When trouble arises -> Steps to take in an emergency for Your Toyota C-Hr SUV 2020

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7-2. Steps to take in an emergency  
If your vehicle needs to be towed  
If towing is necessary, we recommend having your vehicle  
towed by your Toyota dealer or commercial towing service,  
using a wheel-lift type truck or flatbed truck.  
Use a safety chain system for all towing, and abide by all state/  
provincial and local laws.  
Situations when it is necessary to contact dealers before towing  
The following may indicate a problem with your transmission. Contact  
your Toyota dealer or commercial towing service before towing.  
The engine is running but the vehicle does not move.  
The vehicle makes an abnormal sound.  
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7-2. Steps to take in an emergency  
Towing with a sling-type truck  
Do not tow with a sling-type truck  
to prevent body damage.  
Towing with a wheel-lift type truck  
From the front  
From the rear  
Release the parking brake.  
Use a towing dolly under the  
front wheels.  
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Using a flatbed truck  
7-2. Steps to take in an emergency  
If your vehicle is transported by a  
flatbed truck, it should be tied  
down at the locations shown in the  
illustration.  
If you use chains or cables to tie  
down your vehicle, the angles  
shaded in black must be 45.  
Do not overly tighten the tie  
downs or the vehicle may be dam-  
aged.  
Emergency towing  
If a tow truck is not available in an emergency, your vehicle may be  
temporarily towed using cables or chains secured to the emergency  
towing eyelets. This should only be attempted on hard surfaced roads  
for at most 50 miles (80 km) at under 18 mph (30 km/h).  
A driver must be in the vehicle to steer and operate the brakes. The  
vehicle’s wheels, drivetrain, axles, steering and brakes must be in  
good condition.  
Only the front towing eyelets may be used.  
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7-2. Steps to take in an emergency  
Emergency towing procedure  
1
2
Take out the towing eyelet. (P. 437)  
Remove the eyelet cover using  
a flathead screwdriver.  
To protect the bodywork, place a  
rag between the screwdriver and  
the vehicle body as shown in the  
illustration.  
3
Insert the towing eyelet into the  
hole and tighten partially by  
hand.  
4
Tighten down the towing eyelet  
securely using a wheel nut  
wrench or hard metal bar.  
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7-2. Steps to take in an emergency  
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Securely attach cables or chains to the towing eyelet.  
Take care not to damage the vehicle body.  
Vehicles without a smart key system: Enter the vehicle being towed  
and start the engine.  
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If the engine does not start, turn the engine switch to the “ON” position.  
Vehicles with a smart key system: Enter the vehicle being towed  
and start the engine.  
If the engine does not start, turn the engine switch to IGNITION ON mode.  
Shift the shift lever to N and release the parking brake.  
When the shift lever cannot be shifted: P. 191  
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While towing  
If the engine is not running, the power assist for the brakes and steering will  
not function, making steering and braking more difficult.  
Wheel nut wrench  
Wheel nut wrench is installed in the luggage compartment. (P. 437)  
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7-2. Steps to take in an emergency  
WARNING  
Observe the following precautions.  
Failure to do so may result in death or serious injury.  
When towing the vehicle  
Be sure to transport the vehicle with the  
front wheels raised or with all four wheels  
raised off the ground. If the vehicle is  
towed with the front wheels contacting  
the ground, the drivetrain and related  
parts may be damaged.  
While towing  
When towing using cables or chains, avoid sudden starts, etc., which  
place excessive stress on the towing eyelets, cables or chains. The towing  
eyelets, cables or chains may become damaged, broken debris may hit  
people, and cause serious damage.  
Vehicles without a smart key system: Do not turn the engine switch to the  
“LOCK” position.  
There is a possibility that the steering wheel is locked and cannot be oper-  
ated.  
Vehicles with a smart key system: Do not turn the engine switch off.  
There is a possibility that the steering wheel is locked and cannot be oper-  
ated.  
Installing towing eyelets to the vehicle  
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Make sure that towing eyelets are installed securely.  
If not securely installed, towing eyelets may come loose during towing.  
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7-2. Steps to take in an emergency  
NOTICE  
To prevent damage to the vehicle when towing using a wheel-lift type  
truck  
Vehicles without a smart key system: Do not tow the vehicle from the rear  
when the engine switch is in the “LOCK” position or the key is removed.  
The steering lock mechanism is not strong enough to hold the front wheels  
straight.  
Vehicles with a smart key system: Do not tow the vehicle from the rear  
when the engine switch is off. The steering lock mechanism is not strong  
enough to hold the front wheels straight.  
When raising the vehicle, ensure adequate ground clearance for towing at  
the opposite end of the raised vehicle. Without adequate clearance, the  
vehicle could be damaged while being towed.  
To prevent damage to the vehicle when towing with a sling-type truck  
Do not tow with a sling-type truck, either from the front or rear.  
To prevent damage to the vehicle during emergency towing  
Do not secure cables or chains to the suspension components.  
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7-2. Steps to take in an emergency  
If you think something is wrong  
If you notice any of the following symptoms, your vehicle proba-  
bly needs adjustment or repair. Contact your Toyota dealer as  
soon as possible.  
Visible symptoms  
Fluid leaks under the vehicle.  
(Water dripping from the air conditioning after use is normal.)  
Flat-looking tires or uneven tire wear  
Engine coolant temperature gauge needle continually points higher  
than normal.  
Audible symptoms  
Changes in exhaust sound  
Excessive tire squeal when cornering  
Strange noises related to the suspension system  
Pinging or other noises related to the engine  
Operational symptoms  
Engine misses, stumbling or running roughly  
Appreciable loss of power  
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Vehicle pulls heavily to one side when braking  
Vehicle pulls heavily to one side when driving on a level road  
Loss of brake effectiveness, spongy feeling, pedal almost touches  
the floor  
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7-2. Steps to take in an emergency  
Fuel pump shut off system  
To minimize the risk of fuel leakage when the engine stalls or  
when an airbag inflates upon collision, the fuel pump shut off  
system stops the supply of fuel to the engine.  
Follow the procedure below to restart the engine after the system is  
activated.  
Vehicles without a smart key system  
1
Turn the engine switch to the “ACC” or “LOCK” position.  
2
Restart the engine.  
Vehicles with a smart key system  
1
Turn the engine switch to ACCESSORY mode or turn it off.  
2
Restart the engine.  
NOTICE  
Before starting the engine  
Inspect the ground under the vehicle.  
If you find that fuel has leaked onto the ground, the fuel system has been  
damaged and is in need of repair. Do not restart the engine.  
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7-2. Steps to take in an emergency  
If a warning light turns on or a warning  
buzzer sounds  
Calmly perform the following actions if any of the warning lights  
comes on or flashes. If a light comes on or flashes, but then  
goes off, this does not necessarily indicate a malfunction in the  
system. However, if this continues to occur, have the vehicle  
inspected by your Toyota dealer.  
Warning light and warning buzzer list  
Warning light  
Warning light/Details/Actions  
Brake system warning light (warning buzzer)  
Indicates that:  
• Low brake fluid; or  
(U.S.A.)  
• The brake system is malfunctioning.  
Immediately stop the vehicle in a safe place and con-  
tact your Toyota dealer  
(Red) (Canada)  
Continuing to drive the vehicle may be dangerous.  
Low engine oil pressure warning light (warning buzzer)  
Indicates abnormal engine oil pressure  
The warning light may come on if the engine oil pressure  
is too low.  
1
*
A buzzer also sounds.  
Immediately stop the vehicle in a safe place and con-  
tact your Toyota dealer  
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Continuing to drive the vehicle may be dangerous.  
Charging system warning light  
1
*
Indicates a malfunction in the vehicle’s charging system  
Immediately stop the vehicle in a safe place and con-  
tact your Toyota dealer  
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7-2. Steps to take in an emergency  
Warning light  
Warning light/Details/Actions  
Malfunction indicator lamp (warning buzzer)  
Indicates a malfunction in:  
• The electronic engine control system;  
• The electronic throttle control system; or  
• The electronic continuously variable transmission.  
Have the vehicle inspected by your Toyota dealer  
immediately.  
(U.S.A.)  
(Canada)  
SRS warning light  
Indicates a malfunction in:  
• The SRS airbag system; or  
• The seat belt pretensioner system.  
Have the vehicle inspected by your Toyota dealer  
immediately.  
ABS warning light  
Indicates a malfunction in:  
• The ABS; or  
(U.S.A.)  
• The brake assist system.  
Have the vehicle inspected by your Toyota dealer  
immediately.  
(Canada)  
Electric power steering system warning light (warning  
buzzer)  
Indicates a malfunction in the EPS (Electric Power Steer-  
ing) system  
(Red/yellow)  
Have the vehicle inspected by your Toyota dealer  
immediately.  
“RCTA OFF” indicator (if equipped)  
When a buzzer sounds:  
Indicates a malfunction in the RCTA (Rear Crossing Traffic  
Alert) function  
Have the vehicle inspected by your Toyota dealer  
immediately.  
When a buzzer does not sound:  
(Flashes)  
Indicates that the rear bumper around the radar sensor is  
covered with dirt, etc. (P. 272)  
Follow the instructions displayed on the multi-infor-  
mation display. (P. 279)  
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7-2. Steps to take in an emergency  
Warning light/Details/Actions  
Warning light  
Slip indicator  
Indicates a malfunction in:  
• The VSC (Vehicle Stability Control) system;  
• The TRAC (Traction Control) system; or  
• The hill-start assist control system.  
The light will flash when the VSC or the TRAC is operat-  
ing. (P. 287)  
Have the vehicle inspected by your Toyota dealer  
immediately.  
Brake system warning light  
Indicates a malfunction in the electric parking brake  
Have the vehicle inspected by your Toyota dealer  
immediately.  
(Yellow)  
Brake hold operated indicator  
1
*
Indicates a malfunction in the brake hold system  
Have the vehicle inspected by your Toyota dealer  
immediately.  
(Flashes)  
PCS warning light  
Indicates a malfunction in the PCS (Pre-Collision System)  
or that the system is temporarily unavailable due to the  
vehicle being extremely hot/cold, or dirt around a front  
sensor, etc. (P. 241, 431)  
Follow the instructions displayed on the multi-infor-  
mation display. (P. 241, 431)  
(Flashes or  
illuminates)  
If the PCS (Pre-Collision System) or VSC (Vehicle Stability  
Control) system is disabled, the PCS warning light will illu-  
minate.  
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P. 241  
2
*
Parking brake indicator (warning buzzer)  
It is possible that the parking brake is not fully engaged or  
released  
(Flashes) (U.S.A.)  
(Flashes) (Canada)  
Operate the parking brake switch once again.  
This light comes on when the parking brake is not  
released. If the light turns off after the parking brake is fully  
released, the system is operating normally.  
Low fuel level warning light  
Indicates that remaining fuel is approximately 2.0 gal.  
(7.5 L, 1.6 Imp.gal.) or less  
Refuel the vehicle.  
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7-2. Steps to take in an emergency  
Warning light  
Warning light/Details/Actions  
Driver’s and front passenger’s seat belt reminder light  
(warning buzzer)  
Warns the driver and/or front passenger to fasten their  
seat belts.  
3
*
Fasten the seat belt.  
If the front passenger seat is occupied, the front pas-  
senger’s seat belt also needs to be fastened to make  
the warning light (warning buzzer) off.  
3
Rear passengers’ seat belt reminder lights (warning  
buzzer)  
*
Warn the rear passengers to fasten their seat belts  
Fasten the seat belt.  
(On the center panel)  
Tire pressure warning light  
When the light comes on:  
Low tire inflation pressure such as  
• Natural causes (P. 427)  
• Flat tire (P. 436)  
Adjust the tire inflation pressure to the specified  
level.  
The light will turn off after a few minutes. In case  
the light does not turn off even if the tire inflation  
pressure is adjusted, have the system checked by  
your Toyota dealer.  
When the light comes on after blinking for 1 minute:  
Malfunction in the tire pressure warning system  
(P. 427)  
Have the system checked by your Toyota dealer.  
1
*
High engine coolant temperature warning light (warning  
buzzer)  
Indicates that the engine coolant temperature is too high  
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7-2. Steps to take in an emergency  
Warning light/Details/Actions  
Warning light  
Brake Override System  
Indicates that the accelerator and brake pedals are being  
depressed simultaneously, and the Brake Override Sys-  
tem is operating.  
Release the accelerator pedal and depress the brake  
pedal.  
Indicates a malfunction in the Brake Override System  
(with warning buzzer)  
Have the vehicle inspected by your Toyota dealer  
immediately.  
1
*
Drive-Start Control  
Indicates that the shift position was changed and Drive-  
Start Control was operated while depressing the accelera-  
tor pedal. (with warning buzzer)  
Momentarily release the accelerator pedal.  
Indicates a malfunction in the Drive-Start Control system  
(with warning buzzer)  
Have the vehicle inspected by your Toyota dealer  
immediately.  
*1: This light illuminates on the multi-information display.  
*2: Parking brake engaged warning buzzer:  
A buzzer will sound if the vehicle is driven at a speed of approximately  
3 mph (5 km/h) or more.  
*3: Driver’s seat belt warning buzzer:  
The driver’s seat belt warning buzzer sounds to alert the driver that his or  
her seat belt is not fastened. Once the engine switch is turned to the “ON”  
position (vehicles without smart key system) or IGNITION ON mode (vehi-  
cles with smart key system), the buzzer sounds. If the seat belt is still  
unfastened, the buzzer sounds intermittently for a certain period of time  
after the vehicle reaches a certain speed.  
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Front passenger’s seat belt warning buzzer:  
The front passenger’s seat belt warning buzzer sounds to alert the front  
passenger that his or her seat belt is not fastened. If the seat belt is unfas-  
tened, the buzzer sounds intermittently for a certain period of time after the  
vehicle reaches a certain speed.  
Rear passengers’ seat belt warning buzzer:  
The rear passengers’ seat belt warning buzzer sounds to alert the rear  
passenger that his or her seat belt is not fastened. If the seat belt is unfas-  
tened, the buzzer sounds intermittently for a certain period of time, after  
the seat belt is fastened and unfastened and the vehicle reaches a certain  
speed.  
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7-2. Steps to take in an emergency  
SRS warning light  
This warning light system monitors the airbag sensor assembly, front impact  
sensors, side impact sensors (front door), side impact sensors (front), side  
impact sensors (rear), driver’s seat position sensor, driver’s seat belt buckle  
switch, front passenger occupant classification system, “AIR BAG ON” indica-  
tor light, “AIR BAG OFF” indicator light, front passenger’s seat belt buckle  
switch, seat belt pretensioners, airbags, interconnecting wiring and power  
sources. (P. 32)  
Electric power steering system warning light (warning buzzer)  
When the battery charge becomes insufficient or the voltage temporarily  
drops, the electric power steering system warning light may come on and the  
warning buzzer may sound.  
If the malfunction indicator lamp comes on while driving  
For some models, the malfunction indicator lamp will come on if the fuel tank  
becomes completely empty. If the fuel tank is empty, refuel the vehicle imme-  
diately. The malfunction indicator lamp will go off after several trips.  
If the malfunction indicator lamp does not go off, contact your Toyota dealer.  
Front passenger detection sensor, seat belt reminder and warning  
buzzer  
If luggage is placed on the front passenger seat, the front passenger detec-  
tion sensor may cause the warning light to flash and the warning buzzer to  
sound even if a passenger is not sitting in the seat.  
If a cushion is placed on the seat, the sensor may not detect a passenger,  
and the warning light may not operate properly.  
Warning light operations for unfastened rear passenger seat belts  
When opening and closing the rear door, the warning light comes on for  
approximately 34 seconds.  
When any of the rear seat belts are unfastened, the warning light comes on.  
When the rear doors are opened and closed while the warning light is on,  
the warning light will turn off after approximately 34 seconds.  
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7-2. Steps to take in an emergency  
When the tire pressure warning light comes on  
Inspect the appearance of the tire to check that the tire is not punctured.  
If the tire is punctured: P. 436  
If the tire is not punctured:  
Carry out the following procedure after the tire temperature has lowered  
sufficiently.  
Check the tire inflation pressure and adjust to the appropriate level.  
If the warning light does not go out even after several minutes, check  
that the tire inflation pressure is at the specified level and carry out ini-  
tialization. (P. 364)  
The warning light may come on again if the above operations are con-  
ducted without first allowing the tire temperature to lower sufficiently.  
The tire pressure warning light may come on due to natural causes  
The tire pressure warning light may come on due to natural causes such  
as natural air leaks and tire inflation pressure changes caused by tem-  
perature. In this case, adjusting the tire inflation pressure will turn off the  
warning light (after a few minutes).  
When a tire is replaced with a spare tire  
The compact spare tire is not equipped with a tire pressure warning valve  
and transmitter. If a tire goes flat, the tire pressure warning light will not  
turn off even though the flat tire has been replaced with the spare tire.  
Replace the spare tire with the repaired tire and adjust the tire inflation  
pressure. The tire pressure warning light will go off after a few minutes.  
Conditions that the tire pressure warning system may not function  
properly  
P. 367  
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If the tire pressure warning light frequently comes on after blinking  
for 1 minute  
If the tire pressure warning light frequently comes on after blinking for  
1 minute when the engine switch is turned to the “ON” position (vehicles  
without smart key system) or IGNITION ON mode (vehicles with smart  
key system), have it checked by your Toyota dealer.  
Warning buzzer  
In some cases, the buzzer may not be heard because of noisy place or an  
audio sound.  
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7-2. Steps to take in an emergency  
WARNING  
If both the ABS and the brake system warning lights remain on  
Stop your vehicle in a safe place immediately and contact your Toyota  
dealer. The vehicle will become extremely unstable during braking, and the  
ABS system may fail, which could cause an accident resulting in death or  
serious injury.  
When the electric power steering system warning light comes on  
When the light comes on yellow, the assist to the power steering is  
restricted. When the light comes on red, the assist to the power steering is  
lost and handling operations of the steering wheel become extremely  
heavy. When steering wheel operations are heavier than usual, grip the  
steering wheel firmly and operate it using more force than usual.  
If the tire pressure warning light comes on  
Be sure to observe the following precautions. Failure to do so could  
cause a loss of vehicle control and result in death or serious injury.  
Stop your vehicle in a safe place as soon as possible. Adjust the tire  
inflation pressure immediately.  
If the tire pressure warning light comes on even after tire inflation pres-  
sure adjustment, it is probable that you have a flat tire. Check the tires.  
If a tire is flat, change it with the spare tire and have the flat tire  
repaired by the nearest Toyota dealer.  
Avoid abrupt maneuvering and braking. If the vehicle tires deteriorate,  
you could lose control of the steering wheel or the brakes.  
If a blowout or sudden air leakage should occur  
The tire pressure warning system may not activate immediately.  
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7-2. Steps to take in an emergency  
WARNING  
Maintenance of the tires  
Each tire, including the spare (if provided), should be checked monthly  
when cold and inflated to the inflation pressure recommended by the  
vehicle manufacturer on the vehicle placard or tire inflation pressure  
label (tire and load information label). (If your vehicle has tires of a dif-  
ferent size than the size indicated on the vehicle placard or tire inflation  
pressure label [tire and load information label], you should determine  
the proper tire inflation pressure for those tires.)  
As an added safety feature, your vehicle has been equipped with a tire  
pressure monitoring system (TPMS-tire pressure warning system) that  
illuminates a low tire pressure telltale (tire pressure warning light) when  
one or more of your tires is significantly under-inflated. Accordingly,  
when the low tire pressure telltale (tire pressure warning light) illumi-  
nates, you should stop and check your tires as soon as possible, and  
inflate them to the proper pressure. Driving on a significantly under-  
inflated tire causes the tire to overheat and can lead to tire failure.  
Under-inflation also reduces fuel efficiency and tire tread life, and may  
affect the vehicle’s handling and stopping ability.  
Please note that the TPMS (tire pressure warning system) is not a sub-  
stitute for proper tire maintenance, and it is the driver’s responsibility to  
maintain correct tire pressure, even if under-inflation has not reached  
the level to trigger illumination of the TPMS low tire pressure telltale (tire  
pressure warning light).  
Your vehicle has also been equipped with a TPMS (tire pressure warn-  
ing system) malfunction indicator to indicate when the system is not  
operating properly. The TPMS (tire pressure warning system) malfunc-  
tion indicator is combined with the low tire pressure telltale (tire pressure  
warning light). When the system detects a malfunction, the telltale will  
flash for approximately one minute and then remain continuously illumi-  
nated. This sequence will continue upon subsequent vehicle start-ups  
as long as the malfunction exists. When the malfunction indicator is illu-  
minated, the system may not be able to detect or signal low tire pres-  
sure as intended.  
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TPMS (tire pressure warning system) malfunctions may occur for a vari-  
ety of reasons, including the installation of replacement or alternate tires  
or wheels on the vehicle that prevent the TPMS (tire pressure warning  
system) from functioning properly. Always check the TPMS (tire pres-  
sure warning system) malfunction telltale after replacing one or more  
tires or wheels on your vehicle to ensure that the replacement or alter-  
nate tires and wheels allow the TPMS (tire pressure warning system) to  
continue to function properly.  
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7-2. Steps to take in an emergency  
NOTICE  
To ensure the tire pressure warning system operates properly  
Do not install tires with different specifications or makers, as the tire  
pressure warning system may not operate properly.  
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7-2. Steps to take in an emergency  
If a warning message is displayed  
The multi-information display shows warnings of system mal-  
functions, incorrectly performed operations, and messages that  
indicate a need for maintenance. When a message is shown,  
perform the correction procedure appropriate to the message.  
Multi-information display  
If any of the warning messages are shown again after the following  
actions have been performed, contact your Toyota dealer.  
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Messages and warnings  
7-2. Steps to take in an emergency  
The warning lights and warning buzzers operate as follows depending  
on the content of the message. If a message indicates the need for  
inspection by a dealer, have the vehicle inspected by your Toyota  
dealer immediately.  
System  
warning  
light  
Warning  
buzzer*  
Warning  
• Indicates an important situation, such as  
when a system related to driving is malfunc-  
tioning or that danger may result if the correc-  
tion procedure is not performed  
Sounds  
• Indicates a situation, such as when damage  
to the vehicle or danger may result  
Comes  
on or  
flashes  
Indicates an important situation, such as when  
the systems shown on the multi-information dis-  
play may be malfunctioning  
Sounds  
• Indicates a condition, such as malfunction of  
electrical components, their condition, or indi-  
cates the need for maintenance  
• Indicates a situation, such as when an opera-  
tion has been performed incorrectly, or indi-  
cates how to perform an operation correctly  
Does not  
sound  
*: A buzzer sounds the first time a message is shown on the multi-informa-  
tion display  
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7-2. Steps to take in an emergency  
Warning messages  
The warning messages explained below may differ from the actual messages  
according to operation conditions and vehicle specifications.  
If a message that indicates the need for visiting your Toyota dealer is  
displayed  
The system or part shown on the multi-information display is malfunctioning.  
Have the vehicle inspected by your Toyota dealer immediately.  
If a message about an operation is shown  
If a message about an operation of the accelerator pedal or brake pedal is  
shown  
A warning message about an operation of the brake pedal may be shown  
while the driving assist systems such as PCS (Pre-Collision System) or the  
dynamic radar cruise control with full-speed range is operating. If a warning  
message is shown, be sure to decelerate the vehicle or follow the instruction  
shown on the multi-information display.  
A warning message is shown when Brake Override System or Drive-Start  
Control operates (P. 164). Follow the instructions on the multi-informa-  
tion display.  
If a message about an operation of the engine switch is shown  
An instruction for operation of the engine switch is shown when the incorrect  
procedure for starting the engine is performed or the engine switch is oper-  
ated incorrectly. Follow the instructions shown on the multi -information dis-  
play to operate the engine switch again.  
If a message about a shift lever operation is shown  
To prevent the shift lever from being operated incorrectly or the vehicle from  
moving unexpectedly, a message that requires shifting the shift lever may  
be shown on the multi-information display. In that case, follow the instruction  
of the message and shift the shift lever.  
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If a message or image about an open/close state of a part or replenishment  
of a consumable is shown  
Confirm the part indicated by the multi-information display or a warning light,  
and then perform the coping method such as closing the open door or  
replenishing a consumable.  
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7-2. Steps to take in an emergency  
If a message that indicates the need for referring to Owner’s Manual is  
displayed  
If “Engine Coolant Temperature High.”is shown, follow the instructions  
If the following messages are shown, there may be a malfunction. Immedi-  
ately stop the vehicle in a safe place and contact your Toyota dealer. Con-  
tinuing to drive the vehicle may be dangerous.  
• “Braking Power Low.”  
• “Charging System Malfunction.”  
• “Engine Oil Pressure Low.”  
If the following messages are shown, there may be a malfunction. Immedi-  
ately have the vehicle inspected by your Toyota dealer.  
• “Smart Key System Malfunction.”  
If “Engine Oil Level Low. Add or Replace Oil.” is displayed  
The engine oil level is low. Check the level of the engine oil, and add if neces-  
sary.  
This message may appear if the vehicle is stopped on a slope. Move the  
vehicle to a level surface and check to see if the message disappears.  
If “Engine Stopped. Steering Power Low.” is displayed  
This message is displayed if the engine is stopped while driving.  
When steering wheel operations are heavier than usual, grip the steering  
wheel firmly and operate it using more force than usual.  
If “Maintenance Required Soon.” is shown (U.S.A. only)  
Indicates that all maintenance according to the driven distance on the mainte-  
nance schedule* should be performed soon.  
Comes on approximately 4500 miles (7200 km) after the message has been  
reset.  
If necessary, perform maintenance. Please reset the message after the main-  
tenance is performed. (P. 334)  
*: Refer to the separate “Scheduled Maintenance Guide” or “Owner’s Manual  
Supplement” for the maintenance interval applicable to your vehicle.  
If “Maintenance Required. Visit Your Dealer.” is shown (U.S.A. only)  
Indicates that all maintenance is required to correspond to the driven distance  
on the maintenance schedule*.  
Comes on approximately 5000 miles (8000 km) after the message has been  
reset. (The indicator will not work properly unless the message has been  
reset.)  
Perform the necessary maintenance. Please reset the message after the  
maintenance is performed. (P. 334)  
*: Refer to the separate “Scheduled Maintenance Guide” or “Owner’s Manual  
Supplement” for the maintenance interval applicable to your vehicle.  
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If “A New Key has been Registered. Contact Your Dealer for Details.” is  
shown (vehicles with a smart key system)  
This message will be displayed each time the driver’s door is opened when  
the doors are unlocked from the outside for approximately one week after a  
new electronic key has been registered.  
If this message is displayed but you have not had a new electronic key regis-  
tered, ask your Toyota dealer to check if an unknown electronic key (other  
than those in your possession) has been registered.  
If “Front Camera Unavailable.”, “Front Camera Unavailable. See owner’s  
manual.” or “Front Camera Vision Blocked. Clean and Demist Wind-  
shield.” is displayed.  
The following systems may be suspended until the problem shown in the  
message is resolved. (P. 241, 423)  
PCS (Pre-Collision System)  
LDA (Lane Departure Alert with steering control)  
Dynamic radar cruise control with full-speed range  
Automatic High Beam  
Warning buzzer  
7
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7-2. Steps to take in an emergency  
If you have a flat tire  
Your vehicle is equipped with a spare tire. The flat tire can be  
replaced with the spare tire.  
For details about tires: P. 362  
WARNING  
If you have a flat tire  
Do not continue driving with a flat tire.  
Driving even a short distance with a flat tire can damage the tire and the  
wheel beyond repair, which could result in an accident.  
Before jacking up the vehicle  
Stop the vehicle in a safe place on a hard, flat surface.  
Set the parking brake.  
Shift the shift lever to P.  
Stop the engine.  
Turn on the emergency flashers. (P. 408)  
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7-2. Steps to take in an emergency  
Location of the spare tire, jack and tools  
Towing eyelet  
Wheel nut wrench  
Jack  
Jack handle  
Spare tire  
7
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WARNING  
Using the tire jack  
Observe the following precautions.  
Improper use of the tire jack may cause the vehicle to suddenly fall off  
the jack, leading to death or serious injury.  
Do not use the tire jack for any purpose other than replacing tires or  
installing and removing tire chains.  
Only use the tire jack that comes with this vehicle for replacing a flat  
tire.  
Do not use it on other vehicles, and do not use other tire jacks for  
replacing tires on this vehicle.  
Put the jack properly in its jack point.  
(P. 440)  
Do not put any part of your body under the vehicle while it is supported  
by the jack.  
Do not start the engine or drive the vehicle while the vehicle is sup-  
ported by the jack.  
Do not raise the vehicle while someone is inside.  
When raising the vehicle, do not put an object on or under the jack.  
Do not raise the vehicle to a height greater than that required to  
replace the tire.  
Use a jack stand if it is necessary to get under the vehicle.  
When lowering the vehicle, make sure that there is no-one near the  
vehicle. If there are people nearby, warn them vocally before lowering.  
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7-2. Steps to take in an emergency  
Taking out the jack  
1
Remove the deck board. (P. 316)  
2
Take out the jack.  
Taking out the spare tire  
1
Remove the deck board. (P. 316)  
2
Remove the cushion.  
3
Loosen the center fastener that  
secures the spare tire.  
7
WARNING  
When storing the spare tire  
Be careful not to catch fingers or other body parts between the spare  
tire and the body of the vehicle.  
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Replacing a flat tire  
7-2. Steps to take in an emergency  
1
Chock the tires.  
Flat tire  
Wheel chock positions  
Left-hand side  
Right-hand side  
Left-hand side  
Right-hand side  
Behind the rear right-hand side tire  
Behind the rear left-hand side tire  
In front of the front right-hand side tire  
In front of the front left-hand side tire  
Front  
Rear  
2
Slightly loosen the wheel nuts  
(one turn).  
3
Turn the tire jack portion  
by  
hand until the center of the  
recessed portion of the jack is  
in contact with the center of the  
jack point.  
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7-2. Steps to take in an emergency  
4
5
6
Assemble the jack handle and  
the wheel nut wrench as shown  
in the illustration.  
Raise the vehicle until the tire is  
slightly raised off the ground.  
Remove all the wheel nuts and  
the tire.  
When resting the tire on the  
ground, place the tire so that the  
wheel design faces up to avoid  
scratching the wheel surface.  
7
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7-2. Steps to take in an emergency  
WARNING  
Replacing a flat tire  
Observe the following precautions.  
Failure to do so may result in serious injury:  
• Do not try to remove the wheel ornament by hand. Take due care in  
handling the ornament to avoid unexpected personal injury.  
• Do not touch the disc wheels or the area around the brakes immedi-  
ately after the vehicle has been driven.  
After the vehicle has been driven, the disc wheels and the area  
around the brakes will be extremely hot. Touching these areas with  
hands, feet or other body parts while changing a tire, etc., may  
result in burns.  
Failure to follow these precautions could cause the wheel nuts to  
loosen and the tire to fall off, resulting in death or serious injury.  
• Have the wheel nuts tightened with a torque wrench to 76 ft·lbf  
(103 N·m, 10.5 kgf·m) as soon as possible after changing wheels.  
• Do not attach a heavily damaged wheel ornament, as it may fly off  
the wheel while the vehicle is moving.  
• When installing a tire, only use wheel nuts that have been specifi-  
cally designed for that wheel.  
• If there are any cracks or deformations in the bolt screws, nut  
threads or bolt holes of the wheel, have the vehicle inspected by  
your Toyota dealer.  
• When installing the wheel nuts, be sure to install them with the  
tapered ends facing inward. (P. 377)  
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7-2. Steps to take in an emergency  
Installing the spare tire  
1
Remove any dirt or foreign mat-  
ter from the wheel contact sur-  
face.  
If foreign matter is on the wheel  
contact surface, the wheel nuts  
may loosen while the vehicle is in  
motion, causing the tire to come  
off.  
2
Install the tire and loosely tighten each wheel nut by hand by  
approximately the same amount.  
When replacing a steel wheel  
with a steel wheel, tighten the  
wheel nuts until the tapered  
portion comes into loose con-  
tact with the disc wheel seat.  
Tapered portion  
Disc wheel seat  
Tapered portion  
When replacing an aluminum  
wheel with  
a
steel wheel,  
tighten the wheel nuts until the  
tapered portion comes into  
loose contact with the disc  
wheel seat.  
7
Disc wheel seat  
3
Lower the vehicle.  
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7-2. Steps to take in an emergency  
4
Firmly tighten each wheel nut  
two or three times in the order  
shown in the illustration.  
Tightening torque:  
76 ft·lbf (103 N·m, 10.5 kgf·m)  
5
Stow the flat tire, tire jack and all tools.  
The compact spare tire  
The compact spare tire is identified by the label “TEMPORARY USE  
ONLY” on the tire sidewall.  
Use the compact spare tire temporarily, and only in an emergency.  
Make sure to check the tire inflation pressure of the compact spare tire.  
(P. 470)  
After completing the tire change  
The tire pressure warning system must be reset. (P. 364)  
When using the compact spare tire  
As the compact spare tire is not equipped with a tire pressure warning  
valve and transmitter, low inflation pressure of the spare tire will not be  
indicated by the tire pressure warning system. Also, if you replace the  
compact spare tire after the tire pressure warning light comes on, the light  
remains on.  
When the compact spare tire is equipped  
The vehicle becomes lower when driving with the compact spare tire  
compared to when driving with standard tires.  
If you have a flat front tire on a road covered with snow or ice  
Install the compact spare tire on one of the rear wheels of the vehicle.  
Perform the following steps and fit tire chains to the front tires:  
1
Replace a rear tire with the compact spare tire.  
2
Replace the flat front tire with the tire removed from the rear of the vehi-  
cle.  
3
Fit tire chains to the front tires.  
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WARNING  
When using the compact spare tire  
Remember that the compact spare tire provided is specifically  
designed for use with your vehicle. Do not use your compact spare tire  
on another vehicle.  
Do not use more than one compact spare tires simultaneously.  
Replace the compact spare tire with a standard tire as soon as possi-  
ble.  
Avoid sudden acceleration, abrupt steering, sudden braking and shift-  
ing operations that cause sudden engine braking.  
When the compact spare tire is attached  
The vehicle speed may not be correctly detected, and the following sys-  
tems may not operate correctly:  
• ABS & Brake assist  
• VSC  
• TRAC  
• LDA (Lane Departure Alert with  
steering control)  
• Dynamic radar cruise control  
with full-speed range  
• EPS  
• Automatic High Beam  
• PCS (Pre-Collision System)  
• BSM (Blind Spot Monitor)*  
• Rear view monitor system  
*: If equipped  
Speed limit when using the compact spare tire  
Do not drive at speeds in excess of 50 mph (80 km/h) when a compact  
spare tire is installed on the vehicle.  
The compact spare tire is not designed for driving at high speeds. Fail-  
ure to observe this precaution may lead to an accident causing death or  
serious injury.  
7
After using the tools and jack  
Before driving, make sure all the tools and jack are securely in place in  
their storage location to reduce the possibility of personal injury during a  
collision or sudden braking.  
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7-2. Steps to take in an emergency  
NOTICE  
Be careful when driving over bumps with the compact spare tire  
installed on the vehicle.  
The vehicle height may become lower when driving with the compact  
spare tire, compared to when driving with standard tires. Be careful  
when driving over uneven road surfaces.  
Driving with tire chains and the compact spare tire  
Do not fit tire chains to the compact spare tire.  
Tire chains may damage the vehicle body and adversely affect driving  
performance.  
When replacing the tires  
When removing or fitting the wheels, tires or the tire pressure warning  
valve and transmitter, contact your Toyota dealer as the tire pressure  
warning valve and transmitter may be damaged if not handled correctly.  
To avoid damage to the tire pressure warning valves and transmit-  
ters  
When a tire is repaired with liquid sealants, the tire pressure warning  
valve and transmitter may not operate properly. If a liquid sealant is  
used, contact your Toyota dealer or other qualified service shop as soon  
as possible. Make sure to replace the tire pressure warning valve and  
transmitter when replacing the tire. (P. 363)  
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7-2. Steps to take in an emergency  
If the engine will not start  
If the engine will not start even though correct starting proce-  
dures are being followed (P. 178, 181), consider each of the fol-  
lowing points:  
The engine will not start even though the starter motor operates  
normally.  
One of the following may be the cause of the problem:  
There may not be sufficient fuel in the vehicle’s tank.  
Refuel the vehicle.  
The engine may be flooded.  
Try to restart the engine again following correct starting procedures.  
(P. 178, 181)  
There may be a malfunction in the engine immobilizer system.  
(P. 81)  
The starter motor turns over slowly, the interior lights and head-  
lights are dim, or the horn does not sound or sounds at a low  
volume.  
One of the following may be the cause of the problem:  
The battery may be discharged. (P. 452)  
7
The battery terminal connections may be loose or corroded.  
The starter motor does not turn over (vehicles with a smart key  
system)  
The engine starting system may be malfunctioning due to an electrical  
problem such as electronic key battery depletion or a blown fuse.  
However, an interim measure is available to start the engine.  
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7-2. Steps to take in an emergency  
The starter motor does not turn over, the interior lights and head-  
lights do not turn on, or the horn does not sound.  
One of the following may be the cause of the problem:  
One or both of the battery terminals may be disconnected.  
The battery may be discharged. (P. 452)  
There may be a malfunction in the steering lock system. (vehicles  
with a smart key system)  
Contact your Toyota dealer if the problem cannot be repaired, or if repair  
procedures are unknown.  
Emergency start function (vehicles with a smart key system)  
When the engine does not start, the following steps can be used as an  
interim measure to start the engine if the engine switch is functioning  
normally:  
1
Set the parking brake.  
2
Shift the shift lever to P.  
3
Turn the engine switch to ACCESSORY mode.  
4
Press and hold the engine switch for about 15 seconds while  
depressing the brake pedal firmly.  
Even if the engine can be started using the above steps, the system  
may be malfunctioning. Have the vehicle inspected by your Toyota  
dealer.  
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7-2. Steps to take in an emergency  
If the electronic key does not operate  
properly (vehicles with a smart key system)  
If communication between the electronic key and vehicle is  
interrupted (P. 134) or the electronic key cannot be used  
because the battery is depleted, the smart key system and  
wireless remote control cannot be used. In such cases, the  
doors can be opened and the engine can be started by follow-  
ing the procedure below.  
Locking and unlocking the doors  
Use the mechanical key (P. 112) in order to perform the following  
operations:  
Locks all the doors  
Closes the windows (turn and  
hold)*  
Unlocks the door  
Turning the key rearward unlocks  
the driver’s door. Turning the key  
once again within  
3
seconds  
unlocks the other doors.  
7
Opens the windows (turn and  
hold)*  
*: These settings must be customized at your Toyota dealer. (P. 494)  
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Starting the engine  
1
2
Ensure that the shift lever is in P and depress the brake pedal.  
Touch the Toyota emblem side  
of the electronic key to the  
engine switch.  
When the electronic key is  
detected, a buzzer sounds and the  
engine switch will turn to IGNITION  
ON mode.  
When the smart key system is  
deactivated in customization set-  
ting, the engine switch will turn to  
ACCESSORY mode.  
3
4
Firmly depress the brake pedal and check that  
sages are shown on the multi-information display.  
and mes-  
Press the engine switch.  
In the event that the engine still cannot be started, contact your Toyota  
dealer.  
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7-2. Steps to take in an emergency  
Stopping the engine  
Set the parking brake, shift the shift lever to P and press the engine switch as  
you normally do when stopping the engine.  
Replacing the key battery  
As the above procedure is a temporary measure, it is recommended that the  
electronic key battery be replaced immediately when the battery is depleted.  
(P. 383)  
Changing engine switch modes  
Release the brake pedal and press the engine switch in step  
3
above. The  
engine does not start and modes will be changed each time the switch is  
pressed. (P. 182)  
When the electronic key does not work properly  
Make sure that the smart key system and push button start has not been  
deactivated in the customization setting. If it is off, turn the function on.  
(Customizable features: P. 488)  
Check if battery-saving mode is set. If it is set, cancel the function.  
(P. 133)  
WARNING  
When using the mechanical key and operating the power windows  
Operate the power window after checking to make sure that there is no pos-  
sibility of any passenger having any of their body parts caught in the side  
window.  
Also, do not allow children to operate the mechanical key. It is possible for  
children and other passengers to get caught in the power window.  
7
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If the vehicle battery is discharged  
The following procedures may be used to start the engine if the  
vehicle’s battery is discharged.  
You can also call your Toyota dealer or a qualified repair shop.  
If you have a set of jumper (or booster) cables and a second vehicle  
with a 12-volt battery, you can jump start your vehicle by following the  
steps below.  
1
Open the hood. (P. 344)  
2
Remove the engine cover.  
Pull up the both ends of the cover  
vertically.  
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7-2. Steps to take in an emergency  
3
Connect the jumper cables according to the following procedure:  
4
2
3
Connect a positive jumper cable clamp to the positive (+) battery  
terminal on your vehicle.  
Connect the clamp on the other end of the positive cable to the  
positive (+) battery terminal on the second vehicle.  
Connect a negative cable clamp to the negative (-) battery termi-  
nal on the second vehicle.  
7
Connect the clamp at the other end of the negative cable to a  
solid, stationary, unpainted metallic point away from the battery  
and any moving parts, as shown in the illustration.  
4
5
Start the engine of the second vehicle. Increase the engine speed  
slightly and maintain at that level for approximately 5 minutes to  
recharge the battery of your vehicle.  
Vehicles with a smart key system: Open and close any of the doors  
of your vehicle with the engine switch off.  
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6
Vehicles without a smart key system:  
Maintain the engine speed of the second vehicle and turn the  
engine switch to the “ON” position, then start the vehicle’s engine.  
Vehicles with a smart key system:  
Maintain the engine speed of the second vehicle and turn the  
engine switch to IGNITION ON mode, then start the vehicle’s  
engine.  
7
8
Once the vehicle’s engine has started, remove the jumper cables in  
the exact reverse order from which they were connected.  
To install the engine cover, conduct the removal procedure in  
reverse. After installing, check that the fixed pins are inserted  
securely.  
Once the engine starts, have the vehicle inspected at your Toyota  
dealer as soon as possible.  
Starting the engine when the battery is discharged  
The engine cannot be started by push-starting.  
To prevent battery discharge  
Turn off the headlights and the air conditioning system while the engine is  
stopped.  
Turn off any unnecessary electrical components when the vehicle is running  
at a low speed for an extended period, such as in heavy traffic.  
Charging the battery  
The electricity stored in the battery will discharge gradually even when the  
vehicle is not in use, due to natural discharge and the draining effects of cer-  
tain electrical appliances. If the vehicle is left for a long time, the battery may  
discharge, and the engine may be unable to start. (The battery recharges  
automatically during driving.)  
Precautions when the battery is discharged (vehicles with a smart key  
system)  
In some cases, it may not be possible to unlock the doors using the smart  
entry & start system when the battery is discharged. Use the wireless  
remote control or the mechanical key to lock or unlock the doors.  
The engine may not start on the first attempt after the battery has recharged  
but will start normally after the second attempt. This is not a malfunction.  
The engine switch mode is memorized by the vehicle. When the battery is  
reconnected, the system will return to the mode it was in before the battery  
was discharged. Before disconnecting the battery, turn the engine switch off.  
If you are unsure what mode the engine switch was in before the battery dis-  
charged, be especially careful when reconnecting the battery.  
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7-2. Steps to take in an emergency  
When replacing the battery  
Use a battery that conforms to European regulations.  
Use a battery that the case size is same as the previous one, 20 hour rate  
capacity (20HR) is equivalent or greater, and performance rating (CCA) is  
equivalent or greater.  
Check the label on top of the battery for the battery size and specifications  
(ex. LN2, 60Ah, 345A).  
• If the sizes differ, the battery cannot be properly secured.  
• If the 20 hour rate capacity is low, even if the time period where the vehi-  
cle is not used is a short time, the battery may discharge and the engine  
may not be able to start.  
For details, consult your Toyota dealer.  
WARNING  
Avoiding battery fires or explosions  
Observe the following precautions to prevent accidentally igniting the flam-  
mable gas that may be emitted from the battery:  
Make sure each jumper cable is connected to the correct terminal and that  
it is not unintentionally in contact with any other than the intended terminal.  
Do not allow the other end of the jumper cable connected to the “+” termi-  
nal to come into contact with any other parts or metal surfaces in the area,  
such as brackets or unpainted metal.  
Do not allow the + and - clamps of the jumper cables to come into contact  
with each other.  
Do not smoke, use matches, cigarette lighters or allow open flame near  
the battery.  
7
Battery precautions  
The battery contains poisonous and corrosive acidic electrolyte, while  
related parts contain lead and lead compounds. Observe the following pre-  
cautions when handling the battery:  
When working with the battery, always wear safety glasses and take care  
not to allow any battery fluids (acid) to come into contact with skin, clothing  
or the vehicle body.  
Do not lean over the battery.  
In the event that battery fluid comes into contact with the skin or eyes,  
immediately wash the affected area with water and seek medical attention.  
Place a wet sponge or cloth over the affected area until medical attention  
can be received.  
Always wash your hands after handling the battery support, terminals, and  
other battery-related parts.  
Do not allow children near the battery.  
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NOTICE  
When handling jumper cables  
When connecting the jumper cables, ensure that they do not become entan-  
gled in the cooling fan or engine drive belt.  
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7-2. Steps to take in an emergency  
If your vehicle overheats  
The following may indicate that your vehicle is overheating.  
The needle of the engine coolant temperature gauge (P. 94)  
enters the red zone or a loss of engine power is experienced (for  
example, the vehicle speed does not increase).  
Steam comes out from under the hood.  
Correction procedures  
1
Stop the vehicle in a safe place and turn off the air conditioning sys-  
tem, and then stop the engine.  
2
If you see steam:  
Carefully lift the hood after the steam subsides.  
If you do not see steam:  
Carefully lift the hood.  
3
After the engine has cooled  
down sufficiently, inspect the  
hoses and radiator core (radia-  
tor) for any leaks.  
Radiator  
Cooling fan  
7
If a large amount of coolant  
leaks, immediately contact your  
Toyota dealer.  
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7-2. Steps to take in an emergency  
4
The coolant level is satisfactory  
if it is between the “FULL” and  
“LOW” lines on the reservoir.  
Reservoir  
“FULL” line  
“LOW” line  
5
Add coolant if necessary.  
Water can be used in an emer-  
gency if coolant is unavailable.  
6
Start the engine and turn the air conditioning system on to check  
that the radiator cooling fan operates and to check for coolant leaks  
from the radiator or hoses.  
The fan operates when the air conditioning system is turned on immedi-  
ately after a cold start. Confirm that the fan is operating by checking the fan  
sound and air flow. If it is difficult to check these, turn the air conditioning  
system on and off repeatedly.  
(The fan may not operate in freezing temperatures.)  
7
If the fan is not operating:  
Stop the engine immediately and contact your Toyota dealer.  
If the fan is operating:  
Have the vehicle inspected at the nearest Toyota dealer.  
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WARNING  
When inspecting under the hood of your vehicle  
Observe the following precautions.  
Failure to do so may result in serious injury such as burns.  
If steam is seen coming from under the hood, do not open the hood until  
the steam has subsided. The engine compartment may be very hot.  
Keep hands and clothing (especially a tie, a scarf or a muffler) away from  
the fan and belts. Failure to do so may cause the hands or clothing to be  
caught, resulting in serious injury.  
Do not loosen the coolant reservoir cap while the engine and radiator are  
hot.  
High temperature steam or coolant could spray out.  
NOTICE  
When adding coolant  
Add coolant slowly after the engine has cooled down sufficiently. Adding  
cool coolant to a hot engine too quickly can cause damage to the engine.  
To prevent damage to the cooling system  
Observe the following precautions:  
Avoid contaminating the coolant with foreign matter (such as sand or dust  
etc.).  
Do not use any coolant additives.  
7
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If the vehicle becomes stuck  
Carry out the following procedures if the tires spin or the vehicle  
becomes stuck in mud, dirt or snow:  
1
Stop the engine. Shift the shift lever to P, and set the parking brake.  
2
Remove the mud, snow or sand from around the front wheels.  
3
Place wood, stones or some other material under the front wheels  
to help provide traction.  
4
Restart the engine.  
5
Shift the shift lever to D or R and release the parking brake. Then,  
while exercising caution, depress the accelerator pedal.  
When it is difficult to free the vehicle  
Press  
to turn off TRAC.  
A message will be shown on the multi-  
information display.  
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WARNING  
When attempting to free a stuck vehicle  
If you choose to push the vehicle back and forth to free it, make sure the  
surrounding area is clear to avoid striking other vehicles, objects or people.  
The vehicle may also lunge forward or lunge back suddenly as it becomes  
free. Use extreme caution.  
When shifting the shift lever  
Be careful not to shift the shift lever with the accelerator pedal depressed.  
This may lead to unexpected rapid acceleration of the vehicle that may  
cause an accident resulting in death or serious injury.  
NOTICE  
To avoid damaging the transmission and other components  
Avoid spinning the front wheels and depressing the accelerator pedal  
more than necessary.  
If the vehicle remains stuck even after these procedures are performed,  
the vehicle may require towing to be freed.  
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7-2. Steps to take in an emergency  
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