Roadside Assistance -> Running Out of Range for Your Tesla Model-Y SUV 2023

Running Out of Range  
NOTE: In the unlikely event your vehicle runs out of  
range while driving, pull over when safe to do so and  
contact Tesla Roadside Assistance on page 222 or your  
preferred tow provider.  
If Model Y runs out of range, the low voltage battery is  
no longer supported – and when low voltage is not  
supported, the vehicle cannot charge. Therefore, the low  
voltage battery must be supported by an external power  
supply to allow you to charge the high voltage (HV)  
Battery. Once the vehicle begins charging, the external  
power supply is no longer required.  
In the case of running out of range away from a charger,  
the tow provider should transport Model Y to the  
nearest charging station and unload the vehicle within  
the charging cable's reach. Once the vehicle is  
positioned next to a charger, follow these instructions:  
NOTE: If the vehicle is being transported to a charger,  
make sure the tow provider does not leave until  
confirming that the vehicle's high voltage Battery is  
successfully charging.  
1. Jump start the low voltage battery (see Jump  
Starting on page 227). The low voltage battery must  
be jump started to support the high voltage Battery.  
2. Wait a few minutes. Once the touchscreen powers on,  
plug the charge cable into Model Y to begin charging  
the high voltage Battery.  
3. When Model Y begins to charge, disconnect the  
external power supply from the low voltage battery.  
Before transporting to a non-Tesla charger, ensure your  
vehicle is equipped with an adapter that accommodates  
the specific type of charging station you will be using.  
Even at a non-Tesla charger, you will need to jump start  
the low voltage battery before you can begin charging.  
CAUTION: Always ensure Model Y has enough  
range for your drive, or for being stored for an  
extended period. Do not rely on the range  
estimates displayed on the touchscreen or mobile  
app as range can decrease faster than projected  
due to ambient temperature, driving habits, wind,  
vehicle settings (such as Sentry Mode), etc.  
NOTE: Towing your vehicle as a result of running out of  
range is not covered by the warranty.  
226  
MODEL Y Owner's Manual  
Jump Starting  
7. When external low voltage power is no longer  
required, disconnect both cables from the terminals  
on the battery, beginning with the black negative (-)  
cable.  
The procedure for jump starting differs depending on  
whether the low voltage battery is lead-acid or lithium-  
ion. To determine which battery your vehicle uses, touch  
Controls > Software > Additional Vehicle Information.  
Both procedures are provided in this section.  
8. Reinstall the cabin intake trim panel by placing it  
back in its original location and pressing down until it  
is secure.  
The following instructions assume you are using an  
external low voltage power supply (such as a portable  
jump starter). If jump starting Model Y using another  
vehicle, refer to the vehicle manufacturer's instructions.  
9. Replace the maintenance panel by placing it back in  
its original location and pressing down until it is  
secure.  
CAUTION: Model Y cannot be used to jump start  
another vehicle. Doing so can result in damage.  
10. Close the hood.  
CAUTION: Avoid short circuits when jump starting  
Model Y. Connecting cables to the wrong jump  
post, touching leads together, etc., can damage  
Model Y.  
Jump Starting the Low Voltage  
(Lithium-Ion) Battery  
Vehicles manufactured in Gigafactory Shanghai after  
approximately October 2021, and in the Fremont Factory  
after approximately December 2021, are equipped with a  
Lithium-Ion low voltage battery.  
Jump Starting the Low Voltage  
(Lead-Acid) Battery  
Vehicles manufactured in Gigafactory Shanghai before  
approximately October 2021, and in the Fremont Factory  
before approximately December 2021, are equipped with  
a Lead-Acid low voltage battery.  
1. Open the hood (see Opening Hood with No Power on  
page 21).  
2. Remove the maintenance panel by pulling it upwards  
to release the trim clips that hold it in place.  
If jump starting Model Y using another vehicle, refer to  
that vehicle manufacturer's instructions. The following  
instructions assume you are using an external low  
voltage power supply (such as a portable jump starter).  
3. If equipped with a HEPA filter, carefully fold the HEPA  
filter gasket towards the front of the vehicle to gain  
access to the low voltage jump post.  
1. Open the hood (see Opening Hood with No Power on  
page 21).  
2. Remove the maintenance panel by pulling it upwards  
to release the trim clips that hold it in place.  
3. If equipped with a HEPA filter, carefully fold the HEPA  
filter gasket towards the front of the vehicle to gain  
access to the low voltage battery.  
NOTE: Space to access the low voltage battery is  
limited. Consider removing the push clips from the  
rear cowl to improve accessibility.  
4. Connect the low voltage power supply's red positive  
(+) cable to the red positive (+) terminal on the low  
voltage battery.  
CAUTION: To avoid damaging Model Y, do not  
allow the positive cable to contact other metal  
components, such as the battery tie-down  
bracket.  
4. Pull back the black seal to reveal the positive jump  
post. Remove the red cover and connect the external  
low voltage power supply’s red positive (+) cable to  
the red positive (+) jump post.  
5. Connect the low voltage power supply's black  
negative (-) cable to the black negative (-) terminal  
on the low voltage battery.  
CAUTION: To avoid damaging the vehicle, do  
not allow the positive cable to contact other  
metal components.  
6. Turn on the external power supply (refer to the  
manufacturer’s instructions). Touch the touchscreen  
to wake it up.  
NOTE: It may take several minutes to receive enough  
power to wake up the touchscreen.  
Roadside Assistance  
227