Get Safety -> Reporting safety defects Guide for Volvo XC60 SUV 2020

SAFETY

Occupant safety reminders

How safely you drive doesn't depend on how

old you are but rather on:

Related information

Reporting safety defects

Safety (p. 42)

•

The following information will help you report

any perceived safety-related defects in your

vehicle.

Reporting safety defects (p. 44)

Recall information (p. 45)

How well you see.

•

Your ability to concentrate.

Reporting safety defects in the U.S.

If you believe that your vehicle has a

defect which could cause a crash or

could cause injury or death, you

should immediately inform the

National Highway Traffic Safety

Administration (NHTSA) in addition

to notifying Volvo Car USA, LLC. If

NHTSA receives similar complaints,

it may open an investigation, and if it

finds that a safety defect exists in a

group of vehicles, it may order a

recall and remedy campaign. How-

ever, NHTSA cannot become

How quickly you make decisions under

stress to avoid an accident.

The following suggestions are intended to

help you cope with the ever changing traffic

environment.

Never drink and drive.

•

If you are taking any medication, consult

your physician about its potential effects

on your driving abilities.

Take a driver-retraining course.

Have your eyes checked regularly.

•

Keep your windshield and headlights

clean.

Replace wiper blades when they start to

leave streaks.

•

involved in individual problems

between you, your retailer, or Volvo

Car USA, LLC. To contact NHTSA,

you may either call the Auto Safety

Hotline tollfree at

Take into account the traffic, road, and

weather conditions, particularly with

regard to stopping distance.

Never text while driving.

•

Refrain from using or minimize the use of

a cell phone while driving.

1-888-327-4236

SAFETY

Reporting safety defects in Canada

If you believe your vehicle has a defect that

could cause a crash or could cause injury or

death, you should immediately inform Trans-

port Canada in addition to notifying Volvo Car

Canada Ltd.

Recall information

(TTY: 1-800-424-9153) or write to:

NHTSA, U.S. Department of Trans-

portation, Washington D.C. 20590.

On our website, click the "Owner" tab in the

upper left-hand side of the screen and then

click on the heading "Recall Information".

Enter the vehicle identification number (VIN),

which can be found at the bottom of the wind-

shield. If your vehicle has any open Recalls,

they will be displayed on this page.

You can also obtain other informa-

tion about motor vehicle safety from

http://www.safercar.gov, where you

can also enter your vehicle's VIN

(Vehicle Identification Number) to

see if it has any open recalls.

Transport Canada can be contacted at:

1-800-333-0510

You can also enter the Vehicle Identification

Number in the search field on the National

Highway Traffic Safety Administration's

(NHTSA) website at: www.nhtsa.gov.

Teletypewriter (TTY): 613 990-4500

Fax: 1-819-994-3372

Volvo strongly recommends that if

your vehicle is covered under a serv-

ice campaign, safety or emission

recall or similar action, it should be

completed as soon as possible.

Please check with your local retailer

or Volvo Car USA, LLC if your vehicle

is covered under these conditions.

Mailing Address: Transport Canada - Road

Safety, 80 rue Noël, Gatineau, (Quebec) J8Z

0A1

Volvo customers in Canada

For any questions regarding open recalls for

your vehicle, please contact your authorized

Volvo retailer. If your retailer is unable to

answer your questions, please contact Volvo

Customer Relations at 800-663-8255, Mon-

day through Friday, 8:30 A.M. to 5:00 P.M.

EST or volvocars.com/ca. You may also write

us at:

Related information

Safety (p. 42)

•

Occupant safety (p. 43)

Recall information (p. 45)

•

Viewing the Vehicle Identification Number

(VIN) (p. 38)

NHTSA can be reached at:

Internet:

Volvo Car Canada Ltd.

Customer Care Centre

9130 Leslie Street, Suite 101

Richmond Hill, Ontario L4B 0B9

www.tc.gc.ca

http://www.nhtsa.gov

Telephone:

1-888-DASH-2-DOT

(1-888-327-4236).

}}

SAFETY

Related information

Whiplash Protection System

WARNING

Safety (p. 42)

•

The Whiplash Protection System (WHIPS) is

designed to help reduce the risk of whiplash-

type injuries. The system consists of energy

absorbing backrests and seat cushions as

well as specially designed head restraints in

the front seats.

WHIPS is activated in the event of a rear-end

collision and adapted to the angle and speed

of the collision and to the characteristics of

the colliding vehicle.

Do not attempt to alter or repair the seat or

WHIPS on your own. Volvo recommends

contacting an authorized Volvo workshop.

Reporting safety defects (p. 44)

Occupant safety (p. 43)

If the front seats have been subjected to

severe stress, e.g. in a collision, the seats

must be replaced. Even if the seats appear

undamaged, some of their protective prop-

erties may have been lost.

When WHIPS is activated, the front seat

backrests move rearward and the seat cush-

ions move downward to change the seating

positions of the driver and front seat passen-

ger. This movement helps absorb some of the

forces that could result in whiplash.

WARNING

WHIPS is a supplement to the seat belt.

Always wear your seat belt.

Do not place any objects on the floor behind or under

the front seats or on the rear seat that could prevent

WHIPS from functioning correctly.

SAFETY

Power* front seats (p. 185)

•

Seat belts

WARNING

Seat belts should always be worn by all occu-

pants in your vehicle. Children should be

properly restrained using an infant seat,

adjustable child seat or booster cushion as

determined by age, weight and height.

Most states and provinces make it mandatory

for occupants of a vehicle to use seat belts.

Rear Collision Warning* (p. 330)

Do not squeeze box-like cargo between the

rear seat cushion and the front seat back-

rest.

If the rear seat backrests are folded down,

cargo must be secured to prevent it from

sliding forward against the front seat back-

rests in the event of a collision.

Seat belt maintenance

Check periodically that the seat belts are in

good condition. Use water and a mild deter-

gent for cleaning. Check the seat belt mecha-

nism's function as follows: attach the seat belt

and pull rapidly on the strap.

WARNING

If a rear seat backrest is folded down or if a

rear-facing child restraint is being used in

the rear seat, the seat in front must be

moved forward so that it does not come

into contact with the backrest or child

restraint.

Seating position

For WHIPS to provide good protection, the

driver and passenger must be seated correctly

and the system's function must not be impe-

ded in any way.

Set the front seat to the correct seating posi-

tion before starting to drive.

The driver and the front seat passenger should

sit in the center of the seat with their heads as

close as possible to the head restraints.

Related information

Safety (p. 42)

•

Manual front seats (p. 184)

•

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* Option/accessory. 47

Safety -> Reporting safety defects for Your Volvo XC60 SUV 2020

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