Get For safety and security -> Emergency assistance Guide for Toyota C-Hr SUV 2020

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1-3. Emergency assistance

Safety Connect^

Safety Connect is a subscription-based telematics service that

uses Global Positioning System (GPS) data and embedded cel-

lular technology to provide safety and security features to sub-

scribers. Safety Connect is supported by Toyota’s designated

response center, which operates 24 hours per day, 7 days per

week.

Safety Connect service is available by subscription on select,

telematics hardware-equipped vehicles.

By using the Safety Connect service, you are agreeing to be

bound by the Telematics Subscription Service Agreement and

its Terms and Conditions, as in effect and amended from time to

time, a current copy of which is available at Toyota.com in the

United States, Toyotapr.com in Puerto Rico and Toyota.ca in

Canada. All use of the Safety Connect service is subject to such

then-applicable Terms and Conditions.

■ System components

“SOS” button

LED light indicators

Microphone

: If equipped

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■ Services

Subscribers have the following Safety Connect services available:

● Automatic Collision Notification*

Helps drivers receive necessary response from emergency ser-

vice providers. (P . 7 7)

*: U.S. Patent No. 7,508,298 B2

1

● Stolen Vehicle Location

Helps drivers in the event of vehicle theft. (P . 7 8)

● Emergency Assistance Button (SOS)

Connects drivers to response-center support. (P . 7 8)

● Enhanced Roadside Assistance

Provides drivers various on-road assistance. (P . 7 8)

■ Subscription

After you have signed the Telematics Subscription Service Agree-

ment and are enrolled, you can begin receiving services.

A variety of subscription terms are available for purchase. Contact

your Toyota dealer, call the following appropriate Safety Connect

response center or push the “SOS” button in your vehicle for further

subscription details.

• The United States

1-800-331-4331

• Canada

1-888-869-6828

• Puerto Rico

1-877-855-8377

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■Safety Connect Services Information

●Phone calls using the vehicle’s Bluetooth^®technology will not be possible

when Safety Connect system is active and in use.

●Safety Connect is available beginning Fall 2009 on select Toyota models (in

the contiguous United States only). Contact with the Safety Connect

response center is dependent upon the telematics device being in operative

condition, cellular connection availability, and GPS satellite signal reception,

which can limit the ability to reach the response center or receive emer-

gency service support. Enrollment and Telematics Subscription Service

Agreement are required. A variety of subscription terms are available;

charges vary by subscription term selected and location.

●Automatic Collision Notification, Emergency Assistance and Stolen Vehicle

Location are available in the United States, including Hawaii and Alaska,

Puerto Rico and Canada, and Enhanced Roadside Assistance are available

in the United States, Puerto Rico and Canada.

●Automatic Collision Notification, Emergency Assistance, Stolen Vehicle and

Enhanced Road Assistance are not available in the U.S. Virgin Islands.

For vehicles first sold in the U.S. Virgin Islands, no Safety Connect services

will function in or outside the U.S. Virgin Islands.

●Safety Connect services are not subject to section 255 of the Telecommuni-

cations Act and the device is not TTY compatible.

■Languages

The Safety Connect response center will offer support in multiple languages.

The Safety Connect system will offer voice prompts in English, Spanish, and

French. Please indicate your language of choice when enrolling.

■When contacting the response center

You may be unable to contact the response center if the network is busy.

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Safety Connect LED light Indicators

When the engine switch is turned to the “ON” position (vehicles with-

out smart key system) or IGNITION ON mode (vehicles with smart

key system), the red indicator light comes on for 2 seconds then turns

off. Afterward, the green indicator light comes on, indicating that the

service is active.

1

The following indicator light patterns indicate specific system usage

conditions:

● Green indicator light on = Active service

● Green indicator light flashing = Safety Connect call in process

● Red indicator light (except at vehicle start-up) = System malfunction

(contact your Toyota dealer)

● No indicator light (off) = Safety Connect service not active

Safety Connect services

■ Automatic Collision Notification

In case of either airbag deployment or severe rear-end collision, the

system is designed to automatically call the response center. The

responding agent receives the vehicle’s location and attempts to

speak with the vehicle occupants to assess the level of emergency.

If the occupants are unable to communicate, the agent automati-

cally treats the call as an emergency, contacts the nearest emer-

gency services provider to describe the situation, and requests that

assistance be sent to the location.

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■ Stolen Vehicle Location

If your vehicle is stolen, Safety Connect can work with local author-

ities to assist them in locating and recovering the vehicle. After filing

a police report, call the Safety Connect response center at 1-800-

331-4331 in the United States, 1-877-855-8377 in Puerto Rico or 1-

888-869-6828 in Canada, and follow the prompts for Safety Con-

nect to initiate this service.

In addition to assisting law enforcement with recovery of a stolen

vehicle, Safety-Connect-equipped vehicle location data may, under

certain circumstances, be shared with third parties to locate your

vehicle. Further information is available at Toyota.com in the United

States, Toyotapr.com in Puerto Rico and Toyota.ca in Canada.

■ Emergency Assistance Button (“SOS”)

In the event of an emergency on the road, push the “SOS” button to

reach the Safety Connect response center. The answering agent

will determine your vehicle’s location, assess the emergency, and

dispatch the necessary assistance required.

If you accidentally press the “SOS” button, tell the response-center

agent that you are not experiencing an emergency.

■ Enhanced Roadside Assistance

Enhanced Roadside Assistance adds GPS data to the already

included warranty-based Toyota roadside service.

Subscribers can press the “SOS” button to reach a Safety Connect

response-center agent, who can help with a wide range of needs,

such as: towing, flat tire, fuel delivery, etc. For a description of the

Enhanced Roadside Assistance services and their limitations,

please see the Safety Connect Terms and Conditions, which are

available at Toyota.com in the United States, Toyotapr.com in

Puerto Rico and Toyota.ca in Canada.

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Safety information for Safety Connect

Important! Read this information before using Safety Connect.

■ Exposure to radio frequency signals

The Safety Connect system installed in your vehicle is a low-power

radio transmitter and receiver. It receives and also sends out radio

frequency (RF) signals.

1

In August 1996, the Federal Communications Commission (FCC)

adopted RF exposure guidelines with safety levels for mobile wire-

less phones. Those guidelines are consistent with the safety stan-

dards previously set by the following U.S. and international

standards bodies.

● ANSI (American National Standards Institute) C95.1 [1992]

● NCRP (National Council on Radiation Protection and Measure-

ment) Report 86 [1986]

● ICNIRP (International Commission on Non-Ionizing Radiation

Protection) [1996]

Those standards were based on comprehensive and periodic eval-

uations of the relevant scientific literature. Over 120 scientists, engi-

neers, and physicians from universities, and government health

agencies and industries reviewed the available body of research to

develop the ANSI Standard (C95.1).

The design of Safety Connect complies with the FCC guidelines in

addition to those standards.

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■Certification for Safety Connect

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For safety and security -> Emergency assistance for Your Toyota C-Hr SUV 2020

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