Get MBUX multimedia system Guide for Mercedes E Class 4 Door 2022

MBUX multimedia system

230

images in this Operator's Manual. For example,

route guidance with augmented reality is not avail-

able in all equipment variants.

3

Control panel for telephone, navigation,

radio/media, vehicle functions/system set-

tings and favorites/themes

Touchpad

Controller

Turn: adjusts the volume

Press: switches sound on or oꢁ

For Mercedes-AMG vehicles with AMG Per-

formance exhaust system:

• Turn: adjusts the volume

• Press brieꢂy: switches the mute function

on/oꢁ

• Press and hold: switches the multimedia

system on/oꢁ

Ü Switches the MBUX multimedia system

or media display on or oꢁ

Overview and operation

Notes on the MBUX multimedia system

4

5

&

WARNING Risk of distraction due to infor-

mation systems and communications

equipment

Overview of the MBUX multimedia system

If you operate information systems and com-

munications equipment integrated in the vehi-

cle when driving, you could be distracted from

the traꢀc situation. This could also cause you

to lose control of the vehicle.

#

Only operate this equipment when the

traꢀc situation permits.

#

If you cannot be sure of this, stop the

vehicle in accordance with the traꢀc

conditions and operate the equipment

with the vehicle stationary.

6

For Mercedes-AMG vehicles with AMG Per-

formance exhaust system:

ö button

• Sets the sound characteristic of the AMG

Performance exhaust system

You must observe the legal requirements for the

country in which you are currently driving when

operating the multimedia system.

Depending on the equipment, the scope of func-

tion and product designation of your MBUX multi-

media system may diꢁer from the description and

1

Touch Control and control panel for the MBUX

multimedia system

2

Media display with touch functionality

MBUX multimedia system

231

Further operating options:

R

Conducting a voice dialog with the Voice Con-

trol System.

R

Operating functions contact-free with the

MBUX Interior Assistant.

%

You can ꢃnd further information about opera-

tion as well as about applications and serv-

ices in the Digital Operator's Manual.

Anti-theꢄ prrotection

This device is equipped with technical provisions

to protect it against theꢄ. Further information on

protection against theꢄ can be obtained from an

authorized Mercedes-Benz Center.

MBUX multimedia system

232

Home screeenn overview

1

7

D

E

Depending on the display, calls up the ꢃrst

Signal strength of the mobile phone network,

network display, battery status of the mobile

phone connected, time

Calls up the air conditioning menu

three applications or the home screen

Calls up SUGGESTIONS, THEMES and

2

3

Calls up the proꢃle

Calls up the global search

SOS NOT READY (only when the Mercedes-

Benz emergency call system is not available)

Mercedes me connect active

Transmission of vehicle position active

FAVORITES

8

9

A

B

C

Calls up the Notiꢃcations Center

Calls up an application using the symbol

Application and current information

Quick-access, e.g. enter home address

Index points and selected display area

4

5

6

MBUX multimedia system

233

%

If Mercedes me connect 5 is active , the

vehicle is linked with Mercedes me connect.

Vehicle data is then transmitted to the back-

end system. What data is transmitted

depends on which services are activated. Fur-

ther details can be found in the Mercedes me

connect terms and conditions and data pro-

tection information. The function is country-

dependent.

If transmission of vehicle position 6 is

active , Mercedes me connect services have

been activated for this vehicle which access

the vehicle's geoposition. In which instances

the geoposition is transmitted depends on the

particular services. Further details can be

found in the Mercedes me connect terms and

conditions and data protection information.

The function is country-dependent.

Operating the MBUX multimedia system

Using Touch Control

8 Switch oꢁ the sound: press

£ Starts the Voice Control System

ß Calls up favorites (press brieꢂy) or adds

favorites and themes (press and hold)

6

%

To operate Touch Control 2 in the most

eꢁective way, use the tip of your thumb if pos-

sible.

Navigation through the menus is carried out with

Touch Control 2 with single-ꢃnger swipes.

#

To select a menu option: swipe and press.

To move the digital map: swipe in any direc-

tion.

#

1

Touch Control

Using the touchscreen

2

#

Select menu options, symbols or characters

by pressing brieꢂy.

To navigate in menus: swipe up, down, leꢄ or

right.

To use handwriting to enter characters: write

the character with one ꢃnger on the

touchscreen.

=9Ì: swipe in the direction of

the arrow (navigate)

#

a Press (conꢃrm)

G Returns to the previous display

6 Makes or accepts a call

~ Rejects or ends a call

Increase volume: swipe upwards

Reduce volume: swipe down

3

#

4

5

MBUX multimedia system

234

#

To zoom in and out of the map: move two ꢃn-

gers together or apart.

To call up the global menu: press and hold on

the touchscreen until the OPTIONS menu

appears.

Using the touchpad

To use handwriting recognition: write a char-

acter on the touchpad.

To open or close the Notiꢃcations Center:

swipe down or up with two ꢃngers.

To zoom in and out of the map: move two ꢃn-

gers together or apart.

#

%

For more information on operation, please

refer to the Digital Operator's Manual.

Calling up applications using buttons

1

G Returns to the previous display

~ Calls up the audio control menu

Touchpad

2

1

% button calls up the telephone

z button calls up navigation

| button calls up radio or media

y button calls up vehicle functions

3

2

4

3

4

#

To select a menu option: swipe and press.

5

ß button

MBUX multimedia system

235

R

For your own safety, always observe the following

points when operating mobile communications

equipment and especially your voice control sys-

tem:

Address book

Radio

Media

Press brieꢂy: calls up favorites

Press and hold: adds a favorite or creates a

new theme

#

Vehicle functions

Alternatively, tap © on the touchscreen.

Call up the application (/ page 232).

R

Observe the legal requirements for the coun-

try in which you are driving.

Starting the Voice Control System

R

If you use the voice control system in an emer-

gency your voice can change and your tele-

phone call, e.g. an emergency call, can

thereby be unnecessarily delayed.

Functions of the Voice Control System

&

WARNING Risk of distraction due to infor-

mation systems and communications

equipment

R

Familiarize yourself with the voice control sys-

tem functions before starting the journey.

With the Voice Control System, various applica-

tions in the MBUX multimedia system are opera-

ble using voice input. The Voice Control System is

operational approximately thirty seconds aꢄer the

ignition is switched on and is available for the

driver's seat and front passenger seat.

If you operate information systems and com-

munications equipment integrated in the vehi-

cle when driving, you could be distracted from

the traꢀc situation. This could also cause you

to lose control of the vehicle.

#

Only operate this equipment when the

The following multimedia system applications can

be operated:

traꢀc situation permits.

#

If you cannot be sure of this, stop the

R

Telephone

vehicle in accordance with the traꢀc

conditions and operate the equipment

with the vehicle stationary.

R

Text message and e-mail

R

Navigation

#

Press 1.

MBUX multimedia system

236

R

or

The camera is located in the overhead control

panel.

The camera is covered, dirty, fogged up or

scratched.

Wait until the camera has cooled down before

cleaning the camera lens.

Clean the outside of the camera lens with a

dry or damp cotton cloth. Do not use micro-

ꢃber cloths. Do not remove the cover when

cleaning.

Recognition can be impaired by reꢂective

clothing, an adverse color of clothing or by

accessories, for example.

Clothing being worn (hat, shawl, scarf) may be

limiting the detection area of the camera.

Keep the camera's ꢃeld of vision clear.

The camera is not operational.

Consult an authorized Mercedes-Benz Center.

#

Say "Hello Mercedes".

If the vehicle is equipped with the MBUX Interior

Assistant, selected functions of the multimedia

system can be operated contact-free. The MBUX

Interior Assistant can diꢁerentiate between driver

and front passenger interactions and detects spe-

ciꢃc hand positions (poses).

Overview of the MBUX Interior Assistant

&

WARNING Risk of injury from the cam-

era's laser radiation

This product uses a classiꢃcation 1 laser sys-

tem. If the housing is opened or damaged,

laser radiation may damage your retina.

R

System limits, display messages and notes for

rectiꢃcation

The system may be impaired or may not function

in the following situations:

#

Do not open the housing.

#

Always have maintenance work and

repairs carried out by a qualiꢃed special-

ist workshop.

R

The camera in the overhead control panel may

heat up due to operating conditions. As a

result the camera may switch oꢁ temporarily,

particularly during longer periods of operation

and at high outside temperatures.

R

This product complies with the requirements of

the FDA 21 CFR 1040.10 and 1040.11 with

exception of the variations according to the FDA

Laser Notice No. 50 from 24. June 2007.

Do not touch or cover the camera and wait

until the camera has cooled down and is avail-

able again.

MBUX multimedia system

237

The MBUX Interior Assistant supports the following interactions:

Interaction area

Interaction

Description

In front of the media display or

above the touchpad

Proximity to the control element

The Interior Assistant recognizes the approach of the hand towards a control

element.

Depending on the active application, the display will be adjusted in the media

display. Some functions diꢁerentiate between driver and front passenger.

No speciꢃc hand position is required.

Above the center console

Deꢃned pose

A favorite is called up with a deꢃned pose.

Below the inside rearview mirror

Brief up and down movements

With brief vertical up and down movements below the inside rearview mirror

the reading light for the driver or the front passenger is switched on and oꢁ.

Above the front passenger seat

Stretching out a hand above the front By stretching out a hand above the front passenger seat the search light is

passenger seat

switched on. If you withdraw a hand from this area, the search light is

switched oꢁ again.

R

Switching the reading light and search light and

on or oꢁ

The hand movement takes place in the inter-

The seat belt on the front passenger seat must

not be inserted in the seat belt buckle.

action area below the inside rearview mirror.

For the search light:: the function is available

when it is dark.

The hand movement takes place in the inter-

action area above the front passenger seat.

Requirements:

R

For the reading light:: the function is available

when it is dark.

MBUX multimedia system

238

Switching the reading light on and oꢁ

SSwwiittcching the search light on and oꢁ

&

WARNING Risk of becoming trapped dur-

ing adjustment of the driver's seat aꢄer

calling up a driver proꢃle

Selecting a user proꢃle may trigger an adjust-

ment of the driver's seat to the position saved

under the user proꢃle. You or other vehicle

occupants could be injured in the process.

#

Make sure that when the position of driv-

er's seat is being adjusted using the mul-

timedia system, no people or body parts

are in the seat's range of movement.

#

Brieꢂy move a hand up or down beneath the

To switch on: reach across the front

If there is a risk of someone becoming trap-

ped, stop the adjustment process immedi-

ately:

inside rearview mirror.

passenger seat with a hand.

The reading light is switched on or oꢁ for the

driver or the front passenger.

The search light is switched on for the driver.

#

To switch oꢁ: take a hand back away from the

#

a) Tap the warning message on the

front passenger seat.

media display.

or

The search light is switched oꢁ again.

#

b) Press a memory position button or a

Information on proꢃles, themes, suggesttiionnss and

favorites

seat adjustment switch on the driver's

door.

For electrically adjustable seats observe the fol-

lowing notes.

The adjustment process will be stopped.

MBUX multimedia system

239

Activate Bluetooth^®and select Connect

#

The driver's seat is equipped with an access pre-

venter.

If the driver's door is open, the driver's seat will

nnoott be set aꢄer calling up the driver's proꢃle.

Proꢃles store your vehicle settings and settings

for the multimedia system. If the vehicle is used

by several drivers, the driver can select their own

proꢃle without changing the stored proꢃle settings

of other drivers.

The vehicle can learn the habits of the driver. It

then oꢁers suggestions for the most probable

navigation destinations, media sources, radio sta-

tions or contacts. The requirements for that are

the selection of a proꢃle, your consent to the

recording of data and suꢀcient collected data.

Favorites provide quick access to applications

that are used oꢄen. You can select favorites from

categories or add them directly to an application.

Phone, to connect a mobile phone with the

user proꢃle .

Select Finish.

Selecting proꢃle options

#

Select Ä for a proꢃle.

The following functions are available:

R

Editing, resetting or deleting a proꢃle

%

Information on proꢃles from Mercedes me

R

Resetting themes or favorites

Conꢃguring proꢃles, themes and suggestions

Multimedia system:

connect can be found in the Digital Opera-

R

Conꢃguring suggestions

tor's Manual.

Conꢃguring suggestionss

#

Vehicle settings are, for example, driver's seat,

steering wheel and mirror settings, climate control

and ambient lighting. For the settings of the multi-

media system, you can select, for example, radio

stations, previous destinations as well as themes,

suggestions and favorites.

For recurring driving situations, such as long

drives on the highway, you can save your prefer-

red settings in a theme in the vehicle. In a theme

you can save the display of the digital map, your

preferred radio station and preferred drive pro-

gram, for example.

4

5

©

f Profiles

Select Ä for a proꢃle.

Select Suggestion Settings.

Creating a new proꢃle

#

Select W Create Profile .

Select an avatar.

Enter the name and conꢃrm with a.

#

Switch Allow Destination Suggestions, Allow

#

Music Suggestions and Allow Contact Sug-

#

gestions on or oꢁ.

#

Select Continue r .

Select Current Settings.

Select Save.

To deactivate the learning function for one

day: activate Deact. Learning for 24 h.

For 24 hours no new actions will be trained

and no data recorded for the active proꢃle.

Suggestions will continue to be shown.

#

MBUX multimedia system

240

-

Example: if the option is switched on and a

route to a new destination has been calcula-

ted, this destination would not be taken into

account for the learning function.

Telephone

Voice ampliꢃcation to the rear

System settings

Overview of the system settings menu

R

Connectivity

-

In the system settings menu, you can make set-

tings in the following menus and control ele-

ments:

Wi-Fi, Bluetooth^®, NFC

Creating new themes

R

Time & date

Language

#

Select ©.

Select THEMES.

R

Display

#

-

Styles

Units for distance

Soꢄware updates

Data import/export

PIN protection

System Reset

#

Select W Create Theme.

-

Instrument lighting

The settings which are saved in the theme are

-

Display brightness

shown.

-

Edge lighting

#

Select Continue r.

Select Audio and Navigation (Navigation) and

store the active settings in the theme.

-

Day/night design

R

Control elements

#

-

Keyboard language and handwriting recog-

Select Continue r.

Select an entry screen.

Select Continue r.

Select an image.

Enter the names into the entry ꢃeld and con-

ꢃrm with a.

Information on important system updates

nition

Important system updates may be necessary for

the security of your multimedia system's data.

Install these updates, or else the security of your

multimedia system cannot be ensured.

-

Sensitivity of the touchpad

Sensitivity of the Touch Controls

-

R

Voice Control System

Sound

A system update consists of three steps:

R

Downloading or copying of the data required

for installation

-

#

Entertainment

Navigation and traꢀc announcements

Select Save.

-

R

Installation of the downloaded system update

MBUX multimedia system

241

R

Activation of the downloaded system update

by restarting the system

If the download of a deep system update is com-

pleted and the downloaded system update is

ready for installation, you will be informed of this

aꢄer the next ignition cycle, for example.

Setting up a Wi-Fi hotspot

Requirements:

%

If automatic soꢄware updates are activated,

the system updates will be downloaded auto-

matically.

R

To set up the Wi-Fi connection of the multime-

dia system with external hotspots: there is no

communication module installed.

%

Park the vehicle safely in a suitable location

before starting the installation.

Requirements for the installation:

The multimedia system provides a message when

a system update is available.

You have the following selection options:

R

The device to be connected supports at least

one of the types of connection described.

R

The ignition is switched oꢁ.

Multimedia system:

R

Notes and warnings have been read and

accepted.

Accept and Install

The system update will be downloaded in the

background.

Information

Information about the pending system update

is displayed.

4

5

©

Settings

System

5

Wi-Fi & Bluetooth

R

The electric parking brake is applied.

Activating/deactivating Wi-Fi

R

If all requirements have been fulꢃlled, the down-

loaded system update is installed. The multimedia

system cannot be operated while the downloaded

system update is being installed and vehicle func-

tions are restricted.

If errors should occur during the installation, the

multimedia system automatically attempts to

restore the previous version. If restoration of the

previous version is not possible, a symbol appears

on the media display. Consult a qualiꢃed special-

ist workshop to resolve the problem.

#

Select Wi-Fi.

Connecting the multimedia system with an exter-

nal hotspot using Wi-Fi

The type of connection established must be selec-

ted on the multimedia system and on the device

to be connected.

R

Later

The system update can be downloaded man-

ually at a later time.

Deep system updates

%

The connection procedure may diꢁer depend-

Deep system updates access vehicle or system

settings and can therefore only be carried out

when the vehicle is stationary and the ignition is

switched oꢁ.

ing on the device. Follow the instructions that

are shown in the display. Further information

can be found in the manufacturer's operating

instructions.

MBUX multimedia system

242

#

Select Internet Settings.

Select Connect via Wi-Fi.

Select Add Hotspot.

Connecting using a WPS PIN

Select the options r of the desired Wi-Fi

network.

#

Select the options r of the desired Wi-Fi

network.

Activate Permanent Internet Connection.

#

Select Connect via WPS PIN Input.

The multimedia system generates an eight-

digit PIN.

Enter this PIN on the device to be connected.

Conꢃrm the entry.

Connecting with a known Wi-Fi

#

CCoonnnneeccting using a QR code

#

Select Connect via Wi-Fi.

Select a Wi-Fi network.

The connection is established again.

Select the options r of the desired Wi-Fi

network.

Select Connect using a QR code.

#

Conꢃguring the multimedia system as a Wi-Fi hot-

spot for external devices

Scan the displayed QR code with the device to

Connecting using a button

be connected.

#

Select the options r of the desired Wi-Fi

The type of connection established depends on

the device to be connected. The function must be

supported by the multimedia system and by the

device to be connected. The type of connection

established must be selected on the multimedia

system and on the device to be connected.

The Wi-Fi connection is established.

network.

Connecting using a securittyy key

#

Select Connect via WPS PBC.

Select the options r of the desired Wi-Fi

network.

Select Connect Using Security Key.

#

Select "Connect via WPS PBC" in the options

on the device to be connected (see the manu-

#

facturer's operating instructions).

#

Select Vehicle Hotspot.

Select Connect Device to Vehicle Hotspot.

#

Have the security key displayed on the device

#

Press the WPS button on the device to be con-

nected.

Select Continue in the multimedia system.

#

to be connected (see the manufacturer's oper-

ating instructions).

#

Connecting using WPS PIN generation

#

Enter this security key on the multimedia sys-

tem.

Conꢃrm the entry with ¡.

Select Connect via WPS PIN Generation.

Enter the PIN shown in the media display on

the device to be connected and conꢃrm.

Activating automatic connection

#

Select Connect via Wi-Fi.

MBUX multimedia system

243

Connecting using WPS PIN entry

Connecting using NFC

System language

#

Select Connect via WPS PIN Input.

Enter the PIN that is shown on the external

device's display on the multimedia system.

Select Connect via NFC.

Activate NFC on the mobile device (see the

manufacturer's operating instructions).

Hold the device to be connected at the vehi-

cle's NFC interface.

Select Finished.

The mobile device is now connected to the

multimedia system hotspot via NFC.

Notes on the system language

This function allows you to determine the lan-

#

guage for the menu displays and the navigation

announcements. The selected language aꢁects

the characters available for entry. The navigation

announcements are not available in all languages.

If a language is not available, the navigation

announcements will be in English.

#

CCoonnnneeccttiinngg uussiinng a button

#

Select Connect via WPS PBC.

#

Press the push button on the device to be

connected (see the manufacturer's operating

instructions).

Setting the system language

Multimedia system:

Generating a new security key

#

Select Continue.

#

Select Vehicle Hotspot.

4

5

©

Settings

System

Connecting using a security key

#

5

Select Generate Security Key.

A connection will be established with the

newly created security key.

® Language

#

Select Connect Device to Vehicle Hotspot.

#

Set the language.

A security key is displayed.

%

If you are using Arabic map data, the text

information can also be shown in Arabic on

the navigation map. To do so, select ꢀꢁꢂꢃꢄꢅꢆ as

the language from the language list. Naviga-

tion announcements are then also made in

Arabic.

#

Select the vehicle from the device to be con-

#

To save a security key: select Save.

nected. The vehicle is displayed with the

When a new security key is saved, all existing

Wi-Fi connections are then disconnected. If

the Wi-Fi connections are being re-estab-

lished, the new security key must be entered.

DIRECT-MBUX XXXXX network name.

#

Enter the security key which is shown in the

media display on the device to be connected.

Conꢃrm the entry.

#

MBUX multimedia system

244

%

Resetting the multimedia system (reset function)

Vehicles with rear telephony: The handset

must be in the cradle while the system is

reset.

#

Avoid extended observation of the cam-

era image.

&

WARNING Risk of accidents due to failure

of multimedia display functions

A prompt appears again asking whether you really

wish to reset.

#

&

WARNING Risk of accident and injury due

to imprecise positioning of additional

information

While the multimedia system is being reset, its

functions such as the rear view camera are

not available.

Select Yes.

The multimedia system is reset to the factory

settings. If you have set a PIN for your system,

this will also be reset.

The additional information from the augmen-

ted reality display may be inaccurate and is

not a substitute for observing and assessing

the actual driving situation.

#

Only reset the multimedia system when

the vehicle is stationary.

Multimedia system:

#

Always keep an eye on the actual traꢀc

situation when carrying out all driving

maneuvers.

Navigation

Notes on navigation

4

5

©

Settings

System

Reset

Personal data is deleted, for example:

Route guidance with augmented reality

R

Station presets

R

Connected mobile phones

Vehicles with rear telephony: handset connec-

tion

&

Switching navigation on

Multimedia system:

WARNING Risk of accident and injury as a

result of distraction, incorrect depiction or

wrong interpretation of the display

R

4

5

©

Navigation (Navigation)

R

Individual user proꢃles

The camera image of the augmented reality

display is not suitable as a guide for driving.

#

Alternatively: press the z button.

The map shows the vehicle's current position.

The navigation menu is shown.

%

The guest proꢃle is reset when the settings

are restored to the factory settings.

#

Always keep an eye on the actual traꢀc

situation.

The navigation menu is hidden if route guid-

ance is active.

MBUX multimedia system

245

#

To show: tap on the touchscreen.

The menu is hidden automatically.

Navigattiioon oveerrview

3

4

Example: digital map with navigation menu

Enters a POI or address and additional desti-

nation entry options

Repeats a navigation announcement and

switch navigation announcements on or oꢁ

ON THE WAY menu with Route Overview,

Alternative Routes and Report Traffic Inci-

dent (Car-to-X)

TRAFFIC menu with Traffic Announcements,

Area Alerts and Live Traffic Subscription Info

Displays Route List

1

2

Cancels active route guidance

POSITION menu with Save Position and Com-

pass

MBUX multimedia system

246

Entering a destinaattiioonn

Multimedia system:

5

Quick access for Traffic, Parking and High-

way Information as well as options for View,

Announcements and Route via Advanced

4

5

©

Navigation

ª Where to?

1

5

6

7

8

9

A

Federal state or province in which the vehicle

is located

Enters a POI or address

List with additional destination entry options

Deletes an entry

a Conꢃrms an entry

Switches to handwriting recognition

Enters a space

Switches to voice input

Sets the written language

Switches to digits, special characters and

symbols

Switches to upper-case or lower-case letters

Enter the destination in 2. The entries can

be made in any order.

2

3

4

B

#

MBUX multimedia system

247

The following entries can be made, for example:

Ussiinngg onnllinnee seeaarrch

Calculating a route and using settings for route

guidance

R

%

City, street, house number

Requirements: the media display shows an

Internet connection with a double-arrow sym-

R

Street, city

Requirements:

bol in the status line.

R

The destination has been entered.

R

ZIP code

Destination entry uses online map services. If the

on-board search ꢃnds no suitable destinations or

if you change countries, the online search is avail-

able.

For the destination you can enter an address, a

POI or a three-word address.

R

The destination address is shown.

R

POI name or POI category, e.g. Parking

R

Contact name

Multimedia system:

4

5

©

Navigation

#

Select a search result in list 3.

#

Calculate the route (/ page 247).

%

You can ꢃnd further information about desti-

nation entry, e.g. 3 word addresses, in the

Digital Operator's Manual.

#

Enter the destination in input line 2.

The search results are displayed.

#

Select the destination in the list.

Changing country

The detailed view for the route is displayed.

or

#

Select the indicator for federal state or prov-

ince 1.

#

Select country indicator 1.

#

Select the federal state or the province in 1.

#

Select the provider for the online service from

#

Enter the country indicator.

Select the country on list 3.

the countries list.

1

¥ No route yet.

#

Enter the destination in input line 2.

¦ A route has been mapped.

#

Select the federal state or the province from

list 3.

Select the destination in the list.

MBUX multimedia system

248

#

Select ¥.

Select route options with Avoid Options.

Activate Street Names and House Numbers.

During route guidance, street names and

house numbers are shown in the camera

image.

The route to the destination is calculated.

Route guidance begins.

Activate Suggest Alternative Route.

Alternative routes are calculated for every

route.

Activate Activate Commuter Route.

If the requirements are met, the multimedia

system automatically detects that the vehicle

is on a commuter route. Route guidance

begins without voice output.

or

#

Select ¦.

Using map functions

Multimedia system:

#

Select Set as Waypoint.

The destination address is set as the next

intermediate destination.

4

5

©

Navigation

or

#

Setting the map scale

#

Activating route guidance with augmented reality

#

Select Start New Route Guidance.

To zoom in: tap twice quickly with one ꢃnger

on the media display.

To zoom out:: tap with two ꢃngers on the

media display.

The destination address is set as the new des-

tination. The previous destination and the

intermediate destinations are deleted. Route

guidance to the new destination begins.

During route guidance, tap on the camera

symbol on the media display.

#

The camera image will be shown instead of

the navigation map before a turning maneuver

and will show additional information.

Selecting route settings

#

Moving the map

#

To return to the navigation map: tap on the

camera symbol again.

Select Z.

Select Advanced.

Select Route.

Select the route type.

Take traꢀc information into consideration with

Dynamic Route Guidance r.

Move one ꢃnger in any direction on the

touchscreen.

To reset the map to the current vehicle posi-

tion: press \ brieꢂy.

#

Displaying additional information in the camera

image

#

Select Z.

Select Advanced.

Select Augmented Reality.

#

MBUX multimedia system

249

#

R

Selecting map orientation

The service has been activated at an author-

ized Mercedes-Benz Center.

The following additional conditions apply to

the Parking service:

Traffic Incidents, Free Flowing Traffic and

Delay: switch on.

#

Tap repeatedly on the Ä compass symbol

If traꢀc information has been received, then

traꢀc incidents such as roadworks, road

blocks, local area reports (e.g. fog) and warn-

ing messages are displayed.

on the map.

The view changes in the sequence 3D, 2D

Heading Up to 2D North Up.

-

The navigation services option is available,

subscribed to and activated in the

Mercedes me Portal.

Switching highway information on/oꢁ

The traꢀc delay is displayed for the current

route. Traꢀc delays lasting one minute or lon-

ger are taken into consideration.

#

Select Z.

-

The parking service is within the scope of

the navigation service.

#

Switch Highway Information on or oꢁ.

Displaying hazard warnings with Car-to-X-Commu-

nication

Multimedia system:

4

Using services

Requirements:

5

©

Navigation

If hazard warnings are available these can be

shown as symbols on the map. The display

depends on the settings for the Traffic and Traf-

fic Incidents options.

Displaying the traꢀc situation with Live Traꢀc

Information

R

There is an Internet connection.

R

Mercedes me connect is available.

#

Select Z.

Activate Traffic.

Select Advanced.

Select View.

#

Set the options.

R

You have set up a user account in the

Mercedes me Portal.

#

If Traffic is switched oꢁ and Traffic Incidents

is switched on, the symbols are shown on the

prospective route.

#

R

The vehicle is connected to a user account

#

and you have accepted the conditions of use

for the service.

#

Displaying weather informaattiioonn anndd other map

contents

Select Map Elements.

Further information can be found at: https://

www.mercedes.me

#

Select Z.

Select Advanced.

R

The service is available.

#

MBUX multimedia system

250

#

R

Select View.

Select Map Elements.

Scroll up and show the ONLINE MAP CON-

TENT category.

Switch on a service, e.g. Weather.

Current weather information is displayed on

the navigation map, e.g. temperature or cloud

cover.

Information on the parking garage/parking

lot, for example:

#

Observe the changed vehicle height with

add-on roof equipment.

#

-

Opening times

-

Parking charges

*

NOTE Before selecting the parking option

-

#

Current occupancy

The data is based on information provided by

the respective service provider.

-

Maximum parking time

-

Mercedes Benz accepts no liability for the

accuracy of the information provided relating

to the parking garage/parking lot.

Maximum access height

The maximum access height shown by

the parking service does not replace

the need for observation of the actual

circumstances.

PParking service

#

Always observe the local Information and

conditions.

*

NOTE Damage to the vehicle due to not

observing the maximum permitted head-

room clearance

R

Available payment options (Mercedes pay,

coins, bank notes, cards)

Details on parking tariꢁs

Number of available parking spaces

Payment method (e.g. at the parking

meter)

Services/facilities at the parking option

Telephone number

%

This service is not available in all countries.

Select Z and activate Parking.

Tap on j in the map.

Select a parking option.

The map shows the parking options in the

vicinity.

#

If the vehicle height is greater than the maxi-

mum permitted headroom clearance, the roof

and other parts of the vehicle may be dam-

aged.

R

#

Observe the signposted headroom clear-

ance.

If the vehicle height is greater than the

permitted headroom clearance, do not

enter.

R

The following information is displayed (if avail-

able):

#

Calculate the route (/ page 247).

R

Destination address, distance from current

vehicle position and arrival time

MBUX multimedia system

251

Notes on the dashcam

Multimedia system:

4

5

4

5

©

Dashcam

Mercedes me & Apps

*

NOTE Before using the dashcam

5

You are legally responsible for operation and

use of the dashcam functions. The legal

requirements relating to operation and use of

the dashcam can vary depending on the coun-

try in which the dashcam is operated. There-

fore, observe the legal requirements, in partic-

ular the data protection regulations, in your

country.

#

Select the USB device.

If several USB devices are connected with the

multimedia system, select a USB device

(/ page 251).

%

When USB devices contain multiple partitions,

recorded video ꢃles are not always displayed

in the recording list.

Mercedes-Benz recommends that you use

USB devices with one partition.

Select the Individual Recording or Loop

Recording recording mode.

If Individual Recording is selected and the

memory is full the recording stops.

If Loop Recording has been selected, several

short video ꢃles are recorded. When the mem-

ory limit is reached, the oldest video ꢃle is

deleted and recording is continued automati-

cally.

Starting or stopping video recording with the

dashcam

For this reason, before using the dashcam

inform yourself about the regulation details for

the respective country.

Requirements:

R

This function is not permitted in all countries.

A USB device is connected with the multime-

dia system .

The vehicle is switched on.

#

Observe the country-speciꢃc regula-

tions.

#

To start:: select Start Recording.

R

The length of the recording is shown. The

Please do not remove the storage medium.

message appears. The video ꢃle is stored on

the USB device.

Selecting a USB device for a video recording with

the dashcam

To end: select End Recording.

Requirements:

R

At least one USB device is connected with the

multimedia system .

MBUX multimedia system

252

A report may appear in the following cases:

Telephone

Telephony

&

WARNING Risk of an accident from oper-

ating mobile communication equipment

while the vehicle is in motion

R

For the Individual Recording recording mode:

the memory is full or there are only a few

minutes recording time available. The video

recording stops or will be stopped imminently.

Notes on telephony

Mobile communications devices distract the

driver from the traꢀc situation. This could also

cause the driver to lose control of the vehicle.

&

WARNING Risk of distraction from operat-

ing integrated communication equipment

while the vehicle is in motion

Change the USB device or delete a video ꢃle.

R

If a video recording has started and a national

#

As the driver, only operate mobile com-

border is detected, the National Border

Crossed. Please observe the country-spe-

cific regulations on video recording. message

appears.

munications devices when the vehicle is

If you operate communication equipment inte-

grated in the vehicle when driving, you could

be distracted from the traꢀc situation. This

could also cause you to lose control of the

vehicle.

stationary.

#

As a vehicle occupant, only use mobile

communications devices in the areas

intended for this purpose, e.g. in the rear

passenger compartment.

This function is not available in all countries.

R

The camera is not functional, the Camera

Unavailable message appears.

#

Only operate this equipment when the

traꢀc situation permits.

You must observe the legal requirements for the

country in which you are currently driving when

operating mobile communication equipment in

the vehicle.

Have the camera checked in an authorized

Mercedes-Benz Center.

#

If you cannot be sure of this, stop the

vehicle whilst paying attention to road

and traꢀc conditions and operate the

equipment with the vehicle stationary.

&

WARNING Risk of injury due to objects

being stowed incorrectly

If objects in the vehicle interior are stowed

incorrectly, they can slide or be thrown around

MBUX multimedia system

253

The menu view and the available functions in the

telephone menu are in part dependent on the

Bluetooth^®proꢃle of the connected mobile

phone. Full functionality is only available if the

mobile phone supports both of the following Blue-

tooth^®proꢃles:

The following cases can lead to the call being dis-

connected while the vehicle is in motion:

and hit vehicle occupants. In addition, cup

holders, open stowage spaces and mobile

phone receptacles cannot always retain all

objects within.

There is a risk of injury, particularly in the

event of sudden braking or a sudden change

in direction.

R

You switch into a transmission/reception sta-

tion, in which no communication channel is

free.

R

The SIM card used is not compatible with the

network available

R

PBAP (Phone Book Access Proꢃle)

-

#

The contacts on the mobile phone are

R

Always stow objects so that they cannot

A mobile phone with "Twincard" is logged into

the network with the second SIM card at the

same time

shown automatically on the multimedia

be thrown around in such situations.

system.

#

Always make sure that objects do not

R

MAP (Message Access Proꢃle)

protrude from stowage spaces, parcel

The multimedia system supports calls in HD

Voice^®for improved speech quality. A require-

ment for this is that the mobile phone and the

mobile phone network provider of the person you

nets or stowage nets.

-

The mobile phone message functions can

be used on the multimedia system.

#

Close the lockable stowage spaces

before starting a journey.

Always stow and secure heavy, hard,

pointed, sharp-edged, fragile or bulky

objects in the trunk/cargo compart-

ment.

Irrespective of this, Bluetooth^®audio functionality

can by used with any mobile radio unit.

For information on the range of functions of the

mobile radio unit to be connected, see the manu-

facturer's operating instructions.

are calling support HD Voice^®

.

Depending on the quality of the connection, the

voice quality may ꢂuctuate.

Further information can be obtained from an

authorized Mercedes-Benz Center or at: https://

www.mercedes-benz.com/connect

Network connection:

Observe the additional information on stowing

mobile communications devices correctly:

R

Loading the vehicle (/ page 104)

Bluetoooth^®connection:

MBUX multimedia system

254

Telephone menu overview

Bluetooth^®device name of the currently con-

TTelephony operattiinng mooddeess oveerrview

Depending on your equipment, the following tel-

ephony operating modes are available:

1

6

7

8

9

Device manager

Messages

Numerical pad

Contact search

nected mobile phone/of the mobile phone

Bluetooth^®device name of the currently con-

2

nected mobile phone/of the mobile phone

R

A mobile phone is connected to the multime-

dia system via Bluetooth^®.

(two phone mode)

3

4

Battery status of the connected mobile phone

Signal strength of the mobile phone network

Options

5

MBUX multimedia system

255

R

Two mobile phones are connected with the

multimedia system via Bluetooth^®(two phone

mode).

Multimedia system:

Managing contacts, e.g.:

4

5

©

Phone

-

Downloading mobile phone contacts

Managing the format of a contact's name

Saving a contact as a favorite

Searching for a mobile phone

-

You can use all the functions of the multi-

#

Select í.

media system with the mobile phone in the

Receiving and sending messages, e.g.:

foreground.

#

Select Connect New Device.

-

Using the read-aloud function

-

You can receive incoming calls and mes-

Connecting a mobile phone

Authorization follows using secure simple pairing.

sages with the mobile phone in the back-

-

Dictating a new message

ground.

#

Select a mobile phone.

You can interchange the mobile phone in

the foreground and background.

A code is displayed in the multimedia system

and on the mobile phone.

If both codes match, conꢃrm the code on the

mobile phone.

CCoonnnneeccttiinngg aa mmoobbiillee pphhoonnee

Requirements:

#

Bluetooth^®is activated on the mobile phone

R

Functions in the telephony menu

In the telephony menu you have the following

functions, for example:

(see the manufacturer's operating instruc-

tions).

Bluetooth^®is activated on the multimedia sys-

R

Making calls, e.g.:

tem.

-

R Accept a call

-

k End Call

-

i Create Confer. Call

-

Accepting or rejecting a waiting call

MBUX multimedia system

256

#

Press me button 1.

You can ꢃnd information on the following topics:

Mercedes me app

Mercedes me calls

R

Activation of Mercedes me connect

Making an emergency call

#

R

Operating the vehicle

To open the cover of SOS button 2 , press it

brieꢂy.

Press and hold SOS button 3 for at least one

second.

Making a call via thee overhead control panel

R

Nearest authorized Mercedes-Benz Center

R

#

Other products and services from Mercedes-

Benz

Data is transferred during the connection to the

If a Mercedes me call is active, an emergency call

can still be triggered. This has priority over all

other active calls.

Mercedes-Benz customer center (/ page 258).

Calling the Mercedes-Benz customer center using

the multimedia system

Information about the Mercedes me call using the

me button

A call to the Mercedes-Benz customer center has

been initiated via the me button in the overhead

control panel or the multimedia system

(/ page 256).

Requirements:

R

Access to a mobile phone network is available.

R

The contract partner's mobile network cover-

age is available in the respective region.

R

The vehicle must be switched on so that vehi-

cle data can be transferred automatically.

Using the voice dialog system you access the

desired service:

R

Accident and Breakdown Management

1

2

me button for service or information calls

SOS button cover

SOS button (emergency call system)

R

Mercedes-Benz customer center for general

information about the vehicle

3

Making a Mercedes me call

MBUX multimedia system

257

Multimedia system:

In the event an accident or breakdown is detec-

ted, the emergency guide shows safety notes in

the multimedia system display.

Aꢄer quitting the emergency guide display on the

multimedia system, a prompt appears asking

whether you would like to get support from the

Mercedes-Benz Customer Center.

have already received support, this prompt

can be ignored or declined.

4

5

©

Phone

g

%

If you answer the prompt for support from the

Mercedes-Benz Customer Center with Later,

the message will be hidden and appear again

later.

The prompt triggered by the Mercedes me

connect service "Telediagnostics", can either

be conꢃrmed or declined. Aꢄer being

declined, this will not be shown again.

#

Call Mercedes me connect.

Aꢄer conꢃrmation, the multimedia system

sends the required vehicle data. The data

transfer is shown in the media display.

Then, you can select a service and be connected

to a specialist at the Mercedes-Benz customer

center.

#

Select Call.

R

The vehicle data is sent automatically

(/ page 259).

Calling the Mercedes-Benz Customer Center aꢄer

aauuttomatic accident or breakdown detection

R

Arranging a service appointment via a Mercedes

me call

The Mercedes-Benz Customer Center

takes your call and organizes the break-

down and accident assistance.

If you have activated the maintenance manage-

ment service, relevant vehicle data is transferred

automatically to the Mercedes-Benz customer

center. You will then receive individual recommen-

dations regarding the maintenance of your vehi-

cle.

RRequirements:

R

The vehicle has detected an accident or break-

down situation.

You may be charged for these services.

%

Depending on the severity of the accident, an

R

The vehicle is stationary.

automatic emergency call can be initiated.

This has priority over all other active calls.

R

The hazard warning lights are switched on.

%

In addition, if the Mercedes me connect

Regardless of whether you have consented to the

maintenance management service, the multime-

dia system reminds you aꢄer a certain amount of

time that a service is due. A prompt appears ask-

ing if you would like to make an appointment.

%

This function is not available in all countries.

service "Telediagnostics" is active, a similar

prompt can appear aꢄer a delay in the event

of a breakdown. If you are already in contact

with the Mercedes-Benz Customer Center or

The vehicle can detect accident or breakdown sit-

uations under certain circumstances.

MBUX multimedia system

258

#

To arrange a service appointment:: select Call.

Aꢄer your agreement, the vehicle data is

transferred and the Mercedes-Benz customer

center takes your preferred appointment date.

The information is then sent to your desired

service outlet.

This will contact you to conꢃrm the appoint-

ment and if necessary consult about the

details.

Multi-stage transfer depends on the following fac-

tors:

If a call is made for a service appointment via the

service reminder, the following data is also trans-

mitted:

R

Reason for the initiation of the call

R

Current mileage and maintenance data

R

The available mobile phone transmission tech-

nology.

If a call is made aꢄer automatic accident or break-

down detection using the multimedia system, the

following data is also transmitted:

R

The activated Mercedes me connect services.

R

The service selected in the voice control sys-

tem.

R

Current mileage and maintenance data

R

Current vehicle location

%

If you select Later aꢄer the service message

appears, the message is hidden and reap-

pears at a later time.

Data transfer if Mercedes me connect services

are not activated

If no Mercedes me connect services are activa-

ted, the following data is transferred:

If Accident and Breakdown Management is called

via the voice control system, the following data

can also be called up from the vehicle by the

Mercedes-Benz customer center:

Transferred data during a Mercedes me call

When you make a service call via Mercedes me,

data is transmitted. This enables targeted advice

and a smooth service.

The following requirements must be fulꢃlled for

the transfer of the data:

R

Vehicle identiꢃcation number

R

Current vehicle location

R

Time of the call

R

Reason for the initiation of the call

Data transfer if Mercedes me connect services

are activated

R

Country indicator of the vehicle

An overview of the data transmitted can be found

in the respective terms of use for Mercedes me

connect services. These can be obtained in the

Mercedes me portal: https://

R

Set language for the multimedia system

R

The vehicle is switched on.

The required data transfer technology is sup-

ported by the mobile phone network provider.

The quality of the mobile connection is suꢀ-

cient.

R

Telephone number of the communication plat-

form installed in the vehicle

R

me.secure.mercedes-benz.com

R

MBUX multimedia system

259

Data processing

You can use the following services via the multi-

media system and the overhead control panel, for

example:

Mercedes-Benz emergency call system

The data transmitted within the scope of the call

is deleted from the processing system aꢄer the

call is ꢃnished, in so far as this data is not being

used for other activated Mercedes me connect

services.

(/ page 263).

Observe the conditions of use for Mercedes me

connect and other services. These can be

obtained in the Mercedes me Portal: https://

me.secure.mercedes-benz.com

R

Accident and Breakdown Management (me

button or situation-dependent display in the

multimedia system)

The incident-speciꢃc data is processed and stored

in the Mercedes-Benz customer center and, if

required to process the incident, forwarded to the

service partner authorized by the Mercedes-Benz

customer center. Please take note of the data pro-

tection information on the Mercedes me Internet

page https://www.mercedes.me or in the recor-

ded message immediately aꢄer calling the

R

Mercedes-Benz emergency call system (auto-

Further information about Mercedes me connect

services can be obtained in the Mercedes me Por-

tal: https://me.secure.mercedes-benz.com

matic emergency call and SOS button)

The Mercedes me connect Accident and Break-

down Management and the Mercedes-Benz emer-

gency call center are available to you around the

clock.

The me button and the SOS button can be found

on the vehicle's overhead control panel

(/ page 256).

You can also call the Mercedes-Benz customer

center using the multimedia system

(/ page 256).

Please note that Mercedes me connect is a

Mercedes-Benz service. In emergencies, ꢃrst call

the national emergency services using the stand-

ard national emergency service telephone num-

bers. In emergencies, you can also use the

Information on Mercedes me connect Accident

and Breakdown Management

The Accident and Breakdown Management can

include the following functions:

Mercedes-Benz customer center.

R

Supplement to the Mercedes-Benz emergency

call system (/ page 263)

%

The recorded message is not available in

every country.

If necessary, the contact person at the

Mercedes-Benz emergency call center for-

wards the call to Mercedes me connect Acci-

dent and Breakdown Management. Forward-

ing the call is however not possible in all coun-

tries.

Mercedes me connect

Information on Mercedes me connect

Mercedes me connect consists of multiple serv-

ices.

R

Breakdown assistance by a technician on

location and/or the towing away of the vehicle

MBUX multimedia system

260

to the nearest authorized Mercedes-Benz Cen-

ter

You may be charged for these services.

Addition to the emergency guide aꢄer auto-

matic accident or breakdown detection

(/ page 257)

In the event of a breakdown or accident, fur-

ther vehicle data is sent which enables optimal

support by the Mercedes-Benz customer cen-

ter and the authorized service partner or

breakdown assistance.

prompt in the multimedia system only appears me connect terms of use and the data protection

when the vehicle is stationary.

information for Mercedes me connect. You can

ꢃnd these in your Mercedes me user account.

%

These services are subject to technical

R

restrictions such as the mobile phone cover-

age, mobile network quality and the ability of

the processing systems to interpret the trans-

ferred data. In some circumstances, this can

result in delays or the failure of the informa-

tion to appear in the multimedia system.

Overview of the Mercedes me & Apps menu

When you log in with a user account to the

Mercedes me Portal, then services and oꢁers

from Mercedes-Benz will be available to you.

For more information consult an authorized

Mercedes-Benz Center or visit the Mercedes me

portal: https://me.secure.mercedes-benz.com

More information about Mercedes me connect

services can be obtained in the Mercedes me Por-

tal: https://me.secure.mercedes-benz.com

R

Addition to the Mercedes me connect service

Telediagnostics

%

Make sure you always keep the Mercedes me

apps updated.

Data transferred during Mercedes me connect

call services

The data transferred during a Mercedes me con-

nect call depends on:

With the Telediagnostics function, speciꢃc

wear and failure reports are recorded by the

service provider, in so far as these can be

clearly interpreted and are available through

the monitoring of components that are subject

to diagnostics.

If your vehicle detects a breakdown or threat

of a breakdown, you may be prompted via the

multimedia system to contact the Mercedes-

Benz customer center for further help. This

You can call up the menu using Mercedes me &

Apps in the multimedia system.

In the Mercedes me & Apps menu, the following

options can be available:

R

The reason for initiation of the call

The service that is selected in the voice con-

trol system

R

Connecting the vehicle with the Mercedes me

user account

R

The activated Mercedes me connect services

Deleting a connection between a Mercedes

me user account and the vehicle

Calling up the Mercedes me services

You can ꢃnd out which data is transferred when

using the services in the currently valid Mercedes

MBUX multimedia system

261

R

Calling up apps such as, In-Car Oꢀce or the

web browser depending on availability

Web browser overview

The web browser is started using the Mercedes

me & Apps menu.

%

Websites cannot be shown while the vehicle is Overview of smartphone integration

in motion.

1

2

3

4

5

6

URL entry

Bookmarks

Web page, back

Web page, forwards

To refresh/stop

Options

With Smartphone Integration, you can use certain

functions on your mobile phone via the multime-

dia system display.

Only one mobile phone at a time can be connec-

ted via Smartphone Integration to the multimedia

MBUX multimedia system

262

%

system. Also for use with two phone mode with

smartphone integration, only one additional

mobile phone can be connected using Bluetooth^®

with the multimedia system.

The full range of functions for Smartphone Inte-

gration is only possible with an Internet connec-

tion. The appropriate application must be down-

loaded on the mobile phone to use Smartphone

Integration. The mobile phone must be switched

on and connected to a USB port with the ç

symbol on the multimedia system using a suitable

cable.

Mercedes-Benz recommends disconnecting

the connecting cable only when the vehicle is

stationary.

The following driving status data is transmitted:

R

Transmission position engaged

R

Distinction between parked, standstill, rolling

and driving

Overview of transferred vehicle data

When using Smartphone Integration, certain vehi-

cle data is transferred to the mobile phone. This

enables you to get the best out of selected mobile

phone services. Vehicle data is not directly acces-

sible.

R

Day/night mode of the instrument cluster

R

Drive type

The transfer of this data is used to alter how con-

tent is displayed to correspond to the driving sit-

uation.

The following system information is transmitted:

R

The following position data is transmitted:

Soꢄware release of the multimedia system

System ID (anonymized)

R

Coordinates

R

Apps for Smartphone Integration

R

Speed

Apple CarPlay^®

R

The transfer of this data is used to optimize com-

munication between the vehicle and the mobile

phone.

To do this, and to assign several vehicles to the

mobile phone, a vehicle identiꢃer is randomly gen-

erated.

This has no connection to the vehicle identiꢃca-

tion number (VIN) and is deleted when the multi-

media system is reset (/ page 244).

R

Compass direction

R

Android Auto

R

Acceleration direction

%

For safety reasons, the ꢃrst activation of

This data is used by the mobile phone to improve

the accuracy of the navigation (e.g. for continua-

tion in a tunnel).

Smartphone Integration on the multimedia

system must be carried out when the vehicle

is stationary and the parking brake is applied.

You can start Apple CarPlay^®or Android Auto

from the device manager.

MBUX multimedia system

263

Deactivation of this module prevents the activa-

tion of any and all Merceeddeess mee coonnnnectt seerrv-

ices. Aꢄer the deactivation of eCall, automatic

emergency call and manual emergency call will

not be available.

The vehicle must be switched on before an auto-

matic emergency call can be made.

eCall does not replace dialing 911 in the event of

an accident.

An emergency call can be made automatically or

manually.

Only make emergency calls if you or others are in

need of rescue. Do not make an emergency call in

the event of a breakdown or a similar situation.

Merceeddeess--BBeennzz emmeerrgency call system

Information on the Mercedes-Benz emergency

call system

Your vehicle is equipped with the Mercedes-Benz

emergency call system ("eCall"). This feature can

help save lives in the event of an accident. eCall

in no way replaces assistance provided from dial-

ing 911.

Mercedes-Benz eCall only functions in areas

where mobile phone coverage is available from

the wireless service providers. Insuꢀcient net-

work coverage from the wireless service providers

may result in an emergency call not being trans-

mitted.

eCall is a standard feature in your Mercedes-Benz

vehicle. In order to function as intended, the sys-

tem relies on the transmission of data detailed in

the "Mercedes-Benz emergency call system data

transmission" section that follows (/ page 265).

To disable eCall, a customer must visit an author-

ized Mercedes-Benz Service department to deac-

tivate the vehicle's communication module.

%

eCall is activated at the factory.

Messages on the display

%

eCall can be deactivated by an authorized

SOS NOT READY: the vehicle is not on or eCall not

Mercedes-Benz dealer. Please note that in the

event ownership of the vehicle is transferred

to another owner in its deactivated state,

eCall will remain deactivated unless the new

owner visits an authorized Mercedes-Benz

dealership to reactivate the system.

available.

During an active emergency call, <schar> appears

in the display.

You can ꢃnd more information on the regional

availability of eCall at: https://www.mercedes-

benz-mobile.com/extra/ecall/

%

If there is a malfunction in the Mercedes-Benz

Overview of the Mercedes-Benz emergency call

system

emergency call system (e.g. a malfunction

with the speaker, microphone, airbag, SOS

button), a corresponding message appears on

the display in the instrument cluster.

eCall can help to reduce the time between an

accident and the arrival of emergency services at

the site of the accident. It helps locate an acci-

dent site in places that are diꢀcult to access.

However, even if a vehicle is equipped with eCall,

this does not mean the system is ON. As such,

MBUX multimedia system

264

Triggering an automatic Mercedes‑Benz emer-

gency call

The SOS button in the overhead control panel

ꢂashes until the emergency call is ꢃnished.

Triggering a manual Mercedes-Benz emergency

call

It is not possible to immediately end an automatic

#

To use the SOS button in thee overhead con-

Requirements:

emergency call.

trol panel: press and hold the SOS button for

R

The vehicle is switched on.

at least one second (/ page 256).

To use voice control: use the Voice Control

System voice commands .

If no connection can be made to the emergency

services either, a corresponding message appears

in the media display.

R

The starter battery is suꢀciently charged.

#

The Mercedes‑Benz emergency call system trig-

gers an emergency call automatically in the fol-

lowing cases:

#

Dial the local emergency number on your

mobile phone.

The emergency call has been made:

R

A voice connection is made to the Mercedes-

Benz emergency call center.

A message with accident data is transmitted

to the Mercedes-Benz emergency call center.

The Mercedes-Benz emergency call center

can transmit the vehicle position data to one

of the emergency call centers.

R

Aꢄer activation of the restraint systems such

If an emergency call has been initiated:

as airbags or Emergency Tensioning Devices

R

Remain in the vehicle if the road and traꢀc

R

aꢄer an accident

conditions permit you to do so until a voice

connection is established with the emergency

call center operator.

R

Aꢄer an emergency stop automatically initi-

ated by Active Emergency Stop Assist

R

The emergency call has been made:

Based on the call, the operator decides

whether it is necessary to call rescue teams

R

A voice connection is made to the Mercedes-

Benz emergency call center.

R

Remain in the vehicle if the road and traꢀc

and/or the police to the accident site.

conditions permit you to do so until a voice

connection is established with the emergency

call center operator.

R

If no vehicle occupant answers, an ambulance

is sent to the vehicle immediately.

R

A message with accident data is transmitted

to the Mercedes-Benz emergency call center.

R

Based on the call, the operator decides

whether it is necessary to call rescue teams

and/or the police to the accident site.

The Mercedes-Benz emergency call center

can transmit the vehicle position data to one

of the emergency call centers.

MBUX multimedia system

265

R

If no connection can be made to the emergency

services either, a corresponding message appears

in the media display.

Whether Mercedes me connect is available or

not

Whether the emergency call was initiated

manually or automatically

Time of the accident

Language setting on the multimedia system

#

Dial the local emergency number on your

mobile phone.

R

Ending an unintentionally triggered manual

Mercedes-Benz emergency call

Data transmitted is vehicle information. For any

questions about the collection, use and sharing of

the eCall system data, please contact MBUSA's

Customer Assistance Center at 800-FOR-MERC.

For Canada, please contact MBC's Customer

Assistance Center at 1-800-387-0100.

#

Using the multifunction steering wheel: select

~. Depress the button for several seconds.

Data transfer of the Mercedes-Benz emergency

ccaallll ssyyssttem

In the event of an automatic or manual emergency

call the following data is transmitted, for example:

Customer requests for covered information should

be submitted via the same channels.

For accident clariꢃcation purposes, the following

measures can be taken up to an hour aꢄer the

emergency call has been initiated:

R

Vehicle's GPS position data

R

GPS position data on the route (a few hundred

meters before the incident) ()

R

The current vehicle position can be deter-

mined.

R

Direction of travel

R

Vehicle identiꢃcation number

R

A voice connection to the vehicle occupants

can be established.

R

Vehicle drive type

R

Number of people determined to be in the

vehicle

MBUX multimedia system

266

Radio & media

Overview of the symbols and functions in the media menu

Symbol

Designation

Play

Function

6

Select to start or continue playback.

8

:

Rest

Select to pause the playback.

Repeat a track

Select to repeat the current track or the active playlist.

R

Select once: the active playlist is repeated.

R

Select twice: the current track is repeated.

R

Select three times: the function is deactivated.

9

Random playback

Skip forwards/back

Options

Select to play back the tracks in random order.

Select to skip to the next or to the previous track.

Select to show additional options.

û/ü

ß

5

MBUX multimedia system for Your Mercedes E Class 4 Door 2022

Popular Manuals