Get Opening and closing -> Digital Vehicle Key Guide for Mercedes C Class 4 Door 2023

Opening and closing

146

Problems with the key, troubleshooting

shielding due to metal objects or induction

loops for electrical gate systems or automatic

barriers

The Digital Vehicle Key can then be used for the

following functions:

You can no longer lock or unlock the vehicle

Possible causes:

Locking/unlocking the vehicle with KEYLESS-

GO (/ page 153)

Make sure that there is suﬃcient distance

between the key and the potential source of

interference.

The key battery is weak or discharged.

Locking and unlocking the vehicle with the

NFC function (/ page 150)

Check the battery using the indicator lamp

(/ page 142).

HANDS-FREE ACCESS function (/ page 159)

You have lost a key

Replace the key battery, if necessary

(/ page 144).

Convenience closing (closing the vehicle from

outside) (/ page 164)

Have the key deactivated at a qualiﬁed spe-

cialist workshop.

If necessary, have the mechanical lock

replaced as well.

Use the replacement key.

Anti-theꢀ protection (/ page 170)

Use the emergency key to lock or unlock

(/ page 154).

Starting the vehicle (/ page 261) or parking

(/ page 326)

Have key checked at a qualiﬁed specialist

Starting the vehicle with the digital vehicle key

in the storage compartment (emergency

mode) (/ page 262)

Digital Vehicle Key

Function of the Digital Vehicle Key

workshop.

There is interference from a powerful radio signal

source

Possible causes if the function of the key is

impaired:

If you have activated a suitable terminal device,

e.g. a smartphone, as a digital vehicle key, you

can use it like a conventional vehicle key.

For information on setting up a user account and

activating the "Digital Vehicle Key" service, visit

https://www.mercedes.me.

Set up and manage the digital vehicle key:

Registering the digital vehicle key

(/ page 147)

high voltage power lines

mobile phones

electronic devices (notebooks, tablets)

Manage digital vehicle key (/ page 148)

Remove digital vehicle key (/ page 149)

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Opening and closing

147

Unlocking and locking the vehicle with the dig- You have the following options for setting up a ter- or

ital vehicle key (/ page 150)

minal as a digital vehicle key:

Open the link in the e-mail with the end device

you want to use as a digital vehicle key.

Follow the action steps on the terminal.

When the message "Add key and pair with

vehicle" appears:

via Mercedes me app

by e-mail

Changing the Unlocking Settings for the Digi-

tal Vehicle Key (/ page 151)

Fixing Problems with the Digital Vehicle Key

(/ page 151)

via MBUX multimedia system

Set up via the Mercedes me app

Place the terminal in the tray (/ page 262).

Start the Mercedes me app.

Setting up the digital vehicle key

Requirements

Follow the action steps on the terminal.

Your Digital Vehicle Key is now stored in your

end device's Wallet‑App.

Select the "Digital vehicle key" menu.

Follow the steps in the Mercedes me app.

Create a Mercedes me user account at

https://www.mercedes.me.

When the message "Add key and pair with vehi-

cle" appears:

Set up the terminal on the vehicle.

The Mercedes me app is installed on the end

device (optional).

You have received an email from Mercedes me

connect.

If you have selected the "Digital Vehicle Key"

equipment, you will receive an email with

information on how to set up the digital vehi-

cle key.

Bluetooth^®is switched on at the end device

and the vehicle.

Place the terminal in the tray (/ page 262).

Mercedes-Benz Digital Vehicle Key" is dis-

played on the terminal device.

Press "Enter code".

The display for entering the code appears.

Enter the 8-digit code displayed in the e-mail.

When the message "Add key and pair with

vehicle" appears:

Follow the action steps on the terminal.

Your Digital Vehicle Key is now stored in your

end device's Wallet‑App.

Place the terminal in the tray (/ page 262).

Follow the action steps on the terminal.

Your Digital Vehicle Key is now stored in your

end device's Wallet‑App.

Set up by e-mail

Open the e-mail from Mercedes me connect.

Follow the displayed action steps as described

in the email.

Your Digital Vehicle Key is now stored in your

end device's Wallet‑App.

The terminal is suﬃciently charged.

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Opening and closing

148

Bluetooth^®is switched on at the end device

(with the activated digital vehicle key) and the

vehicle.

Set up via MBUX multimedia system

Only switch oﬀ the express mode if you do

not want to use the digital vehicle key func-

tion.

Select the menus in the multimedia system

Settings, Vehicle, Open/close.

The terminal is suﬃciently charged.

Setting up other terminals as digital vehicle keys

Select Digital Vehicle Key menu.

Open the Wallet‑App on the end device.

Select the menu "Invite people to use your

Mercedes-Benz key".

Follow the action steps in the multimedia sys-

You have the following options for managing a dig-

ital vehicle key:

tem.

Your Digital Vehicle Key is now stored in your

end device's Wallet‑App.

You can now use the digital vehicle key like

the conventional one (/ page 150).

Switch express mode (comfort mode) oﬀ or on

Follow the action steps on the terminal.

Set up other devices of family members or

friends as digital vehicle keys.

Setting up permissions for the digital vehicle keys

You can assign the following authorisations to the

Digital Vehicle Keys:

Setting up permissions for the digital vehicle

keys

Set up and manage the digital vehicle key:

Function (/ page 146)

Switch express mode oﬀ or on

Vehicle access and driving authorisation

Vehicle access authorisation

Managing (/ page 148)

Open the Wallet‑App on the end device.

Remove (/ page 149)

Switch express mode oﬀ or on

Changing the Unlocking Settings for the

Digital Vehicle Key (/ page 151)

Open the Wallet‑App on the end device.

Select the menu "Invite people to use your

Mercedes-Benz key".

Express mode is switched on by default. This

setting allows you to make the best possible

use of the Digital Vehicle Key.

Manage digital vehicle key

Requirements

Select the "Conﬁgure car key access" menu.

Follow the action steps on the terminal.

Further information on the digital vehicle key:

If the express mode is switched oﬀ and the

battery of the end device is empty, you can

no longer unlock the vehicle via the NFC func-

tion.

A suitable end device is activated as a Digital

Vehicle Key.

Function (/ page 146)

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Opening and closing

149

Setting up (/ page 147)

Remove (/ page 149)

Remove via Wallet‑App

Remove via MBUX multimedia system

The following options are available:

Open the Wallet‑App on the end device.

Select the user whose Digital Vehicle Key is to

be removed.

Disconnect all digital vehicle keys

Changing the Unlocking Settings for the

Digital Vehicle Key (/ page 151)

Change the Digital Vehicle Key of the main

owner

Follow the action steps on the terminal.

The selected Digital Vehicle Key is removed

and can no longer be used.

Remove digital vehicle key

Requirements

Disconnect the owner's Digital Vehicle Key

Remove a digital vehicle key

Remove via iCloud

A suitable end device is activated as a Digital

Select the menus in the multimedia system

Settings, Vehicle, Open/close.

Follow the action steps.

The selected Digital Vehicle Key is removed

and can no longer be used.

Vehicle Key.

Bluetooth^®is switched on at the end device

Select Digital Vehicle Key menu.

(with the activated digital vehicle key) and the

vehicle.

Select one of the above options.

Follow the action steps in the multimedia sys-

tem.

The selected Digital Vehicle Key is removed

and can no longer be used.

The terminal is suﬃciently charged.

Remove via Mercedes me user account

The following options are available:

You have the following options for removing a digi-

tal vehicle key:

Remove the linked vehicle

object to the terms of use and consents

Delete the user account

Further information on the digital vehicle key:

via the Wallet‑App

via iCloud

via Mercedes me user account

via MBUX multimedia system

Function (/ page 146)

Setting up (/ page 147)

Select one of the above options.

The selected Digital Vehicle Key is removed

and can no longer be used.

Managing (/ page 148)

Changing the Unlocking Settings for the

Digital Vehicle Key (/ page 151)

You can remove individual users or remove

your digital vehicle key from the terminal.

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Opening and closing

150

Unlocking and locking the vehicle with the digital

vehicle key

Convenience closing (closing the vehicle from

outside) (/ page 164)

Anti-theꢀ protection (/ page 170)

Requirements

Starting the vehicle (/ page 261)or parking

(/ page 326)

The "Digital Vehicle Key" function is activated

via Mercedes me: https://

www.mercedes.me.

Start the vehicle with the Digital Vehicle Key in

the marked space (emergency operation

mode) (/ page 262)

A suitable end device is activated as a Digital

Vehicle Key.

Bluetooth^®is switched on at the end device

Mercedes-Benz recommends that you carry

the emergency key in case of function restric-

tions(/ page 144).

and the vehicle.

The terminal is suﬃciently charged.

Mercedes-Benz recommends placing the Digi-

tal Vehicle Key in the storage compartment

while driving (/ page 262).

If the connection via Bluetooth^®is faulty or

the battery of the digital vehicle key is empty,

you can also lock, unlock or start the vehicle

via the NFC function. (/ page 262).

Lock and unlock the vehicle with the NFC

function: Hold the digital vehicle key against

the door handle in the area of the NFC

antenna 1.

The Digital Vehicle Key can be used for the follow-

ing functions:

Locking and unlocking the vehicle with the

NFC function

Locking/unlocking the vehicle with KEYLESS-

GO (/ page 153)

HANDS-FREE ACCESS function (/ page 159)

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151

Changing the Unlocking Settings for the Digital

Vehicle Key

Check the charge level of the Digital Vehicle

Key battery.

If necessary, charge the battery of the Digital

Vehicle Key.

Use the NFC function of the digital vehicle key

to lock or unlock the vehicle. (/ page 150).

Ensure suﬃcient distance between the Digital

Vehicle Key and a potential source of interfer-

ence.

Multimedia system:

You have lost a Digital Vehicle Key.

Settings

Vehicle

Open/close

Remove the Digital Vehicle Key (/ page 149).

Set selective or global unlocking

Use the vehicle key.

Use the emergency key to lock or unlock

(/ page 154).

Doors

Unlock driver's door only .

Selective unlocking is activated. If this func-

tion is deactivated, the owner key unlocks the

entire vehicle.

Notes on the additional door lock

Have the vehicle and the Digital Vehicle Key

checked at a qualiﬁed specialist workshop.

The additional door lock is only available for vehi-

cles for the United Kingdom.

There is interference from a powerful radio signal

source

Possible causes of Digital Vehicle Key impairment:

Fixing Problems with the Digital Vehicle Key

WARNING Risk of injury to persons inside

the vehicle when the additional door lock

is activated

You can no longer lock and unlock the vehicle

with the Digital Vehicle Key.

Possible causes:

high voltage power lines

If the additional door lock is activated, the

doors can no longer be opened from the

inside.

mobile phones

electronic devices (notebooks, tablets)

shielding due to metal objects or induction

loops for electrical gate systems or automatic

barriers

Bluetooth^®is switched oﬀ on the Digital Vehi-

cle Key or on the vehicle.

Never leave persons, in particular chil-

dren, unattended in the vehicle.

If there are persons in the vehicle, do not

activate the additional door lock.

The battery of the Digital Vehicle Key is low or

empty.

Switch on Bluetooth^®on the digital vehicle key

or on the vehicle.

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Opening and closing -> Digital Vehicle Key for Your Mercedes C Class 4 Door 2023

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