Get SYNC? 3 Guide for Ford Focus 4 Door Fourth generation(2018-2025)

SYNC™ 3

Using the Touchscreen

GENERAL INFORMATION

WARNING:Driving while distracted

can result in loss of vehicle control, crash

and injury. We strongly recommend that

you use extreme caution when using any

device that may take your focus off the

road. Your primary responsibility is the

safe operation of your vehicle. We

recommend against the use of any

hand-held device while driving and

encourage the use of voice-operated

systems when possible. Make sure you

are aware of all applicable local laws

that may affect the use of electronic

devices while driving.

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Status bar.

Home screen.

Clock. See Settings (page 538).

Outside air temperature.

Feature bar.

About SYNC

The system allows you to interact with the

entertainment, information and

communication systems on your vehicle

using voice commands and a touchscreen.

The system provides easy interaction with

audio, phone, navigation, mobile apps and

settings.

Status Bar

Cell phone microphone muted.

Note: You can switch the system on and

use it for up to an hour without switching

the ignition on.

Note: You can use the system after you

switch the ignition off for up to 10 minutes

or until you open a door.

Note: For your safety, some features are

speed-dependent. Their use is limited to

when your vehicle speed is less than 5 km/h

(3 mph).

Audio system muted.

Software update installed.

Wi-Fi connected.

Cell phone roaming.

Text message received.

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SYNC™ 3

Emergency Assistance off.

Select to adjust system settings.

See Settings (page 538).

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Cell phone network signal

strength.

Cleaning the Touchscreen

See Cleaning Displays and Screens

Vehicle data sharing on.

(page 442).

Updating the System

UpdatingtheSystemUsingaUSBDrive

Vehicle location sharing on.

Downloading an Update

1. Go to the SYNC update page on the

local Ford website.

Vehicle data and vehicle location

sharing on.

Traffic data source: Live traffic.

2. Download the update.

Note: The website notifies you if an update

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is available.

Traffic data source: Traffic

broadcast.

3. Insert a USB drive into your computer.

Note: The USB drive needs to be empty and

meet the minimum requirements detailed

on the website.

Wireless charger active.

4. Follow the instructions provided to

Feature Bar

download the update to the USB drive.

Select to use the radio, a USB, a

Installing an Update

media player or a Bluetooth

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Note: You can use the system when

device. See Entertainment

installation is in progress.

(page 526).

1. Disconnect all other USB devices from

Select to adjust climate settings.

the USB ports.

See Climate (page 528).

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2. Connect the USB drive with the update

to a USB port.

Select to make calls and access

the phonebook on your cell

Note: Installation starts automatically

phone. See Phone (page 531).

within 10 minutes.

Select to use the navigation

system. See Navigation (page

533).

Updating the System Using a Wi-Fi

Network Connection

Switching Automatic System Updates

1. Select Settings.

2. Select Automatic updates.

3. Switch Automatic system updates on.

Select to search for and use

compatible apps on your iOS or

Android device. See Apps (page

537).

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SYNC™ 3

The system is now set to check for and

USING VOICE RECOGNITION

receive system updates when it is

connected to a Wi-Fi network.

The system allows you to interact with the

entertainment, information and

Note: You can use the system when

communication systems on your vehicle

using voice commands. This allows you

to keep your hands on the steering wheel

and focus on what is in front of you.

download is in progress.

Note: If the system is disconnected from

the Wi-Fi network when download is in

progress, the download continues the next

time the system is connected to a Wi-Fi

network.

Press the voice control button

on the steering wheel and wait

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for the voice prompt.

Connecting to a Wi-Fi Network

Note: Press the voice control button again

to interrupt a voice prompt and begin

speaking.

See Connecting the Vehicle to a Wi-Fi

Network (page 497).

Note: Turn the volume control when a voice

Additional Information and

Assistance

For additional information and assistance,

we recommend that you contact an

authorized dealer or refer to the local Ford

website.

prompt plays to adjust the volume.

Note: Press and hold the voice control

button on the steering wheel to use Siri on

your iOS device.

The following voice commands are

designed to help you from any screen:

•

List of commands

Help

The following tables list some of the more

frequently used voice commands. For a

complete list of voice commands, refer to

the local Ford website.

General

Voice Command

Description

Get a list of voice commands for a specific feature.¹

Cancel an active voice session.

___ list of commands

Cancel

Get a list of voice commands for a specific feature.¹

Return to the previous screen.

___ help

Back

Main menu

Go to the main menu.

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SYNC™ 3

Voice Command

Description

Go to the next page.

Go to the previous page.

¹Add the name of the feature to the command.

Entertainment

Audio Source

Voice Command

Description

Radio

Use the radio.

CD Player

Bluetooth audio

USB

Use the CD player.

Use a Bluetooth device.

Use a USB or media player.

Radio

Voice Command

Description

Listen to AM radio.

Tune to a specific AM frequency.¹

Listen to DAB radio.

___ AM

DAB

Listen to FM radio.

Tune to a specific FM frequency.¹

___ FM

¹Add the radio frequency to two decimal places to the command.

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SYNC™ 3

USB and Media Player

Voice Command

Play album ___

Description

Play artist ___

Play audiobook ___

Play genre ___

Play your music by category.¹

Play playlist ___

Play podcast ___

Play song ___

Browse all albums

Browse all artists

Browse all audiobooks

Browse all genres

Browse all playlists

Browse all podcasts

Browse all tracks

Browse album ___

Browse artist ___

Browse audiobook ___

Browse genre ___

Browse playlist ___

Browse podcast ___

Browse music on a USB device.

Browse your music by category on a USB device.¹

¹Add an album name, artist name, audiobook name, genre name, playlist name, podcast

name or track name to the command. Say the name exactly as it appears on your device.

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SYNC™ 3

Phone

Voice Command

Description

Pair phone

Redial

Pair a cell phone or Bluetooth enabled device.

Redial the last number that you dialed.

Dial a number.¹

Dial ___

Call a specific contact from your phonebook.²

Call ___

Call ___ ___

Call a specific contact from your phonebook at a

specific location.³

Listen to message

Listen to a text message.

Listen to message ___

Listen to a specific text message from a list of text

messages.

Reply to message

Reply to the last text message.

¹Add the number you want to dial to the command.

²Add a contact name from your phonebook to the command. Say the first and last name

of your contact exactly as it appears on your device.

³Add a contact name and location from your phonebook to the command. Say the first

and last name of your contact exactly as it appears on your device.

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SYNC™ 3

Navigation(If Equipped)

Setting a Destination

Voice Command

Description

Find an address

Enter a destination address. When prompted,

provide the house number, the street and city.

Find a POI

Search for a point of interest by name or by category.

Search for a nearby point of interest by category.¹

Find nearest ___

Search for a point of interest category.¹

Find a POI category

Destination home

Destination work

Set your saved home address as your destination.

Set your saved place of work as your destination.

Previous destinations

Display and select from a list of previous destina-

tions.

Favourite destinations

Display and select from a list of favorite destinations.

¹Add a point of interest category or the name of a major brand or chain to the command.

Route Guidance

Voice Command

Cancel route

Description

Cancel the current route.

Reroute

Select an alternate route.

Repeat last instruction

Show route

Repeat the last guidance prompt.

Display an overview of the route.

Display the map on the touchscreen.

Show map

Show north up

Display a two-dimensional map with north toward

the top of the touchscreen.

Show heading up

Show 3D

Display a two-dimensional map with the direction

you are traveling toward the top of the touchscreen.

Display a three-dimensional map with the direction

you are traveling toward the front.

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SYNC™ 3

Apps

General

Voice Command

Description

Mobile apps

Start an app. The system prompts your for the app

name.

List apps

Find apps

Get a list of apps running on your device.

Search and connect to apps running on your device.

Active App

Voice Command

Description

Get a list of voice commands for a specific app.¹

Close an app.¹

___ help

Close ___

¹Add an app name to the command.

Voice Settings

Voice Command

Voice settings

Description

Go to the voice settings menu.

Switch long voice prompts on.

Switch short voice prompts on.

Interaction mode standard

Interaction mode advanced

Call confirmation on

Switch call confirmation on. The system prompts

you to confirm before making a call.

Call confirmation off

Switch call confirmation off. The system does not

prompt you to confirm before making a call.

Voice command lists on

Voice command lists off

Switch the display of voice commands on.

Switch the display of voice commands off.

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SYNC™ 3

Automatic Blower Motor Speed

Using the Radio

Setting an AM/FM Radio Station

1. Select Sources.

2. Select AM or FM.

Reduction

If necessary, the system decreases the

blower motor speed when you are using

voice commands to reduce the amount of

background noise in your vehicle. It returns

to normal when you are finished.

Switching Automatic Blower Motor

Speed Reduction Off

Simultaneously press the A/C and

recirculated air buttons.

ENTERTAINMENT

Select the audio option on the

feature bar.

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3. Rotate the control to change the

frequency.

Selecting a FM Radio Station From a

List

1. Select Sources.

2. Select FM.

3. Select Stations.

4. Select a radio station from the list.

Selecting a Digital Radio Station From

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a List

Audio source. Select to choose

a different audio source.

1. Select Sources.

2. Select DAB.

Presets. Swipe left to view more

3. Select Stations.

4. Select an ensemble.

5. Select a radio station from the list.

presets.

You can access these options using the

touchscreen or voice commands.

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SYNC™ 3

Manually Changing Digital Radio

Stations

Note: If you switch traffic announcements

on, traffic announcements broadcast by

radio stations interrupt the current audio

source to help you plan your route.

StreamingMusicFromaBluetooth

Device

Check the compatibility of your device on

the local Ford website.

Pair your device. See Phone (page 531).

Select Sources.

Select Bluetooth.

Searching for Tracks on a Bluetooth

Device

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Select Browse.

Rotate the control to change the station.

Select a track.

Automatically Changing Radio

Note: Select the cover art to view

Stations

information about the current track.

Press to seek the next station up

the frequency band.

Playing Tracks on a Bluetooth Device

in a Random Order

Press and hold to quickly seek

up the frequency band.

Select to play tracks in a random

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order.

Press to seek the next station

down the frequency band.

Repeating Tracks on a Bluetooth

Device

Press and hold to quickly seek

down the frequency band.

Select the repeat icon to repeat

Storing a Radio Station

tracks.

Press and hold one of the preset buttons.

Note: You can repeat one track or all tracks

on an audio format Bluetooth device. You

can repeat one track, all tracks or all tracks

in one folder on a Bluetooth device.

Note: A small number one appears next to

the repeat icon to indicate that a track is set

to repeat. A small folder icon appears next

to it to indicate that a folder is set to repeat.

Note: The radio briefly mutes to indicate

the station has been stored.

Note: You can add additional preset pages

using the settings option on the feature bar.

Switching Traffic Announcements On

Select Traffic (TA).

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SYNC™ 3

Supported Devices

PlayingMusicFromaUSBorMedia

Player

The system supports most USB and media

players, including iOS and Android devices.

Connect your device to a USB port.

Select Sources.

Supported File Formats

Select USB.

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The system supports the following file

formats:

•

MP3, MP4, WMA, WAV, AAC, AIFF, APE,

DSD, and FLAC audio file formats.

Note: The system indexes your music

before you can play it.

MP3, WMA, WAV, M4A, M4B, AAC, and

SearchingforTracksonaUSBorMedia

FLAC file extensions.

Player

FAT, exFAT, and NTFS file systems.

Select Browse.

Select a track.

Audio File Metadata

The system organizes files on your USB or

media player by metadata tags. Metadata

tags contain information about the file. If

the metadata tags for the files on your USB

or media player contain no information,

the system classifies them as unknown.

The system can index up to 50000 tracks

on a USB device or media player, and up

to 10 devices.

Note: Select the cover art to view

information about the current track.

Note: You can also browse by album, artist,

audiobook, genre, playlist, podcast or track

name.

Playing Tracks on a USB or Media

Player in a Random Order

Select to play tracks in a random

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order.

CLIMATE

Touch the climate button on the

touchscreen to access your climate control

features.

Note: You can switch temperature units

between Fahrenheit and Celsius. See

Settings (page 538).

Repeating Tracks on a USB or Media

Player

Select the repeat icon to repeat

tracks.

Note: You can repeat one track or all tracks

on an audio format USB or media player.

You can repeat one track, all tracks or all

tracks in one folder on a USB or media

player.

Note: A small number one appears next to

the repeat icon to indicate that a track is set

to repeat. A small folder icon appears next

to it to indicate that a folder is set to repeat.

Accessing the Climate Control

Touch the button to access

additional controls for the front

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climate system.

Directing the Airflow

Touch the button to direct

airflow to the windshield air

vents and de-mister.

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SYNC™ 3

Touch the button to direct

MAX A/C: Touch the button to activate

and maximize cooling. The driver and

passenger temperatures are set to LO,

recirculated air flows through the

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airflow to the instrument panel

air vents.

Touch the button to direct

instrument panel vents, air conditioning

automatically turns on and the fan

automatically adjusts to the highest speed.

airflow to the footwell air vents.

You can direct air through any combination

of these air vents.

A/C: Touch to switch the air conditioning

on or off. Use A/C with recirculated air to

improve cooling performance and

efficiency.

Setting the Blower Motor Speed

Touch up or down to increase or

decrease the volume of air that

circulates in your vehicle.

Note: In certain conditions, such as

maximum defrost, the air conditioning

compressor may continue to operate even

though you switch off the air conditioning.

Setting the Temperature

Touch up or down on the left-hand

temperature control to set the left-hand

temperature.

Switching the Climate Control On

and Off

Touch the button.

Note: This control also adjusts the

right-hand side temperature when you

switch off dual zone mode.

Touch up or down on the right-hand

temperature control to set the right-hand

temperature.

Switching the Climate Controlled

Seats On and Off

Touch the button to cycle

through the various climate

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controlled seat settings.

Switching Auto Mode On and Off

Touch the button to switch on

automatic operation, then set

the temperature.

Switching Dual Zone Mode On and

Off

Touch the button to switch on

temperature control for the

The system adjusts the blower motor

speed, air distribution, air conditioning

operation, and outside or recirculated air

to reach and maintain the temperature you

have set.

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right-hand side of the vehicle.

Switching the Heated Exterior

Mirrors On and Off

Switching the Air Conditioning On

Touch the button.

and Off

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A pop-up appears on the screen

to display the air conditioning

options.

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SYNC™ 3

You can also use this setting to defog and

Switching the Heated Windshield

On and Off

Touch the button to clear the

windshield of thin ice and fog.

The heated windshield turns off

after a short period of time.

clear the windshield of a thin covering of

ice.

Note: To prevent window fogging, you

cannot select recirculated air when

maximum defrost is on.

Note: The heated rear window also turns

on when you select maximum defrost.

Switching the Heated Rear

Window On and Off

Switching Recirculated Air On and

Touch the button to clear the

Off

rear window of thin ice and fog.

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Touch the button to switch

between outside air and

recirculated air.

Switching the Heated Seats On

and Off

The air currently in the passenger

Touch the button to cycle

through the various heat

settings.

compartment recirculates. This may

reduce the time needed to cool the interior,

when used with A/C, and reduce unwanted

odors from entering your vehicle.

Switching the Heated Steering

Wheel On and Off

Note: Recirculated air may turn off, or

prevent you from switching on, in all air flow

modes except MAX A/C to reduce the risk

of fogging. Recirculation may also turn on

and off in various air distribution control

combinations during hot weather to improve

cooling efficiency.

Touch the button.

Switching Maximum Air

Conditioning On and Off

Switching the Ventilated Seats On

Touch the button for maximum

and Off

cooling.

Touch the button to cycle

through the various ventilated

Recirculated air flows through the

instrument panel air vents, air conditioning

turns on and the blower motor adjusts to

the highest speed.

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seat settings.

Accessing Rear Climate Controls

Touch the button to access

Switching Maximum Defrost On

additional controls for the rear

and Off

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climate system.

Touch the button for maximum

defrosting.

Rear Climate Control Lock

Indicator

Air flows through the windshield air vents,

and the blower motor adjusts to the

highest speed.

Touch the button.

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SYNC™ 3

When on, you can only operate the rear

hand-held device while driving and

encourage the use of voice-operated

systems when possible. Make sure you

are aware of all applicable local laws

that may affect the use of electronic

devices while driving.

passenger settings through the front

controls.

Switching Rear Auto Mode On and

Off

Touch the button to switch on

rear automatic operation, then

set the temperature.

Check the compatibility of your device on

the local Ford website.

Pairing Your Cell Phone for the

Switching the Rear Climate

Controlled Seats On and Off

First Time

Go to the settings menu on your cell phone

and switch Bluetooth on. Make sure your

cell phone is discoverable. See your cell

phone's user manual.

Touch the button to cycle

through the various climate

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controlled seat settings.

Select the phone option on the

Switching the Rear Heated Seats

On and Off

feature bar.

1. Select Pair phone.

Touch the button to cycle

through the various heat

settings.

Note: A prompt alerts you to search for your

vehicle on your cell phone.

2. Select your vehicle on your cell phone.

Switching the Rear Ventilated

Seats On and Off

Note: A number appears on your cell phone

and on the touchscreen.

Touch the button to cycle

3. Confirm that the number on your cell

phone matches the number on the

touchscreen.

through the various ventilated

E268558

seat settings.

Note: The touchscreen indicates that you

have successfully paired your cell phone.

PHONE

4. Download the phonebook from your

cell phone when you are prompted.

Note: If you pair more than one cell phone,

use the phone settings to specify the

primary phone. You can change this setting

at any time.

WARNING:Driving while distracted

can result in loss of vehicle control, crash

and injury. We strongly recommend that

you use extreme caution when using any

device that may take your focus off the

road. Your primary responsibility is the

safe operation of your vehicle. We

Using Your Cell Phone

Recent Call list

Display and select an entry from a list of

previous calls.

recommend against the use of any

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SYNC™ 3

Contacts

Phone Voice Assistant

Display a smart search form to look up your

contacts. Use the List button to

Connect to the phone voice service on your

Android device.

alphabetically sort your contacts.

Text Messaging

Setting Text Message Notification

Your phone

Change ring tones, alerts or pair another

cell phone.

iOS

1. Go to the settings menu on your cell

Change device

Display the list of paired or connected

devices that you can select.

phone.

2. Select Bluetooth.

3. Select the information icon to the right

Do not disturb

of your vehicle.

4. Switch text message notification on.

Reject incoming calls and switch ring tones

and alerts off.

Android

Phone Keypad

Directly dial a number.

1. Go to the settings menu on your cell

phone.

2. Select Bluetooth.

Text messages

Display the cell phone messages.

3. Select the profiles option.

4. Select the phone profile.

5. Switch text message notification on.

Siri

Connect to Siri on your iOS device.

Using Text Messaging

Menu Item

Description

Hear it

View

Call

Hear the text message.

View the text message.

Call the sender.

Reply to the text message with a standard text message.

Note: Certain features of the system are

not available when you are using Apple

CarPlay.

Apple CarPlay

1. Connect your device to a USB port.

Switching Apple CarPlay Off

1. Select Settings.

2. Follow the instructions on the

touchscreen.

2. Select Apple CarPlay preferences.

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SYNC™ 3

3. Switch Apple CarPlay off.

Zoom in.

Route guidance menu.

Destination entry menu.

Android Auto

1. Connect your device to a USB port.

2. Follow the instructions on the

Setting a Destination

touchscreen.

Note: You might need to enable Android

Setting a Destination Using the Text

Auto from the settings menu.

Entry Screen

Note: Certain features of the system are

not available when you are using Android

Auto.

Switching Android Auto Off

1. Select Settings.

2. Select Android Auto.

3. Switch Android Auto off.

NAVIGATION

Note: For more information, refer to the

local Ford website.

Select the navigation option on

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the feature bar.

Text entry field.

Automatic suggestions based on

the text you enter.

Information icon.

Search.

Keyboard settings.

Note: Select one of the suggestions to copy

the detail to the text entry field.

Note: You can enter a destination in a

number of formats, city street number, city

number street, zip code or point of interest.

Note: You do not have to enter the

destination country.

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Note: To enter mutated vowels or accented

characters, for example ä or é, press and

hold the corresponding character on the

keyboard.

Map view menu.

Zoom out.

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SYNC™ 3

Select Search.

Select Start to begin route guidance.

Zoom

Display more or less detail on the map.

Note: You can use pinch gestures to zoom

in and out. Place two fingers on the screen

and move them apart to zoom in. Place two

fingers on the screen and bring them

together to zoom out.

Setting a Destination Using the Map

Screen

Route Guidance

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Re-center the map.

Selected location.

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3D map rotation. Swipe left or

right.

Turn indicator. Select to hear the

last guidance prompt.

Start route guidance.

Destination name.

Point of interest.

Select the location on the map.

Select Start to begin route guidance.

Estimated time of arrival,

distance to destination or time

to destination.

Changing the Format of the Map

Current road.

Mute guidance prompts.

Cancel route guidance.

Display the map in one of the following

formats:

•

A two-dimensional map with the

direction you are traveling toward the

top of the screen.

Note: To change guidance prompt volume,

turn the volume control when a guidance

prompt plays.

•

A two-dimensional map with north

toward the top of the screen.

A three-dimensional map with the

direction you are traveling toward the

front.

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SYNC™ 3

Route Guidance Menu

Menu Item

Screen view

Full map

Description

Adjust your map preferences for when route guidance is active.

View a full screen map when route guidance is active.

View exit information for your current route.

Motorway exit info

Turn list

View the turn list for your current route. Select a road to avoid

it.

View traffic nearby or on your current route.¹

Adjust navigation settings.

Traffic list

Navigation settings

Where am I?

Cancel route

Show route

Re-route

View information about your current location.

Cancel route guidance.

View the entire current route on the map.

View an alternative route compared to your current one.

Change the order or remove waypoints.

The system determines the order of waypoints for you.

Go to the next screen and start the new route.

Enter a destination address.

Edit waypoints

Optimise order

Start

Home

Set your saved home address as your destination

Set your saved place of work as your destination.

Display and select from a list of favorite destinations.

Display and select from a list of previous destinations.

Display the point of interest categories.

Work

Favourites

Previous destinations

POI

¹Reliant upon traffic message channel or live traffic.

Note: If you have inadvertently adjusted

Adjusting the Guidance Prompt

Volume

the volume to zero, press the turn indicator

button to play the last voice prompt and

then adjust the volume to the desired level.

Turn the volume control when a guidance

prompt plays to adjust the volume.

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SYNC™ 3

Muting Guidance Prompts

Select the mute option on the

screen to mute guidance

prompts.

Note: The system mutes the next and all

future guidance prompts.

Adding Waypoints

You can add a waypoint to a navigation

route as a destination along your route.

You can add up to five waypoints.

1. Select the search option on the map.

2. Set a destination.

3. Select the flag icon.

4. Select Start.

E309627

Traffic congestion.

Road closure.

Live traffic active.

Urgent warning.

Traffic incident.

Canceling Route Guidance

Canceling Route Guidance From the

Route Guidance Menu

Select the route guidance menu

option on the active guidance

screen.

Switching Live Traffic On

Note: Make sure that the modem is

Select Cancel route.

enabled. See Connected Vehicle (page

Canceling Route Guidance From the Main

497).

1. Select Settings.

Map

Select the icon in the upper

E309522

2. Select FordPass Connect.

3. Select Connectivity settings.

4. Switch Vehicle connectivity on.

5. Switch Location on.

6. Switch Vehicle data & Remote ctrl on.

7. Switch Live Traffic on.

right-hand corner of the main

map to cancel route guidance.

Live Traffic (If Equipped)

Live traffic provides near real-time traffic

information to help you plan the fastest

route to your destination. You must have

an active subscription for Live Traffic.

Navigation Map Updates

Please check the local Ford website or

contact your dealership for navigation map

updates.

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Focus (CGE) Vehicles Built From: 15-03-2021, CG3784en enGBR, Edition date: 202012, First-Printing

SYNC™ 3

HERE is the digital map provider for the

4. Start the apps on your device that you

want to use through SYNC.

Note: If you close the apps on your device,

you will not be able to use them through the

system.

navigation application. If you find map

data errors, you can report them directly

to HERE by visiting www.here.com. HERE

evaluates all reported map errors and

responds with the result of their

5. Select the app that you want to use on

investigation by e-mail.

the touchscreen.

Note: Connect your device to a USB port if

you want to use a navigation app. When

using a navigation app, keep your device

unlocked and the app open.

APPS

Note: For more information about available

apps, supported devices and

troubleshooting, refer to our local website.

Using Apps on an Android Device

When you start an app through the system

for the first time, you could be asked to

grant certain permissions. You can review

and change the permissions that you have

granted at any time when your vehicle is

not moving. See Settings (page 538).

Note: We recommend that you check your

data plan before using your apps through

the system. Using them could result in

additional charges.

Note: We recommend that you check the

app provider's terms and conditions and

Note: Make sure that you have an active

account for apps that you want to use

through the system.

Select the apps option on the

feature bar.

1. If your device is connected via USB,

switch Android Auto off. See Phone

(page 531).

2. Switch on Enable Mobile apps via USB

in the Mobile Apps Settings tile.

3. Pair your device. See Phone (page 531).

4. Start the apps on your device that you

want to use through SYNC.

Note: If you close the apps on your device,

you will not be able to use them through the

system.

5. Select Find mobile apps.

Note: The system searches and connects

to compatible apps that are running on your

device.

Note: Some apps will work with no setup.

Others require you to configure some

personal settings before you can use them.

6. Select the app that you want to use on

Using Apps on an iOS Device

the touchscreen.

Select the apps option on the

Note: Mobile Apps on your device use the

USB port to establish a connection with

SYNC. Some devices may lose the ability to

play music over USB when Mobile Apps are

enabled.

feature bar.

1. If your device is connected via USB,

switch Apple CarPlay off. See Phone

(page 531).

Using Mobile Navigation on an

2. Connect your device to a USB port or

Android Device

pair and connect using Bluetooth.

3. If prompted to enable CarPlay, select

1. Connect your device to a USB port.

Disable.

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Focus (CGE) Vehicles Built From: 15-03-2021, CG3784en enGBR, Edition date: 202012, First-Printing

SYNC™ 3

2. Switch Android Auto off. See Phone

Bluetooth

(page 531).

You can switch Bluetooth on and off and

3. Switch on Enable Mobile apps via USB

pair your cell phone.

in the Mobile Apps Settings tile.

Clock

4. Select the apps option on the feature

bar.

You can adjust the clock settings.

5. Select the navigation app that you

want to use on the touchscreen.

Display

Note: When using a navigation app, keep

You can adjust display settings like

your device unlocked and the app open.

brightness and auto dim.

Note: Mobile Apps on your device use the

USB port to establish a connection with

SYNC. Some devices may lose the ability to

play music over USB when Mobile Apps are

enabled.

Emergency Assistance

You can switch Emergency Assistance on

and off.

FordPass

You can adjust the FordPass settings.

SETTINGS

Select the settings option on the

General

feature bar.

E280315

You can adjust settings like language,

measurement units, or reset the system.

Select a tile to access the settings.

Select the option to display extra

Mobile Apps

information.

E268570

You can adjust permissions, enable,

disable, and update mobile apps.

Ambient Lighting

You can adjust the ambient lighting

Navigation ^{(If Equipped)}

settings.

You can adjust navigation settings like map

preferences and route guidance.

Android Auto

You can switch Android Auto on and off.

Phone

You can connect and disconnect your

device, or manage the connected device

settings.

Apple CarPlay

You can switch Apple CarPlay on and off.

Seats(If Equipped)

Audio

You can adjust the position and the

You can adjust the audio settings.

massage function of the seats.

Automatic Updates

Sound

You can switch automatic updates on and

You can adjust the sound settings.

off and adjust the settings.

538

Focus (CGE) Vehicles Built From: 15-03-2021, CG3784en enGBR, Edition date: 202012, First-Printing

SYNC™ 3

Valet Mode(If Equipped)

Voice Control

You can adjust the voice control settings.

You can enable and disable the valet

mode.

Wi-Fi

Vehicle (If Equipped)

You can adjust the camera settings.

You can switch Wi-Fi on and off and adjust

the settings.

539

Focus (CGE) Vehicles Built From: 15-03-2021, CG3784en enGBR, Edition date: 202012, First-Printing

SYNC™ 3

SYNC™ 3 TROUBLESHOOTING

Voice Recognition

Symptom

Possible Cause and Resolution

The system does not under-

stand what I am saying.

–

You are using the wrong voice commands.

•

See Using Voice Recognition (page 520).

For a complete list of voice commands, refer to the

local Ford website.

–

You are speaking too soon.

Wait for the voice prompt before you speak.

•

The system does not under-

stand the name of a track or

artist.

Device limitation. Bluetooth does not support voice

commands.

•

Connect your device to a USB port.

If you have an iOS device, press and hold the voice

control button on the steering wheel to use Siri to

play specific tracks.

–

You are using the wrong voice commands.

•

See Using Voice Recognition (page 520).

For a complete list of voice commands, refer to the

local Ford website.

You are not saying the name exactly as it appears on

your device.

•

Say the name of the track or artist exactly as it

appears on your device. Spell out any abbreviations

in the name.

The song or artist name may have some special char-

acters that are not being recognized by the system.

–

The name contains special characters, for example *,

- or +.

•

Rename the files on your device or use the touch-

screen to select and play the track.

540

Focus (CGE) Vehicles Built From: 15-03-2021, CG3784en enGBR, Edition date: 202012, First-Printing

SYNC™ 3

Symptom

Possible Cause and Resolution

The system does not under-

stand the name of a contact

in the phonebook on my

device and calls the wrong

contact.

–

You are not saying the name exactly as it appears on

your device.

•

Say the first and last name of the contact exactly

as it appears on your device. Spell out any abbrevi-

ations in the name.

–

The name contains special characters, for example *,

- or +.

•

Rename the contact on your device or use the

touchscreen to select and call the contact.

The system does not under-

stand foreign names of

contacts in the phonebook

on my device.

You are not saying the name exactly as it appears on

your device.

•

Say the first and last name of the contact exactly

as it appears on your device. The system applies

phonetic pronunciation rules of the selected

language to the names of contacts in the phone-

book on your device. Select the name of the

contact on the touchscreen and use the Hear it

option to get an idea of how the system expects

you to pronounce it.

The system voice prompts

and the pronunciation of

some words does not seem

to be very accurate.

–

Device limitation.

•

The system uses text-to-speech technology and

uses a synthetically generated voice rather than

pre-recorded human voice.

USB and Bluetooth Audio

Symptom

Possible Cause and Resolution

I cannot connect my device.

–

Device malfunction.

•

Disconnect your device. Switch your device off,

reset it and try again.

Cable connection issue.

•

Correctly connect the cable to your device and the

vehicle USB port.

Incompatible cable.

•

Use the cable recommended by the manufacturer

of your device.

541

Focus (CGE) Vehicles Built From: 15-03-2021, CG3784en enGBR, Edition date: 202012, First-Printing

SYNC™ 3

Symptom

Possible Cause and Resolution

Incorrect device settings.

–

•

Make sure that your device does not have an auto-

install program or active security settings.

•

Check that your device is not set only to charge.

–

Device lock screen enabled.

Unlock your device before connecting it.

•

The system does not recog-

nize my device.

Device limitation.

•

Do not leave your device in your vehicle during very

hot or very cold weather conditions.

The system does not under-

stand the name of a track or

artist.

–

Device limitation. Bluetooth does not support voice

commands.

•

Connect your device to a USB port.

If you have an iOS device, press and hold the voice

control button on the steering wheel to use Siri to

play specific tracks.

I cannot stream audio from

my Bluetooth device.

–

Incompatible device.

•

Check the compatibility of your device on the local

Ford website.

–

Device not connected.

Pair your device. See Phone (page 531).

Media player not running.

Start the media player on your device.

•

The system does not recog-

nize the music on my device.

–

Missing or incorrect audio file metadata, for example

artist, song title, album or genre.

•

Repair the files on your device.

–

Corrupt files.

•

Repair the files on your device.

•

Use a device that contains files that are not copy-

right protected.

–

Unsupported file format.

•

Repair or convert the files to a supported format.

See Entertainment (page 526).

542

Focus (CGE) Vehicles Built From: 15-03-2021, CG3784en enGBR, Edition date: 202012, First-Printing

SYNC™ 3

Symptom

Possible Cause and Resolution

Device indexing required.

Re-index your device. See Settings (page 538).

Device lock screen enabled.

Unlock your device before connecting it.

Device malfunction.

–

•

Sometimes I cannot hear a

track playing on my device.

–

•

Disconnect your device. Switch your device off,

reset it and try again.

When I disconnect my iOS

device the audio volume is

set to maximum.

Device limitation.

Turn the volume down on your device

•

The system does not play

If the system does not play the tracks on your USB device

the tracks on my USB drive in the correct order, the following information could help:

in the correct order.

–

If you are selecting USB as the audio source when the

system is still indexing, SYNC plays tracks sorted

alphabetically by file name in the root directory.

–

If you are selecting USB as the audio source after the

system has finished indexing, SYNC plays all tracks

sorted alphabetically by the title in the ID3 tag

regardless of where they are located. SYNC uses the

file name if the title in the ID3 Tag does not exist.

–

If you are selecting the option to play all tracks from

the browsing menu, SYNC plays all tracks sorted

alphabetically by the title in the ID3 tag regardless of

where they are located. SYNC uses the file name if the

title in the ID3 Tag does not exist.

If you are selecting a track when using the explore

device option, SYNC plays tracks sorted alphabetically

by file name in the folder you have selected. SYNC

then plays all tracks in any subfolders in the folder you

have selected.

543

Focus (CGE) Vehicles Built From: 15-03-2021, CG3784en enGBR, Edition date: 202012, First-Printing

SYNC™ 3

Phone

Symptom

Possible Cause and Resolution

Incorrect cell phone settings.

During a call, I can hear

–

excessive background noise.

•

Check and adjust the audio settings on your cell

phone. Refer to your cell phone's user manual.

During a call, I can hear the

other person but they

cannot hear me.

–

Cell phone malfunction.

Switch your cell phone off, reset it and try again.

Cell phone microphone muted.

Unmute your cell phone microphone.

•

During a call, I cannot hear

the other person and they

cannot hear me.

–

System restart required.

•

Restart the system. Switch the ignition off and

open the door. Close the door and lock the vehicle.

Wait until the touchscreen is off and any illumin-

ated USB ports are not illuminated. Unlock the

vehicle, switch the ignition on and try again.

I cannot download phone-

book.

–

Incompatible cell phone.

•

Check the compatibility of your cell phone on the

local Ford website.

Incorrect cell phone settings.

•

Allow the system to retrieve contacts from your

cell phone. Refer to your cell phone's user manual.

Incorrect system settings.

•

Switch automatic phonebook download on. See

Settings (page 538).

–

Cell phone malfunction.

•

Switch your cell phone off, reset it and try again.

A message displays

Incorrect cell phone settings.

suggesting that my phone-

book has downloaded but it

is empty or it has missing

contacts.

•

Allow the system to retrieve contacts from your

cell phone. Refer to your cell phone's user manual.

Check the location of the missing contacts on your

cell phone. If they are stored on the SIM card, move

them to the cell phone memory.

–

Incorrect system settings.

•

Switch automatic phonebook download on. See

Settings (page 538).

544

Focus (CGE) Vehicles Built From: 15-03-2021, CG3784en enGBR, Edition date: 202012, First-Printing

SYNC™ 3

Symptom

Possible Cause and Resolution

Incompatible cell phone.

I cannot connect my cell

phone.

–

•

Check the compatibility of your cell phone on the

local Ford website.

Cell phone malfunction.

•

Switch your cell phone off, reset it and try again.

Install the latest cell phone firmware.

Delete your device from system and delete SYNC

from your device and try again.

•

Switch automatic phonebook download off. See

Settings (page 538).

Text messaging does not

work.

–

Incompatible cell phone.

•

Check the compatibility of your cell phone on the

local Ford website.

–

Cell phone malfunction.

Switch your cell phone off, reset it and try again.

•

I cannot hear text messages.

Incompatible cell phone.

•

Check the compatibility of your cell phone on the

local Ford website.

Navigation^{(If Equipped)}

Symptom

Possible Cause and Resolution

I cannot enter a street name

when I am abroad.

–

Incorrect entry method.

Enter the street name with the country.

•

The system does not recog-

nize coordinates.

You are using the wrong coordinates format.

•

Use the format ##. #####, ##. ##### (for N/S ,

E/W). Add a minus before coordinates if the

direction is West and keep a positive value if the

direction is East, for example 12.5412 means East

and -12.5412 means West.

545

Focus (CGE) Vehicles Built From: 15-03-2021, CG3784en enGBR, Edition date: 202012, First-Printing

SYNC™ 3

Apps

Symptom

Possible Cause and Resolution

Incompatible device.

The system cannot find any

apps.

–

•

You need an Android device with OS 4.3 or higher

or an iOS device with iOS 8.0 or higher. Pair and

connect your Android device to find AppLink

compatible apps. Connect your Android or iOS

device to a USB port or pair and connect using

Bluetooth.

I have a compatible device

and it is correctly connected

but the system still cannot

find any apps.

–

AppLink compatible apps not installed on your device.

Download and install the latest version of the app.

AppLink compatible apps not running on your device.

•

Start the apps to allow the system to find them

and make sure you sign in to any apps if required.

–

Incorrect app settings.

•

Check and adjust the app settings on your device

and allow SYNC to access the app if required.

I have a compatible device,

it is correctly connected and

my apps are running but the

system still cannot find any

apps.

Apps failed to fully close.

•

Restart the apps and try again.

If you have an Android device with apps that have

an exit or quit option, use this and then restart the

apps. Alternatively, use the force stop option in the

settings menu on your device.

•

If you have an iOS device with iOS 7.0 or higher, tap

the home button on your device twice and then

swipe the app upward to close it.

I have an Android device

that is correctly connected,

I have restarted my apps

and they are running but the

system still cannot find

them.

–

An issue on some older versions of the Android oper-

ating system could result in apps not being found.

•

Switch Bluetooth off and on again to force the

system to reconnect to your device.

546

Focus (CGE) Vehicles Built From: 15-03-2021, CG3784en enGBR, Edition date: 202012, First-Printing

SYNC™ 3

Symptom

Possible Cause and Resolution

Cable connection issue.

I have an iOS device that is

correctly connected, I have

restarted my apps and they

are running but the system

still cannot find them.

–

•

Disconnect the cable from your device, wait for a

moment and then connect it again to force the

system to reconnect to your device.

I have an Android device

running a media app which

the system has found but I

cannot hear the sound or

the sound is very quiet.

Device volume is low.

Turn the volume up on your device.

•

I have an Android device

running a number of

compatible apps but the

system cannot find all of

them.

Device limitation. Some Android devices have a limited

number of Bluetooth ports that apps can use to

connect. If you have more apps running on your device

than the number of available Bluetooth ports, the

system cannot find all of them.

•

Close some of the apps to allow the system to find

those that you want to use.

547

Focus (CGE) Vehicles Built From: 15-03-2021, CG3784en enGBR, Edition date: 202012, First-Printing

SYNC™ 3

Wi-Fi Connectivity

Symptom

Possible Cause and Resolution

Password error.

Enter the correct network password.

Weak network signal.

I cannot connect to a Wi-Fi

network.

–

•

Move your vehicle closer to the Wi-Fi hotspot or to

a place where the network signal is not obstructed.

–

Multiple access points in range with the same SSID.

•

Use a unique name for your SSID. Do not use the

default name unless it contains a unique identifier,

for example as part of the MAC address.

The Wi-Fi connection

disconnects after successful

connection.

–

Weak network signal.

•

Move your vehicle closer to the Wi-Fi hotspot or to

a place where the network signal is not obstructed.

I am close to a Wi-Fi hotspot

but the network signal

strength is weak.

Obstructed network signal.

•

If your vehicle has a heated windshield, position

your vehicle so that the windshield is not facing the

Wi-Fi hotspot.

•

If your vehicle has metallic tinting on the windows

but not on the windshield, position your vehicle so

that the windshield is facing the Wi-Fi hotspot or

open the windows that are facing the hotspot.

•

If your vehicle has metallic tinting on the windows

and the windshield, open the windows that are

facing the hotspot.

If your vehicle is in a garage and you have the

garage door closed, open the garage door.

548

Focus (CGE) Vehicles Built From: 15-03-2021, CG3784en enGBR, Edition date: 202012, First-Printing

SYNC™ 3

Symptom

Possible Cause and Resolution

Hidden network.

Make the network visible and try again.

I cannot see a network in the

list of available networks

that I expect to see.

–

•

Software downloads take

too long.

Weak network signal

•

Move your vehicle closer to the Wi-Fi hotspot or to

a place where the network signal is not obstructed.

Wi-Fi hotspot in high demand or has a slow Internet

connection.

•

Use a more reliable Wi-Fi hotspot.

The system seems to

connect to a Wi-Fi network

and the signal strength is

excellent but the software

does not update.

–

No software update available.

Wi-Fi network requires a subscription or acceptance

of terms and conditions.

•

Test the connection using another device. If the

network requires a subscription or acceptance of

terms and conditions, contact the network service

provider.

Resetting the System

1. Simultaneously press and hold the

seek up and the audio unit power

buttons until the screen goes black.

2. Wait three minutes to allow the system

to complete the reset.

3. Press the audio unit power button to

switch the system on.

Note: You can reset the system to restore

functionality that has stopped working. The

system reset is designed to restore

functionality and not delete any data that

you have stored.

Additional Information and

Assistance

For additional information and assistance,

we recommend that you contact an

authorized dealer or refer to the local Ford

website.

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Focus (CGE) Vehicles Built From: 15-03-2021, CG3784en enGBR, Edition date: 202012, First-Printing

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