eCall
WHAT IS ECALL
eCall is an emergency call system that
complies with European Union Regulation
(EU) 2015/758. See eCall User
Information (page 553).
EMERGENCY CALL
REQUIREMENTS
The system only operates in areas with a
compatible cell phone network and
emergency services infrastructure.
The system uses the public cell phone
network to initiate a call to the public
emergency services when activated
automatically in a severe accident or
manually by the vehicle occupants.
eCall is designed for emergency calls in
case of severe accidents or other
emergencies that require the emergency
services. It does not support other voice
calls.
EMERGENCY CALL
LIMITATIONS
Not all accidents activate the system. If an
accident does trigger the system, it initiates
a call to the emergency services. Do not
wait for the system to initiate a call if you
are able to do so. Call emergency services
immediately to avoid a delayed response
time. If you do not hear the system within
five seconds of the accident, the system
could be non-functional.
HOW DOES ECALL WORK
If an accident results in an attempt to
deploy an airbag, excluding knee airbags
and rear inflatable seatbelts, or to shut off
the fuel pump, the system initiates a call
to the emergency services. This call cannot
be canceled.
In the case of an emergency, the system,
as a means of communication aid, can help
you contact specific rescue departments
of public emergency services. The system
does not deploy the rescue operations. The
local public emergency service deploys
specific rescue operations according to the
actual situation.
Using a non-Ford audio system could result
in the system not properly operating.
MANUALLY MAKING AN
EMERGENCY CALL
E218263
WARNING: Use caution when
making a manual emergency call when
driving.
During an emergency call, the system
transmits vehicle data to the emergency
service. See Emergency Call System
Data (page 22).
Note: If the transmission is unsuccessful,
this could result in the emergency operator
not receiving your vehicle data.
Note: If the system is unable to initiate a
call to the emergency services, a voice
prompt plays and the emergency call
indicator illuminates.
1. Switch the ignition on.
2. Press the SOS symbol on the overhead
console to open the emergency call
button cover.
3. Press the emergency call button to
initiate a call to the emergency
services.
Note: Press the button again before the call
is connected to cancel it.
4. Speak to the operator.
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Focus (CGE) Vehicles Built From: 15-03-2021, CG3784en enGBR, Edition date: 202012, First-Printing
