Get For safety and security Guide for Toyota C-Hr SUV 2020

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For safety and security

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1-1. For safe use

Before driving...................... 22

For safe driving ................... 24

Seat belts............................ 26

SRS airbags........................ 32

Front passenger occupant

classification system......... 46

Exhaust gas precautions..... 53

1-2. Child safety

Riding with children............. 54

Child restraint systems........ 55

1-3. Emergency assistance

Safety Connect ................... 74

1-4. Theft deterrent system

Engine immobilizer

system .............................. 81

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1-1. For safe use

Before driving

Floor mat

Use only floor mats designed specifically for vehicles of the same

model and model year as your vehicle. Fix them securely in place

onto the carpet.

1

Insert the retaining hooks (clips)

into the floor mat eyelets.

2

Turn the upper knob of each

retaining hook (clip) to secure

the floor mats in place.

*

*: Always align the

marks.

The shape of the retaining hooks (clips) may differ from that shown in the

illustration.

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1-1. For safe use

WARNING

Observe the following precautions.

Failure to do so may cause the driver’s floor mat to slip, possibly interfering

with the pedals while driving. An unexpectedly high speed may result or it may

become difficult to stop the vehicle. This could lead to an accident, resulting in

death or serious injury.

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■When installing the driver’s floor mat

●Do not use floor mats designed for other models or different model year

vehicles, even if they are Toyota Genuine floor mats.

●Only use floor mats designed for the driver’s seat.

●Always install the floor mat securely using the retaining hooks (clips) pro-

vided.

●Do not use two or more floor mats on top of each other.

●Do not place the floor mat bottom-side up or upside-down.

■Before driving

●Check that the floor mat is securely

fixed in the correct place with all the

provided retaining hooks (clips). Be

especially careful to perform this check

after cleaning the floor.

●With the engine stopped and the shift

lever in P, fully depress each pedal to

the floor to make sure it does not inter-

fere with the floor mat.

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For safe driving

For safe driving, adjust the seat and mirror to an appropriate

position before driving.

Correct driving posture

Adjust the angle of the seat-

back so that you are sitting

straight up and so that you do

not have to lean forward to

steer. (P. 141)

Adjust the seat so that you can

depress the pedals fully and so

that your arms bend slightly at

the elbow when gripping the

steering wheel. (P. 141, 149)

Lock the head restraint in place with the center of the head restraint

closest to the top of your ears. (P. 145)

Wear the seat belt correctly. (P . 2 6)

Correct use of the seat belts

Make sure that all occupants are wearing their seat belts before driv-

ing the vehicle. (P . 2 6)

Use a child restraint system appropriate for the child until the child

becomes large enough to properly wear the vehicle’s seat belt.

(P . 5 5)

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Adjusting the mirrors

Make sure that you can see the rear of the vehicle clearly by adjusting

the inside and outside rear view mirrors properly. (P. 151, 152)

WARNING

Observe the following precautions.

1

Failure to do so may result in death or serious injury.

●Do not adjust the position of the driver’s seat while driving.

Doing so could cause the driver to lose control of the vehicle.

●Do not place a cushion between the driver or passenger and the seatback.

A cushion may prevent correct posture from being achieved, and reduce

the effectiveness of the seat belt and head restraint.

●Do not place anything under the front seats.

Objects placed under the front seats may become jammed in the seat

tracks and stop the seat from locking in place. This may lead to an acci-

dent and the adjustment mechanism may also be damaged.

●Always observe the legal speed limit when driving on public roads.

●When driving over long distances, take regular breaks before you start to

feel tired.

Also, if you feel tired or sleepy while driving, do not force yourself to con-

tinue driving and take a break immediately.

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Seat belts

Make sure that all occupants are wearing their seat belts before

driving the vehicle.

Correct use of the seat belts

● Extend the shoulder belt so that

it comes fully over the shoulder,

but does not come into contact

with the neck or slide off the

shoulder.

● Position the lap belt as low as

possible over the hips.

● Adjust the position of the seat-

back. Sit up straight and well

back in the seat.

● Do not twist the seat belt.

Fastening and releasing the seat belt

To fasten the seat belt, push the

plate into the buckle until a click

sound is heard.

To release the seat belt, press

the release button.

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Adjusting the seat belt shoulder anchor height (front seats)

Push the seat belt shoulder

anchor down while pressing the

release button.

Push the seat belt shoulder

anchor up.

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Move the height adjuster up and

down as needed until you hear a

click.

Seat belt pretensioners (front and outboard rear seats)

The pretensioners help the seat

belts to quickly restrain the occu-

pants by retracting the seat belts

when the vehicle is subjected to

certain types of severe frontal or

side collision or a vehicle rollover.

The pretensioners do not activate

in the event of a minor frontal

impact, a minor side impact or a

rear impact.

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■Emergency locking retractor (ELR)

The retractor will lock the belt during a sudden stop or on impact. It may also

lock if you lean forward too quickly. A slow, easy motion will allow the belt to

extend so that you can move around fully.

■Automatic locking retractor (ALR)

When a passenger’s shoulder belt is completely extended and then retracted

even slightly, the belt is locked in that position and cannot be extended. This

feature is used to hold the child restraint system (CRS) firmly. To free the belt

again, fully retract the belt and then pull the belt out once more. (P . 5 7)

■Child seat belt usage

The seat belts of your vehicle were principally designed for persons of adult

size.

●Use a child restraint system appropriate for the child, until the child

becomes large enough to properly wear the vehicle’s seat belt. (P . 5 5)

●When the child becomes large enough to properly wear the vehicle’s seat

belt, follow the instructions regarding seat belt usage. (P . 2 6)

■Replacing the belt after the pretensioner has been activated

If the vehicle is involved in multiple collisions, the pretensioner will activate for

the first collision, but will not activate for the second or subsequent collisions.

■Seat belt extender

If your seat belts cannot be fastened

securely because they are not long

enough,

a

personalized seat belt

extender is available from your Toyota

dealer free of charge.

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1-1. For safe use

WARNING

Observe the following precautions to reduce the risk of injury in the event of

sudden braking, sudden swerving or an accident.

Failure to do so may cause death or serious injury.

■Wearing a seat belt

●Ensure that all passengers wear a seat belt.

●Always wear a seat belt properly.

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●Each seat belt should be used by one person only. Do not use a seat belt

for more than one person at once, including children.

●Toyota recommends that children be seated in the rear seat and always

use a seat belt and/or an appropriate child restraint system.

●To achieve a proper seating position, do not recline the seat more than

necessary. The seat belt is most effective when the occupants are sitting

up straight and well back in the seats.

●Do not wear the shoulder belt under your arm.

●Always wear your seat belt low and snug across your hips.

■Pregnant women

Obtain medical advice and wear the seat

belt in the proper way. (P . 2 6)

Women who are pregnant should posi-

tion the lap belt as low as possible over

the hips in the same manner as other

occupants, extending the shoulder belt

completely over the shoulder and avoid-

ing belt contact with the rounding of the

abdominal area.

If the seat belt is not worn properly, not

only the pregnant woman, but also the

fetus could suffer death or serious injury

as a result of sudden braking or a colli-

sion.

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1-1. For safe use

WARNING

■People suffering illness

Obtain medical advice and wear the seat belt in the proper way. (P . 2 6)

■When children are in the vehicle

P . 6 6

■Seat belt pretensioners (front seats and outboard rear seats)

●Do not place anything, such as a cushion, on the front passenger’s seat.

Doing so will disperse the passenger’s weight, which prevents the sensor

from detecting the passenger’s weight properly. As a result, the seat belt

pretensioner for the front passenger’s seat may not activate in the event of

a collision.

●If the pretensioner has activated, the SRS warning light will come on. In

that case, the seat belt cannot be used again and must be replaced at

your Toyota dealer.

■Adjustable shoulder anchor (front seats)

Always make sure the shoulder belt is positioned across the center of your

shoulder. The belt should be kept away from your neck, but not falling off

your shoulder. Failure to do so could reduce the amount of protection in an

accident and cause death or serious injuries in the event of a sudden stop,

sudden swerve or accident. (P . 2 7)

■Seat belt damage and wear

●Do not damage the seat belts by allowing the belt, plate, or buckle to be

jammed in the door.

●Inspect the seat belt system periodically. Check for cuts, fraying, and loose

parts. Do not use a damaged seat belt until it is replaced. Damaged seat

belts cannot protect an occupant from death or serious injury.

●Ensure that the belt and plate are locked and the belt is not twisted.

If the seat belt does not function correctly, immediately contact your Toyota

dealer.

●Replace the seat assembly, including the belts, if your vehicle has been

involved in a serious accident, even if there is no obvious damage.

●Do not attempt to install, remove, modify, disassemble or dispose of the

seat belts. Have any necessary repairs carried out by your Toyota dealer.

Inappropriate handling may lead to incorrect operation.

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WARNING

■Using a seat belt extender

●Do not wear the seat belt extender if you can fasten the seat belt without

the extender.

●Do not use the seat belt extender when installing a child restraint system

because the belt will not securely hold the child restraint system, increas-

ing the risk of death or serious injury in the event of an accident.

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●The personalized extender may not be safe on another vehicle, when

used by another person, or at a different seating position other than the

one originally intended.

NOTICE

■When using a seat belt extender

When releasing the seat belt, press on the buckle release button on the

extender, not on the seat belt.

This helps prevent damage to the vehicle interior and the extender itself.

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SRS airbags

The SRS airbags inflate when the vehicle is subjected to certain

types of severe impacts that may cause significant injury to the

occupants. They work together with the seat belts to help reduce

the risk of death or serious injury.

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◆ SRS front airbags

SRS driver airbag/front passenger airbag

Can help protect the head and chest of the driver and front passen-

ger from impact with interior components

SRS driver’s knee airbag

1

Can help provide driver protection

SRS front passenger’s seat cushion airbag

Can help restrain the front passenger

◆ SRS side and curtain shield airbags

SRS front side airbags

Can help protect the torso of the front seat occupants

SRS rear side airbags

Can help protect the torso of occupants in the rear outer seats

SRS curtain shield airbags

● Can help protect primarily the head of occupants in the outer

seats

● Can help prevent the occupants from being thrown from the vehi-

cle in the event of vehicle rollover

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SRS airbag system components

Front impact sensors

Driver’s seat position sensor

Driver airbag

Front passenger airbag

“AIR BAG ON” and “AIR BAG

OFF” indicator lights

Driver’s knee airbag

SRS warning light

Side impact sensors (front)

Airbag sensor assembly

Side impact sensors (front

doors)

Seat belt pretensioners and

force limiters (rear)

Seat belt pretensioners and

force limiters (front)

Seat cushion airbag

Front passenger’s seat belt

buckle switch

Side airbags (front)

Side airbags (rear)

Driver’s seat belt buckle

switch

Curtain shield airbags

Side impact sensors (rear)

Front passenger occupant

classification system (ECU

and sensors)

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Your vehicle is equipped with ADVANCED AIRBAGS designed based

on the US motor vehicle safety standards (FMVSS208). The airbag

sensor assembly (ECU) controls airbag deployment based on infor-

mation obtained from the sensors etc. shown in the system compo-

nents diagram above. This information includes crash severity and

occupant information. As the airbags deploy, a chemical reaction in

the inflators quickly fills the airbags with nontoxic gas to help restrain

the motion of the occupants.

1

WARNING

■SRS airbag precautions

Observe the following precautions regarding the SRS airbags.

Failure to do so may cause death or serious injury.

●The driver and all passengers in the vehicle must wear their seat belts

properly.

The SRS airbags are supplemental devices to be used with the seat belts.

●The SRS driver airbag deploys with considerable force, and can cause

death or serious injury especially if the driver is very close to the airbag.

The National Highway Traffic Safety Administration (NHTSA) advises:

Since the risk zone for the driver’s airbag is the first 2 - 3 in. (50 - 75 mm)

of inflation, placing yourself 10 in. (250 mm) from your driver airbag pro-

vides you with a clear margin of safety. This distance is measured from

the center of the steering wheel to your breastbone. If you sit less than

10 in. (250 mm) away now, you can change your driving position in sev-

eral ways:

• Move your seat to the rear as far as you can while still reaching the ped-

als comfortably.

• Slightly recline the back of the seat.

Although vehicle designs vary, many drivers can achieve the 10 in.

(250 mm) distance, even with the driver seat all the way forward, simply

by reclining the back of the seat somewhat. If reclining the back of your

seat makes it hard to see the road, raise yourself by using a firm, non-

slippery cushion, or raise the seat if your vehicle has that feature.

• If your steering wheel is adjustable, tilt it downward. This points the air-

bag toward your chest instead of your head and neck.

The seat should be adjusted as recommended by NHTSA above, while

still maintaining control of the foot pedals, steering wheel, and your view

of the instrument panel controls.

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WARNING

■SRS airbag precautions

●If the seat belt extender has been con-

nected to the front seat belt buckles but

the seat belt extender has not also been

fastened to the latch plate of the seat

belt, the SRS front airbags will judge

that the driver and front passenger are

wearing the seat belt even though the

seat belt has not been connected. In

this case, the SRS front airbags may

not activate correctly in a collision,

resulting in death or serious injury in the

event of a collision. Be sure to wear the

seat belt with the seat belt extender.

●The SRS front passenger airbag also deploys with considerable force, and

can cause death or serious injury especially if the front passenger is very

close to the airbag. The front passenger seat should be as far from the air-

bag as possible with the seatback adjusted, so the front passenger sits

upright.

●Improperly seated and/or restrained infants and children can be killed or

seriously injured by a deploying airbag. An infant or child who is too small

to use a seat belt should be properly secured using a child restraint sys-

tem. Toyota strongly recommends that all infants and children be placed in

the rear seats of the vehicle and properly restrained. The rear seats are

safer for infants and children than the front passenger seat. (P . 5 5)

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WARNING

■SRS airbag precautions

●Do not sit on the edge of the seat or

lean against the dashboard.

1

●Do not allow a child to stand in front of

the SRS front passenger airbag unit or

sit on the knees of a front passenger.

●Do not allow the front seat occupants to

hold items on their knees.

●Do not lean against the door, the roof

side rail or the front, side and rear pil-

lars.

●Do not allow anyone to kneel on the

passenger seats toward the door or put

their head or hands outside the vehicle.

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WARNING

■SRS airbag precautions

●Do not attach anything to or lean any-

thing against areas such as the dash-

board, steering wheel pad and lower

portion of the instrument panel.

These items can become projectiles

when the SRS driver, front passenger

and driver’s knee airbag deploy.

●Do not attach anything to areas such as

the door, windshield, side window, front

or rear pillar, roof side rail and assist

grip.

●Vehicles without a smart key system:

Do not attach any heavy, sharp or hard

objects such as keys and accessories

to the key. The objects may restrict the

SRS driver’s knee airbag inflation or be

thrust into the driver’s seat area by the

force of the deploying airbag, thus caus-

ing a danger.

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WARNING

■SRS airbag precautions

●If a vinyl cover is put on the area where the SRS driver’s knee airbag will

deploy, be sure to remove it.

●Do not use seat accessories which cover the parts where the SRS side

airbags and SRS seat cushion airbag inflate as they may interfere with

inflation of the SRS airbags. Such accessories may prevent the side air-

bags and seat cushion airbag from activating correctly, disable the system

or cause the side airbags and seat cushion airbag to inflate accidentally,

resulting in death or serious injury.

1

●Do not strike or apply significant levels of force to the area of the SRS air-

bag components or the front doors.

Doing so can cause the SRS airbags to malfunction.

●Do not touch any of the component parts immediately after the SRS air-

bags have deployed (inflated) as they may be hot.

●If breathing becomes difficult after the SRS airbags have deployed, open a

door or window to allow fresh air in, or leave the vehicle if it is safe to do

so. Wash off any residue as soon as possible to prevent skin irritation.

●If the areas where the SRS airbags are stored, such as the steering wheel

pad and front and rear pillars garnishes, are damaged or cracked, have

them replaced by your Toyota dealer.

●Do not place anything, such as a cushion, on the front passenger’s seat.

Doing so will disperse the passenger’s weight, which prevents the sensor

from detecting the passenger’s weight properly. As a result, the SRS front

airbags for the front passenger may not deploy in the event of a collision.

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WARNING

■Modification and disposal of SRS airbag system components

Do not dispose of your vehicle or perform any of the following modifications

without consulting your Toyota dealer. The SRS airbags may malfunction or

deploy (inflate) accidentally, causing death or serious injury.

●Installation, removal, disassembly and repair of the SRS airbags

●Repairs, modifications, removal or replacement of the steering wheel,

instrument panel, dashboard, seats or seat upholstery, front, side and rear

pillars or roof side rails or front door panels, trims and speakers

●Modifications to the front door panel (such as making a hole in it)

●Repairs or modifications of the front fender, front bumper, or side of the

occupant compartment

●Installation of a grille guard (bull bars, kangaroo bar, etc.), snow plows,

winches or roof luggage carrier

●Modifications to the vehicle’s suspension system

●Installation of electronic devices such as mobile two-way radios and CD

players

●Modifications to your vehicle for a person with a physical disability

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■If the SRS airbags deploy (inflate)

●Slight abrasions, burns, bruising, etc., may be sustained from SRS airbags,

due to the extremely high speed deployment (inflation) by hot gases.

●A loud noise and white powder will be emitted.

●Parts of the airbag module (steering wheel hub, airbag cover and inflator) as

well as the front seats, parts of the front and rear pillars, and roof side rails,

may be hot for several minutes. The airbag itself may also be hot.

1

●The windshield may crack.

●Fuel supply to the engine will be stopped. (→P. 420)

●For Safety Connect subscribers, if any of the following situations occur, the

system is designed to send an emergency call to the response center, noti-

fying them of the vehicle’s location (without needing to push the “SOS” but-

ton) and an agent will attempt to speak with the occupants to ascertain the

level of emergency and assistance required. If the occupants are unable to

communicate, the agent automatically treats the call as an emergency and

helps to dispatch the necessary emergency services. ( P . 7 4)

• An SRS airbag is deployed.

• A seat belt pretensioner is activated.

• The vehicle is involved in a severe rear-end collision.

■SRS airbag deployment conditions (SRS front airbags)

●The SRS front airbags will deploy in the event of an impact that exceeds the

set threshold level (the level of force corresponding to an approximately

12 - 18 mph [20 - 30 km/h] frontal collision with a fixed wall that does not

move or deform).

However, this threshold velocity will be considerably higher in the following

situations:

• If the vehicle strikes an object, such as a parked vehicle or sign pole,

which can move or deform on impact

• If the vehicle is involved in an underride collision, such as a collision in

which the front of the vehicle “underrides”, or goes under, the bed of a

truck

●Depending on the type of collision, it is possible that only the seat belt pre-

tensioners will activate.

●The SRS seat cushion airbag on the front passenger seat will not operate if

the occupant is not wearing a seat belt.

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■SRS airbag deployment conditions (SRS side and curtain shield airbags)

●The SRS side and curtain shield airbags will deploy in the event of an

impact that exceeds the set threshold level (the level of force corresponding

to the impact force produced by an approximately 3300 lb. [1500 kg] vehicle

colliding with the vehicle cabin from a direction perpendicular to the vehicle

orientation at an approximate speed of 12 - 18 mph [20 - 30 km/h]).

●Both SRS curtain shield airbags may deploy in the event of a severe side

collision.

●Both SRS curtain shield airbags will deploy in the event of vehicle rollover.

●Both SRS curtain shield airbags may also deploy in the event of a severe

frontal collision.

■Conditions under which the SRS airbags may deploy (inflate), other than

a collision

The SRS front airbags and SRS curtain shield airbags may also deploy if a

serious impact occurs to the underside of your vehicle. Some examples are

shown in the illustration.

●Hitting a curb, edge of pavement or hard

surface

●Falling into or jumping over a deep hole

●Landing hard or falling

The SRS curtain shield airbags may also deploy under the situations shown

in the illustration.

●The angle of vehicle tip-up is marginal

●The vehicle skids and hits a curb stone

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■Types of collisions that may not deploy the SRS airbags (SRS front air-

bags)

The SRS front airbags do not generally inflate if the vehicle is involved in a

side or rear collision, if it rolls over, or if it is involved in a low-speed frontal

collision. But, whenever a collision of any type causes sufficient forward

deceleration of the vehicle, deployment of the SRS front airbags may occur.

●Collision from the side

●Collision from the rear

●Vehicle rollover

1

■Types of collisions that may not deploy the SRS airbags (SRS side and

curtain shield airbags)

The SRS side and curtain shield airbags may not activate if the vehicle is

subjected to a collision from the side at certain angles, or a collision to the

side of the vehicle body other than the passenger compartment.

●Collision from the side to the vehicle

body other than the passenger compart-

ment

●Collision from the side at an angle

The SRS side airbags do not generally inflate if the vehicle is involved in a

frontal or rear collision, if it rolls over, or if it is involved in a low-speed side

collision.

●Collision from the front

●Collision from the rear

●Vehicle rollover

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The SRS curtain shield airbags do not generally inflate if the vehicle is

involved in a rear collision, if it pitches end over end, or if it is involved in a

low-speed side or low-speed frontal collision.

●Collision from the rear

●Pitching end over end

■When to contact your Toyota dealer

In the following cases, the vehicle will require inspection and/or repair. Con-

tact your Toyota dealer as soon as possible.

●Any of the SRS airbags have been inflated.

●The front of the vehicle is damaged or

deformed, or was involved in an acci-

dent that was not severe enough to

cause the SRS front airbags to inflate.

●A portion of a door or its surrounding

area is damaged, deformed or has had a

hole made in it, or the vehicle was

involved in an accident that was not

severe enough to cause the SRS side

and curtain shield airbags to inflate.

●The pad section of the steering wheel,

dashboard near the front passenger air-

bag or lower portion of the instrument

panel is scratched, cracked, or other-

wise damaged.

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●The front passenger’s seat cushion sur-

face is scratched, cracked, or otherwise

damaged.

1

●The surface of the seats with the SRS

side airbag is scratched, cracked, or oth-

erwise damaged.

●The portion of the front pillars, rear pil-

lars or roof side rail garnishes (padding)

containing the SRS curtain shield air-

bags inside is scratched, cracked, or

otherwise damaged.

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Front passenger occupant classification

system

Your vehicle is equipped with a front passenger occupant classi-

fication system. This system detects the conditions of the front

passenger seat and activates or deactivates the front passenger

airbag and seat cushion airbag in the front passenger side.

U.S.A.

Canada

SRS warning light

Seat belt reminder light

“AIR BAG ON” indicator light

“AIR BAG OFF” indicator light

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Condition and operation in the front passenger occupant classi-

fication system

■ Adult*¹

“AIR BAG ON” and “AIR BAG OFF”

“AIR BAG ON”

indicator lights

1

Indicator/

warning light

SRS warning light

Seat belt reminder light

Front passenger airbag

Off

Off*²or

^flashing*³

Side airbag

on the front passenger seat

Activated

Curtain shield airbag

in the front passenger side

Devices

Activated*²or

Seat cushion airbag in the front passenger

side

^deactivated*³

Front passenger’s seat belt pretensioner

and force limiter

Activated

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■ Child*⁴

“AIR BAG OFF”

or “AIR BAG

“AIR BAG ON” and “AIR BAG OFF”

indicator lights

^ON”*⁴

Indicator/

warning light

SRS warning light

Off

Off*²or

Seat belt reminder light

Front passenger airbag

^flashing*³

Deactivated or

^activated*⁴

Side airbag

on the front passenger seat

Activated

Curtain shield airbag

Devices

in the front passenger side

Deactivated or

^activated*^{2, 4}

Seat cushion airbag

in the front passenger side

Front passenger’s seat belt pretensioner

and force limiter

Activated

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■ Child restraint system with infant*⁵

“AIR BAG

^OFF”*⁶

“AIR BAG ON” and “AIR BAG OFF”

indicator lights

Indicator/

warning light

SRS warning light

Off

Off*²or

1

Seat belt reminder light

Front passenger airbag

^flashing*³

Deactivated

Side airbag

on the front passenger seat

Activated

Curtain shield airbag

Devices

in the front passenger side

Seat cushion airbag

in the front passenger side

Deactivated

Activated

Front passenger’s seat belt pretensioner

and force limiter

■ Unoccupied

“AIR BAG ON” and “AIR BAG OFF”

indicator lights

“AIR BAG OFF”

Indicator/

warning light

SRS warning light

Seat belt reminder light

Front passenger airbag

Off

Deactivated

Side airbag

on the front passenger seat

Activated

Curtain shield airbag

Devices

in the front passenger side

Seat cushion airbag

in the front passenger side

Deactivated

Activated

Front passenger’s seat belt pretensioner

and force limiter

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50

1-1. For safe use

■ There is a malfunction in the system

“AIR BAG ON” and “AIR BAG OFF”

“AIR BAG OFF”

indicator lights

Indicator/

warning light

SRS warning light

On

Seat belt reminder light

Front passenger airbag

Deactivated

Side airbag

on the front passenger seat

Activated

Curtain shield airbag

Devices

in the front passenger side

Seat cushion airbag

in the front passenger side

Deactivated

Activated

Front passenger’s seat belt pretensioner

and force limiter

*¹: The system judges a person of adult size as an adult. When a smaller

adult sits in the front passenger seat, the system may not recognize him/

her as an adult depending on his/her physique and posture.

*²: In the event the front passenger is wearing a seat belt.

*³: In the event the front passenger does not wear a seat belt

*⁴: For some children, child in seat, child in booster seat or child in convertible

seat, the system may not recognize him/her as a child. Factors which may

affect this can be the physique or posture.

*⁵: Never install a rear-facing child restraint system on the front passenger

seat. A forward-facing child restraint system should only be installed on the

front passenger seat when it is unavoidable. (P . 5 5)

*⁶: In case the indicator light is not illuminated, consult this manual on how to

install the child restraint system properly. (P . 5 7)

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1-1. For safe use

WARNING

■Front passenger occupant classification system precautions

Observe the following precautions regarding the front passenger occupant

classification system.

Failure to do so may cause death or serious injury.

●Wear the seat belt properly.

1

●Make sure the front passenger’s seat belt plate has not been left inserted

into the buckle before someone sits in the front passenger seat.

●Make sure the “AIR BAG OFF” indicator light is not illuminated when using

the seat belt extender for the front passenger seat. If the “AIR BAG OFF”

indicator light is illuminated, disconnect the extender tongue from the seat

belt buckle, and reconnect the seat belt. Reconnect the seat belt extender

after making sure the “AIR BAG ON” indicator light is illuminated. If you

use the seat belt extender while the “AIR BAG OFF” indicator light is illumi-

nated, the SRS airbags for the front passenger may not activate, which

could cause death or serious injury in the event of a collision.

●Do not apply a heavy load to the front passenger seat or equipment (e.g.

seatback pocket).

●Do not put weight on the front passenger seat by putting your hands or

feet on the front passenger seat seatback from the rear passenger seat.

●Do not let a rear passenger lift the front passenger seat with their feet or

press on the seatback with their legs.

●Do not put objects under the front passenger seat.

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1-1. For safe use

WARNING

■Front passenger occupant classification system precautions

●Do not recline the front passenger seatback so far that it touches the rear

seat. This may cause the “AIR BAG OFF” indicator light to be illuminated,

which indicates that the SRS airbags for the front passenger will not acti-

vate in the event of a severe accident. If the seatback touches the rear

seat, return the seatback to a position where it does not touch the rear

seat. Keep the front passenger seatback as upright as possible when the

vehicle is moving. Reclining the seatback excessively may lessen the

effectiveness of the seat belt system.

●If an adult sits in the front passenger seat, the “AIR BAG ON” indicator

light is illuminated. If the “AIR BAG OFF” indicator is illuminated, ask the

passenger to sit up straight, well back in the seat, feet on the floor, and

with the seat belt worn correctly. If the “AIR BAG OFF” indicator still

remains illuminated, either ask the passenger to move to the rear seat, or

if that is not possible, move the front passenger seat fully rearward.

●When it is unavoidable to install a forward-facing child restraint system on

the front passenger seat, install the child restraint system on the front pas-

senger seat in the proper order. (P . 5 7)

●Do not modify or remove the front seats.

●Do not kick the front passenger seat or subject it to severe impact. Other-

wise, the SRS warning light may come on to indicate a malfunction of the

front passenger occupant classification system. In this case, contact your

Toyota dealer immediately.

●Child restraint systems installed on the rear seat should not contact the

front seatbacks.

●Do not use a seat accessory, such as a cushion and seat cover, that cov-

ers the seat cushion surface.

●Do not modify or replace the upholstery of the front seat.

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1-1. For safe use

Exhaust gas precautions

Harmful substance to the human body is included in exhaust

gases if inhaled.

1

WARNING

Exhaust gases include harmful carbon monoxide (CO), which is colorless and

odorless. Observe the following precautions.

Failure to do so may cause exhaust gases enter the vehicle and may lead to

an accident caused by light-headedness, or may lead to death or a serious

health hazard.

■Important points while driving

●Keep the back door closed.

●If you smell exhaust gases in the vehicle even when the back door is

closed, open the windows and have the vehicle inspected at your Toyota

dealer as soon as possible.

■When parking

●If the vehicle is in a poorly ventilated area or a closed area, such as a

garage, stop the engine.

●Do not leave the vehicle with the engine on for a long time.

If such a situation cannot be avoided, park the vehicle in an open space

and ensure that exhaust fumes do not enter the vehicle interior.

●Do not leave the engine running in an area with snow build-up, or where it

is snowing. If snowbanks build up around the vehicle while the engine is

running, exhaust gases may collect and enter the vehicle.

■Exhaust pipe

The exhaust system needs to be checked periodically. If there is a hole or

crack caused by corrosion, damage to a joint or abnormal exhaust noise, be

sure to have the vehicle inspected and repaired by your Toyota dealer.

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1-2. Child safety

Riding with children

Observe the following precautions when children are in the vehi-

cle.

Use a child restraint system appropriate for the child, until the

child becomes large enough to properly wear the vehicle’s seat

belt.

● It is recommended that children sit in the rear seats to avoid acci-

dental contact with the shift lever, wiper switch, etc.

● Use the rear door child-protector lock or the window lock switch to

avoid children opening the door while driving or operating the

power window accidentally. (P. 122, 155)

● Do not let small children operate equipment which may catch or

pinch body parts, such as the power window, hood, back door,

seats, etc.

WARNING

Never leave children unattended in the vehicle, and never allow children to

have or use the key.

Children may be able to start the vehicle or shift the vehicle into neutral.

There is also a danger that children may injure themselves by playing with

the side windows, the moon roof (if equipped) or other features of the vehi-

cle. In addition, heat build-up or extremely cold temperatures inside the

vehicle can be fatal to children.

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1-2. Child safety

Child restraint systems

Before installing a child restraint system in the vehicle, there are

precautions that need to be observed, different types of child

restraint systems, as well as installation methods, etc., written in

this manual.

1

● Use a child restraint system when riding with a small child that

cannot properly use a seat belt. For the child’s safety, install the

child restraint system to a rear seat. Be sure to follow the installa-

tion method that is in the operation manual enclosed with the

restraint system.

Table of contents

Points to remember......................................................................P . 5 5

Child restraint system ..................................................................P . 5 7

When using a child restraint system ............................................P . 5 8

Child restraint system installation method

• Fixed with a seat belt ...............................................................P . 6 1

• Fixed with a child restraint LATCH anchor...............................P . 6 7

• Using an anchor bracket (for top tether strap) .........................P . 7 0

Points to remember

The laws of all 50 states of the U.S.A. as well as Canada now require

the use of child restraint systems.

● Prioritize and observe the warnings, as well as the laws and regula-

tions for child restraint systems.

● Use a child restraint system until the child becomes large enough to

properly wear the vehicle’s seat belt.

● Choose a child restraint system that suits your vehicle and is appro-

priate to the age and size of the child.

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1-2. Child safety

WARNING

■When a child is riding

Observe the following precautions.

Failure to do so may result in death or serious injury.

●For effective protection in automobile accidents and sudden stops, a child

must be properly restrained, using a seat belt or child restraint system

which is correctly installed. For installation details, refer to the operation

manual enclosed with the child restraint system. General installation

instruction is provided in this manual.

●Toyota strongly urges the use of a proper child restraint system that con-

forms to the weight and size of the child, installed on the rear seat. Accord-

ing to accident statistics, the child is safer when properly restrained in the

rear seat than in the front seat.

●Holding a child in your or someone else’s arms is not a substitute for a

child restraint system. In an accident, the child can be crushed against the

windshield or between the holder and the interior of the vehicle.

■Handling the child restraint system

If the child restraint system is not properly fixed in place, the child or other

passengers may be seriously injured or even killed in the event of sudden

braking, sudden swerving, or an accident.

●If the vehicle were to receive a strong impact from an accident, etc., it is

possible that the child restraint system has damage that is not readily visi-

ble. In such cases, do not reuse the restraint system.

●Make sure you have complied with all installation instructions provided

with the child restraint system manufacturer and that the system is prop-

erly secured.

●Keep the child restraint system properly secured on the seat even if it is

not in use. Do not store the child restraint system unsecured in the pas-

senger compartment.

●If it is necessary to detach the child restraint system, remove it from the

vehicle or store it securely in the luggage compartment.

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1-2. Child safety

Child restraint system

■ Types of child restraint system installation methods

Confirm with the operation manual enclosed with the child restraint

system about the installation of the child restraint system.

Installation method

Page

1

Seat belt

attachment

P. 6 1

Child

restraint

LATCH

anchors

attachment

P. 6 7

Anchor

brackets (for

top

tether

P. 7 0

strap) attach-

ment

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1-2. Child safety

When using a child restraint system

■ When installing a child restraint system to a front passenger

seat

For the safety of a child, install a child restraint system to a rear

seat. When installing child restraint system to a front passenger

seat is unavoidable, adjust the seat as follows and install the child

restraint system.

● Raise the seatback as much

as possible

● Move the seat to the rear-

most position

● If the head restraint interferes

with the child restraint sys-

tem installation and the head

restraint can be removed,

remove the head restraint

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59

1-2. Child safety

WARNING

■When using a child restraint system

Observe the following precautions.

Failure to do so may result in death or serious injury.

●Never install a rear-facing child restraint system on the front passenger

seat even if the “AIR BAG OFF” indicator light is illuminated. In the event

of an accident, the force of the rapid inflation of the front passenger airbag

can cause death or serious injury to the child if the rear-facing child

restraint system is installed on the front passenger seat.

1

●A forward-facing child restraint system may be installed on the front pas-

senger seat only when it is unavoidable. A child restraint system that

requires a top tether strap should not be used in the front passenger seat

since there is no top tether strap anchor for the front passenger seat.

●A forward-facing child restraint system

may be installed on the front passenger

seat only when it is unavoidable. When

installing a forward-facing child restraint

system on the front passenger seat,

move the seat as far back as possible,

even if the “AIR BAG OFF” indicator

light is illuminated.

If the head restraint interferes with the child restraint system installation

and the head restraint can be removed, remove the head restraint.

●Do not allow the child to lean his/her

head or any part of his/her body against

the door or the area of the seat, front or

rear pillars, or roof side rails from which

the SRS side airbags or SRS curtain

shield airbags deploy even if the child is

seated in the child restraint system. It is

dangerous if the SRS side airbags and

curtain shield airbags inflate, and the

impact could cause death or serious

injury to the child.

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1-2. Child safety

WARNING

■When using a child restraint system

Observe the following precautions.

Failure to do so may result in death or serious injury.

●When a booster seat is installed, always ensure that the shoulder belt is

positioned across the center of the child’s shoulder. The belt should be

kept away from the child’s neck, but not so that it could fall off the child’s

shoulder.

●Use child restraint system suitable to the age and size of the child and

install it to the rear seat.

●If the driver’s seat interferes with the

child restraint system and prevents it

from being attached correctly, attach the

child restraint system to the right-hand

rear seat.

●Adjust the front passenger seat so that

it does not interfere with the child

restraint system.

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61

1-2. Child safety

Child restraint system fixed with a seat belt

A child restraint system for a small child or baby must itself be prop-

erly restrained on the seat with the lap portion of the lap/shoulder belt.

◆ Installing child restraint system using a seat belt (child

restraint lock function belt)

1

Install the child restraint system in accordance to the operation

manual enclosed with the child restraint system.

■ Rear-facing — Infant seat/convertible seat

1

Place the child restraint sys-

tem on the rear seat facing

the rear of the vehicle.

2

Run the seat belt through the

child restraint system and

insert the plate into the

buckle. Make sure that the

belt is not twisted.

3

Fully extend the shoulder belt

and allow it to retract to put it

in lock mode. In lock mode,

the belt cannot be extended.

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62

1-2. Child safety

4

While pushing the child

restraint system down into

the rear seat, allow the

shoulder belt to retract until

the child restraint system is

securely in place.

After the shoulder belt has

retracted to a point where there

is no slack in the belt, pull the

belt to check that it cannot be

extended.

5

After installing the child restraint system, rock it back and forth to

ensure that it is installed securely. (P . 6 6)

■ Forward-facing — Convertible seat

1

If installing the child restraint system to the front passenger seat

is unavoidable, refer to P . 5 8 for front passenger seat adjustment.

2

If the head restraint interferes

with the child restraint sys-

tem installation and the head

restraint can be removed,

remove the head restraint.

(P. 145)

3

Place the child restraint sys-

tem on the seat facing the

front of the vehicle.

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63

1-2. Child safety

4

5

6

Run the seat belt through the

child restraint system and

insert the plate into the

buckle. Make sure that the

belt is not twisted.

1

Fully extend the shoulder belt

and allow it to retract to put it

in lock mode. In lock mode,

the belt cannot be extended.

While pushing the child

restraint system into the rear

seat, allow the shoulder belt

to retract until the child

restraint system is securely

in place.

After the shoulder belt has

retracted to a point where there

is no slack in the belt, pull the

belt to check that it cannot be

extended.

7

8

If the child restraint has a top tether strap, follow the child

restraint manufacturer’s operation manual regarding the installa-

tion, using the top tether strap to latch onto the top tether strap

anchor. (P . 7 0)

After installing the child restraint system, rock it back and forth to

ensure that it is installed securely. (P . 6 6)

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64

1-2. Child safety

■ Booster seat

1

If installing the child restraint system to the front passenger seat

is unavoidable, refer to P . 5 8 for front passenger seat adjustment.

2

High back type: If the head

restraint interferes with your

child restraint system, and

the head restraint can be

removed, remove the head

restraint. (P. 145)

3

Place the child restraint system on the seat facing the front of the

vehicle.

 Booster type

 High back type

4

Sit the child in the child

restraint system. Fit the seat

belt to the child restraint sys-

tem according to the manu-

facturer’s instructions and

insert the plate into the

buckle. Make sure that the

belt is not twisted.

Check that the shoulder belt is correctly positioned over the child’s

shoulder and that the lap belt is as low as possible. (P . 2 6)

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65

1-2. Child safety

◆ Removing a child restraint system installed with a seat belt

Press the buckle release button

and fully retract the seat belt.

When releasing the buckle, the

child restraint system may

spring up due to the rebound of

the seat cushion. Release the

buckle while holding down the

child restraint system.

1

Since the seat belt automatically

reels itself, slowly return it to the

stowing position.

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66

1-2. Child safety

WARNING

■When installing a child restraint system

Observe the following precautions.

Failure to do so may result in death or serious injury.

●Do not allow children to play with the seat belt. If the seat belt becomes

twisted around a child’s neck, it may lead to choking or other serious inju-

ries that could result in death.

If this occurs and the buckle cannot be unfastened, scissors should be

used to cut the belt.

●Ensure that the belt and plate are securely locked and the seat belt is not

twisted.

●Shake the child restraint system left and right, and forward and backward

to ensure that it has been securely installed.

●After securing a child restraint system, never adjust the seat.

●When a booster seat is installed, always ensure that the shoulder belt is

positioned across the center of the child’s shoulder. The belt should be

kept away from the child’s neck, but not so that it could fall off the child’s

shoulder.

●Follow all installation instructions provided by the child restraint system

manufacturer.

●When securing some types of child restraint systems in rear seats, it may

not be possible to properly use the seat belts in positions next to the child

restraint without interfering with it or affecting seat belt effectiveness. Be

sure your seat belt fits snugly across your shoulder and low on your hips. If

it does not, or if it interferes with the child restraint, move to a different

position. Failure to do so may result in death or serious injury.

■When installing a booster seat

To prevent the belt from going into ALR lock mode, do not fully extend the

shoulder belt. ALR mode causes the belt to tighten only. This could cause

injury or discomfort to the child. (P . 2 8)

■Do not use a seat belt extender

If a seat belt extender is used when installing a child restraint system, the

seat belt will not securely hold the child restraint system, which could cause

death or serious injury to the child or other passengers in the event of sud-

den braking, sudden swerving or an accident.

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1-2. Child safety

Child restraint system fixed with a child restraint LATCH anchor

■ Child restraint LATCH anchors

LATCH anchors are provided

for the rear outboard seats.

(Buttons displaying the location

of the anchors are attached to

the seats.)

1

■ When installing in the rear outboard seats

Install the child restraint system in accordance to the operation

manual enclosed with the child restraint system.

1

If the head restraint interferes with the child restraint system

installation and the head restraint can be removed, remove the

head restraint. (P. 145)

2

Flip up and fold the cover,

and fix it with the hook-and-

loop fastener.

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68

1-2. Child safety

 With flexible lower attachments

3

Latch the hooks of the lower

attachments onto the LATCH

anchors.

For owners in Canada:

The symbol on

a

child

restraint system indicates the

presence of a lower connec-

tor system.

Canada only

 With rigid lower attachments

3

Latch the buckles onto the

LATCH anchors.

For owners in Canada:

The symbol on

a

child

restraint system indicates the

presence of a lower connec-

tor system.

Canada only

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69

1-2. Child safety

4

5

If the child restraint has a top tether strap, follow the child

restraint manufacturer’s operation manual regarding the installa-

tion, using the top tether strap to latch onto the top tether strap

anchor. (P . 7 0)

After installing the child restraint system, rock it back and forth to

ensure that it is installed securely. (P . 6 6)

1

■ When installing in the rear center seat

There are no LATCH anchors behind the rear center seat. How-

ever, the inboard LATCH anchors of the outboard seats, which are

16.1 in. (410 mm) apart, can be used if the child restraint system

manufacturer’s instructions permit use of those anchors with the

anchor spacing stated.

Child restraint systems with rigid lower attachments cannot be

installed in the center seat. This type of child restraint system can

only be installed in the outboard seat.

■Laws and regulations pertaining to anchors

The LATCH system conforms to FMVSS225 or CMVSS210.2.

Child restraint systems conforming to FMVSS213 or CMVSS213 specifica-

tions can be used.

This vehicle is designed to conform to SAE J1819.

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1-2. Child safety

WARNING

■When installing a child restraint system

Observe the following precautions.

Failure to do so may result in death or serious injury.

●When using the LATCH anchors, be sure that there are no foreign objects

around the anchors and that the seat belt is not caught behind the child

restraint system.

●Follow all installation instructions provided by the child restraint system

manufacturer.

●Never attach two child restraint system attachments to the same anchor. In

a collision, one anchor may not be strong enough to hold two child

restraint system attachments and may break.

If the LATCH anchors are already in use, use the seat belt to install a child

restraint system in the center seat.

●When securing some types of child restraint systems in rear seats, it may

not be possible to properly use the seat belts in positions next to the child

restraint without interfering with it or affecting seat belt effectiveness. Be

sure your seat belt fits snugly across your shoulder and low on your hips. If

it does not, or if it interferes with the child restraint, move to a different

position. Failure to do so may result in death or serious injury.

●If the seat is adjusted, reconfirm the security of the child restraint system.

Using an anchor bracket (for top tether strap)

■ Anchor brackets (for top tether strap)

Anchor brackets are provided for each rear seat.

Use anchor brackets when fix-

ing the top tether strap.

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71

1-2. Child safety

■ Fixing the top tether strap to the anchor bracket

Install the child restraint system in accordance to the operation

manual enclosed with the child restraint system.

 Rear outboard seats

1

Remove the head restraint.

(P. 145)

1

2

Latch the hook onto the

anchor bracket and tighten

Top tether strap

the top tether strap.

Hook

Make sure the top tether strap is

securely latched. (P . 6 6)

3

If the head restraint does not

interfere with the child

restraint system installation,

install the head restraint.

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72

1-2. Child safety

 Rear center seat

1

Adjust the head restraint to

the upmost position.

If the head restraint interferes

with your child restraint system,

and the head restraint can be

removed, remove the head

restraint. (P. 145)

2

Latch the hook onto the

anchor bracket and tighten

the top tether strap.

Top tether strap

Hook

Make sure the top tether strap is

securely latched.

When installing the child

restraint system with the head

restraint being raised, be sure to

have the top tether strap pass

underneath the head restraint.

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73

1-2. Child safety

■Laws and regulations pertaining to anchors

The LATCH system conforms to FMVSS225 or CMVSS210.2.

Child restraint systems conforming to FMVSS213 or CMVSS213 specifica-

tions can be used.

This vehicle is designed to conform to SAE J1819.

WARNING

1

■When installing a child restraint system

Observe the following precautions.

Failure to do so may result in death or serious injury.

●Firmly attach the top tether strap and make sure that the belt is not twisted.

●Do not attach the top tether strap to anything other than the anchor

bracket.

●After securing a child restraint system, never adjust the seat.

●Follow all installation instructions provided by the child restraint system

manufacturer.

●Rear center seat: When installing the child restraint system with the head

restraint being raised, after the head restraint has been raised and then

the anchor bracket has been fixed, do not lower the head restraint.

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1-3. Emergency assistance

Safety Connect^

Safety Connect is a subscription-based telematics service that

uses Global Positioning System (GPS) data and embedded cel-

lular technology to provide safety and security features to sub-

scribers. Safety Connect is supported by Toyota’s designated

response center, which operates 24 hours per day, 7 days per

week.

Safety Connect service is available by subscription on select,

telematics hardware-equipped vehicles.

By using the Safety Connect service, you are agreeing to be

bound by the Telematics Subscription Service Agreement and

its Terms and Conditions, as in effect and amended from time to

time, a current copy of which is available at Toyota.com in the

United States, Toyotapr.com in Puerto Rico and Toyota.ca in

Canada. All use of the Safety Connect service is subject to such

then-applicable Terms and Conditions.

■ System components

“SOS” button

LED light indicators

Microphone

: If equipped

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75

1-3. Emergency assistance

■ Services

Subscribers have the following Safety Connect services available:

● Automatic Collision Notification*

Helps drivers receive necessary response from emergency ser-

vice providers. (P . 7 7)

*: U.S. Patent No. 7,508,298 B2

1

● Stolen Vehicle Location

Helps drivers in the event of vehicle theft. (P . 7 8)

● Emergency Assistance Button (SOS)

Connects drivers to response-center support. (P . 7 8)

● Enhanced Roadside Assistance

Provides drivers various on-road assistance. (P . 7 8)

■ Subscription

After you have signed the Telematics Subscription Service Agree-

ment and are enrolled, you can begin receiving services.

A variety of subscription terms are available for purchase. Contact

your Toyota dealer, call the following appropriate Safety Connect

response center or push the “SOS” button in your vehicle for further

subscription details.

• The United States

1-800-331-4331

• Canada

1-888-869-6828

• Puerto Rico

1-877-855-8377

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76

1-3. Emergency assistance

■Safety Connect Services Information

●Phone calls using the vehicle’s Bluetooth^®technology will not be possible

when Safety Connect system is active and in use.

●Safety Connect is available beginning Fall 2009 on select Toyota models (in

the contiguous United States only). Contact with the Safety Connect

response center is dependent upon the telematics device being in operative

condition, cellular connection availability, and GPS satellite signal reception,

which can limit the ability to reach the response center or receive emer-

gency service support. Enrollment and Telematics Subscription Service

Agreement are required. A variety of subscription terms are available;

charges vary by subscription term selected and location.

●Automatic Collision Notification, Emergency Assistance and Stolen Vehicle

Location are available in the United States, including Hawaii and Alaska,

Puerto Rico and Canada, and Enhanced Roadside Assistance are available

in the United States, Puerto Rico and Canada.

●Automatic Collision Notification, Emergency Assistance, Stolen Vehicle and

Enhanced Road Assistance are not available in the U.S. Virgin Islands.

For vehicles first sold in the U.S. Virgin Islands, no Safety Connect services

will function in or outside the U.S. Virgin Islands.

●Safety Connect services are not subject to section 255 of the Telecommuni-

cations Act and the device is not TTY compatible.

■Languages

The Safety Connect response center will offer support in multiple languages.

The Safety Connect system will offer voice prompts in English, Spanish, and

French. Please indicate your language of choice when enrolling.

■When contacting the response center

You may be unable to contact the response center if the network is busy.

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1-3. Emergency assistance

Safety Connect LED light Indicators

When the engine switch is turned to the “ON” position (vehicles with-

out smart key system) or IGNITION ON mode (vehicles with smart

key system), the red indicator light comes on for 2 seconds then turns

off. Afterward, the green indicator light comes on, indicating that the

service is active.

1

The following indicator light patterns indicate specific system usage

conditions:

● Green indicator light on = Active service

● Green indicator light flashing = Safety Connect call in process

● Red indicator light (except at vehicle start-up) = System malfunction

(contact your Toyota dealer)

● No indicator light (off) = Safety Connect service not active

Safety Connect services

■ Automatic Collision Notification

In case of either airbag deployment or severe rear-end collision, the

system is designed to automatically call the response center. The

responding agent receives the vehicle’s location and attempts to

speak with the vehicle occupants to assess the level of emergency.

If the occupants are unable to communicate, the agent automati-

cally treats the call as an emergency, contacts the nearest emer-

gency services provider to describe the situation, and requests that

assistance be sent to the location.

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1-3. Emergency assistance

■ Stolen Vehicle Location

If your vehicle is stolen, Safety Connect can work with local author-

ities to assist them in locating and recovering the vehicle. After filing

a police report, call the Safety Connect response center at 1-800-

331-4331 in the United States, 1-877-855-8377 in Puerto Rico or 1-

888-869-6828 in Canada, and follow the prompts for Safety Con-

nect to initiate this service.

In addition to assisting law enforcement with recovery of a stolen

vehicle, Safety-Connect-equipped vehicle location data may, under

certain circumstances, be shared with third parties to locate your

vehicle. Further information is available at Toyota.com in the United

States, Toyotapr.com in Puerto Rico and Toyota.ca in Canada.

■ Emergency Assistance Button (“SOS”)

In the event of an emergency on the road, push the “SOS” button to

reach the Safety Connect response center. The answering agent

will determine your vehicle’s location, assess the emergency, and

dispatch the necessary assistance required.

If you accidentally press the “SOS” button, tell the response-center

agent that you are not experiencing an emergency.

■ Enhanced Roadside Assistance

Enhanced Roadside Assistance adds GPS data to the already

included warranty-based Toyota roadside service.

Subscribers can press the “SOS” button to reach a Safety Connect

response-center agent, who can help with a wide range of needs,

such as: towing, flat tire, fuel delivery, etc. For a description of the

Enhanced Roadside Assistance services and their limitations,

please see the Safety Connect Terms and Conditions, which are

available at Toyota.com in the United States, Toyotapr.com in

Puerto Rico and Toyota.ca in Canada.

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1-3. Emergency assistance

Safety information for Safety Connect

Important! Read this information before using Safety Connect.

■ Exposure to radio frequency signals

The Safety Connect system installed in your vehicle is a low-power

radio transmitter and receiver. It receives and also sends out radio

frequency (RF) signals.

1

In August 1996, the Federal Communications Commission (FCC)

adopted RF exposure guidelines with safety levels for mobile wire-

less phones. Those guidelines are consistent with the safety stan-

dards previously set by the following U.S. and international

standards bodies.

● ANSI (American National Standards Institute) C95.1 [1992]

● NCRP (National Council on Radiation Protection and Measure-

ment) Report 86 [1986]

● ICNIRP (International Commission on Non-Ionizing Radiation

Protection) [1996]

Those standards were based on comprehensive and periodic eval-

uations of the relevant scientific literature. Over 120 scientists, engi-

neers, and physicians from universities, and government health

agencies and industries reviewed the available body of research to

develop the ANSI Standard (C95.1).

The design of Safety Connect complies with the FCC guidelines in

addition to those standards.

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1-3. Emergency assistance

■Certification for Safety Connect

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1-4. Theft deterrent system

Engine immobilizer system

The vehicle’s keys have built-in transponder chips that prevent

the engine from starting if a key has not been previously regis-

tered in the vehicle’s on-board computer.

1

Never leave the keys inside the vehicle when you leave the vehi-

cle.

This system is designed to help prevent vehicle theft but does

not guarantee absolute security against all vehicle thefts.

Vehicles without a smart key sys-

tem:

The indicator light flashes after

the key has been removed from

the engine switch to indicate that

the system is operating.

The indicator light stops flashing

after the registered key has been

inserted into the engine switch to

indicate that the system has been

canceled.

Vehicles with a smart key system:

The indicator light flashes after the engine switch has been turned off

to indicate that the system is operating.

The indicator light stops flashing after the engine switch has been

turned to ACCESSORY or IGNITION ON mode to indicate that the

system has been canceled.

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1-4. Theft deterrent system

■System maintenance

The vehicle has a maintenance-free type engine immobilizer system.

■Conditions that may cause the system to malfunction

●If the grip portion of the key is in contact with a metallic object

●If the key is in close proximity to or touching a key to the security system

(key with a built-in transponder chip) of another vehicle

■Certifications for the engine immobilizer system

 For vehicles sold in the U.S.A.

 For vehicles sold in Canada

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1-4. Theft deterrent system

 For vehicles sold in the U.S.A.

1

 For vehicles sold in Canada

NOTICE

■To ensure the system operates correctly

Do not modify or remove the system. If modified or removed, the proper

operation of the system cannot be guaranteed.

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1-4. Theft deterrent system

C-HR_OM_USA_OM10634U

For safety and security for Your Toyota C-Hr SUV 2020

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