Get IN CASE OF EMERGENCY -> Jacking and Tire Changing Guide for Ram Pickup 1500 Light Truck 2023

IN CASE OF EMERGENCY 315

WARNING!

 Vehicle Customer Care – Total support for all other

vehicle issues.

WARNING!

ALWAYS obey traffic laws and pay attention to the road.

ALWAYS drive safely with your hands on the steering

wheel. You have full responsibility and assume all risks

related to the use of the features and applications in

this vehicle. Only use the features and applications

when it is safe to do so. Failure to do so may result in an

accident involving serious injury or death.

ALWAYS obey traffic laws and pay attention to the road.

ALWAYS drive safely with your hands on the steering

wheel. You have full responsibility and assume all risks

related to the use of the features and applications in

this vehicle. Only use the features and applications

when it is safe to do so. Failure to do so may result in an

accident involving serious injury or death.

 Uconnect Customer Care – Total support for Radio,

Phone and NAV issues and Uconnect enrollment if

SiriusXM Guardian™ is not supported.

SOS Call

1. Push the SOS Call button on the overhead console

or in the radio screen.

NOTE:

In case the SOS Call button is pushed in error, there will be

a ten second delay before the SOS Call system initiates a

call to a SOS operator. To cancel the SOS Call connection,

push the SOS call button on the overhead console or press

the cancellation button on the Device Screen. Termination

of the SOS Call will turn off the green LED light on the

overhead console.

NOTE:

 Your vehicle may be transmitting data as authorized by

the subscriber Ú page 402.

 Your vehicle may be transmitting data as autho-

rized by the subscriber.

 Once a connection is made between the vehicle’s

SOS Call system and the SOS operator, the SOS

operator may be able to open a voice connection

with the vehicle to determine if additional help is

needed. Once the SOS operator opens a voice

connection with the vehicle’s SOS Call system, the

operator should be able to speak with you or other

vehicle occupants and hear sounds occurring in

the vehicle. The vehicle’s SOS Call system will

attempt to remain connected with the SOS

operator until the SOS operator terminates the

connection.

 The ASSIST and SOS buttons will only function if you

are connected to an operable LTE (voice/data) or 4G

(data) network, which comes as a built in function.

Other services will only be operable if your SiriusXM

Guardian™ or Brand Connect service is active and you

are connected to an operable 4G (data) network.

2. The LED lights located within the ASSIST and SOS

buttons on the overhead console will turn green once

a connection to a SOS operator has been made.

ASSIST Call

3. Once a connection between the vehicle and a SOS

operator is made, the SOS Call system may transmit

the following important vehicle information to a SOS

operator:

The ASSIST Button is used to automatically connect you to

any one of the following support centers:

 Roadside Assistance – If you get a flat tire, or need a

tow, just push the ASSIST button, select the Roadside

Assistance button and you’ll be connected to someone

who can help. Roadside Assistance will know what

vehicle you’re driving and its location. Additional fees

may apply for roadside Assistance.

 Indication that the occupant placed a SOS Call

 The vehicle brand

5. The SOS operator mayattempt tocontactappropriate

emergency responders and provide them with

 The last known GPS coordinates of the vehicle

important vehicle information and GPS coordinates.

4. You should be able to speak with the SOS operator

through the vehicle audio system to determine if

additional help is needed.

 SiriusXM Guardian™ Customer Care (If available) –

In-vehicle support for SiriusXM Guardian™.

316 IN CASE OF EMERGENCY

WARNING!

SOS Call System Limitations

WARNING!

Vehicles sold in Mexico DO NOT have SOS Call system

capabilities.

 If anyone in the vehicle could be in danger (e.g., fire

or smoke is visible, dangerous road conditions or

location), do not wait for voice contact from an Emer-

gency Services Agent. All occupants should exit the

vehicle immediately and move to a safe location.

 The Occupant Restraint Control module turns on the

air bag Warning Light on the instrument panel if a

malfunction in any part of the system is detected.

If the Air Bag Warning Light is illuminated, have an

authorized dealer service the Occupant Restraint

Control system immediately.

SOS or other emergency line operators in Mexico may not

answer or respond to SOS system calls.

If the SOS Call system detects a malfunction, any of the

following may occur at the time the malfunction is

detected, and at the beginning of each ignition cycle:

 Never place anything on or near the vehicle’s oper-

able network and GPS antennas. You could prevent

operable network and GPS signal reception, which

can prevent your vehicle from placing an emergency

call. An operable network and GPS signal reception is

required for the SOS Call system to function properly.

 The overhead console lights located within the ASSIST

and SOS buttons will continuously illuminate red.

Even if the SOS Call system is fully functional, factors

beyond FCA US LLC’s control may prevent or stop the SOS

Call system operation. These include, but are not limited

to, the following factors:

 The Device Screen will display the following message:

“Vehicle device requires service. Please contact an

authorized dealer.”

 The ignition is in the OFF position

 The SOS Call system is embedded into the vehicle’s

electrical system. Do not add aftermarket electrical

equipment to the vehicle’s electrical system. This

may prevent your vehicle from sending a signal to

initiate an emergency call. To avoid interference that

can cause the SOS Call system to fail, never add

aftermarket equipment (e.g., two-way mobile radio,

CB radio, data recorder, etc.) to your vehicle’s elec-

trical system or modify the antennas on your vehicle.

IF YOUR VEHICLE LOSES BATTERY POWER FOR ANY

REASON (INCLUDING DURING OR AFTER AN ACCI-

DENT), THE UCONNECT FEATURES, APPS AND

SERVICES, AMONG OTHERS, WILL NOT OPERATE.

 Where applicable, an In-Vehicle Audio message will

state “Vehicle device requires service. Please contact

an authorized dealer.”

 The vehicle’s electrical systems are not intact

 The SOS Call system software and/or hardware are

damaged during a crash

WARNING!

 The vehicle battery loses power or becomes

disconnected during a vehicle crash

 Ignoring the overhead console light could mean you

will not have SOS Call services. If the overhead

console light is illuminated and no SOS call placed,

have an authorized dealer service the SOS Call

system immediately.

 LTE (voice/data) or 4G (data) network and/or Global

Positioning Satellite signals are unavailable or

obstructed

 Equipment malfunction at the SOS operator facility

 Operator error by the SOS operator

(Continued)

 LTE (voice/data) or 4G (data) network congestion

 Weather

 Modifications to any part of the SOS Call system

could cause the air bag system to fail when you need

it. You could be injured if the air bag system is not

there to help protect you.

 Buildings, structures, geographic terrain, or tunnels

IN CASE OF EMERGENCY 317

NOTE:

PREPARATIONS FOR JACKING

WARNING!

 Your vehicle may be transmitting data as authorized by

the subscriber.

NOTE:

 Do not attempt to change a tire on the side of the

vehicle close to moving traffic. Pull far enough off the

road to avoid the danger of being hit when operating

the jack or changing the wheel.

If your vehicle is equipped with Air Suspension, you will

need to enable Tire Jack Mode in the Uconnect system

before changing the tire Ú page 134.

 Never place anything on or near the vehicle’s LTE

(voice/data) or 4G (data) and GPS antennas. You could

prevent LTE (voice/data) or 4G (data) and GPS signal

reception, which can prevent your vehicle from placing

an emergency call. An operable LTE (voice/data) or 4G

(data) network connection and a GPS signal is required

for the SOS Call system to function properly.

1. Park on a firm, level surface. Avoid ice or slippery

areas.

 Being under a jacked-up vehicle is dangerous. The

vehicle could slip off the jack and fall on you. You

could be crushed. Never put any part of your body

under a vehicle that is on a jack. If you need to get

under a raised vehicle, take it to a service center

where it can be raised on a lift.

WARNING!

Do not attempt to change a tire on the side of the

vehicle close to moving traffic. Pull far enough off the

road to avoid being hit when operating the jack or

changing the wheel.

NOTE:

Changes or modifications not expressly approved by the

party responsible for compliance could void the user's

authority to operate the equipment.

 Never start or run the engine while the vehicle is on

a jack.

Automatic SOS — If Equipped

 The jack is designed to be used as a tool for changing

tires only. The jack should not be used to lift the

vehicle for service purposes. The vehicle should be

jacked on a firm level surface only. Avoid ice or slip-

pery areas.

2. Turn on the Hazard Warning Flashers.

3. Apply the parking brake.

Automatic SOS is a hands-free safety service that can

immediately connect you with help in the event that your

vehicle’s airbags deploy. Please refer to your provided

radio supplement for complete information.

4. Shift the transmission into PARK (P).

5. Turn the ignition OFF.

JACKING AND TIRE CHANGING

NOTE:

If your vehicle is equipped with an air suspension system,

there is a featurewhich allows the automatic leveling to be

disabled to assist with changing a tire. This feature can be

activated through the Uconnect system Ú page 209.

Use this QR code to access your digital

experience.

318 IN CASE OF EMERGENCY

6. Block both front and rear of the wheel diagonally

opposite of the jacking position. For example, if the

driver’s front wheel is being changed, block the

passenger’s rear wheel.

REMOVAL OF JACK AND TOOLS

To access the jack and tools, you must remove the plastic

access cover located on the side of the front passenger’s

seat. To remove the cover, pull the front part of the cover

(closest to the front of the seat) toward you to release a

locking tab. Once the front of the cover is loose, slide the

cover toward the front of the seat until it is free from the

seat frame.

Jack And Tools

Release the tool bag straps from the jack and remove

tools from bag.

Wheel Blocked Example

NOTE:

Passengers should not remain in the vehicle when the

vehicle is being raised or lifted.

Pull Jack Access Cover From Front

JACK LOCATION

The jack and tools are stored under the front

passenger seat.

Remove the jack and tools by turning the wing bolt

counterclockwise. After removing the wing bolt, slide the

assembly out from under the seat.

Jack And Tool Bag

IN CASE OF EMERGENCY 319

WARNING!

There are two ways to assemble the tools:

Assembled For Spare Tire Lowering/Raising

CAUTION!

After using the jack and tools, always reinstall them in

the original carrier and location. While driving you may

experience abrupt stopping, rapid acceleration or sharp

turns. A loose jack, tools, bracket or other objects in the

vehicle may move around with force, resulting in

serious injury.

 The lug wrench can only be attached to extension #2.

 When attaching the tool to the winch mechanism be

sure the large flared end opening on extension #4 is

positioned correctly over the winch mechanism

adjusting nut.

 Damage to the lug wrench, extensions and winch

mechanism may occur from improper tool assembly.

REMOVING THE SPARE TIRE

Assembled For Jack Operation

1. Remove the spare tire before attempting to jack up

the truck. Attach the lug wrench to the extension

tubes with the curved angle facing away from the

vehicle.

Assembled For Spare Tire Lowering/Raising

2. Remove the protective cover over the access hole for

the winch mechanism by sliding the cover upward.

1 — Lug Wrench

2 — Long Extension Without Spring Clip #2

3 — Long Extension With Spring Clip #3

4 — Long Extension With Spring Clip #4

5 — Short Extension #5

NOTE:

If the tailgate is lowered, adding the shorter extension #5

to jack extension #4 will enable lowering the spare tire

without having to raise the tailgate.

Assembled For Jack Operation

1 — Lug Wrench

2 — Long Extension #2

3 — Long Extension #3

4 — Long Extension #4

5 — Short Extension #5

6 — Extension With Hook

Access Hole Cover Location

320 IN CASE OF EMERGENCY

3. Insert the extension tube through the access hole

between the lower tailgate and the top of the fascia/

bumper and into the winch mechanism tube.

CAUTION!

The winch mechanism is designed for use with the jack

extension tube only. Use of an air wrench or other

power tools is not recommended and can damage the

winch.

Inserting The Extension Tubes Into The Access Hole

Pulling The Spare Tire Out

4. Rotate the lug wrench handle counterclockwise until

the spare tire is on the ground with enough cable

slack to allow you to pull it out from under the vehicle.

6. Lift the spare tire with one hand to give clearance to

tilt the retainer at the end of the cable.

7. Pull the retainer through the center of the wheel.

Winch Mechanism Tube

Rotating The Lug Wrench Handle

Disengaging The Retainer

5. Pull the spare tire out from under the vehicle to gain

access to the spare tire retainer.

IN CASE OF EMERGENCY 321

JACKING INSTRUCTIONS

WARNING!

Carefully follow these tire changing warnings to help

prevent personal injury or damage to your vehicle:

 Always park on a firm, level surface as far from the

edge of the roadway as possible before raising the

vehicle.

 Turn on the Hazard Warning Flashers.

Jack Warning Label

Assembled Jack And Tools

 Apply the parking brake firmly and set the transmis-

sion in PARK.

4. Placement for the front and rear jacking locations are

critical. See the following images for proper jacking

locations.

CAUTION!

 Block the wheel diagonally opposite the wheel to be

raised.

Do not attempt to raise the vehicle by jacking on

locations other than those indicated in the Jacking

Instructions for this vehicle.

 Never start or run the engine with the vehicle on a

jack.

 Do not let anyone sit in the vehicle when it is on a

jack.

1. Remove the spare tire, jack, and tools from the

stored location.

 Do not get under the vehicle when it is on a jack. If

you need to get under a raised vehicle, take it to a

service center where it can be raised on a lift.

2. Using the lug wrench, loosen the wheel nuts (but do

not remove), by turning them counterclockwise one

turn while the wheel is still on the ground.

 Only use the jack in the positions indicated and for

lifting this vehicle during a tire change.

3. Assemblethejack and jacking tools. Connect the jack

handle driver tothe extension, then to the lug wrench.

 If working on or near a roadway, be extremely careful

of motor traffic.

Jack / Extensions Placement

 To assure that spare tires, flat or inflated, are

securely stowed, spares must be stowed with the

valve stem facing the ground.

322 IN CASE OF EMERGENCY

Front Jacking Location

Rear Jacking Location

When changing a front wheel, place the scissor jack

under the rear portion of the lower control arm as

shown. Access the front jacking location from behind

the front tire.

Operate the jack using the extension with jack hook

and the lug wrench. The extension tubes may be used

but are not required.

When changing a rear wheel, assemble the extension

with jack hook to the jack and connect the extension

tubes. Access the rear jacking location from behind

the rear tire. Place the jack under the Jack Lifting

Point located on the rear axle lower control arm

bracket. Then locate the slot in the jack lift plate onto

the rear axle Jack Lifting Point. Attach the extension

with jack hook extending to the rear of the vehicle.

Rear Jacking Location

Connect the long extensions to the lug wrench.

CAUTION!

Before raising the wheel off the ground, make sure that

the jack will not damage surrounding truck parts and

adjust the jack position as required.

Front Lifting Point

5. By rotating thelug wrench clockwise, raise the vehicle

until the wheel just clears the ground surface.

WARNING!

Rear Lifting Point

Raising the vehicle higher than necessary can make the

vehicle less stable. It could slip off the jack and hurt

someone near it. Raise the vehicle only enough to

remove the tire.

Front Jacking Location

IN CASE OF EMERGENCY -> Jacking and Tire Changing for Your Ram Pickup 1500 Light Truck 2023

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