Get Your Volvo Guide for Volvo Xc90 SUV 2020

YOUR VOLVO

When a Volvo ID is registered in the vehicle,

additional services are available. Multiple

Volvo IDs can be used for the same vehicle,

and multiple vehicles can be linked to the

same Volvo ID.

Contacting Volvo

Volvo ID

Use the following contact information if you

would like to get in touch with Volvo in the

United States or Canada.

Volvo ID is a personal ID that gives you

access to a range of services using a single

username and password.

In the USA:

NOTE

Volvo Car USA, LLC

Customer Care Center

1 Volvo Drive,

Related information

The available services can vary over time

and depend on equipment level and mar-

ket.

Creating and registering a Volvo ID

(p. 27)

•

Scheduling service and repairs (p. 577)

•

P.O. Box 914

Examples of services:

Rockleigh, New Jersey 07647

1-800-458-1552

Volvo On Call-app - check your vehicle

using your phone. You can check fuel

level, find the nearest gas station and lock

the vehicle remotely.

•

www.volvocars.com/us

Send to Car – send addresses from online

map services directly to the vehicle.

•

In Canada:

Volvo Car Canada Ltd.

Customer Care Centre

9130 Leslie Street, Suite 101

Richmond Hill, Ontario L4B 0B9

1-800-663-8255

Send a request for service and repairs

directly from the vehicle. The booking will

then be completed via email.

NOTE

If the username/password for a service

(e.g. Volvo On Call) is changed, the change

will also automatically be applied to other

services.

www.volvocars.com/ca

The creation of a Volvo ID is initiated through

the Volvo On Call app or from the vehicle and

then completed by email.

26

YOUR VOLVO

5. Press the button to create your Volvo ID.

Creating and registering a Volvo ID

Related information

Volvo ID (p. 26)

•

A Volvo ID can be created in two ways. If your

Volvo ID was created with the Volvo On Call

app, the Volvo IDmust also be registered to

the vehicle to enable access to the Volvo ID

services.

Creating a Volvo ID with the Volvo ID app

1. Download the Volvo ID app from

Download Center in the center display's

App view.

6. An email will be sent to the address you

have provided. Confirm that the address is

correct.

Download apps (p. 459)

Handling system updates via Download

Center (p. 575)

> Your Volvo ID is now ready to be used.

Internet-connected vehicle* (p. 502)

•

Registering your Volvo ID to the

vehicle

If your Volvo ID was created using the Volvo

On Call app, follow these steps to register the

ID to the vehicle:

2. Start the app and register a personal email

address.

1. If you have not already done so, download

the Volvo ID app from Download Center

in the center display's App view.

3. Follow the instructions that will be sent

automatically to this email address.

> A Volvo ID has now been created and is

automatically registered to the vehicle.

The Volvo ID services can now be used.

NOTE

To download apps the vehicle must be

connected to the internet.

Creating a Volvo ID using the Volvo On Call

app¹

2. Start the app and enter your Volvo ID/

email address.

1. Download the latest version of the Volvo

On Call app to your phone, via e.g. App

Store, Windows Phone or Google Play.

3. Follow the instructions that will be auto-

matically sent to the email address con-

nected to your Volvo ID.

2. Choose to create a Volvo ID.

3. The website for creating a Volvo ID will

open. Fill in the requested information.

> Your Volvo ID has now been registered

to the vehicle. The Volvo ID services

can now be used.

4. Check the box to accept the terms and

conditions.

1

Vehicles with Volvo On Call.

* Option/accessory. 27

YOUR VOLVO

continuous environmental refinement of con-

ventional gasoline-powered internal combus-

tion engines, Volvo is actively looking at

Drive-E ‒ purer driving pleasure

Related information

Economical driving (p. 426)

•

Volvo is committed to the well-being of its

customers. As a natural part of this commit-

ment, we care about the environment in

which we all live. Concern for the environ-

ment means an everyday involvement in

reducing our environmental impact.

Starting and stopping preconditioning*

•

advanced technology alternative-fuel vehicles.

(p. 233)

When you drive a Volvo, you become our part-

ner in the work to lessen the vehicle's impact

on the environment. To reduce your vehicle's

environmental impact, you can:

The Owner's Manual and the environment

(p. 23)

•

Air quality (p. 209)

Volvo's environmental activities are based on a

holistic view, which means we consider the

overall environmental impact of a product

throughout its complete life cycle. In this con-

text, design, production, product use, and

recycling are all important considerations. In

production, Volvo has partly or completely

phased out several chemicals including CFCs,

lead chromates, asbestos, and cadmium; and

reduced the number of chemicals used in our

plants 50% since 1991.

Maintain proper air pressure in your tires.

Tests have shown decreased fuel econ-

omy with improperly inflated tires.

•

Follow the recommended maintenance

schedule in your Warranty and Service

Records Information booklet.

•

Drive at a constant speed whenever possi-

ble.

•

See a trained and qualified Volvo service

technician as soon as possible for inspec-

tion if the check engine (malfunction indi-

cator) light illuminates, or stays on after

the vehicle has started.

Volvo was the first in the world to introduce

into production a three-way catalytic converter

with a Lambda sond, now called the heated

oxygen sensor, in 1976. The current version of

this highly efficient system reduces emissions

of harmful substances (CO, HC, NOx) from the

exhaust pipe by approximately 95 - 99% and

the search to eliminate the remaining emis-

sions continues. Volvo is the only automobile

manufacturer to offer CFC-free retrofit kits for

the air conditioning system of all models as far

back as the 1975 model 240. Advanced elec-

tronic engine controls and cleaner fuels are

bringing us closer to our goal. In addition to

Properly dispose of any vehicle-related

waste such as used motor oil, used batter-

ies, brake pads, etc.

•

When cleaning your vehicle, please use

genuine Volvo car care products. All Volvo

car care products are formulated to be

environmentally friendly.

28

* Option/accessory.

YOUR VOLVO

Park Assist Camera*

Road Sign Information*

Electronic Stability Control

Roll Stability Control

Cruise control

IntelliSafe – driver support and

safety

IntelliSafe is Volvo Cars' philosophy regarding

vehicle safety. IntelliSafe consists of a num-

ber of systems²that are designed to help

make driving safer, prevent accidents and

protect passengers and other road users.

•

NOTE

Read the individual parts about each sys-

tem to fully understand the functions and

be notified of important warnings.

Related information

Adaptive Cruise Control*

Rear Collision Warning

Driver Alert Control

Active high beam (p. 157)

•

WARNING

Safety (p. 42)

The functions are supplementary aids –

they cannot manage all situations in all

conditions.

Driver support systems (p. 276)

All Wheel Drive (AWD)*³

•

The driver is always responsible for ensur-

ing that the vehicle is driven in a safe man-

ner and in accordance with applicable traf-

fic rules and regulations.

Prevention

IntelliSafe has the following functions

designed to help the driver prevent accidents.

City Safety

•

Distance Alert*

Support

IntelliSafe has the following functions

designed to help the driver operate the vehicle

more safely.

Lane Keeping Aid

Collision Avoid. Assistance

Protection

Active high beam

Tunnel detection

Pilot Assist

•

IntelliSafe has the following interacting func-

tions to help protect the driver and passengers

in certain situations in the event of an acci-

dent.

*Cross Traffic Alert

*Blind Spot Information

Park Assist*

Whiplash Protection System

Seat belt with seat belt tensioner

Airbags

•

Park Assist Pilot*

2

Some of these systems are standard, while others are options. This may vary depending on market, vehicle model and model year.

All Wheel Drive

3

* Option/accessory. 29

YOUR VOLVO

Sensus provides an intelligent interface and

Internet connection to the digital world. An

intuitive navigation structure offers access to

relevant assistance, information and entertain-

ment when it is needed, without distracting

the driver.

Sensus - connection and

entertainment

Sensus makes it possible to use apps and

Information when it's needed, where

it's needed

The vehicle's displays present the right infor-

mation at the right time. Information is pre-

sented in different displays depending on how

it should be prioritized by the driver.

turn your vehicle into a Wi-Fi hotspot.

This is Sensus

Sensus includes all of the solutions in the vehi-

cle related to entertainment, Internet connec-

tion and navigation*, and serves as the user

interface between the driver and the vehicle.

Sensus is what makes communication

between you, the vehicle and the world

around you possible.

30

* Option/accessory.

YOUR VOLVO

Different types of information are shown in different displays depending on how the information should be prioritized.

tion and navigation messages*. Road sign

information and incoming phone calls are also

shown in the head-up display. These can be

handled using the right-side steering wheel

keypad or the center display.

Head-up display*

Instrument panel

12"* instrument panel.

The head-up display presents information that

the driver should react to immediately.

For example, traffic warnings, speed informa-

}}

* Option/accessory. 31

YOUR VOLVO

||

Many of the vehicle's main functions are con-

trolled from the center display, a touchscreen

that reacts to taps and other gestures. This

minimizes the number of physical buttons and

controls needed in the vehicle. The screen can

also be operated while wearing gloves.

Sharing Internet from the vehicle via Wi-Fi

hotspot (tethering) (p. 506)

•

The center display is used to control e.g. the

climate and entertainment systems and to

adjust the power seats*. The information pre-

sented in the center display can be handled by

the driver or, in some situations, by a passen-

ger.

8-inch instrument panel.

Voice control system

The instrument panel displays information

such as speed, incoming phone calls or the

track currently playing. It is controlled using

the steering wheel keypads.

The voice control system ena-

bles the driver to control cer-

tain vehicle functions without

taking their hands off the

wheel. The system can

Center display

understand natural speech.

Use voice commands to e.g.

play a song, make a phone call, increase the

temperature in the passenger compartment or

have a text message read aloud.

Related information

Head-up display* (p. 143)

•

Instrument panel (p. 84)

Center display overview (p. 111)

Voice Control (p. 146)

Internet-connected vehicle* (p. 502)

32

* Option/accessory.

YOUR VOLVO

trivial crash situation occurs; no data are

Software Updates

Data recording

recorded by the EDR under normal driving

conditions and no personal data (e.g., name,

gender, age, and crash location) are recorded.

However, other parties, such as law

enforcement, could combine the EDR data

with the type of personally identifying data

routinely acquired during a crash investigation.

So that you as a Volvo customer shall have

the best possible experience from your car,

Volvo is continuously developing the systems

in the cars and the services that you are

offered.

You can update the software in your Volvo to

the latest version when your car is serviced at

an authorized Volvo dealer. With the latest

software update, you can take advantage of

available improvements, including those that

came with previous software updates.

As part of Volvo's commitment to safety and

quality, certain information is recorded regar-

ding vehicle operation, functionality and inci-

dents.

US market only:

EDR

This vehicle is equipped with an "Event Data

Recorder" (EDR). The main purpose of an EDR

is to record, in certain crash or near crash-like

situations, such as an air bag deployment or

hitting a road obstacle, data that will assist in

understanding how a vehicle's systems

performed. The EDR is designed to record

data related to vehicle dynamics and safety

systems for a short period of time, typically 30

seconds or less. The EDR in this vehicle is

designed to record such data as:

To read data recorded by an EDR, special

equipment is required, and access to the

vehicle or the EDR is needed. In addition to

the vehicle manufacturer, other parties, such

as law enforcement, that have the special

equipment, can read the information if they

have access to the vehicle or the EDR.

For more information about released updates

and answers to frequently asked questions,

please go to support.volvocars.com.

ASDR

This vehicle is equipped with an Active Safety

Data Recorder (ASDR). This data recorder can

record information related to the usage of the

car, functional errors and active safety

actuations (e.g. auto brake). The information

saved is used by technicians for service and

maintenance to diagnose and repair possible

faults that has occurred in the vehicle and to

fulfil certain legal requirements. The registered

data can also, in congregated form, be used

for research- and product development –

purposes to continuously improve the safety

and quality of Volvo Cars. For more

NOTE

Functionality after updating may vary

depending on market, model, model year

and options.

How various systems in your vehicle were

operating;

•

Whether or not the driver and passenger

safety belts were buckled/fastened;

Related information

Sensus - connection and entertainment

•

How far (if at all) the driver was

depressing the accelerator and/or brake

pedal; and,

(p. 30)

Handling system updates via Download

Center (p. 575)

•

How fast the vehicle was traveling.

•

These data can help provide a better

understanding of the circumstances in which

crashes and injuries occur. NOTE: EDR data

are recorded by your vehicle only if a non-

information contact your local Volvo retailer.

}}

33

YOUR VOLVO

|| Canadian market only:

dent or near-accident. However, other parties,

such as law enforcement, could combine the

EDR data with the type of personally identifia-

ble information that is routinely acquired dur-

ing an accident investigation. Special equip-

ment and access to either the vehicle or the

EDR is required to read this recorded data.

Volvo will not provide this information to any

third parties without the vehicle owner's con-

sent. However, national legislation and regula-

tions may require Volvo to disclose this type of

information to law enforcement or other

authorities that can claim a legal right to the

information. Special technical equipment,

which Volvo and workshops that have entered

agreements with Volvo have access to, is

required to read and interpret the recorded

data. Volvo is responsible for ensuring that

information provided to Volvo in conjunction

with service and maintenance is stored and

handled securely and in compliance with

applicable legal requirements. For more infor-

mation, please contact a Volvo retailer.

This vehicle is equipped with an “Event Data

Recorder” (EDR). The main purpose of the

EDR is to register and record data in traffic

accidents or accident-like situations, e.g. if an

airbag deploys or if the vehicle hits an obstacle

in the road. This data is recorded in order to

help understand how the vehicle's systems

perform in these types of situations. The EDR

is designed to record data related to vehicle

dynamics and safety systems for a short

period of time, usually 30 seconds or less.

In addition to the EDR, the vehicle is equipped

with a number of computers that continuously

control and monitor the vehicle's performance.

These computers may record data during nor-

mal driving conditions, particularly if they

detect a fault relating to the vehicle's opera-

tion and functionality or upon activation of the

vehicle's active driver support functions (e.g.

City Safety or the auto-brake function).

The EDR in this vehicle is designed to record

data in traffic accidents or accident-like situa-

tions such as:

How the various systems in the vehicle

performed;

•

Related information

Some of this recorded data is required by

technicians performing service and mainte-

nance in order to diagnose and rectify any

faults that may have occurred in the vehicle.

The recorded information is also needed to

enable Volvo to fulfill legal and other regula-

tory requirements. Information registered in

the vehicle is stored in its computers until the

vehicle is serviced or repaired.

Contacting Volvo (p. 26)

•

Whether the driver and passenger seat

belts were tightened/buckled;

Volvo Structural Parts Statement (p. 39)

•

The driver's use of the accelerator/brake

pedal;

How fast the vehicle was moving.

This data can help provide a better under-

standing of the circumstances in which traffic

accidents and injuries occur. The EDR records

data only if a non-trivial accident situation

occurs. EDR does not record any data during

normal driving conditions. The system also

never registers data on who is driving the vehi-

cle or the geographical location of the acci-

In addition to the above, the recorded informa-

tion may be used in aggregated form for

research and product development purposes

in order to continuously improve the safety

and quality of Volvo vehicles.

34

YOUR VOLVO

Terms & Conditions for Services

Volvo offers services that help enhance the

vehicle's safety and comfort.

These services comprise everything from

assistance in emergencies to navigation and

various maintenance services.

Customer Privacy Policy

Important information on

accessories and extra equipment

Volvo respects and safeguards the personal

privacy of everyone who visits our websites.

This policy refers to the handling of customer

data and personal information. The purpose is

to give current, past and potential customers a

general understanding of:

Incorrectly connected or installed accessories

or extra equipment may have an adverse

effect on the vehicle's electronics.

We strongly recommend that Volvo owners

use only genuine, Volvo-approved accessories,

and that accessory installations be performed

only by a trained and qualified Volvo service

technician. Certain accessories only work

when the associated software is installed in

the vehicle's computer system.

Before using the services, it is important to

read support information about terms and

conditions for the services at

The circumstances in which we collect

and process your personal data.

•

www.volvocars.com.

The types of personal data we collect.

Why we collect your personal data.

How we process your personal data.

•

Related information

Customer Privacy Policy (p. 35)

•

The equipment described in the Owner's Man-

ual is not available in all vehicles. Vehicles may

be equipped differently depending on market

requirements and national or local laws and

regulations.

For more information on the policy, search for

support information on www.volvocars.com.

Related information

Terms of use and data sharing (p. 508)

Terms & Conditions for Services (p. 35)

Data recording (p. 33)

•

Optional or accessory equipment may not be

available in all countries or markets. Please

note that some vehicles may be equipped dif-

ferently, depending on special legal require-

ments. For more information on which equip-

ment is standard and which is an option or

accessory, please contact your Volvo retailer.

}}

35

YOUR VOLVO

||

Accessory installation

NOTE

WARNING

We strongly recommend that Volvo owners

use only genuine, Volvo-approved accesso-

ries, and that accessory installations be per-

formed only by a trained and qualified Volvo

service technician. Certain accessories only

work when the associated software is instal-

led in the vehicle's computer system.

Certain components of this vehicle such as

air bag modules, seat belt tensioners,

adaptive steering columns, and button cell

batteries may contain Perchlorate material.

Special handling may apply for service or

vehicle end of life disposal.

Do not export your Volvo to another coun-

try before investigating that country's

applicable safety and exhaust emission

requirements. In some cases it may be dif-

ficult or impossible to comply with these

requirements. Modifications to the emis-

sion control system(s) may render your

Volvo not certifiable for legal operation in

the U.S., Canada and other countries.

See www.dtsc.ca.gov/hazardouswaste/

perchlorate.

Genuine Volvo accessories are tested to

ensure compatibility with the perform-

ance, safety, and emission systems in your

vehicle. Additionally, a trained and quali-

fied Volvo service technician knows where

accessories may and may not be safely

installed in your Volvo. In all cases, please

consult a trained and qualified Volvo serv-

ice technician before installing any acces-

sory in or on your vehicle.

•

WARNING

The driver is always responsible for operat-

ing the vehicle in a safe manner and for

complying with current statutes and regu-

lations.

WARNING

CALIFORNIA proposition 65

Engine exhaust, some of its constituents,

and certain vehicle components contain or

emit chemicals known to the state of Cali-

fornia to cause cancer, and birth defects or

other reproductive harm. In addition, cer-

tain fluids contained in vehicles and certain

products of component wear contain or

emit chemicals known to the State of Cali-

fornia to cause cancer, and birth defects or

other reproductive harm.

It is also essential to maintain and service

the vehicle according to Volvo's recom-

mendations as stated in the owner's infor-

mation and the service and warranty book-

let.

Accessories that have not been approved

by Volvo may or may not be specifically

tested for compatibility with your vehicle.

•

If the on-board information differs from the

printed owner's manual, the printed infor-

mation always takes precedence.

Any of your vehicle's performance and

safety systems could be adversely affec-

ted if you install accessories that Volvo

has not tested, or if you allow accessories

to be installed by someone unfamiliar with

your vehicle.

Related information

Accessory installation (p. 36)

•

Connecting equipment to the vehicle's

data link connector (p. 37)

•

Damage caused by unapproved or

•

improperly installed accessories may not

be covered by your new vehicle warranty.

See your Warranty and Service Records

Information booklet for more warranty

Using the Owner's Manual (p. 21)

•

36

YOUR VOLVO

information. Volvo assumes no responsi-

bility for death, injury, or expenses that

may result from the installation of non-

genuine accessories.

Connecting equipment to the

vehicle's data link connector

Incorrectly connected or installed software or

diagnostic tools may have an adverse effect

on the vehicle's electronics.

We strongly recommend that Volvo owners

use only genuine, Volvo-approved accessories,

and that accessory installations be performed

only by a trained and qualified Volvo service

technician. Certain accessories only work

when the associated software is installed in

the vehicle's computer system.

NOTE

Volvo Cars takes no responsibility for the

consequences of connecting non-author-

ized equipment to the On-board

Diagnostic (OBDII) socket. This socket

should only be used by a trained and quali-

fied Volvo service technician.

Related information

Important information on accessories and

extra equipment (p. 35)

•

Type approval

USA

FCC ID: 2AGKKACUII-06

This device complies with part 15 of the FCC

rules. Operation is subject to the following

two conditions:

(1) This device may not cause harmful interfer-

ence, and

(2) this device must accept any interference

received, including interference that may

cause undesired operation.

WARNING

Changes or modifications not expressly

approved by the party responsible for com-

pliance could void the user's authority to

operate the equipment.

On-board Diagnostic (OBDII) socket under the dash-

board on the driver's side.

}}

37

YOUR VOLVO

|| Canada

Technician certification

Viewing the Vehicle Identification

Number (VIN)

When contacting a Volvo retailer, about e.g.

your Volvo On Call subscription, your Vehicle

Identification Number (VIN⁴) may be needed.

In addition to Volvo factory training, Volvo

supports certification by the National Insti-

tute for Automotive Service Excellence

(A.S.E.).

Certified technicians have demonstrated a

high degree of competence in specific areas.

Besides passing exams, each technician must

also have worked in the field for two or more

years before a certificate is issued. These pro-

fessional technicians are best able to analyze

vehicle problems and perform the necessary

maintenance procedures to keep your Volvo at

peak operating condition.

IC: 20839-ACUII06

This device complies with Industry Canada

license-exempt RSS standards. Operation is

subject to the following two conditions:

1.

Tap Settings in the Top view in the center

(1) This device may not cause interference, and

display.

(2) this device must accept any interference

received, including interference that may

cause undesired operation.

2. Proceed to System System

Information Vehicle Identification

Number.

> The vehicle identification number will

be displayed.

Related information

Important information on accessories and

extra equipment (p. 35)

•

The VIN can also be found on the first page of

the Warranty and Service Records Information

booklet, on your registration card, or by look-

ing at the dashboard through the windshield.

The VIN has a similar location on all models.

4

Vehicle Identification Number

38

YOUR VOLVO

Although these parts may appear equivalent, it

is difficult to tell if the parts have been previ-

ously replaced with non-OE parts or if the part

has been damaged as a result of a prior colli-

sion. The quality of these used parts may also

have been affected due to environmental

exposure.

Volvo Structural Parts Statement

Volvo is one of the leading companies for car

safety.

Volvo engineers and manufactures vehicles

designed to help protect vehicle occupants in

the event of a collision.

Driver distraction

A driver has a responsibility to do everything

possible to ensure his or her own safety and

the safety of passengers in the vehicle and

others sharing the roadway. Part of this

responsibility is avoiding distractions, includ-

ing performing activities that are not directly

related to controlling the vehicle in the driving

environment.

Your new Volvo is, or can be, equipped with

feature-rich entertainment and communica-

tion systems. These include hands-free cellular

telephones, navigation systems, and multipur-

pose audio systems. You may also own other

portable electronic devices for your own con-

venience. When used properly and safely, they

enrich the driving experience. Improperly used,

any of these could cause a distraction.

Volvos are designed to absorb the impact of a

collision. This energy absorption system

including, but not limited to, structural compo-

nents such as bumper reinforcement bars,

bumper energy absorbers, frames, rails, fender

aprons, A-pillars, B-pillars and body panels

must work together to maintain cabin integrity

and protect the vehicle occupants.

Related information

Data recording (p. 33)

•

The supplemental restraint system including

but not limited to air bags, side curtain air

bags, and deployment sensors work together

with the above components to provide proper

timing for air bag deployment.

For all of these systems, we want to provide

the following warning that reflects the strong

Volvo concern for your safety. Never use these

devices or any feature of your vehicle in a way

that distracts you from the task of driving

safely. Distraction can lead to a serious acci-

dent. In addition to this general warning, we

offer the following guidance regarding specific

new features that may be found in your vehi-

cle:

Due to the above, Volvo Car USA does not

support the use of aftermarket, alternative or

anything other than original Volvo parts for

collision repair.

Volvo Car USA also recommends using Volvo-

approved replacement glass. The use of after-

market glass, particularly a windshield, can

have an adverse effect on collision avoidance

and advanced lighting systems.

In addition Volvo does not support the use or

re-use of structural components from an exist-

ing vehicle that has been previously damaged.

}}

39

YOUR VOLVO

||

WARNING

Never use a hand-held cellular tele-

phone while driving. Some jurisdictions

prohibit cellular telephone use by a

driver while the vehicle is moving.

•

If your vehicle is equipped with a navi-

gation system, set and make changes

to your travel itinerary only with the

vehicle parked.

Never program your audio system

while the vehicle is moving. Program

radio presets with the vehicle parked,

and use your programmed presets to

make radio use quicker and simpler.

Never use portable computers or per-

sonal digital assistants while the vehi-

cle is moving.

•

Related information

Audio, media and Internet (p. 456)

•

40

SAFETY

Your Volvo for Your Volvo Xc90 SUV 2020

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