Get When trouble arises -> Steps to take in an emergency Guide for Toyota C-Hr SUV 2020

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7-2. Steps to take in an emergency

If your vehicle needs to be towed

If towing is necessary, we recommend having your vehicle

towed by your Toyota dealer or commercial towing service,

using a wheel-lift type truck or flatbed truck.

Use a safety chain system for all towing, and abide by all state/

provincial and local laws.

Situations when it is necessary to contact dealers before towing

The following may indicate a problem with your transmission. Contact

your Toyota dealer or commercial towing service before towing.

● The engine is running but the vehicle does not move.

● The vehicle makes an abnormal sound.

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7-2. Steps to take in an emergency

Towing with a sling-type truck

Do not tow with a sling-type truck

to prevent body damage.

Towing with a wheel-lift type truck

 From the front

 From the rear

Release the parking brake.

Use a towing dolly under the

front wheels.

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Using a flatbed truck

7-2. Steps to take in an emergency

If your vehicle is transported by a

flatbed truck, it should be tied

down at the locations shown in the

illustration.

If you use chains or cables to tie

down your vehicle, the angles

shaded in black must be 45.

Do not overly tighten the tie

downs or the vehicle may be dam-

aged.

Emergency towing

If a tow truck is not available in an emergency, your vehicle may be

temporarily towed using cables or chains secured to the emergency

towing eyelets. This should only be attempted on hard surfaced roads

for at most 50 miles (80 km) at under 18 mph (30 km/h).

A driver must be in the vehicle to steer and operate the brakes. The

vehicle’s wheels, drivetrain, axles, steering and brakes must be in

good condition.

Only the front towing eyelets may be used.

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7-2. Steps to take in an emergency

Emergency towing procedure

1

2

Take out the towing eyelet. (P . 4 37)

Remove the eyelet cover using

a flathead screwdriver.

To protect the bodywork, place a

rag between the screwdriver and

the vehicle body as shown in the

illustration.

3

Insert the towing eyelet into the

hole and tighten partially by

hand.

4

Tighten down the towing eyelet

securely using a wheel nut

wrench or hard metal bar.

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7-2. Steps to take in an emergency

5

Securely attach cables or chains to the towing eyelet.

Take care not to damage the vehicle body.

Vehicles without a smart key system: Enter the vehicle being towed

and start the engine.

6

If the engine does not start, turn the engine switch to the “ON” position.

Vehicles with a smart key system: Enter the vehicle being towed

and start the engine.

If the engine does not start, turn the engine switch to IGNITION ON mode.

Shift the shift lever to N and release the parking brake.

When the shift lever cannot be shifted: P. 191

7

■While towing

If the engine is not running, the power assist for the brakes and steering will

not function, making steering and braking more difficult.

■Wheel nut wrench

Wheel nut wrench is installed in the luggage compartment. (P . 4 37)

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7-2. Steps to take in an emergency

WARNING

Observe the following precautions.

Failure to do so may result in death or serious injury.

■When towing the vehicle

Be sure to transport the vehicle with the

front wheels raised or with all four wheels

raised off the ground. If the vehicle is

towed with the front wheels contacting

the ground, the drivetrain and related

parts may be damaged.

■While towing

●When towing using cables or chains, avoid sudden starts, etc., which

place excessive stress on the towing eyelets, cables or chains. The towing

eyelets, cables or chains may become damaged, broken debris may hit

people, and cause serious damage.

●Vehicles without a smart key system: Do not turn the engine switch to the

“LOCK” position.

There is a possibility that the steering wheel is locked and cannot be oper-

ated.

●Vehicles with a smart key system: Do not turn the engine switch off.

There is a possibility that the steering wheel is locked and cannot be oper-

ated.

■Installing towing eyelets to the vehicle

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Make sure that towing eyelets are installed securely.

If not securely installed, towing eyelets may come loose during towing.

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7-2. Steps to take in an emergency

NOTICE

■To prevent damage to the vehicle when towing using a wheel-lift type

truck

●Vehicles without a smart key system: Do not tow the vehicle from the rear

when the engine switch is in the “LOCK” position or the key is removed.

The steering lock mechanism is not strong enough to hold the front wheels

straight.

●Vehicles with a smart key system: Do not tow the vehicle from the rear

when the engine switch is off. The steering lock mechanism is not strong

enough to hold the front wheels straight.

●When raising the vehicle, ensure adequate ground clearance for towing at

the opposite end of the raised vehicle. Without adequate clearance, the

vehicle could be damaged while being towed.

■To prevent damage to the vehicle when towing with a sling-type truck

Do not tow with a sling-type truck, either from the front or rear.

■To prevent damage to the vehicle during emergency towing

Do not secure cables or chains to the suspension components.

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7-2. Steps to take in an emergency

If you think something is wrong

If you notice any of the following symptoms, your vehicle proba-

bly needs adjustment or repair. Contact your Toyota dealer as

soon as possible.

Visible symptoms

● Fluid leaks under the vehicle.

(Water dripping from the air conditioning after use is normal.)

● Flat-looking tires or uneven tire wear

● Engine coolant temperature gauge needle continually points higher

than normal.

Audible symptoms

● Changes in exhaust sound

● Excessive tire squeal when cornering

● Strange noises related to the suspension system

● Pinging or other noises related to the engine

Operational symptoms

● Engine misses, stumbling or running roughly

● Appreciable loss of power

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● Vehicle pulls heavily to one side when braking

● Vehicle pulls heavily to one side when driving on a level road

● Loss of brake effectiveness, spongy feeling, pedal almost touches

the floor

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7-2. Steps to take in an emergency

Fuel pump shut off system

To minimize the risk of fuel leakage when the engine stalls or

when an airbag inflates upon collision, the fuel pump shut off

system stops the supply of fuel to the engine.

Follow the procedure below to restart the engine after the system is

activated.

 Vehicles without a smart key system

1

Turn the engine switch to the “ACC” or “LOCK” position.

2

Restart the engine.

 Vehicles with a smart key system

1

Turn the engine switch to ACCESSORY mode or turn it off.

2

Restart the engine.

NOTICE

■Before starting the engine

Inspect the ground under the vehicle.

If you find that fuel has leaked onto the ground, the fuel system has been

damaged and is in need of repair. Do not restart the engine.

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7-2. Steps to take in an emergency

If a warning light turns on or a warning

buzzer sounds

Calmly perform the following actions if any of the warning lights

comes on or flashes. If a light comes on or flashes, but then

goes off, this does not necessarily indicate a malfunction in the

system. However, if this continues to occur, have the vehicle

inspected by your Toyota dealer.

Warning light and warning buzzer list

Warning light

Warning light/Details/Actions

Brake system warning light (warning buzzer)

Indicates that:

• Low brake fluid; or

(U.S.A.)

• The brake system is malfunctioning.

 Immediately stop the vehicle in a safe place and con-

tact your Toyota dealer

(Red) (Canada)

Continuing to drive the vehicle may be dangerous.

Low engine oil pressure warning light (warning buzzer)

Indicates abnormal engine oil pressure

The warning light may come on if the engine oil pressure

is too low.

1

*

A buzzer also sounds.

 Immediately stop the vehicle in a safe place and con-

tact your Toyota dealer

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Continuing to drive the vehicle may be dangerous.

Charging system warning light

1

*

Indicates a malfunction in the vehicle’s charging system

 Immediately stop the vehicle in a safe place and con-

tact your Toyota dealer

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7-2. Steps to take in an emergency

Warning light

Warning light/Details/Actions

Malfunction indicator lamp (warning buzzer)

Indicates a malfunction in:

• The electronic engine control system;

• The electronic throttle control system; or

• The electronic continuously variable transmission.

 Have the vehicle inspected by your Toyota dealer

immediately.

(U.S.A.)

(Canada)

SRS warning light

Indicates a malfunction in:

• The SRS airbag system; or

• The seat belt pretensioner system.

 Have the vehicle inspected by your Toyota dealer

immediately.

ABS warning light

Indicates a malfunction in:

• The ABS; or

(U.S.A.)

• The brake assist system.

 Have the vehicle inspected by your Toyota dealer

immediately.

(Canada)

Electric power steering system warning light (warning

buzzer)

Indicates a malfunction in the EPS (Electric Power Steer-

ing) system

(Red/yellow)

 Have the vehicle inspected by your Toyota dealer

immediately.

“RCTA OFF” indicator (if equipped)

When a buzzer sounds:

Indicates a malfunction in the RCTA (Rear Crossing Traffic

Alert) function

 Have the vehicle inspected by your Toyota dealer

immediately.

When a buzzer does not sound:

(Flashes)

Indicates that the rear bumper around the radar sensor is

covered with dirt, etc. (P. 272)

 Follow the instructions displayed on the multi-infor-

mation display. (P. 279)

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7-2. Steps to take in an emergency

Warning light/Details/Actions

Warning light

Slip indicator

Indicates a malfunction in:

• The VSC (Vehicle Stability Control) system;

• The TRAC (Traction Control) system; or

• The hill-start assist control system.

The light will flash when the VSC or the TRAC is operat-

ing. (P. 287)

 Have the vehicle inspected by your Toyota dealer

immediately.

Brake system warning light

Indicates a malfunction in the electric parking brake

 Have the vehicle inspected by your Toyota dealer

immediately.

(Yellow)

Brake hold operated indicator

1

*

Indicates a malfunction in the brake hold system

 Have the vehicle inspected by your Toyota dealer

immediately.

(Flashes)

PCS warning light

Indicates a malfunction in the PCS (Pre-Collision System)

or that the system is temporarily unavailable due to the

vehicle being extremely hot/cold, or dirt around a front

sensor, etc. (P. 241, 431)

 Follow the instructions displayed on the multi-infor-

mation display. (P. 241, 431)

(Flashes or

illuminates)

If the PCS (Pre-Collision System) or VSC (Vehicle Stability

Control) system is disabled, the PCS warning light will illu-

minate.

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 P. 241

2

*

Parking brake indicator (warning buzzer)

It is possible that the parking brake is not fully engaged or

released

(Flashes) (U.S.A.)

(Flashes) (Canada)

 Operate the parking brake switch once again.

This light comes on when the parking brake is not

released. If the light turns off after the parking brake is fully

released, the system is operating normally.

Low fuel level warning light

Indicates that remaining fuel is approximately 2.0 gal.

(7.5 L, 1.6 Imp.gal.) or less

 Refuel the vehicle.

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7-2. Steps to take in an emergency

Warning light

Warning light/Details/Actions

Driver’s and front passenger’s seat belt reminder light

(warning buzzer)

Warns the driver and/or front passenger to fasten their

seat belts.

3

*

 Fasten the seat belt.

If the front passenger seat is occupied, the front pas-

senger’s seat belt also needs to be fastened to make

the warning light (warning buzzer) off.

3

Rear passengers’ seat belt reminder lights (warning

buzzer)

*

Warn the rear passengers to fasten their seat belts

 Fasten the seat belt.

(On the center panel)

Tire pressure warning light

When the light comes on:

Low tire inflation pressure such as

• Natural causes (P . 4 27)

• Flat tire (P . 4 36)

 Adjust the tire inflation pressure to the specified

level.

The light will turn off after a few minutes. In case

the light does not turn off even if the tire inflation

pressure is adjusted, have the system checked by

your Toyota dealer.

When the light comes on after blinking for 1 minute:

Malfunction in the tire pressure warning system

(P . 4 27)

 Have the system checked by your Toyota dealer.

1

*

High engine coolant temperature warning light (warning

buzzer)

Indicates that the engine coolant temperature is too high

 P . 4 57

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7-2. Steps to take in an emergency

Warning light/Details/Actions

Warning light

Brake Override System

Indicates that the accelerator and brake pedals are being

depressed simultaneously, and the Brake Override Sys-

tem is operating.

 Release the accelerator pedal and depress the brake

pedal.

Indicates a malfunction in the Brake Override System

(with warning buzzer)

 Have the vehicle inspected by your Toyota dealer

immediately.

1

*

Drive-Start Control

Indicates that the shift position was changed and Drive-

Start Control was operated while depressing the accelera-

tor pedal. (with warning buzzer)

 Momentarily release the accelerator pedal.

Indicates a malfunction in the Drive-Start Control system

(with warning buzzer)

 Have the vehicle inspected by your Toyota dealer

immediately.

*¹: This light illuminates on the multi-information display.

*²: Parking brake engaged warning buzzer:

A buzzer will sound if the vehicle is driven at a speed of approximately

3 mph (5 km/h) or more.

*³: Driver’s seat belt warning buzzer:

The driver’s seat belt warning buzzer sounds to alert the driver that his or

her seat belt is not fastened. Once the engine switch is turned to the “ON”

position (vehicles without smart key system) or IGNITION ON mode (vehi-

cles with smart key system), the buzzer sounds. If the seat belt is still

unfastened, the buzzer sounds intermittently for a certain period of time

after the vehicle reaches a certain speed.

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Front passenger’s seat belt warning buzzer:

The front passenger’s seat belt warning buzzer sounds to alert the front

passenger that his or her seat belt is not fastened. If the seat belt is unfas-

tened, the buzzer sounds intermittently for a certain period of time after the

vehicle reaches a certain speed.

Rear passengers’ seat belt warning buzzer:

The rear passengers’ seat belt warning buzzer sounds to alert the rear

passenger that his or her seat belt is not fastened. If the seat belt is unfas-

tened, the buzzer sounds intermittently for a certain period of time, after

the seat belt is fastened and unfastened and the vehicle reaches a certain

speed.

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7-2. Steps to take in an emergency

■SRS warning light

This warning light system monitors the airbag sensor assembly, front impact

sensors, side impact sensors (front door), side impact sensors (front), side

impact sensors (rear), driver’s seat position sensor, driver’s seat belt buckle

switch, front passenger occupant classification system, “AIR BAG ON” indica-

tor light, “AIR BAG OFF” indicator light, front passenger’s seat belt buckle

switch, seat belt pretensioners, airbags, interconnecting wiring and power

sources. (P. 32)

■Electric power steering system warning light (warning buzzer)

When the battery charge becomes insufficient or the voltage temporarily

drops, the electric power steering system warning light may come on and the

warning buzzer may sound.

■If the malfunction indicator lamp comes on while driving

For some models, the malfunction indicator lamp will come on if the fuel tank

becomes completely empty. If the fuel tank is empty, refuel the vehicle imme-

diately. The malfunction indicator lamp will go off after several trips.

If the malfunction indicator lamp does not go off, contact your Toyota dealer.

■Front passenger detection sensor, seat belt reminder and warning

buzzer

●If luggage is placed on the front passenger seat, the front passenger detec-

tion sensor may cause the warning light to flash and the warning buzzer to

sound even if a passenger is not sitting in the seat.

●If a cushion is placed on the seat, the sensor may not detect a passenger,

and the warning light may not operate properly.

■Warning light operations for unfastened rear passenger seat belts

●When opening and closing the rear door, the warning light comes on for

approximately 34 seconds.

●When any of the rear seat belts are unfastened, the warning light comes on.

When the rear doors are opened and closed while the warning light is on,

the warning light will turn off after approximately 34 seconds.

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7-2. Steps to take in an emergency

■When the tire pressure warning light comes on

Inspect the appearance of the tire to check that the tire is not punctured.

If the tire is punctured: P . 4 36

If the tire is not punctured:

Carry out the following procedure after the tire temperature has lowered

sufficiently.

●Check the tire inflation pressure and adjust to the appropriate level.

●If the warning light does not go out even after several minutes, check

that the tire inflation pressure is at the specified level and carry out ini-

tialization. (P. 364)

The warning light may come on again if the above operations are con-

ducted without first allowing the tire temperature to lower sufficiently.

■The tire pressure warning light may come on due to natural causes

The tire pressure warning light may come on due to natural causes such

as natural air leaks and tire inflation pressure changes caused by tem-

perature. In this case, adjusting the tire inflation pressure will turn off the

warning light (after a few minutes).

■When a tire is replaced with a spare tire

The compact spare tire is not equipped with a tire pressure warning valve

and transmitter. If a tire goes flat, the tire pressure warning light will not

turn off even though the flat tire has been replaced with the spare tire.

Replace the spare tire with the repaired tire and adjust the tire inflation

pressure. The tire pressure warning light will go off after a few minutes.

■Conditions that the tire pressure warning system may not function

properly

P. 367

7

■If the tire pressure warning light frequently comes on after blinking

for 1 minute

If the tire pressure warning light frequently comes on after blinking for

1 minute when the engine switch is turned to the “ON” position (vehicles

without smart key system) or IGNITION ON mode (vehicles with smart

key system), have it checked by your Toyota dealer.

■Warning buzzer

In some cases, the buzzer may not be heard because of noisy place or an

audio sound.

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7-2. Steps to take in an emergency

WARNING

■If both the ABS and the brake system warning lights remain on

Stop your vehicle in a safe place immediately and contact your Toyota

dealer. The vehicle will become extremely unstable during braking, and the

ABS system may fail, which could cause an accident resulting in death or

serious injury.

■When the electric power steering system warning light comes on

When the light comes on yellow, the assist to the power steering is

restricted. When the light comes on red, the assist to the power steering is

lost and handling operations of the steering wheel become extremely

heavy. When steering wheel operations are heavier than usual, grip the

steering wheel firmly and operate it using more force than usual.

■If the tire pressure warning light comes on

Be sure to observe the following precautions. Failure to do so could

cause a loss of vehicle control and result in death or serious injury.

●Stop your vehicle in a safe place as soon as possible. Adjust the tire

inflation pressure immediately.

●If the tire pressure warning light comes on even after tire inflation pres-

sure adjustment, it is probable that you have a flat tire. Check the tires.

If a tire is flat, change it with the spare tire and have the flat tire

repaired by the nearest Toyota dealer.

●Avoid abrupt maneuvering and braking. If the vehicle tires deteriorate,

you could lose control of the steering wheel or the brakes.

■If a blowout or sudden air leakage should occur

The tire pressure warning system may not activate immediately.

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7-2. Steps to take in an emergency

WARNING

■Maintenance of the tires

Each tire, including the spare (if provided), should be checked monthly

when cold and inflated to the inflation pressure recommended by the

vehicle manufacturer on the vehicle placard or tire inflation pressure

label (tire and load information label). (If your vehicle has tires of a dif-

ferent size than the size indicated on the vehicle placard or tire inflation

pressure label [tire and load information label], you should determine

the proper tire inflation pressure for those tires.)

As an added safety feature, your vehicle has been equipped with a tire

pressure monitoring system (TPMS-tire pressure warning system) that

illuminates a low tire pressure telltale (tire pressure warning light) when

one or more of your tires is significantly under-inflated. Accordingly,

when the low tire pressure telltale (tire pressure warning light) illumi-

nates, you should stop and check your tires as soon as possible, and

inflate them to the proper pressure. Driving on a significantly under-

inflated tire causes the tire to overheat and can lead to tire failure.

Under-inflation also reduces fuel efficiency and tire tread life, and may

affect the vehicle’s handling and stopping ability.

Please note that the TPMS (tire pressure warning system) is not a sub-

stitute for proper tire maintenance, and it is the driver’s responsibility to

maintain correct tire pressure, even if under-inflation has not reached

the level to trigger illumination of the TPMS low tire pressure telltale (tire

pressure warning light).

Your vehicle has also been equipped with a TPMS (tire pressure warn-

ing system) malfunction indicator to indicate when the system is not

operating properly. The TPMS (tire pressure warning system) malfunc-

tion indicator is combined with the low tire pressure telltale (tire pressure

warning light). When the system detects a malfunction, the telltale will

flash for approximately one minute and then remain continuously illumi-

nated. This sequence will continue upon subsequent vehicle start-ups

as long as the malfunction exists. When the malfunction indicator is illu-

minated, the system may not be able to detect or signal low tire pres-

sure as intended.

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TPMS (tire pressure warning system) malfunctions may occur for a vari-

ety of reasons, including the installation of replacement or alternate tires

or wheels on the vehicle that prevent the TPMS (tire pressure warning

system) from functioning properly. Always check the TPMS (tire pres-

sure warning system) malfunction telltale after replacing one or more

tires or wheels on your vehicle to ensure that the replacement or alter-

nate tires and wheels allow the TPMS (tire pressure warning system) to

continue to function properly.

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7-2. Steps to take in an emergency

NOTICE

■To ensure the tire pressure warning system operates properly

Do not install tires with different specifications or makers, as the tire

pressure warning system may not operate properly.

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7-2. Steps to take in an emergency

If a warning message is displayed

The multi-information display shows warnings of system mal-

functions, incorrectly performed operations, and messages that

indicate a need for maintenance. When a message is shown,

perform the correction procedure appropriate to the message.

Multi-information display

If any of the warning messages are shown again after the following

actions have been performed, contact your Toyota dealer.

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Messages and warnings

7-2. Steps to take in an emergency

The warning lights and warning buzzers operate as follows depending

on the content of the message. If a message indicates the need for

inspection by a dealer, have the vehicle inspected by your Toyota

dealer immediately.

System

warning

light

Warning

^buzzer*

Warning

• Indicates an important situation, such as

when a system related to driving is malfunc-

tioning or that danger may result if the correc-

tion procedure is not performed



Sounds

• Indicates a situation, such as when damage

to the vehicle or danger may result

Comes

on or

flashes

Indicates an important situation, such as when

the systems shown on the multi-information dis-

play may be malfunctioning

Sounds

• Indicates a condition, such as malfunction of

electrical components, their condition, or indi-

cates the need for maintenance

• Indicates a situation, such as when an opera-

tion has been performed incorrectly, or indi-

cates how to perform an operation correctly

Does not

sound



*: A buzzer sounds the first time a message is shown on the multi-informa-

tion display

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7-2. Steps to take in an emergency

■Warning messages

The warning messages explained below may differ from the actual messages

according to operation conditions and vehicle specifications.

■If a message that indicates the need for visiting your Toyota dealer is

displayed

The system or part shown on the multi-information display is malfunctioning.

Have the vehicle inspected by your Toyota dealer immediately.

■If a message about an operation is shown

●If a message about an operation of the accelerator pedal or brake pedal is

shown

A warning message about an operation of the brake pedal may be shown

while the driving assist systems such as PCS (Pre-Collision System) or the

dynamic radar cruise control with full-speed range is operating. If a warning

message is shown, be sure to decelerate the vehicle or follow the instruction

shown on the multi-information display.

●A warning message is shown when Brake Override System or Drive-Start

Control operates (P. 164). Follow the instructions on the multi-informa-

tion display.

●If a message about an operation of the engine switch is shown

An instruction for operation of the engine switch is shown when the incorrect

procedure for starting the engine is performed or the engine switch is oper-

ated incorrectly. Follow the instructions shown on the multi -information dis-

play to operate the engine switch again.

●If a message about a shift lever operation is shown

To prevent the shift lever from being operated incorrectly or the vehicle from

moving unexpectedly, a message that requires shifting the shift lever may

be shown on the multi-information display. In that case, follow the instruction

of the message and shift the shift lever.

7

●If a message or image about an open/close state of a part or replenishment

of a consumable is shown

Confirm the part indicated by the multi-information display or a warning light,

and then perform the coping method such as closing the open door or

replenishing a consumable.

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7-2. Steps to take in an emergency

■If a message that indicates the need for referring to Owner’s Manual is

displayed

●If “Engine Coolant Temperature High.”is shown, follow the instructions

(P . 4 57).

●If the following messages are shown, there may be a malfunction. Immedi-

ately stop the vehicle in a safe place and contact your Toyota dealer. Con-

tinuing to drive the vehicle may be dangerous.

• “Braking Power Low.”

• “Charging System Malfunction.”

• “Engine Oil Pressure Low.”

●If the following messages are shown, there may be a malfunction. Immedi-

ately have the vehicle inspected by your Toyota dealer.

• “Smart Key System Malfunction.”

■If “Engine Oil Level Low. Add or Replace Oil.” is displayed

The engine oil level is low. Check the level of the engine oil, and add if neces-

sary.

This message may appear if the vehicle is stopped on a slope. Move the

vehicle to a level surface and check to see if the message disappears.

■If “Engine Stopped. Steering Power Low.” is displayed

This message is displayed if the engine is stopped while driving.

When steering wheel operations are heavier than usual, grip the steering

wheel firmly and operate it using more force than usual.

■If “Maintenance Required Soon.” is shown (U.S.A. only)

Indicates that all maintenance according to the driven distance on the mainte-

^{nance schedule}* should be performed soon.

Comes on approximately 4500 miles (7200 km) after the message has been

reset.

If necessary, perform maintenance. Please reset the message after the main-

tenance is performed. (P. 334)

*: Refer to the separate “Scheduled Maintenance Guide” or “Owner’s Manual

Supplement” for the maintenance interval applicable to your vehicle.

■If “Maintenance Required. Visit Your Dealer.” is shown (U.S.A. only)

Indicates that all maintenance is required to correspond to the driven distance

^{on the maintenance schedule}*.

Comes on approximately 5000 miles (8000 km) after the message has been

reset. (The indicator will not work properly unless the message has been

reset.)

Perform the necessary maintenance. Please reset the message after the

maintenance is performed. (P. 334)

*: Refer to the separate “Scheduled Maintenance Guide” or “Owner’s Manual

Supplement” for the maintenance interval applicable to your vehicle.

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7-2. Steps to take in an emergency

■If “A New Key has been Registered. Contact Your Dealer for Details.” is

shown (vehicles with a smart key system)

This message will be displayed each time the driver’s door is opened when

the doors are unlocked from the outside for approximately one week after a

new electronic key has been registered.

If this message is displayed but you have not had a new electronic key regis-

tered, ask your Toyota dealer to check if an unknown electronic key (other

than those in your possession) has been registered.

■If “Front Camera Unavailable.”, “Front Camera Unavailable. See owner’s

manual.” or “Front Camera Vision Blocked. Clean and Demist Wind-

shield.” is displayed.

The following systems may be suspended until the problem shown in the

message is resolved. (P. 241, 423)

●PCS (Pre-Collision System)

●LDA (Lane Departure Alert with steering control)

●Dynamic radar cruise control with full-speed range

●Automatic High Beam

■Warning buzzer

P . 4 27

7

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7-2. Steps to take in an emergency

If you have a flat tire

Your vehicle is equipped with a spare tire. The flat tire can be

replaced with the spare tire.

For details about tires: P. 362

WARNING

■If you have a flat tire

Do not continue driving with a flat tire.

Driving even a short distance with a flat tire can damage the tire and the

wheel beyond repair, which could result in an accident.

Before jacking up the vehicle

● Stop the vehicle in a safe place on a hard, flat surface.

● Set the parking brake.

● Shift the shift lever to P.

● Stop the engine.

● Turn on the emergency flashers. (P. 408)

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7-2. Steps to take in an emergency

Location of the spare tire, jack and tools

Towing eyelet

Wheel nut wrench

Jack

Jack handle

Spare tire

7

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7-2. Steps to take in an emergency

WARNING

■Using the tire jack

Observe the following precautions.

Improper use of the tire jack may cause the vehicle to suddenly fall off

the jack, leading to death or serious injury.

●Do not use the tire jack for any purpose other than replacing tires or

installing and removing tire chains.

●Only use the tire jack that comes with this vehicle for replacing a flat

tire.

Do not use it on other vehicles, and do not use other tire jacks for

replacing tires on this vehicle.

●Put the jack properly in its jack point.

(P . 4 40)

●Do not put any part of your body under the vehicle while it is supported

by the jack.

●Do not start the engine or drive the vehicle while the vehicle is sup-

ported by the jack.

●Do not raise the vehicle while someone is inside.

●When raising the vehicle, do not put an object on or under the jack.

●Do not raise the vehicle to a height greater than that required to

replace the tire.

●Use a jack stand if it is necessary to get under the vehicle.

●When lowering the vehicle, make sure that there is no-one near the

vehicle. If there are people nearby, warn them vocally before lowering.

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7-2. Steps to take in an emergency

Taking out the jack

1

Remove the deck board. (P. 316)

2

Take out the jack.

Taking out the spare tire

1

Remove the deck board. (P. 316)

2

Remove the cushion.

3

Loosen the center fastener that

secures the spare tire.

7

WARNING

■When storing the spare tire

Be careful not to catch fingers or other body parts between the spare

tire and the body of the vehicle.

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Replacing a flat tire

7-2. Steps to take in an emergency

1

Chock the tires.

Flat tire

Wheel chock positions

Left-hand side

Right-hand side

Left-hand side

Right-hand side

Behind the rear right-hand side tire

Behind the rear left-hand side tire

In front of the front right-hand side tire

In front of the front left-hand side tire

Front

Rear

2

Slightly loosen the wheel nuts

(one turn).

3

Turn the tire jack portion

by

hand until the center of the

recessed portion of the jack is

in contact with the center of the

jack point.

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7-2. Steps to take in an emergency

4

5

6

Assemble the jack handle and

the wheel nut wrench as shown

in the illustration.

Raise the vehicle until the tire is

slightly raised off the ground.

Remove all the wheel nuts and

the tire.

When resting the tire on the

ground, place the tire so that the

wheel design faces up to avoid

scratching the wheel surface.

7

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7-2. Steps to take in an emergency

WARNING

■Replacing a flat tire

●Observe the following precautions.

Failure to do so may result in serious injury:

• Do not try to remove the wheel ornament by hand. Take due care in

handling the ornament to avoid unexpected personal injury.

• Do not touch the disc wheels or the area around the brakes immedi-

ately after the vehicle has been driven.

After the vehicle has been driven, the disc wheels and the area

around the brakes will be extremely hot. Touching these areas with

hands, feet or other body parts while changing a tire, etc., may

result in burns.

●Failure to follow these precautions could cause the wheel nuts to

loosen and the tire to fall off, resulting in death or serious injury.

• Have the wheel nuts tightened with a torque wrench to 76 ft·lbf

(103 N·m, 10.5 kgf·m) as soon as possible after changing wheels.

• Do not attach a heavily damaged wheel ornament, as it may fly off

the wheel while the vehicle is moving.

• When installing a tire, only use wheel nuts that have been specifi-

cally designed for that wheel.

• If there are any cracks or deformations in the bolt screws, nut

threads or bolt holes of the wheel, have the vehicle inspected by

your Toyota dealer.

• When installing the wheel nuts, be sure to install them with the

tapered ends facing inward. (P. 377)

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7-2. Steps to take in an emergency

Installing the spare tire

1

Remove any dirt or foreign mat-

ter from the wheel contact sur-

face.

If foreign matter is on the wheel

contact surface, the wheel nuts

may loosen while the vehicle is in

motion, causing the tire to come

off.

2

Install the tire and loosely tighten each wheel nut by hand by

approximately the same amount.

When replacing a steel wheel

with a steel wheel, tighten the

wheel nuts until the tapered

portion comes into loose con-

tact with the disc wheel seat.

Tapered portion

Disc wheel seat

Tapered portion

When replacing an aluminum

wheel with

a

steel wheel,

tighten the wheel nuts until the

tapered portion comes into

loose contact with the disc

wheel seat.

7

Disc wheel seat

3

Lower the vehicle.

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7-2. Steps to take in an emergency

4

Firmly tighten each wheel nut

two or three times in the order

shown in the illustration.

Tightening torque:

76 ft·lbf (103 N·m, 10.5 kgf·m)

5

Stow the flat tire, tire jack and all tools.

■The compact spare tire

●The compact spare tire is identified by the label “TEMPORARY USE

ONLY” on the tire sidewall.

Use the compact spare tire temporarily, and only in an emergency.

●Make sure to check the tire inflation pressure of the compact spare tire.

(P. 470)

■After completing the tire change

The tire pressure warning system must be reset. (P. 364)

■When using the compact spare tire

As the compact spare tire is not equipped with a tire pressure warning

valve and transmitter, low inflation pressure of the spare tire will not be

indicated by the tire pressure warning system. Also, if you replace the

compact spare tire after the tire pressure warning light comes on, the light

remains on.

■When the compact spare tire is equipped

The vehicle becomes lower when driving with the compact spare tire

compared to when driving with standard tires.

■If you have a flat front tire on a road covered with snow or ice

Install the compact spare tire on one of the rear wheels of the vehicle.

Perform the following steps and fit tire chains to the front tires:

1

Replace a rear tire with the compact spare tire.

2

Replace the flat front tire with the tire removed from the rear of the vehi-

cle.

3

Fit tire chains to the front tires.

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7-2. Steps to take in an emergency

WARNING

■When using the compact spare tire

●Remember that the compact spare tire provided is specifically

designed for use with your vehicle. Do not use your compact spare tire

on another vehicle.

●Do not use more than one compact spare tires simultaneously.

●Replace the compact spare tire with a standard tire as soon as possi-

ble.

●Avoid sudden acceleration, abrupt steering, sudden braking and shift-

ing operations that cause sudden engine braking.

■When the compact spare tire is attached

The vehicle speed may not be correctly detected, and the following sys-

tems may not operate correctly:

• ABS & Brake assist

• VSC

• TRAC

• LDA (Lane Departure Alert with

steering control)

• Dynamic radar cruise control

with full-speed range

• EPS

• Automatic High Beam

• PCS (Pre-Collision System)

• BSM (Blind Spot Monitor)*

• Rear view monitor system

*: If equipped

■Speed limit when using the compact spare tire

Do not drive at speeds in excess of 50 mph (80 km/h) when a compact

spare tire is installed on the vehicle.

The compact spare tire is not designed for driving at high speeds. Fail-

ure to observe this precaution may lead to an accident causing death or

serious injury.

7

■After using the tools and jack

Before driving, make sure all the tools and jack are securely in place in

their storage location to reduce the possibility of personal injury during a

collision or sudden braking.

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7-2. Steps to take in an emergency

NOTICE

■Be careful when driving over bumps with the compact spare tire

installed on the vehicle.

The vehicle height may become lower when driving with the compact

spare tire, compared to when driving with standard tires. Be careful

when driving over uneven road surfaces.

■Driving with tire chains and the compact spare tire

Do not fit tire chains to the compact spare tire.

Tire chains may damage the vehicle body and adversely affect driving

performance.

■When replacing the tires

When removing or fitting the wheels, tires or the tire pressure warning

valve and transmitter, contact your Toyota dealer as the tire pressure

warning valve and transmitter may be damaged if not handled correctly.

■To avoid damage to the tire pressure warning valves and transmit-

ters

When a tire is repaired with liquid sealants, the tire pressure warning

valve and transmitter may not operate properly. If a liquid sealant is

used, contact your Toyota dealer or other qualified service shop as soon

as possible. Make sure to replace the tire pressure warning valve and

transmitter when replacing the tire. (P. 363)

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7-2. Steps to take in an emergency

If the engine will not start

If the engine will not start even though correct starting proce-

dures are being followed (P. 178, 181), consider each of the fol-

lowing points:

The engine will not start even though the starter motor operates

normally.

One of the following may be the cause of the problem:

● There may not be sufficient fuel in the vehicle’s tank.

Refuel the vehicle.

● The engine may be flooded.

Try to restart the engine again following correct starting procedures.

(P. 178, 181)

● There may be a malfunction in the engine immobilizer system.

(P. 81)

The starter motor turns over slowly, the interior lights and head-

lights are dim, or the horn does not sound or sounds at a low

volume.

One of the following may be the cause of the problem:

● The battery may be discharged. (P . 4 52)

7

● The battery terminal connections may be loose or corroded.

The starter motor does not turn over (vehicles with a smart key

system)

The engine starting system may be malfunctioning due to an electrical

problem such as electronic key battery depletion or a blown fuse.

However, an interim measure is available to start the engine.

(P . 4 48)

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7-2. Steps to take in an emergency

The starter motor does not turn over, the interior lights and head-

lights do not turn on, or the horn does not sound.

One of the following may be the cause of the problem:

● One or both of the battery terminals may be disconnected.

● The battery may be discharged. (P . 4 52)

● There may be a malfunction in the steering lock system. (vehicles

with a smart key system)

Contact your Toyota dealer if the problem cannot be repaired, or if repair

procedures are unknown.

Emergency start function (vehicles with a smart key system)

When the engine does not start, the following steps can be used as an

interim measure to start the engine if the engine switch is functioning

normally:

1

Set the parking brake.

2

Shift the shift lever to P.

3

Turn the engine switch to ACCESSORY mode.

4

Press and hold the engine switch for about 15 seconds while

depressing the brake pedal firmly.

Even if the engine can be started using the above steps, the system

may be malfunctioning. Have the vehicle inspected by your Toyota

dealer.

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7-2. Steps to take in an emergency

If the electronic key does not operate

properly (vehicles with a smart key system)

If communication between the electronic key and vehicle is

interrupted (P. 134) or the electronic key cannot be used

because the battery is depleted, the smart key system and

wireless remote control cannot be used. In such cases, the

doors can be opened and the engine can be started by follow-

ing the procedure below.

Locking and unlocking the doors

Use the mechanical key (P. 112) in order to perform the following

operations:

Locks all the doors

Closes the windows (turn and

hold)*

Unlocks the door

Turning the key rearward unlocks

the driver’s door. Turning the key

once again within

3

seconds

unlocks the other doors.

7

Opens the windows (turn and

hold)*

*^{: These settings must be customized at your Toyota dealer. (P. 494)}

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7-2. Steps to take in an emergency

Starting the engine

1

2

Ensure that the shift lever is in P and depress the brake pedal.

Touch the Toyota emblem side

of the electronic key to the

engine switch.

When the electronic key is

detected, a buzzer sounds and the

engine switch will turn to IGNITION

ON mode.

When the smart key system is

deactivated in customization set-

ting, the engine switch will turn to

ACCESSORY mode.

3

4

Firmly depress the brake pedal and check that

sages are shown on the multi-information display.

and mes-

Press the engine switch.

In the event that the engine still cannot be started, contact your Toyota

dealer.

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7-2. Steps to take in an emergency

■Stopping the engine

Set the parking brake, shift the shift lever to P and press the engine switch as

you normally do when stopping the engine.

■Replacing the key battery

As the above procedure is a temporary measure, it is recommended that the

electronic key battery be replaced immediately when the battery is depleted.

(P. 383)

■Changing engine switch modes

Release the brake pedal and press the engine switch in step

3

above. The

engine does not start and modes will be changed each time the switch is

pressed. (P. 182)

■When the electronic key does not work properly

●Make sure that the smart key system and push button start has not been

deactivated in the customization setting. If it is off, turn the function on.

(Customizable features: P. 488)

●Check if battery-saving mode is set. If it is set, cancel the function.

(P. 133)

WARNING

■When using the mechanical key and operating the power windows

Operate the power window after checking to make sure that there is no pos-

sibility of any passenger having any of their body parts caught in the side

window.

Also, do not allow children to operate the mechanical key. It is possible for

children and other passengers to get caught in the power window.

7

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7-2. Steps to take in an emergency

If the vehicle battery is discharged

The following procedures may be used to start the engine if the

vehicle’s battery is discharged.

You can also call your Toyota dealer or a qualified repair shop.

If you have a set of jumper (or booster) cables and a second vehicle

with a 12-volt battery, you can jump start your vehicle by following the

steps below.

1

Open the hood. (P. 344)

2

Remove the engine cover.

Pull up the both ends of the cover

vertically.

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7-2. Steps to take in an emergency

3

Connect the jumper cables according to the following procedure:

4

2

3

Connect a positive jumper cable clamp to the positive (+) battery

terminal on your vehicle.

Connect the clamp on the other end of the positive cable to the

positive (+) battery terminal on the second vehicle.

Connect a negative cable clamp to the negative (-) battery termi-

nal on the second vehicle.

7

Connect the clamp at the other end of the negative cable to a

solid, stationary, unpainted metallic point away from the battery

and any moving parts, as shown in the illustration.

4

5

Start the engine of the second vehicle. Increase the engine speed

slightly and maintain at that level for approximately 5 minutes to

recharge the battery of your vehicle.

Vehicles with a smart key system: Open and close any of the doors

of your vehicle with the engine switch off.

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7-2. Steps to take in an emergency

6

Vehicles without a smart key system:

Maintain the engine speed of the second vehicle and turn the

engine switch to the “ON” position, then start the vehicle’s engine.

Vehicles with a smart key system:

Maintain the engine speed of the second vehicle and turn the

engine switch to IGNITION ON mode, then start the vehicle’s

engine.

7

8

Once the vehicle’s engine has started, remove the jumper cables in

the exact reverse order from which they were connected.

To install the engine cover, conduct the removal procedure in

reverse. After installing, check that the fixed pins are inserted

securely.

Once the engine starts, have the vehicle inspected at your Toyota

dealer as soon as possible.

■Starting the engine when the battery is discharged

The engine cannot be started by push-starting.

■To prevent battery discharge

●Turn off the headlights and the air conditioning system while the engine is

stopped.

●Turn off any unnecessary electrical components when the vehicle is running

at a low speed for an extended period, such as in heavy traffic.

■Charging the battery

The electricity stored in the battery will discharge gradually even when the

vehicle is not in use, due to natural discharge and the draining effects of cer-

tain electrical appliances. If the vehicle is left for a long time, the battery may

discharge, and the engine may be unable to start. (The battery recharges

automatically during driving.)

■Precautions when the battery is discharged (vehicles with a smart key

system)

●In some cases, it may not be possible to unlock the doors using the smart

entry & start system when the battery is discharged. Use the wireless

remote control or the mechanical key to lock or unlock the doors.

●The engine may not start on the first attempt after the battery has recharged

but will start normally after the second attempt. This is not a malfunction.

●The engine switch mode is memorized by the vehicle. When the battery is

reconnected, the system will return to the mode it was in before the battery

was discharged. Before disconnecting the battery, turn the engine switch off.

If you are unsure what mode the engine switch was in before the battery dis-

charged, be especially careful when reconnecting the battery.

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7-2. Steps to take in an emergency

■When replacing the battery

●Use a battery that conforms to European regulations.

●Use a battery that the case size is same as the previous one, 20 hour rate

capacity (20HR) is equivalent or greater, and performance rating (CCA) is

equivalent or greater.

Check the label on top of the battery for the battery size and specifications

(ex. LN2, 60Ah, 345A).

• If the sizes differ, the battery cannot be properly secured.

• If the 20 hour rate capacity is low, even if the time period where the vehi-

cle is not used is a short time, the battery may discharge and the engine

may not be able to start.

●For details, consult your Toyota dealer.

WARNING

■Avoiding battery fires or explosions

Observe the following precautions to prevent accidentally igniting the flam-

mable gas that may be emitted from the battery:

●Make sure each jumper cable is connected to the correct terminal and that

it is not unintentionally in contact with any other than the intended terminal.

●Do not allow the other end of the jumper cable connected to the “+” termi-

nal to come into contact with any other parts or metal surfaces in the area,

such as brackets or unpainted metal.

●Do not allow the + and - clamps of the jumper cables to come into contact

with each other.

●Do not smoke, use matches, cigarette lighters or allow open flame near

the battery.

7

■Battery precautions

The battery contains poisonous and corrosive acidic electrolyte, while

related parts contain lead and lead compounds. Observe the following pre-

cautions when handling the battery:

●When working with the battery, always wear safety glasses and take care

not to allow any battery fluids (acid) to come into contact with skin, clothing

or the vehicle body.

●Do not lean over the battery.

●In the event that battery fluid comes into contact with the skin or eyes,

immediately wash the affected area with water and seek medical attention.

Place a wet sponge or cloth over the affected area until medical attention

can be received.

●Always wash your hands after handling the battery support, terminals, and

other battery-related parts.

●Do not allow children near the battery.

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7-2. Steps to take in an emergency

NOTICE

■When handling jumper cables

When connecting the jumper cables, ensure that they do not become entan-

gled in the cooling fan or engine drive belt.

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7-2. Steps to take in an emergency

If your vehicle overheats

The following may indicate that your vehicle is overheating.

● The needle of the engine coolant temperature gauge (P. 94)

enters the red zone or a loss of engine power is experienced (for

example, the vehicle speed does not increase).

● Steam comes out from under the hood.

Correction procedures

1

Stop the vehicle in a safe place and turn off the air conditioning sys-

tem, and then stop the engine.

2

If you see steam:

Carefully lift the hood after the steam subsides.

If you do not see steam:

Carefully lift the hood.

3

After the engine has cooled

down sufficiently, inspect the

hoses and radiator core (radia-

tor) for any leaks.

Radiator

Cooling fan

7

If a large amount of coolant

leaks, immediately contact your

Toyota dealer.

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7-2. Steps to take in an emergency

4

The coolant level is satisfactory

if it is between the “FULL” and

“LOW” lines on the reservoir.

Reservoir

“FULL” line

“LOW” line

5

Add coolant if necessary.

Water can be used in an emer-

gency if coolant is unavailable.

6

Start the engine and turn the air conditioning system on to check

that the radiator cooling fan operates and to check for coolant leaks

from the radiator or hoses.

The fan operates when the air conditioning system is turned on immedi-

ately after a cold start. Confirm that the fan is operating by checking the fan

sound and air flow. If it is difficult to check these, turn the air conditioning

system on and off repeatedly.

(The fan may not operate in freezing temperatures.)

7

If the fan is not operating:

Stop the engine immediately and contact your Toyota dealer.

If the fan is operating:

Have the vehicle inspected at the nearest Toyota dealer.

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7-2. Steps to take in an emergency

WARNING

■When inspecting under the hood of your vehicle

Observe the following precautions.

Failure to do so may result in serious injury such as burns.

●If steam is seen coming from under the hood, do not open the hood until

the steam has subsided. The engine compartment may be very hot.

●Keep hands and clothing (especially a tie, a scarf or a muffler) away from

the fan and belts. Failure to do so may cause the hands or clothing to be

caught, resulting in serious injury.

●Do not loosen the coolant reservoir cap while the engine and radiator are

hot.

High temperature steam or coolant could spray out.

NOTICE

■When adding coolant

Add coolant slowly after the engine has cooled down sufficiently. Adding

cool coolant to a hot engine too quickly can cause damage to the engine.

■To prevent damage to the cooling system

Observe the following precautions:

●Avoid contaminating the coolant with foreign matter (such as sand or dust

etc.).

●Do not use any coolant additives.

7

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7-2. Steps to take in an emergency

If the vehicle becomes stuck

Carry out the following procedures if the tires spin or the vehicle

becomes stuck in mud, dirt or snow:

1

Stop the engine. Shift the shift lever to P, and set the parking brake.

2

Remove the mud, snow or sand from around the front wheels.

3

Place wood, stones or some other material under the front wheels

to help provide traction.

4

Restart the engine.

5

Shift the shift lever to D or R and release the parking brake. Then,

while exercising caution, depress the accelerator pedal.

■When it is difficult to free the vehicle

Press

to turn off TRAC.

A message will be shown on the multi-

information display.

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7-2. Steps to take in an emergency

WARNING

■When attempting to free a stuck vehicle

If you choose to push the vehicle back and forth to free it, make sure the

surrounding area is clear to avoid striking other vehicles, objects or people.

The vehicle may also lunge forward or lunge back suddenly as it becomes

free. Use extreme caution.

■When shifting the shift lever

Be careful not to shift the shift lever with the accelerator pedal depressed.

This may lead to unexpected rapid acceleration of the vehicle that may

cause an accident resulting in death or serious injury.

NOTICE

■To avoid damaging the transmission and other components

●Avoid spinning the front wheels and depressing the accelerator pedal

more than necessary.

●If the vehicle remains stuck even after these procedures are performed,

the vehicle may require towing to be freed.

7

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7-2. Steps to take in an emergency

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When trouble arises -> Steps to take in an emergency for Your Toyota C-Hr SUV 2020

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