Get Customer Information and Reporting Safety Defects Guide for Mazda CX-30 SUV 2020

Customer Information and Reporting Safety Defects

Customer Assistance

with certain medical conditions in

accordance with a certiﬁed

physician, go to STEP 2.

Customer Assistance

(U.S.A.)

STEP 2: Contact Mazda North

American Operations

▼

Customer Assistance

▼

Your complete and permanent

satisfaction is our business. We are

here to serve you. All Authorized

Mazda Dealers have the knowledge

and the tools to keep your Mazda

vehicle in top condition.

If for any reason you feel the need for

further assistance after contacting your

dealership management or it becomes

necessary to have the components or

wiring system for the supplementary

restraint system modiﬁed to

If you have any questions or

accommodate a person with certain

medical conditions in accordance with

a certiﬁed physician, you can reach

Mazda North American Operations by

one of the following ways.

recommendations for improvement

regarding the service of your Mazda

vehicle or servicing by Mazda Dealer

personnel, we recommend that you

take the following steps:

NOTE

Log on: at www.MazdaUSA.com

If it becomes necessary to have the

components or wiring system for the

supplementary restraint system

modiﬁed to accommodate a person

with certain medical conditions in

accordance with a certiﬁed physician,

contact an Authorized Mazda Dealer.

For more information, go to NHTSA

website www.safercar.gov (VEHICLE

SHOPPERS > Air Bags > Air Bag FAQs >

Air Bag Deactivation).

Answers to many questions, including

how to locate or contact a local Mazda

dealership in the U.S., can be found

here.

E-mail: click on “Contact Us” located

on the bottom of the page at

www.mazdausa.com under “Help”

By phone at: 1 (800) 222-5500

STEP 1: Contact Your Mazda

Dealer

▼

By letter at:

ATTN: Customer Experience Center

Mazda North American Operations

200 Spectrum Center Drive Suite 100

Irvine, California 92618

P.O. Box 19734

Discuss the matter with an Authorized

Mazda Dealer. This is the quickest and

best way to address the issue.



If your concern has not been

resolved by the CUSTOMER

Irvine, CA 92623-9734

RELATIONS, SALES, SERVICE, or

PARTS MANAGER, then please

contact the GENERAL MANAGER of

the dealership or the OWNER.

In order to serve you eﬃciently and

eﬀectively, please help us by providing

the following information:

1. Your name, address, and telephone

number

2. Year and model of vehicle



If it becomes necessary to have the

components or wiring system for the

supplementary restraint system

modiﬁed to accommodate a person

8-2

Customer Information and Reporting Safety Defects

Customer Assistance

3. Vehicle Identiﬁcation Number (17

digits, noted on your registration or

title or located on the upper

Warranty Act or the applicable state

“Lemon Law”, you are not required to

ﬁrst use BBB AUTO LINE.

driver's side corner of the dash)

4. Purchase date and current mileage

5. Your dealer's name and location

6. Your question(s)

The whole process normally takes 40

days or less. The arbitration decision is

not binding on you or Mazda unless

you accept the decision. For more

information about BBB AUTO LINE,

including current eligibility standards,

please call 1-800-955-5100 or visit

the BBB website at www.bbb.org/

autoline.

If you live outside the U.S.A., please

contact your nearest Mazda

Distributor.

STEP 3: Contact Better Business

Bureau (BBB)

▼

Being truly committed to customer

satisfaction is more than a phrase with

Mazda. We hope to satisfy every

customer directly, but if there is ever a

question about our decision, Mazda

believes in providing a fast, fair and

free method such as the BBB AUTO

LINE to ensure Mazda delivers on our

commitment to do the right thing for

our customers!

Mazda North American Operations

realizes that mutual agreement on

some issues may not be possible. As a

ﬁnal step to ensure that your concerns

are being fairly considered, Mazda

North American Operations has

agreed to participate in a dispute

settlement program administered by

the Better Business Bureau (BBB)

system, at no cost to you the

consumer.

California Customers

▼

1. Mazda North American Operations

participates in BBB AUTO LINE, a

mediation/arbitration program

administered by the Council of

Better Business Bureaus [3033

Wilson Boulevard, Arlington,

BBB AUTO LINE works with consumers

and the manufacturer in an attempt to

reach a mutually acceptable resolution

of any warranty related concerns. If the

BBB is not able to facilitate a

settlement they will provide an

Virginia 22201] through local Better

Business Bureaus. BBB AUTO LINE

and Mazda have been certiﬁed by

the Arbitration Certiﬁcation

informal hearing before an arbitrator.

You are required to resort to BBB

AUTO LINE before exercising rights or

seeking remedies under the Federal

Magnuson-Moss Warranty Act, 15

U.S.C. § 2301 et seq. To the extent

permitted by the applicable state

“Lemon Law”, you are also required to

resort to BBB AUTO LINE before

exercising any rights or seeking

Program of the California

Department of Consumer Affairs.

2. If you have a problem arising under

a Mazda written warranty, we

encourage you to bring it to our

attention. If we are unable to

resolve it, you may ﬁle a claim with

BBB AUTO LINE. Claims must be

ﬁled with BBB AUTO LINE within six

remedies under the “Lemon Law”. If

you choose to seek remedies that are

not created by the Magnuson-Moss

8-3

Customer Information and Reporting Safety Defects

Customer Assistance

(6) months after the expiration of

the warranty.

3. To ﬁle a claim with BBB AUTO LINE,

call 1-800-955-5100. There is no

charge for the call.

4. In order to ﬁle a claim with BBB

AUTO LINE, you will have to

provide your name and address,

the brand name and vehicle

use BBB AUTO LINE before

exercising rights or seeking

remedies created by Title I of the

Magnuson-Moss Warranty Act, 15

U.S.C. sec. 2301 et seq. If you

choose to seek redress by pursuing

rights and remedies not created by

California Civil Code Section

1793.22 or Title I of the

identiﬁcation number (VIN) of your

vehicle, and a statement of the

nature of your problem or

Magnuson-Moss Warranty Act,

resort to BBB AUTO LINE is not

required by those statutes.

complaint. You will also be asked to

provide: the approximate date of

your acquisition of the vehicle, the

vehicle's current mileage, the

approximate date and mileage at

the time any problem(s) were ﬁrst

brought to the attention of Mazda

or one of our dealers, and a

7. California Civil Code Section

1793.2 (d) requires that, if Mazda

or its representative is unable to

repair a new motor vehicle to

conform to the vehicle's applicable

express warranty after a reasonable

number of attempts, Mazda may be

required to replace or repurchase

the vehicle. California Civil Code

Section 1793.22 (b) creates a

presumption that Mazda has had a

reasonable number of attempts to

conform the vehicle to its

statement of the relief you are

seeking.

5. BBB AUTO LINE staﬀ may try to

help resolve your dispute through

mediation. If mediation is not

successful, or if you do not wish to

participate in mediation, claims

within the program's jurisdiction

may be presented to an arbitrator

at an informal hearing. The

applicable express warranties if,

within 18 months from delivery to

the buyer or 18,000 miles on the

vehicle's odometer, whichever

occurs ﬁrst, one or more of the

following occurs:

arbitrator's decision should

ordinarily be issued within 40 days

from the time your complaint is

ﬁled; there may be a delay of 7

days if you did not ﬁrst contact

Mazda about your problem, or a

delay of up to 30 days if the

arbitrator requests an inspection/

report by an impartial technical

expert or further investigation and

report by BBB AUTO LINE.



The same nonconformity [a

failure to conform to the written

warranty that substantially impairs

the use, value or safety of the

vehicle] results in a condition that

is likely to cause death or serious

bodily injury if the vehicle is

driven AND the nonconformity

has been subject to repair two or

more times by Mazda or its

agents AND the buyer or lessee

has directly notiﬁed Mazda of the

need for the repair of the

6. You are required to use BBB AUTO

LINE before asserting in court any

rights or remedies conferred by

California Civil Code Section

1793.22. You are also required to

nonconformity; OR

8-4

Customer Information and Reporting Safety Defects

Customer Assistance



The same nonconformity has

been subject to repair 4 or more

times by Mazda or its agents

AND the buyer has notiﬁed

Mazda of the need for the repair

of the nonconformity; OR

The vehicle is out of service by

reason of repair of

nonconformities by Mazda or its

agents for a cumulative total of

more than 30 calendar days after

delivery of the vehicle to the

buyer.

ﬁndings will be admissible in a

court action.

11.If you accept the arbitrator's

decision, Mazda will be bound by

the decision, and will comply with

the decision within a reasonable

time not to exceed 30 days after we

receive notice of your acceptance

of the decision.

12.Please call BBB AUTO LINE at

1-800-955-5100 for further details

about the program.



NOTICE TO Mazda AS REQUIRED

ABOVE SHALL BE SENT TO THE

FOLLOWING ADDRESS:

Mazda North American Operations

200 Spectrum Center Drive Suite

100

Irvine, California 92618

ATTN: Customer Mediation

8. The following remedies may be

sought in BBB AUTO LINE: repairs,

reimbursement for money paid to

repair a vehicle or other expenses

incurred as result of a vehicle

nonconformity, repurchase or

replacement of your vehicle, and

compensation for damages and

remedies available under Mazda's

written warranty or applicable law.

9. The following remedies may not be

sought in BBB AUTO LINE: punitive

or multiple damages, attorneys'

fees, or consequential damages

other than as provided in California

Civil Code Section 1794 (a) and

(b).

10.You may reject the decision issued

by a BBB AUTO LINE arbitrator. If

you reject the decision, you will be

free to pursue further legal action.

The arbitrator's decision and any

8-5

Customer Information and Reporting Safety Defects

Customer Assistance

Vogell Road, Richmond Hill, Ontario,

L4B 3K5 Canada TEL: 1 (800)

263-4680.

Provide the Department with the

following information:

Customer Assistance

(Canada)

Satisfaction Review Process

▼

Your complete and permanent

1. Your name, address and telephone

number

satisfaction is of primary concern to

Mazda. All Authorized Mazda Dealers

have both the knowledge and tools to

keep your Mazda in top condition. In

our experience, any questions,

problems, or complaints regarding the

operation of your Mazda or any other

general service transactions are most

eﬀectively resolved by your dealer. If

the cause of your dissatisfaction

cannot adequately be addressed by

normal dealership procedures, we

recommend that you take the

2. Year and model of vehicle

3. Vehicle Identiﬁcation Number

(VIN). Refer to the Vehicle

Identiﬁcation Number on page

9-2 for the location of the VIN.

4. Purchase date

5. Present odometer reading

6. Your dealer's name and location

7. The nature of your problem and/or

cause of dissatisfaction

The Department, in cooperation with

the local Mazda Service

Representative, will review the case to

determine if everything possible has

been done to ensure your satisfaction.

following steps:

STEP 1: Contact the Mazda Dealer

▼

Discuss the matter with a member of

dealership management. If the Service

Manager has already reviewed your

concerns, contact the owner of the

dealership or its General Manager.

Please recognize that the resolution of

service problems in most cases

requires the use of your Mazda

dealer's service facilities, personnel

and equipment. We urge you to follow

the above three steps in sequence for

most eﬀective results.

STEP 2: Contact the Mazda

Regional Oﬃce

▼

If you feel that you still require

assistance, ask the dealer Service

Manager to arrange for you to meet

the local Mazda Service

Representative. If more expedient,

contact Mazda Canada Inc. Regional

Oﬃce nearest you for such

arrangements. Regional Oﬃce address

and phone numbers are shown (page

8-7).

Mediation/Arbitration Program

▼

Occasionally a customer concern

cannot be resolved through Mazda's

Customer Satisfaction Program. If after

exhausting the procedures in this

manual your concern is still not

resolved, you have another option.

Mazda Canada Inc. participates in an

arbitration program administered by

the Canadian Motor Vehicle

Arbitration Plan (CAMVAP). CAMVAP

will advise you about how your

STEP 3: Contact the Mazda

▼

Customer Relations Department

If still not substantially satisﬁed,

contact the Customer Relations

Department, Mazda Canada Inc., 55

8-6

Customer Information and Reporting Safety Defects

Customer Assistance

concern may be reviewed and resolved

by an independent third party through

binding arbitration.

North York, Ontario

M2J 4Y8

http://camvap.ca

Provincial Administrators may be

reached locally:

Your complete satisfaction is the goal

of Mazda Canada Inc. and our dealers.

Mazda's participation in CAMVAP

makes a valuable contribution to our

achieving that goal. There is no charge

for using CAMVAP. CAMVAP results

are fast, fair and ﬁnal as the award is

binding on both you and Mazda

Canada Inc.

Province/Territory

CAMVAP Number

British Columbia & Yu-

1 (800) 207-0685

kon Territories

Alberta & Northwest

Territories

1 (800) 207-0685

Saskatchewan

Manitoba

1 (800) 207-0685

Canadian Motor Vehicle

Arbitration Plan (CAMVAP)

▼

Ontario

Atlantic Canada

Quebec

If a speciﬁc item of concern arises,

where a solution cannot be reached

between an owner, Mazda, and/or

one of its dealers (that all parties

cannot agree upon), the owner may

wish to use the services oﬀered by the

Canadian Motor Vehicle Arbitration

Plan (CAMVAP).

Regional Oﬃces

▼

REGIONAL OFFICES

COVERING AREAS

MAZDA CANADA

INC.

WESTERN REGION

5011 275 STREET

LANGLEY, BRITISH

COLUMBIA

V4W 0A8

(778) 369-2100

1 (800) 663-0908

ALBERTA,

BRITISH COLUMBIA,

MANITOBA,

SASKATCHEWAN,

YUKON

CAMVAP uses the services of Provincial

Administrators to assist consumers in

scheduling and preparing for their

arbitration hearings. However, before

you can proceed with CAMVAP you

must follow your Mazda dispute

resolution process as outlined

previously.

MAZDA CANADA

INC.

ONTARIO,

NEW BRUNSWICK,

NOVA SCOTIA,

PRINCE EDWARD IS-

LAND,

CENTRAL REGION

55 VOGELL ROAD,

RICHMOND HILL,

ONTARIO, L4B 3K5

1 (800) 263-4680

CAMVAP is fully implemented in all

provinces and territories.

Consumers wishing to obtain further

information about the Program should

contact the Provincial Administrator at

1 (800) 207-0685, or by contacting

the Canadian Motor Vehicle

NEWFOUNDLAND

Arbitration Plan Oﬃce at:

Canadian Motor Vehicle Arbitration

Plan

235 Yorkland Boulevard, suite 300

8-7

Customer Information and Reporting Safety Defects

Customer Assistance

REGIONAL OFFICES

COVERING AREAS

Customer Assistance

(Puerto Rico)

MAZDA CANADA

INC.

QUEBEC REGION

6111 ROUTE TRANS-

CANADIENNE

POINTE CLAIRE, QUE-

BEC

Customer Assistance

▼

Your complete and permanent

QUEBEC

satisfaction is our business. That is why

all Authorized Mazda Dealers have the

knowledge and the tools to keep your

Mazda vehicle in top condition.

If you have any questions or

H9R 5A5

(514) 694-6390

recommendations for improvement

regarding the service of your Mazda

vehicle or servicing by Mazda Dealer

personnel, we recommend that you

take the following steps:

STEP 1

▼

Discuss the matter with an Authorized

Mazda Dealer. This is the quickest and

best way to address the issue. If your

concern has not been resolved by the

CUSTOMER RELATIONS, SALES,

SERVICE, or PARTS MANAGER, then

please contact the GENERAL

MANAGER of the dealership or the

OWNER.

STEP 2

▼

If, after following STEP 1, you feel the

need for further assistance, please

contact your area's Mazda

representative.

Refer to PUERTO RICO/U.S. Virgin

Island on page 8-11.

Please help us by providing the

following information:

1. Your name, address, and telephone

number

2. Year and model of vehicle

3. Vehicle Identiﬁcation Number (17

digits, noted on your registration or

title or located on the upper

driver's side corner of the dash)

8-8

Customer Information and Reporting Safety Defects

Customer Assistance

4. Purchase date and current mileage

5. Your dealer's name and location

6. Your question(s)

Customer Assistance

(Mexico)

Customer Assistance

▼

Your complete and permanent

satisfaction is our business. We are

here to serve you. All Authorized

Mazda Dealers have the knowledge

and the tools to keep your Mazda

vehicle in top condition.

If you have any questions or

recommendations for improvement

regarding the service of your Mazda

vehicle or servicing by Mazda Dealer

personnel, we recommend that you

take the following steps:

Contact Your Mazda Dealer

▼

Discuss the matter with an Authorized

Mazda Dealer. This is the quickest and

best way to address the issue.



If your concern has not been

resolved by the CUSTOMER

RELATIONS, SALES, SERVICE, or

PARTS MANAGER, then please

contact the GENERAL MANAGER of

the dealership or the OWNER.



If it becomes necessary to have the

components or wiring system for the

supplementary restraint system

modiﬁed to accommodate a person

with certain medical condition in

accordance with a certiﬁed physician

you must contact your dealership in

order to avoid the potential loss of

the warranty of your vehicle which

may occur if some third party is hired

8-9

Customer Information and Reporting Safety Defects

Customer Assistance

by the customer to make any

modiﬁcations to this system.

Log on: at

www.mazdamexico.com.mx

Answers to many questions, including

how to locate or contact a local Mazda

dealership in Mexico, can be found

here.

E-mail: click on “Contactanos” at the

top of the page at

www.mazdamexico.com.mx

By phone at: 01 800 01 MAZDA

(62932)

By letter at:

Attn: Customer Assistance

Mazda Motor de Mexico

Mario Pani 400 PB, Col. Santa Fe

Cuajimalpa, Delegación Cuajimalpa

de Morelos, Ciudad de México, CP

05348

Tel: Customer Assistance

01 800 01 MAZDA(62932).

In order to serve you eﬃciently and

eﬀectively, please help us by providing

the following information:

1. Your name, address, and telephone

number

2. Year and model of vehicle

3. Vehicle Identiﬁcation Number (17

digits, noted on your registration or

title or located on the upper

driver's side corner of the dash)

4. Purchase date and current mileage

5. Your dealer's name and location

6. Your question(s)

8-10

Customer Information and Reporting Safety Defects

Mazda Importer/Distributors

SAIPAN

▼

Importer/Distributor

U.S.A.

Paciﬁc International Marianas, Inc.

(d.b.a. Midway Motors)

P.O. Box 887 Saipan, MP 96950

TEL: (670) 234-7524

▼

Mazda North American Operations

200 Spectrum Center Drive Suite 100

Irvine, California 92618

Triple J Saipan, Inc.

P.O. Box 19734

(d.b.a. Triple J Motors)

P.O. Box 500487 Saipan, MP

96950-0487

Irvine, CA 92623-9734 U.S.A.

TEL: 1 (800) 222-5500 (in U.S.A.)

(949) 727-1990 (outside U.S.A.)

TEL: (670) 234-7133/3051

CANADA

▼

AMERICAN SAMOA

▼

Mazda Canada Inc.

55 Vogell Road, Richmond Hill,

Ontario, L4B 3K5 Canada

TEL: 1 (800) 263-4680 (in Canada)

(905) 787-7000 (outside Canada)

Polynesia Motors, Inc.

P.O. Box 1120, Pago Pago, American

Samoa 96799

TEL: (684) 699-9347

PUERTO RICO/U.S. Virgin Island

▼

International Automotive Distributor

Group, LLC. (Mazda de Puerto Rico)

P.O. Box 191850, San Juan, Puerto

Rico 00919-1850

TEL: (787) 641-1777

MEXICO

▼

Mazda Motor de Mexico

Mario Pani 400 PB, Col. Santa Fe

Cuajimalpa, Delegación Cuajimalpa

de Morelos, Ciudad de México, CP

05348

TEL: Center of Attention to Clients:

01 (800) 016 2932. in Mexico

GUAM

▼

Triple J Motors

157 South Marine Drive, Tamuning,

GUAM 96911 USA

P.O. Box 6066 Tamuning, Guam

96931

TEL: (671) 649-6555

8-11

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Reporting Safety Defects (U.S.A.)

Reporting Safety Defects

▼

If you believe that your vehicle has a defect which could cause a crash or could

cause injury or death, you should immediately inform the National Highway Traﬃc

Safety Administration (NHTSA) in addition to notifying Mazda Motor Corporation

(Your Mazda Importer/Distributor).

If NHTSA receives similar complaints, it may open an investigation, and if it ﬁnds

that a safety defect exists in a group of vehicles, it may order a recall and remedy

campaign. However, NHTSA cannot become involved in individual problems

between you, your dealer, or Mazda Motor Corporation (Your Mazda Importer/

Distributor).

To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at

1-888-327-4236 (TTY:1-800-424-9153); go to http://www.safercar.gov; or write

to: Administrator, NHTSA, 1200 New Jersey Avenue, SE., Washington, DC, 20590.

You can also obtain other information about motor vehicle safety from http://

www.safercar.gov.

NOTE

If you live in the U.S.A., all correspondence to Mazda Motor Corporation should be

forwarded to:

Mazda North American Operations

200 Spectrum Center Drive Suite 100

Irvine, California 92618

or

P.O. Box 19734

Irvine, CA 92623-9734

Customer Experience Center or toll free at 1 (800) 222-5500

If you live outside of the U.S.A., please contact the nearest Mazda Distributor shown

in this manual.



Refer to CANADA on page 8-11.



Refer to PUERTO RICO/U.S. Virgin Island on page 8-11.



Refer to MEXICO on page 8-11.



Refer to GUAM on page 8-11.



Refer to SAIPAN on page 8-11.



Refer to AMERICAN SAMOA on page 8-11.

8-12

^CuR^stoe^mp^{er I}o^nfor^rt^mi^an^tiog^{n a}S^nda^Rf^ee^pot^rty^ingD^Safe^etyfe^Dec^fet^cs^ts

Reporting Safety Defects (Canada)

Reporting Safety Defects

▼

Canadian customers who wish to report a safety-related defect to Transport Canada,

Defect Investigations and Recalls, may telephone the toll free hotline

1-800-333-0510, or contact Transport Canada by mail at: Transport Canada,

ASFAD, Place de Ville Tower C, 330 Sparks Street, Ottawa ON K1A 0N5.

For additional road safety information, please visit the Road Safety website at:

http://www.tc.gc.ca/roadsafety/menu.htm

8-13

Customer Information and Reporting Safety Defects

Warranty

Warranties for Your

Mazda

Outside the United

States/Canada

Warranties for Your Mazda

Outside the United States/Canada

▼



New Vehicle Limited Warranty

Powertrain Limited Warranty

Safety Restraint System Limited

Warranty

Anti-perforation Limited Warranty

Federal Emission Control Warranty/

California Emission Control Warranty

Government regulations in the United

States/Canada require that

automobiles meet speciﬁc emission

regulations and safety standards.

Therefore, vehicles built for use in the

United States/Canada may diﬀer from

those sold in other countries.



Emission Defect Warranty

Emission Performance Warranty

The diﬀerences may make it diﬃcult or

even impossible for your vehicle to

receive satisfactory servicing in other

countries. We strongly recommend

that you NOT take your Mazda outside

the United States/Canada.



Emission Control Warranty

Replacement Parts and Accessories

Limited Warranty



Tire Warranty

NOTE

United States

Warranty information varies depending

on the country. Refer to the Warranty

Booklet for detailed warranty

information.

However, in the event that you are

moving to Canada permanently,

Mazda vehicles built for use in the

United States could be eligible for

exportation to Canada with speciﬁc

vehicle modiﬁcations to comply with

the Canadian Motor Vehicle Safety

Standards (CMVSS).

Canada

However, in the event that you are

moving to the United States

permanently, Mazda vehicles built for

use in Canada could be eligible for

exportation to the United States with

speciﬁc vehicle modiﬁcations to

comply with the United States Federal

Motor Vehicle Safety Standards

(FMVSS).

NOTE

The above is applicable for a

permanent import/export situation

and not related to travelers on

vacation.

8-14

Customer Information and Reporting Safety Defects

Warranty

You may have the following problems

if you do take your vehicle outside of

the United States/Canada:

Registering Your Vehicle

in A Foreign Country

(Except United States and

Canada)



Recommended fuel may be

unavailable. Any kind of leaded fuel

or low-octane fuel will aﬀect vehicle

performance and damage the

Registering Your Vehicle in A

Foreign Country

▼

emission controls and engine.

Proper repair facilities, tools, testing



equipment, and replacement parts

may not be available.

Registering your vehicle in a foreign

country may be problematic

depending on whether it meets the

speciﬁc emission and safety standards

of the country in which the vehicle will

be driven. Consequently, your vehicle

may require modiﬁcations at personal

expense in order to meet the

regulations.

Please refer to your Manufacturer's

Warranty Booklet for more

information.

In addition, you should be aware of

the following issues:

Satisfactory vehicle servicing may be

diﬃcult or impossible in another

country.

The fuel speciﬁed for your vehicle may

be unavailable.

Parts, servicing techniques, and tools

necessary to maintain and repair your

vehicle may be unavailable.

There might not be an Authorized

Mazda Dealer in the country you plan

to take your vehicle.

The Mazda warranty is valid only in

certain countries.

8-15

Customer Information and Reporting Safety Defects

Warranty

Mazda assumes no responsibility for

death, injury, or expenses that may

result from the installation of add-on

non-genuine parts or accessories.

Add-On Non-Genuine

Parts and Accessories

Add-On Non-Genuine Parts and

Accessories

▼

Non-genuine parts and accessories for

Mazda vehicles can be found in stores.

These may ﬁt your vehicle, but they are

not approved by Mazda for use with

Mazda vehicles. When you install

non-genuine parts or accessories, they

could aﬀect your vehicle's

performance or safety systems; the

Mazda warranty doesn't cover this.

Before you install any non-genuine

parts or accessories, consult an

Authorized Mazda Dealer.

WARNING

Always consult an Authorized Mazda

Dealer before you install non-genuine

parts or accessories:

Improperly designed parts or

accessories could seriously aﬀect your

vehicle's performance or safety

systems. This could cause you to have

an accident or increase your chances of

injuries in an accident.

Be very careful in choosing and

installing add-on electrical

equipment, such as mobile

telephones, two-way radios, stereo

systems, and car alarm systems:

Incorrectly choosing or installing

improper add-on equipment or

choosing an improper installer is

dangerous. Essential systems could be

damaged, causing engine stalling,

air-bag (SRS) activation,

ABS/TCS/DSC inactivation, or a ﬁre in

the vehicle.

8-16

Customer Information and Reporting Safety Defects

Cell Phones

Cell Phones Warning

▼

WARNING

Please comply with the legal

regulations concerning the use of

communication equipment in vehicles

in your country:

Use of any electrical devices such as

cell phones, computers, portable

radios, vehicle navigation or other

devices by the driver while the vehicle

is moving is dangerous. Dialing a

number on a cell phone while driving

also ties-up the driver's hands. Use of

these devices will cause the driver to

be distracted and could lead to a

serious accident. If a passenger is

unable to use the device, pull oﬀ the

right-of-way to a safe area before use.

If use of a cell phone is necessary

despite this warning, use a hands-free

system to at least leave the hands free

to drive the vehicle. Never use a cell

phone or other electrical devices while

the vehicle is moving and, instead,

concentrate on the full-time job of

driving.

8-17

Customer Information and Reporting Safety Defects

Event Data Recorder

To read data recorded by an EDR,

special equipment is required, and

access to the vehicle or the EDR is

needed. In addition to the vehicle

manufacturer, other parties, such as

law enforcement, that have the special

equipment, can read the information if

they have access to the vehicle or the

EDR.

Event Data Recorder

(U.S.A. and Canada)

Event Data Recorder

▼

This vehicle is equipped with an event

data recorder (EDR). The main

purpose of an EDR is to record, in

certain crash or near crash-like

situations, such as an air bag

deployment or hitting a road obstacle,

data that will assist in understanding

how a vehicle’s systems performed.

The EDR is designed to record data

related to vehicle dynamics and safety

systems for a short period of time,

typically 30 seconds or less. The EDR in

this vehicle is designed to record such

data as:

Mazda will not disclose any of the data

recorded in an EDR to a third party

unless:



A written agreement from the vehicle

owner or the lessee is obtained



Oﬃcially requested by the police or

other law enforcement authorities



Used as a defense for Mazda in a

lawsuit, claim, or arbitration



Ordered by a judge or court



How various systems in your vehicle

were operating;

However, if necessary Mazda will:



Whether or not the driver and



Use the data for research on Mazda

passenger safety belts were buckled/

fastened;

vehicle performance, including

safety.

Disclose the data or the summarized



How far (if at all) the driver was



depressing the accelerator and/or

brake pedal; and,

data to a third party for research

purposes without disclosing vehicle

or owner identiﬁcation information.



How fast the vehicle was traveling.

These data can help provide a better

understanding of the circumstances in

which crashes and injuries occur.

NOTE:

EDR data are recorded by your vehicle

only if a non-trivial crash or near

crash-like situation occurs; no data are

recorded by the EDR under normal

driving conditions and no personal

data (e.g., name, gender, age, and

crash location) are recorded. However,

other parties, such as law

enforcement, could combine the EDR

data with the type of personally

identifying data routinely acquired

during a crash investigation.

8-18

Customer Information and Reporting Safety Defects

Recording of Vehicle Data



Oﬃcially requested by the police or

other law enforcement authorities

For statistical processing by a

research institution after processing

the data so that identiﬁcation of the

owner or the vehicle is impossible

Recording of Vehicle

Data

Recording of Vehicle Data

▼

This vehicle is equipped with a

computer which records the following

main vehicle data related to vehicle

controls, operation, and other driving

conditions.

Recorded data



Vehicle conditions such as engine

speed and vehicle speed



Driving operation conditions such as

accelerator and brake pedals, and

information related to the

environmental circumstances while

the vehicle is driven



Malfunction diagnosis information

from each on-vehicle computer



Information related to controls of

other on-vehicle computers

NOTE

The recorded data may vary depending

on the vehicle grade and optional

equipment. Voice and images are not

recorded.

Data handling

Mazda and its subcontracting parties

may obtain and use the recorded data

for vehicle malfunction diagnosis,

research and development, and quality

improvement.

Mazda will not disclose or provide any

of the obtained data to a third party

unless:



An agreement from the vehicle

owner (agreements from lessor and

lessee for leased vehicle) is obtained

8-19

Customer Information and Reporting Safety Defects

Uniform Tire Quality Grading System (UTQGS)

WARNING

Uniform Tire Quality

Grading System (UTQGS)

▼

The traction grade assigned to this tire

is based on braking (straight ahead)

traction tests and does not include

acceleration cornering (turning),

hydroplaning, or peak traction

characteristics.

Uniform Tire Quality Grading

System (UTQGS)

This information relates to the tire

grading system developed by the U.S.

National Highway Traﬃc Safety

Administration for grading tires by

tread wear, traction, and temperature

performance.

Temperature-A, B, C

▼

The temperature grades A (the

highest), B, and C, represent the tire's

resistance to the generation of heat

and its ability to dissipate heat when

tested under controlled conditions on

a speciﬁed indoor laboratory test

wheel.

Sustained high temperature can cause

the material of the tire to degenerate

and reduce tire life, and excessive

temperatures can lead to sudden tire

failure.

Tread Wear

▼

The tread wear grade is a comparative

rating based on the wear rate of the

tire when tested under controlled

conditions on a speciﬁed government

test course.

For example, a tire graded 150 would

wear one-and-a-half times as well on

the government course as a tire graded

100.

Grade C corresponds to a level of

performance which all passenger

vehicle tires must meet under the

Federal Motor Vehicle Safety Standard

No. 109. Grades B and A represent

higher levels of performance on the

laboratory test wheel than the

The relative performance of tires

depends upon the actual conditions of

their use, however, and may depart

signiﬁcantly from the norm because of

variations in driving habits, service

practices and diﬀerences in road

characteristics and climate.

minimum required by law.

Traction-AA, A, B, C

▼

The traction grades, from highest to

lowest, are AA, A, B, and C. These

grades represent the tire's ability to

stop on wet pavement as measured

under controlled conditions on

speciﬁed government test surfaces of

asphalt and concrete. A tire marked C

may have poor traction performance.

8-20

Uniform Tire Quality^CG^ustor^ma^ed^{r In}i^fn^ormg^atS^ioy^{n a}sⁿt^de^Rem^port(ⁱⁿU^{g S}T^afeQ^{ty D}G^efeS^ct)^s

TREADWEAR 200 TRACTION AA

WARNING

TEMPERATURE A

UTQGS MARK (example)

Keep your vehicle's tires properly

inﬂated and not overloaded:

Driving with improperly inﬂated or

overloaded tires is dangerous.

Excessive speed, underinﬂation, or

excessive loading, either separately or

in combination, can cause heat

buildup and possible tire failure. The

temperature grade for this tire is

established for a tire that is properly

inﬂated and not overloaded.

These grades will be added to the

sidewalls of passenger vehicle tires

over the next several years according to

a schedule established by the NHTSA

and the tire manufacturers.

The grade of tires available as standard

or optional equipment on Mazda

vehicles may vary with respect to

grade.

ALL PASSENGER VEHICLE TIRES MUST

CONFORM TO THESE GRADES AND

TO ALL OTHER FEDERAL TIRE-SAFETY

REQUIREMENTS.

UNIFORM TIRE QUALITY

GRADING

▼

Quality grades can be found where

applicable on the tire sidewall

between tread shoulder and maximum

section width.

For example:

8-21

Customer Information and Reporting Safety Defects

Tire Information (U.S.A.)

14.Max. permissible inﬂation pressure

Tire Labeling

P215/65R15 95H is an example of a

tire size and load index rating. Here is

an explanation of the various

components of that tire size and load

index rating. Note that the tire size and

load index rating may be diﬀerent from

the example.

Tire Labeling

▼

Federal law requires tire manufacturers

to place standardized information on

the sidewall of all tires. This

information identiﬁes and describes

the fundamental characteristics of the

tire and also provides a tire

identiﬁcation number for safety

standard certiﬁcation and in case of a

recall.

P

Indicates a tire that may be installed on

cars, SUVs, minivans and light trucks as

designated by the Tire and Rim

Association (T&RA).

Information on Passenger Vehicle

Tires

▼

NOTE

Please refer to the sample below.

If your tire size does not begin with a

letter this may mean it is designated by

either ETRTO (European Tire and Rim

Technical Organization) or JATMA

(Japan Tire Manufacturing

Association).

215

“215” is the nominal width of the tire

in millimeters. This three-digit number

gives the width in millimeters of the

tire from sidewall edge to sidewall

edge. In general, the larger the

1. SAFETY WARNING

2. Passenger car tire

3. Nominal width of tire in millimeters

4. Ratio of height to width (aspect

ratio)

number, the wider the tire.

65

“65” is the aspect ratio. This two-digit

number indicates the tire's ratio of

height to width.

5. Radial

6. Run-ﬂat tire

7. Rim diameter code

8. TIN: U.S. DOT tire identiﬁcation

number

R

“R” is the tire construction symbol. R

indicates “Radial ply construction”.

9. Load index & speed symbol

10.Severe snow conditions

11.Tire ply composition and materials

used

15

“15” is the wheel rim diameter in

inches.

12.Max. load rating

13.Tread wear, traction and

temperature grades

8-22

^CuT^stoi^mre^{er In}I^fn^orf^mo^atr^iom^{n an}a^dt^Ri^eo^pon^rting(U^Safe.^tS^{y D}.A^efe.^ct)^s

95

the 45st week of 1997. After 2000 the

numbers go to four digits. For

example, the number 2102 means the

21th week of 2002. The other

numbers are marketing codes used at

the manufacturer's discretion. This

information is used to contact

consumers if a tire defect requires a

recall.

“95” is the Load Index. This two-or

three-digit number indicates how

much weight each tire can support.

H

“H” is the speed rating. The speed

rating denotes the maximum speed for

which the use of the tire is rated.

Tire Ply Composition and Materials

Used

Letter Rating

Speed Rating

99 mph

Q

R

The number of plies indicates the

number of layers of rubber-coated

fabric in the tire. In general, the greater

the number of plies, the more weight a

tire can support. Tire manufacturers

also must indicate the tire materials,

which include steel, nylon, polyester,

and other.

106 mph

112 mph

118 mph

124 mph

130 mph

149 mph

S

T

U

H

V

W

Y

*

Maximum Load Rating

168 mph

*

This number indicates the maximum

load in kilograms and pounds that can

be carried by the tire.

186 mph

*

For tires with a maximum speed capability over

149 mph, tire manufacturers sometimes use the

letters ZR. For tires with a maximum speed

capability over 186 mph, tire manufacturers

always use the letters ZR.

Maximum Permissible Inﬂation

Pressure

This number is the greatest amount of

air pressure that should ever be put in

the tire under normal driving

conditions.

M+S or M/S: Mud and Snow

AT: All Terrain.

AS: All Season. The “M+S” or “M/S”

indicates that the tire has some

functional use in mud and snow.

Tread Wear, Traction and Temperature

Grades

Tread wear: The tread wear grade is a

comparative rating based on the wear

rate of the tire when tested under

controlled conditions on a speciﬁed

government test course. For example,

a tire graded 150 would wear one and

one-half (1 1/2) times as well on the

government course as a tire graded

100.

U.S. DOT Tire Identiﬁcation Number

(TIN)

This begins with the letters “DOT”

which indicates the tire meets all

federal standards. The next two

numbers or letters are the plant code

where it was manufactured, and the

last four numbers represent the week

and year the tire was manufactured.

For example, the numbers 457 means

Traction: The traction grades, from

highest to lowest are AA, A, B, and C.

8-23

Customer Information and Reporting Safety Defects

Tire Information (U.S.A.)

The grades represent the tire's ability

to stop on wet pavement as measured

under controlled conditions on

Information on Temporary Tires

▼

Please refer to the sample below.

speciﬁed government test surfaces of

asphalt and concrete. A tire marked C

may have poor traction performance.

Temperature: The temperature grades

are A (the highest), B and C,

representing the tire's resistance to the

generation of heat and its ability to

dissipate heat when tested under

controlled conditions on a speciﬁed

indoor laboratory test wheel.

Snow Tires

1. Temporary tires

In some heavy snow areas, local

2. Nominal width of tire in millimeters

3. Ratio of height to width (aspect

ratio)

governments may require true snow

tires, those with very deeply cut tread.

These tires should only be used in pairs

or placed on all four wheels. Make

sure you purchase snow tires that are

the same size and construction type as

the other tires on your vehicle.

4. Diagonal

5. Rim diameter code

6. Load index & speed symbol

T115/70D16 90M is an example of a

tire size and load index rating. Here is

an explanation of the various

components of that tire size and load

index rating. Note that the tire size and

load index rating may be diﬀerent from

the example.

SAFETY WARNING

The following safety warning appears

on the tire's sidewall.

SERIOUS INJURY MAY RESULT FROM:



EXPLOSION OF TIRE/RIM ASSEMBLY

DUE TO IMPROPER

T

MOUNTING-MATCH TIRE

DIAMETER TO RIM DIAMETER;

NEVER EXCEED 40 psi (275 kPa) TO

SEAT BEADS-ONLY SPECIALLY

TRAINED PERSONS SHOULD

MOUNT TIRES.

Indicates a tire that may be installed on

cars, SUVs, minivans and light trucks as

designated by the Tire and Rim

Association (T&RA).

115



TIRE FAILURE DUE TO

UNDER-INFLATION/

“115” is the nominal width of the tire

in millimeters. This three-digit number

gives the width in millimeters of the

tire from sidewall edge to sidewall

edge. In general, the larger the

OVERLOADING/DAMAGE-FOLLOW

OWNER'S MANUAL AND PLACARD

IN VEHICLE-FREQUENTLY CHECK

INFLATION PRESSURE AND INSPECT

FOR DAMAGE.

number, the wider the tire.

8-24

^CuT^stoi^mre^{er In}I^fn^orf^mo^atr^iom^{n an}a^dt^Ri^eo^pon^rting(U^Safe.^tS^{y D}.A^efe.^ct)^s

70

Location of the Tire Label

(Placard)

“70” is the aspect ratio. This two-digit

number indicates the tire's ratio of

height to width.

Location of the Tire Label (Placard)

▼

D

You will ﬁnd the tire label containing

tire inﬂation pressure by tire size and

other important information on the

driver's side B-pillar or on the edge of

the driver's door frame.

“D” is the tire construction symbol. D

indicates “diagonal ply construction”.

16

“16” is the wheel rim diameter in

inches.

SAMPLE

90

“90” is the Load Index. This two-or

three-digit number indicates how

much weight each tire can support.

M

“M” is the speed rating. The speed

rating denotes the maximum speed for

which the use of the tire is rated.

Recommended Tire Inﬂation

Pressure

▼

On the tire label you will ﬁnd the

recommended tire inﬂation pressure in

both kPa and psi for the tires installed

as original equipment on the vehicle. It

is very important that the inﬂation

pressure of the tires on your vehicle is

maintained at the recommended

pressure. You should check the tire

pressure regularly to insure that the

proper inﬂation pressure is maintained.

Refer to Tires on page 9-7.

Letter Rating

Speed Rating

M

81 mph

NOTE

Tire pressures listed on the vehicle

placard or tire information label

indicate the recommended cold tire

inﬂation pressure, measured when the

tires are cold, after the vehicle has

been parked for at least 3 hours. As

you drive, the temperature in the tire

warms up, increasing the tire pressure.

8-25

Customer Information and Reporting Safety Defects

Tire Information (U.S.A.)

NOTE

WARNING

Some spare tires require higher

inﬂation pressure.

Always check the tire inﬂation

pressures on a regular basis according

to the recommended tire inﬂation

pressure on the tire label and in

conjunction with the information in

this owner's manual:

8. Visually inspect the tires to make

sure there are no nails or other

objects embedded that could poke

a hole in the tire and cause an air

leak.

9. Check the sidewalls to make sure

there are no gouges, cuts, bulges,

cracks or other irregularities.

Driving your vehicle with

under-inﬂated tires is dangerous.

Under-inﬂation is the most common

cause of failures in any kind of tire and

may result in severe cracking, tread

separation or “blowout”, with

Glossary of Terms

▼

Tire Placard: A label indicating the OE

tire sizes, recommended inﬂation

pressure, and the maximum weight the

vehicle can carry.

Tire Identiﬁcation Number (TIN): A

number on the sidewall of each tire

providing information about the tire

brand and manufacturing plant, tire

size, and date of manufacture.

Inﬂation Pressure: A measure of the

amount of air in a tire.

kPa: Kilopascal, the metric unit for air

pressure.

psi: Pounds per square inch, the

English unit for air pressure.

B-pillar: The structural member at the

side of the vehicle behind the front

door.

Original Equipment (OE): Describes

components originally equipped on

the vehicle.

Vehicle Load Limit: The maximum

value of the combination weight of

occupants and cargo.

Bead Area of the Tire: Area of the tire

next to the rim.

Sidewall Area of the Tire: Area

between the bead area and the tread.

Tread Area of the Tire: Area on the

perimeter of the tire that contacts the

unexpected loss of vehicle control and

increased risk of injury. Under-inﬂation

increases sidewall ﬂexing and rolling

resistance, resulting in heat buildup

and internal damage to the tire. It

results in unnecessary tire stress,

irregular wear, loss of control and

accidents. A tire can lose up to half of

its air pressure and not appear to be

ﬂat!

It is impossible to determine whether

or not tires are properly inﬂated just by

looking at them.

Checking Tire Pressure

▼

1. When you check the air pressure,

make sure the tires are cold

―meaning they are not hot from

driving even a mile.

2. Remove the cap from the valve on

one tire.

3. Firmly press a tire gauge onto the

valve.

4. Add air to achieve recommended

air pressure.

5. If you overﬁll the tire, release air by

pushing on the metal stem in the

center of the valve. Then recheck

the pressure with your tire gauge.

6. Replace the valve cap.

7. Repeat with each tire, including the

spare.

8-26

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road when it's mounted on the

vehicle.

Tire Maintenance

▼

Seating capacity means the total

allowable number of vehicle

occupants. Seating capacity is

described on the tire label.

Improper or inadequate vehicle

maintenance can cause tires to wear

abnormally. Here are some important

maintenance points:

Production options weight is the

combination weight of installed regular

production options weighing over 2.3

kilograms in excess of the standard

items which they replace, and not

previously considered in the curb

weight or accessory weight, including

heavy duty brakes, ride levelers, roof

rack, heavy duty battery, and special

trim.

Tire Inﬂation Pressure

▼

Inspect all tire pressure monthly

(including the spare) when the tires are

cold. Maintain recommended

pressures for the best ride, top

handling, and minimum tire wear. Use

the pressures speciﬁed on the vehicle

tire information placard or tire label for

optimum service.

Tire Rotation

▼

Rim is the metal support (wheel) for a

tire or a tire and tube assembly upon

which the tire beads are seated.

To equalize tread wear, rotate the tires

every 16,000 km (10,000 miles) at the

latest or sooner if irregular wear

develops. Mazda recommends to

rotate every 8,000 km (5,000 miles) to

help increase tire life and distribute

wear more evenly.

1. Forward

Do not include (TEMPORARY USE

ONLY) spare tire in rotation.

Inspect the tires for uneven wear and

damage. Abnormal wear is usually

caused by one or a combination of the

following:



Incorrect tire pressure

8-27

Customer Information and Reporting Safety Defects

Tire Information (U.S.A.)



Improper wheel alignment

NOTE



Out-of-balance wheel

Tires degrade over time, even when

they are not being used on the road. It

is recommended that tires generally be

replaced when they are 6 years or

older. Heat caused by hot climates or

frequent high loading conditions can

accelerate the aging process. You

should replace the spare tire when you

replace the other road tires due to the

aging of the spare tire. The period in

which the tire was manufactured (both

week and year) is indicated by a 4-digit

number.



Severe braking

After rotation, inﬂate all tire pressures

to speciﬁcation (page 9-7) and

inspect the lug nuts for tightness.

CAUTION

Rotate unidirectional tires and radial

tires that have an asymmetrical tread

pattern or studs only from front to rear,

not from side to side. Tire performance

will be weakened if rotated from side

to side.

Refer to Tire Labeling on page 8-22.

Safety Practices

▼

Replacing a Tire

▼

The way you drive has a great deal to

do with your tire mileage and safety.

So cultivate good driving habits for

your own beneﬁt.

WARNING

Always use tires that are in good

condition:

Driving with worn tires is dangerous.

Reduced braking, steering, and

traction could result in an accident.



Observe posted speed limits and

drive at speeds that are safe for the

existing weather conditions



Avoid fast starts, stops and turns



Avoid potholes and objects on the

If a tire wears evenly, a wear indicator

will appear as a solid band across the

tread.

road



Do not run over curbs or hit the tire

against the curb when parking

Replace the tire when this happens.

CAUTION

If you feel a sudden vibration or ride

disturbance while driving or you

suspect your tire or vehicle has been

damaged, immediately reduce your

speed. Drive with caution until you can

safely pull oﬀ the road. Stop and

inspect the tire for damage. If the tire

is under-inﬂated or damaged, deﬂate

it, remove the tire and rim and replace

it with your spare tire. If you cannot

detect a cause, have the vehicle towed

to the nearest vehicle or tire dealer to

have the vehicle inspected.

1. New tread

2. Worn tread

3. Tread wear indicator

You should replace the tire before the

band crosses the entire tread.

8-28

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Overloading makes a vehicle harder to

drive and control. It also increases the

distance required for stopping. In cases

of serious overloading, brakes can fail

completely, particularly on steep

grades. The load a tire will carry safely

is a combination of the size of the tire,

its load range, and corresponding

inﬂation pressure.

Never overload the vehicle and always

observe the vehicle's weight ratings

from the vehicle's Safety Certiﬁcation

and Tire and Load Information labels.

Vehicle Loading

▼

WARNING

Do not tow a trailer with this vehicle:

Towing a trailer with this vehicle is

dangerous because it has not been

designed to tow a trailer and doing so

will aﬀect the drive system which could

result in vehicle damage.

This section will guide you in the

proper loading of your vehicle, to keep

your loaded vehicle weight within its

design rating capability. Properly

loading your vehicle will provide

maximum return of vehicle design

performance. Before loading your

vehicle, familiarize yourself with the

following terms for determining your

vehicle's weight ratings, from the

vehicle's Safety Certiﬁcation Label and

Tire and Load Information Label:

Base Curb Weight is the weight of the

vehicle including a full tank of fuel

and all standard equipment. It does

not include passengers, cargo, or

optional equipment.

Vehicle Curb Weight is the weight of

your new vehicle when you picked it

up from your dealer plus any

aftermarket equipment.

PAYLOAD

WARNING

Overloaded Vehicle:

Payload is the combination weight of

cargo and passengers that the vehicle

is designed to carry. The maximum

payload for your vehicle can be found

on the Tire and Load Information label

on the driver's door frame or door

pillar. Look for “THE COMBINATION

WEIGHT OF OCCUPANTS AND

Overloading a vehicle is dangerous.

The results of overloading can have

serious consequences in terms of

passenger safety. Too much weight on

a vehicle's suspension system can

cause spring or shock absorber failure,

brake failure, handling or steering

problems, irregular tire wear, tire

failure or other damage.

CARGO SHOULD NEVER EXCEED XXX

kg or XXX lbs” for your maximum

payload. The payload listed on the tire

label is the maximum payload for the

vehicle as built by the assembly plant.

If any aftermarket or dealer installed

equipment has been installed on the

vehicle, the weight of the equipment

must be subtracted from the payload

8-29

Customer Information and Reporting Safety Defects

Tire Information (U.S.A.)

listed on the tire label in order to be

accurate.

If the weight of the occupant increases,

the cargo weight limit decreases by

that much.

SAMPLE

GAW (Gross Axle Weight) is the total

weight placed on each axle (front and

rear) - including vehicle curb weight

and all payload.

GAWR (Gross Axle Weight Rating) is

the maximum allowable weight that

can be carried by a single axle (front or

rear). These numbers are shown on

the Safety Compliance Certiﬁcation

Label located on the driver's door

frame or door pillar. The total load on

each axle must never exceed its

GAWR.

CARGO

Cargo Weight includes all weight

added to the Base Curb Weight,

including cargo and optional

equipment.

GVW

The cargo weight limit decreases

depending on the number of vehicle

occupants. The cargo weight limit can

be calculated by subtracting the total

weight of the vehicle occupants from

the “combination weight of occupants

and cargo should never exceed” value

on the tire label.

GVW (Gross Vehicle Weight) is the

Vehicle Curb Weight + cargo +

passengers.

GVWR (Gross Vehicle Weight Rating)

is the maximum allowable weight of

the fully loaded vehicle (including all

options, equipment, passengers and

cargo). The GVWR is shown on the

Safety Compliance Certiﬁcation Label

located on the driver's door frame or

door pillar. The GVW must never

exceed the GVWR.

Examples: Based on a single occupant

weight of 68 kg (150 lbs), and a value

of 385 kg (849 lbs) for the

“combination weight of occupants and

cargo should never exceed”:

The cargo weight limit with one

occupant is 385 kg (849 lbs) － 68 kg

(150 lbs) = 317 kg (699 lbs)

SAMPLE

The cargo weight limit with two

occupants is 385 kg (849 lbs) － (68 ×

2) kg ( (150 × 2) lbs) = 249 kg (549

lbs)

8-30

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Do not use replacement tires with

lower load carrying capacities than the

originals because they may lower the

vehicle's GVWR and GAWR

limitations. Replacement tires with a

higher limit than the originals do not

increase the GVWR and GAWR

limitations.

WARNING

Never Exceed Axle Weight Rating

Limits:

Exceeding the Safety Certiﬁcation

Label axle weight rating limits is

dangerous and could result in death or

serious injury as a result of substandard

vehicle handling, performance, engine,

transmission and/or structural

damage, serious damage to the

vehicle, or loss of control.

Never exceed the GVWR or the GAWR

speciﬁed on the certiﬁcation label.

Always keep the vehicle within the axle

weight rating limits.

GCW

GCW (Gross Combination Weight) is

the weight of the loaded vehicle

(GVW).

GCWR (Gross Combination Weight

Rating) is the maximum allowable

weight of the vehicle - including all

cargo and passengers - that the vehicle

can handle without risking damage.

The GCW must never exceed the

GCWR.

WARNING

Never Exceed GVWR or GAWR

Speciﬁcations:

Exceeding the GVWR or the GAWR

speciﬁed on the certiﬁcation label is

dangerous. Exceeding any vehicle

rating limitation could result in a

serious accident, injury, or damage to

the vehicle.

8-31

Customer Information and Reporting Safety Defects

Tire Information (U.S.A.)

Steps for Determining the Correct Load Limit

▼

Steps for Determining Correct Load Limit-

(1) Locate the statement “The combined weight of occupants and cargo should

never exceed XXX kg or XXX lbs.” on your vehicle's placard.

(2) Determine the combined weight of the driver and passengers that will be riding

in your vehicle.

(3) Subtract the combined weight of the driver and passengers from XXX kg or XXX

lbs.

(4) The resulting ﬁgure equals the available amount of cargo and luggage load

capacity. For example, if the “XXX” amount equals 1400 lbs. and there will be

ﬁve 150 lb passengers in your vehicle, the amount of available cargo and

luggage load capacity is 650 lbs. (1400 － 750 (5 × 150) = 650 lbs.)

(5) Determine the combined weight of luggage and cargo being loaded on the

vehicle. That weight may not safely exceed the available cargo and luggage load

capacity calculated in Step 4.

(6) If your vehicle will be towing a trailer, load from your trailer will be transferred to

your vehicle. Consult this manual to determine how this reduces the available

cargo and luggage load capacity of your vehicle.

8-32

Customer Information and Reporting Safety Defects

Declaration of Conformity

Keyless Entry System/Immobilizer System

▼

Tire Pressure Monitoring System

▼

8-33

Customer Information and Reporting Safety Defects

Declaration of Conformity

HomeLink Wireless Control System

▼

8-34

Customer Information and Reporting Safety Defects

Declaration of Conformity

Radio System

▼

8-35

Customer Information and Reporting Safety Defects

Declaration of Conformity

Audio System

▼

8-36

Customer Information and Reporting Safety Defects

Declaration of Conformity

Data Communication System

▼

8-37

Customer Information and Reporting Safety Defects

Declaration of Conformity

Front Radar Sensor System

▼

8-38

Customer Information and Reporting Safety Defects

Declaration of Conformity

8-39

Customer Information and Reporting Safety Defects

Declaration of Conformity

Front Side Radar Sensor System/Rear Side Radar Sensor System

▼

8-40

Customer Information and Reporting Safety Defects for Your Mazda CX-30 SUV 2020

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