Technical and consumer information -> Reporting safety defects for Your Nissan Qashqai SUV 2020

EMISSION CONTROL SYSTEM WARRANTY  
REPORTING SAFETY DEFECTS  
Your vehicle is covered by the following  
emission warranties.  
For USA:  
For USA  
You may notify NISSAN by contact-  
ing our Consumer Affairs Depart-  
ment, toll-free, at 1-800-NISSAN-1.  
If you believe that your vehicle has  
a defect which could cause a crash  
or could cause injury or death, you  
should immediately inform the Na-  
tional Highway Traffic Safety Ad-  
ministration (NHTSA) in addition to  
notifying NISSAN.  
If NHTSA receives similar com-  
plaints, it may open an investiga-  
tion, and if it finds that a safety  
defect exists in a group of vehicles,  
it may order a recall and remedy  
campaign. However, NHTSA cannot  
become involved in individual pro-  
blems between you, your dealer, or  
NISSAN.  
To contact NHTSA, you may call the  
Vehicle Safety Hotline toll-free at 1-  
888- 327-4236 (TTY: 1-800-424-  
gov; or write to: Administrator,  
NHTSA, 400 Seventh Street, SW.,  
Washington, D.C. 20590. You can  
also obtain other information  
about motor vehicle safety from  
.
.
Emission Defects Warranty  
Emissions Performance Warranty  
For Canada  
If you believe that your vehicle has  
a defect which could cause a crash  
or could cause injury or death, you  
should immediately inform Trans-  
port Canada in addition to notifying  
NISSAN.  
If Transport Canada receives com-  
plaints, it may open an investiga-  
tion, and if it finds that a safety  
defect exists in a group of vehicles,  
it may request that NISSAN con-  
duct a recall campaign. However,  
Transport Canada cannot become  
involved in individual problems be-  
tween you, your dealer, or NISSAN.  
You may contact Transport Cana-  
da’s Defect Investigations and Re-  
calls Division toll free at 1-800-333-  
0510. You may also report safety  
defects online at: https://  
wwwapps.tc.gc.ca/Saf-Sec-Sur/7/  
PCDB-BDPP/fc-cp.aspx?lang=eng  
(English speakers) or https://  
Details of these warranties may be found  
with other vehicle warranties in your  
Warranty Information Booklet which  
comes with your vehicle. If you did not  
receive a Warranty Information Booklet,  
or it has become lost, you may obtain a  
replacement by writing to:  
.
Nissan North America, Inc.  
Consumer Affairs Department  
P.O. Box 685003  
Franklin, TN 37068-5003  
For Canada:  
Emission Control System Warranty  
Details of this warranty may be found  
with other vehicle warranties in your  
Warranty Information Booklet which  
comes with your vehicle. If you did not  
receive a Warranty Information Booklet,  
or it has become lost, you may obtain a  
replacement by writing to:  
.
Nissan Canada Inc.  
5290 Orbitor Drive  
Mississauga, Ontario,  
L4W 4Z5  
Technical and consumer information 10-17  
READINESS FOR INSPECTION/  
MAINTENANCE (I/M) TEST  
condition”. Before taking the I/M test,  
check the vehicle’s inspection/mainte-  
nance test readiness condition. Place the  
ignition switch in the ON position without  
starting the engine. If the Malfunction  
Indicator Light (MIL) comes on steady for  
20 seconds and then blinks for 10 sec-  
onds, the I/M test condition is “not ready”.  
If the MIL does not blink after 20 seconds,  
the I/M test condition is “ready”.  
wwwapps.tc.gc.ca/Saf-Sec-Sur/7/  
PCDB-BDPP/fc-cp.aspx?lang=fra  
(French speakers).  
WARNING  
A vehicle equipped with All-Wheel  
Drive (AWD) should never be tested  
using a two wheel dynamometer  
(such as the dynamometers used by  
some states for emissions testing),  
or similar equipment. Make sure you  
inform test facility personnel that  
your vehicle is equipped with AWD  
before it is placed on a dynam-  
ometer. Using the wrong test equip-  
ment may result in transmission  
damage or unexpected vehicle  
movement which could result in  
serious vehicle damage or personal  
injury.  
Additional information concerning  
motor vehicle safety may be ob-  
tained from Transport Canada’s  
Road Safety Information Centre at  
1-800-333-0371 or online at www.  
tc.gc.ca/roadsafety (English speak-  
tiere (French speakers).  
To notify NISSAN of any safety  
concerns please contact our Con-  
sumer Information Centre toll free  
at 1-800-387-0122.  
It is recommended you visit a NISSAN  
dealer to set “ready condition” or to  
prepare the vehicle for testing.  
Due to legal requirements in some states/  
areas or provinces, your vehicle may be  
required to be in what is called the “ready  
condition” for an Inspection/Maintenance  
(I/M) test of the emission control system.  
The vehicle is set to the “ready condition”  
when it is driven through certain driving  
patterns. Usually, the “ready condition”  
can be obtained by ordinary usage of  
the vehicle.  
If a powertrain system component is  
repaired or the battery is disconnected,  
the vehicle may be reset to a “not ready  
10-18 Technical and consumer information