Get SYNC? 3 -> General Information Guide for Ford Ecosport SUV 2020

SYNC™ 3

Getting to Know Your System

GENERAL INFORMATION

The SYNC 3 system allows you to interact

with a variety of features using the

touchscreen and voice commands. By

integrating with your Bluetooth-enabled

phone, the touchscreen provides easy

interaction with audio, multimedia, climate

control, navigation, and your phone's SYNC

AppLink.

WARNING: Driving while

distracted can result in loss of vehicle

control, crash and injury. We strongly

recommend that you use extreme

caution when using any device that may

take your focus off the road. Your

primary responsibility is the safe

operation of your vehicle. We

Using the Touchscreen

recommend against the use of any

hand-held device while driving and

encourage the use of voice-operated

systems when possible. Make sure you

are aware of all applicable local laws

that may affect the use of electronic

devices while driving.

To operate the touchscreen, you can

simply touch the item or option that you

want to select. The button highlights when

you select it.

The SYNC 3 layout allows you to quickly

select the feature you wish to use.

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SYNC™ 3

Item

Menu Item

Action and Description

Status Bar

This bar displays icons and messages pertaining to current

system activities including climate settings, voice

commands and phone functions such as text messages.

Home

Clock

This button is available on the main screens. Pressing it

takes you to the home screen view.

This shows the current time. You can set the clock manually

or have it controlled by the vehicle's GPS location. See

Settings (page 355).

Outside

This displays the current outside temperature.

Temperature

Feature Bar

You can touch any of the buttons on this bar to select a

feature.

The Status Bar

The touchscreen allows you quick access

to all of your comfort, navigation,

communication and entertainment

options. Using the status and feature bar

you can quickly select the feature you want

to use.

Note: Your system is equipped with a

feature that allows you to access and

control audio features for 10 minutes after

you switch the ignition off (and no doors

open).

Additional icons also display in the status

bar depending on market, vehicle options

and current operation. If a feature is not

active, the icon does not display. Certain

icons may move to the left or right

depending on what options are active.

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SYNC™ 3

Callout

Item

Description

Microphone Mute This icon displays when your phone's microphone is

muted. A caller cannot hear you.

Mute

This icon displays when the audio system is muted.

Download

This icon displays when SYNC 3 has received a soft-

ware update. Pressing the icon will show more details

about the new software.

Wi-Fi

This icon displays when the system is connected to

a Wi-Fi network.

Wi-Fi in Range

This icon displays when an available Wi-Fi network

is within range.

Roaming

This icon displays when your cell phone is roaming.

Text Message

This icon displays when you receive a text message

on your phone.

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SYNC™ 3

Callout

Item

Description

911 Assist Off

This icon displays when 911 Assist is set to off and

your phone is connected to SYNC.

Bluetooth Alert

Bluetooth

This icon displays when there is an active Bluetooth

alert.

This icon displays to show an active Bluetooth

connection.

Messages may also appear in the status

bar to provide you with notifications. You

can select the message to view the

associated feature.

Feature Bar

Feature Bar Item

Functions

Audio

Allows you to control the media playing in

your vehicle. You can control all audio

features including AM, FM and satellite

radio and media streaming over a Bluetooth

device or through a USB connection.

Phone

Allows you to make calls, receive calls, and

access the phonebook of your connected

device.

Navigation

Allows you to see your vehicle's location on

a virtual road map, get driving directions to

your destination and find points of interest

along your route.

(If equipped)

Apps

Connect and control SYNC 3 compatible

apps running on your iPhone or Android

device. Also, access built-in additional

features such as SiriusXM Traffic and Travel

Link (if equipped).

Settings

You can customize your system with

various settings for the touchscreen display,

feature preferences, and how you want to

interact with your vehicle.

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SYNC™ 3

Cleaning the Touchscreen

SEEK NEXT:

•

While in radio mode, press to seek

between memory presets or press and

hold to fast seek.

You can remove fingerprints with a dry,

clean, soft cloth.

If dirt or fingerprints are still on the screen,

apply a small amount of alcohol to the

cloth and try to clean it again.

•

While in USB, Bluetooth Audio or CD

mode, press to seek between songs or

press and hold to fast seek.

Note: Do not use detergent or any type of

SEEK PREVIOUS:

solvent to clean the touchscreen.

•

While in radio mode, press to seek

between memory presets or press and

hold to fast seek.

Note: Do not pour or spray alcohol onto the

touchscreen.

•

While in USB, Bluetooth Audio or CD

mode, press to seek between songs or

press and hold to fast seek.

Using Voice Recognition

Using voice commands allows you to keep

your hands on the wheel and eyes on the

road. The system provides feedback

through audible tones, prompts, questions

and spoken confirmations depending on

the situation and the chosen level of

interaction (voice settings).

The system also asks short questions

(confirmation prompts) when it is not sure

of your request or when there are multiple

possible responses to your request.

When using voice commands, words and

icons may appear in the status bar

indicating the status of the voice command

session. See Using Voice Recognition

(page 327).

PHONE ACCEPT: Press to answer a call

or switch between calls.

PHONE REJECT: Press to end a call or

reject an incoming call.

Note: On some models, SEEK NEXT may

be combined with PHONE REJECT and

SEEK PREVIOUS may be combined with

PHONE ACCEPT.

See Steering Wheel (page 71).

Using Your Bezel Controls

Depending on your vehicle and option

package, you may also have these controls

on your instrument panel:

Using the Steering Wheel Controls

•

Power or VOL: Press to switch the

audio system on and off, or turn to

adjust the volume.

Depending on your vehicle and option

package, you can use different controls on

your steering wheel to interact with the

touchscreen system in different ways.

•

Sound Settings: Press to access the

audio settings.

Seek: Press to seek through radio

VOL: Control the volume of audio output.

stations or audio tracks.

Voice: Press to start a voice session. Press

again to stop the voice prompt and

immediately begin speaking. Press and

hold to end a voice session.

Play or Pause: Press to either play or

pause a track.

Tune: Turn to manually tune radio

stations.

Display: Press to switch the display on

or off.

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SYNC™ 3

•

Do not leave playing devices in your

Safety Information

vehicle during extreme conditions as it

could cause them damage. See your

device's user guide for further

information.

WARNING: Driving while

distracted can result in loss of vehicle

control, crash and injury. We strongly

recommend that you use extreme

caution when using any device that may

take your focus off the road. Your

primary responsibility is the safe

operation of your vehicle. We

•

For your safety, some SYNC 3 functions

are speed-dependent. Their use is

limited to when your vehicle is traveling

at speeds under 3 mph (5 km/h). Make

sure that you review your device's

manual before using it with SYNC 3.

recommend against the use of any

hand-held device while driving and

encourage the use of voice-operated

systems when possible. Make sure you

are aware of all applicable local laws

that may affect the use of electronic

devices while driving.

Speed-restricted Features

Some features of this system may be too

difficult to use while your vehicle is moving

so they are restricted from use unless your

vehicle is stationary.

•

Screens crowded with information,

such as Point of Interest reviews and

ratings, SiriusXM Traffic and Travel Link

sports scores, movie times or ski

conditions.

•

Do not attempt to service or repair the

system. Have an authorized dealer

check your vehicle.

Do not operate playing devices if the

power cords or cables are broken, split

or damaged. Place cords and cables

out of the way, so they do not interfere

with the operation of pedals, seats,

compartments or safe driving abilities.

•

Any action that requires you to use a

keyboard is restricted, such as entering

a navigation destination or editing

information.

All lists are limited so the user can view

fewer entries (such as phone contacts

or recent phone call entries).

See the following table for more specific

examples.

Restricted features

Pairing a Bluetooth phone.

Cellular Phone

Browsing of list entries is limited for phone contacts and

recent phone calls.

System Functionality

Editing the keypad code.

Enabling Valet Mode.

Editing settings while the rear view camera or active park

assist are active (If equipped).

Wi-Fi

Editing Wi-Fi settings.

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SYNC™ 3

Restricted features

Editing the list of wireless networks.

Connecting to a new Wi-Fi network.

Viewing received text messages.

Using the keyboard to enter a destination.

Text Messages

Navigation

Adding or editing Navigation Favorites entries or Avoid

Areas.

•

FCC: LHJ-FANW

IC: 2807E-FANW

Creating an Owner Account

Why do I need an owner account?

Updating Your System

You can choose to download the update

onto a USB drive or use Wi-Fi to deliver

automatic updates.

•

Essential for keeping up with the latest

software and connected features.

Access to customer support for any

questions you may have.

Maintain account permissions.

USB Updates

To use the USB update you need to log

into your owner account and visit the SYNC

software update page.

Visit the website to sign up and register.

Website

Website

FordPass™ Connect(If Equipped)

With a FordPass-equipped vehicle, you can

use FordPass to track your vehicle’s

location and remotely access vehicle

features such as start, lock and unlock and

vehicle status including fuel level and

approximate mileage. You can also

schedule specific times to remotely start

your vehicle so it is ready to hit the road as

soon as you are. FordPass is an optional

feature on select vehicles. FordPass is

available through a free download via the

Apple App Store® or Google Play™.

Message and data rates may apply.

Services may be limited by mobile phone

network coverage area.

The website notifies you if an update is

available. You can then select to download

the update.

You will need an empty USB drive. Please

check the website for minimum

requirements. Once you have inserted the

USB drive into your computer, choose to

start the download. Follow the instructions

provided to download the files to the USB

drive.

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SYNC™ 3

To install the update in your vehicle,

You must also give the system permission

to update automatically. Upon vehicle

delivery, the System asks you if you would

like to use the automatic update feature.

If you agree to automatic updates, you can

press OK to confirm. If this selection does

not appear upon vehicle delivery you can

access it through the General Settings.

See Settings (page 355). You can also

perform a master reset. See SYNC™ 3

Troubleshooting (page 357).

remove anything that is plugged in the USB

ports on the media hub and plug in the

USB drive containing the update. When

the USB drive is plugged in, the installation

should begin immediately. After a

successful installation, the update is

available the next time the vehicle is

started.

The installation of most files occurs in the

background, and does not interrupt your

use of the system. Navigation updates

cannot be installed in the background,

because the files are too large.

If you would like to switch this feature

on later, select:

Menu Item

Please refer to the website for any further

actions.

Settings

Updating Over Wi-Fi

To update your System over Wi-Fi your

vehicle must be within the range of a Wi-Fi

access point. Data rates may apply.

Automatic

System

From this menu, you can

enable automatic updates.

If you have not done so

already, the system

Updates

prompts you to set up a

Wi-Fi connection when you

enable this feature.

To enable automatic updates using

Wi-Fi, select:

Menu Item

When Wi-Fi and automatic updates are

enabled, your system checks for software

updates periodically. If a new version is

available, it downloads at that time.

Software downloads can take place for up

to 30 minutes after you have switched your

vehicle off. The updates do not interrupt

the normal use of your SYNC 3 system. If

a download does not complete for any

reason, the download continues where it

left off at the next Wi-Fi connected

Settings

Wi-fi & Hotspot

System Wi-Fi

Available

Wi-Fi

You can then select your

Wi-Fi network. You may

have to enter the security

code if the network is

secured. The system

Networks

opportunity. Upon activation of an update,

a banner displays on the touchscreen

indicating the system update. Select the

icon to see more detail. This icon displays

for two ignition cycles.

confirms when it has

connected to the network.

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SYNC™ 3

The cellular profile, media device index,

To switch this feature off:

Menu Item

and diagnostic log remain in your vehicle

unless you delete them and are generally

accessible only in your vehicle when the

cellular phone or media player is

connected.

Settings

Automatic

System

In this menu selection, you

If you sell or transfer your vehicle, we

recommend you perform a Master Reset

to erase all stored information. You can

find more information about the Master

Reset in General Settings. See Settings

(page 355). System data cannot be

accessed without special equipment and

access to your vehicle's SYNC 3 module.

Ford Motor Company and Ford of Canada

do not access the system data for any

purpose other than as described absent

consent, a court order, or where required

by law enforcement, other government

authorities, or other third parties acting

with lawful authority. Other parties may

seek to access the information

can change the selection

for automatic updates to

OFF.

Updates

Support

The SYNC support team is available to

help you with any questions you are not

able to answer on your own.

Monday-Saturday, 8:30am-8:00pm EST.

Sunday, 10:30am-7:30pm EST.

United States: 1-800-392-3673.

Canada: 1-800-565-3673.

Times are subject to change due to

independently of Ford Motor Company and

Ford of Canada.

holidays.

Privacy Information

USING VOICE RECOGNITION

When you connect a cellular phone to

SYNC 3, the system creates a profile within

your vehicle that links to that cellular

phone. This profile helps in offering you

more cellular features and operating more

efficiently. Among other things, this profile

may contain data about your cellular

phone book, text messages (read and

unread), and call history, including history

of calls when your cell phone was not

connected to the system. In addition, if you

connect a media device, the system

The SYNC 3 system allows you to use voice

commands, to control features like audio

and phone. By using voice commands, you

can keep your hands on the wheel and your

eyes on the road.

You can access each feature controlled by

SYNC 3 through a variety of commands.

To activate the SYNC 3 voice

commands push the voice

button on the steering wheel and

wait for the prompt.

creates and retains an index of supported

media content. The system also records a

short diagnostic log of approximately 10

minutes of all recent system activity. The

log profile and other system data may be

used to improve the system and help

diagnose any problems that may occur.

___ is a dynamic listing, meaning that it can

be the name of anything, such as artist, the

name of contact or number. The context

and the description of the command tell

you what to say for this dynamic option.

There are some commands that work for

every feature, these commands are:

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SYNC? 3 -> General Information for Your Ford Ecosport SUV 2020

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