Get Audio System -> Apps Vehicles With SYNC 2.5 Guide for Ford Kuga SUV 2020

Audio System

4. Select Find mobile apps.

Note: The system searches and connects

to compatible apps that are running on your

device.

Select the apps option on the

feature bar.

1. Switch Android Auto off.

2. Pair your device.

5. Select the app that you want to use on

the touchscreen.

3. Start the apps on your device that you

want to use through the system.

Using Android Auto

Switching Android Auto On

Note: If you close the apps on your device,

you will not be able to use them through the

system.

4. Select Find mobile apps.

Note: The system searches and connects

to compatible apps that are running on your

device.

1. Connect your device to a USB port.

2. Follow the instructions on the

touchscreen.

Note: You might need to enable Android

Auto from the settings menu.

5. Select the app that you want to use on

Note: Certain features of the system are

not available when you are using Android

Auto.

the touchscreen.

Using Mobile Navigation on an

Android Device

1. Connect your device to a USB port.

2. Switch Android Auto off.

3. Switch on Enable Mobile apps via USB

in the Mobile Apps Settings tile.

Switching Android Auto Off

Select the settings option on the

feature bar.

1. Select Android Auto preferences.

2. Disable Android Auto.

4. Select the apps option on the feature

bar.

Using Apps on an Android Device

5. Select the navigation app that you

want to use on the touchscreen.

Note: For more information about available

apps, refer to the local Ford website.

Note: When using a navigation app, keep

your device unlocked and the app open.

When you start an app through the system

for the first time, you could be asked to

grant certain permissions. You can review

and change the permissions that you have

granted at any time when your vehicle is

not moving.

Note: Mobile Apps on your device use the

USB port to establish a connection with

SYNC. Some devices may lose the ability to

play music over USB when Mobile Apps are

enabled.

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Kuga (CTD) Vehicles Built From: 22-06-2021, CG3851en enGBR, Edition date: 202104, First-Printing

Audio System

Apps Troubleshooting

Symptom

Possible Cause and Resolution

Incompatible device.

The system cannot find any

apps.

–

•

You will need an Android device with OS 2.3 or

higher or an iOS 3GS device with iOS 5.0 or higher.

Pair and connect your Android device to find

AppLink compatible apps. Connect your iOS device

to a USB port to find AppLink compatible apps.

I have a compatible device

and it is correctly connected

but the system still cannot

find any apps.

–

AppLink compatible apps not installed on your device.

Download and install the latest version of the app.

AppLink compatible apps not running on your device.

•

Start the apps to allow the system to find them

and make sure you sign in to any apps if required.

–

Incorrect app settings.

•

Check and adjust the app settings on your device

and allow the system to access the app if required.

I have a compatible device,

it is correctly connected and

my apps are running but the

system still cannot find any

apps.

Apps failed to fully close.

Restart the apps and try again.

•

I have an Android device

that is correctly connected,

I have restarted my apps

and they are running but the

system still cannot find

them.

–

An issue on some older versions of the Android oper-

ating system could result in apps not being found.

•

Switch Bluetooth® off and on again to force the

system to reconnect to your device.

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Kuga (CTD) Vehicles Built From: 22-06-2021, CG3851en enGBR, Edition date: 202104, First-Printing

Audio System

Symptom

Possible Cause and Resolution

Cable connection issue.

I have an iOS device that is

correctly connected, I have

restarted my apps and they

are running but the system

still cannot find them.

–

•

Disconnect the cable from your device, wait for a

moment and then connect it again to force the

system to reconnect to your device.

I have an Android device

running a media app which

the system has found but I

cannot hear the sound or

the sound is very quiet.

Device volume is low.

Turn the volume up on your device.

•

I have an Android device

running a number of

compatible apps but the

system cannot find all of

them.

Device limitation.Some Android devices have a limited

number of Bluetooth® ports that apps can use to

connect.If you have more apps running on your device

than the number of available Bluetooth® ports, the

system cannot find all of them.

•

Close some of the apps to allow the system to find

those that you want to use.

USING VOICE RECOGNITION -

VEHICLES WITH: SYNC 2.5

Phone Voice Service

This system allows you to use the voice

recognition features of your phone and

focus on your driving.

Press the voice control button

on the steering wheel.

E142599

Note: This only works when connected via

Bluetooth®. See Connecting a

Bluetooth® Device (page 434).

Note: When using voice recognition use the

language set on the device.

Note: We recommend that you check your

data plan before using your phone voice

service through the system. Using them

could result in additional charges.

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Kuga (CTD) Vehicles Built From: 22-06-2021, CG3851en enGBR, Edition date: 202104, First-Printing

Audio System -> Apps Vehicles With SYNC 2.5 for Your Ford Kuga SUV 2020

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