Get Audio System Guide for Ford Kuga SUV 2020

Audio System

GENERAL INFORMATION

hand-held device while driving and

encourage the use of voice-operated

systems when possible. Make sure you

are aware of all applicable local laws

that may affect the use of electronic

devices while driving.

WARNING:Driving while distracted

can result in loss of vehicle control, crash

and injury. We strongly recommend that

you use extreme caution when using any

device that may take your focus off the

road. Your primary responsibility is the

safe operation of your vehicle. We

Radio Frequencies and Reception

Factors

Note: Listening to loud audio for long

recommend against the use of any

periods of time could damage your hearing.

Radio Reception Factors

Distance and strength

Terrain

The further you travel from an AM or FM station, the

weaker the signal and the weaker the reception.

Hills, mountains, tall buildings, bridges, tunnels, freeway

overpasses, parking garages, dense tree foliage and

thunderstorms can interfere with the reception.

Station overload

When you pass a ground-based broadcast repeating

tower, a stronger signal may overtake a weaker one and

result in the audio system muting.

AUDIO UNIT

WARNING:Driving while distracted

can result in loss of vehicle control, crash

and injury. We strongly recommend that

you use extreme caution when using any

device that may take your focus off the

road. Your primary responsibility is the

safe operation of your vehicle. We

recommend against the use of any

hand-held device while driving and

encourage the use of voice-operated

systems when possible. Make sure you

are aware of all applicable local laws

that may affect the use of electronic

devices while driving.

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Note: Depending on your vehicle option

package, the controls may look different

from what you see here.

Note: Some features, such as satellite

radio, may not be available in your location.

Check with an authorized dealer.

Note: The touchscreen system controls

most of the audio features.

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Audio System

Adjusting the Volume

Muting the Audio

Press and release the button to

mute the playing audio.

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Pausing or Playing Media

In media mode, press and

release the button to pause

playback. Press the button again

to resume playback.

In radio mode, press and release the button

to mute the radio. Press the button again

to unmute.

Switching the Audio Unit On and

Off

Press and release the button.

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Note: The button may be on the volume

Turn to adjust the volume.

control.

Changing Radio Stations

Switching the Display On and Off

Press and release the button.

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Using Seek, Fast Forward and

Reverse

Press and release the button to

skip to the next track.

Press and hold the button to fast

forward through the track.

Press and release the button to

return to the beginning of a track.

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Repeatedly press the button to

return to previous tracks.

In radio mode, turn to search through the

radio frequency band.

Press and hold the button to fast rewind.

In satellite radio mode, turn to find the

previous or next available satellite radio

station.

In radio mode, select a frequency band and

press and release either button. The

system stops at the first station it finds in

that direction.

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Audio System

In satellite radio mode, press and release

Note: If a DAB radio station has no

corresponding FM radio station, the audio

will mute when attempting to switch.

to select the next or previous satellite radio

station. If you select a specific category,

such as jazz, rock or news, press to find the

next or previous station in the category you

select.

Note: The system displays the FM symbol

when DAB and FM radio stations link.

Note: The sound quality changes when your

system switches from DAB to the

corresponding FM station.

DIGITAL RADIO ^{(IF EQUIPPED)}

General Information

Using Digital Audio Broadcast and

SYNC

The system allows you to listen to DAB

(Digital Audio Broadcast) radio stations.

Selecting Radio Band

Note: Coverage differs from region to region

and influences the quality of reception. It is

broadcast nationwide, regionally and

locally. Coverage may vary on weather

conditions and terrain.

1. Press the SOURCE button.

2. Select DAB.

Note: When you reach the first or last radio

station within an ensemble, further tuning

skips to the next ensemble. There may be a

delay during this change and the audio

briefly mutes.

The following formats are supported:

•

DAB.

DAB+.

Radio Station Tuning Control

DMB-Audio (Digital Multimedia

Broadcasting).

Seek Tuning (Alternative 1)

1. Press a seek button. The system stops

at the first radio station it finds in the

direction chosen.

Ensembles

Ensembles contain a group of radio

stations. Each ensemble can consist of

several different radio stations.

Radio Station List (Alternative 2)

The radio station name displays below the

This feature displays all the available radio

ensemble name.

stations in a list.

Note: When you tune from one ensemble

to another, it can take a while until the

system synchronizes to the next ensemble.

The system mutes during synchronization.

1. Press the station button.

2. Press the left or right arrow keys to

change ensembles. Navigate through

the list and select the station by

pressing the touchscreen area

displaying your selection.

Service Linking

If you leave the coverage area of a DAB

radio station the system will automatically

switch to the corresponding FM radio

station.

You can switch this feature on and off

using the information display. See General

Information (page 110).

Note: The display only shows radio stations

in the current ensemble.

Manual Tuning (Alternative 3)

1. Turn the TUNE dial to the left or right.

Note: Frequencies are shown as Block IDs,

for example 5A, 5B and 5C.

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Audio System

Radio Station Preset Buttons

Note: A number appears on your device and

on the touchscreen.

This feature allows you to store your

5. Confirm that the number on your

device matches the number on the

touchscreen.

favorite radio stations on any preset.

1. Select a radio station.

2. Press and hold one of the preset

buttons. When the system stores the

station, a message appears. The

system mutes momentarily as

confirmation.

Note: The touchscreen indicates that you

have successfully paired your device.

STREAMING BLUETOOTH

AUDIO - VEHICLES WITH:

SYNC 2.5

Once stored, press a preset button at any

time to select a favorite radio station.

Note: Radio stations stored on the preset

buttons may not always be available if you

have left the coverage area. The system

mutes when this happens. This may result

in unexpected changes to radio station

presets.

Check the compatibility of your device on

the local Ford website.

Pair your device. See Connecting a

Bluetooth® Device (page 434).

Select the audio option on the

feature bar.

Radio Text

You can display extra information. For

example; artist name. To switch this option

on, follow the on-screen prompts to

change the settings.

Select Sources.

Select the Bluetooth® option.

Note: Extra information may not always be

Press the button to play the

track. Press the button again to

pause the track.

available.

CONNECTINGABLUETOOTH®

DEVICE - VEHICLES WITH:

SYNC 2.5

Press the button to skip to the

next track.

Press and hold the button to fast

forward through the track.

Go to the settings menu on your device and

switch Bluetooth® on.

Press the button once to return

to the beginning of the track.

Repeatedly press the button to

return to previous tracks.

Select the settings options on

the feature bar.

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1. Select Bluetooth.

Press and hold the button to fast rewind.

2. Switch Bluetooth® on.

3. Select Add a Bluetooth device.

Note: A prompt alerts you to search for your

vehicle on your device.

4. Select your vehicle on your device.

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Audio System

Sorting by Categories

You can also sort and play music by

specific categories, for example artist or

album.

PLAYING MEDIA FROM A USB

DEVICE - VEHICLES WITH:

SYNC 2.5

Supported File Formats

USB PORT

The system supports the following file

formats:

•

MP3, M4A, M4B, WMA, WAV, AAC,

WARNING:Driving while distracted

can result in loss of vehicle control, crash

and injury. We strongly recommend that

you use extreme caution when using any

device that may take your focus off the

road. Your primary responsibility is the

safe operation of your vehicle. We

recommend against the use of any

hand-held device while driving and

encourage the use of voice-operated

systems when possible. Make sure you

are aware of all applicable local laws

that may affect the use of electronic

devices while driving.

FLAC, APE and AIFF audio file formats.

ext2, exFAT, FAT, FAT32, NTFS and

HFS+ file systems.

Selecting the USB Device

Connect your device to the USB port.

Select the audio option on the

feature bar.

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Select Sources.

Select the USB option.

USB A

Playing from the USB Device

Press the button to play a track.

Press the button again to pause

the track.

Press the button to skip to the

next track.

Press and hold the button to fast

forward through the track.

Press the button once to return

to the beginning of a track.

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Repeatedly press the button to

return to previous tracks.

Press and hold the button to fast rewind

through the track.

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Audio System

USB C

Note: Make sure that you have an active

account for apps that you want to use

through the system.

Note: Some apps will work with no setup.

Others require you to configure some

personal settings before you can use them.

Using Apple CarPlay

Switching Apple CarPlay On

1. Connect your device to a USB port.

2. Follow the instructions on the

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touchscreen.

The USB port allows you to plug in media

playing devices, memory sticks and charge

devices.

Note: Certain features of the system are

not available when you are using Apple

CarPlay.

Note: We recommend using only USB-IF

certified cables and adapters. Non-certified

cables and adapters may not work.

Switching Apple CarPlay Off

Select the settings option on the

feature bar.

Locating the USB Ports

1. Select Apple CarPlay preferences.

2. Disable Apple CarPlay.

The USB ports may be in the following

locations:

•

Inside the media bin.

Inside the center console.

On the lower instrument panel.

Using Apps on an iOS Device

Note: For more information about available

apps, refer to the local Ford website.

Note: The number and type of USB ports

When you start an app through the system

for the first time, you could be asked to

grant certain permissions. You can review

and change the permissions that you have

granted at any time when your vehicle is

not moving.

may vary depending on your vehicle.

Note: Not all USB ports in your vehicle have

data transfer capabilities. See Auxiliary

Power Points (page 166).

APPS - VEHICLES WITH: SYNC

2.5

Note: We recommend that you check your

data plan before using your apps through

the system. Using them could result in

additional charges.

Note: We recommend that you check the

app provider's terms and conditions and

Select the apps option on the

feature bar.

1. Switch Apple CarPlay off.

2. Connect your device to a USB port.

3. Start the apps on your device that you

want to use through the system.

Note: If you close the apps on your device,

you will not be able to use them through the

system.

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Audio System

4. Select Find mobile apps.

Note: The system searches and connects

to compatible apps that are running on your

device.

Select the apps option on the

feature bar.

1. Switch Android Auto off.

2. Pair your device.

5. Select the app that you want to use on

the touchscreen.

3. Start the apps on your device that you

want to use through the system.

Using Android Auto

Switching Android Auto On

Note: If you close the apps on your device,

you will not be able to use them through the

system.

4. Select Find mobile apps.

Note: The system searches and connects

to compatible apps that are running on your

device.

1. Connect your device to a USB port.

2. Follow the instructions on the

touchscreen.

Note: You might need to enable Android

Auto from the settings menu.

5. Select the app that you want to use on

Note: Certain features of the system are

not available when you are using Android

Auto.

the touchscreen.

Using Mobile Navigation on an

Android Device

1. Connect your device to a USB port.

2. Switch Android Auto off.

3. Switch on Enable Mobile apps via USB

in the Mobile Apps Settings tile.

Switching Android Auto Off

Select the settings option on the

feature bar.

1. Select Android Auto preferences.

2. Disable Android Auto.

4. Select the apps option on the feature

bar.

Using Apps on an Android Device

5. Select the navigation app that you

want to use on the touchscreen.

Note: For more information about available

apps, refer to the local Ford website.

Note: When using a navigation app, keep

your device unlocked and the app open.

When you start an app through the system

for the first time, you could be asked to

grant certain permissions. You can review

and change the permissions that you have

granted at any time when your vehicle is

not moving.

Note: Mobile Apps on your device use the

USB port to establish a connection with

SYNC. Some devices may lose the ability to

play music over USB when Mobile Apps are

enabled.

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Audio System

Apps Troubleshooting

Symptom

Possible Cause and Resolution

Incompatible device.

The system cannot find any

apps.

–

•

You will need an Android device with OS 2.3 or

higher or an iOS 3GS device with iOS 5.0 or higher.

Pair and connect your Android device to find

AppLink compatible apps. Connect your iOS device

to a USB port to find AppLink compatible apps.

I have a compatible device

and it is correctly connected

but the system still cannot

find any apps.

–

AppLink compatible apps not installed on your device.

Download and install the latest version of the app.

AppLink compatible apps not running on your device.

•

Start the apps to allow the system to find them

and make sure you sign in to any apps if required.

–

Incorrect app settings.

•

Check and adjust the app settings on your device

and allow the system to access the app if required.

I have a compatible device,

it is correctly connected and

my apps are running but the

system still cannot find any

apps.

Apps failed to fully close.

Restart the apps and try again.

•

I have an Android device

that is correctly connected,

I have restarted my apps

and they are running but the

system still cannot find

them.

–

An issue on some older versions of the Android oper-

ating system could result in apps not being found.

•

Switch Bluetooth® off and on again to force the

system to reconnect to your device.

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Audio System

Symptom

Possible Cause and Resolution

Cable connection issue.

I have an iOS device that is

correctly connected, I have

restarted my apps and they

are running but the system

still cannot find them.

–

•

Disconnect the cable from your device, wait for a

moment and then connect it again to force the

system to reconnect to your device.

I have an Android device

running a media app which

the system has found but I

cannot hear the sound or

the sound is very quiet.

Device volume is low.

Turn the volume up on your device.

•

I have an Android device

running a number of

compatible apps but the

system cannot find all of

them.

Device limitation.Some Android devices have a limited

number of Bluetooth® ports that apps can use to

connect.If you have more apps running on your device

than the number of available Bluetooth® ports, the

system cannot find all of them.

•

Close some of the apps to allow the system to find

those that you want to use.

USING VOICE RECOGNITION -

VEHICLES WITH: SYNC 2.5

Phone Voice Service

This system allows you to use the voice

recognition features of your phone and

focus on your driving.

Press the voice control button

on the steering wheel.

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Note: This only works when connected via

Bluetooth®. See Connecting a

Bluetooth® Device (page 434).

Note: When using voice recognition use the

language set on the device.

Note: We recommend that you check your

data plan before using your phone voice

service through the system. Using them

could result in additional charges.

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Audio System for Your Ford Kuga SUV 2020

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