Get MBUX multimedia system -> Telephone Guide for Mercedes C Class 4 Door 2023

MBUX multimedia system

547

A report may appear in the following cases:

Multimedia system:

Telephone

Telephony

4

5

R

©

Apps

Dashcam

Individual recording: the memory is full or

there are only a few minutes recording time

available. The video recording stops or will be

stopped imminently.

#

Select Z.

▌Notes on telephony

Receiving notiﬁcations aꢀer passing a border

crossing

&

WARNING Risk of distraction from operat-

ing integrated communication equipment

while the vehicle is in motion

Change the USB device or delete a video ﬁle.

#

Switch on National border alert .

R

The camera is not functional, the Camera

unavailable message appears.

A message is shown if video is being recorded

and the vehicle passes a border.

If you operate communication equipment inte-

grated in the vehicle when driving, you could

be distracted from the traﬃc situation. This

could also cause you to lose control of the

vehicle.

Have the camera checked in a Mercedes-Benz

service centre.

%

This function is not available in all countries.

R

Starting automatic video recording

If the country border indication has been

switched on (/ page 547).

#

Select Automatic loop recording.

#

If an outdoor recording is started with the

camera app during a dashcam recording, the

dashcam recording pauses and resumes auto-

matically aꢀer the camera recording is ﬁn-

ished. A notiﬁcation to this eﬀect is displayed.

Only operate this equipment when the

traﬃc situation permits.

#

Switch on Automatic loop recording.

When the vehicle is started, video recording

starts automatically.

#

If you cannot be sure of this, stop the

vehicle whilst paying attention to road

and traﬃc conditions and operate the

equipment with the vehicle stationary.

%

This function is not available in all countries.

▌Conﬁguring dashcam settings

Requirements:

R

A USB device is connected with the multime-

dia system (/ page 595).

F206 0105 02

MBUX multimedia system

548

▌Telephone menu overview

&

and hit vehicle occupants. In addition, cup

holders, open stowage spaces and mobile

phone receptacles cannot always retain all

objects within.

There is a risk of injury, particularly in the

event of sudden braking or a sudden change

in direction.

WARNING Risk of accident from operating

mobile communication equipment while

the vehicle is in motion

Mobile communication devices distract the

driver from the traﬃc situation. This can also

cause the driver to lose control of the vehicle.

#

As a driver, only operate mobile commu-

nication devices when the vehicle is sta-

tionary.

#

Always stow objects so that they cannot

be thrown around in such situations.

#

Always make sure that objects do not

#

As a vehicle occupant, use mobile com-

protrude from stowage spaces, luggage

nets or stowage nets.

munication devices only in the designa-

ted area, e.g. in the rear passenger com-

partment.

#

Close the lockable stowage spaces

before starting a journey.

You must observe the legal requirements for the

country in which you are currently driving when

operating the multimedia system and mobile com-

munication equipment in the vehicle.

#

Always stow and secure heavy, hard,

pointed, sharp-edged, fragile or bulky

objects in the boot/load compartment.

Bluetooth^®device name of the currently con-

nected mobile phone/of the mobile phone

Bluetooth^®device name of the currently con-

nected mobile phone/of the mobile phone

(two phone mode)

1

2

Observe the additional information on stowing

mobile communications devices correctly:

&

WARNING Risk of injury due to objects

being stowed incorrectly

R

Loading the vehicle (/ page 196)

If objects in the vehicle interior are stowed

incorrectly, they can slide or be thrown around

Further information can be obtained from a

Mercedes-Benz service centre or at: https://

www.mercedes-benz-mobile.com/

F206 0105 02

3

4

Signal strength of the mobile phone network

Battery status of the connected mobile phone

MBUX multimedia system

549

%

5

6

7

8

9

Irrespective of this, Bluetooth^®audio func-

tionality can by used with any mobile phone

(/ page 596).

Options

Messages

Calls up devices

Numerical pad

Starts contact search

Bluetooth^®proﬁle of

Function

the mobile phone

HFP (Hands Free

Proﬁle)

Wireless telephony is

available

▌Information on telephony

The following situations can lead to the call being

disconnected while the vehicle is in motion:

SAP (SIM Access

Proﬁle)

The car telephone has

access to the SIM

card data and dials

into the mobile phone

network via the exte-

rior aerial

Bluetooth^®proﬁle overview

R

There is insuﬃcient network coverage in the

area

You move from one transmission/reception

station to another and no communication

channels are free

The SIM card used is not compatible with the

network available

A mobile phone with "Twincard" is logged into

the network with the second SIM card at the

same time

Bluetooth^®proﬁle of

the mobile phone

Function

R

PBAP (Phone Book

Access Proﬁle)

Contacts are automat-

ically displayed in the

multimedia system

▌Telephony operating modes overview

R

Depending on your equipment, the following tel-

ephony operating modes are available:

MAP (Message Access Message functions

Proﬁle) can be used

R

A mobile phone is connected to the multime-

dia system via Bluetooth^®(/ page 550).

R

Two mobile phones are connected with the

The multimedia system supports calls in HD

Voice^®for improved speech quality. A require-

ment for this is that the mobile phone and the

mobile phone network provider of the person you

multimedia system via Bluetooth^®(two phone

mode) (/ page 550).

-

You can use all the functions of the multi-

media system with both mobile phones.

are calling support HD Voice^®

.

F206 0105 02

MBUX multimedia system

550

#

%

Depending on the quality of the connection, the

For older mobile phone models, enter a one

to sixteen-digit number code on the mobile

phone and on the multimedia system for

authorisation.

Up to 15 mobile phones can be authorised on

the multimedia system.

Authorised mobile phones are reconnected

automatically.

The connected mobile phone can also be

used as Bluetooth^®audio equipment

(/ page 596).

Select the mobile phone.

voice quality may ﬂuctuate.

In some cases, if the query appears, conﬁrm

the selection of the mobile phone pair with the

Device name 1 + Device name 2 option.

The selected mobile phone is connected to

the multimedia system.

▌Connecting a mobile phone

Requirements:

Bluetooth^®is activated on the mobile phone

R

(see the manufacturer's operating instruc-

▌Interchanging mobile phones (two phone mode)

Multimedia system:

tions).

Bluetooth^®is activated on the multimedia sys-

tem (/ page 486).

R

4

5

©

Phone

Both mobile phones are shown individually in sep-

arate tabs.

Multimedia system:

You can watch an animation on this topic via the

following link:

4

5

©

Phone

Z

Devices

#

Select the tab with the desired mobile phone.

5

Devices

Selecting the tab of a speciﬁc mobile phone

▌Connecting a second mobile phone (two phone

mode)

displays the associated telephone contents.

Searching for a mobile phone

Selecting the other tab switches the view to

the other telephone.

#

Select Connect new device.

Requirements

R

At least one mobile phone is already connec-

Authorising a mobile phone

The submenus in the telephone menu (e.g.

contacts, call lists, messages) relate to the

currently selected mobile phone with the

exception of the telephone settings. In the

telephone settings, settings can be made for

both mobile phones.

ted to the multimedia system via Bluetooth^®.

#

Select a mobile phone.

A code is displayed in the multimedia system

and on the mobile phone.

Multimedia system:

4

5

©

Phone

Z

Devices

#

If the codes match: conﬁrm the code on the

mobile phone.

Devices

#

Select Connect new device.

F206 0105 02

MBUX multimedia system

551

▌Changing the function of a mobile phone

Multimedia system:

▌Replacing mobile phones

Multimedia system:

ted with another mobile phone in two phone

mode.

4

5

4

5

#

©

Phone

Z

Devices

©

Phone

Z

Devices

If required, conﬁrm the query about operating

mode (single telephone or two phone mode)

by conﬁrming the Device name option.

5

Devices

Activating a function

No authorised mobile phone available:

Using in two phone mode

#

Select a grey symbol in the line of a mobile

phone.

The corresponding function is activated.

Select Connect new device.

Select Device name 1 + Device name 2.

#

Select a mobile phone.

A newly authorised mobile phone is connected

with the selected mobile phone in two phone

mode.

#

Newly authorised mobile phone: conﬁrm the

numerical code on the mobile phone.

Deactivating a function

#

One function is active: select the coloured

Using in single telephone mode

If the mobile phone has already been author-

ised and connected in single telephone mode,

it will be connected in future with the selected

mobile phone in two phone mode.

If the mobile phone was previously connected

with another mobile phone, this connection is

cancelled.

symbol in the line of a mobile phone.

The mobile phone is disconnected from the

multimedia system.

#

Select Device name.

A newly authorised mobile phone is connected

in single telephone mode.

If the mobile phone has already been author-

ised and connected in single telephone mode,

it is connected again in single telephone

mode.

#

Several functions are active: de-select an

active function in the line of one of the mobile

phones.

The corresponding function is deactivated.

If a mobile phone is already authorised and

has been connected in two phone mode with

another mobile phone, a query may come,

whether the mobile phone should in future be

operated in single telephone mode or connec-

F206 0105 02

MBUX multimedia system

552

%

▌Disconnecting or deleting a mobile phone

Please note that the respective mobile phone

must be selected for adjustment of the recep-

tion and transmission volume.

Select Ä in the line of the mobile phone.

Select Volume.

▌Starting or stopping mobile phone voice recog-

nition

Multimedia system:

4

5

©

Phone

Z

Devices

Requirements

#

R

At least one mobile phone is connected to the

multimedia system (/ page 550).

Disconnecting a mobile phone

#

Select Disconnect.

R

Set the reception and transmission volume

using Reception volume and Transmission

volume.

The tab with the mobile phone for which voice

If applicable, the mobile phone will be auto-

matically reconnected when the vehicle is next

started.

recognition should be started is selected

(/ page 550).

Further information on the recommended recep-

tion and transmission volume: https://

www.mercedes-benz-mobile.com/

Starting mobile phone voice recognition

Deleting a mobile phone

#

Press and hold the £ button on the multi-

#

Select Devices.

function steering wheel for more than one

second.

#

Select Ä in the line of the mobile phone.

▌Setting the ringtone

#

Select Delete device.

Voice recognition is started for the currently

selected mobile phone.

Multimedia system:

The mobile phone is deleted from the system.

▌Setting the reception and transmission volume

Requirements:

4

5

©

Phone

Z

Ringtones

Stopping mobile phone voice recognition

#

Set the ringtone.

#

Press the 8 or ~ button on the multi-

%

If the mobile phone supports the transfer of

the ringtone, you will hear the ringtone of the

mobile phone instead of that of the vehicle

audio system.

function steering wheel.

R

A mobile phone is connected (/ page 550).

%

If a mobile phone is connected via Smart-

phone Integration, the voice recognition of

this mobile phone is always started or stop-

ped.

Multimedia system:

4

5

©

Phone

Z

Devices

5

Devices

This function ensures optimal language quality.

F206 0105 02

MBUX multimedia system

553

#

▌Note about contact suggestions

Select Suggestions.

Answering a call with a message

The multimedia system can show contact sugges-

tions based on frequently used contacts, outgoing

calls and text messages. For this, the Allow con-

tact suggestions option must be switched on

(/ page 488).

#

Select s Reply.

Select Ä in the line of the suggested con-

tact.

The following option is available for selection:

Ending a call

#

Select k.

R

Do not suggest now

Putting a call on In-Car Oﬃce's to-do list

When you open the call list or the message menu,

#

Select À Put call on In-Car Office's to-do

list.

contacts which you can call or write to will be sug- Calls

gested to you. Suggestions will be shown in the

▌Telephone operation

Multimedia system:

Suggestionstab.

▌Activating functions during a call

%

The multimedia system does not use the con-

tent of messages for suggestions.

4

5

©

Phone

The following functions are available during a call:

R

k End call

Making a call by entering the numbers

#

▌Selecting options for contact suggestions

R

m Micro. off

Select _.

Enter a number.

Select R.

The call is made.

Requirements

R

_ Keypad (show to send DTMF tones)

#

R

The Allow contact suggestions option is

switched on (/ page 488).

R

Á Add call

#

R

Hands-free

R

The multimedia system has gathered suﬃcient

data in order to show contact suggestions.

Transfer the call, e.g. to Front, Rear or All

seats.

Accepting a call

#

Select R Accept .

Multimedia system:

R

Private mode

4

5

©

Phone

Rejecting a call

#

Transfer the call to the telephone or head-

phones, for example.

#

Select Call list or Contacts.

Select k Reject .

F206 0105 02

MBUX multimedia system

554

#

%

Select a function.

Observe that the functions and symbols can

vary depending on the vehicle equipment.

On some mobile phones, the call on hold is

activated as soon as the active call is ended.

Select Reply.

The incoming call is not accepted.

%

You answer with a message.

▌Accepting or rejecting a waiting call

or

#

▌Conducting calls with several participants

Requirements:

R

Select k Reject.

There is an active call (/ page 553).

Requirements

R

%

This function and behaviour depends on your

mobile phone network provider and the

mobile phone (see the manufacturer's operat-

ing instructions).

There is an active call (/ page 553).

If you receive a call while already in a call, a mes-

sage is displayed.

Depending on the mobile phone and mobile

phone network provider you will hear a call wait-

ing signal.

Alternatively, in two phone mode you will hear an

acoustic signal when the call goes through to the

other (not yet active) mobile phone.

R

Another call is being made.

Switching between calls

#

Select the contact.

The selected call is active. The other call is on

hold.

▌Using the international dialling code

Multimedia system:

4

5

©

Phone

_

Activating a call on hold

#

Press and "0" until a "+" appears in the selec-

tion ﬁeld.

Enter the numbers of the country code,

regional code and the telephone number.

Select R.

The call is made.

#

Select the contact of the call on hold.

Select R Accept.

The incoming call is active.

Conducting a conference call

#

If only one mobile phone is connected with

the multimedia system, the previous call will

be put on hold.

If during a call you accept a call with the other

mobile phone when in two phone mode then

the existing call is ended.

Select Â Conference.

The new participant is included in the confer-

ence call.

Ending an active call

#

Select k End call.

or

F206 0105 02

MBUX multimedia system

555

Contacts

Downloading mobile phone favourite contacts

If the mobile phone supports the function, the

favourites of the mobile phone are automatically

loaded and appear in the overview of the phone

menu.

▌Managing the format of a contact's name

Multimedia system:

▌Information about the contacts menu

The contacts menu contains all contacts from

existing data sources, e.g. mobile phone or data

storage medium.

Depending on the data source, it is possible to

save/load the following number of contacts:

4

5

©

Phone

Z

#

Select Contacts.

#

Select Name format.

Select an option.

▌Calling up contacts

Multimedia system:

▌Overview of importing contacts

4

5

©

Phone

Contacts

R

Permanently saved contacts: 3,000 entries

The following options can be used to search for

contacts:

Importing contacts into the contacts menu

R

Contacts loaded from the mobile phone:

5,000 entries per mobile phone

Source

Requirements

R

Searching by initials

From the contacts menu, you can perform the fol-

lowing actions:

° USB device

The USB device is

connected with the

USB port.

R

Searching by name

R

Searching by phone number

R

Make a call, for example call a contact

(/ page 556)

#

Enter characters into the search ﬁeld.

Mobile phone

A mobile phone is

R

Navigation (/ page 510)

#

Select the contact.

connected to the mul-

timedia system via

Bluetooth^®.

R

Compose messages (/ page 558)

A contact can contain the following details:

R

Additional options (/ page 556)

R

Phone numbers

Contacts are availa-

ble.

R

Mobile phone contacts are automatically dis-

played when a mobile phone is connected to the

multimedia system (/ page 550).

Navigation addresses

Internet address

Email addresses

R

Relationship (if set)

F206 0105 02

MBUX multimedia system

556

%

Note that the imported contacts remain in the ▌Calling a contact

Multimedia system:

vehicle and can be accessed at any time

regardless of the connected mobile phones.

Multimedia system:

4

5

©

Phone

4

5

©

Phone

Contacts

Deleting all contacts

#

▌Importing contacts into the contacts menu

Multimedia system:

Select ª Search contacts.

Enter characters into the search ﬁeld.

Select the contact.

Select the telephone number.

The number is dialled.

#

Select Z.

#

Select Contacts.

4

5

©

Phone

Z

Contacts

#

5

Select Delete all MBUX contacts.

Import contacts

#

Select an option.

#

Select a mobile phone <device name>, from

which the contacts should be imported.

Select an option.

Deleting a contact

▌Selecting further options in the contacts menu

Multimedia system:

#

Select Contacts.

#

▌Saving a mobile phone contact

Multimedia system:

4

5

Select r in the line of the contact.

©

Phone

Contacts

#

Select Ä.

#

Select r in the line of the contact.

Select Ä.

4

5

©

Phone

Contacts

#

Select Delete contact.

#

Select r in the line of the mobile phone

#

Select Yes.

Select an option.

contact.

▌Deleting contacts

#

Select Ä.

Select Save.

Call list

Requirements

▌Overview of the call list

R

The contacts are saved in the vehicle.

Select Yes.

Depending on whether your mobile phone sup-

ports the PBAP Bluetooth^®proﬁle or not, this can

have diﬀerent eﬀects on the presentation and

functions of the call list.

The contact saved in the multimedia system is

identiﬁed by the MBUX symbol.

R

To delete an individual contact, this has been

imported manually into the vehicle.

F206 0105 02

MBUX multimedia system

557

If the PBAP Bluetooth^®proﬁle is supported, the

eﬀects are as follows:

▌Selecting additional options in the call list

Multimedia system:

Text messages

▌Overview of message functions

In the message menu you can receive text mes-

sages and create and send them with the help of

the MBUX voice assistant.

If the connected mobile phone supports the Blue-

tooth^®MAP proﬁle, the message functions can be

used on the multimedia system.

You can obtain further information about settings

and supported functions of Bluetooth^®-capable

mobile phones at a Mercedes-Benz service centre

or at: https://www.mercedes-benz-mobile.com/

4

5

©

Phone

R

The call lists from the mobile phone are dis-

played in the multimedia system.

#

Select ª Call list.

R

When connecting the mobile phone, you may

have to conﬁrm the connection for the PBAP

Bluetooth^®proﬁle.

For contacts that are in the address book:

select options.

The contact details are called up.

If the PBAP Bluetooth^®proﬁle is not supported,

the eﬀects are as follows:

#

For contacts where only one number is shown

(not in the address book): select ç.

R

The multimedia system generates a call list

▌Deleting the call list

independently as soon as calls are made in

the vehicle.

Multimedia system:

4

5

©

Phone

Devices

Some mobile phones require further settings aꢀer

being connected to the multimedia system to acti-

vate the messaging functionality (see manufactur-

er's operating instructions).

R

The call list is not synchronised with the call

lists in the mobile phone.

5

Z

#

Select Delete call list.

Select Yes.

▌Making a call from the call list

Multimedia system:

#

▌Setting message displays

%

This function is only available if your mobile

4

5

©

Phone

does not support the PBAP Bluetooth^®proﬁle.

Multimedia system:

#

Select ª Call list.

Select an entry.

The call is made.

4

5

©

Phone

Devices

5

Z

#

Select Message display.

Select On or Off.

F206 0105 02

MBUX multimedia system

558

▌Reading messages

Multimedia system:

5

4

5

©

Phone

5

ç

Using the read-aloud function

A message list is shown.

#

To read aloud, select the ¬ symbol at a

conversation.

The message is read aloud.

4

5

©

Phone

▌Creating and sending a new message

▌Replying to a message in the messaging history

5

ç

Multimedia system:

Requirements

4

5

A message list is shown.

©

Phone

R

There is an Internet connection.

5

ç

#

Select r next to a contact.

The messaging history with this contact is

shown.

R

At least one mobile phone with reception is

connected.

A message list is shown.

R

#

If applicable, the message function must be

activated on the mobile phone.

Select r next to a contact.

#

Select Ä.

Select Call.

The messaging history with this contact is

shown. You will be guided through the steps

with the help of a voice dialogue.

#

Say the message.

F206 0105 02

MBUX multimedia system

559

#

▌Using telephone numbers, URLs or email

addresses from a text message

If In-Car Oﬃce and the email function are

available: select an email address.

In-Car Oﬃce opens.

The availability of In-Car Oﬃce is country-

dependent.

Showing appointments and triggering actions,

e.g. reading aloud, placing a call, navigating

E-mail

Reading, reading aloud, creating, answering

and forwarding e-mails

Tasks and calls

Managing tasks and pre-booked calls

Voice input

Creating appointments/reminders and tasks

R

Requirements

%

R

An Internet connection is available to call up a

URL.

#

Select an option.

R

Multimedia system:

▌Deleting a message

Multimedia system:

4

5

©

Phone

5

ç

4

5

©

Phone

A message list is shown.

5

ç

#

Select r next to a contact.

The messaging history with this contact is

shown.

%

Alternatively, you can record text contents via

the MBUX voice assistant or via the dictation

function.

A message list is shown.

#

Select a contact.

Further information on the MBUX voice assis-

tant (/ page 453).

#

Press and hold on a message.

To delete the message: select Delete.

Select a telephone number or a URL in the

message.

#

If a URL is selected the web browser opens.

%

The zero layer displays notiﬁcations or

reminders from In-Car Oﬃce, such as birth-

days or calls due (/ page 463).

If a telephone number is selected the following

options are available:

In-Car Oﬃce

▌In-Car Oﬃce functions

Using In-Car Oﬃce, you can connect your online

services to the multimedia system.

Please note that certain functions are only

available when the vehicle is stationary.

R

Call

R

New message

or

The following functions are available:

R

Calendar

F206 0105 02

MBUX multimedia system

560

▌Calling up In-Car Oﬃce

▌Selecting calendar functions in In-Car Oﬃce

▌Selecting functions of Tasks & Calls in "In-Car

Oﬃce"

Multimedia system:

Requirements:

Multimedia system:

4

5

©

Apps

In-Car Office

R

You have a Mercedes me user account.

4

5

©

Apps

In-Car Office

Calendar

R

The In-Car Oﬃce service is activated in your

Mercedes me user account.

5

Tasks & calls

#

Select an appointment.

#

Select a function for an entry.

R

You have a user account with an online

service, for example Oﬃce 365 or Gmail.

The following functions are available:

R

. Read aloud

R

Reading aloud .

In this way, appointments, e-mails and tasks

can be synchronised and facilitated.

R

R Call

R

Placing a call R

R

Z Navigate

This task function requires a telephone num-

ber.

Multimedia system:

R

E Delete

4

5

©

Apps

#

R

Select a function.

Marking as completed O

#

Select In-Car Office.

%

Functions are available if corresponding

appointment information is saved.

In the current edit, an entry that has been

marked as completed can be marked as open

again by removing the tick.

Individual functions from In-Car Oﬃce can be

called up.

Examples of this are:

Linking a user account

R

Deleting E

R

If a telephone number has been saved for

the appointment, Call is available.

#

Select the desired online service.

R

Displaying details r

#

Scan the QR code.

R

If a navigable address has been saved in

#

Follow the instructions on the device.

the Online Account for the appointment,

Navigate is available.

F206 0105 02

MBUX multimedia system

561

▌Marking an entry as completed in Tasks & Calls ▌Creating new e-mails

Multimedia system: Multimedia system:

▌Answering e-mails

Multimedia system:

4

5

4

5

4

5

©

Apps

In-Car Office

©

Apps

In-Car Office

E-mail

©

Apps

In-Car Office

E-mail

5

Tasks & calls

#

Select W Create e-mail .

Select f.

Select an e-mail.

Select Reply.

#

Select Tasks & calls.

An overview appears.

Enter the e-mail text in the corresponding ﬁeld

using the keypad.

Enter an e-mail address directly via the key-

board.

Select O.

#

Select Send.

or

#

▌Reading and managing e-mails

Multimedia system:

%

Select an e-mail address from the contacts.

Please note that e-mails can only be written

when the vehicle is stationary.

4

5

©

Apps

Select an e-mail.

The e-mail is opened.

In-Car Office

E-mail

%

Contacts can be used from the contacts

menu or from linked online services such as

Oﬃce 365 or Gmail. Further information

about the contacts menu (/ page 555).

#

▌Forwarding e-mails

Multimedia system:

4

5

Additional functions are available:

©

Apps

In-Car Office

E-mail

%

#

Please note that e-mails can only be written

when the vehicle is stationary.

Enter the subject and text of the e-mail in the

corresponding ﬁelds with the keypad.

R

. Reading e-mails

#

Select an e-mail.

Select Forward.

R

e Answering e-mails (/ page 561)

¥ Forwarding e-mails (/ page 561)

E Deleting e-mails

R

To forward with attachment: select Forward

with attachment.

#

Select Send.

%

Contacts can be used from the contacts

menu or from linked online services such as

Oﬃce 365 or Gmail. Further information

about the contacts menu (/ page 555).

F206 0105 02

MBUX multimedia system

562

#

%

Forwarding with an attachment is only possi-

ble if an attachment is available.

To forward without attachment: select

Forward without attachment.

The following is an example of how you can dic-

tate the subject and text of an e-mail.

To reply to an e-mail: say the voice command

Reply to e-mail.

You are guided by the dialogue.

#

Select W Create e-mail .

To forward an e-mail: say the voice command

Forward e-mail.

Dictate the text of the e-mail.

To show tasks: say the voice command Show

my tasks.

The tasks are shown.

#

Add recipients using f.

#

Enter the e-mail text in the corresponding ﬁeld

using the keypad.

Select Send.

#

Select p.

The dictation function is started.

#

Dictate the subject and text of the e-mail.

Aꢀer the voice input has been processed, it is

▌Operating In-Car Oﬃce using the MBUX Voice

Assistant and dictation function

Multimedia system:

shown as text.

To create a calendar entry: say the voice com-

mand Create a calendar entry tomorrow at 9

a.m..

#

Select Send.

4

5

©

Apps

In-Car Office

E-mail

Operating In-Car Oﬃce using the MBUX Voice

Assistant

With the voice control of the MBUX Voice Assis-

tant you can operate various functions of In-Car

Oﬃce and speak in text contents.

You are guided by the dialogue.

Operating In-Car Oﬃce using the dictation func-

tion

The dictation function allows you to dictate text

content, such as the subject or text of an e-mail,

instead of typing the content using the keyboard.

Apple CarPlay^®

▌Overview of Apple CarPlay^®

%

Further information on operating the MBUX

Voice Assistant (/ page 452).

%

The dictation function is not available every-

where with the full range of functions. For the

ﬁrst-time activation of the function it may be

necessary to accept the Mercedes me con-

nect terms of use in your Mercedes me user

account.

&

WARNING Risk of distraction from infor-

mation systems and communications

equipment

The following are examples of some voice com-

mands that you can use to operate In-Car Oﬃce.

#

To write new e-mail: say the voice command I

If you operate information systems and com-

munication devices integrated in the vehicle

want to send an e-mail to John Doe.

You are guided by the dialogue.

F206 0105 02

MBUX multimedia system

563

Only one iPhone^®at a time can be connected via

Apple CarPlay^®with the multimedia system.

Also for use of Apple CarPlay^®with two phone

mode, only one additional mobile phone can be

connected using Bluetooth^®with the multimedia

system.

As access to the iPhone^®is restricted by MBUX

when an Apple CarPlay^®session is active, not all

MBUX functions (e.g. dialling from the address

book) can be fully provided for the connected

device. In this case use Apple CarPlay^®.

▌Information on Apple CarPlay^®

when driving, you could be distracted from the

traﬃc situation. This could also cause you to

lose control of the vehicle.

The Apple CarPlay^®symbol in the status line

switches within Apple CarPlay^®to the last active

display.

If route guidance is active on the multimedia sys-

tem, it is closed when route guidance is started

on the mobile phone.

#

Only operate this equipment when the

traﬃc situation permits.

#

If you cannot be sure of this, stop the

vehicle whilst paying attention to road

and traﬃc conditions and operate the

equipment with the vehicle stationary.

▌Connecting an iPhone^®via Apple CarPlay^®

(wired)

You must observe the legal requirements for the

country in which you are currently driving when

operating the multimedia system.

Requirements:

R

The current version of your device's operating

The full range of functions for Apple CarPlay^®is

only available with an Internet connection.

The availability of Apple CarPlay^®may vary

according to the country.

system is being used (see the manufacturer's

operating instructions).

iPhone^®functions can be used via the multimedia

system using Apple CarPlay^®. They are operated

using the touchscreen, Touch Control or the Siri^®

voice control system. You can activate the voice

control system by pressing and holding the £

button on the multifunction steering wheel.

%

For safety reasons, the ﬁrst activation of

Apple CarPlay^®on the multimedia system

must be carried out when the vehicle is sta-

tionary and the parking brake applied.

The service provider is responsible for this appli-

cation and the services and content connected to

it.

Apple CarPlay^®is a registered trademark of Apple

Inc.

You can watch an animation on this topic via the

following link:

%

By brieﬂy pressing the £ button on the

multifunction steering wheel you can continue

to operate the multimedia system using the

MBUX voice assistant (/ page 452).

F206 0105 02

MBUX multimedia system

564

Connect the iPhone^®to a USB port on the

multimedia system using a suitable cable

(/ page 595).

When the application is connected for the ﬁrst

time, a message about data protection regula-

tions appears.

If Apple CarPlay^®was not displayed in the

foreground before disconnecting, the applica-

tion starts in the background when reconnec-

ted. You can call up Apple CarPlay^®using the

Apple CarPlay^®symbol in the status line.

#

%

Multimedia system:

4

5

©

Phone

Z

Devices

Connect the mobile phone using Bluetooth^®

(/ page 550).

#

When the application is connected for the ﬁrst

time, a message about data protection regula-

tions appears.

▌Connecting an iPhone^®via Apple CarPlay^®

(wireless)

#

Select Accept & start if the application should

be started.

#

Select OK, start Apple CarPlay if the applica-

Requirements

R

or

#

tion should be started.

The current version of your device's operating

Open the device manager (/ page 550).

Start Apple CarPlay^®using the relevant sym-

bol next to the device name.

If required conﬁrm the use of Apple CarPlay^®

system is being used (see the manufacturer's

#

on your iPhone^®.

operating instructions).

Bluetooth^®is activated on the device (see the

manufacturer's operating instructions).

The device is "visible" for other devices.

%

It is possible at any time to switch between

connection via Bluetooth^®or Apple CarPlay^®

(wireless) in the device list.

If you have already connected a mobile phone

via Bluetooth^®, you can connect another

iPhone^®via Bluetooth^®to use Apple CarPlay^®

via the device manager.

R

%

If applicable, a message about data protection

regulations appears.

R

If required conﬁrm the use of Apple CarPlay^®

#

%

on your iPhone^®.

For safety reasons, the ﬁrst activation of

Apple CarPlay^®on the multimedia system

must be carried out when the vehicle is sta-

tionary and the parking brake applied.

Exiting Apple CarPlay^®

#

Select ©.

Exiting Apple CarPlay^®

or

#

Select ©.

Press the © button on the multifunction

steering wheel (MBUX multimedia system).

or

F206 0105 02

MBUX multimedia system

565

#

Press the © button on the Touch Control

is started automatically. You can call up Apple You must observe the legal requirements for the

CarPlay^®using the relevant symbol in the sta-

country in which you are currently driving when

(MBUX multimedia system).

operating the multimedia system.

tus line.

If Apple CarPlay^®was not displayed in the

foreground before disconnecting, the applica-

tion starts in the background when reconnec-

ted. You can call up Apple CarPlay^®using the

Apple CarPlay^®symbol in the status line.

%

Mobile phone functions can be used with Android

Auto using the Android operating system on the

multimedia system. It is operated using the

touchscreen, Touch Control or voice control. You

can activate the voice control system by pressing

and holding the £ button on the multifunction

steering wheel.

Android Auto

▌Android Auto overview

▌Calling up Apple CarPlay^®sound settings

Multimedia system:

&

WARNING Risk of distraction from infor-

mation systems and communications

equipment

%

By brieﬂy pressing the £ button on the

multifunction steering wheel you can continue

to operate the multimedia system using the

MBUX voice assistant (/ page 452).

4

5

©

Settings

System

Audio

If you operate information systems and com-

munication devices integrated in the vehicle

when driving, you could be distracted from the

traﬃc situation. This could also cause you to

lose control of the vehicle.

#

Select the sound settings.

▌Ending Apple CarPlay^®

#

Select the Apple CarPlay^®symbol in the

device manager (telephone, media) that is

next to the device name of the iPhone^®.

Select the Apple CarPlay^®symbol in the

device manager in the telephone or media

applications if Apple CarPlay^®should be

restarted.

If Apple CarPlay^®was not displayed in the

foreground before disconnecting, the applica-

tion starts in the background the next time it

Only one mobile phone at a time can be connec-

ted via Android Auto with the multimedia system.

#

Only operate this equipment when the

Also for use of Android Auto with two phone

mode, only one additional mobile phone can be

connected using Bluetooth^®with the multimedia

system.

The full range of functions for Android Auto is only

possible with an Internet connection.

traﬃc situation permits.

%

#

If you cannot be sure of this, stop the

vehicle whilst paying attention to road

and traﬃc conditions and operate the

equipment with the vehicle stationary.

The availability of Android Auto and Android Auto

apps may vary according to the country.

F206 0105 02

MBUX multimedia system

566

#

The service provider is responsible for this appli-

cation and the services and content connected to

it.

You can watch an animation on this topic via the

following link:

If there was no prior Internet connection, this

is established with the use of the mobile

phone with Android Auto.

Press the © button on the Touch Control

(MBUX multimedia system).

%

If Android Auto was not displayed in the fore-

ground before disconnecting, the application

starts in the background when reconnected.

You can call up Android Auto using the

Android Auto symbol in the status line.

%

For safety reasons, the ﬁrst activation of

Android Auto on the multimedia system must

be carried out when the vehicle is stationary

with the parking brake.

Connect the mobile phone to a USB port on

the multimedia system using a suitable cable

(/ page 595).

When the application is connected for the ﬁrst

time, a message about data protection regula-

tions appears.

▌Information on Android Auto

The Android Auto symbol in the status line

switches within Android Auto to the last active

display.

If route guidance is active on the multimedia sys-

tem, it is closed when route guidance is started

on the mobile phone.

#

▌Connecting a mobile phone via Android Auto

(wireless)

Requirements

R

The current version of your device's operating

system is being used (see the manufacturer's

operating instructions).

The device supports the Android Auto function

(wireless).

Bluetooth^®is activated on the device (see the

manufacturer's operating instructions).

The device is "visible" for other devices.

▌Connecting a mobile phone via Android Auto

(wired)

#

Select Accept & start if the application should

be started.

R

Requirements:

or

#

R

The mobile phone supports Android Auto from

Android 5.0.

Open the device manager (/ page 550).

Start Android Auto using the relevant symbol

next to the device name.

#

R

The current version of the Android Auto app is

installed on the mobile phone.

Bluetooth^®is activated on the multimedia sys-

tem (/ page 486)

R

Exiting Android Auto

R

In order to use the telephone functions, the

#

Select ©.

mobile phone must be connected to the multi-

or

media system via Bluetooth^®(/ page 550).

F206 0105 02

MBUX multimedia system

567

%

For safety reasons, the ﬁrst activation of

Android Auto on the multimedia system must

be carried out when the vehicle is stationary

with the parking brake engaged.

The Android Auto function (wireless) is not

available in all countries.

It is possible at any time to switch between

connection via Bluetooth^®or Android Auto

(wireless) in the device list.

If you have already connected a mobile phone

via Bluetooth^®, you can connect another

mobile phone via Bluetooth^®to use Android

Auto via the device manager.

▌Ending Android Auto

#

Select the Android Auto symbol in the device

manager (telephone, media) that is next to the

device name of the mobile phone.

%

Select the Android Auto symbol in the device

manager if Android Auto should be restarted.

Multimedia system:

4

If Android Auto was not displayed in the fore-

ground before disconnecting, the application

starts in the background the next time it is

started automatically. You can call up Android

Auto using the Android Auto symbol in the

status line.

5

©

Phone

Z

Devices

Exiting Android Auto

#

Connect the mobile phone using Bluetooth^®

(/ page 550).

#

Select ©.

or

#

Press the © button on the Touch Control

(MBUX multimedia system).

If Android Auto was not displayed in the fore-

ground before disconnecting, the application

starts in the background when reconnected.

You can call up Android Auto using the

Android Auto symbol in the status line.

%

Depending on the device conﬁguration, the

query whether Android Auto should be started

may appear on the central display aꢀer con-

necting the mobile phone via Bluetooth^®. In

this case, the query must be answered with

Yes.

%

Transferred vehicle data with Android Auto and

Apple CarPlay^®

▌Overview of transferred vehicle data

When using Smartphone Integration, certain vehi-

cle data is transferred to the mobile phone. This

enables you to get the best out of selected mobile

phone services. Vehicle data is not directly acces-

sible.

#

Select Start Android Auto.

When the application is connected for the ﬁrst

time, a message about data protection regula-

tions appears.

▌Calling up the Android Auto sound settings

Multimedia system:

4

5

©

Settings

System

Audio

Select Accept & start.

The following system information is transmitted:

#

Select the sound settings.

R

Soꢀware release of the multimedia system

F206 0105 02

MBUX multimedia system

568

R

System ID (anonymised)

Speed

Compass direction

Acceleration direction

The transfer of this data is used to optimise com-

munication between the vehicle and the mobile

phone.

To do this, and to assign several vehicles to the

mobile phone, a vehicle identiﬁer is randomly gen-

erated.

This data is used by the mobile phone to improve

the accuracy of the navigation (e.g. for continua-

tion in a tunnel).

This has no connection to the vehicle identiﬁca-

tion number (VIN) and is deleted when the multi-

media system is reset (/ page 492).

Mercedes me calls

▌Making a call via the overhead control panel

The following driving status data is transmitted:

%

Mercedes me calls are not possible in every

country. Find out at a Mercedes-Benz service

centre if these functions are available in your

country.

R

Transmission position engaged

R

Distinction between parked, standstill, rolling

and driving

1

2

3

me button for service or information calls

SOS button cover

SOS button (emergency call system)

R

Day/night mode of the driver's display

Drive type

R

The transfer of this data is used to alter how con-

tent is displayed to correspond to the driving sit-

uation.

Making a Mercedes me call

#

Press me button 1.

The following position data is transmitted:

R

Coordinates

F206 0105 02

MBUX multimedia system

569

R

Making an emergency call

Nearest Mercedes-Benz service centre

Other products and services from Mercedes-

Benz

Then you can select a service and be connected

to a specialist at the Mercedes-Benz Customer

Centre.

#

To open the cover of SOS button 2 , press it

brieﬂy.

#

▌Calling the Mercedes-Benz Customer Centre

aꢀer automatic accident or breakdown detection

Press and hold SOS button 3 for at least one

second.

Data is transferred during the connection to the

Mercedes-Benz Customer Centre (/ page 571).

Requirements:

If a Mercedes me call is active, an emergency call

can still be triggered. This has priority over all

other active calls.

▌Calling the Mercedes-Benz Customer Centre

using the multimedia system

R

The vehicle has detected an accident or break-

down situation (/ page 332).

Requirements

R

The vehicle is stationary.

▌Information about the Mercedes me call using

the me button

A call to the Mercedes-Benz Customer Centre has

been initiated via the me button in the overhead

control panel or the multimedia system

(/ page 568).

R

Access to a GSM network is available.

R

The hazard warning lights are switched on.

R

The contract partner's GSM network coverage

is available in the respective region.

%

This function is not available in all countries.

R

The vehicle must be switched on so that vehi-

cle data can be transferred automatically.

The vehicle can detect accident or breakdown sit-

uations under certain circumstances.

Requirements for collision detection in the con-

text of accident recovery:

Using the voice dialogue system you access the

desired service:

Multimedia system:

4

5

©

Phone

©

R

The vehicle is equipped with an anti-theꢀ

alarm system (ATA) (code 551).

R

Accident and Breakdown Management

#

Call Mercedes me connect.

R

Mercedes-Benz Customer Centre for general

information about the vehicle

Aꢀer conﬁrmation, the multimedia system

sends the required vehicle data. The data

transfer is shown in the display.

R

The vehicle is equipped with the interior pro-

tection (code 882).

You can ﬁnd information on the following topics:

R

The vehicle is equipped with the Anti-Theꢀ

Protection Package (code P54).

R

Activation of Mercedes me connect

R

Operating the vehicle

F206 0105 02

MBUX multimedia system

570

R

The collision detection service with theꢀ notiﬁ-

cation has been activated on Mercedes me

connect.

down Management" is active, the vehicle

data is transferred automatically

(/ page 573).

be conﬁrmed or declined. Aꢀer being

declined, this will not be shown again.

▌Arranging a service appointment via a

Mercedes me call

R

The Mercedes-Benz Customer Centre

takes your call and organises the break-

down and accident assistance.

If a collision is detected when the tow-away pro-

tection is primed on a locked vehicle, you will

receive a notiﬁcation in the multimedia system

when you switch the vehicle on.

The message informs you about the potentially

aﬀected area of the vehicle and the strength of

the collision.

In the event an accident or breakdown is detec-

ted, the emergency guide shows safety notes in

the multimedia system display. This may take a

few seconds.

If you have activated the maintenance manage-

ment service, relevant vehicle data is transferred

automatically to the Mercedes-Benz Customer

Centre. You will then receive individual recom-

mendations regarding the maintenance of your

vehicle.

Regardless of whether you have consented to the

maintenance management service, the multime-

dia system reminds you aꢀer a certain amount of

time that a service is due. A prompt appears ask-

ing if you would like to make an appointment.

You may be charged for these services.

%

Depending on the severity of the accident, an

automatic emergency call can be initiated.

This has priority over all other active calls

(/ page 579).

In addition, if the Mercedes me connect

service "Telediagnostics" is active, a similar

prompt can appear aꢀer a delay in the event

of a breakdown. If you are already in contact

with the Mercedes-Benz Customer Centre or

have already received support, this prompt

can be ignored or declined.

If you answer the prompt for support from the

Mercedes-Benz Customer Centre with Call

later, the message will be hidden and appear

again later.

%

The availability of collision detection depends

on the vehicle.

#

To arrange a service appointment: select Call.

Aꢀer your consent, the vehicle data is trans-

ferred and the Mercedes-Benz customer

centre takes your preferred appointment date.

The information is then sent to your desired

service outlet.

Aꢀer quitting the emergency guide display on the

multimedia system, a prompt appears asking

whether you would like to get support from the

Mercedes-Benz Customer Centre.

%

#

Select Call.

This will contact you to conﬁrm the appoint-

ment and if necessary consult about the

details.

R

Aꢀer your agreement, or if the Mercedes

me connect service "Accident and Break-

The prompt triggered by the Mercedes me

connect service "Telediagnostics", can either

F206 0105 02

MBUX multimedia system

571

R

%

If you select Call later aꢀer the service mes-

sage appears, the message is hidden and

reappears at a later time.

or

#

The activated Mercedes me connect services

The service selected in the voice control sys-

tem

Select No and conﬁrm.

R

Only call control data is transmitted

(/ page 571).

▌Giving consent to data transfer during a

Mercedes me call

%

A prompt for consent to the data transfer only

occurs if the corresponding Mercedes me

connect service is not activated.

The scope of the data transmitted depends on

the vehicle model and vehicle equipment. For

technical reasons, not all data is available at

all times.

More information on Mercedes me: https://

www.mercedes.me

Requirements

R

▌Data transferred during a Mercedes me call

If you initiate a service call using Mercedes me,

data is transferred to enable targeted advice and

an eﬃcient service.

The following requirements must be fulﬁlled for

the transfer of the data:

There is an active Mercedes me call via the

multimedia system or the me button in the

overhead control panel (/ page 568).

%

The prompt to conﬁrm data transfer does not

appear in all countries.

Data transfer if Mercedes me connect services

are not activated

If no Mercedes me connect services are activated

and the data protection prompt has been con-

ﬁrmed the following data is transmitted:

If the Accident and Breakdown Management serv-

ices are not activated on Mercedes me, the Do

you want to transfer your vehicle data and the

vehicle's position to the Mercedes-Benz Cus-

tomer Centre to improve the processing of your

request? message is shown.

R

The vehicle is switched on.

The required data transfer technology is sup-

ported by the mobile phone network provider.

The quality of the mobile connection is suﬃ-

cient.

R

Vehicle identiﬁcation number

Time of the call

Reason for the initiation of the call

Conﬁrmation of the data protection prompt

Country indicator of the vehicle

Set language for the multimedia system

R

%

The exact phrase may diﬀer depending on the

multimedia system installed.

Multi-stage transfer depends on the following fac-

tors:

R

#

Select Yes.

R

Reason for the initiation of the call

The available mobile phone transmission tech-

nology

R

The relevant vehicle data is sent automati-

cally (/ page 571).

R

F206 0105 02

MBUX multimedia system

572

R

Telephone number of the communication plat-

form installed in the vehicle

Rejection of the data protection prompt

Country indicator of the vehicle

Set language for the multimedia system

Telephone number of the communication plat-

form installed in the vehicle

service partner authorised by the Mercedes-Benz

Customer Centre. Take note of the data protec-

tion information on the Mercedes me Internet

page https://www.mercedes.me or in the recor-

ded message immediately aꢀer calling the

Mercedes-Benz Customer Centre.

If a call is made for a service appointment via the

service reminder, the following data is also trans-

mitted:

R

Current mileage and maintenance data

%

The recorded message is not available in

every country.

Data transfer if Mercedes me connect services

If a call is made aꢀer automatic accident or break- are activated

down detection using the multimedia system, the

following data is also transmitted:

Only if the respective service is activated will

additional incident-speciﬁc data be transmitted in

Mercedes me connect

the second stage to enable an optimal service.

R

Current mileage and maintenance data

Current vehicle location

▌Information on Mercedes me connect

An overview of the data transferred is contained

in the data protection information for the

Mercedes me connect services. You can ﬁnd

these in your Mercedes me user account.

R

%

Mercedes me connect or individual Mercedes

me connect services are not available in every

country. Find out at a Mercedes-Benz service

centre if these functions are available in your

country.

If Accident and Breakdown Management is called

via the voice control system and no service has

been activated, but the data protection query has

been conﬁrmed, the following data can also be

called up from the vehicle by the Mercedes-Benz

Customer Centre:

Data processing

The data transmitted within the scope of the call

is deleted from the processing system aꢀer the

call is ﬁnished, in so far as this data is not being

used for other activated Mercedes me connect

services.

Mercedes me connect consists of multiple serv-

ices.

R

Current vehicle location

If the data protection prompt has been rejected,

the following data is transmitted to enable targe-

ted advice and an eﬃcient service:

The incident-speciﬁc data is processed and stored

in the Mercedes-Benz Customer Centre and, if

required to process the incident, forwarded to the

R

Reason for the initiation of the call

F206 0105 02

MBUX multimedia system

573

R

You can use the following services via the multi-

media system and the overhead control panel, for

example:

Mercedes-Benz emergency call system

Breakdown assistance by a technician on

location and/or the towing away of the vehicle

to the nearest Mercedes-Benz service centre

(/ page 66).

Please note the Mercedes me connect terms of

use and the data protection information for

Mercedes me connect. You can ﬁnd these in your

Mercedes me user account.

R

Accident and Breakdown Management (me

You may be charged for these services.

button or situation-dependent display in the

multimedia system)

Addition to the emergency guide aꢀer auto-

matic accident or breakdown detection

(/ page 569)

R

Mercedes-Benz Emergency Call System (auto-

matic emergency call and SOS button)

▌Information on Mercedes me connect Accident

and Breakdown Management

In the event of a breakdown or accident, fur-

ther vehicle data is sent which enables optimal

support by the Mercedes-Benz Customer

Centre and the authorised service partner or

breakdown assistance.

Addition to the Mercedes me connect service

Telediagnostics

With the Telediagnostics function, speciﬁc

wear and failure reports are recorded by the

service provider, in so far as these can be

clearly interpreted and are available through

the monitoring of components that are subject

to diagnostics.

If your vehicle detects a breakdown or threat

of a breakdown, you may be prompted via the

multimedia system to contact the Mercedes-

Benz Customer Centre for further help. This

The Mercedes me connect Accident and Break-

down Management and the Mercedes-Benz emer-

gency call centre are available to you around the

clock.

The me button and the SOS button can be found

on the vehicle's overhead control panel

(/ page 568).

%

Accident and Breakdown Management is not

available in every country. Contact a

Mercedes-Benz service centre to ﬁnd out

whether this function is available in your coun-

try.

R

The Accident and Breakdown Management can

include the following functions:

You can also call the Mercedes-Benz Customer

Centre using the multimedia system

(/ page 569).

R

Supplement to the Mercedes-Benz emergency

call system (/ page 66)

If necessary, the contact person at the

Mercedes-Benz emergency call centre for-

wards the call to Mercedes me connect Acci-

dent and Breakdown Management. Forward-

ing the call is however not possible in all coun-

tries.

Please note that Mercedes me connect is a

Mercedes-Benz service. In emergencies, ﬁrst call

the national emergency services using the stand-

ard national emergency service telephone num-

bers. In emergencies, you can also use the

F206 0105 02

MBUX multimedia system

574

R

%

prompt in the multimedia system only appears

when the vehicle is stationary.

The service that is selected in the voice con-

trol system

The activated Mercedes me connect services

Make sure you always keep the Mercedes me

Apps updated.

%

These services are subject to technical

▌Calling up the Mercedes me user account

restrictions such as the mobile phone cover-

age, mobile network quality and the ability of

the processing systems to interpret the trans-

ferred data. In some circumstances, this can

result in delays or the failure of the informa-

tion to appear in the multimedia system.

Multimedia system:

You can ﬁnd out which data is transferred when

using the services in the currently valid Mercedes

me connect terms of use and the data protection

information for Mercedes me connect. You can

ﬁnd these in your Mercedes me user account.

4

5

©

Apps

Mercedes me

Vehicle is linked to user account and Mercedes

me is available

#

Select Mercedes me ID.

Please note that the service and breakdown call is

a Mercedes-Benz service. In emergencies, be

sure to contact the usual national emergency

number ﬁrst or use the Mercedes-Benz emer-

gency call system (/ page 577).

Information about the linked user account

appears.

Mercedes me Apps

▌Information about Mercedes me

With a Mercedes me user account you have

access to Mercedes-Benz services and oﬀers.

Availability is dependent both on the country and

equipment.

You can obtain further information at a Mercedes-

Benz service centre or in the Mercedes me Portal:

https://me.secure.mercedes-benz.com

Your vehicle is not linked to the user account

%

If you do not yet have a Mercedes me user

account, you can create one at: https://

www.mercedes.me or in the Mercedes me

App. A valid email address or phone number

is required for this.

Select ©.

Select Apps.

More information about Mercedes me connect

services can be obtained in the Mercedes me Por-

tal: https://me.secure.mercedes-benz.com

▌Data transferred during Mercedes me connect

call services

The data transferred during a Mercedes me con-

nect call depends on:

#

Further information about on-demand features via

Mercedes me can be found in the "General notes"

section (/ page 83).

Select Mercedes me.

Follow the instructions on the display to link

the user account with the vehicle.

R

The reason for initiation of the call

F206 0105 02

MBUX multimedia system

575

%

If the Mercedes me App is available on a

mobile phone, the vehicle connection can be

accomplished using the QR code shown.

▌Deleting a connection between a user account

and the vehicle

Multimedia system:

4

5

©

Apps

#

Select an app.

Requirements

▌Calling up the Mercedes me services

R

The user proﬁle of the user account that was

ﬁrst linked to the vehicle is selected.

The user proﬁle is synchronised

(/ page 474).

The following apps are available, for example:

R

Weather

Requirements:

R

The vehicle is connected with the user

account.

R

Browser

R

Additional apps, which are purchased or

installed subsequently

A Mercedes me PIN has been set.

Multimedia system:

4

5

©

Apps

Mercedes me

%

You can also access both of the ﬁrst two apps

via the quick access at Apps.

4

5

©

Apps

Mercedes me

#

Select My services.

#

The Mercedes me connect services for which

you have a valid licence are displayed in alpha-

betical order.

Select Mercedes me ID.

The available features are country-dependent.

Licence fees may be applicable.

#

Select Delete vehicle connection.

The following functions are available for apps, for

example:

%

Only the user, whose user account was ﬁrst

connected with the vehicle can delete the

connection between all user accounts and the

vehicle.

Ordering or extending Mercedes me connect

services

To order or renew Mercedes me connect services,

use the Store.

R

Search function

Filter function, for displaying search results at

the current vehicle position or at the destina-

tion

Display of detailed information

Read-aloud function

Setting functions

R

▌Selecting apps

#

Select ©.

Requirements:

#

Select Store.

R

Depending on the app, the general terms and

conditions are conﬁrmed.

R

F206 0105 02

MBUX multimedia system

576

#

▌Using the Gallery app

Multimedia system:

To continue playback in full screen mode: tap

on the display.

To pause playback: select 8.

To continue playback from the desired posi-

tion: move the position · on the timeline

by sliding it.

Switching write protection on or oﬀ

%

Active write protection is not supported by

every app.

4

5

#

©

Apps

#

Press and hold on a ﬁle.

Activate D or deactivate E Write pro-

tection.

Select Gallery.

Images and video recordings are displayed

from the following sources, for example:

#

To select the previous or next video record-

ing: swipe to the right or leꢀ.

R

Dashcam video recordings

Deleting ﬁles

R

Collision detection images

#

Select ´.

Scrolling and zooming images

#

R

Video recordings and images from other

available sources

#

To delete a single ﬁle: tap on a ﬁle.

ø will appear.

To scroll: swipe on the image in one direction.

To zoom: tap twice in quick succession on an

image.

To select the previous or next image: swipe to

the right or leꢀ.

#

R

Favourites

#

To delete all ﬁles: tap on /.

To delete: select E.

A prompt appears.

#

Select a tab.

#

Filtering displays

#

Select Yes.

#

Select Z.

Adding or removing a ﬁle from the favourites

#

%

A single ﬁle can be deleted even aꢀer a long

press on the ﬁle.

#

Select an option.

Press and hold on a ﬁle.

Select Add to favourites/Remove from

favourites.

A corresponding message appears.

All ﬁles, all images or all video recordings are

displayed.

#

Playing back a video recording

#

Select 6.

Playback starts.

F206 0105 02

MBUX multimedia system

577

R

Mercedes-Benz emergency call system

Mercedes-Benz emergency call system at:

https://www.mercedes-benz-mobile.com/extra/

ecall/

The following applies for both emergency call sys-

tems:

The use of both emergency call systems is

exempt from charges.

Both emergency call systems only function in

areas in which the mobile phone network pro-

viders oﬀer mobile phone coverage.

For both systems, insuﬃcient network cover-

age from the mobile phone network providers

can result in an emergency call not being

transmitted.

▌Information on available emergency call sys-

tems

Two types of emergency call system are available

to you in the vehicle:

R

The transfer of speciﬁc data is required for the

R

Mercedes-Benz emergency call system

intended function of both emergency call sys-

tems. This will be explained in the "Data trans-

fer" section (/ page 580).

R

112 emergency call system (EU eCall)

The Mercedes-Benz Emergency Call System is not

available in all countries. You can ﬁnd more infor-

mation on the regional availability of the

R

Both emergency call systems are included as

standard equipment in your vehicle and are

activated at the factory.

Diﬀerences between the Mercedes-Benz emergency call system and the 112 emergency call system (EU eCall)

Mercedes-Benz emergency call system

112 emergency call system (EU eCall)

R

The Mercedes-Benz emergency call system is permanently logged in to

If you decide on the 112 emergency call system (EU eCall) only, then the

system only logs in to the mobile phone network aꢀer the triggering of a

manual or automatic emergency call.

The 112 emergency call system (EU eCall) transmits automatic and

manual emergency calls directly to public coordination centres.

the mobile phone network.

R

Automatic and manual Mercedes-Benz emergency calls are transmitted

to a Mercedes-Benz emergency call centre.

In the event that the emergency call centre of the Mercedes-Benz emer-

gency call system cannot be reached (e.g. due to a lack of network cov-

erage), the 112 emergency call is carried out automatically.

F206 0105 02

MBUX multimedia system

578

R

%

The 112 emergency call system (EU eCall) in

your vehicle meets the delegated regulation

EU 2017/79. Proper and full functionality of

the 112 emergency call system (EU eCall)

depends on circumstances beyond the inﬂu-

ence of Mercedes-Benz AG. This includes

mobile network coverage and the technical

infrastructure of the public reception centres

in the respective countries.

Please observe that in the event of a repair

genuine Mercedes-Benz batteries must be

used which have been certiﬁed pursuant to

the delegated regulation EU 2017/79 (Appen-

dix I). Other manufacturers are also permitted

provided their batteries are certiﬁed accord-

ing to the delegated regulation EU 2017/79.

Mercedes-Benz recommends the activation of the

Mercedes-Benz emergency call system for the fol-

lowing reasons:

If the Mercedes-Benz emergency call centre is

not available, the 112 emergency call is car-

ried out automatically.

R

In emergency situations when abroad, you can

also get support in a language you speak.

▌Overview of emergency call systems

Both the Mercedes-Benz emergency call system

as well as the 112 emergency call system (EU

eCall) can help to reduce the time between an

accident and the arrival of emergency services at

the site of the accident. They help locate an acci-

dent site in places that are diﬃcult to access.

Both emergency call systems can initiate an emer-

gency call automatically (/ page 579) or man-

ually (/ page 579).

R

Several transmission technologies are used to

accelerate the transfer of the accident data

and improve reliability of the transmission.

R

The Mercedes-Benz emergency call system is

%

permanently logged in to the mobile phone

network, which ensures faster placement of

the emergency call and faster transfer of the

accident data.

Measures for rescue, recovery or towing away

can then be initiated in quickly.

Only make emergency calls if you or others are in

need of rescue. Do not make an emergency call in

the event of a breakdown or a similar situation.

R

With a Mercedes-Benz emergency call, the

There is the option of deactivating the Mercedes-

Benz emergency call system and using only the

112 emergency call system (EU eCall). Contact

address for carrying out deactivation of the

Mercedes-Benz emergency call system are the

local dealers.

accident data is only transferred to the public

coordination centre with the approval of the

customer.

Indicators in the displays

The following messages appear on the central dis-

play or the media display of both emergency call

systems:

In the event of an automatically triggered

emergency call in which there is no voice con-

tact, the accident data is transmitted immedi-

ately to the public emergency call centre.

R

SOS NOT READY: the vehicle is not switched

on or the emergency call system is malfunc-

tioning. This does not necessarily indicate

F206 0105 02

MBUX multimedia system

579

complete failure of the emergency call system. ▌Triggering an automatic emergency call

If no connection can be made to the public emer-

gency services, a corresponding message

appears in the display.

Emergency calls can still be transmitted.

Requirements

The display only refers to the vehicle and does

R

The vehicle is switched on.

#

not take account of the availability of mobile

Dial the emergency number 112 or the appro-

R

The starter battery is suﬃciently charged.

phone networks and the Mercedes-Benz emer-

gency call centre.

priate local emergency call number on your

mobile phone.

Both the Mercedes-Benz emergency call system

as well as the 112 emergency call system (EU

eCall) automatically initiate an emergency call:

The functional readiness of the emergency call

system on the vehicle can be seen when the

SOS NOT READY display disappears once the

vehicle is switched on.

If an emergency call has been initiated:

R

Remain in the vehicle if the road and traﬃc

R

Aꢀer activation of the restraint systems such

as airbags or seat belt tensioners aꢀer an

conditions permit you to do so until a voice

connection is established with the emergency

call centre.

R

accident

G: the icon appears in the display during

an active emergency call.

R

Aꢀer an automatically initiated emergency

On the basis of the call, the emergency call

stop by Active Emergency Stop Assist

centre decides whether it is necessary to call

rescue teams and/or the police to the acci-

dent site.

%

If there is a malfunction of the emergency call

system, the loudspeakers, microphone, airbag

or the SOS button, for example, are faulty.

You can recognise a fault in the emergency

call system by the following displays:

The emergency call has been made:

R

A voice connection is established with the

emergency call centre.

A message with accident data is transmitted

to the emergency call centre.

R

If no vehicle occupant answers, an ambulance

is sent to the vehicle immediately.

R

▌Triggering a manual emergency call

#

A corresponding message will also appear

in the driver's display.

To use the SOS button in the overhead con-

The SOS button in the overhead control panel

ﬂashes until the emergency call is ﬁnished.

trol panel: press the SOS button at least one

R

The SOS button lights up red continuously.

second long (/ page 568).

or

F206 0105 02

MBUX multimedia system

580

#

To use voice control: use the voice commands

rescue teams and the police to the accident

site.

A message with accident data is transmitted

to the emergency call centre.

▌Emergency call system data transfer

For both the Mercedes-Benz emergency call sys-

tem as well as the 112 emergency call system (EU

eCall) data is transferred to the Mercedes-Benz

emergency call centre or the public emergency

services call centre.

Depending on the emergency call system

(/ page 577) activated diﬀerent data is transmit-

ted to the appropriate emergency call centre.

of the MBUX voice assistant (/ page 456).

R

The emergency call has been made:

R

A voice connection is established with an

emergency call centre.

Remain in the vehicle if the road and traﬃc

conditions permit you to do so until a voice

connection is established with the emergency

call centre.

On the basis of the call, the emergency call

centre decides whether it is necessary to call

If no connection can be made to the public emer-

gency services, a corresponding message

appears in the display.

R

#

Dial the emergency number 112 or the appro-

priate local emergency call number on your

mobile phone.

R

F206 0105 02

MBUX multimedia system

581

Transmitted data according to activated emergency call system:

Mercedes-Benz emergency call

112 emergency call

R

Position data of the vehicle

R

Position data on the route (a few 100 m before the incident)

Direction of travel

Vehicle identiﬁcation number

Drive type of the vehicle (e.g. petrol, diesel, CNG, LPG, electric or hydro-

gen)

Position data on the route (a few 100 m before the incident)

Direction of travel

Vehicle identiﬁcation number

Drive type of the vehicle (e.g. petrol, diesel, CNG, LPG, electric or hydro-

gen)

R

Number of people detected in the vehicle

Whether the emergency call was initiated manually or automatically

Time of the accident

Number of people detected in the vehicle

Whether the emergency call was initiated manually or automatically

Time of the accident

R

Language setting on the multimedia system

R

Whether Mercedes me connect is available or not

This is a requirement for the option of forwarding the call to the

Mercedes-Benz Customer Centre if necessary.

%

If only the 112 emergency call system (EU

eCall) is activated in the vehicle, the accident

data is transmitted directly to the public

emergency call centre.

F206 0105 02

MBUX multimedia system

582

#

For accident clariﬁcation purposes, the following

measures can be taken up to an hour aꢀer the

emergency call has been initiated:

Please, make sure, that during 30 seconds aꢀer

switching vehicle ON the red indicator SOS NOT

READY in the upper right corner of display is

switched OFF, this means the emergency call sys-

tem passed diagnostics successfully.

To start the test mode: press and hold the

~ button on the multifunction steering

wheel for at least ﬁve seconds.

The test mode is started and automatically

ends aꢀer the language test has been per-

formed.

R

The current vehicle position can be deter-

mined.

R

A voice connection to the vehicle occupants

can be established.

▌Starting/ending ERA-GLONASS test mode

To stop manual test mode: switch oﬀ the vehi-

Requirements

cle.

R

Emergency call data can be called up.

R

The starter battery is suﬃciently charged.

The test mode is ended.

%

For Russia: various functions, e.g. receiving

traﬃc information, cannot be performed for

up to two hours aꢀer sending an emergency

call.

R

The vehicle is switched on.

The vehicle has been stationary for at least

one minute.

▌Information on data processing

Processing of personal data via the Mercedes-

Benz emergency call system

All processing of personal data via the Mercedes-

Benz emergency call system corresponds with the

speciﬁcations in the EU Regulation 2016/679 "on

the protection of natural entities with regard to

the processing of personal data (GDPR)".

The data is solely used by the Mercedes-Benz

emergency call system for rescue and recovery in

the event of an accident.

The owner of a vehicle, that is equipped with a

Mercedes-Benz emergency call system in addition

to the 112 emergency call system (EU eCall), has

%

The test mode is currently available in the fol-

lowing countries, for example:

▌Self-diagnosis function of the emergency call

system

R

Russia

Your vehicle checks the functionality of the emer-

gency call system every time the vehicle is

switched on. During this time, the SOS button

lights up red continuously for ﬁve seconds. In the

event of a system failure, you will be informed via

a text message on the driver's display and the red

SOS NOT READY indicator on the central display

or media display.

R

Belarus

R

Kazakhstan

R

Armenia

R

Kyrgyzstan

F206 0105 02

MBUX multimedia system

583

the right to use the 112 emergency call system

evant emergency call inquiry terminals that are

is required to fulﬁl the purpose of handling the

emergency call, and under no circumstances

for more than 13 hours aꢀer the time that an

emergency call is initiated.

instead of the Mercedes-Benz emergency call sys- speciﬁed to ﬁrst receive and handle emergency

tem.

calls to the standard European emergency call

number 112 by the respective country authorities

in whose territory you are located.

Contact address for carrying out deactivation of

the Mercedes-Benz emergency call system are

the local dealers.

Rights of persons aﬀected by the data processing

The person aﬀected by the data processing (the

vehicle owner) has the right to access the data

and if applicable can demand the correction, dele-

tion or barring of data that aﬀects him or her and

that the processing of which does not correspond

with the GDPR regulations. Each correction, dele-

tion or barring carried out according to this regu-

lation must be shared with the third party to

which the data has been transmitted, provided

this does not prove to be infeasible and does not

incur disproportionate expenditure.

The person aﬀected by the data processing has

the right to complain to the appropriate data pro-

tection authority should they be of the opinion

that their rights have been infringed by the pro-

cessing of their personal data.

Arrangements for data processing

Both emergency call systems are designed so that

the following requirements are fulﬁlled:

Processing of personal data via the 112 emer-

gency call system (EU eCall)

All processing of personal data via the 112 emer-

gency call system (EU eCall) corresponds with the

speciﬁcations in the EU Regulation 2016/679 "on

the protection of natural entities with regard to

the processing of personal data (GDPR)" and is

based particularly on the necessity of upholding

the vital interests of the aﬀected person in

accordance with Article 6, Clause 1, Letter d of

the GDPR.

The processing of this type of data is strictly limi-

ted to the purpose of operating the emergency

calls to the standard European emergency call

number 112.

R

The data contained in the system memory is

not accessible outside the system prior to the

initiation of an emergency call.

R

Both emergency call systems cannot be

traced and there is no continuous tracking in

normal operation.

R

The data in the system's internal memory is

automatically and continuously deleted.

R

The location data of the vehicle is continu-

ously overwritten in the system's internal

memory, so that no more than the last three

current locations required for the normal func-

tion of the system are available.

Responsible contact point for the processing of

access rights: Konzernbeauꢀragter für den Daten-

Data recipient

The recipients of data that is processed using the

112 emergency call system (EU eCall) are the rel-

R

The record of the activity data of both emer-

gency call systems is only kept for as long as

F206 0105 02

MBUX multimedia system

584

schutz, Mercedes-Benz Group AG, HPC E600,

D-70546 Stuttgart, Germany

You must observe the legal requirements for the

country in which you are currently driving when

operating the multimedia system.

Depending on the vehicle's equipment and availa-

bility in the country, you can establish an Internet

connection in the following ways:

R

Vehicles with a communication module:

Online and Internet functions

Internet connection

&

WARNING Risk of accident from operating

mobile communication equipment while

the vehicle is in motion

-

Using the communication module includ-

ing data roaming (/ page 584)

▌Information on connecting to the Internet

Using Bluetooth^®or Wi-Fi with a data-ena-

bled mobile phone

-

Mobile communication devices distract the

driver from the traﬃc situation. This can also

cause the driver to lose control of the vehicle.

&

WARNING Risk of distraction from infor-

mation systems and communications

equipment

R

Vehicles without a communication module:

Using Bluetooth^®with a data-enabled

mobile phone

-

#

As a driver, only operate mobile commu-

nication devices when the vehicle is sta-

tionary.

If you operate information systems and com-

munication devices integrated in the vehicle

when driving, you could be distracted from the

traﬃc situation. This could also cause you to

lose control of the vehicle.

-

Using Wi-Fi with a data-enabled mobile

phone

#

As a vehicle occupant, use mobile com-

munication devices only in the designa-

ted area, e.g. in the rear passenger com-

partment.

The Internet functions can only be used to a limi-

ted degree whilst driving.

#

Only operate this equipment when the

traﬃc situation permits.

▌Setting up an Internet connection using the

communication module

You must observe the legal requirements for the

country in which you are currently driving when

operating mobile communication equipment in

the vehicle.

#

If you cannot be sure of this, stop the

vehicle whilst paying attention to road

and traﬃc conditions and operate the

equipment with the vehicle stationary.

Requirements:

R

The vehicle is equipped with a permanently

installed communication module.

R

A Mercedes me user account is available.

F206 0105 02

MBUX multimedia system -> Telephone for Your Mercedes C Class 4 Door 2023

Popular Manuals