2023 Tesla Model-Y SUV Troubleshooting User Manual

MY CAR USER MANUAL

Troubleshooting for Your Tesla Model-Y SUV 2023

Troubleshooting Alerts  
APP_w048  
Autopilot features temporarily unavailable  
Features may be restored on next drive  
What this alert means:  
Autopilot features are currently unavailable on your vehicle. Depending on the configuration of your vehicle,  
Autopilot features that are disabled may include:  
• Autosteer  
• Traffic-Aware Cruise Control  
• Automatic Emergency Braking  
• Forward Collision Warning  
• Lane Departure Warning  
What to do:  
This alert can be set for several reasons. Check for additional alerts that indicate the cause of this condition.  
Typically, Autopilot features are restored on your next drive. If this alert persists across multiple drives, schedule  
service at your earliest convenience.  
For more information and the full list of Autopilot features, see About Autopilot on page 88.  
APP_w207  
Autosteer temporarily unavailable  
What this alert means:  
Autosteer is temporarily unavailable. This could be a temporary condition caused by an external factor, such as:  
• Missing or faded lane markers.  
• Narrow or winding roads.  
• Poor visibility due to rain, snow, fog, or other weather.  
• Extremely hot or cold temperatures.  
• Bright light due to other vehicle headlights, direct sunlight, or other light sources.  
This alert will also be present if you exceeded the maximum speed limit for Autosteer with Autosteer active. In this  
case, Autosteer will not be available for the rest of your current drive.  
What to do:  
Continue to your destination. If Autosteer is not available by the time you reach your destination, and remains  
unavailable during your next planned drive, check for the following:  
• Damage or obstruction caused by mud, ice, snow, or other environmental factors  
• Obstruction caused by an object mounted on the vehicle, like a bike rack  
• Obstructions caused by adding paint or adhesive products like wraps, stickers, or rubber coatings to your vehicle  
• A damaged or misaligned bumper  
If there are no obvious obstructions, or if you find damage to the vehicle, schedule service at your convenience. Your  
vehicle is OK to drive in the meantime.  
For more information, see Autosteer on page 96.  
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Troubleshooting Alerts  
APP_w218  
Autosteer speed limit exceeded  
Take control of steering wheel  
What this alert means:  
Autosteer is unavailable because your vehicle has exceeded the maximum speed limit for this driver assistance  
feature.  
What to do:  
Take immediate control of the steering wheel and maintain control until you reach your destination.  
In most cases, Autosteer will not be available for the rest of your current drive. To reset it, bring the vehicle to a  
complete stop and shift into Park. When you shift into Drive to travel to your next destination, Autosteer should be  
available again.  
NOTE: If this alert becomes active while you are driving in Germany, Autosteer should be available again once your  
vehicle is traveling below the Autosteer speed limit.  
If Autosteer is not available during your next drive, and remains unavailable throughout subsequent drives, schedule  
service at your convenience. Your vehicle is OK to drive in the meantime.  
For more information, see Autosteer on page 96.  
APP_w221  
Cruise control unavailable  
Reduced front radar visibility  
What this alert means:  
Traffic-Aware Cruise Control and Autosteer are unavailable because the radar located in the front bumper area of  
your vehicle has no or low visibility.  
This could be a temporary obstruction caused by factors like snow, ice, dirt, or mud.  
What to do:  
Continue to your destination. Your vehicle is OK to drive. Traffic-Aware Cruise Control and Autosteer will remain  
unavailable as long as the radar lacks adequate visibility.  
If the alert persists throughout your drive, examine the front bumper before your next planned drive and attempt to  
clear any obstruction. See the About Autopilot on page 88 sections “How It Works” and “Cleaning Cameras and  
Sensors” for more information on clearing dirt or debris from that area of the vehicle.  
If this alert persists throughout subsequent drives but no obstruction is visible on the front bumper where the radar  
is located, schedule service at your earliest convenience. Your vehicle is OK to drive in the meantime.  
APP_w222  
Cruise control unavailable  
Reduced front camera visibility  
What this alert means:  
Traffic-Aware Cruise Control and Autosteer are unavailable because one or more of the front cameras in your vehicle  
is blocked or blinded by external conditions.  
Traffic-Aware Cruise Control and Autosteer will remain unavailable while a front camera lacks adequate visibility.  
Cameras can be blocked or blinded by:  
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• Dirt or debris on the camera surface.  
• Environmental conditions like rain, fog, snow, or dew.  
• Bright sunlight or glare from another light source.  
• Condensation (water droplets or mist) on the camera surface.  
What to do:  
Continue to your destination. Your vehicle is OK to drive.  
This is often a temporary issue that clears up on its own. If the alert does not clear by the end of your drive:  
• Inspect and clean the front camera area at the top center of the windshield before your next planned drive.  
• Check the camera surface for condensation, dirt, or other debris and attempt to clear any obstruction.  
See the About Autopilot on page 88 sections “How It Works” and “Cleaning Cameras and Sensors” for more  
information on clearing dirt or debris from that area of the vehicle.  
Although condensation on the inside of the front camera enclosure cannot be wiped clean, you can usually clear it  
quicker by following these steps:  
1. Pre-condition the cabin with the temperature set to High and A/C turned ON.  
2. Turn on the front windshield defroster.  
If this alert persists throughout subsequent drives but no front camera obstruction is visible, schedule service at your  
earliest convenience. Your vehicle is OK to drive in the meantime.  
APP_w224  
Cruise control unavailable  
Continue driving to allow cameras to calibrate  
What this alert means:  
Traffic-Aware Cruise Control and Autosteer are unavailable because the cameras on your vehicle are not fully  
calibrated.  
Your vehicle must maneuver with great precision when features like Traffic-Aware Cruise Control and Autosteer are  
active. Before these features can be used for the first time, the cameras must complete an initial self-calibration.  
Occasionally, one or more cameras can become uncalibrated.  
What to do:  
Continue to your destination. Your vehicle is OK to drive.  
Traffic-Aware Cruise Control and Autosteer will remain unavailable until camera calibration is complete.  
When calibration is complete, Traffic-Aware Cruise Control and Autosteer should be available.  
For your convenience, a calibration progress indicator is displayed on the touchscreen. Calibration typically  
completes after your vehicle has driven 20-25 miles (32-40 km), but the distance varies depending on road and  
environmental conditions. For example, driving on a straight road with highly visible lane markings helps the  
cameras calibrate quicker.  
If the alert persists and camera calibration has not completed after your vehicle has driven 100 miles (160 km) or  
more, or Traffic-Aware Cruise Control and Autosteer remain unavailable despite successful camera calibration,  
schedule service at your earliest convenience. Your vehicle is OK to drive in the meantime.  
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Troubleshooting Alerts  
APP_w304  
Camera blocked or blinded  
Clean camera or wait for it to regain visibility  
What this alert means:  
One or more of the vehicle cameras is blocked or blinded due to external conditions. When the cameras cannot  
provide accurate visual information, some or all Autopilot features may be temporarily unavailable.  
Cameras can be blocked or blinded by:  
• Dirt or debris on the camera surface.  
• Environmental conditions like rain, fog, snow, or dew.  
• Bright sunlight or glare from another light source.  
• Condensation (water droplets or mist) on the camera surface.  
What to do:  
Continue to your destination. Your vehicle is OK to drive. This is often a temporary issue that will be resolved when  
condensation evaporates or a particular environmental condition is no longer present.  
If the alert does not clear by the time you reach your destination, check camera surfaces for condensation, dirt, or  
other debris. For camera locations, see About Autopilot on page 88.  
Clean the cameras as necessary before your next planned drive. For recommended cleaning procedures, see  
Cleaning Cameras and Sensors on page 90.  
If you continue to see this alert after cleaning the cameras, check the inside surfaces of the door pillar camera  
enclosures for condensation. Although condensation inside the camera enclosures cannot be wiped clean, you can  
usually clear it faster by following these steps:  
1. Pre-condition the cabin with the temperature set to High and A/C turned ON.  
2. Turn on the front windshield defroster.  
3. Direct the air vents toward the door pillar cameras.  
For more information on clearing condensation from camera enclosures, see Cleaning Cameras and Sensors on page  
90.  
If the alert does not clear by the end of your next planned drive, despite cleaning the indicated camera(s) and  
following recommended steps to clear condensation, schedule service at your next convenient opportunity. Your  
vehicle is OK to drive in the meantime.  
BMS_a066  
Maximum charge level and range may be reduced  
OK to drive - Schedule service soon  
What this alert means:  
Your vehicle has detected a condition internal to the high voltage battery that is limiting the battery’s performance.  
As a result, maximum charge level and range may be reduced. Service is required to restore full performance.  
What to do:  
Your vehicle is OK to drive.  
If this alert persists, schedule service at your earliest convenience. Without service, you may notice further  
reductions in your vehicle's maximum charge level and range.  
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For more information on the high voltage battery, see High Voltage Battery Information on page 167.  
BMS_a067  
High voltage battery performance limited  
OK to drive - Schedule service soon  
What this alert means:  
Your vehicle has detected a condition internal to the high voltage battery that is limiting the battery’s performance.  
Service is required to restore full performance.  
Your vehicle's maximum range may be reduced, and your vehicle may take longer to charge than before. Maximum  
charge rate varies, as always, based on location, power source, and charging equipment.  
What to do:  
Your vehicle is OK to drive.  
It is recommended that you schedule service at your earliest convenience. Without service, your vehicle may  
continue to show further reductions in maximum range and charging performance and may also begin to show  
reduced power and acceleration when driving.  
While this alert remains present, keep your vehicle charged to 30% capacity or higher to avoid any discrepancy  
between the estimated range displayed on your vehicle's touchscreen and the actual high voltage battery charge  
level.  
For more information on the high voltage battery, see High Voltage Battery Information on page 167.  
BMS_a068  
High voltage battery requires service  
Acceleration and charging performance reduced  
What this alert means:  
Your vehicle has detected a condition internal to the high voltage battery that is limiting the battery’s performance.  
You may notice that your vehicle's top speed is reduced and it responds slower than previously to acceleration  
requests.  
Your vehicle's maximum range may be reduced, and your vehicle may take longer to charge than before. Maximum  
charge rate varies, as always, based on location, power source, and charging equipment.  
Service is required to restore full performance.  
What to do:  
Your vehicle is OK to drive.  
It is recommended that you schedule service at your earliest opportunity. Without service, your vehicle may continue  
to show reduced power, acceleration, range, and charging performance.  
While this alert remains present, keep your vehicle charged to 30% capacity or higher to avoid any discrepancy  
between the estimated range displayed on your vehicle's touchscreen and the actual high voltage battery charge  
level.  
For more information on the high voltage battery, see High Voltage Battery Information on page 167.  
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BMS_a069  
Battery charge level low  
Charge now  
What this alert means:  
Your vehicle has detected that the high voltage battery does not have enough energy remaining to support driving.  
This alert is usually present because your vehicle's high voltage battery charge level has been reduced through  
normal operation.  
Your vehicle will be unable to drive or continue driving until charged.  
If this alert is present while you are driving, your vehicle needs to shut down. A separate vehicle alert should be  
present to indicate this condition. It is also possible your vehicle may shut down unexpectedly.  
If this alert is present when your vehicle is parked, you may be unable to drive.  
What to do:  
Charge your vehicle immediately. Charging your vehicle should restore your vehicle's ability to drive.  
If this alert occurs during subsequent drives, despite a displayed battery charge level of 5% or higher, schedule  
service at your earliest convenience.  
For more information on the high voltage battery, see High Voltage Battery Information on page 167.  
For more information on charging, see Charging Instructions on page 169.  
CC_a001  
Unable to charge - Insufficient grounding  
Proper wiring or outlet grounding must be verified  
What this alert means:  
No ground connection detected in the Wall Connector.  
What to do:  
Have the Wall Connector inspected by an electrician to make sure it is properly grounded. Your electrician should  
ensure there is proper grounding at your circuit breaker or power distribution box and also ensure that appropriate  
connections are made to the Wall Connector.  
For more information, see the installation guide for your Wall Connector.  
CC_a002  
Unable to charge - Insufficient grounding  
Disconnect and retry or use different equipment  
What this alert means:  
Ground fault. Current is leaking through an unsafe path. Possible Line to ground or Neutral to ground fault.  
What to do:  
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting. If the issue persists, turn  
OFF the circuit breaker servicing the Wall Connector, wait 10 seconds, turn the circuit breaker ON again, then try  
reconnecting the Wall Connector to the vehicle. If the issue persists, consult your electrician or contact Tesla.  
For more information, see the installation guide for your Wall Connector.  
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CC_a003  
Unable to charge - Wall Connector GFCI tripped  
Disconnect and retry or use different equipment  
What this alert means:  
Ground fault. Current is leaking through an unsafe path. Possible Line to ground or Neutral to ground fault.  
What to do:  
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting. If the issue persists, turn  
OFF the circuit breaker servicing the Wall Connector, wait 10 seconds, turn the circuit breaker ON again, then try  
reconnecting the Wall Connector to the vehicle. If the issue persists, consult your electrician or contact Tesla.  
For more information, see the installation guide for your Wall Connector.  
CC_a004  
Unable to charge - Wall Connector issue  
Wall Connector needs service  
What this alert means:  
Wall Connector hardware issue. Possible issues include:  
1. Contactor not working  
2. Self-test of internal ground fault monitoring circuit failed  
3. Thermal sensor disconnected  
4. Other hardware component issues  
What to do:  
An internal issue was detected by the Wall Connector.  
1. Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.  
2. If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit  
breaker ON again. Then try reconnecting the Wall Connector to the vehicle.  
3. If the issue persists, have an electrician make sure all wires are properly connected and torqued according to the  
instructions in the Wall Connector Installation Manual.  
4. Once your electrician has completed all work and restored power to the Wall Connector, try charging again by  
reconnecting the Wall Connector to the vehicle.  
5. If the issue persists, the Wall Connector requires service.  
For more information, see the installation guide for your Wall Connector.  
CC_a005  
Unable to charge - Wall Connector GFCI tripped  
Disconnect and retry or use different equipment  
What this alert means:  
Ground fault. Current is leaking through an unsafe path. Possible Line to ground or Neutral to ground fault.  
What to do:  
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Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting. If the issue persists, turn  
OFF the circuit breaker servicing the Wall Connector, wait 10 seconds, turn the circuit breaker ON again, then try  
reconnecting the Wall Connector to the vehicle. If the issue persists, consult your electrician or contact Tesla.  
For more information, see the installation guide for your Wall Connector.  
CC_a006  
Unable to charge - Wall Connector overcurrent  
Disconnect and retry or use different equipment  
What this alert means:  
Over current protection.  
What to do:  
Reduce the vehicle's charge current setting. If the issue persists, service is required.  
For more information, see the installation guide for your Wall Connector.  
CC_a007  
Unable to charge - Input voltage too high  
Voltage must be within Wall Connector rating  
What this alert means:  
Over or under voltage protection.  
What to do:  
Consult your electrician to ensure appropriate voltage on the circuit breaker that services the Wall Connector.  
For more information, see the installation guide for your Wall Connector.  
CC_a008  
Unable to charge - Input voltage too low  
Voltage must be within Wall Connector rating  
What this alert means:  
Over or under voltage protection.  
What to do:  
Consult your electrician to ensure appropriate voltage on the circuit breaker that services the Wall Connector.  
For more information, see the installation guide for your Wall Connector.  
CC_a009  
Unable to charge - Input wired incorrectly  
Input wiring to Wall Connector must be corrected  
What this alert means:  
Input miswired: possibly Line and Neutral are swapped.  
What to do:  
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The wiring between the wall power and the Wall Connector has been incorrectly installed. Consult your electrician.  
For more information, see the installation guide for your Wall Connector.  
CC_a010  
Unable to charge - Wall Connector issue  
Wall Connector needs service  
What this alert means:  
Wall Connector hardware issue. Possible issues include:  
1. Contactor not working  
2. Self-test of internal ground fault monitoring circuit failed  
3. Thermal sensor disconnected  
4. Other hardware component issues  
What to do:  
An internal issue was detected by the Wall Connector.  
1. Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.  
2. If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit  
breaker ON again. Then try reconnecting the Wall Connector to the vehicle.  
3. If the issue persists, have an electrician make sure all wires are properly connected and torqued according to the  
instructions in the Wall Connector Installation Manual.  
4. Once your electrician has completed all work and restored power to the Wall Connector, try charging again by  
reconnecting the Wall Connector to the vehicle.  
5. If the issue persists, the Wall Connector requires service.  
For more information, see the installation guide for your Wall Connector.  
CC_a011  
Unable to charge - Wall Connector too hot  
Let Wall Connector cool and try again  
What this alert means:  
Over temperature protection (latchoff).  
What to do:  
Make sure the Wall Connector is not covered by anything and that there is no heat source nearby. If the problem  
persists in normal ambient temperatures (under 100°F or 38°C) , service is required.  
For more information, see the installation guide for your Wall Connector.  
CC_a012  
Unable to charge - Wall connection too hot  
Outlet or Wall Connector wiring must be checked  
High temperature detected by Wall Connector alerts indicate the building connection to the Wall Connector is  
getting too warm, so charging has stopped to protect the wiring and Wall Connector.  
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This is not typically an issue with your vehicle or your Wall Connector, but rather an issue with the building wiring.  
This may be caused by a loose building wiring connection to the Wall Connector and can be fixed quickly by an  
electrician.  
To regain normal charge operation, try the following steps.  
If the Wall Connector is plugged into a wall outlet, make sure:  
• The plug is fully inserted into the receptacle / outlet  
• The plug / outlet area is not blocked or covered by anything  
• There is no heat source nearby  
If the issue persists or the Wall Connector is hard-wired, contact an electrician to inspect the building wiring  
connection to the Wall Connector. They should make sure that all wires are properly connected and torqued  
according to the installation guide for the Wall Connector.  
For more information, see the installation guide for your Wall Connector.  
CC_a013  
Unable to charge - Charge handle too hot  
Check charge handle or charge port for debris  
What this alert means:  
Over temperature protection (latchoff).  
What to do:  
Make sure the connector is fully inserted into the charge inlet in the vehicle's charging port, is not covered by  
anything, and there is no heat source nearby. If the issue persists in normal ambient temperatures (under 100°F or  
38°C) , service is required.  
For more information, see the installation guide for your Wall Connector.  
CC_a014  
Unable to charge - Wall Connector issue  
Wall Connector needs service  
What this alert means:  
Wall Connector hardware issue. Possible issues include:  
1. Contactor not working  
2. Self-test of internal ground fault monitoring circuit failed  
3. Thermal sensor disconnected  
4. Other hardware component issues  
What to do:  
An internal issue was detected by the Wall Connector.  
1. Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.  
2. If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit  
breaker ON again. Then try reconnecting the Wall Connector to the vehicle.  
3. If the issue persists, have an electrician make sure all wires are properly connected and torqued according to the  
instructions in the Wall Connector Installation Manual.  
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4. Once your electrician has completed all work and restored power to the Wall Connector, try charging again by  
reconnecting the Wall Connector to the vehicle.  
5. If the issue persists, the Wall Connector requires service.  
For more information, see the installation guide for your Wall Connector.  
CC_a015  
Unable to charge - Vehicle connection issue  
Insert charge handle fully into charge port  
What this alert means:  
A communication error occurred between the Wall Connector and the vehicle.  
What to do:  
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.  
1. If the issue persists, turn OFF the circuit breaker servicing the Wall Connector, wait 10 seconds, turn the circuit  
breaker ON again, then try reconnecting the Wall Connector to the vehicle.  
2. If the issue persists and other charging equipment is available, plug the vehicle into another Wall Connector or a  
Mobile Connector to determine if the vehicle is able to communicate with other charging equipment.  
3. If the issue persists, service is required.  
For more information, see the installation guide for your Wall Connector.  
CC_a016  
Unable to charge - Vehicle connection issue  
Insert charge handle fully into charge port  
What this alert means:  
A communication error occurred between the Wall Connector and the vehicle.  
What to do:  
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.  
1. If the issue persists, turn OFF the circuit breaker servicing the Wall Connector, wait 10 seconds, turn the circuit  
breaker ON again, then try reconnecting the Wall Connector to the vehicle.  
2. If the issue persists and other charging equipment is available, plug the vehicle into another Wall Connector or a  
Mobile Connector to determine if the vehicle is able to communicate with other charging equipment.  
3. If the issue persists, service is required.  
For more information, see the installation guide for your Wall Connector.  
CC_a017  
Unable to charge - Vehicle connection issue  
Insert charge handle fully into charge port  
What this alert means:  
A communication error occurred between the Wall Connector and the vehicle.  
What to do:  
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Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.  
1. If the issue persists, turn OFF the circuit breaker servicing the Wall Connector, wait 10 seconds, turn the circuit  
breaker ON again, then try reconnecting the Wall Connector to the vehicle.  
2. If the issue persists and other charging equipment is available, plug the vehicle into another Wall Connector or a  
Mobile Connector to determine if the vehicle is able to communicate with other charging equipment.  
3. If the issue persists, service is required.  
For more information, see the installation guide for your Wall Connector.  
CC_a018  
Unable to charge - Vehicle connection issue  
Insert charge handle fully into charge port  
What this alert means:  
A communication error occurred between the Wall Connector and the vehicle.  
What to do:  
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.  
1. If the issue persists, turn OFF the circuit breaker servicing the Wall Connector, wait 10 seconds, turn the circuit  
breaker ON again, then try reconnecting the Wall Connector to the vehicle.  
2. If the issue persists and other charging equipment is available, plug the vehicle into another Wall Connector or a  
Mobile Connector to determine if the vehicle is able to communicate with other charging equipment.  
3. If the issue persists, service is required.  
For more information, see the installation guide for your Wall Connector.  
CC_a019  
Unable to charge - Vehicle connection issue  
Insert charge handle fully into charge port  
What this alert means:  
A communication error occurred between the Wall Connector and the vehicle.  
What to do:  
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.  
1. If the issue persists, turn OFF the circuit breaker servicing the Wall Connector, wait 10 seconds, turn the circuit  
breaker ON again, then try reconnecting the Wall Connector to the vehicle.  
2. If the issue persists and other charging equipment is available, plug the vehicle into another Wall Connector or a  
Mobile Connector to determine if the vehicle is able to communicate with other charging equipment.  
3. If the issue persists, service is required.  
For more information, see the installation guide for your Wall Connector.  
CC_a020  
Unable to charge - Wall Connector issue  
Wall Connector needs service  
What this alert means:  
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Wall Connector hardware issue. Possible issues include:  
1. Contactor not working  
2. Self-test of internal ground fault monitoring circuit failed  
3. Thermal sensor disconnected  
4. Other hardware component issues  
What to do:  
An internal issue was detected by the Wall Connector.  
1. Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.  
2. If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit  
breaker ON again. Then try reconnecting the Wall Connector to the vehicle.  
3. If the issue persists, have an electrician make sure all wires are properly connected and torqued according to the  
instructions in the Wall Connector Installation Manual.  
4. Once your electrician has completed all work and restored power to the Wall Connector, try charging again by  
reconnecting the Wall Connector to the vehicle.  
5. If the issue persists, the Wall Connector requires service.  
For more information, see the installation guide for your Wall Connector.  
CC_a021  
Unable to charge - No primary Wall Connector  
Check that primary unit is powered and available  
What this alert means:  
Load sharing (circuit breaker sharing) network: Need one (and only one) Wall Connector set as primary.  
What to do:  
Only one Wall Connector can be set to a primary configuration. Have your electrician confirm:  
1. Only one of the Wall Connectors is set as primary.  
2. All other Wall Connectors linked to the primary unit are set to paired position (position F).  
For more information, see the installation guide for your Wall Connector.  
CC_a022  
Unable to charge - More than 1 primary unit  
Ensure only 1 Wall Connector is set as primary  
What this alert means:  
Load sharing (circuit breaker sharing) network: Need one (and only one) Wall Connector set as primary.  
What to do:  
Only one Wall Connector can be set to a primary configuration. Have your electrician confirm:  
1. Only one of the Wall Connectors is set as primary.  
2. All other Wall Connectors linked to the primary unit are set to paired position (position F).  
For more information, see the installation guide for your Wall Connector.  
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CC_a023  
Unable to charge - Too many Wall Connectors  
Ensure no more than 3 units paired with primary  
What this alert means:  
Load sharing (circuit breaker sharing) network: More than three Wall Connectors are paired with the same primary  
unit.  
What to do:  
Consult your electrician to have one or more paired Wall Connectors moved to a different circuit and disconnected  
(unpaired) from this load sharing (circuit breaker sharing) network.  
For more information, see the installation guide for your Wall Connector.  
CC_a024  
Unable to charge - Low Wall Connector current  
Primary unit current setting must be increased  
What this alert means:  
Incorrect rotary switch setting.  
What to do:  
Have your electrician adjust the Wall Connector’s internal rotary switch to a valid operating current setting. They  
should first make sure there is no power to the Wall Connector. The correlation between switch setting and current  
should be printed on the inside of the Wall Connector. Your electrician should also refer to the Set the Operating  
Current section in the Wall Connector Installation Manual.  
If the Wall Connector is set up for load sharing (circuit breaker sharing) and paired with other Wall Connectors, the  
rotary switch of the primary unit must be set to an operating current setting that allows each paired Wall Connector  
to receive at least 6A of charge current.  
Example: Three Wall Connectors are paired for load sharing. The primary unit needs to be set to a current of at least  
3 * 6A = 18A or greater.  
For more information, see the installation guide for your Wall Connector.  
CC_a025  
Unable to charge - Wall Connector issue  
Wall Connector needs service  
What this alert means:  
Wall Connector hardware issue. Possible issues include:  
1. Contactor not working  
2. Self-test of internal ground fault monitoring circuit failed  
3. Thermal sensor disconnected  
4. Other hardware component issues  
What to do:  
An internal issue was detected by the Wall Connector.  
1. Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.  
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2. If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit  
breaker ON again. Then try reconnecting the Wall Connector to the vehicle.  
3. If the issue persists, have an electrician make sure all wires are properly connected and torqued according to the  
instructions in the Wall Connector Installation Manual.  
4. Once your electrician has completed all work and restored power to the Wall Connector, try charging again by  
reconnecting the Wall Connector to the vehicle.  
5. If the issue persists, the Wall Connector requires service.  
For more information, see the installation guide for your Wall Connector.  
CC_a026  
Unable to charge - Wall Connector issue  
Wall Connector needs service  
What this alert means:  
Wall Connector hardware issue. Possible issues include:  
1. Contactor not working  
2. Self-test of internal ground fault monitoring circuit failed  
3. Thermal sensor disconnected  
4. Other hardware component issues  
What to do:  
An internal issue was detected by the Wall Connector.  
1. Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.  
2. If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit  
breaker ON again. Then try reconnecting the Wall Connector to the vehicle.  
3. If the issue persists, have an electrician make sure all wires are properly connected and torqued according to the  
instructions in the Wall Connector Installation Manual.  
4. Once your electrician has completed all work and restored power to the Wall Connector, try charging again by  
reconnecting the Wall Connector to the vehicle.  
5. If the issue persists, the Wall Connector requires service.  
For more information, see the installation guide for your Wall Connector.  
CC_a027  
Unable to charge - Wall Connector issue  
Wall Connector needs service  
What this alert means:  
Wall Connector hardware issue. Possible issues include:  
1. Contactor not working  
2. Self-test of internal ground fault monitoring circuit failed  
3. Thermal sensor disconnected  
4. Other hardware component issues  
What to do:  
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An internal issue was detected by the Wall Connector.  
1. Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.  
2. If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit  
breaker ON again. Then try reconnecting the Wall Connector to the vehicle.  
3. If the issue persists, have an electrician make sure all wires are properly connected and torqued according to the  
instructions in the Wall Connector Installation Manual.  
4. Once your electrician has completed all work and restored power to the Wall Connector, try charging again by  
reconnecting the Wall Connector to the vehicle.  
5. If the issue persists, the Wall Connector requires service.  
For more information, see the installation guide for your Wall Connector.  
CC_a028  
Unable to charge - Incorrect switch setting  
Wall Connector rotary switch must be adjusted  
What this alert means:  
Incorrect rotary switch setting.  
What to do:  
Have your electrician adjust the Wall Connector’s internal rotary switch to a valid operating current setting. They  
should first make sure there is no power to the Wall Connector. The correlation between switch setting and current  
should be printed on the inside of the Wall Connector. Your electrician should also refer to the Set the Operating  
Current section in the Wall Connector Installation Manual.  
If the Wall Connector is set up for load sharing (circuit breaker sharing) and paired with other Wall Connectors, the  
rotary switch of the primary unit must be set to an operating current setting that allows each paired Wall Connector  
to receive at least 6A of charge current.  
Example: Three Wall Connectors are paired for load sharing. The primary unit needs to be set to a current of at least  
3 * 6A = 18A or greater.  
For more information, see the installation guide for your Wall Connector.  
CC_a029  
Unable to charge - Vehicle connection issue  
Insert charge handle fully into charge port  
What this alert means:  
A communication error occurred between the Wall Connector and the vehicle.  
What to do:  
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.  
1. If the issue persists, turn OFF the circuit breaker servicing the Wall Connector, wait 10 seconds, turn the circuit  
breaker ON again, then try reconnecting the Wall Connector to the vehicle.  
2. If the issue persists and other charging equipment is available, plug the vehicle into another Wall Connector or a  
Mobile Connector to determine if the vehicle is able to communicate with other charging equipment.  
3. If the issue persists, service is required.  
For more information, see the installation guide for your Wall Connector.  
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CC_a030  
Unable to charge - Primary / paired unit mismatch  
Wall Connector current ratings must match  
What this alert means:  
Load sharing (circuit breaker sharing) network: The paired Wall Connectors have different maximum current  
capabilities.  
What to do:  
Only Wall Connectors with the same maximum current capabilities can be paired in a load sharing (circuit breaker  
sharing) network. Have your electrician inspect the type labels on the Wall Connectors and make sure the current  
capabilities match. It is further recommended that your electrician only pair Wall Connectors with the same part  
number, as an easy way to make sure paired units are compatible.  
For more information, see the installation guide for your Wall Connector.  
CC_a041  
Charge rate reduced - Wall connection hot  
Outlet or Wall Connector wiring must be checked  
What this alert means:  
High temperature detected by Wall Connector alerts indicate the building connection to the Wall Connector is  
getting too warm, so charging has been slowed to protect the wiring and Wall Connector.  
This is not typically an issue with your vehicle or your Wall Connector, but rather an issue with the building wiring.  
This may be caused by a loose building wiring connection to the Wall Connector and can be fixed quickly by an  
electrician.  
What to do:  
Contact an electrician to inspect the building wiring connection to the Wall Connector. They should make sure that  
all wires are properly connected and torqued according to the installation guide for the Wall Connector.  
For more information, see the installation guide for your Wall Connector.  
CC_a043  
Wall Connector configuration must be completed  
Refer to Installation Guide to enable charging  
What this alert means:  
Wall Connector configuration is incomplete.  
What to do:  
The Wall Connector needs to be commissioned to appropriately configure the circuit breaker size and protective  
earth connection type.  
For more information, refer to Commissioning Procedure in the Wall Connector Installation Manual. If the issue  
persists, contact an electrician to inspect the building wiring connection to the Wall Connector. They should make  
sure the power output and grounding connections are properly configured according to the installation guide for the  
Wall Connector.  
For more information, see the installation guide for your Wall Connector.  
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CP_a004  
Charging equipment not recognized  
Try again or try different equipment  
What this alert means:  
The charge port is unable to detect whether a charge cable is inserted, or the type of charge cable connected.  
This alert is usually specific to external charging equipment and power sources and does not typically indicate an  
issue with your vehicle that can be resolved by scheduling service.  
What to do:  
If this alert appears while a charge cable is connected, determine whether the issue is caused by the charging  
equipment or the vehicle. Try charging the vehicle using different external charging equipment (including charge  
cable, charging station, or charging stall).  
• If the vehicle begins charging, the issue was likely with the equipment.  
• If the vehicle still does not charge, the issue may be with the vehicle.  
If this alert appears while a charge cable is not connected or if the issue is suspected to be with the vehicle, inspect  
the charge port inlet and the charge cable connector for any obstructions, such as debris, moisture, and/or foreign  
objects. Make sure any charge port inlet obstruction has been removed and any moisture has been allowed to dry,  
then try re-inserting the cable into the charge port.  
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can  
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 153 for more  
details.  
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's  
Owner's Manual at Charging & Adapter Product Guides.  
For more information on charging, see Charging Instructions on page 169.  
CP_a010  
Charging equipment communication error  
Try again or try different equipment  
What this alert means:  
Your vehicle is unable to charge because it cannot communicate effectively with the external charging equipment. It  
cannot sense a valid control pilot signal coming from the charging equipment.  
This alert is usually specific to external charging equipment and power sources and does not typically indicate an  
issue with your vehicle that can be resolved by scheduling service.  
What to do:  
First, confirm the lack of effective communication is caused by the external charging equipment rather than an issue  
with your vehicle. This is usually the case.  
Try charging the vehicle using different external charging equipment (including charge cable, charging station, or  
charging stall).  
• If the vehicle begins charging, the issue was likely with the equipment.  
• If the vehicle still does not charge, the issue may be with the vehicle.  
If the issue is suspected to be with the vehicle, inspect the charge port inlet and the charge cable connector for any  
obstructions, such as debris, moisture, and/or foreign objects. Make sure any charge port inlet obstruction has been  
removed and any moisture has been allowed to dry, then try re-inserting the cable into the charge port.  
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You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can  
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 153 for more  
details.  
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's  
Owner's Manual at Charging & Adapter Product Guides.  
For more information on charging, see Charging Instructions on page 169.  
CP_a043  
Charge port door sensor fault  
Charge port may not operate as expected  
What this alert means:  
One of the charge port door sensors is not functioning normally. When this occurs, the charge port may be unable to  
accurately sense the charge port door position and the charge port may not operate as expected.  
• The charge port latch may intermittently remain engaged when the charge port door is opened.  
• The charge port light may illuminate only intermittently when the charge port door is opened.  
What to do:  
Try closing the charge port door and then opening it again.  
For more information, see Opening the Charge Port on page 169.  
For more information on charging, see Charging Instructions on page 169.  
CP_a046  
Charging equipment communication lost  
Check power source and charging equipment  
What this alert means:  
Charging stopped because communication between the vehicle and the external charging equipment was  
interrupted.  
This alert is usually specific to external charging equipment and power sources and does not typically indicate an  
issue with your vehicle that can be resolved by scheduling service.  
What to do:  
Confirm whether the external charging equipment is powered by looking for any status lights, displays, or other  
indicators on the equipment.  
If the equipment is not powered, try to restore the external charging equipment’s power source.  
• If attempting to charge at a public station and power is unable to be restored, contact the station operator.  
• If attempting to charge at a private station (for example: charging at home) and power is unable to be restored,  
contact an electrician.  
If the equipment is powered, try charging the vehicle using different external charging equipment.  
• If the vehicle begins charging, the issue was likely with the equipment.  
• If the vehicle still does not charge, the issue may be with the vehicle.  
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You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can  
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 153 for more  
details.  
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's  
Owner's Manual at Charging & Adapter Product Guides.  
CP_a051  
Charge port may not open when pressed  
Use another method to open the charge port  
What this alert means:  
One of the charge port door sensors is not communicating properly. The charge port may not recognize the request  
to open when the charge port door is pressed.  
What to do:  
You can still use all other usual methods to open the charge port door:  
• Use the vehicle touchscreen.  
• Use the Tesla Mobile App.  
• With your vehicle unlocked, press the charge handle button on any Tesla charge cable, including a Wall  
Connector, Mobile Connector, or Supercharger.  
• Hold and press the trunk button on your key fob.  
For more information, see Opening the Charge Port on page 169.  
CP_a053  
Unable to charge - Charge station not powered  
Check power source or try a different station  
What this alert means:  
Charging cannot begin because the charging equipment is not ready. A charge handle is detected, but the charging  
station is not communicating with the vehicle. This issue could occur because:  
• The charging station is not powered.  
• The control pilot signal between the charging station and the vehicle is interrupted.  
This alert is usually specific to external charging equipment and power sources and does not typically indicate an  
issue with your vehicle that can be resolved by scheduling service.  
What to do:  
Try charging the vehicle with different charging equipment or at a different charging station.  
• If the vehicle begins charging, the issue was likely with the equipment.  
• If the vehicle still does not charge, the issue may be with the vehicle.  
If using a Mobile Connector or Wall Connector, first check the status lights on the front. If no status lights are visible,  
check the power source and contact an electrician to inspect the building wiring connection to the wall outlet or the  
Wall Connector to confirm that all wires are properly connected and torqued.  
If using other external charging equipment, consult the product's owner's manual to learn how to confirm that the  
station is powered. Contact an electrician to inspect the building wiring and charging equipment as necessary.  
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For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's  
Owner's Manual at Charging & Adapter Product Guides.  
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can  
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 153 for more  
details.  
CP_a054  
Charge port latch not engaged  
Fully insert charge cable or check for obstruction  
What this alert means:  
The charge port latch is unable to latch the charge cable in the charge port inlet. If the latch is not engaged, AC  
charging (for example, charging with a Mobile Connector or Wall Connector) will be limited to 16A and DC Fast  
Charging / Supercharging will be unavailable.  
The charge port light will pulse amber if this alert appears during AC charging and will be solid amber if this alert  
appears when attempting to DC Fast Charge / Supercharge.  
This alert is usually specific to external charging equipment and power sources and does not typically indicate an  
issue with your vehicle that can be resolved by scheduling service.  
What to do:  
Try re-inserting the charge cable fully into the charge port inlet.  
If your vehicle begins charging and the charge port light pulses green, the charge cable may not have been fully  
inserted before. AC charging should no longer be limited, and DC Fast Charging / Supercharging should be available.  
If charging is still limited or the vehicle will not charge at all, inspect the charge port inlet and the charge cable  
connector for any obstructions, such as debris, moisture, and/or foreign objects. Make sure any charge port inlet  
obstruction has been removed and any moisture has been allowed to dry, then try re-inserting the cable into the  
charge port.  
If charging is still limited or the vehicle will not charge at all, make sure the charge port latch manual release cable  
(located on the left-hand side in the trunk) has not been pulled. Make sure the handle (usually ring-shaped or a  
strap) for the manual release cable is free of obstructions and that nothing is attached to it (like a cargo net or  
umbrella). For more information on the charge port latch manual release, see Manually Releasing Charge Cable on  
page 172.  
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can  
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 153 for more  
details.  
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's  
Owner's Manual at Charging & Adapter Product Guides.  
For more information on charging, see Charging Instructions on page 169.  
CP_a055  
Charging equipment communication lost  
Check power source and charging equipment  
What this alert means:  
Charging stopped because communication between the vehicle and the external charging equipment was  
interrupted.  
This alert is usually specific to external charging equipment and power sources and does not typically indicate an  
issue with your vehicle that can be resolved by scheduling service.  
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What to do:  
Confirm whether the external charging equipment is powered by looking for any status lights, displays, or other  
indicators on the equipment. For more information on troubleshooting Mobile Connector or Wall Connector status  
lights, refer to the product's Owner's Manual at Charging & Adapter Product Guides.  
If the equipment is not powered, try to restore the external charging equipment’s power source.  
• If attempting to charge at a public station and power is unable to be restored, contact the station operator.  
• If attempting to charge at a private station (for example: charging at home) and power is unable to be restored,  
contact an electrician.  
If the equipment is powered, try charging the vehicle using different external charging equipment.  
• If the vehicle begins charging, the issue was likely with the equipment.  
• If the vehicle still does not charge, the issue may be with the vehicle.  
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can  
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 153 for more  
details.  
CP_a056  
Charging stopped - Charge cable disconnected  
Close charge port - Press brake pedal and retry  
What this alert means:  
Charging has stopped because your vehicle has detected that the connection between the charge port and charge  
cable has been unexpectedly interrupted.  
What to do:  
Before disconnecting a charge cable, make sure you first stop charging.  
With some external charging equipment, charging may be stopped by pressing the button on the charge handle.  
You can also stop charging from your vehicle touchscreen, your Tesla Mobile App, or the charging station.  
For more information, see Stopping Charging on page 170.  
CP_a058  
Unable to AC charge - Unplug and retry  
Or try DC Fast Charging / Supercharging  
What this alert means:  
Your vehicle is unable to AC charge because it has detected one of the following conditions and has tried to charge  
too many times without success:  
• The charge port is unable to detect whether a charge cable is inserted or detect the type of charge cable  
connected.  
• Your vehicle is unable to sense a valid pilot control signal coming from the charging station, so it cannot  
communicate effectively with the external charging equipment.  
• Communication between your vehicle and the external charging equipment has been interrupted.  
• The external charging equipment has reported an error that prevents your vehicle from charging.  
When this alert is present, there will always be at least one other alert present that identifies a more specific  
condition.  
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What to do:  
For more information and troubleshooting suggestions, check in your vehicle touchscreen under Controls > Service  
> Notifications for other recent alerts that involve charging.  
CP_a066  
Charging equipment not ready  
See equipment instructions to start charging  
What this alert means:  
Charging cannot begin because the charging station is communicating to your vehicle that either the external  
charging equipment is not ready or charging is not authorized. The control pilot signal that communicates between  
the charging station and your vehicle indicates that your vehicle is not allowed to start charging.  
This could occur because:  
• The charging station is actively delaying charging. For example, this can happen because the station has a  
scheduled charging feature activated.  
• The charging station requires further activation before the charge session can begin. Some additional  
authentication may be needed before the station starts charging your vehicle, such as a charging card, a mobile  
app, or a credit card.  
This alert is usually specific to external charging equipment and power sources and does not typically indicate an  
issue with your vehicle that can be resolved by scheduling service.  
What to do:  
Check the charging station for any instructions that explain the steps necessary to enable charging. For example,  
look for a touchscreen terminal, LED status indicators, printed instructions, or a payment interface that might  
provide guidance. If you cannot enable charging on the current charging station, try charging the vehicle with  
different charging equipment or at a different charging station.  
• If the vehicle begins charging, the issue was likely with the equipment.  
• If the vehicle still does not charge, the issue may be with the vehicle.  
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can  
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 153 for more  
details.  
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's  
Owner's Manual at Charging & Adapter Product Guides.  
For more information on charging, see Charging Instructions on page 169.  
CP_a078  
Cable blocked - Charge port latch may be frozen  
Try using Defrost Car button in Mobile App  
What this alert means:  
The charge port latch cannot unlatch the charge cable, and cold ambient temperature is detected.  
What to do:  
To remove any strain on the cable, re-insert the charge cable fully into the charge port inlet. Try again to unlatch the  
charge cable.  
If the charge cable still cannot be removed, the charge port latch may be frozen.  
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To help thaw any ice on the charge port latch, press the Defrost Car button in your Tesla Mobile App to defrost your  
vehicle for approximately 30 to 45 minutes.  
NOTE: Be sure to use Defrost Car in your Mobile App to defrost your vehicle. Adjusting the climate control settings  
in your vehicle's touchscreen is not as effective.  
If the charge cable still cannot be removed, try the charge port manual release cable in your vehicle’s trunk.  
1. Make sure your vehicle is not actively charging.  
◦ Press the charging icon in the bottom menu area of your vehicle touchscreen to display the charging screen.  
◦ If necessary, press Stop Charging.  
2. Open the rear trunk.  
3. Pull the charge port release cable downwards to unlatch the charge cable.  
◦ Note: The release cable is located on the left hand side of the rear trunk. It may be recessed within an opening  
of the trunk interior trim.  
4. Pull the charge cable from the charge port.  
For more information on the charge port latch manual release, see Manually Releasing Charge Cable on page 172.  
For more information on charging, see Charging Instructions on page 169.  
CP_a079  
Charge rate reduced - Charge port may be frozen  
Try using Defrost Car button in Mobile App  
What this alert means:  
The charge port latch is unable to secure the charge cable in the charge port inlet, and cold ambient temperature is  
detected. If the latch is not engaged, AC charging (for example, charging with a Mobile Connector or Wall  
Connector) will be limited to 16A and DC Fast Charging / Supercharging will be unavailable.  
The charge port light will pulse amber if this alert appears during AC charging and will be solid amber if this alert  
appears when attempting to DC Fast Charge / Supercharge.  
This alert is usually specific to external charging equipment and power sources and does not typically indicate an  
issue with your vehicle that can be resolved by scheduling service.  
What to do:  
Try re-inserting the charge cable fully into the charge port inlet. If your vehicle begins charging and the charge port  
light pulses green, the charge cable may not have been fully inserted before. AC charging should no longer be  
limited, and DC Fast Charging / Supercharging should be available.  
If charging is still limited or the vehicle will not charge at all, make sure the charge port latch manual release cable  
(located on the left-hand side in the trunk) has not been pulled. Make sure the handle (usually ring-shaped or a  
strap) for the manual release cable is free of obstructions and that nothing is attached to it (like a cargo net or  
umbrella). For more information on the charge port latch manual release, see Manually Releasing Charge Cable on  
page 172.  
If charging is still limited or the vehicle will not charge at all, inspect the charge port inlet and the charge cable  
connector for any obstructions, such as debris, moisture, and/or foreign objects. Make sure any charge port inlet  
obstruction has been removed and any moisture has been allowed to dry, then try re-inserting the cable into the  
charge port.  
If you have checked for and cleared any debris or foreign objects, but charging is still limited or your vehicle will not  
charge at all, the charge port latch may be frozen. To help thaw any ice on the charge port latch, press the Defrost  
Car button in your Tesla Mobile App to defrost your vehicle for approximately 30 to 45 minutes.  
NOTE: Be sure to use Defrost Car in your Mobile App to defrost your vehicle. Adjusting the climate control settings  
in your vehicle's touchscreen is not as effective.  
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If the alert remains present, limited AC charging should still be available.  
For more information on charging, see Charging Instructions on page 169.  
CP_a101  
Charge rate reduced - Wall connection hot  
Outlet or Wall Connector wiring must be checked  
What this alert means:  
High temperature detected by Wall Connector alerts indicate the building connection to the Wall Connector is  
getting too warm, so charging has been slowed to protect the wiring and Wall Connector.  
This is not typically an issue with your vehicle or your Wall Connector, but rather an issue with the building wiring.  
This may be caused by a loose building wiring connection to the Wall Connector and can be fixed quickly by an  
electrician.  
What to do:  
Contact an electrician to inspect the building wiring connection to the Wall Connector. They should make sure that  
all wires are properly connected and torqued according to the installation guide for the Wall Connector.  
Wall Connector installation guides can be found here.  
CP_a102  
Unable to charge - Wall connection too hot  
Outlet or Wall Connector wiring must be checked  
What this alert means:  
High temperature detected by Wall Connector alerts indicate the building connection to the Wall Connector is  
getting too warm, so charging has been slowed to protect the wiring and Wall Connector.  
This is not typically an issue with your vehicle or your Wall Connector, but rather an issue with the building wiring.  
This may be caused by a loose building wiring connection to the Wall Connector and can be fixed quickly by an  
electrician.  
What to do:  
Contact an electrician to inspect the building wiring connection to the Wall Connector. They should make sure that  
all wires are properly connected and torqued according to the installation guide for the Wall Connector.  
For more information, see the installation guide for your Wall Connector.  
CP_a143  
Charging adapter has electric arc flash hazard  
Use different charging equipment  
What this alert means:  
Charging is unavailable because your vehicle has detected an electric arc flash hazard in the third-party charging  
adapter used to connect a Combined Charging System (CCS) charge handle to your vehicle’s charge port.  
An electric arc flash can occur if you attempt to unplug while actively charging with the third-party charging  
adapter, and an electric arc flash can cause serious bodily injury and/or property damage.  
What to do:  
Follow the steps below to mitigate this risk:  
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• Make sure charging is completely stopped.  
1. Use your vehicle touchscreen to confirm charging has stopped, or to stop charging if necessary.  
2. Use the charging station display and controls to confirm charging has stopped, or to end any active charging  
session.  
• Make sure no flashing green or blue light (LED) is visible on your vehicle’s charge port.  
• Unplug the charging adapter from your vehicle’s charge port.  
• Confirm again that the charging station indicates no active charging session.  
• Unplug the charging adapter from the charge handle.  
Use different charging equipment to charge your vehicle. For more information on charging, see Charging  
Instructions on page 169.  
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can  
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 153 for more  
details.  
CP_a151  
Charge port error detected - Service is required  
AC charging may not function / OK to Supercharge  
What this alert means:  
Your vehicle's charge port requires service. The charge port is unable to establish a valid control pilot signal and  
communicate effectively with some AC charging equipment and power sources.  
While this alert remains present, AC charging and DC Fast Charging with non-Tesla charging stations may be limited  
or unavailable.  
What to do:  
It is recommended that you schedule service to have your vehicle's charge port inspected at your earliest convenient  
opportunity.  
In the meantime, Supercharging should continue to be available. Supercharging locations can be displayed through  
the map on your vehicle's touchscreen. See Maps and Navigation on page 153 for more details.  
AC charging may also be available using a Gen 2 Mobile Connector or Gen 3 Wall Connector. However, it is  
recommended that you make sure your vehicle's charge port can communicate with your Tesla charging product. Try  
charging with your Gen 2 Mobile Connector or Gen 3 Wall Connector, and confirm your vehicle is charging as  
expected, before relying on it.  
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's  
Owner's Manual at Charging & Adapter Product Guides.  
For more information on charging, see Charging Instructions on page 169.  
DI_a138  
Front motor disabled - OK to drive  
Vehicle power may be limited  
What this alert means:  
Your vehicle's front motor is unavailable. Power, speed, and acceleration may be reduced as your vehicle uses the  
rear motor(s) to continue driving.  
What to do:  
Continue to your destination. Your vehicle is OK to drive.  
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This alert may be caused by a temporary condition that will be resolved automatically. If this alert clears during your  
current drive, or is no longer present when you start your next drive, it was likely caused by a temporary condition.  
No action is required.  
This alert may also indicate a condition requiring front motor inspection and service. If this alert persists throughout  
subsequent drives, it is recommended that you schedule service. Your vehicle is OK to drive in the meantime.  
DI_a166  
Vehicle automatically parked to prevent rollaway  
Fasten seatbelt and close door to stay in gear  
What this alert means:  
Your vehicle has automatically shifted into Park (P) because it determined the driver was leaving or no longer  
present. This is expected vehicle behavior under various circumstances.  
Your vehicle will automatically shift into Park if all of these conditions are true:  
• Autopark is not active  
• Your vehicle is traveling slower than 1.4 mph (2.25 km/h) in Drive or Reverse  
• The last driver activity was detected more than 2 seconds ago. Driver activity includes:  
◦ Pressing the brake and/or accelerator pedal  
◦ Manually steering the vehicle.  
And at least two of these conditions are true:  
1. Driver seatbelt is detected as unbuckled.  
2. Driver is not detected as present.  
3. Driver door is detected as open.  
NOTE: Your vehicle will also automatically shift into Park when a charge cable is connected to the charge port.  
What to do:  
For more information on automatic shifting into Park, see Shifting on page 56.  
DI_a175  
Cruise control unavailable  
What this alert means:  
Cruise Control, including Traffic-Aware Cruise Control, is currently unavailable.  
Cruise Control might be unavailable because:  
• The driver canceled the request.  
• The driver unbuckled their seatbelt.  
• The front trunk, trunk, or a door is open.  
• The vehicle is traveling below the Cruise Control minimum speed of 18 mph (30 km/h).  
• There is an environmental condition, such as limited visibility.  
• Valet mode is active.  
What to do:  
Take control and drive your vehicle manually.  
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When any condition preventing Cruise Control activation is no longer present, Cruise Control should be available. If  
this alert persists throughout subsequent drives, schedule service at your earliest convenience. Your vehicle is OK to  
drive in the meantime.  
For more information, see Traffic-Aware Cruise Control on page 91.  
DI_a184  
Autopark canceled  
Take control  
What this alert means:  
Autopark has been canceled.  
Autopark might have been canceled because:  
• The driver pressed the Cancel button on the touchscreen.  
• The driver used the gear stalk or moved the steering wheel.  
• The driver pressed the accelerator pedal, pressed the brake pedal, or opened a door.  
• There is a steep slope / grade.  
• There is a weather condition affecting visibility.  
• The curb cannot be detected.  
• A trailer is attached to the vehicle.  
What to do:  
Park, or finish parking, your vehicle manually. Once you have finished parking, apply the brakes and shift into Park.  
Your vehicle will otherwise remain free-rolling.  
Autopark should be available again during your next drive.  
For more information, see To Cancel Parking on page 112 and Limitations on page 112.  
DI_a185  
Autopark Aborted  
What this alert means:  
Autopark has aborted and the Electronic Parking Brake has been applied.  
Autopark might have been canceled because:  
• The driver pressed the Cancel button on the touchscreen.  
• The driver used the gear stalk or moved the steering wheel.  
• The driver pressed the accelerator pedal, pressed the brake pedal, or opened a door.  
• There is a steep slope / grade.  
• There is a weather condition affecting visibility.  
• The curb cannot be detected.  
• A trailer is attached to the vehicle.  
What to do:  
Park, or finish parking, your vehicle manually.  
Autopark should be available again during your next drive.  
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For more information, see To Cancel Parking on page 112 and Limitations on page 112.  
DI_a190  
Rear tire tread depth low - Schedule service  
Inspect tires for rotation/replacement  
What this alert means:  
NOTE: This alert does NOT indicate that there is a flat tire.  
Your vehicle has detected that the rear tires have experienced more wear over time than the front tires, exceeding  
the recommended difference.  
What to do:  
It is recommended that the tread depth on all tires be inspected. As your tires wear during normal driving, the rear  
tires generally wear more quickly than the front tires.  
Tire rotation is important to balance tire wear evenly across all tires.ꢀWhen staggered tires (different front and rear  
tire sizes) are installed, regularly rotating the front and rear tires between the left and right sides of your vehicle will  
still make your tires wear more evenly and extend their life.  
Failure to rotate tires as recommended poses a risk of hydroplaning and losing control of the vehicle on wet roads.  
Failure to rotate tires also decreases the life of your tires, requiring premature replacement.  
It is recommended that you schedule service via your Tesla Mobile App or with an independent service provider to  
have your tires rotated when:  
• The difference in tire tread depth between any front and rear tire exceeds 1.5mm  
• Your vehicle has been driven for more than 6,250 miles (10,000 km) since the last rotation  
Tires may need to be replaced if the rear tread depth is determined to be at an unsafe level and either of these  
conditions applies:  
• A tire rotation is no longer adequate  
• Staggered tires (different front and rear tire sizes) installed on your vehicle make front/rear tire rotation  
unavailable  
Upon completion of tire inspection and any necessary tire service, update your vehicle’s tire configuration to  
optimize your vehicle settings to your tires and clear the alert for at least 6,250 miles. For more information, see Tire  
Care and Maintenance on page 184.  
It is not recommended that you rely on this alert instead of routine checks of tire tread depth. This alert should only  
be present when your vehicle estimates the tires are far beyond the recommended service interval.  
This alert is calibrated for Tesla tires and is not expected to work with tires of different types or sizes, including  
combinations of different tire brands or models. It may not display, or may display prematurely, on vehicles using  
tires not recommended by Tesla. For more information on recommended tires, see Wheels and Tires on page 215.  
DI_a245  
Vehicle Hold feature unavailable  
Keep brake pedal pressed while stopped  
What this alert means:  
Vehicle Hold is currently unavailable due to system constraints. When stopping, use the brake pedal to bring your  
vehicle to a complete stop and keep your vehicle stationary.  
What to do:  
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Continue to your destination. Your vehicle is OK to drive.  
If this alert persists throughout subsequent drives, schedule service at your earliest convenience. Your vehicle is OK  
to drive in the meantime.  
For more information, see Vehicle Hold on page 72.  
EPBL_a195 / EPBR_a195  
Vehicle automatically parked to prevent rollaway  
Fasten seatbelt and close door to stay in gear  
What this alert means:  
Your vehicle has automatically shifted into Park (P) because it determined the driver was leaving or no longer  
present. This is expected vehicle behavior under various circumstances.  
Your vehicle will automatically shift into Park if all of these conditions are true:  
• Autopark is not active  
• Your vehicle is traveling slower than 1.4 mph (2.25 km/h) in Drive or Reverse  
• The last driver activity was detected more than 2 seconds ago. Driver activity includes:  
◦ Pressing the brake and/or accelerator pedal  
◦ Manually steering the vehicle.  
And at least two of these conditions are true:  
1. Driver seatbelt is detected as unbuckled.  
2. Driver is not detected as present.  
3. Driver door is detected as open.  
NOTE: Your vehicle will also automatically shift into Park when a charge cable is connected to the charge port.  
What to do:  
For more information on automatic shifting into Park, see Shifting on page 56.  
ESP_a118  
Assist for low brake performance activated  
To stop, keep brake pedal firmly pressed  
What this alert means:  
Hydraulic Fade Compensation is active. This brake assist function activates temporarily to make sure you have full  
braking capability in conditions where reduced braking performance is detected by your vehicle.  
When this assist function activates, you may feel the brake pedal pull away from your foot and notice a strong  
increase in brake pressure. You may also hear a pumping sound coming from the brake hydraulic unit at the front of  
the vehicle. This will usually last for a few seconds, depending on road surface and vehicle speed. This is completely  
normal and does not indicate any issue with your vehicle.  
What to do:  
Continue to press the brake pedal as you normally would, and do not "pump" (repeatedly press and release) the  
pedal as this will interrupt the function.  
This alert will clear when your vehicle comes to a stop or you are no longer pressing the brake pedal. It may still be  
displayed for up to 5 seconds afterward.  
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Reduced braking performance is usually temporary, and can occur for a number of reasons including high brake  
temperatures after heavy brake use, or driving in extremely cold or wet conditions. It can also indicate that your  
brake pads or rotors have worn to the point that normal replacement is needed.  
If you continue to experience reduced braking performance which does not improve over time, please contact Tesla  
service at your convenience for a brake inspection.  
For more information, see Hydraulic Fade Compensation on page 66.  
PCS_a016  
Cannot charge - Poor grid power quality possible  
Retry / Try other charge location or Supercharging  
What this alert means:  
Charging has stopped due to a condition that prevents your vehicle from charging with AC power. DC fast charging /  
Supercharging should still function as expected.  
This may be due to power supply disturbances caused by the external charging equipment or by the electrical  
power grid. In some cases, this condition may be the result of using nearby electric devices that draw a lot of power.  
If these possible causes can be ruled out, then a condition with your vehicle itself may also be affecting AC charging.  
What to do:  
If this alert is accompanied by another alert that specifies the condition affecting AC charging, start by investigating  
that alert.  
Further troubleshooting tips based on equipment type:  
• If using a Mobile Connector, try charging the vehicle with a different wall outlet.  
◦ If the vehicle starts to charge, the issue was likely with the original wall outlet.  
◦ If the vehicle still does not charge, the issue may be with the Mobile Connector.  
• If using a Wall Connector, try charging the vehicle with different charging equipment like a Mobile Connector  
powered by a separate wall outlet.  
◦ If the vehicle starts to charge, the issue was likely with the Wall Connector.  
If the issue is with the original wall outlet or the Wall Connector, contact an electrician to inspect the wiring  
connection.  
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can  
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 153 for more  
details.  
If this alert persists when attempting to charge at multiple locations and with different charging equipment, it is  
recommended that you schedule service.  
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's  
Owner's Manual at Charging & Adapter Product Guides.  
PCS_a017  
Charging stopped - Power lost while charging  
Check power source and charging equipment  
What this alert means:  
Power has been lost during charging. This could result from the charging equipment losing power from the source  
(for example, a wall outlet) or from an issue with the charging equipment.  
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What to do:  
This alert is often accompanied by other alerts that can help you identify and troubleshoot the issue. Start by  
investigating any other displayed alerts that relate to charging issues.  
Alternatively, you can check Mobile Connector or Wall Connector status lights to confirm power to the device, and  
also refer to the product owner’s manual for troubleshooting information based on blink codes. If using other (non-  
Tesla) external charging equipment, check for a display or other user interface that provides troubleshooting help.  
If there is clearly no power to the charging equipment, check the circuit breaker for the wall outlet / Wall Connector  
to make sure it has not tripped.  
Further troubleshooting tips based on equipment type:  
• If using a Mobile Connector, try charging the vehicle with a different wall outlet.  
◦ If the vehicle starts to charge, the issue was likely with the original wall outlet.  
◦ If the vehicle still does not charge, the issue may be with the Mobile Connector.  
• If using a Wall Connector, try charging the vehicle with different charging equipment like a Mobile Connector  
powered by a separate wall outlet.  
◦ If the vehicle starts to charge, the issue was likely with the Wall Connector.  
If the issue is with the original wall outlet or the Wall Connector, contact an electrician to inspect the wiring  
connection.  
This alert is usually specific to external charging equipment and power sources and does not typically indicate an  
issue with your vehicle that can be resolved by scheduling service.  
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can  
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 153 for more  
details.  
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's  
Owner's Manual at Charging & Adapter Product Guides.  
PCS_a019  
Power grid or vehicle issue limiting AC charging  
Unplug and retry / Try different charging location  
What this alert means:  
Charging speed has been reduced due to a condition that affects your vehicle’s ability to charge with AC power. DC  
fast charging / Supercharging should still function as expected.  
This may be due to power supply disturbances caused by the external charging equipment or by the electrical  
power grid. In some cases, this condition may be the result of using nearby electric devices that draw a lot of power.  
If these possible causes can be ruled out, then a condition with your vehicle itself may also be affecting AC charging.  
What to do:  
If this alert is accompanied by another alert that specifies the condition affecting AC charging, start by investigating  
that alert.  
Further troubleshooting tips based on equipment type:  
• If using a Mobile Connector, try charging the vehicle with a different wall outlet.  
◦ If the vehicle starts to charge, the issue was likely with the original wall outlet.  
◦ If the vehicle still does not charge, the issue may be with the Mobile Connector.  
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• If using a Wall Connector, try charging the vehicle with different charging equipment like a Mobile Connector  
powered by a separate wall outlet.  
◦ If the vehicle starts to charge, the issue was likely with the Wall Connector.  
If the issue is with the original wall outlet or the Wall Connector, contact an electrician to inspect the wiring  
connection.  
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can  
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 153 for more  
details.  
If this alert persists when attempting to charge at multiple locations and with different charging equipment, it is  
recommended that you schedule service.  
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's  
Owner's Manual at Charging & Adapter Product Guides.  
PCS_a032  
Poor electric grid power quality detected  
Try different charging station or location  
What this alert means:  
Charging speed has been reduced or charging has been interrupted due to a condition that affects your vehicle’s  
ability to charge with AC power. DC fast charging / Supercharging should still function as expected.  
The onboard charger in your vehicle has detected power supply disturbances in the electrical power grid. These  
disturbances interfere with your vehicle's charging process.  
Typical causes of these power supply disturbances include:  
• Issues with the building wiring and/or the wall outlet.  
• Issues with the external charging equipment.  
• Other large electric devices, such as washing machines or air conditioning units, that temporarily draw a lot of  
power or otherwise disturb the electrical power grid.  
• External conditions affecting the electrical power grid.  
What to do:  
As this alert is usually specific to external charging equipment and power sources, and it does not typically indicate  
an issue with your vehicle that can be resolved by scheduling service, it is recommended that you:  
• Try charging with different wall outlets.  
• Try charging again (disconnect and reconnect to retry) when other large electric devices are not drawing power.  
• Try charging with multiple, different types of charging equipment at different locations.  
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can  
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 153 for more  
details.  
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's  
Owner's Manual at Charging & Adapter Product Guides.  
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PCS_a052  
External charging equipment not providing power  
Check power source or try different equipment  
What this alert means:  
Charging cannot begin due to a condition that prevents your vehicle from charging with AC power. DC fast  
charging / Supercharging should still function as expected.  
Your vehicle has requested AC power from the external charging equipment, but the onboard charger does not  
detect any supply voltage coming from the equipment.  
This can sometimes be caused by a hardware issue specific to the external charging equipment, which prevents the  
charging equipment from switching power to the vehicle on or off when requested. It could also occur due to  
another condition affecting the external charging equipment, the power source it is connected to, or your vehicle  
itself.  
What to do:  
This alert is usually specific to external charging equipment and power sources and does not typically indicate an  
issue with your vehicle that can be resolved by scheduling service.  
Try charging with multiple, different types of charging equipment.  
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can  
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 153 for more  
details.  
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's  
Owner's Manual at Charging & Adapter Product Guides.  
PCS_a053  
Charge rate reduced - Unexpected voltage drop  
Remove extension cords / Have wiring inspected  
What this alert means:  
Charging speed has been reduced because the onboard charger in your vehicle has detected a large voltage drop  
during charging.  
Likely causes of this issue include:  
• Problems with the building wiring and/or the wall outlet.  
• An extension cord or other wiring that cannot support the requested charge current.  
This issue can also result from turning on electric devices that draw a lot of power from the same branch circuit  
while the vehicle is charging.  
What to do:  
If this issue has occurred multiple times at your normal charging location, contact an electrician to inspect the  
electrical installation. They should check the following:  
• Any installed charging equipment and its connection to the building wiring.  
• The building wiring, including any wall outlet used with a Mobile Connector.  
• The electrical connection to the power utility line where it enters the building.  
Discuss with the electrician whether the charge current on the vehicle should be lowered, or if the installation should  
be upgraded to support a higher charge current.  
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This alert is usually specific to external charging equipment and power sources and does not typically indicate an  
issue with your vehicle that can be resolved by scheduling service.  
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can  
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 153 for more  
details.  
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's  
Owner's Manual at Charging & Adapter Product Guides.  
PCS_a054  
Charging stopped due to large voltage drop  
Remove extension cords / Have wiring inspected  
What this alert means:  
Charging has been interrupted because the onboard charger in your vehicle has detected an unusually large voltage  
drop.  
Likely causes of this issue include:  
• Problems with the building wiring and/or the wall outlet.  
• An extension cord or other wiring that cannot support the requested charge current.  
This issue can also result from turning on electric devices that draw a lot of power from the same branch circuit  
while the vehicle is charging.  
What to do:  
If this issue has occurred multiple times at your normal charging location, contact an electrician to inspect the  
electrical installation. They should check the following:  
• Any installed charging equipment and its connection to the building wiring.  
• The building wiring, including any wall outlet used with a Mobile Connector.  
• The electrical connection to the power utility line where it enters the building.  
Discuss with the electrician whether the charge current on the vehicle should be lowered, or if the installation should  
be upgraded to support a higher charge current.  
This alert is usually specific to external charging equipment and power sources and does not typically indicate an  
issue with your vehicle that can be resolved by scheduling service.  
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can  
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 153 for more  
details.  
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's  
Owner's Manual at Charging & Adapter Product Guides.  
PCS_a073  
External charging equipment error detected  
Try different charging equipment  
What this alert means:  
AC charging cannot begin due to a condition that prevents your vehicle from charging with AC power. DC fast  
charging / Supercharging should still function as expected.  
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Your vehicle's onboard charger is detecting input voltage at the charge port when no power has been requested  
from the external charging equipment, which indicates the external charging equipment is not functioning as  
expected.  
This can sometimes be caused by a hardware issue specific to the external charging equipment, which prevents the  
charging equipment from switching power to the vehicle on or off when requested. It could also occur due to  
another condition affecting the external charging equipment, or a condition affecting your vehicle itself.  
What to do:  
This alert is usually specific to external charging equipment and power sources and does not typically indicate an  
issue with your vehicle that can be resolved by scheduling service.  
Try charging with multiple, different types of charging equipment.  
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can  
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 153 for more  
details.  
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's  
Owner's Manual at Charging & Adapter Product Guides.  
PCS_a090  
Charging slowed - Some AC phases not powered  
Check power source and charging equipment  
What this alert means:  
Charging speed has been reduced due to a condition that affects your vehicle’s ability to charge with AC power. DC  
fast charging / Supercharging should still function as expected.  
Your vehicle's onboard charger has detected that one or more power converters is not receiving the necessary AC  
input voltage. For example: during three-phase charging, one phase might be missing from the AC input power  
provided by the external source. This could occur due to a condition affecting the external charging equipment, the  
power source it is connected to, or your vehicle itself.  
What to do:  
This alert is usually specific to external charging equipment and power sources and does not typically indicate an  
issue with your vehicle that can be resolved by scheduling service.  
Try charging with multiple, different types of charging equipment.  
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can  
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 153 for more  
details.  
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's  
Owner's Manual at Charging & Adapter Product Guides.  
UI_a006  
Service is required  
Schedule service now  
What this alert means:  
This alert is set remotely by Tesla when a condition requiring service is detected on your vehicle.  
This alert can be set due to various conditions. When you schedule service, more information should be available.  
This alert can only be cleared by a service technician after your vehicle has been serviced.  
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What to do:  
As this alert can be present due to various conditions, it is recommended that you schedule service at your earliest  
convenience.  
UI_a137  
Active service connection to vehicle  
Service performing remote diagnostics  
What this alert means:  
A service technician is remotely logged into your vehicle for diagnosis or repair. You may notice some loss of  
Infotainment functionality while the connection persists, but this alert does not indicate an issue with your vehicle.  
Your vehicle is OK to drive.  
What to do:  
This alert should clear automatically after the technician completes vehicle diagnosis or repair. You may find it  
necessary to restart your touchscreen to restore full Infotainment functionality after the alert has cleared.For more  
information, see Restarting the Touchscreen in your vehicle's Do It Yourself Guide.  
If this alert does not clear after 24 hours, it is recommended that you schedule service via your Tesla Mobile App or  
with an independent service provider. Please note that independent service provider options may vary, based on  
your vehicle configuration and your location.  
UMC_a001  
Unable to charge with Mobile Connector  
Inadequate outlet grounding - Try another outlet  
What this alert means:  
The Mobile Connector has detected that the electrical outlet has insufficient grounding, likely caused by an  
inadequate or missing ground connection.  
This does not indicate an issue with your Mobile Connector or vehicle, but instead points to an issue with the wall  
outlet / electrical installation the Mobile Connector is connected to.  
What to do:  
Have the electrical installation inspected by an electrician. Your electrician should make sure there is proper  
grounding at your circuit breaker or power distribution box, and also make sure that appropriate connections are  
made to the outlet, before you attempt to plug in the Mobile Connector again.  
If you need to charge in the meantime, try charging using a different outlet, at another location, or with another type  
of charging station.  
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can  
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 153 for more  
details.  
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's  
owner's manual.  
UMC_a002  
Unable to charge - Mobile Connector GFCI tripped  
Unplug charge handle from charge port and retry  
What this alert means:  
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The vehicle cannot charge because the ground-fault circuit interrupter (GFCI) in the Mobile Connector has tripped.  
Like the GFCI in a wall outlet, this feature is designed to stop the flow of electricity when there is a problem. It has  
interrupted charging to protect your vehicle and the charging equipment.  
This could happen for many reasons. The problem could be in the charge cable, the charge handle, the charge port,  
or even an onboard vehicle component.  
What to do:  
Inspect the charge port and the charge handle for pooled water or unusual levels of moisture. If you find excessive  
moisture, wait and let both the inside area of the charge port and the exposed portion of the charge handle dry  
sufficiently before trying again.  
Inspect the charge equipment for damage.  
• If the cable is in any way damaged or deteriorated, do not use it. Try different charging equipment instead.  
• If the cable is in good condition, try charging again with the same Mobile Connector.  
If the issue persists and prevents charging, try charging with different charging equipment.  
This alert is usually specific to external charging equipment and power sources and does not typically indicate an  
issue with your vehicle that can be resolved by scheduling service.  
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can  
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 153 for more  
details.  
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's  
owner's manual.  
UMC_a004  
Unable to charge with Mobile Connector  
Voltage too high / Try a different wall outlet  
What this alert means:  
The vehicle cannot charge, or charging is interrupted, because either the Mobile Connector:  
• Detects the wall outlet voltage is too high, or  
• Detects an unexpected increase in supply voltage from the wall outlet.  
What to do:  
Try charging the vehicle with a different wall outlet. If the vehicle starts to charge, the issue was likely with the  
original wall outlet. Contact an electrician to inspect the building wiring connection to that outlet.  
If the vehicle still does not charge when you try a different wall outlet, try charging at a different location.  
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can  
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 153 for more  
details.  
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's  
owner's manual.  
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UMC_a005  
Unable to charge with Mobile Connector  
Voltage too low / Try a different wall outlet  
What this alert means:  
The vehicle cannot charge, or charging is interrupted, because either the Mobile Connector:  
• Does not detect enough supply voltage from the wall outlet, or  
• Detects an unexpected drop in supply voltage from the wall outlet.  
What to do:  
Try charging the vehicle with a different wall outlet. If the vehicle starts to charge, the issue was likely with the  
original wall outlet. Contact an electrician to inspect the building wiring connection to that outlet.  
If the vehicle still does not charge when you try a different wall outlet, try charging at a different location.  
This alert is usually specific to external charging equipment and power sources and does not typically indicate an  
issue with your vehicle that can be resolved by scheduling service.  
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can  
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 153 for more  
details.  
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's  
owner's manual.  
UMC_a007  
Mobile Connector control box temperature high  
Let Mobile Connector cool to resume charging  
What this alert means:  
Charging has been interrupted because the Mobile Connector has detected a high temperature inside its control box  
housing.  
What to do:  
Make sure the Mobile Connector is not covered by anything, and that there is no heat source nearby. If the problem  
persists in normal ambient temperatures (under 100°F or 38°C), service is required.  
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can  
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 153 for more  
details.  
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's  
owner's manual.  
UMC_a008  
Unable to charge - Wall plug temperature high  
Wall outlet and wiring inspection recommended  
What this alert means:  
High temperature detected by Mobile Connector alerts indicate the outlet used to charge is becoming too warm, so  
charging has stopped to protect the outlet.  
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This does not indicate an issue with your Mobile Connector or vehicle, but instead points to an issue with the wall  
outlet / electrical installation the Mobile Connector is connected to.  
A warm outlet may be caused by a plug that is not fully inserted, a loose building wiring connection to the outlet, or  
an outlet that is beginning to wear out.  
What to do:  
Make sure your adapter is fully plugged into the outlet. If charging speed does not return to normal, contact an  
electrician to inspect the outlet and building wiring connections to the outlet and complete any repairs needed.  
If the outlet is worn, it should be replaced with a high-quality outlet. Consider upgrading to a Tesla Wall Connector  
for greater convenience and highest charging speed.  
UMC_a009  
Cannot charge - Charge handle temperature high  
Check charge handle or charge port for debris  
What this alert means:  
Charging has been interrupted because the Mobile Connector has detected a high temperature in the charge handle  
that connects to your vehicle's charge port.  
What to do:  
Make sure the Mobile Connector is fully inserted into your vehicle's charge port inlet.  
Inspect the charge port inlet and the Mobile Connector handle for any obstructions or moisture. Make sure any  
obstruction in the charge port or Mobile Connector handle has been removed and any moisture has been allowed to  
dry, then try re-inserting the Mobile Connector handle into the charge port.  
Also make sure the charge handle of the Mobile Connector is not covered by anything, and that there is no heat  
source nearby.  
If the alert persists in normal ambient temperatures (under 100°F or 38°C), and occurs during multiple charging  
attempts, this may indicate a condition affecting the Mobile Connector or your vehicle. It is recommended that you  
schedule service at your convenience.  
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can  
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 153 for more  
details.  
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's  
owner's manual.  
UMC_a010  
Mobile Connector to adapter connection hot  
Let cool - Plug adapter fully into Mobile Connector  
What this alert means:  
Charging has been interrupted because the Mobile Connector has detected a high temperature at the connection  
between the wall plug adapter and the control box.  
What to do:  
Make sure the wall plug adapter is fully connected to the Mobile Connector control box.  
Also make sure the wall plug adapter is not covered by anything, and that there is no heat source nearby.  
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After unplugging from the power source (wall outlet), inspect the wall plug adapter connection and the Mobile  
Connector control box connection for any obstructions or moisture. Make sure any obstruction has been removed  
and any moisture has been allowed to dry, then try re-inserting the wall plug adapter into the Mobile Connector and  
then connecting to the power source (wall outlet).  
Once the Mobile Connector control box temperature has decreased and any obstruction has been removed, the alert  
should clear and charging should possible.  
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can  
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 153 for more  
details.  
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's  
owner's manual.  
UMC_a011  
Charging equipment communication error  
Try again or try different equipment  
What this alert means:  
Your vehicle is unable to charge because it cannot communicate effectively with the Mobile Connector. The Mobile  
Connector cannot confirm via proximity detection that the charge handle is fully connected to your vehicle.  
What to do:  
First, confirm the lack of effective communication is caused by the Mobile Connector rather than an issue with your  
vehicle. This is usually the case.  
To confirm this, try charging the vehicle using different external charging equipment.  
• If the vehicle begins charging, the issue was likely with the Mobile Connector.  
• If the vehicle still does not charge, the issue may be with the vehicle.  
Inspect the charge port inlet and the Mobile Connector handle for any obstructions (use a flashlight as necessary).  
Make sure any obstruction has been removed and any moisture has been allowed to dry, then try re-inserting the  
Mobile Connector handle into the charge port.  
This alert is usually specific to external charging equipment and power sources and does not typically indicate an  
issue with your vehicle that can be resolved by scheduling service.  
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can  
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 153 for more  
details.  
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's  
owner's manual.  
For more information on charging, see Charging Instructions on page 169.  
UMC_a012  
Charging equipment communication error  
Try again or try different equipment  
What this alert means:  
Your vehicle is unable to charge because it cannot communicate effectively with the Mobile Connector. The Mobile  
Connector detects that it cannot generate or maintain a valid control pilot signal.  
What to do:  
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First, confirm the lack of effective communication is caused by the Mobile Connector rather than an issue with your  
vehicle. This is usually the case.  
To confirm this, try charging the vehicle using different external charging equipment.  
• If the vehicle begins charging, the issue was likely with the Mobile Connector.  
• If the vehicle still does not charge, the issue may be with the vehicle.  
Inspect the charge port inlet and the Mobile Connector handle for any obstructions (use a flashlight as necessary).  
Make sure any obstruction has been removed and any moisture has been allowed to dry, then try re-inserting the  
Mobile Connector handle into the charge port.  
This alert is usually specific to external charging equipment and power sources and does not typically indicate an  
issue with your vehicle that can be resolved by scheduling service.  
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can  
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 153 for more  
details.  
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's  
owner's manual.  
For more information on charging, see Charging Instructions on page 169.  
UMC_a013  
Wall plug adapter error - Charge rate reduced  
Plug adapter fully into Mobile Connector and retry  
What this alert means:  
Your Mobile Connector is unable to communicate with the wall plug adapter. Because your Mobile Connector cannot  
monitor the wall plug adapter temperature, charge current is automatically reduced to 8A.  
What to do:  
1. Unplug your Mobile Connector, including the wall plug adapter, completely from the wall outlet.  
2. Make sure the connection between the wall plug adapter and the main body of your Mobile Connector is secure.  
a. Disconnect the wall plug adapter completely from the main body of your Mobile Connector.  
b. Fully reinsert the wall plug adapter into the main body of your Mobile Connector by pushing it into the socket  
until it snaps into place.  
3. Try charging again by plugging the Mobile Connector, including wall plug adapter, fully into the wall outlet.  
4. If the alert persists, try using a different wall plug adapter (see steps above to make sure the adapter is fully  
connected to your Mobile Connector).  
a. If the alert is no longer present, the issue is likely with the wall plug adapter you were using previously.  
b. If the alert persists, the issue is likely with your Mobile Connector.  
If needed, obtain another wall plug adapter or Mobile Connector.  
In the meantime, you can continue to charge with the same equipment. The charge rate will be reduced, as charge  
current will be limited to 8A while this condition persists.  
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can  
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 153 for more  
details.  
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's  
owner's manual.  
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UMC_a014  
Wall plug adapter error - Charge rate reduced  
Plug adapter fully into Mobile Connector and retry  
What this alert means:  
Your Mobile Connector is unable to communicate with the wall plug adapter. Because your Mobile Connector cannot  
identify the type of wall outlet the wall plug adapter is connected to, charge current is automatically reduced to 8A.  
What to do:  
1. Unplug your Mobile Connector, including the wall plug adapter, completely from the wall outlet.  
2. Make sure the connection between the wall plug adapter and the main body of your Mobile Connector is secure.  
a. Disconnect the wall plug adapter completely from the main body of your Mobile Connector.  
b. Fully reinsert the wall plug adapter into the main body of your Mobile Connector by pushing it into the socket  
until it snaps into place.  
3. Try charging again by plugging the Mobile Connector, including wall plug adapter, fully into the wall outlet.  
4. If the alert persists, try using a different wall plug adapter (see steps above to make sure the adapter is fully  
connected to your Mobile Connector).  
a. If the alert is no longer present, the issue is likely with the wall plug adapter you were using previously.  
b. If the alert persists, the issue is likely with your Mobile Connector.  
If needed, obtain another wall plug adapter or Mobile Connector. In the meantime, you can continue to charge with  
the same equipment. The charge rate will be reduced, as charge current will be limited to 8A while this condition  
persists.  
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can  
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 153 for more  
details.  
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's  
owner's manual.  
UMC_a015  
Wall plug adapter error - Charge rate reduced  
Plug adapter fully into Mobile Connector and retry  
What this alert means:  
Your Mobile Connector is unable to communicate with the wall plug adapter. Because your Mobile Connector cannot  
identify the type of wall outlet the wall plug adapter is connected to, charge current is automatically reduced to 8A.  
What to do:  
1. Unplug your Mobile Connector, including the wall plug adapter, completely from the wall outlet.  
2. Make sure the connection between the wall plug adapter and the main body of your Mobile Connector is secure.  
a. Disconnect the wall plug adapter completely from the main body of your Mobile Connector.  
b. Fully reinsert the wall plug adapter into the main body of your Mobile Connector by pushing it into the socket  
until it snaps into place.  
3. Try charging again by plugging the Mobile Connector, including wall plug adapter, fully into the wall outlet.  
4. If the alert persists, try using a different wall plug adapter (see steps above to make sure the adapter is fully  
connected to your Mobile Connector).  
a. If the alert is no longer present, the issue is likely with the wall plug adapter you were using previously.  
b. If the alert persists, the issue is likely with your Mobile Connector.  
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If needed, obtain another wall plug adapter or Mobile Connector. In the meantime, you can continue to charge with  
the same equipment. The charge rate will be reduced, as charge current will be limited to 8A while this condition  
persists.  
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can  
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 153 for more  
details.  
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's  
owner's manual.  
UMC_a016  
Mobile Connector control box temperature high  
Maximum charge rate reduced  
What this alert means:  
Charge current has been temporarily reduced because the Mobile Connector has detected increased temperature  
inside its control box housing.  
What to do:  
Make sure the Mobile Connector is not covered by anything, and that there is no heat source nearby. If the problem  
persists in normal ambient temperatures (under 100°F or 38°C), service is required.  
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can  
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 153 for more  
details.  
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's  
owner's manual.  
UMC_a017  
Charge rate reduced - Wall plug temperature high  
Wall outlet and wiring inspection recommended  
What this alert means:  
High temperature detected by Mobile Connector alerts indicate the outlet used to charge is becoming too warm, so  
charging has been slowed to protect the outlet.  
This is not typically an issue with your vehicle or your Mobile Connector, but rather an issue with the outlet. A warm  
outlet may be caused by a plug that is not fully inserted, a loose building wiring connection to the outlet, or an  
outlet that is beginning to wear out.  
What to do:  
Make sure your adapter is fully plugged into the outlet. If charging speed does not return to normal, contact an  
electrician to inspect the outlet and building wiring connections to the outlet and complete any repairs needed.  
If the outlet is worn, it should be replaced with a high-quality outlet. Consider upgrading to a Tesla Wall Connector  
for greater convenience and highest charging speed.  
UMC_a018  
Charge rate reduced - Handle temperature high  
Check charge handle or charge port for debris  
What this alert means:  
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Charge current has been temporarily reduced because the Mobile Connector has detected increased temperature in  
the charge handle that connects to your vehicle's charge port.  
What to do:  
Make sure the Mobile Connector is fully inserted into your vehicle's charge port inlet.  
Inspect the charge port inlet and the Mobile Connector handle for any obstructions or moisture. Make sure any  
obstruction in the charge port or Mobile Connector handle has been removed and any moisture has been allowed to  
dry, then try re-inserting the Mobile Connector handle into the charge port.  
Also make sure the charge handle of the Mobile Connector is not covered by anything, and that there is no heat  
source nearby.  
If the alert persists in normal ambient temperatures (under 100°F or 38°C), and occurs during multiple charging  
attempts, this may indicate a condition affecting the Mobile Connector or your vehicle. It is recommended that you  
schedule service at your convenience.  
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can  
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 153 for more  
details.  
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's  
owner's manual.  
UMC_a019  
Mobile Connector to adapter connection hot  
Maximum charge rate reduced  
What this alert means:  
Charge current has been reduced because the Mobile Connector has detected a high temperature at the connection  
between the wall plug adapter and the control box.  
What to do:  
Make sure the wall plug adapter is fully connected to the Mobile Connector control box.  
After unplugging from the power source (wall outlet), inspect the wall plug adapter connection and the Mobile  
Connector control box connection for any obstructions or moisture.  
It is recommended that any debris / foreign objects be removed. Make sure any obstruction has been removed and  
any moisture has been allowed to dry, then try re-inserting the wall plug adapter into the Mobile Connector and then  
connecting to the power source (wall outlet).  
Also make sure the wall plug adapter is not covered by anything, and that there is no heat source nearby. If the alert  
persists in normal ambient temperatures (under 100°F or 38°C), and occurs during multiple charging attempts, this  
may indicate a condition affecting the Mobile Connector or your vehicle. It is recommended that you schedule  
service at your convenience.  
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can  
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 153 for more  
details.  
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's  
owner's manual.  
VCFRONT_a180  
Electrical system power reduced  
Vehicle may shut down unexpectedly  
What this alert means:  
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The electrical system cannot maintain the voltage required to support all vehicle features.  
If this alert is present while you are driving, it is possible your vehicle will shut down unexpectedly.  
If this alert is present when your vehicle is in Park or when it first wakes, it is possible your vehicle may not have  
adequate electrical power to start driving. A separate vehicle alert may be present to indicate that condition.  
What to do:  
It is recommended that you eliminate or reduce your use of any non-essential features. This can help your vehicle  
maintain adequate electrical power for essential functions.  
If this alert remains active, schedule service immediately. Without service, your vehicle may shut down unexpectedly  
or may not restart.  
VCFRONT_a182  
Schedule service to replace low voltage battery  
Software will not update until battery is replaced  
What this alert means:  
The low voltage battery is showing degraded performance and needs to be replaced. Until the low voltage battery is  
replaced, vehicle software updates will not complete.  
What to do:  
It is recommended that you have the low voltage battery replaced at your earliest convenient opportunity.  
You can schedule service via your Tesla Mobile App, or with an independent service provider that offers low voltage  
battery replacement for your vehicle. Please note that independent service provider options may vary, based on your  
vehicle configuration and your location.  
If the low voltage battery does not have enough electrical power to turn on your vehicle or open the doors, follow  
the instructions in Jump Starting on page 227.  
For more information on the battery system, see High Voltage Battery Information on page 167.  
VCFRONT_a191  
Electrical system power reduced  
Vehicle shutting down  
What this alert means:  
The low voltage battery cannot provide the electrical support necessary to drive or continue driving. Your vehicle is  
shutting down to preserve energy for essential functions other than driving.  
Your vehicle cannot be driven or continue driving while this condition continues.  
What to do:  
If this alert is present while you are driving, your vehicle needs to come to a stop immediately. It is recommended  
that you:  
• Pull over safely immediately  
• Use your Mobile App to contact Tesla Roadside Assistance immediately, or seek other roadside assistance if  
preferred  
If you do not pull over safely within a short time, your vehicle may shut down unexpectedly. It is also possible that  
your vehicle will not restart once parked.  
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When this alert is present, the electrical system cannot maintain the voltage required to support all vehicle features.  
Many vehicle functions may no longer work.  
It is possible your vehicle may lose all electrical power. If this occurs, you can still use the manual door releases to  
exit the vehicle if necessary. For more information, see Opening Doors from the Interior on page 14.  
This alert may be present due to various vehicle conditions. For more information and further recommended actions,  
check for other active vehicle alerts.  
If this alert remains present, it is recommended that you schedule service immediately. Without service, your vehicle  
may not drive, may shut down unexpectedly, or may not restart.  
VCFRONT_a192  
Electrical system is unable to support all features  
Switching off features to conserve energy  
What this alert means:  
The electrical system cannot support all vehicle features. Your vehicle is shutting down nonessential features to  
preserve energy for essential functions.  
If you are driving when this alert is present, it is possible your vehicle may shut down unexpectedly. It is also possible  
that your vehicle will not restart once parked.  
Nonessential features may be unavailable, including seat heaters, cabin climate control, and in-vehicle entertainment.  
This is expected behavior intended to help your vehicle maintain adequate electrical power for essential functions,  
including the ability to operate headlights, windows and doors, hazard lights, and the front trunk (frunk).  
It is possible your vehicle may lose all electrical power. If this occurs, you can still use the manual door releases to  
exit the vehicle if necessary. For more information, see Opening Doors from the Interior on page 14.  
What to do:  
This alert may be present due to various vehicle conditions. For more information and further recommended actions,  
check for other active vehicle alerts.  
VCFRONT_a216  
Vehicle may not restart - Service is required  
Electrical system issue detected  
What this alert means:  
An abnormally large and sustained power draw while driving or Supercharging / DC Fast Charging has made your  
vehicle’s electrical system unable to support all features and functions.  
Your vehicle will not restart until the electrical system has been serviced.  
Cabin climate control and air vent positioning, powered trunk liftgate, and steering column adjustments may be  
limited or unavailable.  
Other features and functions may also unavailable, or their performance may be affected. These include:  
• Powered doors  
• Powered windows  
• Front seat (movement and heating)  
• Rear seat heaters  
• Side mirror movement  
What to do:  
Troubleshooting  
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It is recommended that you schedule service at your earliest opportunity. Without service, your vehicle will remain  
unable to restart, and the electrical system will remain unable to support all features and functions.  
Some or all of the powered doors and windows in your vehicle may lose electrical power. If this occurs, you can still  
use the manual door releases to exit the vehicle if necessary. For more information, see Opening Doors from the  
Interior on page 14.  
VCFRONT_a220  
Electrical system is unable to support all features  
Schedule service  
What this alert means:  
The low voltage battery is not available and cannot provide electrical support for vehicle features.  
It is possible your vehicle will shut down unexpectedly. It is also possible that your vehicle will not restart after the  
current drive.  
You may notice that some nonessential features are not available. This is expected behavior due to your vehicle  
preserving energy for essential functions.  
What to do:  
It is recommended that you eliminate or reduce your use of any nonessential features. This can help your vehicle  
maintain adequate electrical power for essential functions other than driving, until it can be serviced.  
If this alert remains present, it is recommended that you schedule service immediately. Without service, your vehicle  
may not drive, may shut down unexpectedly, or may not restart.  
VCFRONT_a402  
Electrical system backup power is unavailable  
Vehicle will consume more energy while idle  
What this alert means:  
The backup power source for the electrical system, the low voltage battery, is not available or cannot provide the  
voltage required to support all vehicle features.  
The primary source of electrical power, the high voltage battery system, will continue to support vehicle functions,  
even when your vehicle is idle. For more information on the high voltage battery, see About the High Voltage Battery  
on page 167.  
You may notice that some nonessential features are not available. This is expected behavior due to your vehicle  
preserving energy for essential functions.  
You may also notice that your vehicle consumes more energy than usual when you are not driving it, or that your  
vehicle displays a lower projected range than you would normally expect after charging. This is normal vehicle  
behavior when this alert is present, and it will continue until the backup power source is restored.  
There is a chance that an issue affecting the primary power source could cause your vehicle to shut down  
unexpectedly.  
What to do:  
It is recommended that you limit or avoid the use of any nonessential features. This can help your vehicle maintain  
adequate electrical power for essential functions.  
It is recommended that you schedule service at your earliest opportunity, so the backup power source for the  
electrical system can be restored.  
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VCFRONT_a496  
Vehicle is preparing to shut down  
PULL OVER SAFELY  
What this alert means:  
The electrical system cannot provide adequate support to drive or continue driving. Your vehicle is preparing to shut  
down to preserve energy for essential functions other than driving.  
Your vehicle cannot be driven or continue driving while this condition continues.  
What to do:  
If this alert is present while you are driving, your vehicle needs to come to a stop as soon as possible. It is  
recommended that you:  
• Pull over safely at your earliest opportunity  
• Use your Mobile App to contact Tesla Roadside Assistance immediately, or seek other roadside assistance if  
preferred  
If you do not pull over safely within a short time, your vehicle may shut down unexpectedly. It is also possible that  
your vehicle will not restart once parked.  
It is possible your vehicle may lose all electrical power. If this occurs, you can still use the manual door releases to  
exit the vehicle if necessary. For more information, see Opening Doors from the Interior on page 14.  
This alert may be present due to various vehicle conditions. For more information and further recommended actions,  
check for other active vehicle alerts.  
VCFRONT_a592  
Unable to drive - Service is required  
Electrical system issue detected  
What this alert means:  
An abnormally large and sustained power draw has made your vehicle’s electrical system unable to support all  
features and functions.  
While this alert is present, your vehicle is unable to drive and will not restart.  
Cabin climate control, powered trunk liftgate, and steering column adjustments may be limited or unavailable. Many  
features and functions on the left side of your vehicle may be unavailable, or their performance may be affected.  
These include:  
• Powered doors  
• Powered windows  
• Front seat (movement and heating)  
• Rear seat heaters  
• Side mirror movement  
What to do:  
Without service, your vehicle will remain unable to drive, and the electrical system will remain unable to support all  
features and functions.  
Some or all of the powered doors and windows in your vehicle may lose electrical power. If this occurs, you can still  
use the manual door releases to exit the vehicle if necessary. For more information, see Opening Doors from the  
Interior on page 14.  
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VCFRONT_a593  
Unable to drive - Service is required  
Electrical system issue detected  
What this alert means:  
An abnormally large and sustained power draw has made your vehicle’s electrical system unable to support all  
features and functions.  
While this alert is present, your vehicle is unable to drive and will not restart.  
Cabin climate control, powered trunk liftgate, and steering column adjustments may be limited or unavailable. Many  
features and functions on the left side of your vehicle may be unavailable, or their performance may be affected.  
These include:  
• Powered doors  
• Powered windows  
• Front seat (movement and heating)  
• Rear seat heaters  
• Side mirror movement  
What to do:  
Without service, your vehicle will remain unable to drive, and the electrical system will remain unable to support all  
features and functions.  
Some or all of the powered doors and windows in your vehicle may lose electrical power. If this occurs, you can still  
use the manual door releases to exit the vehicle if necessary. For more information, see Opening Doors from the  
Interior on page 14.  
VCFRONT_a596  
Unable to drive - Service is required  
Electrical system issue detected  
What this alert means:  
An abnormally large and sustained power draw has made your vehicle’s electrical system unable to support all  
features and functions.  
While this alert is present, your vehicle is unable to drive and will not restart.  
Air vent positioning may be limited or unavailable. Many features and functions on the right side of your vehicle may  
be unavailable, or their performance may be affected. These include:  
• Powered doors  
• Powered windows  
• Front seat (movement and heating)  
• Rear seat heaters  
• Side mirror movement  
What to do:  
It is recommended that you schedule service at your earliest opportunity. Without service, your vehicle will remain  
unable to drive, and the electrical system will remain unable to support all features and functions.  
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Troubleshooting Alerts  
Some or all of the powered doors and windows in your vehicle may lose electrical power. If this occurs, you can still  
use the manual door releases to exit the vehicle if necessary. For more information, see Opening Doors from the  
Interior on page 14.  
VCFRONT_a597  
Unable to drive - Service is required  
Electrical system issue detected  
What this alert means:  
An abnormally large and sustained power draw has made your vehicle’s electrical system unable to support all  
features and functions.  
While this alert is present, your vehicle is unable to drive and will not restart.  
Air vent positioning may be limited or unavailable. Many features and functions on the right side of your vehicle may  
be unavailable, or their performance may be affected. These include:  
• Powered doors  
• Powered windows  
• Front seat (movement and heating)  
• Rear seat heaters  
• Side mirror movement  
What to do:  
It is recommended that you schedule service at your earliest opportunity. Without service, your vehicle will remain  
unable to drive, and the electrical system will remain unable to support all features and functions.  
Some or all of the powered doors and windows in your vehicle may lose electrical power. If this occurs, you can still  
use the manual door releases to exit the vehicle if necessary. For more information, see Opening Doors from the  
Interior on page 14.  
VCSEC_a221  
Air pressure below recommendation for tires  
Check pressure and refill air as needed  
What this alert means:  
This alert does NOT indicate that there is a flat tire.  
The tire pressure monitoring system (TPMS) has detected that the air pressure in one or more of your tires is at least  
20% lower than the recommended cold tire pressure.  
See Maintaining Tire Pressures on page 184 for detailed information on where to find the recommended cold  
pressure (RCP) for your vehicle's tires, how to check tire pressures, and how to keep your tires properly inflated.  
This alert may appear in cold weather because the air in your tires naturally contracts when it becomes cold,  
decreasing tire pressures.  
What to do:  
Add air to maintain the recommended cold tire pressure. Although drops in tire pressure are expected in colder  
weather, the recommended cold tire pressure should be maintained at all times.  
The alert may clear as the vehicle is driven. This is because the tires will warm up and the tire pressure will increase.  
Even if the alert clears, the tires should still be refilled with air once they have cooled.  
Troubleshooting  
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Troubleshooting Alerts  
The alert will clear once the Tire Pressure Monitoring System detects that each of your tires is inflated to the  
recommended cold pressure.  
• The alert and Tire Pressure indicator light may still be present immediately after you have filled your tires to the  
recommended cold pressure, but both should clear once you have driven a short distance.  
• You may need to drive over 15 mph (25 km/h) for at least 10 minutes for the Tire Pressure Monitoring System to  
measure and report your updated tire pressures.  
If you repeatedly see this alert for the same tire, have the tire inspected for a slow leak. You can visit a local tire shop  
or schedule service using your Tesla Mobile App.  
For more information on tire pressure and inflation, see Tire Care and Maintenance on page 184.  
VCSEC_a228  
Air pressure in tires very low  
PULL OVER SAFELY - Check for flat tire  
What this alert means:  
This alert indicates that one or more of the tires on your vehicle is extremely low or flat.  
The tire pressure monitoring system (TPMS) has detected that the air pressure in one or more of your tires is  
significantly lower than the recommended cold tire pressure.  
What to do:  
You should pull over carefully as soon as possible. In a safe location, check for a flat tire.  
You can request Tesla roadside assistance options (mobile tire, loaner wheel, tow) if required. See Contacting Tesla  
Roadside Assistance on page 222 for more information.  
In a non-emergency situation, it is recommended that you visit a local tire shop for assistance or schedule service  
using your Tesla Mobile App.  
See Maintaining Tire Pressures on page 184 for detailed information on where to find the recommended cold  
pressure (RCP) for your vehicle's tires, how to check tire pressures, and how to keep your tires properly inflated.  
The alert should clear once the Tire Pressure Monitoring System has a consistent tire pressure measurement for each  
of your tires of at least 30 psi.  
• The alert and Tire Pressure indicator light may still be present immediately after you have filled your tires to the  
recommended cold pressure, but both should clear once you have driven a short distance.  
• You may need to drive over 15 mph (25 km/h) for at least 10 minutes for the Tire Pressure Monitoring System to  
measure and report your updated tire pressures.  
For more information on tire pressure and inflation, see Tire Care and Maintenance on page 184.  
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