name exactly as it appears on  
your device.  
•
Say the name of the track or artist exactly as it  
appears on your device. Spell out any abbreviations  
in the name.  
The song or artist name may have some special char-  
acters that are not being recognized by the system.  
–
The name contains special characters, for example *,  
- or +.  
•
Rename the files on your device or use the touch-  
screen to select and play the track.  
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SYNC™ 3  
Symptom  
Possible Cause and Resolution  
The system does not under-  
stand the name of a contact  
in the phonebook on my  
device and calls the wrong  
contact.  
–
You are not saying the name exactly as it appears on  
your device.  
•
Say the first and last name of the contact exactly  
as it appears on your device. Spell out any abbrevi-  
ations in the name.  
–
–
The name contains special characters, for example *,  
- or +.  
•
Rename the contact on your device or use the  
touchscreen to select and call the contact.  
The system does not under-  
stand foreign names of  
contacts in the phonebook  
on my device.  
You are not saying the name exactly as it appears on  
your device.  
•
Say the first and last name of the contact exactly  
as it appears on your device. The system applies  
phonetic pronunciation rules of the selected  
language to the names of contacts in the phone-  
book on your device. Select the name of the  
contact on the touchscreen and use the Hear it  
option to get an idea of how the system expects  
you to pronounce it.  
The system voice prompts  
and the pronunciation of  
some words does not seem  
to be very accurate.  
–
Device limitation.  
•
The system uses text-to-speech technology and  
uses a synthetically generated voice rather than  
pre-recorded human voice.  
USB and Bluetooth Audio  
Symptom  
Possible Cause and Resolution  
I cannot connect my device.  
–
–
–
Device malfunction.  
•
Disconnect your device. Switch your device off,  
reset it and try again.  
Cable connection issue.  
•
Correctly connect the cable to your device and the  
vehicle USB port.  
Incompatible cable.  
•
Use the cable recommended by the manufacturer  
of your device.  
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SYNC™ 3  
Symptom  
Possible Cause and Resolution  
Incorrect device settings.  
–
•
Make sure that your device does not have an auto-  
install program or active security settings.  
•
Check that your device is not set only to charge.  
–
–
Device lock screen enabled.  
Unlock your device before connecting it.  
•
The system does not recog-  
nize my device.  
Device limitation.  
•
Do not leave your device in your vehicle during very  
hot or very cold weather conditions.  
–
–
Cable connection issue.  
•
Correctly connect the cable to your device and the  
vehicle USB port.  
Incompatible cable.  
•
Use the cable recommended by the manufacturer  
of your device.  
The system does not under-  
stand the name of a track or  
artist.  
–
Device limitation. Bluetooth does not support voice  
commands.  
•
•
Connect your device to a USB port.  
If you have an iOS device, press and hold the voice  
control button on the steering wheel to use Siri to  
play specific tracks.  
I cannot stream audio from  
my Bluetooth device.  
–
Incompatible device.  
•
Check the compatibility of your device on our  
website.  
–
–
Device not connected.  
Pair your device. See Phone (page 343).  
Media player not running.  
Start the media player on your device.  
•
•
The system does not recog-  
nize the music on my device.  
–
–
Missing or incorrect audio file metadata, for example  
artist, song title, album or genre.  
•
Repair the files on your device.  
Corrupt files.  
Repair the files on your device.  
•
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SYNC™ 3  
Symptom  
Possible Cause and Resolution  
Copyright protected files.  
–
–
•
Use a device that contains files that are not copy-  
right protected.  
Unsupported file format.  
•
Repair or convert the files to a supported format.  
See Entertainment (page 334).  
–
–
Device indexing required.  
•
Re-index your device. See Settings (page 355).  
Device lock screen enabled.  
Unlock your device before connecting it.  
•
Sometimes I cannot hear a  
track playing on my device.  
–
–
Device malfunction.  
•
Disconnect your device. Switch your device off,  
reset it and try again.  
When I disconnect my iOS  
device the audio volume is  
set to maximum.  
Device limitation.  
Turn the volume down on your device  
•
The system does not play  
If the system does not play the tracks on your USB device  
the tracks on my USB drive in the correct order, the following information could help:  
in the correct order.  
–
If you are selecting USB as the audio source when the  
system is still indexing, SYNC plays tracks sorted  
alphabetically by file name in the root directory.  
–
If you are selecting USB as the audio source after the  
system has finished indexing, SYNC plays all tracks  
sorted alphabetically by the title in the ID3 tag  
regardless of where they are located. SYNC uses the  
file name if the title in the ID3 Tag does not exist.  
–
–
If you are selecting the option to play all tracks from  
the browsing menu, SYNC plays all tracks sorted  
alphabetically by the title in the ID3 tag regardless of  
where they are located. SYNC uses the file name if the  
title in the ID3 Tag does not exist.  
If you are selecting a track when using the explore  
device option, SYNC plays tracks sorted alphabetically  
by file name in the folder you have selected. SYNC  
then plays all tracks in any subfolders in the folder you  
have selected.  
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SYNC™ 3  
Phone  
Symptom  
Possible Cause and Resolution  
Incorrect cell phone settings.  
During a call, I can hear  
–
excessive background noise.  
•
Check and adjust the audio settings on your cell  
phone. Refer to your cell phone's user manual.  
During a call, I can hear the  
other person but they  
cannot hear me.  
–
–
Cell phone malfunction.  
Switch your cell phone off, reset it and try again.  
Cell phone microphone muted.  
Unmute your cell phone microphone.  
•
•
During a call, I cannot hear  
the other person and they  
cannot hear me.  
–
System restart required.  
•
Restart the system. Switch the ignition off and  
open the door. Close the door and lock the vehicle.  
Wait until the touchscreen is off and any illumin-  
ated USB ports are not illuminated. Unlock the  
vehicle, switch the ignition on and try again.  
I cannot download phone-  
book.  
–
–
–
Incompatible cell phone.  
•
Check the compatibility of your cell phone on our  
website.  
Incorrect cell phone settings.  
•
Allow the system to retrieve contacts from your  
cell phone. Refer to your cell phone's user manual.  
Incorrect system settings.  
•
Switch automatic phonebook download on. See  
Settings (page 355).  
–
–
Cell phone malfunction.  
•
Switch your cell phone off, reset it and try again.  
A message displays  
Incorrect cell phone settings.  
suggesting that my phone-  
book has downloaded but it  
is empty or it has missing  
contacts.  
•
•
Allow the system to retrieve contacts from your  
cell phone. Refer to your cell phone's user manual.  
Check the location of the missing contacts on your  
cell phone. If they are stored on the SIM card, move  
them to the cell phone memory.  
–
Incorrect system settings.  
•
Switch automatic phonebook download on. See  
Settings (page 355).  
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SYNC™ 3  
Symptom  
Possible Cause and Resolution  
Incompatible cell phone.  
I cannot connect my cell  
phone.  
–
–
•
Check the compatibility of your cell phone on our  
website.  
Cell phone malfunction.  
•
•
•
Switch your cell phone off, reset it and try again.  
Install the latest cell phone firmware.  
Delete your device from system and delete SYNC  
from your device and try again.  
•
Switch automatic phonebook download off. See  
Settings (page 355).  
Text messaging does not  
work.  
–
–
You did not switch on text message notifications.  
•
Switch text message notifications on. See Phone  
(page 343).  
Incompatible cell phone.  
•
Check the compatibility of your cell phone on our  
website.  
–
–
Cell phone malfunction.  
Switch your cell phone off, reset it and try again.  
•
I cannot hear text messages.  
Device message sharing is not enabled.  
•
Check the permissions on your device to ensure  
text message sharing is enabled.  
–
Incompatible cell phone.  
•
Check the compatibility of your cell phone on our  
website.  
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SYNC™ 3  
Navigation (If Equipped)  
Symptom  
Possible Cause and Resolution  
Incorrect entry method.  
Enter the street name with the country.  
You are using the wrong coordinates format.  
I cannot enter a street name  
when I am abroad.  
–
–
•
The system does not recog-  
nize coordinates.  
•
Use the format ##. #####, ##. ##### (for N/S ,  
E/W). Add a minus before coordinates if the  
direction is West and keep a positive value if the  
direction is East, for example 12.5412 means East  
and -12.5412 means West.  
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SYNC™ 3  
Apps  
Symptom  
Possible Cause and Resolution  
Incompatible device.  
The system cannot find any  
apps.  
–
•
You will need an Android device with OS 4.3 or  
higher or an iOS device with iOS 8.0 or higher. Pair  
and connect your Android device to find AppLink  
compatible apps. Connect your iOS device to a  
USB port or pair and connect using Bluetooth.  
I have a compatible device  
and it is correctly connected  
but the system still cannot  
find any apps.  
–
–
AppLink compatible apps not installed on your device.  
Download and install the latest version of the app.  
AppLink compatible apps not running on your device.  
•
•
Start the apps to allow the system to find them  
and make sure you sign in to any apps if required.  
–
–
Incorrect app settings.  
•
Check and adjust the app settings on your device  
and allow SYNC to access the app if required.  
I have a compatible device,  
it is correctly connected and  
my apps are running but the  
system still cannot find any  
apps.  
Apps failed to fully close.  
•
•
Restart the apps and try again.  
If you have an Android device with apps that have  
an exit or quit option, use this and then restart the  
apps. Alternatively, use the force stop option in the  
settings menu on your device.  
•
If you have an iOS device with iOS 7.0 or higher, tap  
the home button on your device twice and then  
swipe the app upward to close it.  
I have an Android device  
that is correctly connected,  
I have restarted my apps  
and they are running but the  
system still cannot find  
them.  
–
An issue on some older versions of the Android oper-  
ating system could result in apps not being found.  
•
Switch Bluetooth off and on again to force the  
system to reconnect to your device.  
364  
EcoSport (CBW) Canada/United States of America, Vehicles Built From: 17-06-2019, LN1J-19A321-ZFA enUSA, Edition date: 201904, First-Printing  
SYNC™ 3  
Symptom  
Possible Cause and Resolution  
Cable connection issue.  
I have an iOS device that is  
correctly connected, I have  
restarted my apps and they  
are running but the system  
still cannot find them.  
–
–
–
•
Disconnect the cable from your device, wait for a  
moment and then connect it again to force the  
system to reconnect to your device.  
I have an Android device  
running a media app which  
the system has found but I  
cannot hear the sound or  
the sound is very quiet.  
Device volume is low.  
Turn the volume up on your device.  
•
I have an Android device  
running a number of  
compatible apps but the  
system cannot find all of  
them.  
Device limitation. Some Android devices have a limited  
number of Bluetooth ports that apps can use to  
connect. If you have more apps running on your device  
than the number of available Bluetooth ports, the  
system cannot find all of them.  
•
Close some of the apps to allow the system to find  
those that you want to use.  
365  
EcoSport (CBW) Canada/United States of America, Vehicles Built From: 17-06-2019, LN1J-19A321-ZFA enUSA, Edition date: 201904, First-Printing  
SYNC™ 3  
Wi-Fi Connectivity  
Symptom  
Possible Cause and Resolution  
Password error.  
Enter the correct network password.  
Weak network signal.  
I cannot connect to a Wi-Fi  
network.  
–
–
•
•
Move your vehicle closer to the Wi-Fi hotspot or to  
a place where the network signal is not obstructed.  
–
Multiple access points in range with the same SSID.  
•
Use a unique name for your SSID,. Do not use the  
default name unless it contains a unique identifier,  
for example as part of the MAC address.  
The Wi-Fi connection  
disconnects after successful  
connection.  
–
–
Weak network signal.  
•
Move your vehicle closer to the Wi-Fi hotspot or to  
a place where the network signal is not obstructed.  
I am close to a Wi-Fi hotspot  
but the network signal  
strength is weak.  
Obstructed network signal.  
•
If your vehicle has a heated windshield, position  
your vehicle so that the windshield is not facing the  
Wi-Fi hotspot.  
•
If your vehicle has metallic tinting on the windows  
but not on the windshield, position your vehicle so  
that the windshield is facing the Wi-Fi hotspot or  
open the windows that are facing the hotspot.  
•
•
If your vehicle has metallic tinting on the windows  
and the windshield, open the windows that are  
facing the hotspot.  
If your vehicle is in a garage and you have the  
garage door closed, open the garage door.  
I cannot see a network in the  
list of available networks  
that I expect to see.  
–
Hidden network.  
Make the network visible and try again.  
•
366  
EcoSport (CBW) Canada/United States of America, Vehicles Built From: 17-06-2019, LN1J-19A321-ZFA enUSA, Edition date: 201904, First-Printing  
SYNC™ 3  
Symptom  
Possible Cause and Resolution  
System limitation.  
SYNC does not provide a Wi-Fi hotspot at this time.  
I cannot see SYNC when I  
search for Wi-Fi networks on  
my cell phone or other  
device.  
–
•
Software downloads take  
too long.  
–
–
Weak network signal  
•
Move your vehicle closer to the Wi-Fi hotspot or to  
a place where the network signal is not obstructed.  
Wi-Fi hotspot in high demand or has a slow Internet  
connection.  
•
Use a more reliable Wi-Fi hotspot.  
The system seems to  
connect to a Wi-Fi network  
and the signal strength is  
excellent but the software  
does not update.  
–
–
No software update available.  
Wi-Fi network requires a subscription or acceptance  
of terms and conditions.  
•
Test the connection using another device. If the  
network requires a subscription or acceptance of  
terms and conditions, contact the network service  
provider.  
Personal Profiles (If Equipped)  
Symptom  
Possible Cause and Solution  
You have not set up Personal Profiles.  
You entered an invalid profile.  
You did not select a memory button when prompted.  
I cannot create a profile.  
You did not have the ignition on or in park (P), or you  
shifted out park (P) when creating a profile.  
Personal Profiles has been switched off.  
You did not select the lock button on the remote control.  
The remote control selected was already associated with  
another profile and the system declined to overwrite.  
I cannot link a remote  
control.  
The system performed a profile recall when linking a  
remote control.  
You did not have the ignition on or in park (P), or you  
shifted out park (P) when creating a profile.  
367  
EcoSport (CBW) Canada/United States of America, Vehicles Built From: 17-06-2019, LN1J-19A321-ZFA enUSA, Edition date: 201904, First-Printing  
SYNC™ 3  
Symptom  
Possible Cause and Solution  
You are using the old linking method.  
Personal Profiles does not support your unsaved settings.  
My personalized settings do A different personal profile is active.  
not save.  
Another user changed the settings for the wrong personal  
profile.  
You did not create a personal profile.  
Personal Profiles is turned off.  
The profile you requested is already active.  
You did not link the memory button you are using to a  
profile.  
My profile will not recall.  
You did not link the remote control you are using to a  
profile.  
You are using the wrong remote control.  
You are pressing a button other than the unlock or remote  
start on a linked remote control.  
You deleted the personal profile.  
My preset positions recall,  
but my profile does not.  
You switched the personal profiles off.  
The vehicle is in motion.  
My profile recalls but my  
preset positions do not.  
The preset positions are the same as the guest or previ-  
ously active profile.  
Unlink and relink your remote control in the Personal  
Profiles menu. You may need to see your authorized dealer.  
I lost a remote control.  
I lost all profiles.  
You erased and reprogrammed the remote controls. This  
could happen if you let a dealership add a new remote  
control to replace a lost one.  
Someone performed a master reset without your know-  
ledge.  
368  
EcoSport (CBW) Canada/United States of America, Vehicles Built From: 17-06-2019, LN1J-19A321-ZFA enUSA, Edition date: 201904, First-Printing  
SYNC™ 3  
Resetting the System  
1. Simultaneously press and hold the  
seek up and the audio unit power  
buttons until the screen goes black.  
2. Wait three minutes to allow the system  
to complete the reset.  
3. Press the audio unit power button to  
switch the system on.  
Note: You can reset the system to restore  
functionality that has stopped working. The  
system reset is designed to restore  
functionality and not delete any data that  
you have stored.  
Additional Information and  
Assistance  
For additional information and assistance,  
we recommend that you contact an  
authorized dealer or refer to our website.  
369  
EcoSport (CBW) Canada/United States of America, Vehicles Built From: 17-06-2019, LN1J-19A321-ZFA enUSA, Edition date: 201904, First-Printing  

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