Get For safety and security -> Emergency assistance Guide for Toyota Rav4 SUV 2020

1-3. Emergency assistance

1-3.Emergency assistance

System components

Safety Connect

: If equipped

Safety Connect is a sub-

scription-based telematics

service that uses Global

Positioning System (GPS)

data and embedded cellular

technology to provide

safety and security features

to subscribers. Safety Con-

nect is supported by Toy-

ota’s designated response

center, which operates 24

hours per day, 7 days per

week.

Microphone

“SOS” button

LED light indicators

Safety Connect service is

available by subscription on

select, telematics hardware-

equipped vehicles.

By using the Safety Connect

service, you are agreeing to

be bound by the Telematics

Subscription Service Agree-

ment and its Terms and

Conditions, as in effect and

amended from time to time,

a current copy of which is

available at Toyota.com in

the United States,

Toyotapr.com in Puerto Rico

and Toyota.ca in Canada. All

use of the Safety Connect

service is subject to such

then-applicable Terms and

Conditions.

1-3. Emergency assistance

■Certification for the Safety Connect

Helps drivers receive necessary

response from emergency service

providers. (P.68)

Services

Subscribers have the following

Safety Connect services avail-

able:

: U.S. Patent No. 7,508,298 B2

 Stolen Vehicle Location

 Automatic Collision Notifica-

Helps drivers in the event of vehicle

tion^*

theft. (P.68)

 EmergencyAssistance Button

1-3. Emergency assistance

is dependent upon the telematics

device being in operative condi-

tion, cellular connection availabil-

ity, and GPS satellite signal

(“SOS”)

Connects drivers to response-cen-

ter support. (P.68)

reception, which can limit the abil-

ity to reach the response center or

receive emergency service sup-

port. Enrollment and Telematics

Subscription Service Agreement

are required. A variety of subscrip-

tion terms are available; charges

vary by subscription term selected

and location.

 Enhanced Roadside Assis-

tance

Provides drivers various on-road

assistance. (P.69)

Subscription

●Automatic Collision Notification,

Emergency Assistance and Stolen

Vehicle Location are available in

the United States, including

Hawaii and Alaska, Puerto Rico

and Canada, and Enhanced

Roadside Assistance are avail-

able in the United States, Puerto

Rico and Canada.

After you have signed the

Telematics Subscription Service

Agreement and are enrolled,

you can begin receiving ser-

vices.

A variety of subscription terms

are available for purchase. Con-

tact your Toyota dealer, call the

following appropriate Customer

Experience Center or push the

“SOS” button in your vehicle for

further subscription details.

●Automatic Collision Notification,

Emergency Assistance, Stolen

Vehicle and Enhanced Road

Assistance are not available in the

U.S. Virgin Islands.

For vehicles first sold in the U.S.

Virgin Islands, no Safety Connect

services will function in or outside

the U.S. Virgin Islands.

 The United States

1-800-331-4331

 Canada

●Safety Connect services are not

subject to section 255 of the Tele-

communications Act and the

device is not TTY compatible.

1-888-869-6828

 Puerto Rico

1-877-855-8377

■Languages

The Safety Connect response cen-

ter will offer support in multiple lan-

guages. The Safety Connect system

will offer voice prompts in English,

Spanish, and French. Please indi-

cate your language of choice when

enrolling.

■Safety Connect Services Infor-

mation

●Phone calls using the vehicle’s

■When contacting the response

center

Bluetooth technology will not be

possible when Safety Connect is

active and in use.

You may be unable to contact the

response center if the network is

busy.

●Safety Connect is available begin-

ning Fall 2009 on select Toyota

models (in the contiguous United

States only). Contact with the

Safety Connect response center

1-3. Emergency assistance

level of emergency. If the occu-

pants are unable to communi-

cate, the agent automatically

treats the call as an emergency,

contacts the nearest emer-

gency services provider to

describe the situation, and

requests that assistance be sent

to the location.

Safety Connect LED light

Indicators

When the engine switch is

turned to ON, the red indicator

light comes on for 2 seconds

then turns off. Afterward, the

green indicator light comes on,

indicating that the service is

active.

■ Stolen Vehicle Location

The following indicator light pat-

terns indicate specific system

usage conditions:

If your vehicle is stolen, Safety

Connect can work with local

authorities to assist them in

locating and recovering the

vehicle. After filing a police

report, call the Customer Experi-

ence Center at 1-800-331-4331

in the United States, 1-877-855-

8377 in Puerto Rico or 1-888-

869-6828 in Canada, and follow

the prompts for Safety Connect

to initiate this service.

 Green indicator light on =

Active service

 Green indicator light flashing

= Safety Connect call in pro-

cess

 Red indicator light (except at

vehicle start-up) = System

malfunction (contact your Toy-

ota dealer)

In addition to assisting law

 No indicator light (off) =

Safety Connect service not

active

enforcement with recovery of a

stolen vehicle, Safety-Connect-

equipped vehicle location data

may, under certain circum-

Safety Connect services

stances, be shared with third

parties to locate your vehicle.

Further information is available

at Toyota.com in the United

States, Toyotapr.com in Puerto

Rico and Toyota.ca in Canada.

■ Automatic Collision Notifi-

cation

In case of either airbag deploy-

ment or severe rear-end colli-

sion, the system is designed to

automatically call the response

center. The responding agent

receives the vehicle’s location

and attempts to speak with the

vehicle occupants to assess the

■ Emergency Assistance But-

ton (“SOS”)

In the event of an emergency on

the road, push the “SOS” button

to reach the Safety Connect

response center. The answer-

1-3. Emergency assistance

ing agent will determine your

vehicle’s location, assess the

emergency, and dispatch the

necessary assistance required.

power radio transmitter and

receiver. It receives and also

sends out radio frequency (RF)

signals.

If you accidentally press the “SOS”

button, tell the response-center

agent that you are not experiencing

an emergency.

In August 1996, the Federal

Communications Commission

(FCC) adopted RF exposure

guidelines with safety levels for

mobile wireless phones. Those

guidelines are consistent with

the safety standards previously

set by the following U.S. and

international standards bodies.

■ Enhanced Roadside Assis-

tance

Enhanced Roadside Assistance

adds GPS data to the already

included warranty-based Toyota

roadside service.

 ANSI (American National

Standards Institute) C95.1

[1992]

Subscribers can press the

“SOS” button to reach a Safety

Connect response-center agent,

who can help with a wide range

of needs, such as: towing, flat

tire, fuel delivery, etc. For a

 NCRP (National Council on

Radiation Protection and

Measurement) Report 86

[1986]

description of the Enhanced

Roadside Assistance services

and their limitations, please see

the Safety Connect Terms and

Conditions, which are available

at Toyota.com in the United

States, Toyotapr.com in Puerto

Rico and Toyota.ca in Canada.

 ICNIRP (International Com-

mission on Non-Ionizing Radi-

ation Protection) [1996]

Those standards were based on

comprehensive and periodic

evaluations of the relevant sci-

entific literature. Over 120 scien-

tists, engineers, and physicians

from universities, and govern-

ment health agencies and

industries reviewed the avail-

able body of research to

Safety information for

Safety Connect

Important! Read this informa-

tion before using Safety Con-

nect.

develop the ANSI Standard

(C95.1).

The design of Safety Connect

complies with the FCC guide-

lines in addition to those stan-

dards.

■ Exposure to radio fre-

quency signals

The Safety Connect system

installed in your vehicle is a low-

For safety and security -> Emergency assistance for Your Toyota Rav4 SUV 2020

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