Troubleshooting
Please read the introductory information and heed the Warnings and Notice ⇒
and Introduction.
If the indicator light does not turn off
The red LED in the vehicle door flashes briefly and then stays on.
There is a malfunction in the locking system.
1. Contact a suitably qualified professional. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
If the turn signals are not flashing
The turn signals are not blinking as confirmation when locking the vehicle:
1. Check whether all of the doors and the trunk lid and engine hood are closed.
2. Close any doors and trunk lid or engine hood that are not closed.
If the vehicle is locking automatically
The vehicle will lock again automatically after approximately 45 seconds if one of the following conditions apply:
The vehicle was unlocked, but not opened
The ignition was not switched on
The trunk lid was not opened.
Locking with a second vehicle key
For vehicles with Keyless Access with push-button start: If a second vehicle key is used to lock the vehicle from outside, the vehicle key inside the vehicle is
immediately disabled so that it cannot be used to start the engine; it is still possible to perform an emergency start, however.
1. To enable the vehicle key inside the vehicle so that it can be used to start the engine as usual, press the
vehicle
button on the remote control vehicle key inside th
Locking the vehicle after an airbag deploys
The entire vehicle unlocks when an airbag deploys in a collision. Depending on the severity of the damage, it may be possible to lock the vehicle as follows after the
collision:
1. Switch the ignition off.
2. Open the driver door and shut it again.
3. Lock the vehicle.
NOTICE
Strong streams of water or vapor could activate the sensors in the door handles if a valid vehicle key is located near the vehicle. This may cause the windows to
open and moisture may enter the vehicle interior. This could lead to damage to the vehicle interior.
Never direct the jet of a high pressure cleaner or a steam jet directly towards the sensors in the door handles.
It may not be possible to unlock or lock the vehicle using Keyless Access if the 12 V vehicle battery or button cell battery in the vehicle is weak or drained. The
vehicle can be manually unlocked or locked.
If there is no valid vehicle key in the vehicle or one is not detected, a message will appear in the instrument cluster display. This can occur if another signal
interferes with the remote control vehicle key or if the remote control vehicle key is covered by an object, such as a metal case.
Anti-theft alarm system
The vehicle may be equipped with an anti-theft alarm system.
The anti-theft alarm system monitors the doors, the hood, and the trunk lid.
The anti-theft alarm system is automatically activated when you lock the vehicle.
If an attempt is made to access the vehicle without using the appropriate vehicle key, this triggers the anti-theft alarm system, which emits audible and visual
warning signals for up to five minutes.
When is the alarm triggered?
If a door that was unlocked manually using the vehicle key is opened.
If the hood is opened.
If the trunk lid is opened.
If the ignition is switched on with an invalid vehicle key.
If the diagnostic connection is used when the anti-theft alarm system is active.
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