Get Maintenance -> Accessories, replacement parts, repairs, and modifications Guide for Volkswagen Tiguan 4 Door 2023

2. Remove large spots of dirt with a soft brush.

3. Clean the safety belt with a mild soap solution of maximum two tablespoons of neutral soap in a liter of water.

4. Let the belt webbing dry completely, then allow the belt to retract.

WARNING

Improper cleaning of safety belts, anchorages and automatic safety belt retractors can cause damage and impair their function. This may result in serious

injuries or death in the event of an accident.

Never alter the safety belts for cleaning purposes.

Never use chemical products to clean the safety belts and their components.

Do no use any corrosive ﬂuids, solvents, or sharp objects.

Do not allow ﬂuids and objects to enter the safety belt buckle.

Let the safety belt dry after cleaning before allowing it to retract completely.

Wood trims

Clean with a soft cloth and fairly mild soap solution of maximum two tablespoons of neutral soap in a liter of water.

Cleaning the seat covers

If dye from clothing such as denim stains the seat covers, this is not considered a defect in the vehicle upholstery. If you want to clean the seat covers yourself, be

aware that airbag system components and electrical connectors are installed in the seat covers. Incorrect cleaning or moisture may damage these components or

cause them to malfunction. This may then cause damage elsewhere in the vehicle's electrical system ⇒

Depending on the equipment, electrical components and connectors may be installed in the seat surface with seat heating, which can be damaged by incorrect

cleaning or handling. This can also result in damage to other areas of the vehicle electrical system.

Never use pressure washers, steam cleaners or cooling sprays.

Never soak seat covers.

Never switch on seat heating to dry the seats.

Do not use detergent pastes or mild detergent solutions.

If there is uncertainty, contact suitably qualiﬁed professionals for assistance. Volkswagen recommends contacting an authorized Volkswagen dealer or

authorized Volkswagen Service Facility.

WARNING

Cleaning and caring for vehicle components incorrectly can irreparably damage and impair the vehicle's safety equipment, such as the airbag modules. This

may cause serious injuries in the event of an accident.

Always use approved or recommended cleaning solution.

Never use cleaning solutions that contain solvents.

Clean and maintain vehicle components only according to the manufacturer’s instructions.

Needless to say, it is easier to see signs of wear and dirt caused by normal usage on bright materials in the vehicle interior. These signs of use are unavoidable

and also indicate the unavoidable deterioration caused by normal usage. Please follow the corresponding care instructions.

Accessories, replacement parts, repairs, and modiﬁcations

Accessories and replacement parts

Consult an authorized Volkswagen dealer or authorized Volkswagen Service Facility before purchasing Genuine Volkswagen Accessories, replacement parts, or

operating equipment, for example if you would like to retroﬁt the vehicle with Genuine Volkswagen Accessories or if parts need to be replaced. The authorized

Volkswagen dealer or authorized Volkswagen Service Facility is aware of legal regulations and factory recommendations for Genuine Volkswagen Accessories,

replacement parts, and operating equipment. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.

Volkswagen recommends the use of Volkswagen original parts or Volkswagen original accessories, which you can acquire from an authorized Volkswagen dealer

or authorized Volkswagen Service Facility. Volkswagen has veriﬁed their reliability, safety, and suitability. A suitably qualiﬁed authorized Volkswagen dealer or

authorized Volkswagen Service Facility also specializes in correct installation. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized

Volkswagen Service Facility.

Products that are not approved by Volkswagen may not have been evaluated by Volkswagen regarding the reliability, safety, and suitability for the vehicle, despite

ongoing market observation. Therefore, Volkswagen can also not be responsible in individual cases if approval is given by an ofﬁcially-recognized technical

inspection and control authority or clearance is given by a government agency.

379

You must consult a suitably qualiﬁed authorized Volkswagen dealer or authorized Volkswagen Service Facility to replace rim/tire combinations. Volkswagen

recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.

Retroﬁtted devices that have a direct effect on vehicle control, must have an e symbol (the approval symbol for the European Union) and be approved by

Volkswagen for the vehicle. Such devices could include a cruise control system or an electronically-controlled damping system.

Additional electrical devices that do not have a direct effect on vehicle control must have a symbol (manufacturer's Declaration of Compliance for the European

Union). Such devices could include refrigerators, computers, or ventilators.

WARNING

Using unsuitable replacement parts and accessories may lead to malfunctions in the vehicle. These problems may also occur if work, modiﬁcations and repairs

are done incorrectly. This could lead to damage to the vehicle and accidents resulting in serious or fatal injuries.

Only have suitably qualiﬁed professionals make repairs or modiﬁcations to a vehicle. Authorized Volkswagen dealers and authorized Volkswagen Service

Facilities have the required tools, diagnostic devices, repair information, and qualiﬁed personnel. Volkswagen recommends contacting an authorized

Volkswagen dealer or authorized Volkswagen Service Facility.

Only install parts on the vehicle whose design and function are identical to the parts installed at the factory.

Only use rim/tire combinations that are approved by Volkswagen for your vehicle model.

WARNING

Objects in the airbag deployment zone may be thrown around the vehicle interior if the airbags deploy. This can cause serious or fatal injuries.

Never attach or position objects in the airbag deployment zone.

NOTICE

Retroﬁtting an engine preheating system may cause malfunctions and vehicle damage with certain engines.

Consult an authorized Volkswagen dealer or authorized Volkswagen Service Facility about retroﬁtting an engine preheating system. Volkswagen

recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.

Sensors and Cameras

The sensors or cameras could shift or become damaged as a result of incorrect repairs, structural changes to the vehicle (such as “lowering”), installation of after-

market equipment, or changes to the trim panels. This may impair important functions in the driver assistance systems ⇒

Note the positions of sensors and cameras on your vehicle in the vehicle overviews.

Attachments or Modiﬁcations around Sensors and Cameras

WARNING

If the area in front of and around sensors and cameras is covered, for example by license plates, decorative frames for license plate holders, additional ﬁlms

that have been attached, or paint on the sensors, etc., this can impair the functions of the driver assistance systems. Failure of the driver assistance systems

may result in accidents and serious or fatal injuries.

Do not stick additional ﬁlms over or around sensors.

Only install a license plate or decorative frame for license plate holders in the position speciﬁed. Always consult an authorized Volkswagen dealer or

authorized Volkswagen Service Facility if you want to install a license plate or decorative frame for a license plate holder on the vehicle. Volkswagen

recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.

NOTICE

Incorrectly installing license plates or decorative frames for license plate holders may damage vehicle components, such as wires or sensors.

Only install a license plate or decorative frame for license plate holders in the position speciﬁed. Always consult an authorized Volkswagen dealer or

authorized Volkswagen Service Facility if you want to install a license plate or decorative frame for a license plate holder on the vehicle. Volkswagen

recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.

Decorative frames for license plate holders are designed for holding the license plate.

The Volkswagen emblem can impede the view of the radar sensors to the front on some vehicle versions. Therefore only operate the vehicle with the original

Volkswagen emblem or an emblem approved by Volkswagen.

Damage around Sensors and Cameras

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WARNING

If the area around sensors and cameras is damaged, for example due to stone chips or collisions when parking, this may impair the functions of the driver

assistance systems. Failure of the driver assistance systems may result in accidents and serious or fatal injuries.

If there is damage in the area of the sensors and cameras, have the component replaced by a suitably qualiﬁed professional. Volkswagen recommends

contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.

After components have been replaced, it may be necessary for sensors and cameras to be set and calibrated by an authorized Volkswagen dealer or authorized

Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.

If the windshield is damaged within the sensors' and camera's range, for example by a stone chip, then the windshield must be replaced. Stone chip repairs can

cause malfunctions in the driver assistance system. After the windshield has been replaced, it may be necessary for the camera and sensors to be set and

calibrated by an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer o

authorized Volkswagen Service Facility.

Repairs and technical modiﬁcations

Volkswagen guidelines must be followed when performing repairs and technical modiﬁcations ⇒

Interference with electronic components and their software can cause malfunctions. Because of the way electronic components are interconnected, such

malfunctions can also impair systems that are not directly involved. This means that you risk both a substantial reduction in the operational safety of your vehicle

and increased wear of vehicle components.

An authorized Volkswagen dealer or authorized Volkswagen Service Facility cannot assume any liability for damage resulting from repairs and technical

modiﬁcations that were performed incorrectly.

An authorized Volkswagen dealer or authorized Volkswagen Service Facility is not responsible for damage resulting from repairs and technical modiﬁcations that

were performed incorrectly. Such damages are also not covered by the Volkswagen warranty.

Have all repairs and technical modiﬁcations performed by suitably qualiﬁed professionals. Volkswagen recommends contacting your authorized Volkswagen dealer

or authorized Volkswagen Service Facility for Volkswagen Genuine Parts^®.

Volkswagen repair information

Volkswagen service information and ofﬁcial Volkswagen repair information can be purchased.

Customers in Europe, Asia, Australia, Africa, Central and South America:

Contact suitably qualiﬁed professionals for assistance. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service

Facility. Or register with the erWin (electronic repair and service information) web portal:

https://erwin.volkswagen.de

Customers in North America and Canada:

If you wish to order the printed service information, please contact:

Volkswagen Technical Literature Ordering Centerliterature.vw.com

You can also register for the erWin web portal:

https://erwin.vw.com

Diagnostic connection (on-board diagnosis)

In the vehicle interior, there is a diagnostic connection (OBD ) to read event memories. Event memories document faults that have occurred and deviations from

speciﬁed values from the control module ⇒

The diagnostic connection (OBD) is located in the footwell on the driver's side on the underside of the instrument panel or next to the hood release lever behind a

cover.

Only have the event memory read out and reset by suitably qualiﬁed professionals. Additional information about the saved data can be obtained from suitably

qualiﬁed professionals. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.

After a malfunction is ﬁxed, the information about it will be deleted from the event memory. Other memory content is overwritten continuously.

Vehicles with special modiﬁcations and mountings

The attachment and mounting manufacturer should make sure that the applicable environmental laws and regulations are met for the attachments and mountings,

especially the EU directive 2000/53/EG about old vehicle and EU directive 2003/11/EG about market introduction restrictions and the use of certain hazardous

materials and compounds.

The installation instructions for any retroﬁtted equipment should be saved by the vehicle owner and provided to the removal facility if the vehicle is scrapped. This

ensures that even vehicles with retroﬁtted equipment will be disposed of in a way that will not harm the environment.

Engine/motor protection

Engine/motor protection can reduce the risk of damage to the vehicle underbody and the oil pan, for example if driving over curbs, entering driveways, or on

unpaved roads.

Have the retroﬁtting work performed by suitable qualiﬁed professionals. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized

381

Volkswagen Service Facility.

Engine/motor protection may not be available in all countries.

WARNING

Repairs and modiﬁcations to the vehicle that are performed incorrectly can impair the effectiveness of the driver assistance systems and deploying airbags.

This can cause malfunctions and accidents and serious injuries or death.

Only have suitably qualiﬁed professionals make repairs or modiﬁcations to a vehicle. Volkswagen recommends contacting an authorized Volkswagen

dealer or authorized Volkswagen Service Facility.

WARNING

Repairs and modiﬁcations to the vehicle that are performed incorrectly, for example due to the use of unsuitable parts, may cause vehicle damage, accidents,

and serious or fatal injuries.

Only install parts on the vehicle whose design and function are identical to the parts installed at the factory.

Only use rim/tire combinations that are approved by Volkswagen for your vehicle model.

Only have suitably qualiﬁed professionals make repairs or modiﬁcations to a vehicle. Volkswagen recommends contacting an authorized Volkswagen

dealer or authorized Volkswagen Service Facility.

Volkswagen recommends the use of Volkswagen original parts or Volkswagen original accessories. Volkswagen has veriﬁed their reliability, safety, and

suitability.

WARNING

Incorrect use of the diagnostic connection may cause malfunctions, resulting in accidents and serious or fatal injuries.

Never read out the event memory yourself using the diagnostic connection.

Never load data yourself using the diagnostic connection in the vehicle.

Only have the event memory read out with the diagnostic connection by suitably qualiﬁed professionals. Volkswagen recommends contacting an

authorized Volkswagen dealer or authorized Volkswagen Service Facility.

Airbag system repairs and situations that can affect the system function

Volkswagen guidelines must be followed when performing repairs and technical modiﬁcations ⇒

Only have modiﬁcations and repairs on the front bumper, doors, front seats, headliner, or vehicle body performed by an authorized Volkswagen dealer or authorized

Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Airbag system

components and sensors may be located on these vehicle components.

Airbag system components can be damaged during all procedures on the airbag system and when removing and installing system components while performing

other repair procedures. This may prevent the airbags from deploying or cause them to deploy incorrectly in the event of an accident.

The instructions must be followed so that the effectiveness of the airbags is not impaired and removed components do not cause injuries and environmental

pollution. An authorized Volkswagen dealer or authorized Volkswagen Service Facility will be familiar with these provisions. Volkswagen recommends contacting an

authorized Volkswagen dealer or authorized Volkswagen Service Facility.

A modiﬁcation to the vehicle suspension can impair the functionality of the airbag system during a collision. For example, using a rim/tire combination that is not

approved by Volkswagen, lowering the vehicle, or changing the suspension stiffness including the springs, suspensions struts, shock absorbers, etc., can change

the force that is measured by the airbag sensors and transmitted to the electronic control module. For example, some changes to the suspension can increase the

force measured by the systems and trigger the airbag system in accidents where the airbags would normally not be deployed if the modiﬁcations had not been

made. Other modiﬁcations can reduce the force measured by the sensors and prevent the airbag from deploying when it should have deployed.

WARNING

Using unsuitable replacement parts and accessories may cause damage and malfunctions in the vehicle and impair the effectiveness of the airbag system.

These problems may also occur if work, modiﬁcations and repairs are done incorrectly. This could lead to damage to the vehicle and accidents resulting in

serious or fatal injuries.

Only have suitably qualiﬁed professionals make repairs or modiﬁcations to a vehicle. Authorized Volkswagen dealers and authorized Volkswagen Service

Facilities have the required tools, diagnostic devices, repair information, and qualiﬁed personnel. Volkswagen recommends contacting an authorized

Volkswagen dealer or authorized Volkswagen Service Facility.

Note that the airbag module cannot be repaired but must instead be replaced.

Never install airbag components removed from old vehicles or from recycling.

Only install parts on the vehicle whose design and function are identical to the parts installed at the factory.

382

WARNING

Modiﬁcations to the vehicle suspension including using a rim/tire combination that is not permitted may change the system function of the airbag. This can cause

serious or fatal injuries in the event of an accident.

Never install suspension components that do not have the same properties as the original parts installed in the vehicle.

Never use rim/tire combinations that are not approved by Volkswagen.

Mobile phone usage in the vehicle

Electromagnetic waves

When using a mobile phone or radio equipment without connecting to the exterior antenna, the electromagnetic waves will not be deﬂected outward in an optimum

way. Increased waves in the vehicle interior can occur, especially when reception is poor, for example in rural areas. This could be a potential health risk ⇒

Depending on the equipment, it may be possible to use a suitable telephone interface to connect the mobile phone to the exterior antenna. This will improve the

connection quality and increase the range.

Using a phone

In many countries, using a phone in the vehicle is only permitted if there is a hands-free connection, for example using a Bluetooth ^®connection. Before using the

phone, secure it in a suitable holder ⇒

or store it in a storage compartment, such as in the center console, to prevent it from sliding around.

Radio

If operating radio devices, follow the legal regulations and the user guide from the manufacturer. The aftermarket installation of radio devices is subject to approval.

Contact qualiﬁed professionals for more information about installing radio equipment. Volkswagen recommends contacting an authorized Volkswagen dealer or

authorized Volkswagen Service Facility.

WARNING

Mobile devices that are loose or not secured correctly can be thrown through the vehicle interior during sudden driving or braking maneuvers or in the event of a

collision and cause severe injuries.

Secure or store the mobile phone and accessories safely and outside of the deployment range of the airbags.

WARNING

Using a cell phone or radio equipment without a connection to an external aerial may create electromagnetic energy inside the vehicle that exceeds permissible

limits. This also applies if the exterior antenna is not installed correctly. This may be dangerous to your health and that of the other vehicle occupants.

Maintain a minimum distance of approx. 20 cm (approx. 8 inches) between the device antennae and any active medical implants, such as pacemakers.

Do not carry a mobile device that is turned on directly above or in the immediate vicinity of any active medical implants, for example by keeping a phone

in a shirt pocket.

Switch off the mobile device immediately if you suspect there is interference with an active medical implant or other medical device.

383

Maintenance -> Accessories, replacement parts, repairs, and modifications for Your Volkswagen Tiguan 4 Door 2023

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