Get Data transfer->Wi-FI hotspot Guide for Volkswagen Golf 4 Door 2023

ces can cause malicious software to be directly

introduced into the vehicle and its systems.

Data transfer

— Only connect media (USB flash and other drives,

electronic devices, SD and other memory cards,

etc.) from known and trusted sources to your ve-

hicle to help prevent malicious software from be-

ing introduced into your vehicle.

Cybersecurity

Your vehicle contains many components that can

send and receive information. They are connected to

different networks to make navigation, communica-

tion, and online services, such as Car-Net, possible.

— Always make sure that only apps from known and

trusted sources are installed on smartphones and

other devices that are connected to your vehicle

or that are to be installed into vehicle systems.

These components include:

— Onboard Diagnostic port

— Control units with integrated eSIM card

— Volkswagen Car-Net control unit

— Mobile phone interface

— Media control

WARNING

The introduction of malicious software into the ve-

hicle and its systems can impair safety-related ve-

hicle functions and cause loss of vehicle control,

a crash, and serious personal injury or death, as

well as potential data loss. To help minimize the

potential risk of security breaches:

— App-Connect

— WiFi hotspot

Never connect – or allow others to connect –

— Bluetooth connection

— USB port

electronic devices or media such as USB flash

drives to the vehicle unless you are sure that

they come from known and trusted sources.

— SD card slot

— SIM card slot

If you believe that your vehicle or its systems

may be infected by malicious software, see an

authorized Volkswagen dealer or authorized

Volkswagen Service Facility right away.

These are key components equipped with cyberse-

curity measures that help prevent unauthorized and

unlawful access to vehicle systems. However, no ve-

hicle or system is absolutely immune from illegal or

unauthorized access and misuse, particularly as cy-

bersecurity risks evolve over time.

VW Car-Net^®Security & Serv-

ice: Connecting you and your

vehicle

Therefore, you may be contacted by Volkswagen or

an authorized Volkswagen dealer or authorized

Volkswagen Service Facility regarding the need to

update software to help prevent unauthorized and

unlawful access to vehicle systems. It is important

that you as the vehicle owner or lessee keep your

contact information up-to-date so that you can be

notified.

Introduction

VW Car-Net® Ready

Your vehicle is equipped with VW Car-Net hardware,

including a 3-button module in the overhead con-

sole. To begin using Car-Net services, a subscription

and activation are required. Many of the services re-

quire a paid subscription; some services may be pro-

vided through a trial subscription for a limited time.

You too, can actively help reduce the risk of unau-

thorized access to vehicle systems and functions:

— Frequently change passwords using combinations

of letters, numbers, and symbols that are hard to

guess.

— Have the vehicle serviced, repaired, and main-

tained only by a qualified workshop. Volkswagen

recommends using an authorized Volkswagen

dealer or authorized Volkswagen Service Facility

for this purpose.

VW Car-Net requires vehicle cellular connectivity

and availability of vehicle GPS signal.

WARNING

Driver distraction causes accidents, collisions and

serious personal injury! Using application software

and VW Car-Net features while driving can distract

the driver from traffic.

— Never connect any devices that do not come from

known and trusted sources to the Onboard Diag-

nostic II port on your vehicle. This port is required

by law and is used by authorized technicians to

get information about the performance of your

vehicle’s emissions controls. Attaching other devi-

Always drive attentively and responsibly.

Cybersecurity

205

When enrolled in VW Car-Net, vehicle location

information is transmitted to Volkswagen any-

time you press a button in the VW Car-Net 3-button

module, when an Automatic Crash Notification

event occurs, or periodically in connection with the

operation of VW Car-Net. Unless VW Car-Net equip-

ment is disabled in the vehicle, it is possible for

Volkswagen to determine the car’s location if re-

quired by law, court order, subpoena, or other legal

requirement, or in emergency circumstances. For

more information, please contact the VW Car-Net

Response Center at 1- 833-648-2735.

— Limited availability of information or incomplete

or incorrect information from third-party provid-

ers, such as on map displays.

— In countries, federal states and regions where VW

Car-Net® is not offered.

VW Car-Net® Portfolio

Please read the introductory information and

heed the Warnings and Notice

on page 205.

— Calls between us may be monitored or recorded.

VW Car-Net is a suite of Connected Vehicle Services

that makes driving and owning a Volkswagen vehicle

more convenient. In-Vehicle services are available

using the 3-button module in your overhead console

Volkswagen collects, processes, transmits,

uses and shares information about you and

your vehicle in accordance with the VW Car-Net

Car-Net Terms of Service and Privacy Statement at

(www.vw.com/carnet) for more details.

— Emergency Assistance – If you or a passenger

needs medical attention or the police, press the

SOS Button in your vehicle. You will be connected

to a VW Car-Net Security & Service Emergency

Specialist, who can send help to your GPS loca-

tion.

Situations that can affect system

functions

— Roadside Assistance – In the event that you have

a flat tire or get into some other type of non-

emergency trouble on the road, push the Wrench

Button in your Volkswagen. You will be connected

to a VW Roadside Assistance Specialist, who can

send help to your GPS location.

Please read the introductory information and

heed the Warnings and Notice

on page 205.

Even if requirements for the usage of these services

have been met, the performance of VW Car-Net®

may be impaired or blocked by various factors that

are outside of the control of Volkswagen. In particu-

lar, this includes:

— Information Assistance – Press the i-Button and

connect to a VW Car-Net Response Center Spe-

cialist that can help you enroll and subscribe to

a paid service, find directions and send to your in-

vehicle navigation system, help you find the near-

est VW Service Dealer and more.

— Maintenance, repairs, deactivations, software up-

dates, and technical improvements to the tele-

communications systems, satellites, servers, and

databases

NOTICE

Only use the Emergency Assistance button to obtain

security and emergency services through VW Car-

Net. Do not use the Roadside Assistance button or

the Information Assistance button to obtain security

and emergency services. When contacted using the

Emergency Assistance button, a VW Car-Net Securi-

ty & Service Emergency Specialist will assess the sit-

uation and if necessary call the police or other emer-

gency personnel and ask that assistance be dis-

patched to the GPS location of your vehicle. Volks-

wagen is not responsible for actual response time of

the police or other emergency service providers, or

their ability to assist in the situation.

— Switching the mobile network standard to trans-

mit mobile data through the telecommunications

provider, for example, from UMTS to EDGE or

GPRS.

— If an existing mobile network standard is switch-

ed off by the telecommunications provider.

— Malfunction, impairment, or interruption of the

mobile network and GPS reception, for example

due to high speeds, solar storms, weather condi-

tions, regional circumstances, malfunctioning

equipment, and high mobile network usage in the

applicable radio cells.

— If you are in a location with no mobile phone and

GPS reception, or insufficient reception. These lo-

cations may include tunnels, areas between tall

buildings, garages, parking structures, underpass-

es, mountains, and valleys.

Subscription required

To begin using Car-Net services, a subscription and

activation are required. Many of the services require

a paid subscription; some services may be provided

through a trial subscription for a limited time. For

206

Data transfer

more information on all of the VW Car-Net services,

visit our website at http://www.vw.com/carnet.

Establishing a data connection

eSIM (embedded SIM)¹⁾

Once enrolled in VW Car-Net services please advise

all who use the vehicle that different kinds of data

can be sent and received automatically by the vehi-

cle, including speed, location and more.

The vehicle has an online connectivity unit (OCU)

with an integrated SIM card (eSIM). In order to be

able to use this eSIM, you need to purchase data

plans via the In-Car Shop.

The Car-Net features and services and any trial or

paid subscriptions may be modified, discontinued,

deactivated, reactivated, or expanded without fur-

ther notice. Please see www.vw.com/carnet for sub-

scription details, VW Car-Net Terms of Service and

Privacy Statement.

The following points must be activated in the set-

tings menu:

— Either Network setup Allow Internet connection.

— Or Data connection Integrated data connection.

If you have a question or would like to subscribe,

contact the VW Car-Net Response Center at 1-

833-648-2735 or visit our website at www.vw.com/

carnet.

SIM card in SIM card reader¹⁾

Appropriate SIM card in the SIM card reader. Allow

Internet connection must be activated in the Network

settings menu. A stable network connection is only

possible with a compatible SIM card.

Gilt für Car-Stick#

Wi-FI hotspot

CarStick¹⁾

Correct CarStick is in the appropriate USB socket

→ page 208. Allow Internet connection must be acti-

vated in the Network settings menu.

Introduction

Some Infotainment systems can be used as a Wi-Fi

hotspot for Internet access on up to eight Wi-Fi de-

vices.

Bluetooth^®Profile rSAP¹⁾

The Infotainment system is connected to a mobile

device via the Bluetooth^®Profile rSAP. Allow Internet

connection must be activated in the Network settings

menu.

Some Infotainment systems can also use the Wi-Fi

hotspot on an external Wi-Fi device (Wi-Fi client)

→ page 210.

A data connection is required for connecting to the

Internet and for certain functions, such as using

Volkswagen We Connect.

External Wi-Fi device¹⁾

Use the Wi-Fi hotspot on an external mobile device

→ page 210.

The Wi-Fi connection is encrypted by default

with WPA2 encryption for security reasons.

Volkswagen recommends always using WPA2 en-

cryption. Observe legal regulations for the country

where you are operating the vehicle.

Setting up a Wi-Fi hotspot

There may be fees for the required data con-

nection. Volkswagen recommends using a mo-

bile phone plan with a flat rate data package due to

the possible volume of data. Information on this can

be obtained from the mobile phone service provider.

The Infotainment system can be used as a Wi-Fi

hotspot for Internet access for up to 4 Wi-Fi devices.

A data connection, for example through an eSIM

card, a CarStick, or external Wi-Fi device, is also re-

quired for connecting to the Internet and for certain

functions, such as using Volkswagen Car-Net. The

possible types of data connections depend on the

country and the Infotainment system being used.

Depending on your mobile data rate, addition-

al costs (such as roaming fees) may result

from downloading and using data packets online,

especially in other countries.

These data connections are dependent on the country and the vehicle equipment and are not available in every

vehicle.

Wi-FI hotspot

207

Data transfer->Wi-FI hotspot for Your Volkswagen Golf 4 Door 2023

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