Get In case of emergency -> Emergency services call eCall Guide for Nissan Juke SUV 2020

HAZARD WARNING FLASHER

SWITCH

EMERGENCY SERVICES CALL

eCall/SOS SYSTEM (where fitted)

Your vehicle is equipped with the 112-based in-ve-

hicle emergency services call system (eCall). In the

event of a serious road accident emergency an au-

tomatic call can be made to the emergency ser-

vices operator. The system can also be used manu-

ally to call the emergency services operator.

WARNING

Do not turn the hazard warning flasher switch off

until you can make sure that it is safe to do so.

Also, the hazard warning flasher may not blink

automatically depending on the force of impact.

The 112-based eCall service is a public service of

general interest and is accessible free of charge.

NISSAN is responsible only for the emergency com-

munication system technical performance in the

event of an accident within the warranty period.

NIC3925

AUTOMATIC eCall

Left hand drive

Right hand drive

If the air bag control unit detects a frontal collision,

side collision or rear collision (where fitted) the sys-

tem automatically places an emergency call to the

emergency call centre. At the same time, the vehicle

information is also transferred. Once an emergency

call is received by the emergency call centre, the

operator tries to talk to the vehicle's occupant.

The hazard warning flasher switch operates regard-

less of the ignition position except when the bat-

tery is discharged.

The hazard warning flasher is used to warn other

drivers when you have to stop or park under emer-

gency conditions.

NOTE

When the hazard warning flasher switch is pushed,

all turn signal lights will flash. To turn off the hazard

warning flasher, push the hazard warning flasher

switch again.

During the emergency call, the volume of the

•

voice of the operator cannot be adjusted.

During the emergency call, the volume of the

vehicle audio will be muted.

•

When an impact that could activate the supplemen-

tal air bags is detected, the hazard warning flasher

lights blink automatically. If the hazard warning

flasher switch is pushed, the hazard warning flash-

ers will turn off.

The eCall system is always enabled by default. It is

activated automatically by means of in-vehicle sen-

sors in the event of a severe accident.

The eCall system is not traceable and is not subject

to any constant tracking in its normal operational

status. Data in the internal memory of the system is

not available outside the in-vehicle system to any

entities before the eCall is triggered.

326 In case of emergency

Any processing of personal data through the 112-

based eCall in-vehicle system shall comply with the

personal data protection rules provided for in Direc-

tives 95/46/EC and 2002/58/EC of the European

Parliament and of the Council, and in particular, shall

be based on the necessity to protect the vital inter-

ests of the individuals in accordance with Article 7(d)

of Directive 95/46/EC.

The 112-based eCall in-vehicle system is designed in

such a way as to ensure that data in the system

internal memory is automatically and continuously

removed.

action does not prevent the occupant(s) of the

vehicle from making a further manual emer-

gency call.

The emergency call function cannot be used in

the following conditions:

The vehicle location data is constantly overwritten

in the internal memory of the system so as always

to keep maximum of the last three up-to-date loca-

tions of the vehicle necessary for the normal func-

tioning of the system.

The vehicle is outside the area where mobile

network service is receivable.

•

The vehicle is in a location with poor signal re-

•

Processing of such data is strictly limited to the pur-

pose of handling the emergency eCall to the single

European emergency number 112.

ception such as tunnels, underground parking

garages, between buildings or in mountain-

ous areas.

The log of activity data in the 112-based eCall in-ve-

hicle system is kept for no longer than necessary

for attaining the purpose of handling the emer-

gency eCall and in any case not beyond 13 hours

from the moment an emergency eCall was initiated.

Recipients of data processed by the 112-based eCall

in-vehicle system are the relevant public safety an-

swering points designated by the respective public

authorities of the country on which territory they

are located, to first receive and handle eCalls to the

single European emergency number 112.

The TCU (Telematics Control Unit) or other sys-

tems of your vehicle are not working properly.

•

The available mobile network provider at the

location of the vehicle is not specified for

emergency call usage.

•

CAUTION

The automaticemergency call willonlybe trig-

gered if the vehicle air bag system is activated

during the collision.

•

The following information will be sent to the emer-

gency call centre by the vehicle emergency call sys-

tem if a collision occurs:

The communication line of the emergency call

centre is busy.

•

If the automatic emergency call has been trig-

•

Vehicle Identification Number (VIN)

gered, please bring your vehicle to a NISSAN

dealer or qualified workshop.This is necessary

because the automatic emergency call sys-

tem needs to be reset to avoid any unintended

eCall being made.

•

Vehicle type

•

Fuel type

•

Activation type (Automatic/Manual)

•

Call type (Test/Emergency)

The mobile network provider that manages

•

the connection from the vehicle to the emer-

gency call centre is specified and controlled

outside of the vehicle emergency call system.

Position (Trusted/Low confidence)

•

Time stamp (when the collision or event

occurred)

•

Within the first minute of any emergency call

•

Last three vehicle locations, and vehicle direc-

tion

•

the operator will determine if the call is genu-

ine. Should the operator determine it is a non-

genuine call they will stop the call, making no

further attempts to call the vehicle back. This

Vehicle speed

•

(where fitted) Number of passengers

•

In case of emergency 327

3. Push the <SOS> button . An emergency call is

sent to the emergency call centre. At the same

time, the vehicle information is also transferred.

➂

MANUAL eCall (SOS BUTTON)

SYSTEM STATUS INDICATOR

The manual eCall can be performed with the igni-

tion switch placed in the ON position, by pushing

4. When the call is connected, you can speak to the

emergency support staff.

the <SOS> call button

control panel.

located on the overhead

➂

If you want to cancel the emergency call, push and

hold the <SOS> button for a few seconds. The call

cannot be cancelled after connection.

After the ignition switch is placed in the OFF posi-

tion, if an emergency call was not made, the eCall

system is turned off.

NOTE

CAUTION

During the emergency call, the volume of the

voice of the operator cannot be adjusted.

•

Park the vehicle in a safe location and apply

•

NIC3867

the parking brake before operating the <SOS>

button.

During the emergency call, the volume of the

vehicle audio will be muted.

•

The indicator lights

and

above the <SOS> but-

➄

➃

Use this service only in case of an emergency.

There may be a penalty for inappropriate use

of the service.

•

ton indicate the status of the vehicle emergency

call system. If the indicator light is illuminated red or

no indicator light is illuminated the emergency call

may not connect to the emergency call centre when

the <SOS> button is pressed. Also an automatic

emergency call may not be sent when a collision

occurs.

After the <SOS> button is pushed, it may take

•

some time until the system initiates connec-

tion, depending on the technical environment

and whether the TCU is being used by other

services.

To avoid disconnecting the call, do not turn the

•

engine off.

–

During vehicle start up the system operates self

diagnostics and the red indicator light is illumi-

nated for up to 15 seconds.

During the emergency call Bluetooth® Hands-

•

Free Phone connection will be disabled and

phone operation will only be available by mo-

bile phone.

–

At any other time if the red indicator light is illu-

minated contact a NISSAN dealer or qualified

workshop for assistance. In the event of a criti-

cal system failure that would disable the 112-

based eCall in-vehicle system, the red indicator

light is illuminated as a warning.

If the emergency call is disconnected for some

•

NCE504

reason the emergency call centre may call

back. This action does not prevent the occu-

pant(s) of the vehicle from making another

manual emergency call.

1. Place the ignition switch in the ON position.

2. Push

to open the <SOS> cover

➁

➀

328 In case of emergency

SPARE TYRE

NOTE

TEMPORARY-USE SPARE TYRE

(where fitted)

CAUTION

The temporary-use spare tyre should be used

only in emergencies. It should be replaced by

the standard tyre at the first opportunity.

If the indicator light is illuminated red or no indi-

cator light is illuminated, emergency services

(such as the police or other agencies) should be

contacted using other normal communication

devices (for example a phone) in the event of an

accident.

•

Drive carefully and do not drive your vehicle

faster than 80 km/h (50 MPH).

•

Avoid driving over obstacles. Also, do not take

the vehicle through an automatic car wash.

MODALITIES FOR EXERCISING DATA

SUBJECT'S RIGHTS

Avoid driving sharp turns and abrupt braking.

•

The data subject (the vehicle's owner) has a right of

access to data and as appropriate to request the

rectification, erasure or blocking of data, concern-

ing him or her, the processing of which does not

comply with the provisions of Directive 95/46/EC.

Any third parties to whom the data have been dis-

closed have to be notified of such rectification, era-

sure or blocking carried out in compliance with this

Directive, unless it proves impossible or involves a

disproportionate effort.

Do not exceed the vehicle's maximum load

rating or the load-carrying capacity molded

on the sidewall of the temporary-use spare

tyre.

NIC3779

Temporary use spare tyre label

The temporary-use spare tyre is designed for emer-

gency use only. This spare tyre should be used ONLY

for very short periods and NEVER be used for long

drives or extended periods.

Do not use a snow chain on this tyre because

it will not fit properly. This could cause dam-

age to the vehicle and result in loss of the

chain.

•

Observe the following precautions if the temporary-

use spare tyre must be used, otherwise your vehicle

could be damaged or involved in an accident.

Do not use the temporary-use spare tyre on

any other vehicle because this tyre has been

designed specifically for your vehicle.

•

The data subject has a right to complain to the

competent data protection authority if he or she

considers that his or her rights have been infringed

as a result of the processing of his or her personal

data.

The vehicle must not be driven with more than

one temporary-use spare tyre at the same

time.

WARNING

Any continuous road use of this tyre could result

in tyre failure, loss of vehicle control, and possible

personal injury.

Do not tow a trailer.

•

As with all tyres, the temporary-use spare tyre

must be checked regularly to ensure pressure

is maintained.

For pressure details, see the tyre placard lo-

cated on the driver's side centre pillar.

In case of emergency 329

In case of emergency -> Emergency services call eCall for Your Nissan Juke SUV 2020

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