Get Connected Vehicle Guide for Ford Kuga SUV 2020

Connected Vehicle(If Equipped)

ENABLING AND DISABLING THE

WHAT IS A CONNECTED

VEHICLE

MODEM - VEHICLES WITH: SYNC

A connected vehicle has technology that

allows your vehicle to connect to a mobile

network and for you to access a range of

features. When used in conjunction with

the FordPass app, it could allow you to

monitor and control your vehicle further,

for example checking the tire pressures,

the fuel level and the vehicle location. For

additional information, refer to the local

Ford website.

1. Press Settings.

2. Press FordPass Connect.

3. Press Connectivity settings.

4. Switch connectivity features on or off.

ENABLING AND DISABLING THE

MODEM - VEHICLES WITH: SYNC

2.5

1. Select Settings.

CONNECTED VEHICLE

REQUIREMENTS

Connected service and related feature

functionality requires a compatible vehicle

network.

Some remote features require additional

service activation. Log in to your Ford

account for details. Some restrictions, third

party terms and message or data rates

may apply.

2. Select Connectivity features.

3. Select Data sharing.

4. Switch connectivity features on or off.

CONNECTING FORDPASS TO THE

MODEM

1. Make sure that the modem is enabled

using the vehicle settings menu.

2. Open the FordPass app on your device

and log in.

3. Add your vehicle or select your vehicle

CONNECTED VEHICLE

LIMITATIONS

if already added.

4. Select the option for vehicle details.

Evolving technology, cellular networks, or

regulations could affect functionality and

availability, or continued provision of some

features. These changes could even stop

some features from functioning.

5. Select the option to activate your

vehicle.

6. Make sure that the name on the screen

matches the name shown in your

FordPass account.

7. Confirm that FordPass account is

CONNECTINGTHEVEHICLETO

A MOBILE NETWORK

connected to the modem.

CONNECTINGTHEVEHICLETO

A WI-FI NETWORK

1. Press Settings.

2. Press Wi-Fi.

WHAT IS THE MODEM

The modem allows access to a

range of features built into your

vehicle.

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Kuga (CTD) Vehicles Built From: 22-06-2021, CG3851en enGBR, Edition date: 202104, First-Printing

Connected Vehicle(If Equipped)

3. Switch Wi-Fi on.

4. Press View available networks.

5. Select an available Wi-Fi network.

Note: Enter the network password to

connect to a secure network.

CONNECTEDVEHICLE–TROUBLESHOOTING-VEHICLESWITH:

MODEM

Symptom

Possible Cause and Resolution

Modem is not enabled.

Switch connectivity features on.

Weak network signal.

I cannot confirm the

–

connection of my FordPass

account to the modem.

•

Move your vehicle closer to a place where the

network signal is not obstructed.

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Kuga (CTD) Vehicles Built From: 22-06-2021, CG3851en enGBR, Edition date: 202104, First-Printing

Connected Vehicle(If Equipped)

CONNECTEDVEHICLE–TROUBLESHOOTING-VEHICLESWITH:

SYNC 3

Symptom

Possible Cause and Resolution

Password error.

Enter the correct network password.

Weak network signal.

I cannot connect to a Wi-Fi

network.

–

•

Move your vehicle closer to the Wi-Fi hotspot or to

a place where the network signal is not obstructed.

–

Multiple access points in range with the same SSID.

•

Use a unique name for your SSID. Do not use the

default name unless it contains a unique identifier,

for example as part of the MAC address.

The Wi-Fi connection

disconnects after successful

connection.

–

Weak network signal.

•

Move your vehicle closer to the Wi-Fi hotspot or to

a place where the network signal is not obstructed.

I am close to a Wi-Fi hotspot

but the network signal

strength is weak.

Obstructed network signal.

•

If your vehicle has a heated windshield, position

your vehicle so that the windshield is not facing the

Wi-Fi hotspot.

•

If your vehicle has metallic tinting on the windows

but not on the windshield, position your vehicle so

that the windshield is facing the Wi-Fi hotspot or

open the windows that are facing the hotspot.

•

If your vehicle has metallic tinting on the windows

and the windshield, open the windows that are

facing the hotspot.

If your vehicle is in a garage and you have the

garage door closed, open the garage door.

I cannot see a network in the

list of available networks

that I expect to see.

–

Hidden network.

Make the network visible and try again.

•

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Kuga (CTD) Vehicles Built From: 22-06-2021, CG3851en enGBR, Edition date: 202104, First-Printing

Connected Vehicle^{(If Equipped)}

Symptom

Possible Cause and Resolution

I cannot see the Wi-Fi

–

System limitation.

hotspot name when I search

for Wi-Fi networks on my

cell phone or other device.

•

Make sure Wi-Fi hotspot visibility is on.

The system does not provide a Wi-Fi hotspot at

this time.

Software downloads take

too long.

–

Weak network signal.

•

Move your vehicle closer to the Wi-Fi hotspot or to

a place where the network signal is not obstructed.

Wi-Fi hotspot in high demand or has a slow Internet

connection.

•

Use a more reliable Wi-Fi hotspot.

The system seems to

connect to a Wi-Fi network

and the signal strength is

excellent but the software

does not update.

–

No software update available.

Wi-Fi network requires a subscription or acceptance

of terms and conditions.

•

Test the connection using another device. If the

network requires a subscription or acceptance of

terms and conditions, contact the network service

provider.

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Kuga (CTD) Vehicles Built From: 22-06-2021, CG3851en enGBR, Edition date: 202104, First-Printing

Connected Vehicle for Your Ford Kuga SUV 2020

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