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CUSTOMER ASSISTANCE
ROADSIDE ASSISTANCE
Available 24 hours, 7 days a week.
SUGGESTIONS FOR OBTAINING SERVICE
FOR YOUR VEHICLE
IF YOU NEED ASSISTANCE
FCA US LLC and its authorized dealers are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
PREPARE FOR THE APPOINTMENT
(Canada)
Warranty service must be done by an authorized dealer.
We strongly recommend that you take the vehicle to an
authorized dealer. They know your vehicle the best, and
are most concerned that you get prompt and high quality
service. FCA US LLC's authorized dealers have the
facilities, factory-trained technicians, special tools, and
the latest information to ensure the vehicle is repaired
correctly and in a timely manner.
All work to be performed may not be covered by the
warranty. Discuss additional charges with the service
manager. Keep a maintenance log of your vehicle's
service history. This can often provide a clue to the current
problem.
Who is Covered
You are covered by Roadside Assistance services if you
are a purchaser for use of the vehicle. Roadside
Assistance services last for five years or 60,000 miles on
the odometer, whichever occurs first, calculated from the
start date of the Basic Limited Warranty, as set forth in
PREPARE A LIST
1
your Warranty Information book.
Make a written list of your vehicle's problems or the
specific work you want done. If you've had an accident or
work done that is not on your maintenance log, let the
service advisor know.
This is why you should always talk to an authorized
dealer’s service manager first. If for some reason you are
still not satisfied, talk to the general manager or owner of
the authorized dealer. They want to know if you need
assistance. If an authorized dealer is unable to resolve the
concern, you may contact FCA US LLC's Customer
Assistance center.
1. Towing services provided through Cross Country Motor Club, Inc.
Medford, MA 02155, except in AK,CA, HI, OR, WI, and WY, where services
are provided by Cross Country Motor Club of California, Inc., Thousand
Oaks, CA 91360.
BE REASONABLE WITH REQUESTS
What to Do
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with the
service advisor and list the items in order of priority.
At many authorized dealers, you may obtain a rental
vehicle (additional charges may apply). If you need a
rental, it is advisable to make these arrangements when
you call for an appointment.
If your vehicle requires jump start assistance, out of gas/
fuel delivery, tire service, lockout service or towing as a
result of a mechanical breakdown, dial toll-free: USA:
1-800-521-2779/Canada: 1-800-363-4869. Provide your
name, Vehicle Identification Number (VIN) required for
covered services, license plate number, and your location,
including the telephone number from which you are
calling. Briefly describe the nature of the problem and
answer a few simple questions.
Any communication to FCA US LLC's customer center
should include the following information:
Owner's name and address
Owner's telephone number (home, mobile, and office)
Authorized dealer name
Vehicle Identification Number (VIN)
Vehicle delivery date and mileage
