Get CUSTOMER ASSISTANCE Guide for Ram Pickup 1500 Light Truck 2023

396 TECHNICAL SPECIFICATIONS

ENGINE FLUIDS AND LUBRICANTS

Component

Fluid, Lubricant, or Genuine Part

We recommend using Mopar® Antifreeze/Coolant 10 Year/150,000 Mile (240,000 km)

Formula OAT (Organic Additive Technology).

Engine Coolant

We recommend using Mopar® Antifreeze/Coolant 10 Year/150,000 Mile (240,000 km)

Formula OAT (Organic Additive Technology).

Motor Generator Unit – 3.6L Engine (If Equipped)

We recommend using Mopar® SAE 0W-20 Full Synthetic Engine Oil which meets the

requirements of the manufacturer Material Standard MS-6395. Equivalent full synthetic

SAE 0W-20 engine oil can be used but must have the API Starburst trademark

Ú page 341.

Engine Oil – 3.6L & 5.7L Engine

Fuel Selection – 3.6L Engine

Fuel Selection – 5.7L Engine

87 Octane (R+M)/2 Method, 0-15% ethanol (Do not use E-85).

89 Octane Recommended - 87 Octane Acceptable (R+M)/2 Method, 0-15% ethanol (Do

not use E-85).

CAUTION!

 Mixing of engine coolant (antifreeze) other than specified Organic Additive Technology (OAT) engine coolant (antifreeze), may result in engine damage and may decrease corrosion

protection. Organic Additive Technology (OAT) engine coolant is different and should not be mixed with Hybrid Organic Additive Technology (HOAT) engine coolant (antifreeze) or

any “globally compatible” coolant (antifreeze). If a non-OAT engine coolant (antifreeze) is introduced into the cooling system in an emergency, the cooling system will need to be

drained, flushed, and refilled with fresh OAT coolant (conforming to MS.90032), by an authorized dealer as soon as possible.

 Do not use water alone or alcohol-based engine coolant (antifreeze) products. Do not use additional rust inhibitors or antirust products, as they may not be compatible with the

radiator engine coolant and may plug the radiator.

 This vehicle has not been designed for use with propylene glycol-based engine coolant (antifreeze). Use of propylene glycol-based engine coolant (antifreeze) is not recommended.

TECHNICAL SPECIFICATIONS 397

CHASSIS FLUIDS AND LUBRICANTS

Component

Fluid, Lubricant, or Genuine Part

Use only Mopar® ZF 8 & 9 Speed ATF Automatic Transmission Fluid, or equivalent.

Failure to use the correct fluid may affect the function or performance of your

transmission.

Automatic Transmission

Transfer Case – 48-11 Active On-Demand 2–speed Transfer Case (With 4WD AUTO)

Transfer Case – 48-12 Part Time 2–Speed Transfer Case (Without 4WD AUTO)

Front Axle

We recommend using Mobil Fluid LT.

We recommend using Shell Spirax S2 ATF A389.

We recommend using Mopar® GL-5 Synthetic Axle Lubricant SAE 75W-85.

We recommend using Mopar® Synthetic Gear Lubricant SAE 75W-90 (MS-A0160).

Limited-Slip Rear Axles require the addition of 5 oz. (148 ml) Mopar® Limited Slip

Additive (MS-10111).

Rear Axle (3.21/3.55)

Rear Axle (3.92)

We recommend using Mopar® Synthetic Gear Lubricant SAE 75W-140 (MS-8985).

Limited-Slip Rear Axles require the addition of 5 oz. (148 ml) Mopar® Limited Slip

Additive (MS-10111).

Max Tow Rear Axle (3.92)

Brake Master Cylinder

We recommend using Dana SAE 80W90 Axle Lubricant.

We recommend using Mopar® DOT 3 Brake Fluid, SAE J1709.

398

CUSTOMER ASSISTANCE

ROADSIDE ASSISTANCE

Available 24 hours, 7 days a week.

SUGGESTIONS FOR OBTAINING SERVICE

FOR YOUR VEHICLE

IF YOU NEED ASSISTANCE

FCA US LLC and its authorized dealers are vitally

interested in your satisfaction. We want you to be happy

with our products and services.

Call 1-800-521-2779 or visit chrysler.rsahelp.com(USA)

PREPARE FOR THE APPOINTMENT

Call 1-800-363-4869 or visit fca.roadsideaid.com

(Canada)

Warranty service must be done by an authorized dealer.

We strongly recommend that you take the vehicle to an

authorized dealer. They know your vehicle the best, and

are most concerned that you get prompt and high quality

service. FCA US LLC's authorized dealers have the

facilities, factory-trained technicians, special tools, and

the latest information to ensure the vehicle is repaired

correctly and in a timely manner.

All work to be performed may not be covered by the

warranty. Discuss additional charges with the service

manager. Keep a maintenance log of your vehicle's

service history. This can often provide a clue to the current

problem.

Who is Covered

You are covered by Roadside Assistance services if you

are a purchaser for use of the vehicle. Roadside

Assistance services last for five years or 60,000 miles on

the odometer, whichever occurs first, calculated from the

start date of the Basic Limited Warranty, as set forth in

PREPARE A LIST

your Warranty Information book.

Make a written list of your vehicle's problems or the

specific work you want done. If you've had an accident or

work done that is not on your maintenance log, let the

service advisor know.

This is why you should always talk to an authorized

dealer’s service manager first. If for some reason you are

still not satisfied, talk to the general manager or owner of

the authorized dealer. They want to know if you need

assistance. If an authorized dealer is unable to resolve the

concern, you may contact FCA US LLC's Customer

Assistance center.

1. Towing services provided through Cross Country Motor Club, Inc.

Medford, MA 02155, except in AK,CA, HI, OR, WI, and WY, where services

are provided by Cross Country Motor Club of California, Inc., Thousand

Oaks, CA 91360.

BE REASONABLE WITH REQUESTS

What to Do

If you list a number of items and you must have your

vehicle by the end of the day, discuss the situation with the

service advisor and list the items in order of priority.

At many authorized dealers, you may obtain a rental

vehicle (additional charges may apply). If you need a

rental, it is advisable to make these arrangements when

you call for an appointment.

If your vehicle requires jump start assistance, out of gas/

fuel delivery, tire service, lockout service or towing as a

result of a mechanical breakdown, dial toll-free: USA:

1-800-521-2779/Canada: 1-800-363-4869. Provide your

name, Vehicle Identification Number (VIN) required for

covered services, license plate number, and your location,

including the telephone number from which you are

calling. Briefly describe the nature of the problem and

answer a few simple questions.

Any communication to FCA US LLC's customer center

should include the following information:

 Owner's name and address

 Owner's telephone number (home, mobile, and office)

 Authorized dealer name

 Vehicle Identification Number (VIN)

 Vehicle delivery date and mileage

CUSTOMER ASSISTANCE 399

You will be given the name of the service provider and an

estimated time of arrival. If you feel you are in an unsafe

situation, please let us know. With your consent, we will

contact local police or safety authorities.

Flat Tire Service

FCA US LLC CUSTOMER CENTER

P.O. Box 21–8004

If you are inconvenienced by a flat tire, we will dispatch a

service provider to use your vehicle’s temporary spare tire

(if equipped) as recommended in your Owner’s Manual.

This is not a permanent flat tire repair.

Auburn Hills, MI 48321–8004

Phone: (866) 726-4636

If Unable to Contact Roadside Assistance

If you are unable to contact Roadside Assistance or

unable to provide a valid Vehicle Identification Number

(VIN), and you obtain towing services on your own, you may

submit your original receipts from the licensed towing or

service facility, for services rendered within 30 days of the

occurrence. Be sure to include your VIN, odometer

mileage at the time of service, and current mailing

address. We will process the claim based on vehicle and

service eligibility. If eligible, we will reimburse you for the

reasonable amount actually paid, based on the usual and

customary charges for that service in the area where they

were provided. FCA US LLC’s determination relating to

reimbursement is final. Correspondence should be mailed

to:

Out of Gas/Fuel Delivery

FCA CANADA INC. CUSTOMER CENTER

P.O. Box 1621

Drivers cannot always count on a gas station being

nearby, especially when traveling away from home. We will

dispatch a service provider to deliver a small amount of

fuel (maximum two gallons) to get you to a nearby station.

This service is limited to two occurrences in a

12-month period.

Windsor, Ontario N9A 4H6

Phone: (800) 465-2001 English / (800) 387-9983 French

MEXICO

Av. Prolongacion Paseo de la Reforma, 1240

Battery Jump Assistance

No time is a good time for a depleted battery. With

Roadside Assistance, you do not have to worry about

being stranded. We will dispatch a service provider to

provide you with a battery jump anytime, day or night.

Sante Fe C.P. 05109

Mexico, D.F.

In Mexico City: 800-505-1300

Outside Mexico City: +(52) 55 50817568

Lockout Service

FCA US LLC Customer Assistance

P.O. Box 9145

Whether the keys are locked in your vehicle or frozen locks

are keeping you from getting on your way, help is just a

phone call away. This service is limited to providing access

to the vehicle’s seating area. It does not cover the cost of

replacement keys.

PUERTO RICO AND US VIRGIN ISLANDS

FCA Caribbean LLC

Medford, MA 02155

Attention Claims Department

P.O. Box 191857

FCA US LLC reserves the right to modify the terms or

discontinuethe Roadside Assistance Program at any time.

TheRoadside Assistanceprogram is subject to restrictions

and conditions of use, which are determined solely by

FCA US LLC.

Towing Service

San Juan 00919-1857

Phone: (866) 726-4636

Fax: (787) 782-3345

Our towing service gives you peace of mind and

confidence. If your vehicle becomes disabled as a result of

a mechanical breakdown, Roadside Assistance will

dispatch a towing service to transport your vehicle to the

closestauthorized Chrysler, Dodge, Jeep®, or Ram dealer.

If you choose to go to another dealer, you will be

responsible for the cost if the extra distance exceeds

10 miles.

400 CUSTOMER ASSISTANCE

If you have any questions about the service contract, call

FCA US LLC's Service Contract National Customer Hotline

at 1-800-521-9922 (Canadian residents, call (800)

465-2001 English / (800) 387-9983 French).

CUSTOMER ASSISTANCE FOR THE

HEARING OR SPEECH IMPAIRED

(TDD/TTY)

To assist customers who have hearing difficulties,

FCA US LLC has installed special TDD (Telecommunication

Devices for the Deaf) equipment at its customer center.

Any hearingor speech impaired customer, who has access

to a TDD or a conventional teletypewriter (TTY) in the

United States, can communicate with FCA US LLC by

dialing 1-800-380-2479.

WARRANTY INFORMATION

See the Warranty Information for the terms and provisions

of FCA US LLC warranties applicable to this vehicle and

market. Refer to www.mopar.com/om for further

information.

FCA US LLC is not responsible for any service contract you

may have purchased from another manufacturer. If you

require service after FCA US LLC’s New Vehicle Limited

Warranty expires, please refer to the contract documents,

and contact the person listed in those documents.

See the Warranty Information for the terms and provisions

of FCA Canada Inc. warranties applicable to this vehicle

and market. Refer to www.owners.mopar.ca/en for further

information.

We appreciate that you have made a major investment

when you purchased the vehicle. An authorized dealer has

also made a major investment in facilities, tools, and

training to ensure that you are absolutely delighted with

the ownership experience.

For French, refer to www.owners.mopar.ca/fr for further

information.

Canadian residents with hearing difficulties that require

assistance can use the special needs relay service offered

by Bell Canada. For TTY teletypewriter users, dial 711 and

for Voice callers, dial 1-800-855-0511 to connect with a

Bell Relay Service operator.

Use this QR code to access your digital

experience.

WARNING!

Engine exhaust (internal combustion engines only),

some of its constituents, and certain vehicle

components contain, or emit, chemicals known to the

State of California to cause cancer and birth defects, or

other reproductive harm. In addition, certain fluids

contained in vehicles and certain products of

component wear contain, or emit, chemicals known to

the State of California to cause cancer and birth

defects, or other reproductive harm.

SERVICE CONTRACT

You may have purchased a service contract for a vehicle

to help protect you from the high cost of unexpected

repairs after FCA US LLC's New Vehicle Limited Warranty

expires. The Mopar® Vehicle Protection plans are the

ONLY vehicle extended protection plans authorized,

endorsed and backed by FCA US LLC to provide additional

protection beyond your vehicle’s warranty. If you

MOPAR® PARTS

Mopar® original equipment parts & accessories and

factory filled fluids are available from an authorized

dealer. They are recommended for your vehicle to keep it

operating at its best and maintain its original condition.

purchased a Mopar® Vehicle Protection Plan, you will

receive Plan Provisions and an Owner Identification Card

in the mail within three weeks of the vehicle delivery date.

CUSTOMER ASSISTANCE for Your Ram Pickup 1500 Light Truck 2023

Related Topics

INTRODUCTION

GETTING TO KNOW YOUR VEHICLE

GETTING TO KNOW YOUR INSTRUMENT PANEL

STARTING AND OPERATING

MULTIMEDIA

SAFETY

IN CASE OF EMERGENCY

SERVICING AND MAINTENANCE

TECHNICAL SPECIFICATIONS