Get Customer Information and Reporting Safety Defects Guide for Mazda Cx-5 SUV 2023

Customer Information and Reporting

Safety Defects

8

Important consumer information including warranties and add-on

equipment.

Customer Assistance......................... 8-2

Customer Assistance

Cell Phones.......................................8-20

Cell Phones Warning.................. 8-20

(U.S.A.)........................................ 8-2

Customer Assistance

(Canada)....................................... 8-7

Customer Assistance (Puerto

Rico)........................................... 8-10

Customer Assistance

Event Data Recorder.......................8-21

Event Data Recorder (U.S.A. and

Canada).......................................8-21

Recording of Vehicle Data.............. 8-22

(Mexico)..................................... 8-11

Recording of Vehicle Data..........8-22

Mazda Importer/Distributors........ 8-13

Uniform Tire Quality Grading System

(UTQGS).......................................... 8-23

Uniform Tire Quality Grading

Importer/Distributor................... 8-13

Reporting Safety Defects................ 8-14

Reporting Safety Defects

System (UTQGS)....................... 8-23

(U.S.A.)...................................... 8-14

Reporting Safety Defects

(Canada)..................................... 8-15

Tire Information (U.S.A.)............... 8-25

Tire Labeling.............................. 8-25

Location of the Tire Label

(Placard)..................................... 8-30

Tire Maintenance........................8-33

Vehicle Loading..........................8-36

Steps for Determining the Correct

Load Limit..................................8-41

Warranty..........................................8-16

Warranties for Your Mazda.........8-16

Outside the United States/

Canada........................................ 8-17

Registering Your Vehicle in A

Foreign Country (Except United

States and Canada)..................... 8-18

Add-On Non-Genuine Parts and

Accessories.................................8-19

Declaration of Conformity..............8-42

Declaration of Conformity......... 8-42

8-1

Customer Information and Reporting Safety Defects

Customer Assistance

Customer Assistance (U.S.A.)

Your complete and permanent satisfaction is our business. We are here to serve you. All

Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in

top condition.

If you have any questions or recommendations for improvement regarding the service of

your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take

the following steps:

NOTE

If it becomes necessary to have the components or wiring system for the supplementary

restraint system modified to accommodate a person with certain medical conditions in

accordance with a certified physician, contact an Authorized Mazda Dealer. For more

information, go to NHTSA website www.saferca r .gov (VEHICLE SHOPPERS > Air Bags >

Air Bag FAQs > Air Bag Deactivation).

STEP 1: Contact Your Mazda Dealer

▼

Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to

address the issue.



If your concern has not been resolved by the CUSTOMER RELATIONS, SALES,

SERVICE, or PARTS MANAGER, then please contact the GENERAL MANAGER of

the dealership or the OWNER.

If it becomes necessary to have the components or wiring system for the supplementary



restraint system modified to accommodate a person with certain medical conditions in

accordance with a certified physician, go to STEP 2.

STEP 2: Contact Mazda North American Operations

▼

If for any reason you feel the need for further assistance after contacting your dealership

management or it becomes necessary to have the components or wiring system for the

supplementary restraint system modified to accommodate a person with certain medical

conditions in accordance with a certified physician, you can reach Mazda North American

Operations by one of the following ways.

Log on: at www.MazdaUSA.com

Answers to many questions, including how to locate or contact a local Mazda dealership in

the U.S., can be found here.

8-2

Customer Information and Reporting Safety Defects

Customer Assistance

E-mail: click on “Contact Us” located on the bottom of the page at www.mazdausa.com

under “Help”

By phone at: 1 (800) 222-5500

By letter at:

ATTN: Customer Experience Center

Mazda North American Operations

200 Spectrum Center Drive Suite 100

Irvine, California 92618

P.O. Box 19734

Irvine, CA 92623-9734

In order to serve you efficiently and effectively, please help us by providing the following

information:

1. Your name, address, and telephone number

2. Year and model of vehicle

3. Vehicle Identification Number (17 digits, noted on your registration or title or located on

the upper driver's side corner of the dash)

4. Purchase date and current mileage

5. Your dealer's name and location

6. Your question(s)

If you live outside the U.S.A., please contact your nearest Mazda Distributor.

STEP 3: Contact Better Business Bureau (BBB)

▼

Mazda North American Operations realizes that mutual agreement on some issues may not

be possible. As a final step to ensure that your concerns are being fairly considered, Mazda

North American Operations has agreed to participate in a dispute settlement program

administered by the Better Business Bureau (BBB) system, at no cost to you the consumer.

BBB AUTO LINE works with consumers and the manufacturer in an attempt to reach a

mutually acceptable resolution of any warranty related concerns. If the BBB is not able to

facilitate a settlement they will provide an informal hearing before an arbitrator.

8-3

Customer Information and Reporting Safety Defects

Customer Assistance

You are required to resort to BBB AUTO LINE before exercising rights or seeking remedies

under the Federal Magnuson-Moss Warranty Act, 15 U.S.C. § 2301 et seq. To the extent

permitted by the applicable state “Lemon Law”, you are also required to resort to BBB

AUTO LINE before exercising any rights or seeking remedies under the “Lemon Law”. If

you choose to seek remedies that are not created by the Magnuson-Moss Warranty Act or

the applicable state “Lemon Law”, you are not required to first use BBB AUTO LINE.

The whole process normally takes 40 days or less. The arbitration decision is not binding on

you or Mazda unless you accept the decision. For more information about BBB AUTO

LINE, including current eligibility standards, please call 1-800-955-5100 or visit the BBB

website at www.bbb.org/autoline.

Being truly committed to customer satisfaction is more than a phrase with Mazda. We hope

to satisfy every customer directly, but if there is ever a question about our decision, Mazda

believes in providing a fast, fair and free method such as the BBB AUTO LINE to ensure

Mazda delivers on our commitment to do the right thing for our customers!

California Customers

▼

1. Mazda North American Operations participates in a mediation/arbitration program

administered by BBB AUTO LINE, a Division of BBB National Programs, Inc. [1676

International Drive, Suite 550, McLean, Virginia 22102] through local Better Business

Bureaus. BBB AUTO LINE and Mazda have been certified by the Arbitration

Certification Program of the California Department of Consumer Affairs.

2. If you have a problem arising under a Mazda written warranty, we encourage you to

bring it to our attention. If we are unable to resolve it, you may file a claim with BBB

AUTO LINE. Claims must be filed with BBB AUTO LINE within six (6) months after

the expiration of the warranty.

3. To file a claim with BBB AUTO LINE, call 1-800-955-5100. There is no charge for the

call.

4. In order to file a claim with BBB AUTO LINE, you will have to provide your name and

address, the brand name and vehicle identification number (VIN) of your vehicle, and a

statement of the nature of your problem or complaint. You will also be asked to provide:

the approximate date of your acquisition of the vehicle, the vehicle's current mileage, the

approximate date and mileage at the time any problem(s) were first brought to the

attention of Mazda or one of our dealers, and a statement of the relief you are seeking.

8-4

Customer Information and Reporting Safety Defects

Customer Assistance

5. BBB AUTO LINE staff may try to help resolve your dispute through mediation. If

mediation is not successful, or if you do not wish to participate in mediation, claims

within the program's jurisdiction may be presented to an arbitrator at an informal

hearing. The arbitrator's decision should ordinarily be issued within 40 days from the

time your complaint is filed; there may be a delay of 7 days if you did not first contact

Mazda about your problem, or a delay of up to 30 days if the arbitrator requests an

inspection/report by an impartial technical expert or further investigation and report by

BBB AUTO LINE.

6. You are required to use BBB AUTO LINE before asserting in court any rights or

remedies conferred by California Civil Code Section 1793.22. You are also required to

use BBB AUTO LINE before exercising rights or seeking remedies created by Title I of

the Magnuson-Moss Warranty Act, 15 U.S.C. sec. 2301 et seq. If you choose to seek

redress by pursuing rights and remedies not created by California Civil Code Section

1793.22 or Title I of the Magnuson-Moss Warranty Act, resort to BBB AUTO LINE is

not required by those statutes.

7. California Civil Code Section 1793.2 (d) requires that, if Mazda or its representative is

unable to repair a new motor vehicle to conform to the vehicle's applicable express

warranty after a reasonable number of attempts, Mazda may be required to replace or

repurchase the vehicle. California Civil Code Section 1793.22 (b) creates a presumption

that Mazda has had a reasonable number of attempts to conform the vehicle to its

applicable express warranties if, within 18 months from delivery to the buyer or 18,000

miles on the vehicle's odometer, whichever occurs first, one or more of the following

occurs:



The same nonconformity [a failure to conform to the written warranty that

substantially impairs the use, value or safety of the vehicle] results in a condition that

is likely to cause death or serious bodily injury if the vehicle is driven AND the

nonconformity has been subject to repair two or more times by Mazda or its agents

AND the buyer or lessee has directly notified Mazda of the need for the repair of the

nonconformity; OR



The same nonconformity has been subject to repair 4 or more times by Mazda or its

agents AND the buyer has notified Mazda of the need for the repair of the

nonconformity; OR



The vehicle is out of service by reason of repair of nonconformities by Mazda or its

agents for a cumulative total of more than 30 calendar days after delivery of the

vehicle to the buyer.

8-5

Customer Information and Reporting Safety Defects

Customer Assistance

NOTICE TO Mazda AS REQUIRED ABOVE SHALL BE SENT TO THE

FOLLOWING ADDRESS:

Mazda North American Operations

200 Spectrum Center Drive Suite 100

Irvine, California 92618

ATTN: Customer Mediation

8. The following remedies may be sought in BBB AUTO LINE: repairs, reimbursement for

money paid to repair a vehicle or other expenses incurred as result of a vehicle

nonconformity, repurchase or replacement of your vehicle, and compensation for

damages and remedies available under Mazda's written warranty or applicable law.

9. The following remedies may not be sought in BBB AUTO LINE: punitive or multiple

damages, attorneys' fees, or consequential damages other than as provided in California

Civil Code Section 1794 (a) and (b).

10. You may reject the decision issued by a BBB AUTO LINE arbitrator. If you reject the

decision, you will be free to pursue further legal action. The arbitrator's decision and any

findings will be admissible in a court action.

11. If you accept the arbitrator's decision, Mazda will be bound by the decision, and will

comply with the decision within a reasonable time not to exceed 30 days after we

receive notice of your acceptance of the decision.

12. Please call BBB AUTO LINE at 1-800-955-5100 for further details about the program.

8-6

Customer Information and Reporting Safety Defects

Customer Assistance

Customer Assistance (Canada)

Satisfaction Review Process

▼

Your complete and permanent satisfaction is of primary concern to Mazda. All Authorized

Mazda Dealers have both the knowledge and tools to keep your Mazda in top condition. In

our experience, any questions, problems, or complaints regarding the operation of your

Mazda or any other general service transactions are most effectively resolved by your

dealer. If the cause of your dissatisfaction cannot adequately be addressed by normal

dealership procedures, we recommend that you take the following steps:

STEP 1: Contact the Mazda Dealer

▼

Discuss the matter with a member of dealership management. If the Service Manager has

already reviewed your concerns, contact the owner of the dealership or its General Manager.

STEP 2: Contact the Mazda Regional Office

▼

If you feel that you still require assistance, ask the dealer Service Manager to arrange for

you to meet the local Mazda Service Representative. If more expedient, contact Mazda

Canada Inc. Regional Office nearest you for such arrangements. Regional Office address

and phone numbers are shown (page 8-9).

STEP 3: Contact the Mazda Customer Relations Department

▼

If still not substantially satisfied, contact the Customer Relations Department, Mazda

Canada Inc., 55 Vogell Road, Richmond Hill, Ontario, L4B 3K5 Canada TEL: 1 (800)

263-4680.

Provide the Department with the following information:

1. Your name, address and telephone number

2. Year and model of vehicle

3. Vehicle Identification Number (VIN). Refer to the Vehicle Identification Number on

page 9-2 for the location of the VIN.

4. Purchase date

5. Present odometer reading

6. Your dealer's name and location

7. The nature of your problem and/or cause of dissatisfaction

The Department, in cooperation with the local Mazda Service Representative, will review

the case to determine if everything possible has been done to ensure your satisfaction.

Please recognize that the resolution of service problems in most cases requires the use of

your Mazda dealer's service facilities, personnel and equipment. We urge you to follow the

above three steps in sequence for most effective results.

8-7

Customer Information and Reporting Safety Defects

Customer Assistance

Mediation/Arbitration Program

▼

Occasionally a customer concern cannot be resolved through Mazda's Customer Satisfaction

Program. If after exhausting the procedures in this manual your concern is still not resolved,

you have another option.

Mazda Canada Inc. participates in an arbitration program administered by the Canadian

Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP will advise you about how your

concern may be reviewed and resolved by an independent third party through binding

arbitration.

Your complete satisfaction is the goal of Mazda Canada Inc. and our dealers.

Mazda's participation in CAMVAP makes a valuable contribution to our achieving that goal.

There is no charge for using CAMVAP. CAMVAP results are fast, fair and final as the

award is binding on both you and Mazda Canada Inc.

Canadian Motor Vehicle Arbitration Plan (CAMVAP)

▼

If a specific item of concern arises, where a solution cannot be reached between an owner,

Mazda, and/or one of its dealers (that all parties cannot agree upon), the owner may wish to

use the services offered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP).

CAMVAP uses the services of Provincial Administrators to assist consumers in scheduling

and preparing for their arbitration hearings. However, before you can proceed with

CAMVAP you must follow your Mazda dispute resolution process as outlined previously.

CAMVAP is fully implemented in all provinces and territories.

Consumers wishing to obtain further information about the Program should contact the

Provincial Administrator at 1 (800) 207-0685, or by contacting the Canadian Motor Vehicle

Arbitration Plan Office at:

Canadian Motor Vehicle Arbitration Plan

235 Yorkland Boulevard, suite 300

North York, Ontario

M2J 4Y8

http://camvap.ca

Provincial Administrators may be reached locally:

Province/Territory

British Columbia & Yukon Territories

Alberta & Northwest Territories

Saskatchewan

CAMVAP Number

1 (800) 207-0685

Manitoba

8-8

Customer Information and Reporting Safety Defects

Customer Assistance

Province/Territory

Ontario

CAMVAP Number

1 (800) 207-0685

Atlantic Canada

Quebec

Regional Offices

▼

REGIONAL OFFICES

COVERING AREAS

MAZDA CANADA INC.

WESTERN REGION

5011 275 STREET

ALBERTA,

BRITISH COLUMBIA,

MANITOBA,

SASKATCHEWAN,

YUKON

LANGLEY, BRITISH COLUMBIA

V4W 0A8

(778) 369-2100

1 (800) 663-0908

MAZDA CANADA INC.

CENTRAL REGION

55 VOGELL ROAD,

RICHMOND HILL,

ONTARIO, L4B 3K5

1 (800) 263-4680

ONTARIO,

NEW BRUNSWICK,

NOVA SCOTIA,

PRINCE EDWARD ISLAND,

NEWFOUNDLAND

MAZDA CANADA INC.

QUEBEC REGION

6111 ROUTE TRANSCANADIENNE

POINTE CLAIRE, QUEBEC

H9R 5A5

QUEBEC

(514) 694-6390

8-9

Customer Information and Reporting Safety Defects

Customer Assistance

Customer Assistance (Puerto Rico)

Your complete and permanent satisfaction is our business. That is why all Authorized

Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in top

condition.

If you have any questions or recommendations for improvement regarding the service of

your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take

the following steps:

STEP 1

▼

Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to

address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS,

SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL

MANAGER of the dealership or the OWNER.

STEP 2

▼

If, after following STEP 1, you feel the need for further assistance, please contact your

area's Mazda representative.

Refer to Importer/Distributor on page 8-13.

Please help us by providing the following information:

1. Your name, address, and telephone number

2. Year and model of vehicle

3. Vehicle Identification Number (17 digits, noted on your registration or title or located on

the upper driver's side corner of the dash)

4. Purchase date and current mileage

5. Your dealer's name and location

6. Your question(s)

8-10

Customer Information and Reporting Safety Defects

Customer Assistance

Customer Assistance (Mexico)

Your complete and permanent satisfaction is our business. We are here to serve you. All

Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in

top condition.

If you have any questions or recommendations for improvement regarding the service of

your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take

the following steps:

Contact Your Mazda Dealer

▼

Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to

address the issue.



If your concern has not been resolved by the CUSTOMER RELATIONS, SALES,

SERVICE, or PARTS MANAGER, then please contact the GENERAL MANAGER of

the dealership or the OWNER.

If it becomes necessary to have the components or wiring system for the supplementary



restraint system modified to accommodate a person with certain medical condition in

accordance with a certified physician you must contact your dealership in order to avoid

the potential loss of the warranty of your vehicle which may occur if some third party is

hired by the customer to make any modifications to this system.

Log on: at www.mazdamexico.com.mx

Answers to many questions, including how to locate or contact a local Mazda dealership in

Mexico, can be found here.

E-mail: click on “Contactanos” at the top of the page at www.mazdamexico.com.mx

By phone at: 01 800 01 MAZDA (62932)

By letter at:

Attn: Customer Assistance

Mazda Motor de Mexico

Mario Pani 400 PB, Col. Santa Fe Cuajimalpa, Delegación Cuajimalpa de Morelos, Ciudad

de México, CP 05348

Tel: Customer Assistance

01 800 01 MAZDA(62932).

8-11

Customer Information and Reporting Safety Defects

Customer Assistance

In order to serve you efficiently and effectively, please help us by providing the following

information:

1. Your name, address, and telephone number

2. Year and model of vehicle

3. Vehicle Identification Number (17 digits, noted on your registration or title or located on

the upper driver's side corner of the dash)

4. Purchase date and current mileage

5. Your dealer's name and location

6. Your question(s)

8-12

Customer Information and Reporting Safety Defects

Mazda Importer/Distributors

SAIPAN

▼

Importer/Distributor

Pacific International Marianas, Inc.

(d.b.a. Midway Motors)

U.S.A.

▼

P.O. Box 887 Saipan, MP 96950

TEL: (670) 234-7524

Mazda North American Operations

200 Spectrum Center Drive Suite 100

Irvine, California 92618

Triple J Saipan, Inc.

P.O. Box 19734

(d.b.a. Triple J Motors)

P.O. Box 500487 Saipan, MP 96950-0487

TEL: (670) 234-7133/3051

Irvine, CA 92623-9734 U.S.A.

TEL: 1 (800) 222-5500 (in U.S.A.)

(949) 727-1990 (outside U.S.A.)

AMERICAN SAMOA

▼

CANADA

▼

Polynesia Motors, Inc.

P.O. Box 1120, Pago Pago, American

Samoa 96799

Mazda Canada Inc.

55 Vogell Road, Richmond Hill,

Ontario, L4B 3K5 Canada

TEL: (684) 699-9347

TEL: 1 (800) 263-4680 (in Canada)

(905) 787-7000 (outside Canada)

PUERTO RICO/U.S. Virgin Island

▼

International Automotive Distributor

Group, LLC. (Mazda de Puerto Rico)

P.O. Box 191850, San Juan, Puerto Rico

00919-1850

TEL: (787) 641-1777

MEXICO

▼

Mazda Motor de Mexico

Mario Pani 400 PB, Col. Santa Fe

Cuajimalpa, Delegación Cuajimalpa de

Morelos, Ciudad de México, CP 05348

TEL: Center of Attention to Clients:

01 (800) 016 2932. in Mexico

GUAM

▼

Triple J Motors

157 South Marine Drive, Tamuning,

GUAM 96911 USA

P.O. Box 6066 Tamuning, Guam 96931

TEL: (671) 649-6555

8-13

Customer Information and Reporting Safety Defects

Reporting Safety Defects

Reporting Safety Defects (U.S.A.)

If you believe that your vehicle has a defect which could cause a crash or could cause injury

or death, you should immediately inform the National Highway Traffic Safety

Administration (NHTSA) in addition to notifying Mazda Motor Corporation (Your Mazda

Importer/Distributor).

If NHTSA receives similar complaints, it may open an investigation, and if it finds that a

safety defect exists in a group of vehicles, it may order a recall and remedy campaign.

However, NHTSA cannot become involved in individual problems between you, your

dealer, or Mazda Motor Corporation (Your Mazda Importer/Distributor).

To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-4236

(TTY:1-800-424-9153); go to http://www.safercar.gov; or write to: Administrator, NHTSA,

1200 New Jersey Avenue, SE., Washington, DC, 20590. You can also obtain other

information about motor vehicle safety from http://www.safercar.gov.

NOTE

If you live in the U.S.A., all correspondence to Mazda Motor Corporation should be

forwarded to:

Mazda North American Operations

200 Spectrum Center Drive Suite 100

Irvine, California 92618

or

P.O. Box 19734

Irvine, CA 92623-9734

Customer Experience Center or toll free at 1 (800) 222-5500

If you live outside of the U.S.A., please contact the nearest Mazda Distributor shown (page

8-13) in this manual.

8-14

Customer Information and Reporting Safety Defects

Reporting Safety Defects

Reporting Safety Defects (Canada)

Canadian customers who wish to report a safety-related defect and concern to Transport

Canada, Defect Investigations and Recalls, may telephone the toll free hotline

1-800-333-0510, or go to the Road Safety website at:

https://www.tc.gc.ca/en/services/road.html

8-15

Customer Information and Reporting Safety Defects

Warranty

Warranties for Your Mazda



New Vehicle Limited Warranty

Powertrain Limited Warranty

Safety Restraint System Limited Warranty

Anti-perforation Limited Warranty

Federal Emission Control Warranty/California Emission Control Warranty



Emission Defect Warranty

Emission Performance Warranty



Emission Control Warranty

Replacement Parts and Accessories Limited Warranty

Tire Warranty

NOTE

Warranty information varies depending on the country. Refer to the Warranty Booklet for

detailed warranty information.

8-16

Customer Information and Reporting Safety Defects

Warranty

Outside the United States/Canada

Government regulations in the United States/Canada require that automobiles meet specific

emission regulations and safety standards. Therefore, vehicles built for use in the United

States/Canada may differ from those sold in other countries.

The differences may make it difficult or even impossible for your vehicle to receive

satisfactory servicing in other countries. We strongly recommend that you NOT take your

Mazda outside the United States/Canada.

United States

However, in the event that you are moving to Canada permanently, Mazda vehicles built for

use in the United States could be eligible for exportation to Canada with specific vehicle

modifications to comply with the Canadian Motor Vehicle Safety Standards (CMVSS).

Canada

However, in the event that you are moving to the United States permanently, Mazda

vehicles built for use in Canada could be eligible for exportation to the United States with

specific vehicle modifications to comply with the United States Federal Motor Vehicle

Safety Standards (FMVSS).

NOTE

The above is applicable for a permanent import/export situation and not related to travelers

on vacation.

You may have the following problems if you do take your vehicle outside of the United

States/Canada:



Recommended fuel may be unavailable. Any kind of leaded fuel or low-octane fuel will

affect vehicle performance and damage the emission controls and engine.

Proper repair facilities, tools, testing equipment, and replacement parts may not be



available.

Please refer to your Manufacturer's Warranty Booklet for more information.

8-17

Customer Information and Reporting Safety Defects

Warranty

Registering Your Vehicle in A Foreign Country (Except

United States and Canada)

Registering your vehicle in a foreign country may be problematic depending on whether it

meets the specific emission and safety standards of the country in which the vehicle will be

driven. Consequently, your vehicle may require modifications at personal expense in order

to meet the regulations.

In addition, you should be aware of the following issues:

Satisfactory vehicle servicing may be difficult or impossible in another country.

The fuel specified for your vehicle may be unavailable.

Parts, servicing techniques, and tools necessary to maintain and repair your vehicle may be

unavailable.

There might not be an Authorized Mazda Dealer in the country you plan to take your

vehicle.

The Mazda warranty is valid only in certain countries.

8-18

Customer Information and Reporting Safety Defects

Warranty

Add-On Non-Genuine Parts and Accessories

Non-genuine parts and accessories for Mazda vehicles can be found in stores.

These may fit your vehicle, but they are not approved by Mazda for use with Mazda

vehicles. When you install non-genuine parts or accessories, they could affect your vehicle's

performance or safety systems; the Mazda warranty doesn't cover this. Before you install

any non-genuine parts or accessories, consult an Authorized Mazda Dealer.

WARNING

Always consult an Authorized Mazda Dealer before you install non-genuine parts or

accessories:

Improperly designed parts or accessories could seriously aﬀect your vehicle's performance or

safety systems. This could cause you to have an accident or increase your chances of injuries

in an accident.

Be very careful in choosing and installing add-on electrical equipment, such as mobile

telephones, two-way radios, stereo systems, and car alarm systems:

Incorrectly choosing or installing improper add-on equipment or choosing an improper

installer is dangerous. Essential systems could be damaged, causing engine stalling, air-bag

(SRS) activation, ABS/TCS/DSC inactivation, or a ﬁre in the vehicle.

Mazda assumes no responsibility for death, injury, or expenses that may result from the

installation of add-on non-genuine parts or accessories.

8-19

Customer Information and Reporting Safety Defects

Cell Phones

Cell Phones Warning

WARNING

Please comply with the legal regulations concerning the use of communication equipment in

vehicles in your country:

Use of any electrical devices such as cell phones, computers, portable radios, vehicle

navigation or other devices by the driver while the vehicle is moving is dangerous. Dialing a

number on a cell phone while driving also ties-up the driver's hands. Use of these devices will

cause the driver to be distracted and could lead to a serious accident. If a passenger is unable

to use the device, pull oﬀ the right-of-way to a safe area before use. If use of a cell phone is

necessary despite this warning, use a hands-free system to at least leave the hands free to

drive the vehicle. Never use a cell phone or other electrical devices while the vehicle is moving

and, instead, concentrate on the full-time job of driving.

8-20

Customer Information and Reporting Safety Defects

Event Data Recorder

Event Data Recorder (U.S.A. and Canada)

This vehicle is equipped with an event data recorder (EDR). The main purpose of an EDR is

to record, in certain crash or near crash-like situations, such as an air bag deployment or

hitting a road obstacle, data that will assist in understanding how a vehicle’s systems

performed. The EDR is designed to record data related to vehicle dynamics and safety

systems for a short period of time, typically 30 seconds or less. The EDR in this vehicle is

designed to record such data as:



How various systems in your vehicle were operating;

Whether or not the driver and passenger safety belts were buckled/fastened;

How far (if at all) the driver was depressing the accelerator and/or brake pedal; and,

How fast the vehicle was traveling.



These data can help provide a better understanding of the circumstances in which crashes

and injuries occur.

NOTE:

EDR data are recorded by your vehicle only if a non-trivial crash or near crash-like situation

occurs; no data are recorded by the EDR under normal driving conditions and no personal

data (e.g., name, gender, age, and crash location) are recorded. However, other parties, such

as law enforcement, could combine the EDR data with the type of personally identifying

data routinely acquired during a crash investigation.

To read data recorded by an EDR, special equipment is required, and access to the vehicle or

the EDR is needed. In addition to the vehicle manufacturer, other parties, such as law

enforcement, that have the special equipment, can read the information if they have access

to the vehicle or the EDR.

Mazda will not disclose any of the data recorded in an EDR to a third party unless:



A written agreement from the vehicle owner or the lessee is obtained

Officially requested by the police or other law enforcement authorities

Used as a defense for Mazda in a lawsuit, claim, or arbitration

Ordered by a judge or court



However, if necessary Mazda will:



Use the data for research on Mazda vehicle performance, including safety.

Disclose the data or the summarized data to a third party for research purposes without



disclosing vehicle or owner identification information.

8-21

Customer Information and Reporting Safety Defects

Recording of Vehicle Data

This vehicle is equipped with a computer which records the following main vehicle data

related to vehicle controls, operation, and other driving conditions.

Recorded data



Vehicle conditions such as engine speed and vehicle speed

Driving operation conditions such as accelerator and brake pedals, and information related



to the environmental circumstances while the vehicle is driven

Malfunction diagnosis information from each on-vehicle computer

Information related to controls of other on-vehicle computers



NOTE

The recorded data may vary depending on the vehicle grade and optional equipment. Voice

and images are not recorded.

Data handling

Mazda and its subcontracting parties may obtain and use the recorded data for vehicle

malfunction diagnosis, research and development, and quality improvement.

Mazda will not disclose or provide any of the obtained data to a third party unless:



An agreement from the vehicle owner (agreements from lessor and lessee for leased

vehicle) is obtained

Officially requested by the police or other law enforcement authorities

For statistical processing by a research institution after processing the data so that



identification of the owner or the vehicle is impossible

8-22

Customer Information and Reporting Safety Defects

Uniform Tire Quality Grading System (UTQGS)

This information relates to the tire grading system developed by the U.S. National Highway

Traffic Safety Administration for grading tires by tread wear, traction, and temperature

performance.

Tread Wear

▼

The tread wear grade is a comparative rating based on the wear rate of the tire when tested

under controlled conditions on a specified government test course.

For example, a tire graded 150 would wear one-and-a-half times as well on the government

course as a tire graded 100.

The relative performance of tires depends upon the actual conditions of their use, however,

and may depart significantly from the norm because of variations in driving habits, service

practices and differences in road characteristics and climate.

Traction-AA, A, B, C

▼

The traction grades, from highest to lowest, are AA, A, B, and C. These grades represent the

tire's ability to stop on wet pavement as measured under controlled conditions on specified

government test surfaces of asphalt and concrete. A tire marked C may have poor traction

performance.

WARNING

The traction grade assigned to this tire is based on braking (straight ahead) traction tests and

does not include acceleration cornering (turning), hydroplaning, or peak traction

characteristics.

Temperature-A, B, C

▼

The temperature grades A (the highest), B, and C, represent the tire's resistance to the

generation of heat and its ability to dissipate heat when tested under controlled conditions

on a specified indoor laboratory test wheel.

Sustained high temperature can cause the material of the tire to degenerate and reduce tire

life, and excessive temperatures can lead to sudden tire failure.

Grade C corresponds to a level of performance which all passenger vehicle tires must meet

under the Federal Motor Vehicle Safety Standard No. 109. Grades B and A represent higher

levels of performance on the laboratory test wheel than the minimum required by law.

8-23

Customer Information and Reporting Safety Defects

Uniform Tire Quality Grading System (UTQGS)

WARNING

Keep your vehicle's tires properly inﬂated and not overloaded:

Driving with improperly inﬂated or overloaded tires is dangerous. Excessive speed,

underinﬂation, or excessive loading, either separately or in combination, can cause heat

buildup and possible tire failure. The temperature grade for this tire is established for a tire

that is properly inﬂated and not overloaded.

These grades will be added to the sidewalls of passenger vehicle tires over the next several

years according to a schedule established by the NHTSA and the tire manufacturers.

The grade of tires available as standard or optional equipment on Mazda vehicles may vary

with respect to grade.

ALL PASSENGER VEHICLE TIRES MUST CONFORM TO THESE GRADES AND TO

ALL OTHER FEDERAL TIRE-SAFETY REQUIREMENTS.

UNIFORM TIRE QUALITY GRADING

▼

Quality grades can be found where applicable on the tire sidewall between tread shoulder

and maximum section width.

For example:

TREADWEAR 200 TRACTION AA TEMPERATURE A

UTQGS MARK (example)

8-24

Customer Information and Reporting Safety Defects

Tire Information (U.S.A.)

Tire Labeling

Federal law requires tire manufacturers to place standardized information on the sidewall of

all tires. This information identifies and describes the fundamental characteristics of the tire

and also provides a tire identification number for safety standard certification and in case of

a recall.

Information on Passenger Vehicle Tires

▼

Please refer to the sample below.

1. TIN: U.S. DOT tire identification number

2. Passenger car tire

3. Nominal width of tire in millimeters

4. Ratio of height to width (aspect ratio)

5. Radial

6. Run-flat tire

7. Rim diameter code

8. Load index & speed symbol

9. Severe snow conditions

10. Tire ply composition and materials used

11. Max. load rating

12. Tread wear, traction and temperature grades

13. Max. permissible inflation pressure

14. SAFETY WARNING

8-25

Customer Information and Reporting Safety Defects

Tire Information (U.S.A.)

P215/65R15 95H is an example of a tire size and load index rating. Here is an explanation

of the various components of that tire size and load index rating. Note that the tire size and

load index rating may be different from the example.

P

Indicates a tire that may be installed on cars, SUVs, minivans and light trucks as designated

by the Tire and Rim Association (T&RA).

NOTE

If your tire size does not begin with a letter this may mean it is designated by either ETRTO

(European Tire and Rim Technical Organization) or JATMA (Japan Tire Manufacturing

Association).

215

“215” is the nominal width of the tire in millimeters. This three-digit number gives the

width in millimeters of the tire from sidewall edge to sidewall edge. In general, the larger

the number, the wider the tire.

65

“65” is the aspect ratio. This two-digit number indicates the tire's ratio of height to width.

R

“R” is the tire construction symbol. R indicates “Radial ply construction”.

15

“15” is the wheel rim diameter in inches.

95

“95” is the Load Index. This two-or three-digit number indicates how much weight each tire

can support.

H

“H” is the speed rating. The speed rating denotes the maximum speed for which the use of

the tire is rated.

Letter Rating

Speed Rating

99 mph

Q

R

S

106 mph

112 mph

118 mph

124 mph

130 mph

T

U

H

8-26

Customer Information and Reporting Safety Defects

Tire Information (U.S.A.)

Letter Rating

Speed Rating

V

W

Y

149 mph

*

168 mph

*

186 mph

*

For tires with a maximum speed capability over 149 mph, tire manufacturers sometimes use the letters ZR. For

tires with a maximum speed capability over 186 mph, tire manufacturers always use the letters ZR.

M S or M/S: Mud and Snow

AT: All Terrain.

AS: All Season. The “M S” or “M/S” indicates that the tire has some functional use in mud

and snow.

U.S. DOT Tire Identification Number (TIN)

This begins with the letters “DOT” which indicates the tire meets all federal standards. The

next two numbers or letters are the plant code where it was manufactured, and the last four

numbers represent the week and year the tire was manufactured. For example, the numbers

457 means the 45st week of 1997. After 2000 the numbers go to four digits. For example,

the number 2102 means the 21th week of 2002. The other numbers are marketing codes

used at the manufacturer's discretion. This information is used to contact consumers if a tire

defect requires a recall.

Tire Ply Composition and Materials Used

The number of plies indicates the number of layers of rubber-coated fabric in the tire. In

general, the greater the number of plies, the more weight a tire can support. Tire

manufacturers also must indicate the tire materials, which include steel, nylon, polyester,

and other.

Maximum Load Rating

This number indicates the maximum load in kilograms and pounds that can be carried by the

tire.

Maximum Permissible Inflation Pressure

This number is the greatest amount of air pressure that should ever be put in the tire under

normal driving conditions.

Tread Wear, Traction and Temperature Grades

Tread wear: The tread wear grade is a comparative rating based on the wear rate of the tire

when tested under controlled conditions on a specified government test course. For

example, a tire graded 150 would wear one and one-half (1 1/2) times as well on the

government course as a tire graded 100.

8-27

Customer Information and Reporting Safety Defects

Tire Information (U.S.A.)

Traction: The traction grades, from highest to lowest are AA, A, B, and C. The grades

represent the tire's ability to stop on wet pavement as measured under controlled conditions

on specified government test surfaces of asphalt and concrete. A tire marked C may have

poor traction performance.

Temperature: The temperature grades are A (the highest), B and C, representing the tire's

resistance to the generation of heat and its ability to dissipate heat when tested under

controlled conditions on a specified indoor laboratory test wheel.

Snow Tires

In some heavy snow areas, local governments may require true snow tires, those with very

deeply cut tread. These tires should only be used in pairs or placed on all four wheels. Make

sure you purchase snow tires that are the same size and construction type as the other tires

on your vehicle.

SAFETY WARNING

The following safety warning appears on the tire's sidewall.

SERIOUS INJURY MAY RESULT FROM:



EXPLOSION OF TIRE/RIM ASSEMBLY DUE TO IMPROPER MOUNTING-MATCH

TIRE DIAMETER TO RIM DIAMETER; NEVER EXCEED 40 psi (275 kPa) TO SEAT

BEADS-ONLY SPECIALLY TRAINED PERSONS SHOULD MOUNT TIRES.

TIRE FAILURE DUE TO UNDER-INFLATION/OVERLOADING/



DAMAGE-FOLLOW OWNER'S MANUAL AND PLACARD IN

VEHICLE-FREQUENTLY CHECK INFLATION PRESSURE AND INSPECT FOR

DAMAGE.

Information on Temporary Tires

▼

Please refer to the sample below.

8-28

Customer Information and Reporting Safety Defects

Tire Information (U.S.A.)

1. Temporary tires

2. Nominal width of tire in millimeters

3. Ratio of height to width (aspect ratio)

4. Diagonal

5. Rim diameter code

6. Load index & speed symbol

T115/70D16 90M is an example of a tire size and load index rating. Here is an explanation

of the various components of that tire size and load index rating. Note that the tire size and

load index rating may be different from the example.

T

Indicates a tire that may be installed on cars, SUVs, minivans and light trucks as designated

by the Tire and Rim Association (T&RA).

115

“115” is the nominal width of the tire in millimeters. This three-digit number gives the

width in millimeters of the tire from sidewall edge to sidewall edge. In general, the larger

the number, the wider the tire.

70

“70” is the aspect ratio. This two-digit number indicates the tire's ratio of height to width.

D

“D” is the tire construction symbol. D indicates “diagonal ply construction”.

16

“16” is the wheel rim diameter in inches.

90

“90” is the Load Index. This two-or three-digit number indicates how much weight each tire

can support.

M

“M” is the speed rating. The speed rating denotes the maximum speed for which the use of

the tire is rated.

Letter Rating

Speed Rating

M

81 mph

8-29

Customer Information and Reporting Safety Defects

Tire Information (U.S.A.)

Location of the Tire Label (Placard)

You will find the tire label containing tire inflation pressure by tire size and other important

information on the driver's side B-pillar or on the edge of the driver's door frame.

SAMPLE

Recommended Tire Inflation Pressure

▼

On the tire label you will find the recommended tire inflation pressure in both kPa and psi

for the tires installed as original equipment on the vehicle. It is very important that the

inflation pressure of the tires on your vehicle is maintained at the recommended pressure.

You should check the tire pressure regularly to insure that the proper inflation pressure is

maintained.

Refer to Tires on page 9-7.

NOTE

Tire pressures listed on the vehicle placard or tire information label indicate the

recommended cold tire inflation pressure, measured when the tires are cold, after the vehicle

has been parked for at least 3 hours. As you drive, the temperature in the tire warms up,

increasing the tire pressure.

8-30

Customer Information and Reporting Safety Defects

Tire Information (U.S.A.)

WARNING

Always check the tire inﬂation pressures on a regular basis according to the recommended

tire inﬂation pressure on the tire label and in conjunction with the information in this owner's

manual:

Driving your vehicle with under-inﬂated tires is dangerous.

Under-inﬂation is the most common cause of failures in any kind of tire and may result in

severe cracking, tread separation or “blowout”, with unexpected loss of vehicle control and

increased risk of injury. Under-inﬂation increases sidewall ﬂexing and rolling resistance,

resulting in heat buildup and internal damage to the tire. It results in unnecessary tire stress,

irregular wear, loss of control and accidents. A tire can lose up to half of its air pressure and

not appear to be ﬂat!

It is impossible to determine whether or not tires are properly inﬂated just by looking at them.

Checking Tire Pressure

▼

1. When you check the air pressure, make sure the tires are cold ―meaning they are not

hot from driving even a mile.

2. Remove the cap from the valve on one tire.

3. Firmly press a tire gauge onto the valve.

4. Add air to achieve recommended air pressure.

5. If you overfill the tire, release air by pushing on the metal stem in the center of the

valve. Then recheck the pressure with your tire gauge.

6. Replace the valve cap.

7. Repeat with each tire, including the spare.

NOTE

Some spare tires require higher inflation pressure.

8. Visually inspect the tires to make sure there are no nails or other objects embedded that

could poke a hole in the tire and cause an air leak.

9. Check the sidewalls to make sure there are no gouges, cuts, bulges, cracks or other

irregularities.

Glossary of Terms

▼

Tire Placard: A label indicating the OE tire sizes, recommended inflation pressure, and the

maximum weight the vehicle can carry.

Tire Identification Number (TIN): A number on the sidewall of each tire providing

information about the tire brand and manufacturing plant, tire size, and date of manufacture.

Inflation Pressure: A measure of the amount of air in a tire.

kPa: Kilopascal, the metric unit for air pressure.

psi: Pounds per square inch, the English unit for air pressure.

B-pillar: The structural member at the side of the vehicle behind the front door.

8-31

Customer Information and Reporting Safety Defects

Tire Information (U.S.A.)

Original Equipment (OE): Describes components originally equipped on the vehicle.

Vehicle Load Limit: The maximum value of the combination weight of occupants and

cargo.

Bead Area of the Tire: Area of the tire next to the rim.

Sidewall Area of the Tire: Area between the bead area and the tread.

Tread Area of the Tire: Area on the perimeter of the tire that contacts the road when it's

mounted on the vehicle.

Seating capacity means the total allowable number of vehicle occupants. Seating capacity

is described on the tire label.

Production options weight is the combination weight of installed regular production

options weighing over 2.3 kilograms in excess of the standard items which they replace, and

not previously considered in the curb weight or accessory weight, including heavy duty

brakes, ride levelers, roof rack, heavy duty battery, and special trim.

Rim is the metal support (wheel) for a tire or a tire and tube assembly upon which the tire

beads are seated.

8-32

Customer Information and Reporting Safety Defects

Tire Information (U.S.A.)

Tire Maintenance

Improper or inadequate vehicle maintenance can cause tires to wear abnormally. Here are

some important maintenance points:

Tire Inflation Pressure

▼

Inspect all tire pressure monthly (including the spare) when the tires are cold. Maintain

recommended pressures for the best ride, top handling, and minimum tire wear. Use the

pressures specified on the vehicle tire information placard or tire label for optimum service.

Tire Rotation

▼

To equalize tread wear, rotate the tires every 12,000 km (7,500 miles) at the latest or sooner

if irregular wear develops. Mazda recommends to rotate every 8,000 km (5,000 miles) to

help increase tire life and distribute wear more evenly.

Forward

Do not include (TEMPORARY USE ONLY)

spare tire in rotation.

Inspect the tires for uneven wear and damage. Abnormal wear is usually caused by one or a

combination of the following:



Incorrect tire pressure

Improper wheel alignment

Out-of-balance wheel

Severe braking



After rotation, inflate all tire pressures to specification (page 9-7) and inspect the lug nuts

for tightness.

CAUTION

Rotate unidirectional tires and radial tires that have an asymmetrical tread pattern or studs

only from front to rear, not from side to side. Tire performance will be weakened if rotated

from side to side.

8-33

Customer Information and Reporting Safety Defects

Tire Information (U.S.A.)

Replacing a Tire

▼

WARNING

Always use tires that are in good condition:

Driving with worn tires is dangerous. Reduced braking, steering, and traction could result in

an accident.

If a tire wears evenly, a wear indicator will appear as a solid band across the tread.

Replace the tire when this happens.

Tread wear indicator

New tread

Worn tread

You should replace the tire before the band crosses the entire tread.

NOTE

Tires degrade over time, even when they are not being used on the road. It is recommended

that tires generally be replaced when they are 6 years or older. Heat caused by hot climates

or frequent high loading conditions can accelerate the aging process. You should replace

the spare tire when you replace the other road tires due to the aging of the spare tire. The

period in which the tire was manufactured (both week and year) is indicated by a 4-digit

number.

Refer to Tire Labeling on page 8-25.

Safety Practices

▼

The way you drive has a great deal to do with your tire mileage and safety. So cultivate

good driving habits for your own benefit.



Observe posted speed limits and drive at speeds that are safe for the existing weather

conditions

Avoid fast starts, stops and turns

Avoid potholes and objects on the road

Do not run over curbs or hit the tire against the curb when parking



8-34

Customer Information and Reporting Safety Defects

Tire Information (U.S.A.)

CAUTION

If you feel a sudden vibration or ride disturbance while driving or you suspect your tire or

vehicle has been damaged, immediately reduce your speed. Drive with caution until you can

safely pull oﬀ the road. Stop and inspect the tire for damage. If the tire is under-inﬂated or

damaged, deﬂate it, remove the tire and rim and replace it with your spare tire. If you cannot

detect a cause, have the vehicle towed to the nearest vehicle or tire dealer to have the vehicle

inspected.

8-35

Customer Information and Reporting Safety Defects

Tire Information (U.S.A.)

Vehicle Loading

This section will guide you in the proper loading of your vehicle and/or trailer, to keep your

loaded vehicle weight within its design rating capability, with or without a trailer. Properly

loading your vehicle will provide maximum return of vehicle design performance. Before

loading your vehicle, familiarize yourself with the following terms for determining your

vehicle's weight ratings, with or without a trailer, from the vehicle's Safety Certification

Label and Tire and Load Information Label:

WARNING

Overloaded Vehicle:

Overloading a vehicle is dangerous. The results of overloading can have serious consequences

in terms of passenger safety. Too much weight on a vehicle's suspension system can cause

spring or shock absorber failure, brake failure, handling or steering problems, irregular tire

wear, tire failure or other damage.

Overloading makes a vehicle harder to drive and control. It also increases the distance

required for stopping. In cases of serious overloading, brakes can fail completely, particularly

on steep grades. The load a tire will carry safely is a combination of the size of the tire, its load

range, and corresponding inﬂation pressure.

Never overload the vehicle and always observe the vehicle's weight ratings from the vehicle's

Safety Certiﬁcation and Tire and Load Information labels.

Base Curb Weight is the weight of the vehicle including a full tank of fuel and all

standard equipment. It does not include passengers, cargo, or optional equipment.

Vehicle Curb Weight is the weight of your new vehicle when you picked it up from your

dealer plus any aftermarket equipment.

PAYLOAD

8-36

Customer Information and Reporting Safety Defects

Tire Information (U.S.A.)

Payload is the combination weight of cargo and passengers that the vehicle is designed to

carry. The maximum payload for your vehicle can be found on the Tire and Load

Information label on the driver's door frame or door pillar. Look for “THE COMBINATION

WEIGHT OF OCCUPANTS AND CARGO SHOULD NEVER EXCEED XXX kg or XXX

lbs” for your maximum payload. The payload listed on the tire label is the maximum

payload for the vehicle as built by the assembly plant. If any aftermarket or dealer installed

equipment has been installed on the vehicle, the weight of the equipment must be subtracted

from the payload listed on the tire label in order to be accurate.

SAMPLE

CARGO

8-37

Customer Information and Reporting Safety Defects

Tire Information (U.S.A.)

Cargo Weight includes all weight added to the Base Curb Weight, including cargo and

optional equipment. When towing, trailer tongue load or king pin weight is also part of

cargo weight.

The cargo weight limit decreases depending on the number of vehicle occupants. The cargo

weight limit can be calculated by subtracting the total weight of the vehicle occupants from

the “combination weight of occupants and cargo should never exceed” value on the tire

label.

Examples: Based on a single occupant weight of 68 kg (150 lbs), and a value of 385 kg (849

lbs) for the “combination weight of occupants and cargo should never exceed”:

The cargo weight limit with one occupant is 385 kg (849 lbs) － 68 kg (150 lbs) = 317 kg

(699 lbs)

The cargo weight limit with two occupants is 385 kg (849 lbs) － (68 × 2) kg ( (150 × 2)

lbs) = 249 kg (549 lbs)

If the weight of the occupant increases, the cargo weight limit decreases by that much.

GAW (Gross Axle Weight) is the total weight placed on each axle (front and rear) -

including vehicle curb weight and all payload.

GAWR (Gross Axle Weight Rating) is the maximum allowable weight that can be carried

by a single axle (front or rear). These numbers are shown on the Safety Compliance

Certification Label located on the driver's door frame or door pillar. The total load on

each axle must never exceed its GAWR.

GVW

GVW (Gross Vehicle Weight) is the Vehicle Curb Weight cargo passengers.

GVWR (Gross Vehicle Weight Rating) is the maximum allowable weight of the fully

loaded vehicle (including all options, equipment, passengers and cargo). The GVWR is

8-38

Customer Information and Reporting Safety Defects

Tire Information (U.S.A.)

shown on the Safety Compliance Certification Label located on the driver's door

frame or door pillar. The GVW must never exceed the GVWR.

SAMPLE

WARNING

Never Exceed Axle Weight Rating Limits:

Exceeding the Safety Certiﬁcation Label axle weight rating limits is dangerous and could

result in death or serious injury as a result of substandard vehicle handling, performance,

engine, transmission and/or structural damage, serious damage to the vehicle, or loss of

control.

Always keep the vehicle within the axle weight rating limits.

GCW

8-39

Customer Information and Reporting Safety Defects

Tire Information (U.S.A.)

GCW (Gross Combination Weight) is the weight of the loaded vehicle (GVW) plus the

weight of the fully loaded trailer.

GCWR (Gross Combination Weight Rating) is the maximum allowable weight of the

vehicle and the loaded trailer - including all cargo and passengers - that the vehicle can

handle without risking damage. (Important: The towing vehicle's braking system is rated for

operation at GVWR, not at GCWR. Separate functional brakes should be used for safe

control of towed vehicles and for trailers weighing more than 1,500 lbs). The GCW must

never exceed the GCWR.

Maximum Loaded Trailer Weight is the highest possible weight of a fully loaded trailer

the vehicle can tow. It assumes a vehicle with only mandatory options, no cargo (internal or

external), a tongue load of 10－15% (conventional trailer) or king pin weight of 15－25%

(fifth-wheel trailer), and driver only (150 lbs). Consult your dealership (or the RV and

Trailer Towing Guide provided by your dealership) for more detailed information.

Tongue Load or Fifth-Wheel King Pin Weight refers to the amount of the weight that a

trailer pushes down on a trailer hitch.

Examples: For a 5000 lb conventional trailer, multiply 5000 by 0.10 and 0.15 to obtain a

proper tongue load range of 500 to 750 lbs. For an 11,500 lb fifth-wheel trailer, multiply by

0.15 and 0.25 to obtain a proper king pin load range of 1,725 to 2,875 lbs.

WARNING

Never Exceed GVWR or GAWR Speciﬁcations:

Exceeding the GVWR or the GAWR speciﬁed on the certiﬁcation label is dangerous. Exceeding

any vehicle rating limitation could result in a serious accident, injury, or damage to the

vehicle.

Do not use replacement tires with lower load carrying capacities than the originals because

they may lower the vehicle's GVWR and GAWR limitations. Replacement tires with a higher

limit than the originals do not increase the GVWR and GAWR limitations.

Never exceed the GVWR or the GAWR speciﬁed on the certiﬁcation label.

8-40

Customer Information and Reporting Safety Defects

Tire Information (U.S.A.)

Steps for Determining the Correct Load Limit

Steps for Determining Correct Load Limit-

(1) Locate the statement “The combined weight of occupants and cargo should never

exceed XXX kg or XXX lbs.” on your vehicle's placard.

(2) Determine the combined weight of the driver and passengers that will be riding in your

vehicle.

(3) Subtract the combined weight of the driver and passengers from XXX kg or XXX lbs.

(4) The resulting figure equals the available amount of cargo and luggage load capacity. For

example, if the “XXX” amount equals 1400 lbs. and there will be five 150 lb passengers

in your vehicle, the amount of available cargo and luggage load capacity is 650 lbs.

(1400 － 750 (5 × 150) = 650 lbs.)

(5) Determine the combined weight of luggage and cargo being loaded on the vehicle. That

weight may not safely exceed the available cargo and luggage load capacity calculated

in Step 4.

(6) If your vehicle will be towing a trailer, load from your trailer will be transferred to your

vehicle. Consult this manual to determine how this reduces the available cargo and

luggage load capacity of your vehicle.

8-41

Customer Information and Reporting Safety Defects

Declaration of Conformity

Keyless Entry System/Immobilizer System

▼

8-42

Customer Information and Reporting Safety Defects

Declaration of Conformity

Blind Spot Monitoring (BSM)

▼

8-43

Customer Information and Reporting Safety Defects

Declaration of Conformity

HomeLink Wireless Control System

▼

Type A

8-44

Customer Information and Reporting Safety Defects

Declaration of Conformity

Type B

8-45

Customer Information and Reporting Safety Defects

Declaration of Conformity

Tire Pressure Monitoring System

▼

Radio System

▼

8-46

Customer Information and Reporting Safety Defects

Declaration of Conformity

Audio System

▼

Audio Set

8-47

Customer Information and Reporting Safety Defects

Declaration of Conformity



Name and address of the importer: Refer to "MEXICO" (page 8-13) in Importer/

Distributor section.

Brand name of the product: Visteon Corporation

Names and addresses of where the warranty can be served: Refer to "MEXICO" (page



8-13) in Importer/Distributor section.

Names and addresses of where to acquire spare parts, consumables and accessories: Refer



to "MEXICO" (page 8-13) in Importer/Distributor section.

Warranty period, items covered by the warranty and its possible limitations or exceptions:



Refer to the Warranty Booklet for detailed warranty information.

Warranty procedure:



Centre of Attention to Client (CAC)

Phone: 01-800-01-MAZDA

Web: www.mazdamexico.com.mx

Brief description: Bluetooth Telematics Device

Model name of the product: MAZ

Homologation ID: RTIJOMA08-1043



Electrical specifications:

Voltage: 9-16V, Frequency: 2.4GHz, Current: 270mA(Typ)

8-48

Customer Information and Reporting Safety Defects

Declaration of Conformity

Mazda Connect (Type A)

Without Wireless CarPlay™

8-49

Customer Information and Reporting Safety Defects

Declaration of Conformity



Name and address of the importer: Refer to "MEXICO" (page 8-13) in Importer/

Distributor section.

Brand name of the product: Visteon Corporation

Names and addresses of where the warranty can be served: Refer to "MEXICO" (page



8-13) in Importer/Distributor section.

Names and addresses of where to acquire spare parts, consumables and accessories: Refer



to "MEXICO" (page 8-13) in Importer/Distributor section.

Warranty period, items covered by the warranty and its possible limitations or exceptions:



Refer to the Warranty Booklet for detailed warranty information.

Warranty procedure:



Centre of Attention to Client (CAC)

Phone: 01-800-01-MAZDA

Web: www.mazdamexico.com.mx

Brief description: Automotive Electronics Infotainment Head Unit

Model name of the product: MAZDA_GEN_65_CMU

Homologation ID: RCPVIMA20 1618



Electrical specifications:

Voltage: 10-16V, Frequency: 2.4GHz, Current: 1A(Typ)

8-50

Customer Information and Reporting Safety Defects

Declaration of Conformity

With Wireless CarPlay™

8-51

Customer Information and Reporting Safety Defects

Declaration of Conformity



Name and address of the importer: Refer to "MEXICO" (page 8-13) in Importer/

Distributor section.

Brand name of the product: Visteon Corporation

Names and addresses of where the warranty can be served: Refer to "MEXICO" (page



8-13) in Importer/Distributor section.

Names and addresses of where to acquire spare parts, consumables and accessories: Refer



to "MEXICO" (page 8-13) in Importer/Distributor section.

Warranty period, items covered by the warranty and its possible limitations or exceptions:



Refer to the Warranty Booklet for detailed warranty information.

Warranty procedure:



Centre of Attention to Client (CAC)

Phone: 01-800-01-MAZDA

Web: www.mazdamexico.com.mx

Brief description: Automotive Electronics Infotainment Head Unit

Model name of the product: MAZDA_68_CMU

Homologation ID: RCPVIMA20-1411



Electrical specifications:

Voltage: 10-16V, Frequency: 2.4GHz, Current: 1A(Typ)

8-52

Customer Information and Reporting Safety Defects

Declaration of Conformity

Mazda Connect (Type B)

8-53

Customer Information and Reporting Safety Defects

Declaration of Conformity

Wireless Charger (Qi)

▼

8-54

Customer Information and Reporting Safety Defects

Declaration of Conformity

Data Communication System

▼

U.S.A.

8-55

Customer Information and Reporting Safety Defects

Declaration of Conformity

Canada

8-56

Customer Information and Reporting Safety Defects

Declaration of Conformity

8-57

Customer Information and Reporting Safety Defects

Declaration of Conformity

Mazda Radar Cruise Control (MRCC)/Distance Recognition Support System

(DRSS)/Smart Brake Support (SBS)

▼

8-58

Customer Information and Reporting Safety Defects

Declaration of Conformity

8-59

MEMO

8-60

Customer Information and Reporting Safety Defects for Your Mazda Cx-5 SUV 2023

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