When enrolled in VW Car-Net, vehicle location
information is transmitted to Volkswagen any-
time you press a button in the VW Car-Net 3-button
module, when an Automatic Crash Notification
event occurs, or periodically in connection with the
operation of VW Car-Net. Unless VW Car-Net equip-
ment is disabled in the vehicle, it is possible for
Volkswagen to determine the car’s location if re-
quired by law, court order, subpoena, or other legal
requirement, or in emergency circumstances. For
more information, please contact the VW Car-Net
Response Center at 1- 833-648-2735.
— Limited availability of information or incomplete
or incorrect information from third-party provid-
ers, such as on map displays.
— In countries, federal states and regions where VW
Car-Net® is not offered.
VW Car-Net® Portfolio
Please read the introductory information and
heed the Warnings and Notice
on page 205.
— Calls between us may be monitored or recorded.
VW Car-Net is a suite of Connected Vehicle Services
using the 3-button module in your overhead console
Volkswagen collects, processes, transmits,
uses and shares information about you and
your vehicle in accordance with the VW Car-Net
Terms of Service and Privacy Statement. See the VW
Car-Net Terms of Service and Privacy Statement at
— Emergency Assistance – If you or a passenger
needs medical attention or the police, press the
SOS Button in your vehicle. You will be connected
to a VW Car-Net Security & Service Emergency
Specialist, who can send help to your GPS loca-
tion.
Situations that can affect system
functions
— Roadside Assistance – In the event that you have
a flat tire or get into some other type of non-
emergency trouble on the road, push the Wrench
Button in your Volkswagen. You will be connected
to a VW Roadside Assistance Specialist, who can
send help to your GPS location.
Please read the introductory information and
heed the Warnings and Notice
on page 205.
Even if requirements for the usage of these services
are outside of the control of Volkswagen. In particu-
lar, this includes:
— Information Assistance – Press the i-Button and
connect to a VW Car-Net Response Center Spe-
cialist that can help you enroll and subscribe to
a paid service, find directions and send to your in-
vehicle navigation system, help you find the near-
est VW Service Dealer and more.
— Maintenance, repairs, deactivations, software up-
dates, and technical improvements to the tele-
communications systems, satellites, servers, and
databases
NOTICE
Only use the Emergency Assistance button to obtain
security and emergency services through VW Car-
Net. Do not use the Roadside Assistance button or
the Information Assistance button to obtain security
and emergency services. When contacted using the
Emergency Assistance button, a VW Car-Net Securi-
ty & Service Emergency Specialist will assess the sit-
uation and if necessary call the police or other emer-
gency personnel and ask that assistance be dis-
patched to the GPS location of your vehicle. Volks-
wagen is not responsible for actual response time of
the police or other emergency service providers, or
their ability to assist in the situation.
— Switching the mobile network standard to trans-
mit mobile data through the telecommunications
provider, for example, from UMTS to EDGE or
GPRS.
— If an existing mobile network standard is switch-
ed off by the telecommunications provider.
— Malfunction, impairment, or interruption of the
mobile network and GPS reception, for example
due to high speeds, solar storms, weather condi-
tions, regional circumstances, malfunctioning
equipment, and high mobile network usage in the
applicable radio cells.
— If you are in a location with no mobile phone and
GPS reception, or insufficient reception. These lo-
cations may include tunnels, areas between tall
buildings, garages, parking structures, underpass-
es, mountains, and valleys.
Subscription required
To begin using Car-Net services, a subscription and
activation are required. Many of the services require
a paid subscription; some services may be provided
through a trial subscription for a limited time. For
206
Data transfer