Get When trouble arises -> Steps to take in an emergency Guide for Toyota Rav4 SUV 2020

621

8-2. Steps to take in an emergency

8-2.Steps to take in an emergency

■When towing the vehicle

 2WD models

If your vehicle needs

to be towed

Be sure to transport the vehicle

with the front wheels raised or

with all four wheels raised off the

ground. If the vehicle is towed

with the front wheels contacting

the ground, the drivetrain and

related parts may be damaged.

If towing is necessary, we

recommend having your

vehicle towed by your Toy-

ota dealer or commercial

towing service, using a

wheel-lift type truck or flat-

bed truck.

Use a safety chain system

for all towing, and abide by

all state/provincial and local

laws.

 AWD models

2WD models: If towing your

vehicle with a wheel-lift type

truck from the front, the

vehicle’s rear wheels and

axles must be in good con-

ditions. (P.623)

Be sure to transport the vehicle

with all four wheels raised off the

ground. If the vehicle is towed

with the tires contacting the

ground, the drivetrain or related

parts may be damaged, the vehi-

cle may fly off the truck.

If they are damaged, use a

towing dolly or flatbed

truck.

AWD models: If towing your

vehicle with a wheel-lift type

truck, use a towing dolly.

(P.623)

8

WARNING

Observe the following precau-

tions.

Failure to do so may result in

death or serious injury.

622

8-2. Steps to take in an emergency

■To prevent damage to the

WARNING

vehicle when towing with a

sling-type truck

■While towing (vehicles with

towing eyelet)

Do not tow with a sling-type truck,

either from the front or rear.

●When towing using cables or

chains, avoid sudden starts, etc.

which place excessive stress on

the towing eyelets, cables or

chains. The towing eyelets,

cables or chains may become

damaged, broken debris may hit

people, and cause serious dam-

age.

■To prevent damage to the

vehicle during emergency

towing (vehicles with towing

eyelet)

Do not secure cables or chains to

the suspension components.

■When towing the vehicle

(vehicles with Stop & Start

system)

●Do not turn the engine switch to

OFF.

There is a possibility that the

steering wheel is locked and

cannot be operated.

If it is necessary to tow the vehicle

with all four wheels on the ground,

perform the following procedure

before towing the vehicle, in order

to protect the system.

Turn the engine switch to OFF

and then start the engine or turn

the engine switch to ON.

■Installing towing eyelet to the

vehicle (vehicles with towing

eyelet)

Make sure that towing eyelet is

installed securely.

■Recreational towing (behind

If not securely installed, towing

eyelet may come loose during

towing.

motor home, etc.)

Never dinghy tow your vehicle to

prevent causing serious damage

to the AWD system (AWD mod-

els) and transmission. (P.191)

NOTICE

■To prevent damage to the

vehicle when towing using a

wheel-lift type truck

●Do not tow the vehicle from the

rear when the engine switch is

in OFF or the key is removed

(vehicles without smart key sys-

tem). The steering lock mecha-

nism is not strong enough to

hold the front wheels straight.

Situations when it is nec-

essary to contact dealers

before towing

●When raising the vehicle,

ensure adequate ground clear-

ance for towing at the opposite

end of the raised vehicle. With-

out adequate clearance, the

vehicle could be damaged while

being towed.

The following may indicate a

problem with your transmission.

Contact your Toyota dealer or

commercial towing service

623

8-2. Steps to take in an emergency

before towing.

 The engine is running but the

vehicle does not move.

 The vehicle makes an abnor-

mal sound.

Towing with a wheel-lift

type truck

NOTICE

 From the front (2WD models)

■Towing with a sling-type truck

Release the parking brake.

Do not tow with a sling-type truck

to prevent body damage.

Turn automatic mode off.

(P.204)

Using a flatbed truck

When using a flat-bed truck to

transport the vehicle, use tire

strapping belts. Refer to the

owner’s manual of the flat-bed

truck for the tire strapping

method.

 From the front (AWD models)

Use a towing dolly under the

rear wheels.

8

In order to suppress vehicle

movement during transporta-

tion, set the parking brake and

turn the engine switch off.

Emergency towing (vehi-

cles with towing eyelet)

 From the rear

Use a towing dolly under the

front wheels.

If a tow truck is not available in

an emergency, your vehicle may

be temporarily towed using

624

8-2. Steps to take in an emergency

cables or chains secured to the

emergency towing eyelets. This

should only be attempted on

hard surfaced roads for at most

50 miles (80 km) at under 18

mph (30 km/h).

 Type A

A driver must be in the vehicle to

steer and operate the brakes.

The vehicle’s wheels, drive train,

axles, steering and brakes must

be in good condition.

 Type B

Emergency towing proce-

dure (vehicles with towing

eyelet)

To have your vehicle towed by

another vehicle, the towing eye-

let must be installed to your

vehicle. Install the towing eyelet

by following the specified proce-

dure.

3 Insert the towing eyelet into

the hole and tighten partially

by hand.

1 Take out the towing eyelet.

(P.643)

 Type A

2 Using a flathead screwdriver,

A

remove eyelet cover ( ),

and then remove eyelet

B

cover ( ).

To protect the bodywork, place a

rag between the screwdriver and

the vehicle body as shown in the

illustration.

625

8-2. Steps to take in an emergency

function. (if equipped): P.282

 Type B

If the engine does not start, turn the

engine switch to ON.

Vehicles with Stop & Start system:

Before towing the vehicle, turn the

engine switch to OFF once, and

then start the engine.

7 Shift the shift lever to N and

release the parking brake.

When the shift lever cannot be

shifted: P.200

4 Tighten down the towing eye-

let securely using a wheel nut

wrench or hard metal bar.

■While towing

If the engine is not running, the

power assist for the brakes and

steering will not function, making

steering and braking more difficult.

 Type A

■Wheel nut wrench

Wheel nut wrench is installed in the

tool bag. (P.643)

 Type B

8

5 Securely attach cables or

chains to the towing eyelet.

Take care not to damage the vehi-

cle body.

6 Enter the vehicle being towed

and start the engine.

Turn off the Parking Support Brake

626

8-2. Steps to take in an emergency

side when braking

If you think something

is wrong

 Vehicle pulls heavily to one

side when driving on a level

road

If you notice any of the fol-

lowing symptoms, your

vehicle probably needs

adjustment or repair. Con-

tact your Toyota dealer as

soon as possible.

 Loss of brake effectiveness,

spongy feeling, pedal almost

touches the floor

Visible symptoms

 Fluid leaks under the vehicle

(Water dripping from the air

conditioning after use is nor-

mal.)

 Flat-looking tires or uneven

tire wear

 Engine coolant temperature

gauge needle continually

points higher than normal.

Audible symptoms

 Changes in exhaust sound

 Excessive tire squeal when

cornering

 Strange noises related to the

suspension system

 Pinging or other noises

related to the engine

Operational symptoms

 Engine missing, stumbling or

running roughly

 Appreciable loss of power

 Vehicle pulls heavily to one

627

8-2. Steps to take in an emergency

Fuel pump shut off

system

To minimize the risk of fuel

leakage when the engine

stalls or when an airbag

inflates upon collision, the

fuel pump shut off system

stops the supply of fuel to

the engine.

Restarting the engine

Follow the procedure below to

restart the engine after the sys-

tem is activated.

1 Turn the engine switch to

ACC or off.

2 Restart the engine.

NOTICE

■Before starting the engine

Inspect the ground under the

vehicle.

If you find that fuel has leaked

onto the ground, the fuel system

has been damaged and is in need

of repair. Do not restart the

engine.

8

628

8-2. Steps to take in an emergency

If a warning light turns on or a warning buzzer

sounds

Calmly perform the following actions if any of the warning

lights comes on or flashes. If a light comes on or flashes, but

then goes off, this does not necessarily indicate a malfunc-

tion in the system. However, if this continues to occur, have

the vehicle inspected by your Toyota dealer.

Actions to the warning lights or warning buzzers

■ Brake system warning light (warning buzzer)

Warning light

(U.S.A.)

Details/Actions

Indicates that:

The brake fluid level is low; or

The brake system is malfunctioning

 Immediately stop the vehicle in a safe

place and contact your Toyota dealer.

Continuing to drive the vehicle may be

dangerous.

(Canada)

(Red)

■ Brake system warning light

Warning light

Details/Actions

Indicates a malfunction in the parking brake sys-

tem

 Have the vehicle inspected by your Toyota

(Yellow)

dealer immediately.

■ Charging system warning light

Warning light

Details/Actions

Indicates a malfunction in the vehicle’s charging

system

 Immediately stop the vehicle in a safe

place and contact your Toyota dealer.

629

8-2. Steps to take in an emergency

■ High coolant temperature warning light^*(warning buzzer)

Warning light

Details/Actions

Indicates that the engine is overheating

 Immediately stop the vehicle in a safe

place.

Handling method (P.659)

*

: This light illuminates on the multi-information display with a message.

■ Low engine oil pressure warning light^*(warning buzzer)

Warning light Details/Actions

Indicates that the engine oil pressure is too low

 Immediately stop the vehicle in a safe

place and contact your Toyota dealer.

*

: This light illuminates on the multi-information display with a message.

■ Malfunction indicator lamp

Warning light

Details/Actions

Indicates a malfunction in:

The electronic engine control system;

The electronic throttle control system; or

The emission control system (if equipped)

(U.S.A.)

 Have the vehicle inspected by your Toyota

dealer immediately.

(Canada)

■ SRS warning light

Warning light

8

Details/Actions

Indicates a malfunction in:

The SRS airbag system;

The front passenger occupant classification

system; or

The seat belt pretensioner system

 Have the vehicle inspected by your Toyota

dealer immediately.

630

8-2. Steps to take in an emergency

■ ABS warning light

Warning light

Details/Actions

Indicates a malfunction in:

The ABS; or

The brake assist system

(U.S.A.)

 Have the vehicle inspected by your Toyota

dealer immediately.

(Canada)

■ Electric power steering system warning light (warning

buzzer)

Warning light

Details/Actions

Indicates a malfunction in the EPS (Electric

Power Steering) system

 Have the vehicle inspected by your Toyota

(Red/yellow)

dealer immediately.

■ PCS warning light (warning buzzer)

Warning light

Details/Actions

When a buzzer sounds simultaneously:

Indicates a malfunction has occurred in the PCS

(Pre-Collision System).

 Have the vehicle inspected by your Toyota

dealer immediately.

When a buzzer does not sound:

The PCS (Pre-Collision System) has become

temporarily unavailable, corrective action may

be necessary.

(Flashes or illuminates)

 Follow the instructions displayed on the

multi-information display. (P.227, 641)

If the PCS (Pre-Collision System) or VSC (Vehi-

cle Stability Control) system is disabled, the

PCS warning light will illuminate.

 P.236

631

8-2. Steps to take in an emergency

■ LTA indicator (warning buzzer)

Warning light

Details/Actions

Indicates a malfunction in the LTA (Lane Tracing

Assist)

 Follow the instructions displayed on the

multi-information display. (P.246)

(Orange)

■ Stop & Start cancel indicator

Warning light

Details/Actions

Indicates a malfunction in the Stop & Start sys-

tem

 Have the vehicle inspected by your Toyota

(Flashes)

(If equipped)

dealer immediately.

■ Intuitive parking assist OFF indicator (warning buzzer)

Warning light

Details/Actions

When a buzzer sounds:

Indicates a malfunction in the Intuitive parking

assist function

 Have the vehicle inspected by your Toyota

dealer immediately.

When a buzzer does not sound:

(Flashes)

(If equipped)

Indicates that the system is temporarily unavail-

able, possibly due to a sensor being dirty or cov-

ered with ice, etc.

 Follow the instructions displayed on the

multi-information display. (P.273, 639)

8

632

8-2. Steps to take in an emergency

■ PKSB OFF indicator (warning buzzer)

Warning light

Details/Actions

When a buzzer sounds:

Indicates a malfunction in the PKSB (Parking

Support Brake) system

 Have the vehicle inspected by your Toyota

dealer immediately.

When a buzzer does not sound:

(Flashes)

(If equipped)

Indicates that the system is temporarily unavail-

able, possibly due to a sensor being dirty or cov-

ered with ice, etc.

 Follow the instructions displayed on the

multi-information display. (P.281, 639)

■ RCTA OFF indicator (warning buzzer)

Warning light

Details/Actions

When a buzzer sounds:

Indicates a malfunction in the RCTA (Rear

Cross Traffic Alert) function

 Have the vehicle inspected by your Toyota

dealer immediately.

(Flashes)

When a buzzer does not sound:

(If equipped)

Indicates that the rear bumper around the radar

sensor is covered with dirt, etc. (P.263)

 Follow the instructions displayed on the

multi-information display. (P.262, 639)

■ Slip indicator light

Warning light

Details/Actions

Indicates a malfunction in:

Multi-terrain Select brake control (if equipped);

The VSC/Trailer Sway Control system;

The TRAC system;

The hill-start assist control system; or

The downhill assist control system (if

equipped)

 Have the vehicle inspected by your Toyota

dealer immediately.

633

8-2. Steps to take in an emergency

■ Brake Override System/Drive-Start Control/PKSB (if

equipped) warning light^*(warning buzzer)

Warning light

Details/Actions

Brake Override System

Indicates that the accelerator and brake pedals

are being depressed simultaneously, and the

Brake Override System is operating.

 Release the accelerator pedal and

depress the brake pedal.

Indicates a malfunction in the Brake Override

System (with warning buzzer)

 Have the vehicle inspected by your Toyota

dealer immediately.

Drive-Start Control

Indicates that the shift position was changed

and Drive-Start Control was operated while

depressing the accelerator pedal. (with warning

buzzer)

 Momentarily release the accelerator pedal.

Indicates a malfunction in the Drive-Start Con-

trol (with warning buzzer)

 Have the vehicle inspected by your Toyota

dealer immediately.

PKSB (if equipped)

Parking Support Brake function (for static

objects) is operating. (P.277)

8

 If a warning message is shown on the

multi-information display, read the mes-

sage and follow the instructions.

*

: This light illuminates on the multi-information display with a message.

■ Brake hold operated indicator (warning buzzer)

Warning light

Details/Actions

Indicates a malfunction in the brake hold system

 Have the vehicle inspected by your Toyota

dealer immediately.

(Flashes)

634

8-2. Steps to take in an emergency

■ Parking brake indicator

Warning light

Details/Actions

It is possible that the parking brake is not fully

engaged or released

 Operate the parking brake switch once

(U.S.A.)

again.

(Flashes)

This light comes on when the parking brake is

not released. If the light turns off after the park-

ing brake is fully released, the system is operat-

ing normally.

(Canada)

(Flashes)

■ Tire pressure warning light

Warning light

Details/Actions

When the light comes on after blinking for 1 min-

ute:

Malfunction in the tire pressure warning system

 Have the system checked by your Toyota

dealer.

When the light comes on:

Low tire inflation pressure such as

Natural causes

(If equipped)

Flat tire

 Immediately stop the vehicle in a safe

place.

Handling method (P.636)

■ Low fuel level warning light

Warning light

Details/Actions

Indicates that remaining fuel is approximately

2.2 gal. (8.3 L, 1.8 Imp. gal.) or less

 Refuel the vehicle.

635

8-2. Steps to take in an emergency

■ Driver’s and front passenger’s seat belt reminder light (warn-

ing buzzer^*)

Warning light

Details/Actions

Warns the driver and/or front passenger to fas-

ten their seat belts

 Fasten the seat belt.

If the front passenger’s seat is occupied,

the front passenger’s seat belt also needs

to be fastened to make the warning light

(warning buzzer) turn off.

*

: Driver’s seat belt warning buzzer:

The driver’s seat belt warning buzzer sounds to alert the driver that his or

her seat belt is not fastened. Once the engine switch is turned to ON, the

buzzer sounds. If the seat belt is still unfastened, the buzzer sounds inter-

mittently for a certain period of time after the vehicle reaches a certain

speed.

Front passenger’s seat belt warning buzzer:

The front passenger’s seat belt warning buzzer sounds to alert the front

passenger that his or her seat belt is not fastened. If the seat belt is

unfastened, the buzzer sounds intermittently for a certain period of time

after the vehicle reaches a certain speed.

■ Rear passengers’ seat belt reminder light (warning buzzer^*)

Warning light

Details/Actions

Warns the rear passengers to fasten their seat

belts

 Fasten the seat belt.

(If equipped)

8

*

: Rear passengers’ seat belt warning buzzer:

The rear passengers’ seat belt warning buzzer sounds to alert the rear

passenger that his or her seat belt is not fastened. If the seat belt is

unfastened, the buzzer sounds intermittently for a certain period of time,

after the seat belt is fastened and unfastened and the vehicle reaches a

certain speed.

■Front passenger detection sen-

■Warning buzzer

sor, seat belt reminder and

warning buzzer

In some cases, the buzzer may not

be heard because of noisy place or

an audio sound.

●If luggage is placed on the front

passenger seat, the front passen-

ger detection sensor may cause

the warning light to flash and the

warning buzzer to sound even if a

passenger is not sitting in the

636

8-2. Steps to take in an emergency

seat.

If none of the tires are punctured:

●If a cushion is placed on the seat,

the sensor may not detect a pas-

senger, and the warning light may

not operate properly.

Turn the engine switch to OFF then

turn it to ON. Check if the tire pres-

sure warning light comes on or

blinks.

 If the tire pressure warning light

blinks for approximately 1 minute

then stays on

■SRS warning light

This warning light system monitors

the airbag sensor assembly, front

impact sensors, side impact sensors

(front door), side impact sensors

(front), side impact sensors (rear),

driver’s seat position sensor,

driver’s seat belt buckle switch, front

passenger occupant classification

system (ECU and sensors), “AIR

BAG ON” indicator light, “AIR BAG

OFF” indicator light, front passen-

ger’s seat belt buckle switch, seat

belt pretensioners and force limiters,

airbags, interconnecting wiring and

power sources. (P.34)

There may be a malfunction in the

tire pressure warning system. Have

the vehicle inspected by your Toyota

dealer immediately.

 If the tire pressure warning light

comes on

1 After the temperature of the tires

has lowered sufficiently, check

the inflation pressure of each tire

and adjust them to the specified

level.

2 If the warning light does not turn

off even after several minutes

have elapsed, check that the

inflation pressure of each tire is

at the specified level and perform

initialization. (P.590)

■If the malfunction indicator

lamp comes on while driving

First check the following:

●Is the fuel tank empty?

If it is, fill the fuel tank immediately.

■The tire pressure warning light

may come on due to natural

causes (vehicles with tire pres-

sure warning system)

●Is the fuel tank cap loose?

If it is, tighten it securely.

The light will go off after several

driving trips.

The tire pressure warning light may

come on due to natural causes such

as natural air leaks and tire inflation

pressure changes caused by tem-

perature. In this case, adjusting the

tire inflation pressure will turn off the

warning light (after a few minutes).

If the light does not go off even after

several trips, contact your Toyota

dealer as soon as possible.

■Electric power steering system

warning light (warning buzzer)

■When a tire is replaced with a

compact spare tire (vehicles

with tire pressure warning sys-

tem)

When the battery charge becomes

insufficient or the voltage temporar-

ily drops, the electric power steering

system warning light may come on

and the warning buzzer may sound.

The compact spare tire is not

equipped with a tire pressure warn-

ing valve and transmitter. If a tire

goes flat, the tire pressure warning

light will not turn off even though the

flat tire has been replaced with the

spare tire. Replace the spare tire

with the standard tire and adjust the

tire inflation pressure. The tire pres-

■When the tire pressure warning

light comes on (vehicles with

tire pressure warning system)

Inspect the tires to check if a tire is

punctured.

If a tire is punctured: P.642

637

8-2. Steps to take in an emergency

sure warning light will go off after a

■If the tire pressure warning

few minutes.

light comes on (vehicles with

tire pressure warning system)

■Conditions that the tire pres-

sure warning system may not

function properly

Be sure to observe the following

precautions. Failure to do so

could cause a loss of vehicle con-

trol and result in death or serious

injury.

P.584

WARNING

●Stop your vehicle in a safe place

as soon as possible. Adjust the

tire inflation pressure immedi-

ately.

■If a warning light comes on or

a warning buzzer sounds

when a warning message is

shown on the multi-informa-

*

●If the tire pressure warning light

comes on even after tire infla-

tion pressure adjustment, it is

probable that you have a flat

tire. Check the tires. If a tire is

flat, change it with the spare tire

and have the flat tire repaired by

the nearest Toyota dealer.

tion display

Check and follow the message

shown on the multi-information

display.

Failure to do so may result in

death or serious injury.

*

: Warning lights illuminate in red

or yellow and the warning

buzzer beeps once or sounds

continuously.

●Avoid abrupt maneuvering and

braking. If the vehicle tires dete-

riorate, you could lose control of

the steering wheel or the

brakes.

■When the electric power

steering system warning light

comes on

■If a blowout or sudden air

leakage should occur (vehi-

cles with tire pressure warn-

ing system)

When the light comes on yellow,

the assist to the power steering is

restricted. When the light comes

on red, the assist to the power

steering is lost and handling oper-

ations of the steering wheel

The tire pressure warning system

may not activate immediately.

8

become extremely heavy.

If the steering wheel becomes

heavier than usual when operat-

ing, hold firmly and operate using

more force than usual.

638

8-2. Steps to take in an emergency

Your vehicle has also been

WARNING

equipped with a TPMS (tire pres-

sure warning system) malfunc-

tion indicator to indicate when the

system is not operating properly.

The TPMS (tire pressure warning

system) malfunction indicator is

combined with the low tire pres-

sure telltale (tire pressure warning

light). When the system detects a

malfunction, the telltale will flash

for approximately one minute and

then remain continuously illumi-

nated. This sequence will con-

tinue upon subsequent vehicle

start-ups as long as the malfunc-

tion exists. When the malfunction

indicator is illuminated, the sys-

tem may not be able to detect or

signal low tire pressure as

■Maintenance of the tires

(vehicles with tire pressure

warning system)

Each tire, including the spare (if

provided), should be checked

monthly when cold and inflated to

the inflation pressure recom-

mended by the vehicle manufac-

turer on the vehicle placard or tire

inflation pressure label (tire and

load information label). (If your

vehicle has tires of a different size

than the size indicated on the

vehicle placard or tire inflation

pressure label [tire and load infor-

mation label], you should deter-

mine the proper tire inflation

pressure for those tires.)

intended.

As an added safety feature, your

vehicle has been equipped with a

tire pressure monitoring system

(TPMS-tire pressure warning sys-

tem) that illuminates a low tire

pressure telltale (tire pressure

warning light) when one or more

of your tires is significantly under-

inflated. Accordingly, when the

low tire pressure telltale (tire pres-

sure warning light) illuminates,

you should stop and check your

tires as soon as possible, and

inflate them to the proper pres-

sure. Driving on a significantly

under-inflated tire causes the tire

to overheat and can lead to tire

failure. Under-inflation also

TPMS (tire pressure warning sys-

tem) malfunctions may occur for a

variety of reasons, including the

installation of replacement or

alternate tires or wheels on the

vehicle that prevent the TPMS

(tire pressure warning system)

from functioning properly. Always

check the TPMS (tire pressure

warning system) malfunction tell-

tale after replacing one or more

tires or wheels on your vehicle to

ensure that the replacement or

alternate tires and wheels allow

the TPMS (tire pressure warning

system) to continue to function

properly.

reduces fuel efficiency and tire

tread life, and may affect the vehi-

cle’s handling and stopping ability.

NOTICE

■To ensure the tire pressure

warning system operates

properly (vehicles with tire

pressure warning system)

Please note that the TPMS (tire

pressure warning system) is not a

substitute for proper tire mainte-

nance, and it is the driver’s

responsibility to maintain correct

tire pressure, even if under-infla-

tion has not reached the level to

trigger illumination of the TPMS

low tire pressure telltale (tire pres-

sure warning light).

Do not install tires with different

specifications or manufacturers

as the tire pressure warning sys-

tem may not operate properly.

639

8-2. Steps to take in an emergency

shown while the driving assist sys-

tems such as PCS (Pre-Collision

system) or the dynamic radar cruise

control with full-speed range is oper-

ating. If a warning message is

shown, be sure to decelerate the

vehicle or follow an instruction

shown on the multi-information dis-

play.

If a warning message

is displayed

The multi-information dis-

play shows warnings of sys-

tem malfunctions,

incorrectly performed oper-

ations, and messages that

indicate a need for mainte-

nance. When a message is

shown, perform the correc-

tion procedure appropriate

to the message.

A warning message is shown when

Brake Override System, Drive-Start

Control or Parking Support Brake (if

equipped) (P.170, 277) operates.

Follow the instructions on the multi-

information display.

●If a message about an operation

of the engine switch is shown

An instruction for operation of the

engine switch is shown when the

incorrect procedure for starting the

engine is performed or the engine

switch is operated incorrectly. Fol-

low the instructions shown on the

multi-information display to operate

the engine switch again.

If a warning message is dis-

played again after the appro-

priate actions have been

performed, contact your Toy-

ota dealer.

●If a message about a shift lever

operation is shown

To prevent the shift lever from being

operated incorrectly or the vehicle

from moving unexpectedly, a mes-

sage that requires shifting the shift

lever may be shown on the multi-

information display. In that case, fol-

low the instruction of the message

and shift the shift lever.

8

■Warning messages

The warning messages explained

below may differ from the actual

messages according to operation

conditions and vehicle specifica-

tions.

●If a message or image about an

open/close state of a part or

replenishment of a consumable is

shown

■If a message about an operation

is shown

●If a message about an operation

of the accelerator pedal or brake

pedal is shown

Confirm the part indicated by the

multi-information display or a warn-

ing light, and then perform the cop-

ing method such as closing the

open door or replenishing a con-

A warning message about an opera-

tion of the brake pedal may be

640

8-2. Steps to take in an emergency

sumable.

■If “Engine Oil Level Low Add or

Replace” is displayed

■If a message that indicates the

need for visiting your Toyota

dealer is displayed

The engine oil level may be low.

Check the level of the engine oil,

and add engine oil if necessary. This

message may be displayed if the

vehicle is stopped on a slope. Move

the vehicle to a level surface and

check if the message disappears.

The system or part shown on the

multi-information display is malfunc-

tioning. Have the vehicle inspected

by your Toyota dealer immediately.

■If a message that indicates the

need for referring to Owner’s

Manual is displayed

■If “Maintenance Required

Soon” is shown

Indicates that all maintenance

●If “Engine Coolant Temp High” is

shown, follow the instructions

(P.659).

according to the driven distance on

*

the maintenance schedule should

be performed soon.

●If the following messages are

shown, there may be a malfunc-

tion.

Immediately stop the vehicle in a

safe place and contact your Toy-

ota dealer. Continuing to drive the

vehicle may be dangerous.

• “Charging System Malfunction”

• “High Transmission Fluid Temp”

• “Smart Key System Malfunction”

Comes on approximately 4500

miles (7200 km) after the message

has been reset.

If necessary, perform maintenance.

Please reset the message after the

maintenance is performed.

(P.565)

*

: Refer to the separate “Scheduled

Maintenance Guide” or “Owner’

Manual Supplement” for the main-

tenance interval applicable to your

vehicle.

●If the following messages are

shown, there may be a malfunc-

tion.

Immediately have the vehicle

inspected by your Toyota dealer.

• “Oil Pressure Low”

■If “Maintenance Required Visit

Your Dealer” is shown

• “Braking Power Low”

Indicates that all maintenance is

required to correspond to the driven

distance on the maintenance sched-

■If “Shift to P when Parked” is

shown

*

Message is displayed when the

driver’s door is opened without turn-

ing the engine switch to OFF with

the shift lever in any position other

than P.

ule .

Comes on approximately 5000

miles (8000 km) after the message

has been reset. (The indicator will

not work properly unless the mes-

sage has been reset.)

Shift the shift lever to P.

■If “Auto Power OFF to Conserve

Perform the necessary mainte-

nance. Please reset the message

after the maintenance is performed.

(P.565)

Battery” is shown

Power was turned off due to the

automatic power off function.

*

: Refer to the separate “Scheduled

Next time when starting the engine,

increase the engine speed slightly

and maintain that level for approxi-

mately 5 minutes to recharge the

battery.

Maintenance Guide” or “Owner’

Manual Supplement” for the main-

tenance interval applicable to your

vehicle.

641

8-2. Steps to take in an emergency

■If “Front Camera Unavailable”

NOTICE

or “Front Camera Unavailable

See Owner’s Manual” is dis-

played

■“High Power Consumption

Partial Limit On AC/Heater

Operation” is frequently

shown

The following systems may be sus-

pended until the problem shown in

the message is resolved. (P.445,

630)

There is a possible malfunction

relating to the charging system or

the battery may be deteriorating.

Have the vehicle inspected by

your Toyota dealer.

●PCS (Pre-Collision System)

●LTA (Lane Tracing Assist)

●Automatic High Beam

*

●RSA (Road Sign Assist)

●Dynamic radar cruise control with

full-speed range

*

: If equipped

■If “Radar Cruise Control

Unavailable See Owner’s Man-

ual” is shown

The dynamic radar cruise control

with full-speed range system is sus-

pended temporarily or until the prob-

lem shown in the message is

resolved. (causes and coping meth-

ods: P.445)

■If “Radar Cruise Control

Unavailable” is shown

The dynamic radar cruise control

with full-speed range system cannot

be used temporarily. Use the system

when it becomes available again.

■Warning buzzer

P.635

8

WARNING

■If a warning light comes on or

a warning buzzer sounds

when a warning message is

shown on the multi-informa-

tion display

P.637

642

8-2. Steps to take in an emergency

If you have a flat tire

Your vehicle is equipped with a spare tire. The flat tire can be

replaced with the spare tire.

For details about tires: P.581

WARNING

■If you have a flat tire

Do not continue driving with a flat tire.

Driving even a short distance with a flat tire can damage the tire and the

wheel beyond repair, which could result in an accident.

Before jacking up the vehicle

 Stop the vehicle in a safe place on a hard, flat surface.

 Set the parking brake.

 Shift the shift lever to P.

 Stop the engine.

 Turn on the emergency flashers. (P.618)

 For vehicles with power back door: Turn off the power back door

system. (P.127)

643

8-2. Steps to take in an emergency

Location of the spare tire, jack and tools

A

Jack

B

C

D

E

F

Tool bag

Spare tire

Jack handle^*1

Wheel nut wrench^*1

Jack handle^*2

Wheel nut wrench^*2

Towing eyelet^*2(if equipped)

8

G

H

*1

*3

:Except for models made in Japan

*2

*3

:For models made in Japan

:The country of production is written on the Certification Regulation label.

(P.665)

644

8-2. Steps to take in an emergency

●Use a jack stand if it is neces-

sary to get under the vehicle.

WARNING

■Using the tire jack

●Stop the vehicle on firm, flat and

level ground, firmly set the park-

ing brake and shift the shift lever

to P. Block the wheel diagonally

opposite to the one being

Observe the following precau-

tions.

Improper use of the tire jack may

cause the vehicle to suddenly fall

off the jack, leading to death or

serious injury.

changed if necessary.

●When lowering the vehicle,

make sure that there is no-one

near the vehicle. If there are

people nearby, warn them

vocally before lowering.

●Do not use the tire jack for any

purpose other than replacing

tires or installing and removing

tire chains.

●Only use the tire jack that

comes with this vehicle for

replacing a flat tire.

Do not use it on other vehicles,

and do not use other tire jacks

for replacing tires on this vehi-

cle.

Taking out the jack

1 Open the deck board

(P.532).

2 Take out the jack.

●Put the jack properly in its jack

point.

Do not touch the threaded portion

of the jack as it is greased.

●Do not put any part of your body

under the vehicle while it is sup-

ported by the jack.

●Do not start the engine or drive

the vehicle while the vehicle is

supported by the jack.

Taking out the tool bag

Take out the tool bag.

●Do not raise the vehicle while

someone is inside.

●When raising the vehicle, do not

put an object on or under the

jack.

●Do not raise the vehicle to a

height greater than that required

to replace the tire.

645

8-2. Steps to take in an emergency

Taking out the spare tire

Replacing a flat tire

1 Take out the jack holder.

1 Chock the tires.

2 Loosen the center fastener

Flat tire Wheel chock positions

that secures the spare tire.

Front left- Behind the rear right-

hand side hand side tire

Front right- Behind the rear left-

hand side hand side tire

Rear left-

In front of the front

hand side right-hand side tire

Rear right- In front of the front

hand side left-hand side tire

WARNING

2 For vehicles with full wheel

ornament: Remove the wheel

ornament using the wrench.

■When storing the spare tire

Be careful not to catch fingers or

other body parts between the

spare tire and the body of the

vehicle.

To prevent damage, cover the tip of

the wrench with a rag.

8

646

8-2. Steps to take in an emergency

3 Slightly loosen the wheel

nuts (one turn).

 For models made in Japan^*

*

: The country of production is writ-

ten on the Certification Regula-

tion label. (P.665)

A

4 Turn the tire jack portion

by hand until the notch of the

jack is in contact with the jack

point.

After removing the jack from the

A

jack holder, turn the jack portion

in the opposite direction to lower

the jack, and then adjust the jack

set position.

The jack point guides are located

under the rocker panel. They indi-

cate the jack point positions.

6 Raise the vehicle until the tire

is slightly raised off the

ground.

5 Assemble the jack handle

and the wheel nut wrench as

shown in the illustration.

7 Remove all the wheel nuts

and the tire.

 Except for models made in

Japan^*

When resting the tire on the

ground, place the tire so that the

wheel design faces up to avoid

*

: The country of production is writ-

ten on the Certification Regula-

tion label. (P.665)

647

8-2. Steps to take in an emergency

scratching the wheel surface.

• If there are any cracks or defor-

mations in the bolt screws, nut

threads or bolt holes of the

wheel, have the vehicle

inspected by your Toyota

dealer.

• When installing the wheel nuts,

be sure to install them with the

tapered ends facing inward.

●For vehicles with power back

door: In cases such as when

replacing tires, make sure to

turn off the power back door

system (P.127). Failure to do

so may cause the back door to

operate unintentionally if the

power back door switch is acci-

dentally touched, resulting in

hands and fingers being caught

and injured.

WARNING

■Replacing a flat tire

●Do not touch the disc wheels or

the area around the brakes

immediately after the vehicle

has been driven.

After the vehicle has been

driven the disc wheels and the

area around the brakes will be

extremely hot. Touching these

areas with hands, feet or other

body parts while changing a tire,

etc. may result in burns.

Installing the spare tire

1 Remove any dirt or foreign

matter from the wheel con-

tact surface.

●Failure to follow these precau-

tions could cause the wheel

nuts to loosen and the tire to fall

off, resulting in death or serious

injury.

If foreign matter is on the wheel

contact surface, the wheel nuts

may loosen while the vehicle is in

motion, causing the tire to come off.

• Have the wheel nuts tightened

with a torque wrench to 76 ft•lbf

(103 N•m, 10.5 kgf•m) as soon

as possible after changing

wheels.

8

• Do not attach a heavily dam-

aged wheel ornament, as it may

fly off the wheel while the vehi-

cle is moving.

• When installing a tire, only use

wheel nuts that have been spe-

cifically designed for that wheel.

2 Install the spare tire and

loosely tighten each wheel

nut by hand by approximately

the same amount.

When replacing a steel wheel with

648

8-2. Steps to take in an emergency

a steel wheel, tighten the nuts until

3 Lower the vehicle.

A

the tapered portion

comes into

loose contact with the disc wheel

B

seat

.

4 Firmly tighten each wheel nut

two or three times in the

order shown in the illustra-

tion.

When replacing an aluminum wheel

with a steel wheel, tighten the

wheel nuts until the tapered portion

Tightening torque:

76 ft•lbf (103 N•m, 10.5 kgf•m)

A

comes into loose contact with

B

the disc wheel seat

.

5 For vehicles with full wheel

ornament: When reinstalling

an original wheel, reinstall

When replacing an aluminum wheel

with an aluminum wheel, turn the

the wheel ornament^*.

A

wheel nuts until the washers

Align the cutout of the wheel orna-

ment with the valve stem as shown.

come into contact with the disc

B

wheel

.

*

: The wheel ornament cannot be

649

8-2. Steps to take in an emergency

installed on the compact spare

tire.

The storage direction of the jack dif-

fers depending on the type, so make

sure to store the jack in the correct

direction.

6 Stow the flat tire, tire jack and

all tools.

*

Except for models made in Japan :

■The compact spare tire

●The compact spare tire is identi-

fied by the label “TEMPORARY

USE ONLY” on the tire sidewall.

Use the compact spare tire tempo-

rarily, and only in an emergency.

●Make sure to check the tire infla-

tion pressure of the compact

spare tire. (P.671)

*

For models made in Japan :

■When using the compact spare

tire

As the compact spare tire is not

equipped with a tire pressure warn-

ing valve and transmitter, low infla-

tion pressure of the spare tire will

not be indicated by the tire pressure

warning system. Also, if you replace

the compact spare tire after the tire

pressure warning light comes on,

the light remains on.

*

: The country of production is writ-

ten on the Certification Regulation

label. (P.665)

■When the compact spare tire is

attached

WARNING

The vehicle height may become

lower when driving with the compact

spare tire compared to when driving

with standard tires.

■When using the compact

spare tire

●Remember that the compact

spare tire provided is specifi-

cally designed for use with your

vehicle. Do not use your com-

pact spare tire on another vehi-

cle.

■If you have a flat front tire on a

8

road covered with snow or ice

Install the compact spare tire on one

of the rear wheels of the vehicle.

Perform the following steps and fit

tire chains to the front tires:

●Do not use more than one com-

pact spare tire simultaneously.

1 Replace a rear tire with the com-

pact spare tire.

2 Replace the flat front tire with the

tire removed from the rear of the

vehicle.

●Replace the compact spare tire

with a standard tire as soon as

possible.

3 Fit tire chains to the front tires.

●Avoid sudden acceleration,

abrupt steering, sudden brak-

ing and shifting operations that

cause sudden engine braking.

■When stowing the jack

Before storing the jack, adjust the

height of the jack to match the

shape of the jack holder.

650

8-2. Steps to take in an emergency

• Dynamic Torque Vectoring AWD

WARNING

system (if equipped)

■When the compact spare tire

is attached

■Speed limit when using the

compact spare tire

The vehicle speed may not be

correctly detected, and the follow-

ing systems may not operate cor-

rectly:

Do not drive at speeds in excess

of 50 mph (80 km/h) when a com-

pact spare tire is installed on the

vehicle.

• ABS & Brake assist

• VSC/Trailer Sway Control

• TRAC

The compact spare tire is not

designed for driving at high

speeds. Failure to observe this

precaution may lead to an acci-

dent causing death or serious

injury.

• Dynamic radar cruise control

with full-speed range

■After using the tools and jack

• Dynamic radar cruise control

• PCS (Pre-Collision System)

• EPS

Before driving, make sure all the

tools and jack are securely in

place in their storage location to

reduce the possibility of personal

injury during a collision or sudden

braking.

• LTA (Lane Tracing Assist)

• Tire pressure warning system (if

equipped)

NOTICE

• AHB (Automatic High Beam)

■Be careful when driving over

bumps with the compact

spare tire installed on the

vehicle

• BSM (Blind Spot Monitor) (if

equipped)

• Downhill assist control system

(if equipped)

The vehicle height may become

lower when driving with the com-

pact spare tire compared to when

driving with standard tires. Be

careful when driving over uneven

road surfaces.

• Rear view monitor system (if

equipped)

• Panoramic view monitor (if

equipped)

■Driving with tire chains and

the compact spare tire

• Toyota parking assist monitor (if

equipped)

Do not fit tire chains to the com-

pact spare tire.

• Intuitive parking assist (if

equipped)

Tire chains may damage the vehi-

cle body and adversely affect driv-

ing performance.

• Navigation system (if equipped)

Also, not only can the following

systems not be utilized fully, but

they may actually negatively

affect the drive-train components:

• Dynamic Torque Control AWD

system (if equipped)

651

8-2. Steps to take in an emergency

If the engine will not

start

NOTICE

■When replacing the tires

(vehicles with tire pressure

warning system)

If the engine will not start

When removing or fitting the

wheels, tires or the tire pressure

warning valve and transmitter,

contact your Toyota dealer as the

tire pressure warning valve and

transmitter may be damaged if not

handled correctly.

even though correct starting

procedures are being fol-

lowed (P.193, 194), con-

sider each of the following

points:

The engine will not start

even though the starter

motor operates normally

One of the following may be the

cause of the problem:

 There may not be sufficient

fuel in the vehicle’s tank.

Refuel the vehicle.

 The engine may be flooded.

Try to restart the engine again

following correct starting pro-

cedures. (P.193, 194)

 There may be a malfunction

in the engine immobilizer sys-

tem. (P.70)

8

The starter motor turns

over slowly, the interior

lights and headlights are

dim, or the horn does not

sound or sounds at a low

volume

One of the following may be the

cause of the problem:

 The battery may be dis-

charged. (P.655)

652

8-2. Steps to take in an emergency

 The battery terminal connec-

tions may be loose or cor-

roded.

Emergency start function

(vehicles with smart key

system)

When the engine does not start,

the following steps can be used

as an interim measure to start

the engine if the engine switch is

functioning normally:

The starter motor does

not turn over (vehicles

with smart key system)

The engine starting system may

be malfunctioning due to an

electrical problem such as elec-

tronic key battery depletion or a

blown fuse. However, an interim

measure is available to start the

engine. (P.652)

1 Pull the parking brake switch

to check that the parking

brake is set. (P.203)

Parking brake indicator will come

on.

2 Shift the shift lever to P.

3 Turn the engine switch to

The starter motor does

not turn over, the interior

lights and headlights do

not turn on, or the horn

does not sound

ACC.

4 Press and hold the engine

switch for about 15 seconds

while depressing the brake

pedal firmly.

One of the following may be the

cause of the problem:

Even if the engine can be

started using the above steps,

the system may be malfunction-

ing. Have the vehicle inspected

by your Toyota dealer.

 The battery may be dis-

charged. (P.655)

 One or both of the battery ter-

minals may be disconnected.

 There may be a malfunction

in the steering lock system

(vehicles with smart key sys-

tem).

Contact your Toyota dealer if the

problem cannot be repaired, or if

repair procedures are unknown.

653

8-2. Steps to take in an emergency

If you lose your keys

If the electronic key

does not operate prop-

erly (vehicles with

smart key system)

New genuine keys can be

made by your Toyota dealer

using the other key and the

key number stamped on

your key number plate.

Keep the plate in a safe

place such as your wallet,

not in the vehicle.

If communication between

the electronic key and vehi-

cle is interrupted (P.129)

or the electronic key cannot

be used because the battery

is depleted, the smart key

system and wireless remote

control cannot be used. In

such cases, the doors can

be opened and the engine

can be started by following

the procedure below.

NOTICE

■When an electronic key is lost

(if equipped)

If the electronic key remains lost,

the risk of vehicle theft increases

significantly. Visit your Toyota

dealer immediately with all

remaining electronic keys that

were provided with your vehicle.

■When the electronic key does

not work properly

●Make sure that the smart key sys-

tem has not been deactivated in

the customization setting. If it is

off, turn the function on.

(Customizable features: P.691)

●Check if battery-saving mode is

set. If it is set, cancel the function.

(P.129)

8

NOTICE

■In case of a smart key system

malfunction, or other key

related problems

Take your vehicle with all the elec-

tronic keys provided with your

vehicle to your Toyota dealer.

Locking and unlocking

the doors

Use the mechanical key

(P.107) in order to perform the

654

8-2. Steps to take in an emergency

following operations.

WARNING

■When using the mechanical

key and operating the power

windows or the moon roof (if

equipped) or panoramic

moon roof (if equipped)

Operate the power window or the

moon roof or panoramic moon

roof after checking to make sure

that there is no possibility of any

passenger having any of their

body parts caught in the window

or the moon roof or panoramic

moon roof. Also, do not allow chil-

dren to operate the mechanical

key. It is possible for children and

other passengers to get caught in

the power window or the moon

roof or panoramic moon roof.

1 Locks all the doors

2 Unlocks the door

Turning the key rearward unlocks

the driver’s door. Turning the key

once again within 5 seconds

unlocks the other doors.

■Key linked functions

Starting the engine

1 Ensure that the shift lever is

in P and depress the brake

pedal.

2 Touch the Toyota emblem

side of the electronic key to

the engine switch.

1 Closes the windows and the

When the electronic key is

detected, a buzzer sounds and the

engine switch will turn to ON.

*1

moon roof or panoramic moon

*1

*2

roof (turn and hold)

When the smart key system is

deactivated in customization set-

ting, the engine switch will turn to

ACC.

2 Opens the windows and the

*1

moon roof or panoramic moon

*1

*2

roof (turn and hold)

*1

*2

:If equipped

:These settings must be custom-

ized at your Toyota dealer.

655

8-2. Steps to take in an emergency

3 Firmly depress the brake

If the vehicle battery

is discharged

pedal and check that

is displayed on the multi-

information display.

The following procedures

may be used to start the

engine if the vehicle’s bat-

tery is discharged.

4 Press the engine switch

shortly and firmly.

In the event that the engine still

cannot be started, contact your

Toyota dealer.

You can also call your Toy-

ota dealer or a qualified

repair shop.

■Stopping the engine

Restarting the engine

Shift the shift lever to P, set the park-

ing brake and press the engine

switch as you normally do when

stopping the engine.

If you have a set of jumper (or

booster) cables and a second

vehicle with a 12-volt battery,

you can jump start your vehicle

by following the steps below.

■Replacing the key battery

As the above procedure is a tempo-

rary measure, it is recommended

that the electronic key battery be

replaced immediately when the bat-

tery is depleted. (P.604)

1 Vehicles with alarm: Confirm

that the electronic key is

being carried.

■Alarm (if equipped)

Using the mechanical key to lock

the doors will not set the alarm sys-

tem.

If a door is unlocked using the

mechanical key when the alarm sys-

tem is set, the alarm may be trig-

gered. (P.73)

When connecting the jumper (or

booster) cables, depending on the

situation, the alarm may activate

and the doors locked. (P.74)

8

■Changing engine switch modes

Release the brake pedal and press

the engine switch in step 3 above.

The engine does not start and

modes will be changed each time

the switch is pressed. (P.197)

2 Open the hood. (P.571)

656

8-2. Steps to take in an emergency

A

3 Connect a positive jumper cable clamp to

on your vehicle and

B

connect the clamp on the other end of the positive cable to

on

C

the second vehicle. Then, connect a negative cable clamp to

on the second vehicle and connect the clamp at the other end of

D

the negative cable to

.

A

B

C

D

Positive (+) battery terminal (your vehicle)

Positive (+) battery terminal (second vehicle)

Negative (-) battery terminal (second vehicle)

Solid, stationary, unpainted metallic point away from the battery

and any moving parts as shown in the illustration

4 Start the engine of the sec-

ond vehicle. Increase the

engine speed slightly and

maintain at that level for

approximately 5 minutes to

recharge the battery of your

vehicle.

speed of the second vehicle

and start the engine of your

vehicle.

Vehicles with smart key sys-

tem: Maintain the engine

speed of the second vehicle

and start the engine of your

vehicle by turning the engine

switch to ON.

5 Vehicles with smart key sys-

tem only: Open and close

any of the doors of your vehi-

cle with the engine switch

OFF.

7 Once the vehicle’s engine

has started, remove the

jumper cables in the exact

reverse order from which

they were connected.

6 Vehicles without smart key

system: Maintain the engine

657

8-2. Steps to take in an emergency

■When recharging or replacing

the battery (vehicles without

smart key start system)

Once the engine starts, have the

vehicle inspected at your Toyota

dealer as soon as possible.

The engine may not start on the first

attempt after the battery has

recharged but will start normally

after the second attempt. This is not

a malfunction.

■Starting the engine when the

battery is discharged

The engine cannot be started by

push-starting.

■When recharging or replacing

the battery (vehicles with smart

key system)

■To prevent battery discharge

●Turn off the headlights and the

audio system while the engine is

stopped.

●In some cases, it may not be pos-

sible to unlock the doors using the

smart key system when the bat-

tery is discharged. Use the wire-

less remote control or the

mechanical key to lock or unlock

the doors.

(Vehicles with Stop & Start system:

Except when the engine is stopped

due to the Stop & Start system)

●Turn off any unnecessary electri-

cal components when the vehicle

is running at a low speed for an

extended period, such as in heavy

traffic.

●The engine may not start on the

first attempt after the battery has

recharged but will start normally

after the second attempt. This is

not a malfunction.

■When the battery is removed or

discharged

●The engine switch mode is memo-

rized by the vehicle. When the

battery is reconnected, the system

will return to the mode it was in

before the battery was dis-

charged. Before disconnecting the

battery, turn the engine switch off.

If you are unsure what mode the

engine switch was in before the

battery discharged, be especially

careful when reconnecting the

battery.

●Information stored in the ECU is

cleared. When the battery is

depleted, have the vehicle

inspected at your Toyota dealer.

●Some systems may require initial-

ization. (P.699)

■When removing the battery ter-

minals

When the battery terminals are

removed, the information stored in

the ECU is cleared. Before remov-

ing the battery terminals, contact

your Toyota dealer.

8

■When the battery is removed or

discharged (vehicles with Stop

& Start system)

The Stop & Start system may not

automatically stop the engine for up

to an hour.

■Charging the battery

The electricity stored in the battery

will discharge gradually even when

the vehicle is not in use, due to nat-

ural discharge and the draining

effects of certain electrical appli-

ances. If the vehicle is left for a long

time, the battery may discharge,

and the engine may be unable to

start. (The battery recharges auto-

matically during driving.)

■When replacing the battery

●Vehicles with Stop & Start system:

Use a genuine battery specifically

designed for use with the Stop &

Start system or a battery with equiv-

alent specifications to a genuine

battery. If an unsupported battery is

used, Stop & Start system functions

may be restricted to protect the bat-

658

8-2. Steps to take in an emergency

tery. Also, battery performance may

decrease and the engine may not

be able to restart. Contact your Toy-

ota dealer for details.

■Avoiding battery fires or

explosions

Observe the following precautions

to prevent accidentally igniting the

flammable gas that may be emit-

ted from the battery:

●Use a battery that conforms to

European regulations.

●Type A:

●Make sure each jumper cable is

connected to the correct termi-

nal and that it is not unintention-

ally in contact with any other

than the intended terminal.

Use a battery that the case size is

same as the previous one (LN3), 20

hours rate capacity (20HR) is equiv-

alent (65Ah) or greater, and perfor-

mance rating (CCA) is equivalent

(603A) or greater.

●Do not allow the other end of

the jumper cable connected to

the “+” terminal to come into

contact with any other parts or

metal surfaces in the area, such

as brackets or unpainted metal.

Type B:

Use a battery that the case size is

same as the previous one (LN2), 20

hours rate capacity (20HR) is equiv-

alent (60Ah) or greater, and perfor-

mance rating (CCA) is equivalent

(560A) or greater.

●Do not allow the + and - clamps

of the jumper cables to come

into contact with each other.

Type C:

●Do not smoke, use matches,

cigarette lighters or allow open

flame near the battery.

Use a battery that the case size is

same as the previous one (LN2), 20

hours rate capacity (20HR) is equiv-

alent (60Ah) or greater, and perfor-

mance rating (CCA) is equivalent

(563A) or greater.

■Battery precautions

The battery contains poisonous

and corrosive acidic electrolyte,

while related parts contain lead

and lead compounds. Observe

the following precautions when

handling the battery:

• If the sizes differ, the battery can-

not be properly secured.

• If the 20 hour rate capacity is low,

even if the time period where the

vehicle is not used is a short time,

the battery may discharge and

engine may not be able to start.

●When working with the battery,

always wear safety glasses and

take care not to allow any bat-

tery fluids (acid) to come into

contact with skin, clothing or the

vehicle body.

WARNING

■When removing the battery

terminals

●Do not lean over the battery.

Always remove the negative (-)

terminal first. If the positive (+) ter-

minal contacts any metal in the

surrounding area when the posi-

tive (+) terminal is removed, a

spark may occur, leading to a fire

in addition to electrical shocks

and death or serious injury.

●In the event that battery fluid

comes into contact with the skin

or eyes, immediately wash the

affected area with water and

seek medical attention.

Place a wet sponge or cloth

over the affected area until

medical attention can be

received.

659

8-2. Steps to take in an emergency

If your vehicle over-

heats

WARNING

●Always wash your hands after

handling the battery support,

terminals, and other battery-

related parts.

The following may indicate

that your vehicle is over-

heating.

●Do not allow children near the

battery.

 The needle of the engine

coolant temperature gauge

(P.82, 85) enters the red

zone or a loss of engine

power is experienced. (For

example, the vehicle speed

does not increase.)

■When replacing the battery

For information regarding battery

replacement, contact your Toyota

dealer.

NOTICE

■When handling jumper cables

 “Engine Coolant Temp High

Stop in a Safe Place See

Owner’s Manual” is shown

on the multi-information dis-

play.

When connecting the jumper

cables, ensure that they do not

become entangled in the cooling

fan or engine drive belt.

 Steam comes out from

under the hood.

Correction procedures

1 Stop the vehicle in a safe

place and turn off the air con-

ditioning system, and then

stop the engine.

8

2 If you see steam:

Carefully lift the hood after

the steam subsides.

If you do not see steam:

Carefully lift the hood.

660

8-2. Steps to take in an emergency

gency if coolant is unavailable.

3 After the engine has cooled

down sufficiently, inspect the

hoses and radiator core (radi-

ator) for any leaks.

6 Start the engine and turn the

air conditioning system on to

check that the radiator cool-

ing fan operates and to check

for coolant leaks from the

radiator or hoses.

A

Radiator

B

Cooling fan

If a large amount of coolant leaks,

immediately contact your Toyota

dealer.

The fan operates when the air con-

ditioning system is turned on imme-

diately after a cold start. Confirm

that the fan is operating by check-

ing the fan sound and air flow. If it is

difficult to check these, turn the air

conditioning system on and off

repeatedly. (The fan may not oper-

ate in freezing temperatures.)

4 The coolant level is satisfac-

tory if it is between the

“FULL” and “LOW” lines on

the reservoir.

7 If the fan is not operating:

Stop the engine immediately

and contact your Toyota

dealer.

If the fan is operating:

Have the vehicle inspected at

the nearest Toyota dealer.

8 Check if “Engine Coolant

Temp High Stop in a Safe

Place See Owner’s Manual”

is shown on the multi-infor-

mation display.

A

Reservoir

B

“FULL” line

C

“LOW” line

If the message does not disappear:

Stop the engine and contact your

Toyota dealer.

5 Add coolant if necessary.

Water can be used in an emer-

If the message is not displayed:

Have the vehicle inspected at the

nearest Toyota dealer.

661

8-2. Steps to take in an emergency

If the vehicle becomes

stuck

WARNING

■When inspecting under the

hood of your vehicle

Observe the following precau-

tions.

Carry out the following pro-

cedures if the tires spin or

the vehicle becomes stuck

in mud, dirt or snow:

Failure to do so may result in seri-

ous injury such as burns.

●If steam is seen coming from

under the hood, do not open the

hood until the steam has sub-

sided. The engine compart-

ment may be very hot.

Recovering procedure

1 Stop the engine. Set the

parking brake and shift the

shift lever to P.

●Keep hands and clothing (espe-

cially a tie, a scarf or a muffler)

away from the fan and belts.

Failure to do so may cause the

hands or clothing to be caught,

resulting in serious injury.

2 Remove the mud, snow or

sand from around the stuck

tire.

●Do not loosen the coolant reser-

voir cap while the engine and

radiator are hot. High tempera-

ture steam or coolant could

spray out.

3 Place wood, stones or some

other material to help provide

traction under the tires.

4 Restart the engine.

NOTICE

5 Shift the shift lever to D or R

and release the parking

brake. Then, while exercising

caution, depress the acceler-

ator pedal.

■When adding engine coolant

Add coolant slowly after the

engine has cooled down suffi-

ciently. Adding cool coolant to a

hot engine too quickly can cause

damage to the engine.

8

■When it is difficult to free the

vehicle

■To prevent damage to the

cooling system

Observe the following precau-

tions:

Press

(P.361)

to turn off TRAC.

●Avoid contaminating the coolant

with foreign matter (such as

sand or dust etc.).

●Do not use any coolant additive.

662

8-2. Steps to take in an emergency

WARNING

■When attempting to free a

stuck vehicle

If you choose to push the vehicle

back and forth to free it, make

sure the surrounding area is clear

to avoid striking other vehicles,

objects or people. The vehicle

may also lunge forward or lunge

back suddenly as it becomes free.

Use extreme caution.

■When shifting the shift lever

Be careful not to shift the shift

lever with the accelerator pedal

depressed.

This may lead to unexpected

rapid acceleration of the vehicle

that may cause an accident

resulting in death or serious injury.

NOTICE

■To avoid damaging the trans-

mission and other compo-

nents

●Avoid spinning the wheels and

depressing the accelerator

pedal more than necessary.

●If the vehicle remains stuck

even after these procedures are

performed, the vehicle may

require towing to be freed.

When trouble arises -> Steps to take in an emergency for Your Toyota Rav4 SUV 2020

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