Get MBUX multimedia system -> Mercedes-Benz emergency call system Guide for Mercedes E Class 4 Door 2022

MBUX multimedia system

263

Deactivation of this module prevents the activa-

tion of any and all Merceeddeess mee coonnnnectt seerrv-

ices. Aꢁer the deactivation of eCall, automatic

emergency call and manual emergency call will

not be available.

The vehicle must be switched on before an auto-

matic emergency call can be made.

eCall does not replace dialing 911 in the event of

an accident.

An emergency call can be made automatically or

manually.

Only make emergency calls if you or others are in

need of rescue. Do not make an emergency call in

the event of a breakdown or a similar situation.

Merceeddeess--BBeennzz emmeerrgency call system

Information on the Mercedes-Benz emergency

call system

Your vehicle is equipped with the Mercedes-Benz

emergency call system ("eCall"). This feature can

help save lives in the event of an accident. eCall

in no way replaces assistance provided from dial-

ing 911.

Mercedes-Benz eCall only functions in areas

where mobile phone coverage is available from

the wireless service providers. Insuꢀcient net-

work coverage from the wireless service providers

may result in an emergency call not being trans-

mitted.

eCall is a standard feature in your Mercedes-Benz

vehicle. In order to function as intended, the sys-

tem relies on the transmission of data detailed in

the "Mercedes-Benz emergency call system data

transmission" section that follows (/ page 265).

To disable eCall, a customer must visit an author-

ized Mercedes-Benz Service department to deac-

tivate the vehicle's communication module.

eCall is activated at the factory.

Messages on the display

eCall can be deactivated by an authorized

SOS NOT READY: the vehicle is not on or eCall not

Mercedes-Benz dealer. Please note that in the

event ownership of the vehicle is transferred

to another owner in its deactivated state,

eCall will remain deactivated unless the new

owner visits an authorized Mercedes-Benz

dealership to reactivate the system.

available.

During an active emergency call, <schar> appears

in the display.

You can ꢂnd more information on the regional

availability of eCall at: https://www.mercedes-

benz-mobile.com/extra/ecall/

If there is a malfunction in the Mercedes-Benz

Overview of the Mercedes-Benz emergency call

system

emergency call system (e.g. a malfunction

with the speaker, microphone, airbag, SOS

button), a corresponding message appears on

the display in the instrument cluster.

eCall can help to reduce the time between an

accident and the arrival of emergency services at

the site of the accident. It helps locate an acci-

dent site in places that are diꢀcult to access.

However, even if a vehicle is equipped with eCall,

this does not mean the system is ON. As such,

MBUX multimedia system

264

Triggering an automatic Mercedes‑Benz emer-

gency call

The SOS button in the overhead control panel

ꢃashes until the emergency call is ꢂnished.

Triggering a manual Mercedes-Benz emergency

call

It is not possible to immediately end an automatic

To use the SOS button in thee overhead con-

Requirements:

emergency call.

trol panel: press and hold the SOS button for

The vehicle is switched on.

at least one second (/ page 256).

To use voice control: use the Voice Control

System voice commands .

If no connection can be made to the emergency

services either, a corresponding message appears

in the media display.

The starter battery is suꢀciently charged.

The Mercedes‑Benz emergency call system trig-

gers an emergency call automatically in the fol-

lowing cases:

Dial the local emergency number on your

mobile phone.

The emergency call has been made:

A voice connection is made to the Mercedes-

Benz emergency call center.

A message with accident data is transmitted

to the Mercedes-Benz emergency call center.

The Mercedes-Benz emergency call center

can transmit the vehicle position data to one

of the emergency call centers.

Aꢁer activation of the restraint systems such

If an emergency call has been initiated:

as airbags or Emergency Tensioning Devices

Remain in the vehicle if the road and traꢀc

aꢁer an accident

conditions permit you to do so until a voice

connection is established with the emergency

call center operator.

Aꢁer an emergency stop automatically initi-

ated by Active Emergency Stop Assist

The emergency call has been made:

Based on the call, the operator decides

whether it is necessary to call rescue teams

A voice connection is made to the Mercedes-

Benz emergency call center.

Remain in the vehicle if the road and traꢀc

and/or the police to the accident site.

conditions permit you to do so until a voice

connection is established with the emergency

call center operator.

If no vehicle occupant answers, an ambulance

is sent to the vehicle immediately.

A message with accident data is transmitted

to the Mercedes-Benz emergency call center.

Based on the call, the operator decides

whether it is necessary to call rescue teams

and/or the police to the accident site.

The Mercedes-Benz emergency call center

can transmit the vehicle position data to one

of the emergency call centers.

MBUX multimedia system

265

If no connection can be made to the emergency

services either, a corresponding message appears

in the media display.

Whether Mercedes me connect is available or

not

Whether the emergency call was initiated

manually or automatically

Time of the accident

Language setting on the multimedia system

Dial the local emergency number on your

mobile phone.

Ending an unintentionally triggered manual

Mercedes-Benz emergency call

Data transmitted is vehicle information. For any

questions about the collection, use and sharing of

the eCall system data, please contact MBUSA's

Customer Assistance Center at 800-FOR-MERC.

For Canada, please contact MBC's Customer

Assistance Center at 1-800-387-0100.

Using the multifunction steering wheel: select

~. Depress the button for several seconds.

Data transfer of the Mercedes-Benz emergency

ccaallll ssyyssttem

In the event of an automatic or manual emergency

call the following data is transmitted, for example:

Customer requests for covered information should

be submitted via the same channels.

For accident clariꢂcation purposes, the following

measures can be taken up to an hour aꢁer the

emergency call has been initiated:

Vehicle's GPS position data

GPS position data on the route (a few hundred

meters before the incident) ()

The current vehicle position can be deter-

mined.

Direction of travel

Vehicle identiꢂcation number

A voice connection to the vehicle occupants

can be established.

Vehicle drive type

Number of people determined to be in the

vehicle

MBUX multimedia system -> Mercedes-Benz emergency call system for Your Mercedes E Class 4 Door 2022

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